I came into the branch to get a new card. Less then ten mins while I was there. This girl name Maya she was sooo helpful. Seriously was satisfied with everything, she was able to explain my express to me really simple. I am happy that I got her as my agent to help me.

I have never had a bad experience with my location of Mountain America. The tellers, drive through and those that help with loans are always so helpful. Great credit union!

I’d have to say this is one of the busiest branch that I’ve been to. But when it’s your turn to get helped definitely is on point. Naristondo not sure if that was his name but he helped me with my auto loan, credit card, and checking. In 3 days I’ve spoken to 2 chat live representative, 5 different representative and one loan officer over the phone trying to get something completed but always came to a roadblock. I almost gave up bc the customer service on the phone was ridiculous. Was tired of playing phone tags. Overall I’m grateful the branch was able to assist me.

I went in and spoke with a gentleman named Carlos he was very helpful with what i needed and stuff he is a kind person.

This branch is amazing! Daysi helped me out to refinance my car and she was very professional. I will always come back to her for any future business because she is a great banker and person. Then the branch manager, John, followed up with me to make sure that I was taking care of and I respect him for that. Also, I wanted to give a shoutout to Raquel since she was the manager who invited me over to her branch to start the refinance process. I have known her for years and I know she is a very hard working person, I cannot wait until she becomes the next branch manager! Thank you MACU.

This place needs help at the drive thru line. Waited over 30 minutes to cash my check during a time of day that isn’t even busy. Barley any cars were in the drive thru, I couldn’t imagine coming here during rush hour. My only reason for not doing 1 start rating was because eventually I got my check cashed.

Mountain America is amazing, I have been using them for years and I have zero complaints. They help me whenever I need something, they’re willing to work with you. Their mobile app is a life saver with taking pictures of your checks or transferring money without needing to call, see your accounts, anything you need to see quickly like loan information. They’re are an amazing company overall! This branch is amazing as well!!

Called to see if the coin machine was working they said yes I show up minutes later it’s broken complete waste of time.

I always visit the same branch because, I am getgreeted with a Smile! and a Hello which makesme fill important.i

Everyone I deal with are always very pleasant and helpful.

I’ve Ben waiting for my new card over an hour, I got told to wait 5 min to 10 minutes... an hour later I get told that my card wasn’t ready, that I had to sign again and get a new card. I am running’s late for my doctors appointment.... bad service. Then I got told the machine is down... what is this. Bad branch.

Sat for 45 mins to pick up a check that took 5 seconds to hand over, which caused me to be late and miss my next appointment.

Usually the staff is quick, friendly and professional but I was really disappointed at the level of cleanliness at this facility... Only one staff member was wearing a mask and I didnt see any discipline with cleaning the equipment or providing hand sanitizer at least. I expected better from MACU.

Im so grateful to be a member of mountain America credit union bank they pay off my debt at the first day I become a member n I appreciate it I feel grateful n I want to stay in this bank n build my credit Im so blessed

This is one of the better credit unions around.

The teller named Fernanda assisted me with every question I had about my current situation with my auto loan and went above and beyond to give me exceptional Customer Service. Definitely recommend this branch.

The staff was amazing I got the amazing help I needed & any questions I had or considered they were able to answer them for me so grateful very grateful! I HIGHLY RECOMMEND them! To you & your family & friends! Super happy I am MACU Member

I SWEAR every week the machines are down and unable to take cash at the ATMS! I can’t even deal with this. The customer service inside is awful, and extremely unsafe with people not wearing masks and that’s why I use the atm. Well not if they can’t take cash. Ridiculous. Moving to a different bank.

There was a line to get to a teller but they still go to me quickly. Everyone was friendly and knowledgeable. Was able to pull from a different credit union and deposit to another one easily. Happy to try it out.

Unfriendly environment. I had a scheduled appointment at 12:30pm and didn’t get helped until 1pm. I was opening a new account and the lady helping me seemed like Ake didn’t want to help me. She sent me home and I’m not coming back. I’m going to a different location where they actually care about their customers.

Great customer service and always welcoming when I walk through the doors.

GOOD CREDIT UNION TO PUT YOUR MONEY IN.

Fast Service

It is always nice to go to the bank, somewhere you can expect a little appreciations. Most places have run out of this.

Went inside to make a transaction and regetone music was blaring over the speakers inside. Wasnt aware that this branch is also a dance club. Completely un professional get it together.

For the most part, fast and friendly.

I did 02 car loans in the last two years in this location. Both with Isabel, she is great, very clear when explain, friendly and do everything she can to help you. Five stars for her. ..........Deri/Cleanclean Building Maintenance/ Janitorial Services

The only problem I experience at the West Valley Branch is the length of time it takes to purchase a gift card which I do 4 or 5 times a year.. At other businesses you can purchase a gift card and the total transaction takes 3 minutes at the most. At the West Valley Branch the tellers usually dont know how to process a gift card transaction and have to ask another teller for assistance. This entails a step by step tutorial. After inputting some data into the computer which typically takes about 5 -10 minutes or more, the teller leaves the counter and goes to another room to pick up the card which takes another few minutes. Then it is back to the computer to input more data and finally I receive the card. Total wait time after I am at the counter is about 20 minutes.I have complained to Mountain America about this before and was promised steps would be taken to correct this problem however it has been a year and nothing has changed. In all fairness, I purchased a card several months ago and the transaction took 5 minutes. I was flabbergasted! If you are going to purchase a gift card, be prepared for a long wait.

I suggest going to another branch. I actually had the same experience with the blonde lady with glasses right when you walk in to your right. On willing to help. Looks like she hates her job. I suggest hiring other agents that really do want to help their clients. Sorry to use the she’s racist. But honestly it really comes out like she is.

Only if I can rate it a negate star.. Right when you walk in to your right the first desk there was this blonde lady with glasses seating. I made an application online for a car loan and I wanted to know the status of it. When talking to her I explained to her that I did a loan application online and would like for her to look in to it for me.Without her seeing it or looking in to it she told me she won’t be able to see it and for me to wait. I asked her politely if she can please look in to it. She gave me an attitude and right away said I won’t be able to get it without a 30% cash down so a 3,000 cash down. I was really let down and asked why and she couldn’t explain. I have good credit and I make enough Money to make the loan. I asked if there’s anything else she can do for me. With an attitude she said she will talk to a manager and she will be right back. It took her less then 5 minutes and when she came back she said yup you have to give us 3,000 dollars cash when my loan was 9,000. I was in shock and disbelief that she won’t help me. When I went home I was so down. The same day I got a call From mountain America customers service and asked for me to call them back. When talking to them they told me I was all approved. I was in shocked and told them my experience going to the branch. They were as shocked as me and couldn’t believe it and they apologize for the agents actions towards me. I made a complaint with the customer service and I wish I had the agents name. Very unprofessional and unwilling to help customers. I’m Hispanic and I really think she’s racist. She wouldn’t help me or even tried. I work in customer service for more then 10 years and I won’t ever treat my customer the way she did with me.I won’t ever go back to this branch. I would recommend another one or calling customer service. This branch should get audit and should be close down. Or get employees that is willing to help their customers.

This specific branch of MACU makes me wish I had chosen America First Credit Union. Their ATM is frequently inoperative. They have local policies that prohibit normal banking. They are generally unprepared for any kind of crowd involving more than 3 customers in the branch at a time. Parking is a mess. Id be fine with them shutting this branch down and replacing it with one closer to Utah County.

If I could rate less than 1 star I would. If you are looking to refinance your home and you have a solar panel loan DO NOT even bother asking MACU!!!!!!! They will tell you everything looks great, you will pay for an appraisal and spend weeks trying to get them information on the solar panels (that they should get on their own). and After all is said and done you will have wasted 5 WEEKS, paid for an appraisal and be told no. I would recommend you start with City Creek Mortgage. They have been more than helpful and have confirmed multiple times the solar panels will not infer with the loan. Bottom line MACU does not know how solar panel loans work.

I called Member Services at nine am this morning asking if they could make a cashiers check from checking account at this branch and I could pick it up after I got off of work, which was their peak time. They said they could have it ready for me at the front desk if I brought in my picture ID. Today is not a day I could wait, as I work full time and had many errands to run right after I got off of work. After several hours of not seeing the funds withdrawn from my account, I called Member Services back who informed that the branch said they cant make my cashiers check from me and have it ready for pick up with valid ID. Mountain America as a financial institution is great. This branch should honor what they tell their members, and I am sorely disappointed in how the manager handled this concern of mine. I worked at another credit union for several years, and I know that it was our policy to honor what we told our members we do for them. Patrick Lyons, the manager wouldnt even speak to me on the phone to help resolve this. You bet that I am calling this into his higher ups to let them know how their members are being treated.

There is nothing convenient about this branch store. The line is always backed up to the door and takes several minutes to even be assisted.

I have been a member in Moab, Utah, that did not have a branch there, since 1990!!! It now has a branch in Moab!! I have gotten loans, credit cards and Express cards for my family. They have met my financial needs and have been there to help me when some fraud problems have popped up!!! West Valley Branch has been very helpful and I would highly recommend them. I even talk to my friends and neighbors how of great they are!! Keep up the great work because Im not going anywhere else!!!

Thanks ,for the extra time ALL the people that work their take to help me better undesta

You guys used to be a great bank, not anymore, you have almost no regards or appreciation for your long time customers.

Open my first account here 4 years ago. They are always kind and professional. You walk in, it nice and clean, and everyone has smile on. ^-^

I hear on the radio dont use this locations on Fridays or Lunch time as you will wait for a good 30 mins. This location is the slowest! There excuse is this is a busy location! HMMMMM! Hire more people! If you cant afford more people then close branch down as it shows you arent making money if you cant afford more staff. I would rather g0 to dentist and have a tooth pulled with no Novacaine then to sit in there 30 min plus wait drive thru. MACU doesnt respect there clients time.

People are rude and didn’t want to help me with my change, I did have a lot but is it my fault your machine never works?. Next time ask me how you can help me instead of sending me to another location, I use the bus it sucked.

If I could rate them less than one star, I would. My sister banks with them and refinanced her car. But today she went to visit and no one would help her for a full hour. Once they called her up, they told her they could not assist help. They were the rudest people ever.

Wasnt helped with a simple notary for 20 minutes. Ended up leaving. Avoid this Branch

I have it now for awhile and always loved them. Recently I got my first auto loan thru them and they made it extremely easy and onlyrics took like 30 min

They need to fix their drive thru ATM machines. One was broken because as soon as you put your card in it says “Transaction Cancelled”. And if you go to the other one it will not let you deposit any cash no matter how many bills you try putting in. Disappointing.

Havent been able to get this branch to pick up the phone for 7 days now

Great place to bank. Friendly staff.

AWFUL! Tried to open an account today and basically couldnt get anyone to help us. I dont think they want new customers.

Friendly and willing to serve despite that Im not a member

Fast and Friendly Service.

Tellers are very nice and professional and the atmosphere feels welcoming.

Their drive thru is aweful. I always wait at least 20 minutes to be helped. They usually only have one person working and for such a busy branch they should have more people on staff.

I recently switched Mountain America credit union and have been happier.

Awesome people, glad I chose them

Whenever I come here the people are always very rude to me and others I know. Its very unappreciated. If employees are rude and disrespectful it drives people away

Always nice and willing to help

Chase is better Wells Fargo sucks

Its been horrible . They charge for everything while the other banks do not

The line at this branch is always way long.

Kinda slow - dont go in here on your lunch.

MACU is simply awesome!

I like the fact that i can call with any problems and it can be fixed over the phone

Mountain America credit the best

What a bunch of inconsiderate jerks

Take forever

Polite, fast.

Good

The tellers are friendly and efficient.

Very friendly, willing that I, as a customer, feel satisfied

Good attention

The employees are very fast and good people