My mother and my father have had at least six separate overnight stays here. They always have good comments about the hospital staff, the medical team, the room, the food and the attention to his care. When we stop by to drop off a newspaper or a book, the staff is very helpful about taking the care package and delivering it to their room quickly. Many thanks to all.

I had an overnight stay at the Seattle hospital after having minor surgery. It was the best experience. Staff was great. Food was great.I absolutely love their kindness commercials. It reminds me how important it is to not only to be kind to others, but also to our world.

My Mom went here for pancreatic cancer. Her doctor found a small growth on her pancreas many years ago but thought it benign and kept a close watch on it. Years later it grew and the decision was made to remove it. Virginia Mason surgeons removed only the portion of the pancreas with the growth, thereby preserving some of the functions of the pancreas. This happened over 10 years ago and my Mom is still with us. I have the highest respect for the staff at Virginia Mason!

This hospital is a large place and safety for its patientthe doctor is really care for their patientthe hospital is always clean and its location has a fresh air which is healthy for its patientI really thank all the stuff in this hospital from the worker to the manager for their interest and caring

I had a horrible experience at this hospital! Jessica Dunn was not a nice person. She seemed very rude and not helpful at allI will never go back! Virginia Mason should really hire nicer staff!

A compassionate and caring staff who do their best at getting everyone seen in a timely manner. They emergency department needs an update (counter tops so when you check in you can put your things down to fill out paperwork) but the staff is beyond compare - excellent care.

After my double open heart surgery in February 2021 I was given the choice of cardiac rehabilitation at a number of medical centers. Im glad I chose Virginia Mason.Despite the rather chaotic situation caused by Covid-19 and the confusing lay-out of Virginia Mason, I found the staff at the Cardiac Rehabilitation to be caring, dedicated, hard-working.*****The major concern of mine is that, after four weeks, being accosted by a staff person, a middle-aged woman who did not reveal her identity told me I must leave the lounge where I came after the two-hour session was up because I was not waiting for a surgery.The area was empty except for perhaps two other persons, whom she had not interrogated. I was dismayed, suspecting that my race was why she had descended upon me. African-Americans complain vociferously about being carded, unfairly asked to leave areas where they are not supposed to be.I was not playing loud music or talking loudly, playing games, or otherwise disturbing anyone. After an intense two-hour cardiac rehabilitation session, I am very dehydrated, need time to decompress as well as to review the hand-out materials passed out during the session so as to better integrate them.Surely, Medicare is paying the Pritikin-sponsored Virginia Mason cardiac rehabilitation enough so that the hospital can afford to have patients make use of a lounge. I am a patient of Virginia Mason, not someone who is accompanying one.The lounge itself has no signs whatsoever indicating that it is reserved only for patients waiting for a surgical appointment.The next day I asked the access point supervisor at Surgery, Rebecca, about this policy. She contradicted what the (African-American) woman had told me, saying I had every right to be there.The next day, this individual confronted me again, explaining that because of Covid-19, the lounge was closed to all (but surgery patients?). I told her that the supervisor said, in fact, this was not true. The African-American woman said she would check it out further but then disappeared.These incidents made me very uncomfortable. Unconscious (or conscious) harassment?This is question of fairness. It is all too easy (and cowardly) to shirk ones responsibility as a citizen to speak ones truth, even if some people may feel offended by truth and truthfulness.This incident marred my cardiac rehabilitation experience. I do hope that Virginia Mason will take steps to investigate and make sure that racial profiling does not occur.Things will not change unless people have the courage to speak out against slights, micro-aggressions...no matter the awkwardness of being the first to do so.

The last time I was there (March) I had horribly swollen legs & cellulitis. Since I had a fluid backup, some went into my left lung and caused it to partially collapse. They were VERY good to me for the 4 days I was there. A neighbor is there NOW after having 2 colon surgeries! Shes lauding the care that shes been given there. An EXCELLENT hospital!

One of the top hospitals in the Seattle area, in several locations and suburbs, with facilities in all specializations. Ive been to at least six departments over the last five years. Top class doctors and staff.

This review is for the ophthalmology department. Exceptionally rude and unhelpful staff member. I cancelled my surgery due to this persons attitude and unwillingness to help get the appointments they had scheduled incorrectly scheduled correctly. They had pre op appointments listed as post op with incorrect instructions and surgery days that should have been pre op appointments. Instead of just saying there were mistakes made the person was extremely defensive and was upset that I wanted the errors corrected. She insinuated that it was just a typo. Which it wasnt. She also took the scheduled appointments off the calendar prior to my taking her call. I did save the email with all of the incorrect information so if anyone wants to verify my review I can provide it. I hope the call was recorded and will be reviewed.

Had to spend two days in the hospital- every single person I interacted with was kind, knowledgeable, funny and caring. They kept me as comfortable as possible given my circumstances and checked in on me regularly for vitals and to ensure I had everything I needed.If I ever need to again I would absolutely choose Virginia Mason for my care.

I have the best experience in this hospital. Ive been in there 1 month the service its really great. Nurses and CNA are taking good care of me. Always go to my room asking what I need. My Dr Wancata and her team are the best. They are nice and taking good care of me always check on me and bring some flowers that was sooo sweet of them. I would like to say Dr.Wancata and her team THANK YOU SOOO MUCH for all u done to me. And now Im doing better at my home. If one of my family members need hospital I recommend Virginia Mason for me they all top very good service. They really really taking good care of the patients just like me. And Im really miss all my Nurses Dr. Wancata and her team I hope I can see all of them. Who taking care of me when I was in there. And I wanna say them THANK YOU VERY MUCH from the bottom of my ❤.

I have never had a problem with my care at Virginia Mason. The staff has always treated me with kindness and the utmost respect.

Extremely health conscious. Fast sign in. Ample lot parking. Highest quality service.

I was referred here, based on my experience do NOT go here.Nightmare. Sorry.

Stay away from this hospital. Both my wife and I went here for minor services and checks and it seems to be common practice there to trick patients into doing additional exams and lab tests that you dont ask for. They wont tell you that youll get charged additionally for every little thing and what the cost will be. The surprise comes a few weeks later when pretty sizable bills arrive in your mailbox. In addition to that, it is not clear when you read the bills what exactly you are being charged for. I had to call, wait in line and talk to a pretty rude and uncooperative customer service person in order to find out what the things on my bills actually stand for. I definitely learned my lesson and would give them 0 stars if I could.

Great hospital they have some of the best pediatric specialists. The hospital is a bit old but the nurses and doctors are amazing.

The emergency room staff were awesome. They had me in to see a doctor in 15 minutes and he stitched me up immediately. I can’t thank all of you enough

Good luck trying to get a hold of somebody. The flunky staff hangs up on you, and nobody answers the phone.

I went to visit my mother and was told that I couldnt see her. I was treated as if I were a terrorist, I fealt that my mother was being treated like a criminal. Virginia mason in Seattle has a rule of 1 visitor per patient for the patients entire stay. No other hospital does this. If I could rate 1/2 star I would.

Friendly, informative, caring staff thank you all for the care

My father was here for four days and sadly passed away here. The staff in critical care and in comfort care were so wonderful. My father said they were saints!Thank you for taking such good care of him, for being so caring and sweet. You went out of your way to make sure he was not in pain and was comfortable. You truly are essential!!

Be aware of what seeking care at Virginia Mason will do for your finances. I learned that Virginia Mason had sent me to collections for visits in years past that I was not present for or ones that I never even knew about while living in a separate state. Upon calling them they did nothing to rectify the situation even when I offered to pay for these small amounts just to get them removed. While many of the physicians may be outstanding, do not trust what can ruin your finances as a result. Merchant’s Credit is the firm they outsource to. I implore you to google this organization and look at their tactics, many of which are discriminatory in nature and further ask yourself why Virginia Mason partners with them when they claim to be focused on the care and well-being of the patient. There are a lot of options regionally for amazing care in Seattle and western Washington and going forward our family will NOT seek any care at Virginia Mason even if it means traveling out of state. This is not ethical or right in any capacity and feels like that of unreal insanity. To think that at one point several years ago I actually recommended Virginia Mason for my father seeking treatment for cancer but never again. I can no longer say that they follow their mission and seek to improve ones sense of well-being and which prevent illness when they are creating illness on the back-end. Greed exists and it’s sad to see the lengths they are willing to go to for $40.00 that was billed inappropriately.

Go anyplace else. It took over seven months, several ER visits, and trips to their ID and dermatology departments before I found out I had body lice. BODY LICE. Oh, and over the course of those seven months I was drug tested without my permission and prescribed anti-psychotics (which I didn’t take, thankfully) because they didn’t actually believe me when I said it felt like things were crawling on my skin. I wonder if this would have happened to me if I were white.I finally went to UW and it only took two trips to get an answer. I now owe Virginia Mason thousands of dollars due to systemic incompetence ranging across different departments and experience levels.

I’ve been seeing Doctor Lily Chang for my sleeve gastroectomy and it’s been an amazing experience. Staff is friendly and helpful. They really made sure all my concerns were settled and all my questions were answered!

I love this hospital. modern, well structured and very helpful staff.

Called the general number online for assistance with prior authorization. Spoke with a Lauren, very rude and condescending tone. Spoke to me like I was stupid. Cut me off to place me on hold. Very bad customer service. Looking at all the other 1-star ratings, they’re experiences are similar and with the same rep. That says a lot.Update 12/3/20, had to call offices back (Unfortunately) and got the same lovely lady. Asked to be transferred and was cut off and put on hold before finishing my sentence again. This lady has no manners nor customer service skills. Will be going higher up about this for sure!

I was in the hospital from March 3rd through the 5th. While roomed on the 15th floor I found both the nurses and assistants exceptional. However my nurse Diana was above and beyond. Her bedside man or was exceptional. She surpassed expectations like a pro. In all times she was both professional and friendly. Her skills were only surpassed by her thoughtfulness and attention to detail. While all of my care staff, Gabe, Georgette, holly and the rest were awesome I especially want to mention Brooke. She not only paid attention to details, she went the extra mile and offered to brain my hair. My wife usually braids it every day but with the covid restrictions she wasn’t allowed in the hospital. In closing I want to say I had so many health care workers allending to my that frankly, with the pain meds I am shocked that I was able to remember the names I did. If I forgot anyone please forgive me.

This is a great hospital had all my children here loved it.

Feels more like a jail than a hospital , I’ve stayed at the ER for over four hours , the nurses are very unfriendly, and it seems like they each have different guidelines about how the visitor situation works during covid ...I have asked multiple times to speak to a doctor about my family emergency and there is absolutely no one to answer my question .The closets are left open with equipments such as syringes etc , unattended .Very unprofessional and it feels terrible to be hereNot suggesting this hospital to anyone ...

I so enjoy all the staff and Doctors here! So helpful and patient with all my questions and received answers. Never had to wait more than 6 minutes!Thanks

My experience was unbelievably good and I am a seasoned RN. I was in Seattle for the weekend and I was treated in a caring and professional manner. My issue was cleared up efficiently and in good speed. Even the male RN I spoke to that Saturday morning before deciding if I even needed to be seen was great. If I didn’t live in LA I’d consider applying to work there. Very impressive staff.

Worst hospital staff Ive ever experienced, just to get a covid test.First, U Village schedules me for 8am Drive-Thru test only after a video call that they wouldnt tell me how much it costs for the equated visitation price because scheduling isnt the same department as billing, so I had to just accept a blank check - not the biggest deal. Im told I MUST drive there for this. I show up there on time, drive-thru is closed. I then call and am told to go to the wrong place, nobody there. I go to the main entrance to get the right info and the front desk tells me to go to the same wrong place through inside the building, still nobody there. I then go back again after 30min of total wandering and misinformation until one person that actually knows anything tells me where to go. Truly sad.2 days later (as I was told results would be 2 days max), I just called 30min before the facility closes and nobody picks up. I call back and the operators begin automatically forwarding me to the same number which doesnt answer (why else would I call back?). I repeatedly attempt calls for the same result, forwarded to an infinitely ringing line, and Im instantly hung up on multiple times by the operators. I finally call back with *67 and eventually they pick up, then multiple people try to forward me to the same empty facility after I specifically told them not to. One even forwarded me to an entirely different location. FINALLY I get a good operator (stared with a J, maybe Jeanne) that attempts the facility first while Im on hold and tells me they should be in office because its 30min before close, but is unable to offer any information as to why nobody is picking up. Laurie was the absolute worst - rude, condescending, and entirely unhelpful. Cant believe how many other times Im reading her name in these reviews and she still has a job.Despicable operators and a complete lack of distribution of knowledge to 95% of staff. I get its a big hospital but this was all in the same smaller building. Just so pathetic for someone trying to do the simplest possible tasks. 0/10, would give negative stars if possible. Never go here unless your life depends on it, and even then, good luck living.

Kept waiting in Emergency for hours though checking in Emergency

I have been coming here every 2 to 3 days, for the past 15 days. My uncle was in the critical care unit. He received excellent care. The entrance desk as you go in is another matter, the GALS who sit there seem to have authority issues, ugh I drive 2 1/2 hrs to get here from the Yakima valley. Consistancy on policy would be ideal. I have to sit outside until 10 am to get in, I have been going in sooner then this .

I found that they offer therapeutic massage here in affordable prices. The female therapist I met was very skilled and good at creating relaxed atmosphere. Unfortunately, I stopped visiting Seattle since it looked like it was out of order with unions and crimes, but I would like to come back to see her in future.

I will go no where else, theyve saved my life twice

30 minutes of waste on phone and you faced a rude front desk agent with no knowledge of her job . Making people more sick here . If you are not sick just call here to get sick.

Very nice people there. I do wish getting appointments were quicker and sometimes slow to answer returns by telephone calls. Some calls were hung up recently. Very busy in all departments.

I get my blood work done at the Virginia Mason Hospital and Seattle Medical Center and everyone is very sweet and gentle. #poke

VM has my phone number, email, mailing address, and a billing portal I’m signed up to, and yet twice I’ve gotten third party notices that I owe VM amounts of less than $100 for which I never received any other communication. Would it kill you to get in touch *before* calling the debt collectors?

Clean, professional, always made sure that I was okay and comfortable.

Brought my Grandfather downtown for his 10:40am COVID vaccine appointment. Showed up to a line 3 city blocks long and had to wait hours just to get in the building. Was told appointment would take 30-45 min and was given zero notice it would take half a day and would be surrounded by hundreds of people.

Immaculately clean, efficient staff and every person in the ER from nurses, techs and the Doctor was extremely nice and professional. Virginia Mason must treat their employees very well. 5 🌟 plus. The best hospital in Seattle.

Easy to find, valet parking is available and there are five different parking garages as well. You pay to park. The hospital is spread out and wheelchair accessible. I would advise you to call and ask which area is best for you to park in that is closest to where your appointment is scheduled. The machines take cash and credit/debit cards.

I was given the roundabout way of seeing a hand surgeon.

I called because I was a potential client and Im a really nervous person so sometimes it takes a minute for me to get my thoughts out the lady who picked up the phone at about 9am Wednesday August 19th seemed she was in a bad mood or somthing which made me really uncomfortable as someone who has never been to this place or even the place before I felt I was bothering her she seemed to not like me and just said okay redirecting u and transferred really fast was a unpleasant exsperience the people the surgeon person I was redirected to seemed okay he was at least polite but I got transferred to a few people just to ask a few questions on what they can offer me as a client Im really ticked right now..

The amount of notice within the city is disappointing - you should have more than half a block to decide which lane to enter.Freeway portion is good, especially speed trap info.

We live in Idaho and use Virginia Mason because it works. They are so efficient and capable, it is worth the 6 hour drive to go there. We have gotten into our doctors within a day, where it can take weeks to see a doctor or get a test done locally; then, even longer to get it read. In addition we know things are done right. They honor our insurance, so it costs no more to go to V/M and get it done right.

I was down for surgery from Alaska. They treated my daughter and I exceptionally well and were very respectful and helpful. I would recommend them to anyone.Dr. Leveque was very thorough during consult exam through follow up appointment. I was told I would be in for likely three days but was released just over 24 hours later with remarkable improvement.

I will never seek care here again. The care I was provided was ok, but I received a bill (after the initial clinic bill) for administrative fees (almost as much as the cost of my visit). They may be registered as a non-profit, but it is clear to me that profit comes first.

I am from Hawaii and I just had my wife go through the Medical Center. We had a scheduled appointment on a Tuesday with a pre-arranged primary care doctor. We had brought extensive records and imaging from doctors in Hawaii. Many tests were set up in a very short period of time. Very impressive how the various departments worked together in scheduling. We have to give them an A+ in this category. However, in getting any of the records and imaging to other departments did not happen. For some reason a lack of follow through. I still give them five stars their ability to thoroughly diagnose the problem and come up with a reasonable conclusion and plan. Cannot say enough good things about how we were treated and the positive attitude and smiles everyone had.. we would definitely return if need be.The cafeteria is very good and affordable. However, The Inn at Virginia Mason is something else. The building was constructed in 1920. The rooms are nice and clean and housekeeping is good. However, we were not impressed with their medical rate. In fact, you could not make a reservation on line. When we called we were told $119 per night. Upon arriving the check in person coukd not find the medical rate. I asked the manager several days later what it was and he said $109;per night and that he would adjust the bill. Upon check out there was only bone night at the $109. I asked him to adjust the other nights and he refused. He went on to say the rate was seasonal and if you came in the summer months rooms are $50 night cheaper. In other words, if you can plan your sickness around the seasonal rates then you are better off. This rate structure sure does not coincide with the excellent service and staff you get at the Medical Center. You would think there would be a flat rate no matter what time of year. I would venture to guess that the majority of guests, if not all; are there for medical reasons.

I received a satisfaction survey from this hospital before a bill, which is the epitome of my experience. Every person I came in contact with is caring and exceptional at their job.Dr Schlenker operated on my arm and the scar is almost gone just three weeks after my surgery - he is truly a miracle worker! I dont think I will ever pick another hospital for my care again.

I came to Virginia Mason under the Premera Centers for Excellent program for a knee replacement. Being in a large hospital that specializes in such surgeries I expected an assembly line program. The only time I got that experience was in pre op. I was actually one of the first to get into recovery so I had very personalized care. When I got to my room I had very personal and professional people taking care of me. I appreciated the volunteer services program which came up and visited with me both days I was in the hospital.

Things have gone downhill in the last 5 years,typical I guess of any big bureaucracy trying to do more than they are capable of I used to like their schedulers handling of things instead of doctors, without the nurses the doctors would get next to nothing done.... I am sure. that is also typical of most big hospitals

This is the worse hospital I have ever been to. The lack of transparency, responsiveness, and sense of urgency is beyond belief. I have zero trust in the staff. In the span of 3 days, staff dropped the ball twice on major things. Its unbelievable! Dont even think about going to this place. They dont even have basic communication protocols. They dont know how to take patient notes and simply dont follow through. I have to do all the follow through, remind people what to do and let from one shift to the other what was discussed and action items.

Absolutely great hospital! I suffered from kidney failure for years, and was rushed here while having a heart attack, and ultimately had a kidney transplant here. The entire staff - doctors, nurses, aides, orderlies, social workers, etc. - were great, and extraordinarily helpful, and personable. The setting is comfortable, and even the food was good!Finding your way around the hospital can be tricky, but the staff is helpful if you ask.I go back every six months to monitor my transplant, and the doctors and nurses show genuine concern for me and my return to a more normal life.Im incredibly grateful for the care I received at Virginia Mason.

Head and neck or ent department has the worst costumer service. Every time I call they have an attitude, I have filed complaint over a year ago too but looks like no training was done. I called 3 times this week and same problem. They don’t wanna help and sound condescending, they cut you off and talk to you like your a child. They don’t fix their own mistakes even they say they will take care of it. I call back and am asked about he mistake one of those schedulers made but didn’t fix... will someone retrain the scheduling staff please?! Like how to talk to people, how to be professional and take care of own mistakes.Other then that, the nurses and doctors are amazing, but that doesn’t make a huge difference if the first person you see and last one you see are the front desk schedulers who just make you feel frustrated.

Avoid this place if you can. I regret ever wasting my time working with this place. They accidentally shredded my paperwork when I first sent it which dragged out getting the first appointment for weeks, lied about my insurance being approved before I scheduled surgery, refused to answer any questions I had, and the office staff is the rudest I have ever encountered. Even the surgeon was rude, dismissive, and would not answer questions until I actually scheduled the surgery. If youre trans, do not even consider this hospital, please. It was the worst Ive been treated as a trans patient, and if youre trans, you understand how awful that means it is.

While visiting friends,I observed that this medical facility has top-notch amenities for the Families, an visitors of their patients w/ great teams of specialists... The RealInternetMan😎

This hospital cares very little for their patients. Cardiac patients shouldn’t have to wait six hours to be discharged. I was here 9 days and watched six people wait 6 hours to get to go home. This is an outrage.

The staff are kind and professional here. I never feel like a number or lost in the shuffle. It is easy to get ahold of my doctor and I love the online patient portal. I had an excellent experience with a recent sinus surgery... Dr. Micahel Nuara is amazing. Never had any issues in the last 6 years. Thank you VM! I read some other reviews and have to laugh a little. Yes, parking cost $ anywhere near Seattles downtown core and that goes for nearby hospitals as well.

Some of the top Doctors practice here. Friendly staff helps make you comfortable. Their restaurant has many food choices full salad bar to fresh made sandwiches. They are going green to be more efficient and recycle as much as they can. Lots of local produce.Hotel hooked right to it for convenient stay, They pay the parking depending on what your doing there..Personally I pray you never have to find out if they are good or bad.

Good hospital with full facilities.

Terrible place unfriendly staff and scheduling is a joke. I scheduled a 9am surgery. I got a call the the day before that they had changed it to 1:15pm then two hours later I get a call that it is at 10:15am. I get here at 9:30am and am told there was a mix up and that check in is not until 10:45am. Ok it sucks but ok. Then Im told that I will not even get surgury until after 3pm. I have not eaten since 8pm last night and am told no food or water until after surgury. This place is a joke and I would not recommend it to anyone.

Abysmal experience at an ER. Dog bite evaluation and treatment took maybe hour of actual medical procedure and three hours of “waiting for paperwork”, as staff described it.A follow up appointment with orthopaedic was scheduled incorrectly which I have learned about on my way to it. I have not seen similar chaos at hospitals in post communist countries. This is insane.I’ll stay away as much as possible.

The care and Love the Nephrologist and all that work with and around them😊❤🙏have shown me nothing but, VIP treatment❤😊even though Im not VIP but, they sure make me feel at home😊❤thats VIP to me❤I want to especially thank the Transplant Team and the Nephrologist doctors and the social workers that work with them to help us with transportation and supplies needed to better our appointments😊❤Thank you so much Virginia Mason for caring as much as you all do 😊❤🙏

My daughter is there today getting a massive surgery please take good care of her she’s a good person. She said it was a 5 star check in the people are all really nice!

My daughters surgery was scheduled for today. We were told to arrive by 9:30 am. We did. Its now 11:36 am and we just checked to see if shes been forgotten. Evidently they have 4 surgeries before her. Is there a reason patients arent given a reasonable idea of what to expect? If we have to be here at 9:30 and know that its a 5 1/2 hour wait (informed she wont get in till 3!!!!!)..... Additionally, the restrooms for the waiting families have no toilet paper or paper towels. How long does a restroom go unserviced for there to be no paper products? Im really questioning this facility for future medical needs. The clerks at the main check-in desk at the hospital have been most helpful, the clerk at the surgery center check in, rude, abrupt, not forthcoming with information......Not so helpful. We were in line and the clerk called out over everyone name? We gave it to her. She told us to sit. Thats it. We sat for about 20 minutes before we were able to actually check in. Not a warm or comforting environment.

Open heart surgery, valve replacement. Up and walking on day 2. Great staff. Great surgeons. The presurgery was very easy and relaxing. The post follow-up was great.

Had an endoscopy and additional tests for gastrointestinal issues. Was treated with the utmost professionalism by all of the staff during my tests. I was informed every step of the way as to what would happen and coached very patiently through the procedures where i was conscious.and had to follow instructions as part of the tests.I drove 70 miles through infamous Puget Sound traffic to get treatment here because of the national reputation of VMs gastroenterology department and Dr. Otto Linn and I am very glad that I did.

Before taking down ALL of my identity information, for scheduling a simple change to your process would be to ask the patient if they were referred by a primary care physician at the beginning of the call instead of after only to tell the patient I’m sorry we can’t accept you until you get a referral. It’s called a qualifying question it will save your staff and the patient time and frustration.

Worst experience ever. Refused to check my grandma in, when we came back 49 minutes later they had moved her procedure back and hour. Asian woman who checked her is was rude, down right rude. But when two other Asian women came in her attitude completely changed with them. This is not how you treat patients

The hardest thing is too find your way around, but the staff is so nice always willing to help you find your way.

Excellent, the doctors, All employees were friendly and really care. My 1st choice if I need medical help. I drove 3 hours plus a ferry each way Worth every mile. I want to Thank them for making a bad situation bearable

I was with my sister to visit my mom in the hospital and some creepy bald guy named Brant Nara, who must have been off duty, started talking to us while we were in one of the waiting rooms. He kept telling us we were really pretty and he loved our adorable asian features. We were able to leave and he didnt follow us but we were creeped out nonetheless. My moms operation went smoothly but we will definitely be be looking for a different provider in the future. A hospital where Im worried about my mothers health is the absolute LAST place I want to be hit on.

Dr. Rothblatt & his team are so wonderful. His anestheisiology nurse and other professionals were bar none, the top of the line, in care & professionalism. I felt so safe with the three procedures that he did. Thank you from the bottom of my heart for being so careful and gracious and funny. Much love and many blessings to you all. You should be very proud. And I missed you, Karina. You are the bees knees. I pray that your husband recovers soon. God bless you all.

I think this is a wonderful hospital with professional & caring staff. I think my care-provider, Dr.Leonard from internal medicine, is absolutely the best. She is professional, knowledgeable, personable and very caring. I will continue to go to this hospital and I highly recommend my doctor and the hospital.

I came in with severe abdominal pain. I was admitted and well taken care of. The staff is so helpful and friendly, especially nurse Danae and pct Jade on floor 16. If I ever get sick enough to be hospitalized again, I will most definitely return here.

My dad died here :(

I check into the ER on March 1st with in a hour I had a room I have been on the 14th floor 4days and 5 nights so far. the staff is amazing here far above any hospital I have ever been at.

Dr Ross and his team saved my life 5 yrs ago and when I began to have the symptoms again I flew from CA and they took care of me right away. I do not trust any other place to take care of me, spend the $$ to fly and have a few days in town. I will be back on 4 weeks for my follow up. Very professional staff, punctual, kind and going extra miles for the pt.They have the Inn next to them or very old hotel cross the street with discounts or you can go to bigger five star hotels in walking distance. CA hospitals should learn from VMH! Thank you Dr Ross and Dr Law , team!

Great customers services/ professional staffsBusy in morning & great food & prices .

Good service, alright food. Nurses need to work on not misgendering patients especially to their faces, which put me in a horrible mood as I was being discharged. She corrected herself but the hurt was still there.

Healthcare in this country is utterly broken. I went in for a morning of outpatient testing. I was told to expect a total bill of about $2000. Although my tests went faster than expected, involved no special equipment or unforeseen addition, the final bill was approximately $6000.

This place is amazing. The doctors actually care, provide excellent and vital services. Virginia Mason Medical Center also has charity account services to help those who need care, but are unable to pay some or all of their bills.This hospital has saved my life, in every possible way a person can be, and I will always be grateful to them for what they have done for my family and I.Thank you Virginia Mason, and Dr. Camille Johnson and her assistant Jo up on the 8th Floor of Buck Pavillion!

A little tough to navigate between buildings. Could use better signage / directions / posted maps. Otherwise: care, staff, facility are amazing

There customer service department is a joke and they have stated to me several times that advocacy for yourself is harrassment. If you try and speak up for yourself they will try and knock you back down. I was on the verge of suicide cause of the pain I was in and still am in pain and they offered no help for that mentally. Luckily I made it threw the worst of it but that was only after suffering and fight threw them to get what I needed. The list goes on with them it take a hour of writing just to explain the mental and physical headacheh they put you threw. The only reason they getting 2 stars is cause of there spine clinic and nutritional providers.

By far, my best hospital experience. Very professional and personable. We were treated with kindness and excellent care.

Dr. On is an amazing ophthalmologist at Virginia Mason. He performed my eye enucleation and I couldnt be happier.Its now been 2 1/2 years since my eye enucleation and it has been wonderful. Dr. On is an amazing surgeon. I called his personal cell phone at night after my surgery with questions and he immediately answered and helped put my mind at ease. He was able to save the muscles around my eye socket and my artificial eye moves just like my real eye. I have people ask if I can see out of it!! I cant recommend him and the hospital enough.

Not a patient but my son is has esophageal cancer and will be having surgery. He is from another state. After reading your reviews I am concerned with his choice. May the Lord intercede..

I’ve been going to Virginia Mason for my primary care appointments since I moved to Seattle 19 months ago. Processes are nonsensical requiring multiple checkins, and staff at the internal medicine desk have always been less than helpful, and many times very rude. Today’s experience takes the cake though, where it took 25 minutes to book my follow-up appointment. To clarify, that’s 25 minutes after reaching the front of the line, the woman at the desk had no clue how to use the computer. Virginia Mason needs to re-evaluate their training and possibly hiring/screening process for the position. I don’t have all day to spend at the hospital for a routine checkup.

Wonderful hospital, friendly staff and the doctors and nurses are world class. Cant tell. you. how happy I am with my new kidney. Thank you. to all. whose path I crossed while my husband and were out there . Mary Kuzara

Ive come here for surgery often. Great friendly staff and doctors are competent. They dont have the God complex like most big hospital doctors do.

I heard that CHOP members get free healthcare. True?

I suffered stomach pain and went to Virginia Mason ER. I have not seen a single doctor during the entire visit. Only a couple nurses, physician assistant showed up. All they did was running a couple of blood test, and urine test, and basically told me that I am not going to die. They did not run ultra sound, CT or MRI at all. They told me that they cannot figure out what was wrong with me, and prescribed me some antibiotics and discharged me. I went to another urgent care for my stomach pain a few days later, and the doctor told me that the antibiotics was unnecessary to take. So I called VM hospital and asked for advice, and they responded with NO confidence with their diagnosis and told me that I should follow the doctor s advice from urgent care. I was very disappointed with my experience and wish I could visit somewhere else. BTW, I called the VM ask for the customer complaint number, that number was a joke! It was a voice box and has no representatives at all!

Bestest hospital anywhere!

My husband was admitted friday 4/26 for dialysis prep. We knew we had to stay and get dialysis started. Mon 4/29 we were told by the social worker Jonathan that we had to have a dialysis place set up before going home. On Thursday may 2 he said he found a place but it was a 3 hour drive to Port Townsend. They had a wrong name that they were looking for. We live in Tacoma. Now its mon 5/6 and they still dont have a place. He is stuck here and not happy.

Was sent here from the VA and I have say that this place is actually worse by far. The GI clinic is unable to coordinate between hospitals (the VA and itself), the portal is not user friendly and wont forward to email platforms that are able to operate on Android or IOS. The liaison software is super simple to write and why they havent hired somebody to do it thus far is completely unprofessional. In my humble opinion and this is just coming from a veteran looking for care in a timely manner so I dont die, please choose another facility if you value your life and expect consistent quality care. The people working at this location do not take pride in their work so you will have to deal with pain and and BS the whole time. Im sad and disappointed that I chose to get treatment at this facility over the VA. HOPE THE DIRECTOR GETS TO SEE THIS AND TAKES APPROPRIATE ACTION, CHANCES ARE IT JUST WONT HAPPEN IN THIS PLACE WILL STAY THE SAME SO JUST AVOID IT.Arrived for a procedure and was pushed back at least two hours so my ride couldnt stay and now I run the risk of dying because they couldnt perform their dutys properly.

Left hand does not know what right hand is doing. Worst place with a-holes who do not give a rats ass about anyone but themselves. You would get better service at the dmv and we all know how they suck. Any other hospital would be better. I believe in accountability for your actions and they do not get this concept (just nothing but excuses).