Awesome staff and super helpful! Were willing to see my 2 year old son even when I had my infant daughter with me. So grateful for their help after being turned away for multiple reasons at 3 other offices! Felt like we had their complete attention and they quickly helped my son.

Shae H. is a checkin registrar and has the patience of a toddler. When a person is not feeling well the last thing that they need/want is to be rushed and made to feel as if their visit is not important. She is extremely rude and should not be the first face you come in contact with. Is this the best WakeMed has to offer? Horrible customer service! Everything was a “huh” or “what”… Common sense tells my nine year old that in order to hear what a person is saying through a mask, you may need to open your window for a better understanding. I will sick with Duke.

Went to the doctor & thought the care was great until it wasn’t. I received a call several days later regarding lab test results. I had no idea they had run anything. Neither doctor said anything about running this lab at any point during the visit. Nor did they express any concerns about it. They wrote me a prescription for a diagnosis that I knew going in I had & that had nothing to do with the test they ran. When I requested a call back from the doctor for an explanation I was told it was “standard of care” since they weren’t sure what I had. There was no apology. However, during my visit they confirmed my self-diagnosis (it was pretty obvious) & wrote a prescription for it. So I’m not sure how they were able to confirm a diagnosis & write a prescription at the visit but turn around & say they weren’t sure what I had so they ran additional tests. The nurse delivering the lab results agreed it should have been discussed with me. I’m not a child. I now have a bill for labs I never consented to & did not need & could have told them would come back negative. I don’t understand how this is ethical & do not agree with this as a patient. I don’t believe this was an accidental slip of mind, I believe they had no plan to discuss it with me at all. I went to the Urgent Care

It feels odd to rate a hospital but I felt compelled to share how impressed I was with the level of service we received at this urgent care facility. Over the years Ive been to several other urgent cares in the area (Duke, Rex, and other WakeMeds) and all had the same lack luster experience and take a number type of feel.This facility was different. The receptionist was pleasant and welcoming, the nurses were attentive, and the doctor was informative and compassionate. My wife ended up receiving fluids, which I didnt even know was possible at an urgent care facility.Although no one looks forward to needing to visit an urgent care, Im comforted in knowing this facility exists.

My family member was seen at this horrible place for a simple sinus infection, and they proceed to attempt to educate her and lecture her on other health issues, which she has a specialist for and is completely under control. They then tried to accuse her of other things, and all she had was a simple sinus infection. They spoke to her horribly like she is irresponsible and does not know what she is doing. This is so unprofessional, and if the “professionals” at this facility are this uncaring, condescending, and unprofessional, maybe they should not be practicing medicine!

Avoid this location. Im not one to leave negative reviews as a rule, however, I took a friend here with an eye infection severe enough that she could not drive. We arrived 30 minutes before closing time. After receiving a prescription and being told that medication needed to be applied every two hours because the infection was so bad, THEY DID NOT CALL IN THE PRESCRIPTION BEFORE THEY CLOSED. This left the patient without medication for another 12 hours waiting (in pain) for them to open the next day.Of course we all want to leave work at the end of the day, but when dealing with the health of another human being, this lack of care is unacceptable. And she paid $200 for the privilege. I would go elsewhere.

WakeMed...its a big system. So, you would think they could do standard things required by big insurance companies that a majority of their patients might use. But you would be wrong. Apparently, the urgent care does not do ANY pre-authorizations for prescriptions if one is required. And their ONLY option is to go to a different part of the WakeMed system, WakeMed 360, schedule a whole new appointment (and payment!) and get the prescription all over again so that the pre-auth can go through them.

Had a sinusitis the doctor wouldnt give me a Zithromax which has been prescribed and worked very well for me in the past. All she cared about was giving me the covid vaccine. She said it was safe even for pregnant and nursing mothers. As a nursing mother I wouldnt dare put my baby at risk to take something that is not even FDA approved. Shame on her. Avoid this place at all cost. Its all about money not your overall health and safety.

I managed to fractured both elbows and take a small chip out of my wrist in a fall at work. My husband took me to WakeMed urgent care, and my experience was as good as it could have been despite the pain I was in. In particular, Christine Williams, a PA, was fantastic at not only assessing and explaining my injuries, but also in helping me get through the trauma that I was processing. The receptionist and nurses were also efficient and helpful, and they made the physically painful experience less painful overall.

This urgent care is new, clean, and has great staff. I really appreciate the service, big shout out to Dr. Rodgers THANK YOU!

Great place! Went in for chest pain, got an ekg, things turned out well! Especial thanks to the knowledgeable and courteous staff!

Came in to do lab testing and everyone except one of the nurses was very rude and short with me. Found out three days later when I looked at my test results that they didnt even run a test for the thing I came in for. Charged me $100 and didnt even test me for what I came in for. Avoid this place if possible.

This was my third visit to this ER for heart issues. Once again I received excellent care. Everyone was kind, efficient and professional. Special thanks to Dr.Malin and nurse Yasmine for taking such great care of me.

They cancelled an appointment for no reason. Why bother making appointments when you show up to find out they just felt like cancelling?

SAVE YOUR MONEY AND GO SOMEWHERE ELSE.I asked for blood work that I didn’t end up getting and the doctor had a VERY dismissive attitude. It was very clear to me that he had not read my chart before trying to fix the problem.When I asked about my blood pressure which was 169/111 (as a 24 year old woman very concerning) I was dismissed yet again and told to make an appointment upstairs with a primary care physician..Overall terrible experience. As a woman AND a person of color I was disappointed but not surprised by the care..or lack of care honestly. The receptionist and the nurse were lovely but the actual doctor made my experience a negative one. Absolutely no bedside manner.

When I asked Dr. Chris Rogers if he had reviewed my chart before giving his advice to be passed on to me, he would not answer me and told me that call was not going well & hung up on me. I called back and as I was speaking with his staff about contacting his superior, he called me back and again would not answer basic questions. He was very rude & hostile toward me. I thought doctors were supposed to answer our questions. Two thumbs down for Dr. Chris Rogers. I will be making a formal complaint.

I thought I had broken my toe and went here for medical attention. They took an x-ray and saw that yes I had in fact broken my toe and told me to stay off it for a while as if that was not the default option. I paid my nearly $200 and went home feeling empty and a fool. Several weeks passed and I was suddenly harrased by their collections dept because evidently the doctor forgot to bill me for the x-ray hed taken. Allow me to emphasize that he allegedly forgot to charge me for the only thing he actually did. I called the collections dept to dispute the claim and they told me to call the urgent care. I called the urgent care and they told me to call collections. Ultimately I ended up simply paying them after they threatened my credit score. I will not be using them again as theyve effectively crushed my faith in the competency and ethics of their employ.

A+ rating for both visits! Professional, kind, prompt and all over great service! Very impressed and thrilled to know they are close to my home!

Staff was very kind and understanding, and helped me a lot. I came in feeling terrible and they helped me immediately. Would highly recommend, and I appreciate everything theyre doing to keep safe during covid

Shea needs a serious attitude adjustment.

Ineffective medication no explanation for diagnosis no directions on how to effectively cure myself like dos and donts. Waste of money for the most part

Each staff member who helped me was great. They got me checked in quickly, sent off the necessary tests quickly, and contacted me later in the day with results. Dr. Donahue was especially kind and helpful. Thank you guys!

Terribly incorrect diagnosis. They ended up with wrong diagnosis twice because of which I had to take extra medications for a week! Then they completely ignored telling me the real problem which I found a week later after visiting a different doctor.

The service here was fantastic. Everyone from the receptionists the nurses and the doctor. The whole process took less than an hour from start to finish and my back is feeling significantly better. Thanks guys!

I called to say I was coming over. It was about 5 minutes before they closed, but I was bleeding out from a wound (which I later found out I cut my artery). I told them I couldnt stop the bleeding and that I was going to drive over because they were really close to me and I ask if they would see me. The apathetic receptionist said we are closing and would not take me. She said too bad and good luck as I told her I wasnt able to stop the bleeding. I will be reporting this facility to the state as that is a form of malpractice. Thankfully I could go to another place. I thought I was going to bleed to death.

Wow everyone is so welcoming. I was thirsty so i asked Jessica where was the water fountain she brought me a cold cup of water let me tell you it was good. So when I was ready to leave I asked for another cup and Stay A. said let me get it and it was good thank you all so much God bless you All.

Ive come here 3-4 times over the past few years, different doctors and nurses every time, but theyre always friendly, patient and efficient. I have occasionally been brought back immediately and then left in a room for a while, but Id rather sit in a room by myself anyway.Today the paperwork seemed a lot lighter, I was brought back quickly and hardly spent more than 5 minutes by myself between the nurse and doctor stopping in to take readings or run tests. The doctor and nurse were both friendly and helpful. Tests were done, diagnosis and prescription within 40 minutes of walking in the door.I avoid doctors in general, but this urgent care seems pretty good.

I would just like to say how wonderful my visit with Dr Leanne Avery was.She was amazing.I would hope that everyone could get to have her wonderful kindness and care poured over them.I would definitely recommend them to anyone.Thanks for taking such good care of me and my foot.☺, Scarlet

Oh my! I cannot say enough nice things about the office staff, especially Donna, and the entire medical staff, especially PA Will. I was not thrilled to be going, but they were so welcoming, efficient and kind! Im beyond grateful!! Was in and out in 25 minutes with just what I needed for a horrid cough. Amazing!

I went to WakeMed Urgent Care two days ago and found the office and medical staff to be extremely professional, kind, concerned, and helpful. Dr. Page did an exam, gave me a breathing treatment, and did a lung X-Ray, which my PCPs office didnt do. He put me on stronger medication than my PCP did, and mentioned that I could take Pedialyte since I seemed to be getting dehydrated. My PCP never mentioned that. Im finally starting to fee better and truly believe that if my PCPs office had provided me with the same medication and information that Dr. Page had done that I would have been feeling better a week ago. Excellent service and a great staff! I didnt get the name of the woman at the front office that I saw when I first came in, but she was terrific and kept coming back to check on me. Well done WakeMed Urgent Care!

Seen quickly, by a real doctor, and appreciated the follow-up via MyChart afterward. Definitely will return if needed!

I was sent away with severe chest pain and shortness of breath and have been seeing WakeMed physicians for the better part of five years and trusted them for their care.I only had my license and insurance with me because I literally rushed to the closest urgent care for help and informed her that my deductible had been met and only had coinsurance that was usually billed and asked to be billed for my small coinsurance since I was in pain and couldnt breathe.I asked if they were refusing to treat me and she said We wont see you unless we collect and sent me away.My aunt passed last year of a heart attack. Grateful I made it to another facility for care and appreciate (sarcasm) the callous consideration in an emergent situation from this receptionist.

Cant say enough nice things about the staff and care here. Ive had an unfortunate year of injuries and illness, but each time I come in theyve treated me well and with reasonable promptness. I never felt like I was being ignored, even when I went this week as they faced a huge flu rush. Special shout outs to nurse Debbie and PA Leanne.

I arrived shortly after opening on a weekday. Staff was great. Had a short wait. Doctor was very thorough. I had to have an xray of my foot. Very quick and thorough. I received a follow up phone call a couple of days later, too. In my experience since I began going to WakeMed physicians and facilities, I am very confident in their abilities and professionalism.

The staff was a pleasure to be around. My reason for being there was embarrassing, yet they all made me feel extremely comfortable about the situation. Good energy to be around. I also do not have insurance and was nervous about the prices. After getting my bill, I was relieved for how fair the price was. I will come back and recommend this place to many

Best care Ive ever had! I was in and out as fast as possible, and immediately taken back. The doctor was thorough, and calmed me down. And the nurse, Brent, was AMAZING! Its been about a week, but when he gave me my IV he did a phenomenal job of lightening up the moment and distracting me( Im pretty difficult with needles!) I hope they realize they have a true jem of an employee there with him. Absolutely the sweetest person Ive met in a while, and boy is he quick and painless with the needle!!

Ms. Alisha Holbert & the rest of the staff did an excellent job in caring for me while I was on vacation in Raleigh. Not necessarily where I wanted to be while on vacation, but everyone made me feel comfortable & assisted me in my time of need. Thanks to you all!

I recently visited this urgent care twice. I have never had such quality care where the whole staff actually seemed to listen and understand what I was saying. It wasnt about getting people in and out,they actually want to help you get better. I had the pleasure of being treated by Dr.Kubicki and I am very grateful that I found her. I strongly suggest this facility for your urgent care needs. The guy who gave me the iv was amazing to but I forgot his name:(. Starting to feel much better thanks to these lovely people!

Save yourself some trouble and go to UNC Rex Urgent Care down the street. I wasn’t greeted or asked my problem when I walked in, instead a rude front desk attendant said, “look there’s an hour wait. All these people, you see all these people, they’re ahead of you so you may want to leave.” Literally, even if this had been my last option, I would have left. I do not want people like that in charge of my medical care. I immediately left and drove .2 mile to UNC Rex Urgent care where I was promptly greeted, checked in, and seen. It’s actually making me consider a new GP outside of the Wake Med practice.Again, save yourself the trouble. Don’t go here. Go literally 1 minute down the street to UNC Rex Urgent Care.

I was in and out quickly due to the staff. They were very helpful and friendly towards me. Dr. Wibran was my physician that day and gave me some outpatient treatment and antibiotics for my injury. Nice and simple visit.

I have no complaints about the front desk staff here they were wonderful! However, the PA was extremely rude and nonsympathetic towards my pain. I felt like she didn’t even know what she was talking about.

What an amazingly friendly staff!I couldnt find a babysitter so I took my kids with me. The warm and welcoming environment, combined with the spotless facility, had me feeling very comfortable and confident they would help me feel better. (And they did!)Clean - Friendly - Efficient(Will definitely be our first choice next time we find ourselves in that situation)

I arrived to the Urgent Care at a good time.Alissa and Stephanie were at the front desk and both were nice. Stephanie helped me check-in. She gave me my papers to fill out while she was doing my chart work. I didnt even get to complete my paper work and I was taken back to my room by Laura the R.T.. She was asking questions as we were going to my room and she took my paperwork. She checked my wound. She did a great job. Next, Dr. Matthew Thomas Sproul came into my room. He checked my wound and explained everything and answered all of my questions. He offered to call in my prescription. He even checked the time of a particular pharmacy for me before writing the prescription. Next, Arlene, the Nurse came into my room and dressed my wound with the antibiotic. We even shared a few laughs. I just want to say, I had a great experience with the entire staff and they appeared to go over and beyond what I expected. Great job guys!!

I have been attending WakeMed facilities ever since I moved to North Carolina. I usually attend the North Pavilions campus, but had to come here because it was the closest to my school’s apartment. I came in not feeling well Monday night and had a pleasant experience. I returned a few days later, as advised, after my symptoms worsened. To my surprise, my experience today has not been as enjoyable. The staff was talking about me, unaware that I could hear them word for word. Ultimately, this place is hit or miss. If you want guaranteed quality service, choose another urgent care.

Doctor was great. 2 desk clerks checking people in were VERY strange and awkward. Again, doctor was great. The awkwardness of the front desk clerks has nothing to do with how friendly the Doctor was. If you can get past the 2 gate keepers, you’ll be fine. God speed.

Very clean attractive facility. Greeted promptly and courteously by receptionist and given clear instructions. Happened to come in when there was no one in the waiting room, and was seen very promptly. Saw Dr. Michael Klinkner. He was friendly, attentive and competent. Though my wife and I (who went in together, thinking we had the same problem) had similar symptoms, he was able to determine that she was almost well and needed no medication whereas I needed an antibiotic. In other words he took special care to examine each of us and prescribed appropriate care. Hope we dont have to go back, but if we need an urgent care facility, this is where we will go.

Last Nov (11-24-17) I walked in to this place very ill. From the time I walked in I was treated with the kind of respect I have longed for since moving from Boston in 2014. The first point of contact Stephanie, was just amazing.When I spoke to other members of your staff that I was disappointed with my primary care they urged me to become a client (like I was an important patient already). I did. I have no regrets2 weeks ago I found myself there again and first contact again, Stephanie. I have never had a bad experience and your staff (including Stephanie) are why I am now a patient of your physicians as well.I have had such bad experiences with staffs in North Carolina until I found Wake Med. However you train your staff, it works. Treat them special; they are. Stephanie, you are a rock star.

We love this hidden gem. I have never had to wait and the level of care is top notch. Thank you for your excellent care.

WakeMed on Blue Ridge is discriminatory. Stacey at the front desk racial profiles. Very rude. My daughter broke his wrist and she made sure she couldnt be seen even even though we had insurance. I would hate for something like this to happen to her. I tried to complain to the owner and manager with no response. Dont worry i will report to the state. Please beware when going to this clinic it may not be what you think it is. Very unprofessional especially Stacey

Ive never been to an Urgent care that would charge a level 4 visit for the little that they did for me. I was in the office less than 30min...thats great but to be charged almost 300.00 for the service I got is ridiculous and insurance fraud!!In response to the comment below, I will contact financial services but also want to say that I called the office as well today and asked to speak to someone about this. After being told I would be helped I was told that they needed to call me back because they were busy with patients..Ive yet to get a return call. Ive worked in the medical field for 15 years now and have never treated a patient this way.I would have brought up the cost of appointment at that time but clearly I was very sick and was not thinking straight.

I went to this office twice. Once for my youngest son, knee issues on Sunday. Great doctor and staff. I was in and out very quick. No problems. Then, I went again this past Sunday, with my other son. They need a sign-in sheet because they put someone in front of my sick son. Never apologized when I complained just basically told me to sit down and wait. Because of that I had to leave my son there while I picked up my other son. They made my sick son (with a fever of 104) leave the office when he was done in the rain until my return as the office closed at 8pm even though other people were still in the office after him. Then, we called to get a doctors note. Nurse dont know what she is talking about. Said he didnt have strep throat because the test results came up negative. Even though the Doctor said he had Strep Throat and that the test for Strep Throat are not always 100% accurate. I was happy after the first visit but I will not return if I can help it.

Jessica went above and beyond to help check me in. She helped me find my insurance information and was extremely professional. The entire experience was quick and I would recommend to others

Took my daughter there tonight with croup - Dr. Maniktala was wonderful! So good with kids and really seemed to care. Also helped me feel better - she could tell I was upset with my daughters condition and was very caring/reassuring. Staff was overall friendly and helpful.

I came here on a Saturday afternoon and I got here just in time for the wait to not be too bad. I was actually still filling out paperwork when they called me in! Everyone I encountered was kind, efficient, and helpful. Especially the doctor I saw. I would gladly come back here for treatment.

What a fantastic place. Had to get a few stitches and they did a a great job. PA Evan went above and beyond as well. This will be my new place in Raleigh to go when I damage myself!! Thanks guys.

Staff was nice, the wait was a little long however do not come here for any injuries. During the examination I knew immediately that the doctor had no idea what she was talking about (Ive been in sports and had plenty of injuries for years) and felt a little disrespected because I was treated like a child. I have never experienced this with any other health care facility and have never before left one feeling like I wasted my time like I did with my visit here yesterday.

Brought my daughter in last night because she cut her foot on a metal plate while she was playing barefoot in the yard. The MD was about to start stitching it up without cleaning it. When I asked if he was going to clean it first he said, ah, looks pretty clean to me. Did not want to give her a booster even though it had been 6+ years since her last one. Medical staff was abrasive when asking questions about the need for a tetanus shot. MD sent in another person to tell me why she didnt need a shot and when I asked follow up questions. She snapped, Im a x ray tech. I dont know anything about immunizations! Will DEFINITELY not go back here.

WakeMed Urgent Care is such a scam. I already paid $150 AFTER insurance at the office for a simple Drs note for work, now I have a letter in the mail saying I owe ANOTHER $161 after insurance and a prompt payment incentive. This is such a scam, dont even waste your time, let alone your money, at this place.

The wait time was not bad and the staff was friendly. Ms. Kubicki was great and very helpful. She really took the time to assess my situation and make sure I understood everything. She answered any questions I had and felt relived after I left the office.

I was having numbness and pain in my finger for a couple of days after a minor injury. I arrived at the Urgent Care office an hour before closing Sunday night. I got waited on quickly. Everyone was very friendly! After some X-rays Dr. Klinkner said I had popped a tendon. He told me exactly how to deal with it, what to take, and gave me exercises to re-strengthen the finger. I was very pleased with the service. I will go back again when I need urgent care.

Very unpleasant experience. Doctor was disinterested in my symptoms and was just rushing to be done and move to the next patient. Her conclusion was “Tylenol will help”. I’d recommend going somewhere else with better quality care.

9am appointment, even showed up 15mins early, here it is 9:20 and still waiting. What is the purpose of an appointment? Really need to work on your wait times. I work night shift and was not expecting to still be waiting lord knows how much longer. Should have gone to Rex urgent care...Finally was brought back at 9:26, very disappointing

Came here less than an hour before closing on a Sunday night. Everyone was super friendly, pretty efficient. I felt bad feeling like I was holding them up but everyone was so nice!

Reception is super rude. Which is clearly a trend in the other comments. Hey business owner, learn how to run a business by letting go of the staff that brings your business down

We had great care. Unfortunately my husband and I went to this ER during a terrible time, but the staff and doctor was very kind. The waits were long, but thats kind of what you should expect at an emergency room.

Very impressed with this urgent care and Dr. Thomas High. My son was having flu-like symptoms on the evening before the 4th of July. The staff checked him in efficiently, and he waited only about 15 minutes. The doctor was very knowledgable about the possible causes and gave thorough information about the safest way to treat his condition. After my son came home, the doctor called to check on him and to remind him to get the Rx filled right away and to take further action if symptoms persist. The experience here could not have been better.

We had an RN named Brent and he was incredible! I was so miserable and in so much pain and he made me and my roommate laugh so much I felt instantly better. Definitely an amazing experience.

Dont waste your time. This is the second time Ive went here for treatment took what they gave me and ended up in the hospital. They could care less about you they just want your money. If you can, got to UNC REX theyll take care of you. After one night at rex they did what wake med couldnt do in 2 weeks. I wish I could be terrible at my job and still get paid.

Its an urgent care, so theres a wait. But the staff are super nice! I was treated respectfully. They have free wi-fi. I brought my computer and finished some work while I waited. Not bad!

Very courteous reception, minimal wait in the room, professional and compassionate PA... The problem came with the prescriptions and actually getting them! First, the prescriptions were called to a pharmacy location that was CLOSED. We called another location of the pharmacy but they couldnt access the scripts since the other location was closed before they were in the system. We called BACK to WakeMed for them to call the scripts in...waited at pharmacy, 10-15 minutes later called WakeMed AGAIN... She apologized for delay, said she would call them immediately. When scripts were ready we went to the counter and only TWO of the FOUR were there and the pharmacy said that was all that was called in. Called WakeMed AGAIN and was told all the physicians/PAs were busy and theyd call it as soon as one was available. ANOTHER 15 minutes later and still no call to the pharmacy and now theyre 20 minutes from closing. Called again to WakeMed to see if there was a HUMAN who could simply call in the REMAINING prescriptions, got same explanations about them getting busy, bla bla bla. NO APOLOGY for them botching what should have been a quick and simple phone call. Like, good thing my daughter feels miserable and we cant go home to get her in bed.

The Receptionist was super rude. I didn’t want to be there on Sunday anymore then she did but she took it out on me. Very snarky comments very unhelpful if you have a choice go anywhere else but here

My lower leg was bright red, swollen, and very painful. I had assumed it was just fluid build up from standing on my feet all day. But I went in when a friend freaked out over it. Im glad I did! The facility was clean and the desk people that day were very courteous and helpful. I saw Dr Venkat (sp?), and she was great. Very thorough. They sent me for an ultra sound and I returned, and was diagnosed with a big superficial blood clot that had become infected. I got a prescription, and Dr V instructed me to return two more times (no charge for follow ups, though the first visit was $275). Arlene the nurse was very kind. On a follow up I got Dr Thompson who also suffers from varicose veins .She was incredibly helpful with tips and advice. Both doctors answered all my questions (and I had a lot of them). In one of the visits the desk people were brusque. Otherwise, everybody was kind, concerned, and VERY helpful. I would recommend this urgent care over any other.

Support staff are very nice and helpful, but the medical staff are rude and hostile towards patients. Also VERY slow. They check you in quickly and get you in a room and then make you wait forever.

Ive never had to wait longer at an urgent care In my life. It took so long, I had to call my work to tell them I wouldnt be in today and give them some sprt of heads up as my shoft started in a couppe hours and of course the doctor comes in at that time but instead of waiting 30 seconds he leaves and skips over me leaving me waiting even longer. I understand places like this get busy, but no one is in the waiting room.

EXCELLENT CARE - Front Desk, Medical Staff (PA Assistant & PA-C - Alisha Vereen Holbert) - got the right antibiotic & my ear flushed out!!

VERY DISAPPOINTED IN LACK OF PROFESSIONALISMFacility hours state they close at 3:00pm. Closing time actually means the time the staff leaves and heads home for the night. Plan to get sick well ahead of time.My daughter fears she might be showing signs of the flu, which in our family can be life threatening. She did the responsible thing and went to Accent Urgent Care. They turned her away and refused treatment because she arrived 35 mins PRIOR to closing. The facility closes at 3pm, not 2:25. (Yes, my daughter is well insured by our insurance as well as her employers).My father-in-law is living with us while he rehabs from his Quad ByPass and Valve replacement. He cannot be exposed to anyone with the flu. I suffer from Congestive Heart Failure, Uncontrolled AFib, and an Autoimmune disorder. I cant be exposed to someone whos recently had a flu shot much less actually has the flu.Having spent many years in the health field, Closing hours should mean the time you lock the door and no longer accept new patients.

The wait was incredibly long, and it wasnt due to the ammount of patients. I was in the lobby since 12:45, got into a RN station at 2:30

Had the flu. Fast, friendly, professional. Had a really good experience here.

Had to wait almost 45 mins for a tb test return 48 hours later to get tb testing read at the time the nurse wrote on my card only for me to have to wait because the time they gave me was incorrect I will never come back here

When i got my first day of injury Dr. Dont stitches and told me to come back after 3 days for stitches. 24 hrs of open skin you cant stitch it anymore. Dr. Should know better when a skin flap open . I waited 2 hrs for the first visit and 3 hours for my 3rd visit And they put me in the room for another 30 to 45 mins. I thought it was an urgent Care it was really frustrated for the whole Time of my treatment.They doesnt do the right thing i suffer for contusions and inflammation, infection, pain and suffering for 2 weeks cant able to sleep well for my pains, cant able to work and do anything in my left hands. I keep coming back over and over again but it seems like my injury havent been fix or heal, its getting worst. And Nurse blame me for not letting them touch my injury, i swear i dont said that words. Im only a patient they are the care providers they knows the medical field and should do what is right for the patient. I have a serious cut and infection is not even funny. It was a nightmare for me until now. Also front desk employees are not friendly.

The physician and office staff are very friendly, the wait time was minimal, and they were able to adequately address my needs. What I have a problem with is the billing practice! I paid a $35 copay up front, and my exam required an X-Ray. About a month after the visit, I got a bill for $35 from WakeMed Specialty Physicians, whom owns the practice. I called my insurance company and was informed that WakeMed billed me separtely for a radiology reader co-pay for the xray, and that it was technically legal for them to do so, even though it was the same onsite physician that looked at the xray! Im in the process of challenging this bill, so beware of the shady billing practice of WakeMed. They will stick you on the back end! Update: the folks at WakeMed fixed the bill and canceled the additional $35. that being said, I wonder how many folks just pay the bill with out asking questions. I know that the hospital had issues with false billing statements/practices and thee was a lawsuit that they settled regarding such practices. Lets hope thats all in the past!

Been going here for years never have walked out unsatisfied hands down the best.

The staff here have a complete disregard for patient care. As a Wake Med employee,I am ashamed that my sick child had to endure such treatment.

Staff was good...about 35 minute waiting time.I saw dr. terlonge...i had bad poison ivy -allergic reaction and started getting worse when i was at work. i started getting blisters all over my body and thats when i decided to go to urgent care. i told him that he need to me give me something that would stop spreading it -like prednisone. but he gave me antibiotic instead. he didnt suggest any strong antihistamine or anything for the itch either. i took the antibiotic that night and next day twice.. it got worse by next day night. some of the blisters got so big and got plenty new. i went to my primary next day and the doctor there gave me prednisone and antihistamine and thats when it stopped getting worse. I think the reason why people goes to urgent care is to stop the condition getting worse. i could have waited until next day morning to get antibiotic from my primary doctor. i ended up taking 6 days steroid and 14 days antibiotic just because i took too long to start steroid and the condition got worse in 2 days without it.dr terlonge decided to treat the infection and not worry about it spreading i guess.overall, my visit didnt serve the purpose of going to the urgent care.

At first I was having a great experience. They stayed late to care for my wounds and very friendly staff. Then the follow-up appointment came. They charged me a co-pay to write a perscription and their reasoning was because a doctor evaluated me, which they had to do anyway to remove my stitches. They told me on my initial appointment when my stiches were put in that on the follow-up i wouldnt have to pay anything additional for my stiches to be removed. However because there was a little infection she noticed, i was charged a co-pay for the dr to write a perscription. Thats not appropriate in my opinion and seemed like a cheap way to get more money.

They have always been really wonderful and helpful to me.

Very nice and compassionate. Will go back!

Thank you for your kind, and fast service!

The wait is rather long. The billing is really confusing.

Very courteous and very fast!

Went there because Id been feeling faint and had a heart rate between 110-130 for hours and was told Id been having a panic attack and that all my physicals were normal (which I was not and Im pretty sure tachycardia isnt normal) and I had to talk the doctor into running more tests because this had been happening regularly for MONTHS and got sent home without so much as a painkiller for the associated chest pains

Rude receptionist

Very bad experience