If I could give negative stars I would. By far one of the worst experiences of my life.Almost no therapy and rehabilitation took place the entire time I stayed. If everyone cooperated and payed attention maybe 30 mins total of therapy a day. Was not fed well the entire time I was there and lost 8lbs in 4 days. Mother called them multiple times requesting I get more food and did not receive more. Doctor recommended I be put on protein shakes for added calories while there but was never given them. Was told I would be provided clothing but received none and was forced to wear the same clothes for three days until my family shipped me more. Almost all of the therapists there hated their jobs and complained frequently about how much they hated being there. We were kept in a day room for hours a day with nothing but a TV and books if we were lucky. Went outside for maybe 15 mins a day and to the gym 30 mins a day. This place is completely unorganized, traumatizing, and outright abusive. If your child is truly struggling with a mental health problem do not send them here. This place is a glorified daycare at best.

This place was literally hell. Patients were assaulted by the employees. The employees would constantly make fun of the patients and the doctor was very rude. I left with way more trauma than I had when I arrived. Do not send your child here. If I could give it a zero I absolutely would. The employees did not seem to give a damn about the patients. They did not handle anything well there and they were overall very unprofessional during my experience there.

X Childers is very unprofessional, no bedside manner or sensitivity to minor patients. He is extremely crass and abrasive. The medical review board needs to re-evaluate granting a license to this cold hearted individual. Obviously he’s in this profession just for monetary gain. He’s not at all caring or compassionate especially towards minority children.

My experience in reference to a young adult family member is, they took kind care of the person.The young adult said they fed them well, and made sure they went in a positive direction. This facility does notseem as bad, as people makes this place to be.If you have someone on there, Holly Hill is very protective of their privacy. If you do not have the persons patient ID number, there will be no conversation at all. Do not bother calling, if you do not have that patient ID number

Scary scary place. I’d prefer jail. Very rude nurses and staff. And no sleep during the day!!! That is ridiculous. One new arrival punched a glass door out while i was there because the staff would not let him sleep during the day. Kitchen and cafe is not cleaned between groups. Very disappointed. Left more traumatized then when i arrived.

I was a patient here from the North wing. Everythings relatively calm depending on the staff you get since they switch out from day to day, the food is okay depending on the menu. It was scary being there without any communication with loved ones but you get used to it as time goes on. I was there for a week. Overall I can say I do feel much better. It really just depends on the children there and staff and how you act without catching any drama since most kids there are there for aggression. Id probably stay there for longer if I had communication with other people other than my parents but the goal there is to focus on yourself so I understand why they wouldnt allow any electronics.

Rodney Madison Rohan Omar Franklin Chris Mi Anna and Jamie are the best staff at the hospital, but I personally had other nurses watch me help a patient puke and they made other patients treat other patients and take them to the bathrooms and etc. it was a horrible 7 day stay and I’d recommend this dumpster fire to no one

Had so much fun. If it was free, Id do anything to go back.

I have to say reading the reviews I was terrified that my daughter needed care from here; however the care she received was exceptional. She said everyone was nice, the food was great, and the treatment was helpful. She was able to call home every night. No visitors because of COVID.The pillows were flat and showers like warm but that’s nothing to complain about considering the situation at hand.So grateful her experience was far different from the negative reviews we read.

Don’t recommend! they talk about people here and have very bad attitudes.

Nobody wants to be admitted to a psychiatric hospital. So, reviews often portray a negative light to these facilities because they are coming from people who often didnt want to go. During the eight days I stayed at the childrens hospital, all I wanted to do was leave. I was angry and it felt like I was getting absolutely no help during my stay. But in hindsight, this hospital helped me more than I could have ever imagined.After a really low point in my life, I was admitted here to help set me on a path to improve my mental health. One thing that I got wrong during my stay was that I assumed this hospital was to immediately help me and present solutions to my problems. However, I recognize now that that was what was causing a lot of my bitterness and feelings of not being helped during my stay. This hospital was designed to help us get back on our feet, ensure that we are not at risk of harming ourselves or others, and help us make long terms goals so that we can help ourselves. They cant solve our mental health for us, they are here to help US help ourselves.Holly Hill picked me up from the lowest point in my life, provided me a place where I was not a danger to myself, surrounded me with many adults who genuinely cared, and set me up so that I could take action with my mental health. I was started on the medication I needed to begin helping myself, and they helped me find ways to cope and start building a better relationship with myself once I left the hospital.Of course, there were things that I was not entirely comfortable with or that I didnt necessarily like. Sometimes by room sink didnt work, the food was a bit paltry some days, and there were fights every other day. But I have to keep in mind the unique difficulties that presented themselves because of COVID-19 and the fact that people cannot naturally be controlled by external forces. The staff cant predict when there is going to be a fight between kids who are having a rough time in their own lives. So the staff worked their hardest to take care of the situation when they occurred and make sure we were all safe during and afterward.During my stay, I looked at a lot of the staff with anger. I felt like they didnt care and that they were not listening to what I needed. Boy, was I wrong. Sure, there were a couple staff and techs that were not as kind as the others, but in all, they were all genuinely there trying to help us. I remember one day, Ms. Samantha took us outside right after it had rained and carefully saved all the snails on the sidewalk with us. We must have picked up dozens of tiny garden snails in our hands and placed them back into the grass. Ms. Samantha would hold them in our hands and remind us to be gentle with them, and always act excited every single time we found a snail of our own. And when we werent saving snails, Ms. Samantha was always ready to sit down and listen to us. She never, ever judged us and was always willing to listen or give advice depending on what we wanted. She was the epitome of love and care at Holly Hill.Ms. Samantha was not the only one who cared so deeply for us though. I remember Mr. Jonathan, Ms. T, the night shift, and the super late night shift. Ill tell you what, the night shift in the evenings were some of the funniest techs that cared for us. Some nights we would have deep and meaningful conversations, other days we had rap battles. But at the end of the day, they were always there for us. They took care of us, not just because that was their job, but because they really, really cared for us.Lastly, Id like to mention how great the other kids were incredible people. Yes, we were all having very rough patches in our lives, but they were all so kind. Even the kids who got in fights would be the same ones who would calm the others kids down who were having panic attacks. My roommate listened to me for hours almost every night when I would just ramble on and on about everything. We supported each other in our healing and it was wonderful.

I thought it was alright i’ve been admitted there around 4 times…yeah some staff are annoying and the kids will always be terrible because its a mental hospital 😂

They made fun of me and didn’t let me do my coping skillsAnd they didn’t really care when I was crying and they didn’t take my triggers seriously, I went there twice and I came back with so much trauma, when I talked about my feelings they juts like didn’t care and they seemed like they didn’t wanna be there, pls send ur child to a better hospital or there gonna come out with a lot of trauma

I first stayed at Holly Hill in September of 2009-2010 and again in May of 2019. In 2019, my insurance offered two different places to stay and I chose Holly Hill because of my previous experience in 2009. Things have changed, greatly. Theres still the issue of techs that dont pay attention, are argumentative, or arent attentive, but I believe that happens no matter where you are. My most recent stay caused me to write this review.It was in 2019, so Im hoping things have changed since then. In 2009, patients had full access to their rooms, where they could sleep if they needed to. Holly Hill 2019 did not provide that. Our rooms were locked during the day, so if you needed to sleep (which is important for mental health, especially if youre on a new medication) youd have to figure out a way in the day room. Where the tv is blaring. Were were also told we werent allowed to bring out the pillows and blankets from our room, so it that situation provided a lot of poor sleep hygiene.Our group therapist was very nice and listened to our concerns about the lack of sleep. Im not sure she couldnt do much about it, though. She was validating and competent.The doctor I saw was also competent and, while I have a terrific doctor on the outside, he was good and I felt like I could trust him.I had an issue with my leg swelling up while I was there. The tech that was checking me noticed it and I had to go to the ER, even though I insisted I didnt need to go. I felt like it was a non-issue, which is what it turned out to be, but I had to be put in shackles (again) to go there. I rode in the back of a van and had to wait. Thankfully, I was able to refuse an IV, which was unnecessary, but I was subjected to other treatments, which were unnecessary. I appreciate the staff looking out for things, though. I just wish I wouldve been heard when I said I didnt need to go to the ER for such a mild thing.My biggest complaint, though, is the lack of people being able to sleep. There were some patients that *I* had to talk down because the techs couldnt. They were trying to regulate themselves on a lack of sleep. I dont mind helping people, ever, but in that situation and why I was there, I shouldnt have had to take care of other patients while I was trying to get better, myself.A few techs told me they worked in prisons before doing this, and I can see why theyre working there. Its not the facility it was in 2009-2010. Even then, it wasnt comfortable, but at least people were allowed to sleep or have access to their rooms during the day.Bottom line: Unless they change the policy, I wouldnt go there again. A patient that I befriended was at Triangle Springs and was shocked at the conditions of Holly Hill when he arrived. I told him that it wasnt always like this and he missed Triangle Springs. I know nothing of Triangle Springs, but Holly Hill used to be decent. Now I wouldnt recommend it. Getting adequate sleep is so important and to deny that is horrible.

This place is a nightmare, all the disrespect to a patient with a swelled figure with arthritis.... changed my meds against my doctors orders without request... the staff on the floor are only concerned with there paper work...witnessed them checking off patients while they where sitting in the lobby and the patients still in bed and other places.. Mary and Julie some of the Rns are useless know it alls.mary thinks its not her job to see that you get your meds... my finger was swelled from Friday to Monday with no concern of theres. A lawsuit is coming soon. Waited for a blanket when I was cold for over two hours. Susan could care less til I threw a fit

I had a great experience in Holly Hill hospital south. Campus. The staff there is very caring. Every day, the psychiatrist come and has one on one session with patients. The physician assistant and nurses take care of meds and all other concerns every single day. There are different therapies all day long. These therapies include recreation therapy, coping therapy, therapy for mindfulness etc. These therapies help patients build positive thinking, and coping with different situations that are triggered in life. The meds are given every single day early in the morning and before bed for all patients according to their prescriptions and need. The vitals are checked every day morning and evening. In the night, there is watch every 15 min in every room to make sure everything is safe and sound. There are many board games, cards and creative activities like coloring , puzzle etc available to create a positivity, creativity and keeping the patients busy. The food is good and wholesome. There is salad, protein, occasionally sweat, juice, milk veggies every single day. Besides there are snacks available in between the meals. I have seen all my peers and every one who stay there are satisfied with the therapies and services provided. People come out of there with confidence and positive outlook towards life. Such psychiatric centers are really required in our community which help lots of patients. I highly recommend this place to all and and can guarantee that they will be completely satisfied with all the services and resources Holly Hill hospital south campus provide.

This place deserves a zero! My son was here for six days and they did nothing for him. Dr came in twice for two minutes. They said he was stable to go home, and he was anything but stable. They didn’t give us any resources to help us. My child said they made fun of people in there. My son has been worse since he left Holly Hill. All it is is a holding tank for them to collect their money. They gave him no medical evaluation or any medicine changes. How does a kid not get either of these services when they’re in a mental hospital. Run from this place as fast as you can!

This place is no place for helping children. My nephew have been there for 5 days. My sister was told that she would get a call from the Dr about my nephew never once did she recieved a call from a Dr.The only way she got to speak to a Dr was calling and calling. He Dr Cornwall finally called her back. They prescribed my nephew medication and my sister never consent for him to take than he lied and said my nephew was taking medication already thats a lie. Dr Cornwall is very rude and disrespectful. I will be giving the Director a call in them and filling a complaint with division of health services and joint commission. I wont send a dieing dog to this place. They dont deserve any stars

I work here and I love serving at the south campus. Every employee here tries their very best to make sure every patient gets the best care that they need. Your family is safe here!

Personable and caring staff all around. Inpatient treatment provided on small units, allowing for therapeutic engagement and participation in this short term hospitalization. Receptive MDs and treatment planning teams individualize care plans for each client to maximize inpatient and outpatient outcomes. Transition to outpatient maintenance therapy at the Partial Hospitalization Program and the Electroconvulsive Therapy suite are like no other in the state!

I have a very close friend who’s daughter was admitted on January 25th and the other reviews that was negative about the staff on the South side they were all True!! Very unprofessional staff that talks about the patients and makes fun of them!!! This place should fire all the staff and start a new!!!

Was there today to try and get my son some help. Was told to sign paperwork. In that paperwork was a sheet that I was told to sign or my son would not receive help. This sheet stated that if my 8 yr old son caused any damage, be it on purpose or accident, we would be forced to pay for those damages. Were talking $500+. When we told them our son has a mood disorder (diagnosed) and that he was prone to violent outbursts, we were told to sign the paper or he wouldnt receive services. Needless to say, we left with our son. What kind of therapeutic hospital does something like that?!

There is no way to submit a zero star rating, so 1 it is. I typically never do this, but as a truly invested parent in my childs recovery, I am going to post this as many times as I possibly can. Day 1 Intake: I ensured my child had a weeks worth of clothing hand-delivered by 2 pm day of intake. They did not give him his belonging until the next morning. Day 3 my child was transported and reassigned to another ward without my content OR notification. I had to contact the staff after 24 hrs. had passed to ask why and was told, I dont know but thats not the policy. Day 4 my son was given a low dose of anti-anxiety medication without my notification OR consent and was never contacted or told about this. Day 5 my son was given a choice of either taking a shot or the needle or pill of Zyprexa because the nurse ordered it. I was told when called after the fact that they can administer medication once without contacting the parent beforehand even if they are a minor and on intake requested to be notified. NOTE: They didnt reach out once BEFORE moving or medicating my child who was brought in with a long history of abuse, substance use and abuse, and high levels of trauma. I reviewed all of the paperwork he and I signed and there is no statement saying they can do ANY of the above. I beg you even if you are seeking an involuntary stay DO NOT let them send your child here.

I just recently got discharged after 7 days there from the south unit here. I’m 16 (went in on my birthday:() but all of the techs and nurses made my first day as smooth as possible. My peers were for the most part very welcoming and helped me adjust. All of the staff was very nice and helped. Yes there were their days where they were a little snappy but you’d get like that too being there with all of us. Our unit was pretty well behaved so we got more advantages. The food was actually pretty decent and you get plenty of it too. The staff puts your safety above anything else all you have to do is tell them if you don’t feel safe around someone or having thoughts of harming yourself and they’ll help you. I felt very welcomed and they made me actually feel wanted. If you just talk to them and cooperate they will get you the help that you need.

Ill give it a two only because one of the techs brought me and one of my peers doritos. I only liked snack time and dinner. The gaming room sucked, nothing really worked.

I dont know if something has changed, but when I went, my experience was not positive. They said I was faking my suicidal thoughts and sent me back to my abusive family without even commenting on the abuse. They guilt tripped me by saying that I wont go to heaven if I did kill myself. Things have gotten much worse with me ever since.

I work at holly hill hospital, i decided to work here due to the facility helping a few people i knew. i believe many of our patients take a lot away from the program overall. since covid the programming is a lot different however i believe it is a great facility with many compassionate staff.

Holly Hill Hospital provides individuals with crisis stabilization and assessment for what level of care is most appropriate for them. The adult and children campuses offer specific clinical programs to target age groups and clinical needs. Holly Hill Hospital serves those at imminent risk with case management support, MD Psychiatry for medication management, group therapy, and step-down programming like PHP or IOP. Holly Hill Hospital also provides ECT inpatient and outpatient for individuals experiencing treatment resistance. Holly Hill is a resource in a community with growing mental health needs!

I wish I could give this place zero stars, twice I’ve brought my suicidal teen in begging for help, and both times we were turned away! They do not seem to care at all!

The staff could care less about your problems. The nurses and tech would openly verbally insult the patients about their weight, illness, or interest. the only help i got there was from my roommate.

First they told me my child had a fever of a hundred and seven... Really!!! and you really think its possible to be walking around with a temperature of 107. Then she tried to shove toxic chemicals up my childs nose!!! Never ever never ever will I step foot in there again or recommend this place to anybody. I never even talk to the therapist just the old nurse that tried to show toxic chemicals up my childs nose! Watch your children!!!

This is a really nice mental health facility that is conveniently located in Raleigh. Unfortunately, it was during the covid-19 lockdown. So, I was not able to visit my child during his stay. My son was recently a patient in the Childrens section of this facility. While asking him how he would rate the facility he said 5-stars for all of the staff that work within this facility. All the nurses, therapists, counselors, upfront personnel, and back of the house personnel. He said there facility was very clean and the staff were very friendly and attentive to all patients. He said they had lots of therapy sessions both as big group and individual groups for one on one therapy. He was able to call home daily the whole time he was in this facility. Which gave great comfort to all of his family. It helped him alot and he wanted me to say that if you are ever in a need for a mental health facility, Holly Hill would be a good place to go. My son has a long road of recovery to go and I am very comfortable in saying that Holly Hill was a big positive part of his journey so far. Thank you Holly Hill for all you have done for my son.

I recently was transferred to Holly Hills Children and Adult Inpatient facility, and am now discharged and progressing as an outpatient after a 5 day stay. I am sixteen years old and would like to reassure all parents and caregivers as well as anyone seeking help who may be on edge about the process of becoming an inpatient/ what you or a loved one may have to endure during their time. In all honesty, just like any other crisis facility it will have its pros and cons, and rules that to you may seem absurd but are there to keep patients safe. I stayed on the south unit and was terrified my first day, but while oi was sitting in the comfort room, my peers came to welcome me and had huge smiles on their faces as they introduced themselves. As long as you keep drama on TV and be positive in real life, youre good. Everyone is here to get better, if you ignore negativity and listen to the staff youll be fine. On my unit guys and girls sit across from each other on separate sides of the room during group so that we can focus on treatment because relationships are not permitted. We have recreational therapy time and get to spend tons of time playing card with each other and being social. There are tons of things i actually kinda miss about this place. Here i felt safe, and supported beyond belief, food is actually pretty good and sometimes you might get ice cream or something for helping clean up. Please, if you need help, and are nervous to come here, remember that you are here for treatment, but you may also leave with a few tears in your eyes out of overall love for some of the bright souls you received treatment with, Its not a bad place, as things have happened in the past they have been fixed. Safety is their priority. Ive seen a lot of reviews that dont focus on how helpful group is, or how nice some people can be, when staff is made aware of trouble it doesnt escalate, at least not often. (Side note: bring playing cards, youll leave with a ton of new tricks and games to play (: I promise )

I was very frightened for my husband when he entered Holly Hill because the inpatient facility clearly has a bad reputation. However, it has ended up being a really good experience (I mean, as far as these things go). I was able to visit 3 times. The new campus is less than a year old. Its clean, modern and nice. Every staff member I have encountered has been really sweet. My husband reports that his therapist and doctor and the staff on his floor were caring and kind. I found his therapist to be great when she called me. My husbands major complaint is that once youre stabilized theres not much to do so its boring. A small library might be a good addition.Anyway, its all been surprisingly positive and a good start to the next leg of our journey.

Was here in 2017. Staff never cared about me. One said I wouldnt graduate high school just because I was admitted here. Very professional, Brianna. Accounting department decides to charge me extra for service because I left before they could even reach to me. I was the one waiting for yall to finish laughing at some joke. Its sad that the only people who ever helped were the other kids that were with me.

Do not make the mistake of bringing your child here. Most of the staff are irritable and rude...it’s clear that compassion and care isn’t the priority. The communication is extremely poor and unprofessional. I would be willing to look past all of this if I felt like my child at least received the care/support that we all expected. It’s run more like a juvenile jail...little to no therapy & the support that is offered is don’t in a group setting with the most basic of information simply being pushed at them by less than quality staff.

I was physically assaulted at this hospital! Its the worst most unsafe hospital i have ever been too!

I’m only given 3 stars because of being unsure of a certain situation being handled or not. However, I am very pleased as far as care my son received at a recent stay. Every staff member I have talked to has been extremely helpful and nice. This place just needs to watch very carefully of who they hire.

My son spent 6 days at Holly Hill in February 2018 and the experience was positive. I was initially concerned because of all the negative reviews, but I found the hospital to be clean, organized, and staffed by caring professionals. My sons therapist was Amanda and she did a fantastic job, and she was also very good about returning calls and providing information. The psychiatrist was also very friendly and helpful. The daily visiting hours are a great improvement over Old Vineyard Behavioral Health Center which only allows visits 4x a week. They also have a gym and basketball which my son appreciated. The outpatient meeting with the therapist was also very helpful and lasted about 45 minutes - also a great improvement over Old Vineyard Behavioral Health Center which had a very brief and perfunctory outpatient meeting, and they released my son before he was ready and thats why 5 days later he ended up at Holly Hill. Although my son didnt really want to be in this type of facility, he was safe and well-kept and came home stabilized on his depression medication and ready to go to school. Holly Hill did a great job and I thank them. So far he continues to do well.

I use to work for HollyHill back in 2013-2014 and the place was horrible the staff members were ghetto, rude and mistreated the patients especially the kids. I didn’t like the way they treated the kids. Talked to them like they were nothing. They are just taking people money and don’t help with nothing. When I called people out on it I was fired but was told I was fired because I was cursing around staff which was a lie because I don’t curse. I was set up all because I spoke on the neglect and the poor work ethics in this place. At the time that I worked for HollyHill the kids were at the same hospital as the adults just on separate floors. It was a horrible experience.

Little to no communication regarding status of patients. No communication with therapists and family. Little to no help for patients. Extremely rude and disrespectful to visitors. On release papers stated there was family session and there was not. When questioned regarding this, they had no answer. I DO NOT recommend this place for anyone’s mental healthcare. There was absolutely no treatment or solutions given to better the situation. They wanted... MONEY.

This place is waist of time. If you are going there be prepared to wait the WHOLE day to get helped or get admitted. Not to mention the staff are not the friendliest. This is based of my two times visit here.

The staff and patients are amazing and willing to help. I came voluntarily and got the help I need. All the nurses, techs, and other patients are all trustworthy and care for you. The group I was in was quick to be family. Also a very safe and accepting environment.

A lot of people complain about this place but Holly Hill was the best thing to happen to me in the past couple of months. I left with a completely new mindset and several great friends. All of the nurses and techs were amazing. They have great attitudes and genuinely care for the patients. Its hard to be in a bad mood when youre around any of the techs. Of course theyre not miracles workers but your treatment is also what YOU make of it. As for Dr. Lithium, the medications he prescribed worked so no complaints there. #LIMS

I, like many, read reviews. I was sick to my stomach thinking that my son was going to be an inpatient at a facility with these reviews. After talking with him daily and visiting the facility, we were extremely happy. The facility was very clean and he said that it isnt bad. The social worker called and talked with me a few different times and said to call with any questions that we may have. The staff was very friendly and order was kept throughout the visit. Give this facility a chance like we did and you might just be blessed!

Terrible, awful place. Chantel was rude and unprofessional. Shay got in a childs face and threatened him because he was talking in line. She threatened to hurt him in a MENTAL HEALTH FACILITY. How is this place still operating? Are patients just not speaking up about how terrible it is? They target certain patients and make them feel bad about themselves and make them feel like their feelings are invalid. They treated us as if we were animals. Its so dirty and gross. If you try to make friends with anyone there, you get in trouble. Like really? People who go to a mental health facility are more than likely lonely. This place is just awful. I would press charges on Shay and Chantel if I could. Tyree also tried to make us feel like less than human. I didnt have a single good experience. They let people get into fights. Im pretty sure theyre probably betting on fights between minors because they do nothing to prevent it. They force you out of bed every day. Its more like boot camp than rehabilitation. I cried myself to sleep every night. I never got to be alone. I never got to even think straight. If youre thinking about going to this facility, DONT. They will keep you there as long as theyd like. I knew people who were stuck in their for over a month when it was supposed to be a few days. This place will not help you at all! This place will make you suicidal!!! Mental health facility? Yeah right. This place is a prison for children.

I had no pillows beds were extremely hard they did not clean urine off the floor,yelled at patients. If you are voluntary TAKE YOURCHILD SOMEWHERE ELSE!

I went there in October because I took pills so make my friend feel bad but the hospital said I needed to go here. I have major separation anxiety and it was the worst 3 days of my life. Surely I learned my lesson but the reason i’m not giving it 5 stars is because still till this day I will have nightmares and flashbacks of having to go back and being away from my mother. It makes me cry to even think about it.

This place is a joke. My daughter was placed here for a week. We tried getting the help she needed and every time we contacted this place, we could never get through. But when it came down to having her discharged and they told us to come pick her up they demanded payment right there. We tried calling and calling when she was first placed to talk to someone about payments and no one ever called us. Now we are being bullied by this place. Horrible service.

Very nice staff and Doctor! My daughter had no complaints. It is important that we as parents provide further care for her and to support her . No one is going to fix anything over night or in a month, it takes continuous therapy and education. The reviews scared me at first, but it would be worse if she didn’t get any help at all! No place is perfect. After all we do have a broken system somewhat when it comes to mental health. Thank you for helping her and being so kind! Nothing more important than our children!

DO NOT CONSENT TO YOUR CHILD BEING SENT HERE!!!!! Was here for 5 days and it was the worst experience of my life. Staff is almost as bad as other children here. The staff were ignorant and would yell. I remember a girl self harming (digging her nails into her wrist) until she bled right in front of a worker and they did nothing. Concerned, I went and told the worker about this in hopes that they didnt see, and they said they saw but still remained idle. Another time, a girl took a picture frame off the wall and smashed it on the nurse. The nurse got severe cuts on her wrist and arm and had to go to the emergency room. There was blood all over the floor from the accident. Several days I was there, kids would gather on the playground outside (right in front of the staff) and give each other prison tattoos out of a staple they found on the ground, and a marker and tampon string. I was there for only 5 days and have so many terrible, true stories from this nightmare.

I was recently sent here, I will say that yes its scary at first being never have had to be this type of facility. However over the 5 days I was there, I was on the south wing and the therpaist were phenominal as well as the other staff. The other patients were easy to talk to and welcoming I mean you have your select few but as long as you focus on yourself and follow rules it isnt so bad. I would say with my stay I saw the doctor for maybe 2 minutes and thats all. It was enough time for me to learn new coping skills for my anxiety, as well as learning how its okay to put myself first. But gave me a mental break from everyday life that was overwhelming and the huge amount stress that made me break. I felt calmer and a clearer head when I left. The food was good and they gave you plenty. The staff no matter what staff was on shift, they were very supportive and did what they could to get you through the stress. Beds yes were not comfortable nor was the one pillow. But it is what it is and over all this place was a blessing and what I personally needed.

The majority of the staff is unfriendly and rude and had no business interacting with the general public, let alone emotional families. I met several parents who thought the same. Very disorganized when getting any belongings checked in within a reasonable time- this happened more than once. I do think the therapist and a few of the assistants (Aqua in particular) were pleasant and efficient, however, I do not recommend this place as a whole.

How anyone could give this place more then 1 star is beyond me. They are to understaffed to provide any actual treatment. They basically just babysit while you sit there and watch TV all day with every other person on your unit. Bugs are everywhere so wear pants and long sleeves so you don’t wake up with bites. On a good day you might be able to get some fresh air in the courtyard but only for 15mins. Oh and don’t expect to have any food with any nutritional value.

I went to holy hills children’s hospital one time, I am a 10 yr old girl diagnosed with major depression, after a suicide test (it failed) my mom caught me. I got taken to the mental hospital the nest day. When I got there I didn’t even feel safe, there was this nurse who had 1 eye that couldn’t even look at me, I lied for all the questions she asked me, because I wanted to go HOME. I didn’t even want to imagine staying there, when I got there, the nurses where rude, and giving me weird looks. I had to wait about 45 minutes for someone (idk who) to come out. It was cold and when I answered like 3 questions honestly I had to go stay the night, when I got in the room, I hated it, no windows, no lights either. I didn’t have a bed time and I actually wanted to escape or run away from that place. Now, dinner, let’s just start with how I didn’t even eat, they had all of these adult meals and not just some craft mac’n’cheese or a turkey sandwich, I was hungry all night and was cold, the bed was uncomfortable and itchy. When I left the other day, I still had major depression and they didn’t cure anything about my mental illnesses.

After WakeMed in Apex provided false information to the magistrate of the court to enforce an involuntary commit on my 14 year old son with no history of mental issues we found ourselves at Holy Hills.We are so grateful for Danielle (clinician) who listened to us and went to work right away to fix things and get my son out of there.Dr. Lopez was amazing as well in setting things right after WakeMed horrible mistake.Thank you all so much.

I hated it..there rude and disrespectful

My daughter was just brought there. I tried to call and get info. The man that answered was extremely rude and hing up on me and they would not answer when I called back. Why is this place even operating with all the bad reviews. This isnt right. I am gonna find out what is going on with this place and find out WHY THEY ARE STILL ON BUSINESS!!!

They discharge too quickly which can lead to you going back to a hospital in less than 24 hours after leaving there. I had some problems with the techs making jokes all the time. They were really annoying. Steven the therapist was great though. I loved him.

Worst 3 days of my life... 3k in debt...6 months later I need a pause on the 200$ coming out every month and no one will acknowledge me!!!!

I have been to many different mental hospitals and Holly Hill has been by far the best. Supportive staff, caring mental health techs, experienced RNs, an understanding physician, and great therapists. Holly Hill is the only facility in North Carolina that offers DBT (dialectal behavioral therapy). They work hard to give their patients exactly what they need

Our ASD son stayed there for a long time. We were blessed with the staff on the North Unit. They were so caring and protective of him. Jonathan was an angel to him. He had such genuine compassion for our boy. He is such an asset to that Hospital. We would like to thank all the staff on the North Unit. Jill, Karen, Neisha and Brian thank you so much. Erika and Ashley always had a warm smile on their face. We also were grateful for Dr. Cornwall. He did something most doctors do not do. He actually listened. Very appreciative to everyone at Holly Hills. Thank you.

Son was raped by another peer and staff did not report it in a timely manner. Director tried brushing it under the rug and also claim they called me but couldn’t get through which call records show no calls. After rape he continued to room with this minor and group therapy until I had to call police and get them involved. So left worse then he was and he’s 11. Please be aware of this place and take your child somewhere else. At least Brynn Marr staff watches them. Poor excuse of women running that place!

My stay there helped me get my life back on track. Staff is friendly and helpful .Especially Jody and Obi. Would recommend for mental health issues

I got sent here after a suicide attempt. It was one of the most terrible places I’ve ever been. The staff is there for a paycheck, that’s it. I went into a seizure while I was there during which two nurses hit me over and over. When I woke up dazed, confused, and in a lot of pain, they yelled at me and accused me of faking it. I had a panic attack to which they said I was being dramatic and needed to compose myself. After they had hit me...in a seizure. They also refused to give one of the patients her kidney medication after she had just had surgery. She stayed up in pain all night because everything was getting backed up with no meds to help her. I came into that hospital with depression and left with ptsd. Besides that you don’t get treatment, you meet with a psychiatrist like twice (who btw was very misinformed about like everything having to do with mental illness).Then diagnoses you with with everything they can and sends you home. I had a more in depth psychological test done after leaving, they thought the psychiatrist at the hospital was nuts because half the stuff he diagnosed me with didn’t fit at all. Do yourself a favor and don’t go here.

The billings department at this hospital is absolutely the most aggressive nasty group Ive ever had to deal with. They contact you within a few weeks of having your child home to start harassing you for payment even before insurance has had a chance to process your claim or even send you a statement. They then start threatening to turn you and your insurance over to collections if not paid in 30 days. Im not even sure what insurance company processes claims this quickly but I dont feel their collections department is ethical and what they are doing should be considered down right illegal.

Horrible horrible horrible....... There recommendations from the therapist and doctor dont even make sense. A child who is suicidal and you want to send him to a group home. And the group home says he doesnt need to be there because he is suicidal.....

My boyfriend went here not long ago and from what me and his family understand it was hell and I dont think this place should be open anymore at all i cannot believe these people let this madness continue his mother went to visit and he said they called it holly hell and you could here patients calling it that Im like his coping mechanism Im the one whos there when no one else is Im the one who help him through everything and they put me on almost that i couldnt come and see him after his mother called ahead of time and asked if I could and we were half way there and they told her I could go then she called when we drove for hours to tell then we were almost there and sho all was coming and they told her I was not aloud in a wrote my name down so I couldnt go in

I was in the west wing here for one week, because I was self harming and suicidal. DO NOT send your kids here, the staff are rude and horrible. I was self harming in the facility and they shamed me, they made fun of me, and treated me horribly. Send your kinds to a good thespsist, not this place.

My daughter has currently been there for a week. I drive 2 hours to go see her . She loves the food and said the st a ff is friendly. She says is like a school and jail in one. She said like a jail cause the monitor her alot and u cant just leave. She says they check her mouth at night to make sure she brushes her teeth and showered good. She tells me u get point on how much of your food u eat and u can ern money for the vending machines. I bring things to her everything I come and she does tell me she gets them. I understand why they are strict with what you send in and how long visitation is. They are there for a reason to get help. The nurse calls me with any questions and calls if they need to give her any type of meds. I hope she will get to come home this weekend. So far we have had a good experience.

The staff are rude, they dont listen to what you are saying, they assume they know what you are calling about, and provide you with an irrelevant response. A nurse called me and only gave me her name asking for my moms cell ( at first I didnt know where the call was from, so there was a little hesitation for me to give my moms phone number out to just any stranger that called my phone) after I realized the call was coming from Holly Hill, I was looking up my moms number (because I do not have it memorized) and I tell the nurse that I need to pull over to look at my phone to give her the number, she hung up on me. I then called back and was routed to the receptionist who at first wasnt listening to what I was calling about but later she apologized. I told her I was only calling to give them my mom cell phone and nothing else she said without an ID number I cant give you anything. I told her I understand that and I am not calling to obtain information I am calling to provide information if you want it. She later apologized and said that she was unaware of where that patient was in what wing which I thought was odd, but its okay she was a little more polite than the other ones. Overall Im iffy on this place.

You will come out worse than when you went in. Please do not seek help from this place.

I would recommend this hospital to anyone going through a mental crisis.The Techs, Staff,Therapists,Doctors,Pharmacists,Nurses all the way to the cooks work together to ensure treatment. I left Holly Hills in a much better mental health than being admitted. I have learned many values that I wont ever take for granite. Disregard the bad reviews they were probably left because we cant keep our phones lol. Lastly, shout out to Doctor Childers, Ms.Jenika, Mr.Jonathan and Ms. Insun........

The treatment team was really helpful in finding follow up care for after the hospital stay

I was only there for 3 and half days and it made EVERYTHING so mucch worse. A girl tried fighting me after just being there for 3 hours bc the staff wasnt paying attention. Then all the kids in there kept bullying which is the reason i did what i did to get put in there. I dont advise it. Im literally tramatized from just 4 days of being there.

I would never recommend this hospital for anyones child! Our experience was traumatizing for the entire family! My signature forged on intake papers, also stated I had been notified of intake papers by phone , which I hadnt. Never spoke to Dr once during my daughters entire stay. Therapist was unprofessional and hard to reach by telephone, randomly returning calls. I feel as though my daughter was in prison and traumatized!!

I was a patient here twice last summer and the first time I didnt think it would be bad so I didnt know why my mom was crying that I was going in there. but once I got in the group itself and spent the whole day with them I realized she was crying bc she knew that soon after being put in there I would be the one crying wanting to go home. I hated it there even tho I made friends(even tho we arent suppose to) but I enjoyed talking to the staff, well some of the staff.. I just hated how they had the same psychiatric plan for everyone no matter what you were there for.. I wouldnt recommend this place but not everyone has the same experience but I was hospitalized twice here. the second time was within the following month after getting out the first time, my grandmother was in the adult hospital I dont think she liked it very much either. I HATE their showers more than anything the water basically trickles out of the shower head and its cold and that really sucked bc its my biggest coping skill and I needed it dealing with that place.. their whole psychiatric system had flaws that really need fixing in order to have an impact. I feel like we are there to relax more and learn how to feel better and to be kept safe but I was just tense, very anxious, very depressed so it wasnt a well rounded experience but I gave it 2 stars bc I enjoyed talking to the staff and I understand they are trying to help. I wish we had more time with our doctor, I wish we had our own scheduled times with the therapist to really talk about whats going on, like they should treat everybody separately like I understand that would take longer and that would require more staff and ya know all around more work but this hospital was built to try and save children from committing suicide and to help us learn how to deal with our mental illnesses and I dont think that should be dealt with lightly. and I hate group therapy and I think group therapy doesnt work especially not for everyone, we are kids we need someone to just pay attention to us and not us as a whole but treat us one individual at a time.

Yuh already know who it is. Its ya girl beefy G. This place gives me nightmares but I met some cool ass dudes in here and some hella messed up ones. I was there for a week, I probably saw the doctor like 3 times for 2 minutes. Bro came in the north smelling like a hollister store. The food was complete ass but I mean what do you expect, BUT THAT PUMPKIN PIE WAS SLAMMING! I had to give a star just for that. I almost witnessed a girl suffocate to death that was nice and she was voluntary she had the ability to leave but she had to stay like 3 day before she could be released. I witnessed 3 fights all of them were highly entertaining. AND YALL NEEDA GIVE MS MARGARITA A RAISE THAT WOMAN NEEDS IT. Well yall can imagine how it was. God bless America. Im out. (I forgot to mention I was fondled by a chick and no staff came to save me. I am now terrified when people come up behind me. Minus one star)

I wish I could give this place zero stars. I can’t fill my child’s meds they never did the prior authorization that was needed. My child came home with giant bruises on her arm. Absolutely horrible.

This is the absulute worst place to be there was a fight right outside my bedroom that let to a kid with a bloody nose and a dent in the wall. all the kids go around cursing and saying the n word

I sent my 5 year old there for treatment and she returned home with a broken elbow she was neglected they didn’t do nothing to help my child she was in pain for several hours once my child fell they didn’t call me till hours after it happen told me she was gonna get a xray done never happen it took for me to have her discharged so i can take her to the hospital thats when I found out her elbow was broken

I was there back in April i was only there for 6 days and it was hell i still cant get this place out of my head if you cried the nurses would put it on your form which would put you on more meds and more meds made you more loopy and you had to stay longer if you cried it was like prison i also had to lie and tell the doctor that i was ok just to leave this place did not Help only Jesus my church and my pastor helped me thank you God for helping me after i left that hospital

Staff smothered a patient with a pillow for having a panic attack. Terrifying. Got sexually assualted and the staff did nothing. Overall, a threatening, fearful enviornment. - Anonymous previous patient

This place was a Nightmare!! DO NOT GO!!

This place is a joke. Some kid tried to suffocate my son and a fight broke out, they never called me, my son almost broke his toe and they never called me. I was trying to call him from 6-8 pm to talk to him they finally answered at 8:15 and said all the kids were sleeping so I asked her how his day went, mind you she never asked me for my name his name or the ID# she said he had some issues but they worked it out. MY QUESTION IS HOW IN THE HELL DOES SHE KNOW WHO MY SON IS IF SHE NEVER ASKED ME FOR ANYTHING!!!!!

Accounting department is extremely rude. Even with payment plan they will send you to collections. Very unethical!

When I walked it I felt so unsafe and depressed I never wanted to stay I also started to have a panic attack. Its a terrible place and would never recommend it.

Its horrible, dont send ur child there...80% of staff is rude and unprofessional..its worse than jail..

I was there 2 times I did not stay there first neither 2nd but it is horrible

I went there twice for different reasons but, The food is great but do not be deceived that hospital does not help I went there went to daily groups and activities but at the end you have to pay $1,000 and the staff there is horrible so I recommended do not send you child/teen there

NEVER. GO. HERE. Its prison. The staff is terrible, they insult and scream at the children. The kids here are obnoxious (not to mention this place is in a ghetto, disgusting part of Raleigh - always avoid Southeast Raleigh), the food is disgusting, and theres nothing to do. Its PRISON.

It was awful

Terrifying, i would not take my kid there if they pay me

Very disgusted with this place and want my child out of here.

If you care about your child at all do not take them here. Illegal and unethical things beyond belief happening at this place. Should not even be open.

It is awful the staff is very rude and arent qualified for their job

Never. had one there

I understand that it is very difficult for parents to leave their children there. But from family experience I recommend the place, sometimes as a family we think about how to avoid suffering for children or adolescents, but it is necessary that they be cared for correctly and this place has it all. You stay there seven days and obviously they will see your behavior is part of the treatment or evaluation. Having family members with a mental disorder is desperate, but if the rules are followed, you will come out of there refreshed and very well. The doctors, specialists, nurses and professionals as staff are excellent. The more difficult the kids get the longer they will be there, but if they cooperate they will be out soon. Believe me, it is for the well-being of everyone in the family, parents, society, but especially the most affected person. Do not ignore the alert, aggression, crisis or suicide alerts are not in vain. Parents please act on time, it hurts but it is for everyones well-being. Holly Hill is a good place, the best thing that can happen to you. And also put in the hands of God whoever is going to be interned.