I have been going to SGF Rockville for almost 2 years now. I love my doctor and nurse! I never had any issues with the nurses and doctors there. They have always been really nice and kind to me. Only issue I have is with the finance department. You know, when you start fertility treatments, they say you should relax and not stress. The finance department makes it a lot harder to relax because of their incompetency. They never get back with the quote on time, they are rude and condescending, especially their supervisor Anita. My financial councilor gave me my quote for a treatment cycle the day before I was starting the treatment that too at 9/10pm at night! Twice! And she said it was due that night. Imagine my frustration. You must be thinking, that I should have been on top of it and called them sooner. I did. They never answer the phone, I left voicemails, I wouldnt hear from them for weeks sometimes. So, in a nutshell, their finance department is full of people who dont care about us women going through the hardest times of our lives. But once you are done dealing with them, crying due to stress they are causing, it gets better with the nurses and doctors.

I want to be happy with this clinic. However, between my wife and I there have been multiple issues with the billing/finance team as well as ridiculous wait times for simple procedures like blood draws. I love our doctor and our nurse but I feel incredibly stressed out every time I have to visit because I am not sure what hurdle we will have to jump over.

TERRIBLE service ! My friend is in the IVF process for almost a year at Shady Grove Fertility in Rockville- Maryland and the staff have been totally rude and not giving ANY support , especially the nurse Jessica Badillo is the worst human being and a very aggressive behavior over the phone .We’ve tried to call her MILLION of times and she never returns our calls .My friend is finishing her medication and we tried to call and front desk people are extremely unprofessional, rude and discriminate because we are not American citizens and even told us to stop calling them . I have no idea how a reputable clinic is so unprofessional with their patients .There is no phone number to call to make a complaint or someone above the nurse Jessica Badillo, which is unbelievable.We have tried to let messages on Portal and they return weeks later and nothing has done in order to figure out our issues .They’ll spend over 20k and they will switch the clinic if continue not having any support from this clinic , once we cannot waste anymore time with a such incompetent and negligent clinic . In addition, we are contacting out attorneys for all emotional damage this clinic has given to the whole family .My friend is totally shocked , frightened by the terrible service that ShadyGrove fertility has provided .I truly do not recommend to go to this clinic . They only care about money .

I am having big time issues with their billing and finance team. Saline sonogram self pay was listed at $300 rate, after my claim was processed I received $605 for this service. Lindsey is not responsive to my emails and phone calls. I will be filing a claim with a BBB and Consumer Protection Agency.

After 2 years of being very frustrated at a top fertility clinic in NYC, where there was no communication and every week you had a different person treating you, we decided to go to Shady Grove. We sat down with Dr. Chang and he listened to everything we had to say and then explained clearly to us all that we were facing. Everyone was friendly and helpful whenever i called or came into the office and i had the same nurse the whole time, who responded to my phone calls and emails quickly. In 4 short months i was pregnant. At the age of 51, I delivered (naturally, not ceserean), a beautiful healthy 8lb 1oz baby boy exactly 40 weeks later. I am so thankful to all the people at shady grove fertility for being so attentive and kind, and making our family complete.

Good afternoon,Followed Nurses instructions to contacted SGF Rockville and I only receive voicemail. There is no Nurse or Receptionist that answered the phone.Best,K

Im so tired of this problem I need help. The Finance Team is driving me crazy, Im just about to do my transfer done in few days. and I have to deal with this situationI need this message to be forwarded to the Finance Manager or director of this clinic =>On 02/11/2019 I had serious problems with my banking account being overdraft 1800 for cryopreservation, because someone at the Embryo Options made a huge mistake charging me for someting that I alredy paid.This process is being stressful since then and I could not get my money back, because the clinic took too long to send a letter to my bank explaining that I alredy paid for it.I know US$ 1800 is nothing for this clinic, but it is a lot for my pocket. Ive being waiting for so long and I need a check with this amount for pick up tomorrow 2/21/19.I cant wait anymore, this is a joke and I truly regret have business with this clinic, because of the Finance Team, today when I called a told Lilly, my banking card is cancelled and I need a check and your employee Nelson sent a refund to my cancelled card. Then I ask you why is this guy giving me so much trouble?Everybody knows you cannot send a refund to a cancelled card, what is his problem with me? I guess this is personal.My husband and I cannot have problems with our credit because an error of your employee.I hope here from you today and tomorrow my husband will go to the clinic for pick up our check.