I ordered a new cpap machine from them to find out they charged me 3x retail. They also charged me separately for the hose and filters that are actually sold included in the machine pkg retail everywhere else. They only charge the lower actual retail price after I have made my deductible. Then less then a year later, I find out the machine I was sold is being recalled. I call to see what they are going to do as they are the ones that sold me the machine and deal with warranty issues. Nothing! That’s what they’re doing, nothing! They told me I have to just register it on the manufacture web page. So I have a machine that I have to use and the manufacturer has said to discontinue use. They didn’t offer me any help with a machine to use in the meantime. I could be possibly inhaling particles from the foam falling apart in my recalled machine and they don’t care. I will never do business with them again. I only used them because I have Providence insurance.

I would give zero stars if I could. I received the medical equipment I ordered with no problem, but never received the statement. Apparently the Providence Home Medical Equipment Billing department does not communicate with the Providence Home Medical Equipment Supply department or vice versa. After I received a letter from a 3rd party collection agency, I was told it was MY responsibility to call and update my contact information with the billing dept even though the Providence Home Medical ordering dept had already verified my mailing address to receive the equipment I ordered. As far as Im concerned ANY companies or departments using the Providence name should keep the same contact information for their customers.

I have always gotten friendly service, received my Cpap products timely with no problems. Today’s appointment with Chris was great. He was very informative regarding the equipment, and how our esophagus works while sleeping in different position.Great experience

No stars! We received a CPAP machine over a year ago. Didnt work for us. We asked to return it and were told we had to pay the monthly fee for 10 months and then we would own it. This company is still billing us and our insurance company 6 months later. We are now going to the attorney general. SCAM!

I was charged again months after returning equipment. Very unhelpful customer service when I called to get information.

Parents paid for a chair in Dec. Its March and now they say it is discontinued. But took their money. Now trying to substitute a lesser chair made of pleather instead. Go some where else. This is the reason they only have 3 stars

They “lost” over $1000 of my money and we’re rude and nearly refused to do any research. I pride myself on remaining calm when dealing with customer service as I find you get better results. I submitted my bank statement information and answered all questions when asked. When they did find the money they responded by saying. “Good news, we found your money.“ I broke my usually calm attitude and said “no, I found my money and helped you to get it to the correct spot!” They said “well, let’s just say we both found it”. Also, is there no way to pay online in 2020?

I was contacted by Providence for CPAP supplies on the phone. It was a quick easy conversation, they did not know how much I would be charged. After the supplies came the bill was $496 thinking this was excessive I found all of the same for $97 on Amazon. Lesson shop around.

I have to say that this company is better than 5 stars. I called today, one day after Thanksgiving inquiring as to whether I could get a one day delivery for portable oxygen tanks, and the customer service rep I worked with was kind, considerate, and went out of her way to make sure I could get the much needed supplies. And they were delivered the same day!!!! I dont know who she was, but this lady was amazing! I thought it was going to be as late as Monday to receive the oxygen, but she made it happen even tho there were issues with my account. Hope you can find out who she was as she deserves a well deserved thank you!

Ive been dealing with Providence Home Medical Equipment for 3 years now. They are always professional and helpful on the phone and deliveries always arrive before their estimate. Im very grateful for all that the Providence system has done to make our lives easier and 200 free pull-ups a month has been a big part of that.

Highly discourteous and impatient staff person answered. When I called to setup my new care .A first for a Providence provider . Ive much experience w Providence care. Physicians, med staff and all.Its always been exceptional .Disappointed!.1:30 9/25