Well my provider Ms Kock is wonderful..... but if you have any belief that someone here will actually answer a phone.... ha ha ha.. you would be wrong.... nobody except the billing department actually answers the phone. Weird....

Simply cannot say enough good things about my provider, Colleen. She is kind and compassionate and never judges me. My insurance copays were quite high for me medicine, and Colleen CARED. She is AMAZING. I highly recommend just giving them a call if youre on the fence or unsure and let her guide you. Its not magic, but its a start. Keep the faith, every once in a while you DO find a doctor that is also a good human.

Hi Google users! This review comes from a deep place in my heart. If I could give Kelly Thomas an infinite amount of stars on the rating scale I would. Since my very first visit to present day, each visit Kelly makes me feel so safe, heard, respected, she is helping me to understand that I matter. I feel an authentic professional care from her that I have found to be quite rare in my experience thus far. Kelly is an integral part in the new perspectives I have of myself & what I am capable of which is enabling me to lead a healthy, hopeful productive day to day life. I am active in society, working full time operating my own business that have not been brave enough to launch until recently. I am so grateful for Kelly Thomas, thank you so much!

The writing of this has been 2 years coming. But each month that I get the bill, I just get angrier.About two years ago I underwent TMS treatment at the Situs Ct. location in Raleigh of Carolina Partners, now known as MindPath Care. I had been recommended by the Carolina Partners therapist I had been seeing for about a year.The first thing I want to say is that the experience of the treatment, Dr. Vaishnavi, the technicians and the front desk staff were beyond exceptional.I had been treated for years for anxiety and depression and was on medication. I now no longer suffer from either and no longer need medication. Unfortunately that wasn’t the end of the story. The business office and billing department ruined the positive feelings and I write here in hopes others do not have a similar experience.After being accepted into the program from a psychiatric and medical standpoint, I received a phone call from the business office. The call was to be sure I could afford the treatment. I had health insurance with BlueCross/BlueShield. I was told that the copay for the treatment would be $180 total, paid each visit at $5. The treatment was 5 days a week for 6 weeks with a 2 week additional “phasing out” period, about 6 additional visits. I was asked if I could afford the $180. I said I could. At the time I was only working part-time so money was a factor.With each visit I would pay the $5 copay. All was going well. About 3 weeks into treatment, I received a bill for several hundred dollars. At my next visit, I took the bill and showed it to the receptionist. She looked up my account, checked my copay and told me that the bill was incorrect and that she would take it to the business office and take care of it. I gave it no further thought.Many weeks later after treatment ended, I received a bill for over $550. This was after I had paid the $180 that I had agreed to prior to treatment. On the bill there was a number to call. On that phone call, I was told that there had been a mistake the stated copay was wrong and that I should have been paying $25 per visit instead of the $5.I asked why no one had contacted me of this change until after the treatment was over. The person I was speaking with admitted that this was an oversight but that there was nothing that could be done and they expected full payment. I stated that I just didn’t have the money. The person with whom I spoke didn’t care.If I had been told, I would have stopped the treatment immediately, knowing full well that I couldn’t afford it. Keep in mind that 3 weeks into treatment, I took the first bill I received to the office and was told that it would be taken care of. It seems that any competent billing officer would have told me at that time.Following that phone call, I wrote a lengthy description of the situation and sent it to the address from which the bill came. I never got any response and the bills continued to come. From that time on, I have been paying $5 a month with each bill received.As I am out of work due to covid, each receipt of a bill is just a reminder of the poor treatment by the business office at MindPath Care. Perhaps for some this would just be a small financial inconvenience, for me it is not. For the above reason, I recommend extreme caution in dealing with these people.

I have been seeing Kelly Thomas for several months now. There are no words strong enough to express how amazing & supportive her and the entire staff has been. She always goes above & beyond & makes you feel like she genuinely cares about you. She has absolutely been a life saver. I recommend her to anyone who is going through something she makes you feel like youre not alone..

Horrible organization. Unprofessional, money-hungry lowlife who dont care about patients but just getting as much money out of you as possible. Im appalled at how this healthcare business is run. STAY AWAY!!!!!

Great staff and great care! I was so lucky to find Kelly Thomas, not only for myself but for my son! Kelly Thomas saved me from a place I know I will not go back to again! She is very knowledgeable about her meds and very perceptive of your feelings! She changed my life and my sons! I couldnt ask for a better doctor and believe me Ive been to many! I would recommend her for any kind of situation! Thank you Kelly so much for everything you have done for me and for my son ❤

Great mental health care! Cherry Nhor has helped me with my medication management and has worked hard to help me find a combination that works best. I cant say enough good things about this practice!

Not being able to email or get in touch with a provider directly is very frustrating. I made 5 phone calls to try and get a prescription sent to my pharmacist that was supposed to be sent that day. I never once received any communication from my provider or the facility that she is out of. The on call person did not even call me back. I was getting ready to go into withdrawals from an antidepressant because I could not get anyone to contact me or send the prescription over. I will no longer be using your facility. I would never recommend this facility to anyone. They do not seem to take mental healthcare seriously. Update to my review: since receiving the communication I have not heard from Linda. I did hear from the facility itself 4 business days later making sure everything had been cleared up finally.

What a wonderful visit I had! Being new to the area, I was nervous setting up care with someone new. However, my fears were for nothing. Josh Cobb was wonderful. I felt heard, understood, and cared for. The office staff were super helpful as well. It was there first week in the new space but you’d never know it as they appeared pretty settled in. So glad to have found this place.

Maria is a 5 star. Trying to get a person to answer the phone is awful.Cant contact anyone anyone in the billing department. Very frustrating. I spent about two hours and never talked to anyone to get my questions answered. Poor customer service.👎👎👎

I felt good about my experience I thought my provider was very professional and knowledgeable

Rebecca Bailey was friendly, and lovely to talk to. I will enjoy continuing my healthcare with her.

Everyone was very accommodating (from the scheduler, to the front desk, to the Doctor)!

The risk here is that one can say you left a review here when you were frustrated or that you have some associated issue, say impulse control, that will allow some dismissive attitudes towards these reviews. I have been engaged in therapy with Carolina Partners (or CAR PARTS - (grin) since 2015 for c-PTSD. I am also a healthcare provider. So I am basing my review on these prejudices / lenses of experience. This company is a representative example of the mental health care industry.We patients are hard to manage when its physical issues but the mental health issues can really challenge those who work at these locations. I am sure they are challenged daily, are underpaid for the work they do, and do not receive the credit they deserve. That being said, some employees are exceptional at seeing past the emotions into a patient who is hurting and just wants relief. This has been my experience with all but one person at the Situs location. And, frankly, were all entitled to have a bad day.My experience with the NP that manages my medication is that of a person who is methodical, regimented, and intelligent. However, I have not seen any evidence of compassion. Again, were all entitled to a bad day.I have seen 4 CBT providers who run the full spectrum from one who muttered under her breath what a great chapter my suffering will be in her forthcoming book to another who masterfully blended building a rapport while getting a clinical picture. (Dr. Caleb - You rock!) Even if clinicians were robots designed to have subtle personality differences, a patient would have to test drive a few to find the right one. But they are not robots - they are humans who carry baggage just like the rest of us. It takes time.Psych meds take up to 2 months to get to therapeutic levels on some occasions. So in the moving parts of meds coming up to level (which is no guarantee that they will be right for you), finding the provider that vibes with you (who changes by the day or hour), and the daily comic opera that is life...it is a miracle when it all comes into alignment.One area I would recommend for improvement is a tracking program for patients so that they do not get lost in the shuffle. As a nurse, I am guilty. I have missed call lights and I have been late with my meds. But I have been trying to get into a new program since late July. There have been a series of communication gaps where I have been able to go to other providers as a new patient, obtain approval and treatment, in less than 2 weeks. I have had pharmacy approval and insurance approval for two weeks and can not get an email or a phone call of acknowledgement.When anything goes as planned in the mental health system, which is the red-headed step child of the overall medical health system, is a miracle. But when you have a fragile system supporting fragile patients, I would propose taking a small bite out of the company profits and investing in a patient management tool that tracks intake just as effective as your billing. Perhaps selfishly, I think waiting nearly four months for treatment is torturous.UPDATE: I spoke with Linda 10/31/19 at length and she had a full awareness of the situation. We talked at length about setting expectations early on from their side. I also accept that my previous experiences skewed my perception. My intake is still ongoing but the tempo and compassion of all involved has picked up. Like riding a bike with one pedal, well get there eventually. Thanks Linda for the out reach.

One of the worst medical offices I have ever encountered. My son had to wait three months for an appointment to be evaluated for ADHD. When he got there, he was forced to wait around in the office for three hours doing nothing. Then they took over six weeks to get the information to his doctor when we were told it would be less than four. We made a second appointment and I was running five minutes late when they called me in my car to tell me that I wouldnt be allowed to come in and I have to reschedule. Im telling all my practitioners never to refer people there because of their total disrespect of peoples time.

I suffer from depression and reached out to this company to try and find help. Ive called their intake department 5 times now. Each time I talk to them I get a receptionist that assures me I will receive a call in 1 or 2 days to schedule an appointment. Its been over 6 weeks since I first called and not once have I gotten a call back to schedule an appointment. Giving up on this place. Disgraceful customer service.

It took 2 months to get an appointment for my son. I called the front desk and I asked who need to be there, they simply said a parent. I assumed all they needed for the initial evaluation was a parent. Some only want the parents with the initial appointment. When I showed up they said they needed my son to be there. They would not book an appointment for another 2 months, so I said forget it.

If I could leave ZERO stars, I would. Went twice. Neither PA listened to me. The reception was atrocious. There is defimate racial bias (Im white, both PAs were black). On the 2nd visit, the nasty PA actually challenged me to a physical fight! I had simply questioned something and she stood up, loomed over her desk, made snide remarks...I remained calm, but on alert, and told her I suggested she sit back down. Her response... OR WHAT?, challenging me. I again told her to sit back down, and she got closer to my face and said OR WHAT again. I walked out stating I wouldnt take this abuse. Apparently she wrote a nonsense letter to the director (HAD to be false) and without investigation, he banned ME. She should have been terminated immediately. Wasnt going back anyway...but this was outrageous. Despicable place. All of them. Find a better place to go.My name is Robin Stephen.

I liked my doctor but I will not be back. I needed my medication, office made a mistake and never sent the prescription even WEEKS after my appointment .. I had to go days without a VERY needed medication because no one would call me back. When they DID pick up the phone, I was put on hold for an extended period of time and then my messages were never returned or they had no record of them. Finally sent my prescription to the pharmacy a half hour before they closed days later and didnt even have the decency to call me back. Stay away if you need a responsive health care provider who cares about their patients.

I am giving this place 1 star not because of the practitioners, but because of the ridiculously HORRIBLE front desk service. I have called MULTIPLE times and been put on hold for over 20 minutes, not just once, MULTIPLE, to the point that I just didn’t show up for appointment because they would not take my call to cancel it. NO office should put a person on hold for 20+ minutes!!!Time to find a new doctor which sucks because I really liked who I was seeing.

Absolutely horrible experience. If I could rate negative stars I would. The P.A I encountered did not listen AT ALL. I have been diagnosed since I was 18 years old and I am now 33. I have also completed TMS. I am treatment resistant and have tried every med under the sun. Prior to moving to NC I had the perfect combination of medications. My previous doctor and I worked for years to formulate this combination through trial and error. However, this did not matter to the P.A. she proceeded to tell me she was going to give me gabapentin for sleep (I told her I had tried and failed gabapentin). She gave me nothing for my anxiety or adhd. I already tried and failed numerous sleep medications, and underwent a sleep study. She refused to do anything more until I underwent a neurological exam. I told her I had TMS done at another nueropsychiatry facilty, this didnt matter. Then she wanted to do a test to determine how my body tolerates medications to see what was best for me. I was so frustrated I began to cry in her office. I told her I couldnt financially afford to take tests at this time. I tried again to ask for the nedications, and I would take the additional tests when I could afford it. She denied me again, and told me I was welcome to go to another facility. I left with no medication and felt defeated, and even more depressed than before I came in. Worst experience I have ever had. If you want help avoid this clinic the patients mental health does not matter.

Great practice. Maria is great at what she does.

Full disclosure, I work for Carolina Partners admin office. But also, Im a parent to a patient at the Neuropsychiatric Clinic. I know some people might challenge me posting a review here, but frankly, in my role I see all the hiccups and room for improvement at our practices, and theres still nowhere else Id send my kid. He has complex psychiatric issues, and his care under Dr. Tracy has been unbelievable. Customer service at the front desk level has always been spot on. If you or your child is receiving care, but not thriving the way you know you/they should, I cant recommend Dr. Tracy enough. She knows her meds like you wouldnt believe, and isnt afraid to think outside the box when the box is failing you. Ten thumbs up!!!

They do not care about the patient. A staff member took my meds because told her I didnt like the way it made me feel, then prescribed a higher dosage. And they refused me an appointment because I missed/ forgot the appointment date...said I have to pay the penalty first. These people are the worst ever. Crooks not mental healthcare providers!

Terrible experience with their customer service team, after years of poor treatment and negligent care. They were unable to assign me to a new counselor after mine left the practice two months (likely due to how poorly this organization is run)...Ive called dozens of times, and totally lost hope.Go somewhere else. Literally anywhere else.

Horrific,Un-Knowledgeable P.A’S.Horrifiying Customer Service.

This office consists of the most inefficient people who have 0 idea what they are doing. Get yourselves together!

Never felt so comfortable at a doctor