Not what it used to be. I guessed they are overworked and or understaffed….arrived at 8:10 and was told to come back at 10:00, ok. Came back at 10:00 but not called in until 11:15. Had throat and body aches so the receptionist recommended a COVID test, ok makes sense. Nurse explained I could see doctor only if I had the rapid test. I asked for the PCR test but then I would not be seen by doctor. Nurse left with my swab sample. While I waited for her to return a doctor appeared on the ipad sitting on a desk next to me. He asked for my symptoms and said we should wait for the rapid results. I was sent home to wait for my rapid results which I received within an hour as being negative. I did not go to be tested, I went to be treated. Three days later I feel sicker. I should have had the pcr test and skipped “seeing” the doctor. Going to my primary today. Wasted three days of feeling terrible.:(

Went in at about 1:30 pm for a Covid test. They said they didn’t have anything until 5:45. I sad fine and they texted me the information to complete the paperwork online, which I did as soon as I walked out. I then returned at 5:45 only to wait 45 minutes before being brought in - meanwhile folks who came in after me went in ahead of me.

The 3 Nurses that helped me today were very helpful and nice. Waiting time is less than 5 minutes. Fast and reliable. Will definitely come back for my physic.

It was my first visit at AFC urgent care in Stamford.Hands down best staff! The front desk girls were cool, down to earth, the nurse was super awesome, and the icing on the cake was Dr. Lauren! The man is a gem! God bless him, and the staff at AFC urgent care in Stamford!

Roxanne has always tested me for Covid. During such a scary time, and in relation especially to waiting for test results, I cannot express how supportive she has always been. Beyond kind, and understanding, answering any questions that I had, to put my mind at ease- which is what I needed being so incredibly anxious. I have never experienced such a thoughtful, caring doctor, ever.

They provide a great service. Solid care and very nice and helpful staff. Especially Jessica at the front desk! I was able to walk in and get a rapid covid test when I really needed one. Thank you!

I went in for a COVID PCR test, and was told by the friendly staff that it would be possible if I could wait an hour and a half (I was impressed that they knew this timing). I said sure. But, could I leave and return? No problem. And in fact, I did come back when recommended, about an hour later, then I was seen exactly when promised, no problem. And, the nurse on call apologized for the wait. The clockwork action really amazed me. Thanks, AFC Urgent Care!

I have used AFC in Stamford many times and it is the best! Every individual that i have been in contact with has been professional, courteous, and caring. A wonderful facility.

Receptionist at the front desk is not very attentive to patients. I tried calling several times before actually making a trip to this location with no luck. When I arrived to the center, the place was empty and was told they were unable to attend me because they were fully booked for the day without offering any other times for upcoming days. Instead I was told they were unable to help me and that I should go to another location for treatment. Giving one star is actually generous on my end.

This was probably the worst medical experience I have ever received. I am not sure if they hate their job or simply humans. I asked a simple question to the front ladies about being seen. They were rude, short, and extremely unprofessional. Walked out after they started acting out. Go to ANY other AFC. Just embarrassing. I do NOT recommend this place.

URGENT CARE WAS GREAT THE ONLY DOW FALL WAS THE TIMEING I HAD TO WAIT 30MIN

First of all, I agree with the bad reviews of the front desk staff. I went four months ago and the woman working hardly said two words during the whole transaction. My actual appointment went fine. But beware! I paid $94 that I was billed after my appointment. Since then, I have received non- stop harassing phone calls from a third party agency they use for payments. I explained a countless amount of times I paid thru the AFC website AND sent the receipt twice. Doesn’t matter, they still call non stop saying I haven’t paid and have no records of my emails and then I have to resend. Now, I have the actual AFC office emailing me that I haven’t paid. Again, I sent my receipt. I even checked my checking account many times and funds were one hundred percent taken out. This place is a mess, their billing is a scam it seems like and now I’m worried they will send me to collections no matter how many emails I have sent them and how many times I spoke to this third party. Just save your time and find a different urgent care location. I’m still dealing with them 4 months later.

I went in for the second time today .waiting room this time had a few people. They don’t answer the phone and they have false advertisement on their website it is not urgent care walk-in service. The center administrator Jessica Rodriguez interrupted my conversation with the front desk attendant tell her that I already know the answers to my questions she was nasty trust me I let her know don’t go there .Find someplace else lack of customer service and very unprofessional.

Terribly untimely place. Very inefficient with everything especially for the COVID 19 testing I got. Go somewhere else if you need to get something done quick/decently on time.

Very nice staff, from front desk to Doctor!They are flooded with people needing covid tests but do a great job of organizing everyone.

This place is outstanding I walked in I was immediately greeted and taken care of there was a wait time and it wasnt even as long as they said it was going to be everybodys friendly the doctors the technicians thank you Roxanne I can hear out of my both ears secretary knows exactly what shes doing shes very professional and courteous and kind thank you Sarah thanks team I appreciate all youve done I will highly recommend and continue coming to you guys for further needs

Website states walk in anytime for a covid 19 testing before 6 PM . I came in at 5 PM and was refuse service. They stated they work as walk in but you need to come in the morning to put your name on some sort of list.Will not recommend, especially if you need it for travel. I had to take a bus just to make it here . Will not recommend.Note:There was also another pregnant lady trying to get tested they decline her too.False advertisement on their websiteTo management:Make appointment options for covid 19 testing only ahead of time to avoid refusing people of testing when they get there

Went first thing in morning to make appt for Covid PCR test. Appt for 2 hrs later. In and out in under 20 minutes. Wonderful staff!

This was our first time at an AFC urgent care to get a rapid test. We weren’t aware that you could come in earlier to get your name on a list since testing doesn’t actually start until 9am. We got on the wait list and the wait was pretty reasonable from start to finish. The staff was wonderful, and the overall process was smooth with very quick results. Will definitely be going back again for all my covid testing needs!

Love all the women who work here. Super sweet and extremely helpful.

I was dealt with great care and professionalism. They answered all my questions and I’m satisfied

Turned me away by the receptionist as soon as I got there and referred me to Tully or the ER for an injury that definitely did not call for the ER (also told the couple in front of me the same). Tully had a 2 hr wait and awful reviews. Confused what they do here if its not treating patients.

Competent and Courteous - wishing all of my visits to doctor’s offices were similar to this one!

This location has great staff who are very personable, knowledgeable and helpful. They are thorough and treat their clients effectively for most medical issues that arise, we highly recommend AFC urgent care.

Organized and friendly from reception to end of appointment. Highly recommend!

Very professional from the point I walked in The whole staff and doctors very professional very nice explained everything highly recommend a little bit of a wait I would recommend getting there early if possible

Very professional...didnt have to wait too long..thanks to all of the staff.

Very efficient. And very pleasant, kind, staff. You walk in and give the receptionist your name and phone number. Then you head back out to your car where you complete your registration online. They tell you where you are “in line” and when to return for your appointment. When I returned I was taken into my test after about 10 minutes. Very organized and very nice!

I wanted a Covid Test,it was for an emergency reason !!! You people did it as a rapid test and I cannot thank you enough!!! Thank you.

This is the first time I have been to AFC Urgent Care. I was eager to obtain a rapid Covid-19 test on the day before Thanksgiving. Everyone at AFC was very courteous, professional, and efficient. The location added additional testing capacity to accommodate more of the patients who sought testing. I was able to register online and follow online as my time to be tested approached. Then a staff member called me to return to the clinic when my time to be tested arrived so that my time spent in the clinic was kept to a minimum. The result of the test was promptly reported by another phone call from a staff member. In sum, I was completely satisfied with my experience and would not hesitate to use AFC again.

I heard about this place because they reached out to my job. Jessica, the center administrator has been amazing with questions and top-notch care and service. All staff members have been very understanding and professional yet down to earth. Highly highly recommend.

They are very prompt and courteous. I went there this morning for a rapid test. They took my ID and phone number and sent me a link to fill out a form that you fill out in your car or home and that’s it. Then you will receive a call once is your turn to come back in. Once you are back, they confirm your insurance and you pay and you just wait inside until you are called. I only waited for less than 30 min from arrival to test. At home, I waited two hours for them to call back letting me know it was my turn. Once you take the rapid test you will do a FaceTime with the doctor on duty for a few minutes and that’s it. You will leave and they will call you back within the hour to give you your results. Rapid COVID test fee is $50 at the time of this review. The regular test is free and should be fully covered by your insurance.

1 day before our trip to Europe new covid test requirements were mandated. We showed up late (after the time they do tests) and explained our dilemma. They had tests available and got is in. So - disaster averted and we are off to Europe.Thank you AFC!

Well, this is my second visit... I said I would never return after my last visit but my doctor sent a blood test prescription to this place so I have no option. It says on the website that they open at 8:00. Its now well past 8:00 and Im standing out here in the cold damp air. Once again, that stands of service are terrible.No sign of opening up. A couldnt care less clinic.Finally saw the receptionist at 8.20. NO NURSE TODAY!!! AFC Urgent Care...forget it.Try Labcorp 1290 Summer St...Suite 501...1 minute down the road...charming nurses...in and out in 8 minutes.

The most useless place. Every time I go In I’m referred to a hospital bc drs aren’t available. Don’t waste your time.

The most useless place on earth. Every time I go In I’m referred to a hospital bc drs aren’t available or I’m told I can’t be helped. I’ve never met a lazier team, protip - don’t waste your time.

Very busy, but a great urgent care.

I went for AFC for a rapid COVID test.Everyone is very nice. Good communication, efficient processing, and quick results. Would highly recommend.

The staff is very rude. A particular member had an incredibly short fuse and snapped at me after I asked for some clarifying information. It is apparent that some of the staff have a different understandings of the services offered at this urgent care. I received contradicting information on the same topic on multiple occasions. This facility overall shows signs of poor management.

Once in for testing its quick and efficient.

First time there was fast in end outThey need to put one open for over nigthThank U All Team Blessing

My first time going to this place and Definitely loved it. The appointment organization and professionalism were awesome.

Eveyrone was very helpful, however once they let me know that it was my turn, I still waited over an hour in the waiting room.

The staff and healthcare professionals were extremely helpful, friendly, and knowledgeable. The only thing is that they are very busy, but if you’re a patient person, this is great for urgent care.

Urgent care staff were friendly and helpful in providing care and service to myself, family and friends. Keep up the good work.

They were professional, convenient and efficient. We will go back if the occasion arises

I’ve had two unpleasant experiences with this place. I honestly wish everyone the best as I’m sure the staff there are competent and friendly for the most part.1) I called ahead of time to walk-in for a pre-employment drug screen urine test in November 2020. I was told by the clerk that the technician in charge of that would be available to see me. I arrived at the facility before 4PM and was told that the person decided to leave because nobody else was there. This was unfair to me because I made the facility aware of my coming. The front desk staff was very dismissive of me and basically showed no empathy towards the inconvenience. This placed me in a time crunch as I had to contact my employer to reschedule my urine test at a different site in order to get things done.2) I was scheduled a covid test urgently needed. My spot was reserved for 3:30PM according to the staff I made the arrangements with the day prior. I received a call from another staff member at about 12noon informing me that I needed to arrive within 15minutes or else my test would have to be cancelled. Mind you I scheduled it later because I work and cannot be there at an earlier time. The staff member went on to say that they’re leaving early because of a “storm,” and cannot accommodate me. There was a light coating of snow but definitely no storm nor was there a storm warning.I am sorry I haven’t had a good experience with AFC Stamford, I don’t intend on ever returning to this place. I hope this experience is isolated and other people aren’t being inconvenienced in their care.

This was the worst most uncomfortable doctors office experience of my life. The receptionist was not wearing her mask and when she was it was not properly. They also told me I was ready for my rapid test when I was not and made me wait in the waiting room with 7 other clearly sick people for 40 minutes.I also had to physically give them my health insurance and drivers license when I had already texted photos to them. I did not see them disinfect the copier before or after. I should have spoken up at the time.

Quick and efficient. The doctor was extremely nice and staff was friendly and helpful!

Awesome team. quick efficient and friendly.

The walk in covid testing is horrendous. I walked in at 9 am, was put on a list and told to go home until they were ready for me. Got a call at 12:15 to be back in the office within 15 and WAITED AN ADDITIONAL HOUR PLUS. Totally ridiculous. They should be considerate and allow people to book appointments. Go somewhere else for covid testing

The whole entire process was flawless. I spoke to Jessica who is extremely kind and helpful in the office. She help me make my appointment. I spoke to the nurse who is extremely lovely and very helpful who then intern had me speak to another nurse and the doctor which is also very informative and helpful. The whole entire stuff kind of been kinder. I am a huge baby and I was totally flipped out about the procedure. I arrived am I select a time and pulled in parking spot number for where I was greeted by Nurse Roxanne. Roxanne couldn’t of been kinder. She was very compassionate and very kind and gentle. I’ve spoken to many people who had this done and they said it was horrific and very painful. Before I went to my appointment I meditated and then while I was waiting in the car I also meditated and listen to my meditative music while Roxanne did the procedure. I found that by leaving my car seat back my body was in a nice position and I was able to relax and take the test with ease. I can’t thank AFC For hiring such a confident, caring, knowledgeable, professional and very comfortable staff. Kudos to you! Truly I was frightened like there was no tomorrow as a treatment I received from AFC. Was top shelf.

They literally stole my money!I saw a doctor for severe coughing in which he determined was post nasal drip and prescribed me with Zyrtec.Visit and medicine came out to $200.10 days later I have severe wheezing as my condition worsened. I called to let them know their solution didnt work and how we should resolve. The woman who handles billing repeated four to five times that Id have to schedule another appointment and pay another $180 to see the doctor and obtain a new diagnosis.They didnt get it right the first time and took my money. They said there is a 7 day grace period and that Im 3/4 days passed that. They wont make any exceptions.Ive been a patient with them since I moved to Stamford in 2019 and Ive never been treated more like a number in my entire life. They had no compassion, they treated me like I was dense and maintained no accountability in their wrong doing.It is cheaper for me to find a primary but I was comfortable going to AFC until now. Thank you for showing me your true colors. I hope the $200 you stole is well worth the patient and your integrity you lost!I will also be reporting this encounter to corporate and the BBB.

They literally stole my money!I saw a doctor for severe coughing in which he determined was post nasal drip and prescribed me with Zyrtec.Visit and medicine came out to $200.10 days later I have severe wheezing as my condition worsened. I called to let them know their solution didnt work and how we should resolve. The woman who handles billing repeated four to five times that Id have to schedule another appointment and pay another $180 to see the doctor and obtain a new diagnosis.They didnt get it right the first time and took my money. They said there is a 7 day grace period and that Im 3/4 days passed that. They wont make any exceptions.Ive been a patient with them since I moved to Stamford in 2019 and Ive never been treated more like a number in my entire life. They had no compassion, they treated me like I was dense and maintained no accountability in their wrong doing.It is cheaper for me to find a primary but I was comfortable going to AFC until now. Thank you for showing me your true colors. I hope the $200 you stole is well worth the patient and your integrity you lost!I will also be reporting this encounter to corporate and the BBB.

Rude receptionist, never any availability. Full by 10 am

I came here for a rapid COVID test, and I was instantly put at ease when there was virtually no line. Everyone at this Urgent Care was kind, knowledgable, and patient. I would totally recommend!

This is my second time having a horrible experience with this urgent care. My husband is out of town and I had literally no one on a Saturday to take care of my 15 months baby. After three hours of waiting in line for my turn, I was told by a very rude receptionist I couldnt be seen unless I had someone to take care of my child. I explained I didnt have anyone and if Im sick whos going to take care of child so I must be seen. She didnt even look at me and just said your child is a high risk or whatever. Its shameful that they couldnt treat me as priority since I have a child instead of sending me back home sick.

Front desk people are very rude NOT FRIENDLY AT ALL they hate their job. Should hire people that wants to work. Also every person there explained instructions to results completely different

It takes over 3 hours to get a COVID test even if you are the first to show up.

The nurse and the doctor at AFC Urgent Care were patient, professional, and compassionate. They listened to our situations attentively and offered solutions to help. Our video calls with them went smoothly without a hitch. We enjoyed our telemedicine video calls with the nurse and the doctor.

Great service!! Gentle when giving me COVID test n made me feel at ease during a very stressful time

First experience was some-what ok... 2nd Horrific! Rude front staff and nurse, they only person that had a head on her shoulder was the manager on duty, she was good, came out to solve the issue right away, thank you, she understood where the mistake was and fixed it. Thank you again.

The medical service is good. The billing is a scam. They charge you the full amount although you have a co-pay (and they know from previous visits that is not subject to deductible so thats not an excuse, but they use it). Good luck getting your difference back afterwards....

Best urgent care ever love coming here, staff is truly amazing from front desk to the doctors and nurses. God bless every single person that works at AFC Stamford during this tough times. All your hard work serving the Stamford community during this pandemic is admirable, you are all truly appreciated.

Went in and got signed up, left to do errands and they called when it was my turn. Very easy process. Only took 10 to 15 minutes when I got back.

I walked in at 8:30 in the morning, empty clinic, with mild wheezing, asking to be seen for a temporary inhaler. I wasn’t asked any questions, not screened, but the woman at the front desk told me “a nurse” said they would not see me and I had to go to the emergency room for an ongoing problem. What other kind of problem do you have if you go to Urgent Care?

AFC is very clean good customer service and the doctors and nurses for the COVID test are very nice and helpful great place overall would really recommend it.

Website does not have a place to book appoiintment for Covid test that is not rapid. Says you need appointment. No one answers phone. We used this sight this summer and never received results. No on ever answered phone.

Lovely staff. Extremely helpful — if you’re kind to medical staff during a pandemic, they will be more willing to help you just FYI to all the rude people I saw yelling or being rude to the lovely ladies at the front desk.

Very quick and helpful !

The worst place to go, two hours and a half waiting, five days to get the test results and I got them just because I called them.

Worst urgent care. Third time attempting to come here. First 2 times I walked out because of misinformation on website vs what they tell you in person. There’s zero communication and their “waiting” system for getting tested does not work. Not to mention customer service is non existent. Received a call to come in and it still took over an hour waiting outside to be called in. Do NOT recommend. Make the trip to Mt. Vernon AFC- you’ll be pleased with them & their customer service.*If you need a rapid covid test go to DOCS in Stamford— just go very early in the morning*

If I could give a negative star I would. I walked into this place for the first time ever In excruciating pain. There was a young lady helping someone at the counter, so I stood to the side. Another ting lady walked up and looked in my direction but didn’t ask me if I needed help. Another woman who looked like the doctor in blue came out and said someone will be right with you (she was pleasant). Another 7 minutes passed until the young lady who initially looked at me and walked away came back to the desk, gingerly shuffles some papers and asks can I help you.My issue is, people are there because they are in pain, not because they’re looking for furniture. They didn’t give me a sense that they cared for my well being at the Urgent Care. There was NOTHING URGENT about the way they treated me. After telling her I was lived in Danbury, she seems to care less about helping me because I wouldn’t be able to come back there. Terrible just Terrible

I came in to get tested and the workers were rude at the front desk they didn’t have an answer to any of my questions and could not give me a reason as to why I could not be tested after telling me I could come in to be tested. As a matter of someone not wanting to when the waiting room was empty. I was repeatedly told to come back. Not only was it not stated on the website but to be told to come in and have to drive out of my way to only be denied . I’ve been back multiple times to have a test and now I cannot travel due to lack of communication from employees. This place is unorganized. Every time I call there is a different procedure on how to get tested I’m starting to feel as if it is personal and they just don’t want to see me.

Worst place ever. I went here for a toe injury and was rejected. They told me the doctor couldn’t see me when I was the only one there and to just “put a band aid on it.” I could barely walk. The doctor wouldn’t even see me to clean the wound. So awful. Why call yourself urgent care if you’re not going to help your patients? Will never go back and will be complaining to management.

Well managed and well trained, AFC made it simple and quick. Thank God

Service was Fantastic!

It was fast. Didn’t have to wait long. Dr,. Was really nice.

Well organized. Kind and thoughtful staff

Good service

Did a virtual visit. It was a breeze. Dr. Lauren was knowledge and helpful. Sent over an an antibiotic prescription. In the end, it was a twenty minute process.

Fabulous Friendly Efficient Clean and Lovely all around

Customer service is on point, very friendly staff, very communicative

Got a rapid covid test here. Witnessed a lot of clownery from clientele lining up to ask for a covid test and the staff were nothing but patient and tolerant even though over the hour+ stretch I spent inside waiting after the testing had reached capacity, people came in every minute or two with varying degrees of entitlement to ask for a covid test. They are absolutely swamped lately and doing their best and I have the utmost respect for them for it. Test was fine, quick, and doctors were super friendly and nice.

Excellent team / professionals

I have always had a good experience here. The staff and doctors are caring and kind and seem to really know their stuff. Sometimes the wait can be long, but that is the case with any walk-in clinic.

Great visit! From the reception, to triage, to meeting with the doctor! I went with my twins as all 3 of us were sick. The waiting time was fairly short and barely any waiting time once you’re in a room. Everyone was great with my 6 year old twins. Highly recommend this place!

Was scheduled for a covid test and told to park in a designated spot and wait to be tested. I sat in the spot for a 530 appt from 5 to 630 without ever being seen or tested. What a joke. Like people have nothing to do but to sit in their cars and wait for them to decide to do their jobs. So I left and now will have to go elsewhere to get a test done. I left work early to get to this appointment for what.

Facilities are great! Incredibly clean and up to date.Every employee was wonderful. Both warm and professional. Doctors are very knowledgeable as well.You always hope to not need them, but it’s good to know I have a place to go when I’m sick!

Waited for 7 hours to get a Covid test, the staff were NOT WEARING MASKS. Like, are you joking???? The people at the front desk were beyond rude, unhelpful, and unprofessional. They were sitting around doing nothing, chatting about their hair and what they wanted for lunch. I was 20th in line to get tested, so they moved at the impressively slow rate of less then 3 tests an hour. Not surprised it took so long with employees who do nothing :) Don’t go here. Ps. I had to pay $50 for this ahahahaha

Worst healthcare experience I have ever had. I woke up today at 6am to get to this urgent care by 8 so I could be one of the first 50 patients to receive a COVID test since there are limited numbers. I have been here until 1pm and will probably be here another hour at least before I get my test. Although COVID testing must be difficult work and I empathize with healthcare workers during this time, staff was BEYOND rude, making fun of patients in the waiting room, NOT WEARING MASKS! Awful, save your time and money and go somewhere else.

Front desk was very polite and friendly. Instructions were quick, concise, and easy to understand. Wait time is not too bad. Overall if there is a need to stop by a clinic for some last minute or walk-in care this is definitely a good option

I Stopped in for a quick physical. The location was very convenient for me. Staff was very helpful and quick to answer any questions. Building was clean, modern with cable TVs inside both waiting and exam rooms.

The Nurse Adriana was great, and very friendly. But the music they have playing is not suitable for a medical facility though.. it was bar/club music and the receptionist wasnt rude but wasnt very friendly either. My brother had the same experience with music/friendliness a few days after my visit.

I was happy with the call from urgent care. The doctor told me I would hear from the office later today regarding coming to the office for the blood test. I didn’t get a call which was disappointing.

What a joke this place is. Covid patients awaiting testing sitting in the same room with all other patients. 3 hours before I can get my pre employment drug test?? And I cannot make an appointment? I must check in and wait 3 hours with covid patients for a drug screen? I am a registered nurse and I have never seen such poor management and prevention of the spread of covid. I told the front desk secretary my concern and she couldn’t care less. I won’t be returning and I will tell everyone I know to STAY AWAY from AFC.

Called ahead to ask if they were busy and told me no. I get there 10 minutes later. The wait was over an hour. I go back later in the day at 4:55pm. No one is there. Nice and slow. They won’t do my DOT physical because apparently they stop at 5:00pm. Well I walked in before 5:00pm................Really aggravating.

I have probably came to AFC at least a good 4 times and my boyfriend at least 2, we both have had great experience here. All the staff, the doctors and one nurse Stephanie who has always done an amazing job with our care. Love it here, fast and better than the tully or ER. Would always return here.

Jessica and her team here are brilliant—so gracious and efficient and kind-hearted! 💕

My son didn’t even notice he was getting shots the doctor was so funny, loving,clean and fast service I love it