A complete joke of a hospital and staff! I went there on September 6 hardly being able to walk. Felt like nobody was listening to what was going on with me and that I knew something was wrong. Went back on September 7 with an extreme headache, nausea and dizziness and by this time I knew something was really wrong. Again nobody was listening to me and my paperwork says patient came back with a headache. This is more than a headache! I knew that! I know my body! Who would go pay for an emergency room for an average headache? On September 8 I had my daughter run me up to Mayo Hospital with 103.7 fever feeling like I was dying. Thank God I did because I was diagnosed fairly quickly with meningitis. The doctor told me so many times how lucky I was that I found my way to a hospital and that I was very sick! Not once but twice your hospital sent me home with meningitis! I was admitted quickly to Mayo hospital and will never go to another hospital again other than mayo. Several days later in the hospital I tested positive for the west Nile virus so I had west Nile induced meningitis that you sent me home with! TWICE !!!!!!! Your staff needs to learn to listen to the patient as we know what we are feeling, we know our bodies and we know if something is seriously wrong! Your staff did not have the common decency to do that for me and made me feel like an idiot for feeling the way that I felt. I would never recommend anybody going to the hospital for any reason as this is not my first poor experience with myself or family but it is definitely my last! Run the other direction and drive a few minutes up the road to Mayo they were incredible

This is the former Paradise Valley Hospital. In addition there are a number of multistory medical and professional buildings on the campus and on both sides of Bell Road, both the north and south side. There are a total of 3 laboratories for blood testing, urine tests, drug testing for employment and for compliance with pain management programs, etc. It wasnt originally designed to handle a large number of patients, as evidenced by the amount of parking spaces that are occupied. Look for the number of the address on the exterior of building, find parking and then enter and youll find a physician/provider locator board just inside the motorized entrance doors. There are plenty of elevators and great wheelchair access. Pharmacies are located nearby and if your needing Emergency Room care, follow the EMERGENCY ROOM signs located on Bell Rd and park close as you can. Most people were not wearing a mask, however I was just in case. I hope this information was helpful. If the area is extra busy, pull into an area and rest for a moment, get your mind in gear and attempt to locate the office your looking for.

I just spent two weeks here post and after cervical surgery. The staff on all levels was consistently excellent. I was bed confined so required supervision for all body functions. The staff handled all this professionally and extremely pleasantly. My transfer to a rehab hospital went smoothly.

My nurses and the staff were fantastic in the outpatient surgery center. From start to finish I felt so cared for. Paula, Patty, Billy, Bianca, Maria and others (I wish I remembered everyones names) really put me at ease. Kudos to you wonderful people ❤️ You are all so appreciated.

I recently had my knee surgery here with Dr. Bert. So far during recovery everything seems to be going good. Dr Berts staff has answered all my questions and concerns. Not many doctors would of touched my knee but he did not flinch when I first met him. Would definitely recommend for anyone with severe knee damage.I woke up from surgery in a lot of pain. Livv was there and really did all she could to take care of me. She really did an amazing job and I was happy to have her there for my recoveryBefore surgery Lea Ann and Adrianna (I think was her name, she’s from Albania) took care of me and got me prepped for surgery. They were bubbly and fun and definitely helped me keep my mind off the surgery. It was very welcoming.I talked to Susan a few times on the phone. She answered a lot of my questions and concerns. Even made sure to keep my girlfriend in the loop with my prescriptions with several follow up calls. Definitely a behind the scenes hero. We sincerely appreciate her help

My husband had Spinal Fusion surgery on Oct 1st and stayed overnight. We had a great experience. Every single person we interacted with was super nice. The 4th floor orthopedic nurses were caring and compassionate. Big thanks to Emi and Suzy. You ladies are awesome and made this really hard time better. The dietary/cafeteria team was great too, really thoughtful. My husband was unhappy with his eggs and they sent up a goodie box to make up for it. I left the hospital at 8pm and Josh from security walked me to my car to make sure I left safely. This is not some super fancy hospital but the people make all the difference.

Caring, competent medical staff. Nurse Tom and Nurse Keith in the ER were knowledgeable, friendly and comforting. On the ward the nurses were excellent, each one introducing themselves and explaining any tests that needed to be performed. Safety and comfort were their number one concern Nurse Jazmine, Nurse Fyllys were outstanding. Dr. Dave was excellent as well. The hospital went out of their way to assist with payment options, as I did not have insurance.

If youre having a procedure done or youre you have a family member at the end of life or an accident involving a child both parents should have the right to be there these hospitals act like theyre doing us a favor when we need to remember we are the ones paying them through our insurance and our copays. So if youre going in for a surgery call around other hospitals are allowing more support people this one is ridiculous. We need to stand up and say no more ridiculous actions. If we stop supplying them with our medical needs then maybe they will start listening.

The worse experience ever. I wouldnt never come back to this hospital. I have a dislocated shoulder came in to the ER at 4:40am they took in to a room around 5:20am and they just left me there after a while one of the nurses came to gave me something for pain after that he left i keep asking what time the doctor would come to see me so they can fix my shoulder and he just keep saying the doctor is very busy so i had to wait until 9:30am for the doctor to come to check my shoulder after that I had to wait until 10am so they could fix my shoulder . I was very disappointed!!!

My mom, 87, took my dad, 85, to the Emergency room on 7/27/21 early in am. They did some blood work and imagery, said hed be admitted at 8am. I went in to visit him at 7pm, but still in Emergency room...My mother said they were waiting for someone to prep the room still. So this morning I called up the main hospital and asked for his room number, they said to contact the Emergency dept! I called them, and still no room. My mom, disgusted left this fine/caring establishment. Wow, redefined my beliefs on our medical heroes. Ya, avoid.

Thank you so much Abrazo ED for the amazing care for my son. From the time we arrived we were brought back quickly by Danette who was very kind to him. Dr. Kang came in promptly to examine him as well as to give us results. He was very thorough and professional. Amy our nurse was extremely caring and made him feel very comfortable with everything she did. Xray came in to do his chest X-ray with lightening speed. The visit was quick and efficient with us leaving with the results and medications needed to get him on the road to feeling better. Thank you so much! I appreciated not having to spend hours waiting to be seen and getting results while he was feeling so miserable. Thank you to everyone who was involved in his care!

What a very caring and concerned staff, especially the nurses. Nurse Adriana, one of the pre-op prep nurses, is FANTABULOUS!!!

Out patient area is clean and all the employees are very friendly. My mums surgery went well and Dr.Arnold is amazing! If you are having OP surgery you’re in good hands.The nurses upstairs are a bit slow. If I wasn’t there my mum would have probably fallen plenty of times. Slow to respond to you when you need them.Regardless. Thank you to everyone for making this experience very pleasant!

My husband is in this hospital and I am terrified to leave him at night. He got sick while we were in Phoenix on holiday and going to the Abrazo emergency room was a really bad decision. There are excellent nurses but the majority of nurses that I have interacted with are either incompetent or uncaring. Same with the doctors. It’s hit or miss. I am desperately trying to transfer him back to our home city (New York)

The lady working the front checking people in tonight, pink shirt, dreads, was a total rude person to every single person checking in or asking questions. She gave nothing but attitude and when asked what her name was she said she didn’t have to tell me and threw a fit when I asked for a manager and told me to leave. All while the rest of the about 10 patients waiting even stood up and agreed she was so rude. I will definitely be making a more formal complaint to the HR department as well because the Er manager did not make it seem like it was a big deal either. I am so disgusted and will never ever return to this campus. Go far away, as long as they keep rude employees employed you’ll never get the true compassionate care you should receive as a patient. It disgusts me that sick patients deserve to be disrespected by an entitled angry health care worker. If it weren’t for HIPAA I would’ve recorded the behavior. I know there are cameras in there and I hope someone higher above replays her uncalled and irresponsible actions.

My girlfriend got a phone call from your establishment abrazo as is John Doe and when we got there come to find out that he wasnt even there and on top of that they wouldnt even give any information I have somebody come out and talk to my girlfriend about if he was there or not so she winds up calling her father on the phone and he answered and hes been home all along big mystery here dont bring any of your loved ones to this facility youre better off getting better treatment out of at a veterinarian hospital

Ill be nice because its covid time still. Mayo Clinic mañana!!! So I spent over 9 hours in shoulder pain + at Scottsdale Abrazo Hospital today and all I got was two IVs and some Tylenol (that I had to beg for as I slept in a hallway with screaming people, beeping machines, lots of bright lights and women yelling everywhere, with a mask on of course 😇). I highly recommend that we get our healthcare systems in order; broken is the many government entities at the moment. What has been the only constant in 80 years of congress? 🇺🇸. God help our frontliners, Congress and the administrations dont ask our education system.

Can’t relate to bad reviews here. Had surgery on 6/9/21 and everything was absolutely great from check in to overnight stay. Staff was attentive and caring. Would not hesitate to return if future surgery needed.

CAUTION! Dont go there if you actually have something wrong with you. Tele nursing staff is horrible, didnt do neuro assessments on a stroke pt, the night RN didnt come to check on my mom the entire shift, communication regarding care is non existent by nursing staff, will not update pt on anything, did not educate regarding diagnosis. The night cna EJ was wonderful and friendly. Day ER nurse Lauren was very informative and kind. 1 Dr. whom I dont remember his name finally called and updated us, answered all questions. Everyone else was a nightmare to work with.

Beware of hospitalist Jacqueline E. Corcoran, MD. I was on the ortho floor for approximately 6 hours after surgery this past November. During that time I met the Physical Therapist, Nurse and CNA. I did NOT meet Jacqueline E. Corcoran. Yet Corcoran had the audacity to send me a $721 bill. For what? What exactly did she do that did not involve meeting a patient supposedly in her care? I work in healthcare and all of our hospitalists actually meet and speak to the patient about their care prior to sending them a bill. Dr. Corcoran has a racket going on.

Was in there three weeks then they transferred me to a horrible skilled nursing facility. Three days later when a doctor finally saw me he sent me right back to Abrazo. Three weeks later they transferred me to a hospital that was out of network with insurance without telling me. This is just part of the horrible experience.

Avoid this place at all costs. Go straight to Mayo Clinic if you want good care! This place will discriminate against you if you’re not vaccinated. My dad just passed away here & the drs didn’t even offer any condolences. Instead they urged us to disconnect him & told us to “get vaxxed in his memory.” Then it took them a week to sign his death certificate. To this day we don’t know what the infection he contracted was, probably hospital-contracted. They couldn’t even get an accurate time of death Bc the heart monitor was “acting up.” There were nurses joking about covid on the elevator. Respiratory therapist rushing nurses to disconnect my dad. A nurse telling me I could still get covid if I went in his room, while she wasn’t wearing HER mask correctly and coughing in the ICU. They told us my dad was stable till 2 days before his passing then the Dr. said every single nurse made a mistake. Wow pretty grave mistake. Nurses saying “covid was kicking his butt” or that we were calling too often. These Drs are far from human and just look at you as a statistic. Heartless staff.

I would give their orthopedic surgery process 10 stars if I could. During the entire knee replacement process the staff was friendly, knowledgeable, and easily answered my questions. Their sanitizing program builds confidence and I was very comfortable. Once moved to the post surgery floor the nurses were great (thanks Harry and Jennifer!) and care top notch. PT was done professionally and post op instructions clear. Thanks for getting me home with clear, concise instructions that I can easily follow. You Are An Outstanding Medical Team!

Do not take or let another hospital send your love ones to this hospital !! You will never see them again and get no answers about what is going on with them!! Worst experience of our lives!!

If I could give this ER a negative number I came in by ems with terrible flu symptoms I was scared to death. When I got there they were having what I think was a goodbye party for one of the nurses who must have been changing hospitals because she said they didnt have a trauma, stroke or heart unit. . The nurse walked into my room and asked me where I came from? Did I come from? It got worse from there. I got out as soon as I could. Major malpractice waiting to happen.

I have a seventeen year history with this hospital and I try my best to avoid being treated here. I have a chronic condition that has required me to see a variety of different specialists over the years. When looking for a new surgeon the very first thing I inquire about is their affiliation with Abrazo and whether or not they have operating room privileges. I refuse to be treated by any doctor that does.

I just got hung up on by a nurse because I asked if I could talk to the Doctor or at least someone who understands the condition of my brother. She told me that she couldn’t give me any information even though my brother told the staff (which I can prove) to make me privy to all information concerning his medical condition.When I tried to explain to her that I had his permission she wouldn’t even listen to me, she just hung up.So now I am sitting here on Easter evening with no idea whatsoever if my brother will live or die. It is the most awe full feeling.The staff has no compassion whatsoever for family members of sick people.With the exception of Joseph, the security guard at the front desk, he was awesome, but unfortunately he no authority to help me.

WORST HSP EVER! I have been here for a week with gallstones, diabetes and pancreatic. I came in with diabetes number qt 790. In extreme pain. They dont give insulin correctly to get my numbers under control. I called at 7 am for my pain pills balling my eyes outand they got to me at 822 am.

So heres my experience with this place.I was scheduled for a hernia surgery on December 2nd. Ive had two prior surgeries here before. So in the pre-op waiting room with the nurses was great they were professional made me feel comfortable.The nurses called security to take my valuables before my operation so security comes takes my wallet my Bluetooth headset puts it in a bag makes note of everything in the bag and has me signed for it and takes it away and says shes putting it in a safe. Before I get wheeled back into the surgery room usually they sedate you a little bit where youre really sleepy and drowsy on the way to the operating room. That didnt happen this time The lady that willed me back there was bumping into the walls and crashing into things and was making me very nervous. So we get into the surgery room and see pushes me next to the surgery table and was fighting with the computers and wires and hoses and baking stuff around this made me extremely nervous I was not comfortable with this at all!!! Thank God they started to sedate me and I was out. Woke up in the recovery room with a nurse I dont remember much I was really drowsy security came in with my bag with my wallet and I signed for something and they put my stuff in my bag with my clothes and shoes and wilt me out to my wife that was waiting in the pickup area. When we got home I went to bed my wife went through my wallet and my bags to make sure everything was there The only thing was missing was my Bluetooth headset. So the next day someone from the hospital called to see how I was doing I let her know about the Bluetooth headphones and she said she would speak to security and find out what was going on. I never heard back from security or the nurse.so I went back to the hospital today on the 15th of December to talk to security to find out if they found my Bluetooth. I talked to the security lady at the front desk and told her the situation I believe she remembered me and remember the situation what happened with my Bluetooth headset but she acted like it was no big deal.I had to ask her to go look in the lost and found and see if anybody found my Bluetooth headphones.The security there took possession of my wallet Bluetooth headphones and they lost it and they acted like it was no big deal no phone call no nothing from them. I would have to sadly say dont trust the security there they dont seem to care about your property. The thousands and thousands of dollars my insurance paid that hospital to do surgery on me they couldnt even call me back or even offer to replace the headphones pretty sad.

It is the worst hospital in the world. Dirty, lack of care for patients simply terrible. I would not put my worst enemy in here.

Insurance issue03-10-2021 contacted about bill received gave insurance information and mailed insurance informationSpoke with my insurance representative Sandra at Southwest Service administratorsSandra called Abrazo Scottsdale billing and gave them all the necessary information on how to and where to submit claim03-21-2021Received another bill from Abrazo ScottsdaleSpoke with Ilene at Abrazo Scottsdale and informed her that bill needed to be submitted and DO NOT TRY to get pre authorization or it will not work04-05-2021Received another bill from Abrazo ScottsdaleAgain spoke with another rep from Abrazo Scottsdale and was told issue would be resolved04-21-2021Received another bill from Abrazo ScottsdaleThis time spoke with Gloria from Abrazo Scottsdale Customer ServiceInsurance information was given to Abrazo Scottsdale againRepeated that claim needed to be submitted and DO NOT TRY to get pre authorization or it will not workConference call with Selly (Southwest Service Administrators) and ILene (abrazo scottsdale)Abrazo Scottsdale was given payee ID number and bill needed to be submitted and DO NOT TRY to get pre authorization or it will not work06-08-2021Spoke with Jules Abrazo ScottsdaleI was informed that bill was sent to collection agencyI told her that Abrazo Heart Institute had no issues and why is there issues with this departmentJules was to speak to her supervisor regarding this issue and I never received a responseNow the collection agency is calling trying top collect on a claim that shouldve been covered by insurance06-08-2021Called Southwest Service Administrators and spoke with MistieSouthwest Service Administrators has never received has Never received a bill for this claimAbrazo Scottsdale has never submitted a bill

Dr. Kang listened to my daughter’s history and was professional and courteous. Visited us 3x to make sure she was comfortable and to discuss discharge, so I also can’t relate to bad reviews here.

Husband finally had a full hip replacement here, after 2 cancellations in the past year due to COVID issues/mandates(not his). The care he has received there was exceptional, all of the nursing & support personnel were caring, professional, thorough & just wonderful.Cant remember all but big thanks to Rachel, Maddie, PT Annie or Abby, pre-op Marian & Paula & reception desk (I never got your name). You helped us through stressful situation.

Currently under the care of this hospital and staff after a Lumbar fusion.This hospital is top notch and has well exceeded my expectations. Staff is professional and kind and my nurse Jen provides me with exceptional care in a professional and warm manner. I was not expecting this level of care.

Abrazo Scottsdale Campus ER. I was there a total of 4 hours. I still didnt feel good when i left. The poor nurse did not have any help so I did not get the care she so desperately wanted to give me. She was very apologetic for not being there to give me the medication that the doctor ordered for me.The doctor tried to help and he was also very apologetic.The doctor and nurse tried to help but were not able to give me the attention I needed so I left. After 4 hours I would rather be home in bed to deal with my issues than sit in the emergency room and not get treated.Again, its not the nurse or the doctor that i am disgusted with its them not having the help they so desperately needed.I would NOT recommend the ER at this hospital.

Watch not to be killed by medical mistake and cover up the only importantthing is how much can charge insurance .no one is in charge .there is no one to talk to i would rather go to any hospital than them I made complainto medical board but it look like a jangle without rule even you may receive wrong medication that can really kill you avoid this hospital by all means

I realize we have a pandemic in Arizona but health care by so called professionals should always be at its highest. My daughter is in your hospital and I expect high professional care by each and every staff member. Your food is terrible and your nurses are slow to respond.

Not a great experience at Abrazo Scottsdale Campus. Their accounting department has no idea what they are doing. I had surgery on May 15th. Made a deposit, and set up automatic payments. Three months later I get a letter saying I am going to collections. I called to make a payment of $256, and they double charged for 513. The individual who assisted me said I could get reimbursed in 30-45 days or pay until November, which is completely unacceptable. If you are responsible for over charging, you are responsible to getting money reimbursed in a quick manner, absolutely horrible service. Due to this egregious error, I asked to be removed from automatic payment, since it hadnt been working anyway, and I was double charged. The individual assured me that my debt card information was removed, and that I would need to call back. The next day, 9/09, I was charged again. With my household living off one income, I now have 20 dollars to my name since having to pay 650 dollars in 2 days. I called, and the individual who spoke to me said that I couldnt be helped, because I was already in collections. I asked to speak to a manager, and was on hold for 26 minutes. I hung up, called again, and another member shared that I was not in collections, and had been over charged. Now, I am waiting for confirmation that my information is truly removed from the system. Their portal does not offer an option to see what card they have on file, which is also sketchy. Overall, no one at the customer service or accounting department knows what they are doing. Dealing with surgery then all the multiple avenues one must take to deal with insurance, in network, out of network, bills for multiple vendors, and an added pandemic, this type of additional financial nightmare is unnecessary. I would not recommend this hospital to anyone.

I am writing for a friend who is a veteran and he was sick recently with the flu or something with a sore throat and diarrhea, coughing, runny nose, and exhaustion. He had no fever though. So I scheduled a Covid test at CVS for him but we had to wait 3 days for the results and on the night of day 2 he felt bad enough to have to go to Abrazo and they did a few Covid tests and they all came out negative. So they sent him home with a ZPACK of all things. I was unaware of this and found out just last night after he has taken all but one. First off, the ZPACK is extremely dangerous for anyone with even the slightest heart issue. It caused a very healthy close family friend that was in her 40s to have a massive heart attack and almost die. My veteran friend was recently in the VA Hospital with chest pains and also he was given 6 rounds of antibiotics last year because he had sepsis from a mishap after a colonoscopy at the VA and that mishap was because he was initially given a bad type of anesthesia that he had a reaction to which led to a catheter which then led to an infection and then Abrazo Hospital gave him the wrong antibiotic & it wasnt strong enough so after that he wasnt responding to the next 5 antibiotic prescriptions given by 3 different hospitals all back to back. Each time this Vietnam Veteran goes to the VA Hospital and Abrazo, he ends up worse. And each time he heals, they tell him its necessary to do another test which they end up getting wrong which puts him at yet another huge risk of dying. These hospitals are going to kill him if he keeps going along with their health checkups and tests. We are living in a time where it is not in our best interest to trust medical professionals because their final decisions are too often dependent on what the insurance companies will approve and what big pharma wants them to use. At the end of the day, as long as making money trumps the well being of our communities, we can count on not getting safe sound care at all facilities and hospitals and therefore we should always avoid those places as much as possible and dont say this is the result of we the people living beyond our means or the fault of immigrants because thats illogical programming and ignorance.

Most of the staff here were great. But nurse Mindi scares me. I told her no to what she claimed to be Zofran cause I wasn’t experiencing nausea whatsoever, I came in for bleeding and chest and shoulder pain, and she left it until the IV person was gone then she came in an injected me without my consent. After she left I started getting a warm and tingling feeling over me, I became dizzy, ears started ringing, and I wasn’t able to breathe, I started blacking out. I coded and no one came my oxygen was 74% my heart rate just started rapidly dropping from 50 down to 20 before jumping to 130 and becoming an arrhythmia it was all over the place I was very scared. I had an ECG that clearly showed I was experiencing PCVs which is a type of Arrhythmia and I called for help and no one came. My alarms we’re screaming and no one came, I called the nurses station twice and they said someone would come and no one did. Someone coded right after so I find it coincidental. I worry that it wasn’t zofran and that I was kept from help on purpose that Mindi never showed up on purpose and that she tried to kill me. A doctor came and told me I had a UTI and I told them about my ECG and he seemed concerned but never came back. Mindi came in with a medication it was yellow I’ve never had anything injected for a UTI and she was about to inject it into my IV but I told her I didn’t want it cause of what happened before and she’s like “that’s why I put lidocaine in this” why would you put a local anesthesia in something idk but anyway, she injected it into my bottom? Why would you give an injection that was supposed to be intravenous, intramuscularly? What I think nurse Mindi doesn’t expect is that I was a critical care tech so I’m very versed in vitals, medications, etc. and I suspect malpractice and I think an investigation is needed cause I literally coded and could’ve died and no one came to help me

Took my son in Tuesday night spent 4-5 hours of them running tests on my son . All came out negative. They couldn’t figure out what was wrong with him . They did another COVID test to make sure . It’s now Sunday and I still haven’t gotten results. He’s not allowed at school or daycare until we receive results . I called hospital lady who answered transferred me without saying anything . Super rude ! Got transferred to ER and they transferred me just by saying “give me a second “. Third person who answered was nice and got me finally transferred to right department. The fourth lady was super helpful . Called at 12:14pm .

Do not come here they will charge you 1300 for blood work

Outstanding Staff !!!!!I was admitted into Abrazo on Xmas Day due to serious covid .The staff was outstanding. !They treated myself and other patients like The President of the United States. Thats how much dedication they have. I was always treated with care and the upmost sympathy for my condition ..I would personally like to send my heartfelt gratitude to Dr Kunal, Alison Emily, Jackie Dr. Matthews ,Trina,RoseAshley, Lindsay, Jake, Kyle, Lenna, Jennifer C, Jasmine, Enoch, Madaline,Ginny,Le-AnneLindsay, Stephanie , Jamie, John, Gia, Lorena,and respiratory staff for Saving My Life!!You guys are heroes.

Is the worst my wife waited 6 hours and was not seen

My sister had surgery there she refused pain pills due to her past and they wrote down she took them on her chart still?! Right after surgery called for help because she needed to go to the bathroom I was on FaceTime with her the entire time over 20 minutes later someone finally comes it to help. They keep calling her a lier WORST staff in the entire world never ever take your family here or go your self. And we will be reporting this

I came because I was in such terrible pain, knowing I had finals the following day. Dr. Beckett was great as well as nurse Teca (by the way is SUCH a hard worker)- in this time of crisis people should be more appreciative of those who out their lives on the line for the people like us. Thanks Abrazo Staff for your hard work!

They literally do not know what they are doing. The wonderful lady at the ER front desk was actually trying to help- and she calmed me down quite a bit. But everyone else there either doesn’t know or doesn’t care what’s going on with their patient/my husband. He had emergency gallbladder surgery yesterday morning. His surgeon called me immediately after and told me my husband can come home that evening as long as he’s not in too much pain. He said everything went well and there were no complications. About an hour later a nurse calls and tells me she transporting my husband to a room and I should bring his overnight things— I asked her “is he in a lot of pain?” She said no, I said the surgeon told me he can come home if he’s ok with his pain. She said she didn’t know anything about that but she would “pass it on” I assumed to the nurses. A few hours later my husband asked me to bring his stuff. I was confused but assumed he was hurting a lot and just didn’t want to tell me. Him and I were both exhausted being up all night in the ER and him having surgery and all. Communication wasn’t at its best but I told him I’d bring his stuff later in the evening. When I arrived at around 7:00pm. I left his bags with the front desk people. They asked me what it was and I told them the basics. I waited to hear from my husband bcuz I wanted to see if he wanted me to get him food. His cell phone was dead. I called his room - he was upset. I asked him about his pain and he said he didn’t have any. I got upset at that point and called the nurses... this is a long story. Bottom line is the surgeon told me and my husband that he could go home if he was ok with his pain. The nurses say he has to stay for observation. No one can explain what changed. No one can contact the surgeon. No one can call me back. No one can plug in his phone for him or his bed that is unplugged and stuck in one position. They tell him he has to be on 3 iv antibiotics. That’s suddenly the reason he needs to stay—— The nurses didn’t tell me that at 7:30pm. Blah blah blah now it’s nearly 10:00 am the next day. Everyone told me the surgeon would be in go see my husband early this morning around 5 or 6 am I was assured. Still hasn’t showed up. They refuse to give me the surgeons contact information. No one can explain why the high antibiotics if there were no complications. No one can explain why he told me my husband could come home but somehow also ordered iV antibiotics. Or why he hasn’t come around yet or why no nurses called me at all last night or this morning even tho I spoke with charge nurse and floor supervisor. They seriously scare me and I can’t believe we the public tolerate this from our healthcare providers. I don’t even know if this made sense I’m so tired and emotionally spent. Sorry I wrote so much and still left out the details about them searching my husbands bags WITHOUT WARNING ME or asking my husband. That’s a pretty weird policy in my opinion. Blah blah blah .... I guess I get to call again since they told me 30 minutes ago they’d call me back if the phones worked. Oh yeah the phones are now “not working”. It’s insane.

My child was taken to the ER for severe stomach pain and they diagnosed her with a UTI after us being there for almost 5 hours and taking urine, blood, and a CT scan. None of it added up because she didn’t have any classic UTI symptoms and when our pediatrician finally got all the records from the hospital, it was discovered my child never had a UTI, but the CT scans showed other issues which I won’t disclose on here. Bottom line is the ER misdiagnosed my child, and when I questioned the nurse at the time she said it was a UTI, I said my daughter doesn’t have any of the classic UTI symptoms and her response was our job is to make sure surgery isn’t needed and to follow up with our pediatrician. Had the nurse not immediately dismissed my questions, and maybe went back to talk to the doctor or the radiologist, they would’ve discovered that the radiologist screwed up. I’ve called the hospital to get answers of how they diagnosed my child with a UTI when the reports show she never had one, and they are not calling me back. Shameful.

If I could give this place negative stars I would. Completely unprofessional and outright liars when it comes to billing. I went for a non life threatening issue however it was serious and could have become life threatening if untreated. I didn’t have health insurance at the time and no other options besides emergency department. So they ended up charging me almost $1200 to write a prescription for an antibiotic. Mind you 850 of that was the doctors fee for clicking the button to sign off on the prescription. I NEVER SAW A DOCTOR. Only a nurse. Never even went into a treatment room. $1200 for that is completely unreasonable and I was told at the time of service it would be 250.

I have to say the customer service here is absolutely amazing! My dad and I were very impressed. The girls at the front desk of the Emergency Room were very sweet and understanding. Dr. Jason Kang was professional and kind. He really listened to what my dad and I had to say.Thank you Abrazo and keep up the great hard work you do! 😷🥼⛑🩺🤍🩹

I am still receiving bills for my visit at Abrazos. Staff was good, but 3+ bills adding up to 28K, with insurance 3K! Are you kidding me! Never going back there.

Second hip replacement surgery this year 2020 at their outpatient center with Dr Chow. Staff is very attentive from the pre-op testing to the great care of all the surgical and nursing staff afterwards. Very clean, good food, responsive to my pain needs and hourly care. Anastasia was my post op nurse and gave excellent care to me and showed a genuine concern for my condition.Many precautions taken for sterile environment and COVID.Highly recommend this facility for any surgery procedures.

Completely uncaring

Friend of mine who went to the same Military high schoolBaumholder Germany His Parents and my parent were in the Military and station thereJust wrote to me said this.I like to share I work sometimes at this hospital.Here it is he said he had Hip SurgeryWow! I was just at Abrazo Scottsdale ER. Small world, huh? P.S. one of the best ER situations Ive experienced...very knowledgeable and compassionate staff!

I was admitted with covid and double pneumonia on 1/1 and stayed until 1/12. I was in ER for 2 days until i was moved to a room. The care I recieved there saved my life. While the whole system is overwhelmed there will be minor inconvienences. I wish to thank the entire staff that took care of me. I could tell at times they were just busy. But always patient and accommodating. I recieved remdesivir and antibiotics for lungs along with steroids. Please pass on to the entire staff that took care of me how grateful I am. Daniel Baptiste room 318 1/1/2021 to 1/12/2021.

They need to get their act together on insurance. I scheduled my appointment with enough time to get authorization per their scheduler. Apparently no one ever even tried to get the auth for my imaging before I showed up to check in and the guy has to get on the phone with them right there. Thanks for making me drive 30 minutes and get child care just to not actually let me get the scan.

My husband had hip replacement surgery at this hospital two weeks ago and the experience was amazing! We have been in many hospitals and can honestly say, it is the cleanest hospital we have ever been in! The nurses, the aids, physical therapy all were wonderful! Would not want to go anywhere else for a surgery like this! Excellent all the way around!

I hate going to hospital’s but I had to go to the ER, the people there were great, patient, and had a good sense of humor. I could never do your jobs but thank you for not only making me feel better but also doing it with a smile. God bless all of you. Give them all raises, better benefits, and whatever they ask for, they deserve it!!

After spending 24 hours at this hospital (for a total hip replacement) all I can say is that it was like staying in a resort full of helpful and friendly professionals determine to make your stay as enjoyable as possible. Every employee was amazing, the facility itself was fine, the room service meal delivery excellent. Of course, nobody wants to be hospitalized or have surgery, but since it was necessary, this was an actually enjoyable experience. Thank you to all of the employees.

My Dad had surgery here today. We were ALL treated with respect and dignity. We were kept informed the entire time. The nursing staff is also top notch, caring and helpful. I would highly recommend this facility.

My husband was scheduled for a knee replacement and after seeing the reviews on Paradise Valley Hospital I was very concerned. As an RN myself I am very skeptical at times at the care that may be given especially , I have to admit,to my family members.I want to share with you that we have had the best experience in Paradise Valley Hospital. The people in admissions were wonderful, the staff has been terrific, the nurses in surgery were wonderful and the system itself worked great. I do not know what people are complaining about it is not the hospital that we were exposed to today. Thank you Paradise Valley for a wonderful experience I would recommend your hospital in a minute.

I went to a Banner urgent care on 9/29 with a sinus infection and since I told them I was having tightness in my chest and shortness of breath, they demanded that I go to the nearest hospital by ambulance. I declined and drove myself to Abrazo Scottsdale because it was a few blocks away and thats where they recommended I go.I explained this to the people at the front desk and sat down in the waiting room. I could overhear the triage nurse swearing because that specific urgent care had sent them numerous patients that day for minor things. Its not the end of the world, but someone should remind the triage staff that patients nearby can hear them talking. I immediately felt guilty for even being there. To her credit, the nurse did apologize when I pointed this out.I was taken to a bed in the ED quickly and seen quickly. The nurses were all professional and courteous. The nursing student who was going to do my IV seemed nervous and was having trouble finding my vein so I asked that the RN take over. Again, no big deal. They did diagnostic tests and a chest x-ray to make sure my heart was ok (which we all suspected it was, but they needed to do their due diligence). Everything was done quickly and results were returned pretty fast.My only complaint, and this is something you people need to take seriously, is that the PA lied to me at the end of my visit. The urgent care refused to treat me because of my chest pain and sent me to the ER, so I was not able to get any prescriptions for my sinus infection, which had persisted for two weeks. I asked the PA if he would write me a prescription for a mild narcotic cough syrup to take before bed because of the cough, pain, and burning in my chest.He looked me in the eye and asked me rather abruptly, How long have you lived in Arizona? I replied 10 years. He then said Well I guess you should know that Governor Ducey changed the prescribing guidelines 2 years ago. Emergency departments are not allowed to send patients home with narcotics anymore. I was stunned and immediately felt judged. I am not a drug addict. Im a 35 year old male who doesnt smoke, drink, or abuse drugs. I contacted the state to ask if this was true and the person I spoke with was stunned a doctor would say that. They said they have measures in place to reduce narcotic prescribing, but that in no way whatsoever do they prohibit hospitals from doing it. In the age of information, your PA should know better than to lie to a patient. I asked for cheratussin, not heroin, but thats how he made me feel.I didnt go to medical school, so if he didnt feel comfortable using that avenue to treat me, fine. Say that. I can abide by that. Hes the expert. But dont lie. That undermines the trust Im supposed to have that these people have my best interest in mind and discourages me from wanting to seek care here again.

I was expecting to see alot of good reviews for this hospital as my experience actually exceeded my expectations. My mother had surgery here, they took us back at a reasonable time, the nurses were so nice and knew what they were doing, Dr. Sana made sure my mother was comfortable and the front office kept us informed throughout her surgery. Ive never been to a hospital where every part of the staff was involved and seemed like they cared. I would definitely go back. Not sure where all the negative reviews are coming from but I would recommend based on our experience. They were all great.

Horrible no communication transfered on phone to wrong bed and room went back worse then when she went first time

I had a deep wound in the front of my leg that refused to heal. After 4 months of throbbing pain and swollen leg area, I was finally sent to the Wound Care Center by Optumcare, my primary care group. I saw immediate results from treatment given by Dr. Stumpf and was released 2 months later after only 5 visits. The assistants were kind and friendly. I would recommend them to anyone being told it will just take a long time!

Never gave me the call remote for the nurse/tv. Took a while to find it. I tried 2 times calling nurse to let me use the restroom nothing. I had to open the door to get someone attention because I had to go to the bathroom so bad I was crying of pain and couldnt talk. Shouldnt have to call more than once or try to get someone walking down the highway to get someone attention.

Went in today because my baby fell and the lady at the front desk was so rude and when she asked is if we had been there before she got mad and there was no reason for her to be rude at us.

Anathesia gave me to much of something then used narcan twice to revive me. Never told my family what was going on. Would give me a phone for two days after the incident. Also forgot to give me a prescribe medicine for two days.

I’ll update as needed but staff was great except for nurse Mindi. Avoid her at all costs. I won’t give details unless needed. My mom is on night three with no answers. They did wrong tests and gave false results Would have taken her to Banner or University for their rapid response team If I had known they would work this slowly and inefficiently.

Terrible service. Do not come here. This is your warning.

Worst hospital ever do not go here.

This place called a wound clinic is so much more than that. Everyone is so friendly and welcoming. You can tell they enjoy being where they are. They are so educated on what they do that it gives you full trust that they will heal you and be there for you. It is a place full of miracles. Dr Majeed is a very determined, intelligent, wise, kind, warm man. You are very blessed to have him and we were very blessed we had him and his crew.We cannot say enough about everyone and how grateful we are and how life changing this experience has been .Terri was always so encouraging and always with a smile. We LOVE you guys all so much. Lori and Roy Smith

Absolutely horrible! If you cant be nice you shouldnt work with people. Offering me meds that are on my allergy list!!! Telling me to be quiet cause there are sick people here? Seriously??? I will be filing a complaint against your ER staff .

Was in hospital for knee replacement surgery on 11/22. The PT who was assigned to me did nothing to help with my recovery. My Dr. told me that that would have me up and walking around within a few hours after surgery, well that did not happen. I was there over 24 hrs and only walked to the bathroom and down the hallway before being discharged.Now i had to have another procedure to break up scar tissue that formed due to the lack of PT in the hospital and two weeks waiting to get an outside PT scheduled.Now i have a billing issue I am trying to get addressed I have reached out to admitting have been promised a call back, but have not received one as of yet. I will be speaking with my Dr advising him to consider taking his business elsewhere although the nurses were nice, I was not provided the initial care I needed to have a successful outcome from surgery.

Never going to this hospital again. The staff here has horrible bedside manner. One of your male nurses advised me to go home and drink a couple beers after I clearly stated I was pregnant. What kind of “medical professional” does that?

I was admitted to the ER one afternoon at 2 pm and by 4 pm I was in my hospital room. The medical and technical staff were professional, efficient, and caring. Even the food service called to see if I was hungry! This is the third time Ive been in this hospital with my medical condition and it seems to me that the doctors and nurses have been as sharp and consistent as ever.

Just went to the ER with my wife, and had absolutely the worst experience ever. Its the closest hospital to our home, and over the years, we have been there several times with generally good results. This time, however, it seemed the ER was understaffed and the folks who were there were inattentive. Granted, they had some challenging patients and its not their fault someone dropped the ball on staffing. Hopefully, Ill never have to use their ER again. I sure wouldnt recommend it.

I had a good experience here, they were all polite to me and my mom. I would recommend this hospital.

I had an emergency c section at this hospital 2 months ago. I was treated very kindly and I have nothing but positive things to say about the nurses in the maternity ward! I was extremely grateful for the nursery available while recovering from my c section. The nurses were very prompt and friendly when I needed anything. I will absolutely be having my future children at this hospital! The only negative thing I can say is that when I took a shower the water never got warm. I did however, love that I could control the temperature in my room, as well as how large the actual room was! I feel lucky to have had a fantastic group of nurses tending to me and my baby in the maternity ward. When I have my next child, this is where Im going!! I have highly recommended this hospital to other future moms!

My husband had a stroke and was taken here to this hospital because it was the closest to our house even though I asked a paramedic to take him to John c Lincoln because everyone that ever goes to this hospital well they dont have a good track record coming out alive but they did transfer him to one of their other abrazos the one on Central which is 19th avenue and Bethany Home which is a worse hospital than any hospital Ive ever dealt with not impressed with anythings got abrazos name on it

I should have listened to the reviews. This ER is terrible. I am currently here and I rather leave and go to another hospital at this point. Ive been completely ignored for hours.Edit: I was admitted after I wrote this and I would like to note that the nurses and doctor that treated me during my stay were fantastic. I was really sick and they did everything in their power to make me feel better and kept me comfortable.

Excellent doctor and occupational therapist/lymphedema/wound care clinican.Took time to do the evaluation and treatments and answered all questionsThis is a place i would refer patients to without hesitation. Kudos to all !

Loved one went into Emergency Room this week. Efficient nurses, doctor, Radiology, and Lab. Very compassionate and skilled. Busy place but everyone appeared to enjoy their job with a smile or caring attitude.

Very disappointed. Took my husband there yesterday for possible DVT or CHF, swollen and discolored feet. Someone with COVID came back unmasked with worsening symptoms coughing, fever. They handed him a mask and told him to have a seat. They did not isolate or separate him from everyone else. My husband is high risk and they exposed everyone. This is not acceptable.

My 85 yr old mother was on unit 2 after her major surgery and family stayed with her everyday. We were very disappointed in the care she received by the nursing staff. Staff did not get get her up to walk, took them a long time to answer call lights, did not receive hygiene care and IV infiltrated which they decided not to take out. I would not recommend this hospital at all. The doctors were great and we appreciated the care from her surgeon Dr. Rhoades!

My daughter was admitted into the hospital for a serious infection on her foot, due to a prior surgery.The doctors were absolutely Wonderful.They were quick and took great care of her.They did another surgery on her acilies and removed 3 Cist from her foot.Thank you so much for taking care of my daughter and putting her health first.I love Paradise Valley Hospital , also known as Abarzo.This is the ONLY hospital that I go to, I will drive 24 miles to get my health care needs do here.Thank you Abrazo for the Wonderful doctors and staff Especially the Nurses.I would definitely recommend this to anyone.

Who ever manages the phone for their emergency room is terrible. I understand they dont provide estimated wait times bit I asked if theyre busy than normal and was again told they cant provide wait times and was immediately put on hold with no intent to get back to me.

I would avoid this hospital if you can. Even though the hospital is in-network on insurance, they employ doctors that are not in-network and you will get a surprise bill every time. I have good insurance and they were still out of network. I have had this happen a few times here, I will never go back here.

If I could give zero stars I would. My mother in law went to the emergency room on Thursday at 4 pm at the direction of her doctor as her recent blood work said she was in kidney failure. My wife left the hospital at 8 pm and she was still not in a room. She was not put in a room until 9 am Friday morning. I went to visit at 2:45 pm Friday afternoon and she had been waiting over 20 minutes for a nurse to take her to the bathroom and move her bowels. Not until I went to the nurses station did she get assistance. I returned to the hospital at 7 pm with my wife and again my mother in law pressed the call button to use the bathroom and was not assisted until we went to the nurses station. This was at least 12 minutes after she pressed her call button. We visited again on Saturday around 1 pm. My mother in law told us she might be released today which we found unusual based on the state of her kidneys. We asked her nurse if we could speak with her doctor. After about a half hour she brought in her computer with all the lab results and advised us the numbers were still not good and she would be in the hospital until Monday. About a half hour later my mother in law had to use the rest room again and rang the call button. After 15 minutes my wife took her to the rest room herself where she found dried feces on her buttocks. After 25 minutes still no one had come to take her to the rest room. We then left the hospital just before 2 pm and by 3 pm my mother in law was calling us telling us she was being released. Remember, an hour and a half earlier we were told by her nurse she would be there until Monday. We called and spoke with her nurse who said she would have her doctor call us. Her doctor called us and said my mother in law did not want to stay there and her lab numbers had improved enough for her to go home but he would definitely authorize one more night if we could talk my mother in law into staying. Needless to say that was never going to happen. The doctor told me the nurse should have never told us that she would be in the hospital until Monday and he would talk to the charge nurse about that. In my 53 years I have never seen such poor and inept care at a healthcare facility. We only took my mother in law there because it is the closest hospital to our house. We will never go to this hospital again and neither should you if you have a choice.

First of all, i just want to give a big shoutout to Dr. Kaul and thank her for her wonderful care! i went to this hospital a month ago for unexplained chest pains and flu-like symptoms. the ER wait was only about 10-15 minutes, the staff was very personable and caring, and they performed all the necessary tests to find out exactly what was going on. i received a diagnosis of severe cavitary pneumonia within 4 hours and was started on iv antibiotics immediately. i was admitted for 10 days, 5 of them in isolation, and in this time i felt adequately cared for. some days were better than others, depending on the nurse it could take up to 30-40 minutes for my call to be answered and when they would come, they‘d forget what i needed in the first place. sometimes i needed care sooner when my fever was spiking or my iv had an occlusion. this is not to say that i didn’t have great nurses as well. the majority of the nursing staff was excellent. Bryce was absolutely amazing; he would respond to my calls almost immediately, he’d come in to check on me throughout the day, he had a great personality and kept me informed on what was going on, and was all-around a wonderful nurse. all-in-all, i am very thankful to this hospital and all of the staff who worked tirelessly to figure out what was wrong with me and provided me with the quality care i needed to bring me back to health.

The people upfront are uncaring and rude. took over an hour just to get a bed.acute appendicitis , acute abdominal pain.They could give 2 dead flys how much pain i was in. more worried about getting to eat his lunch.after surgery nurses and docs were great.

Dr. Nagarajan is incredible. It may sound trite, but she truly, genuinely cares about the well-being of her patients and never makes you feel like you are just a number. She thoroughly explains everything, asks questions and listens to you. She always follows up on things we discussed during my last visit - ie How is your new job going? You mentioned that... I am continuously impressed by the level of care I receive at this office. EVERYONE - from the receptionists to the nurses and staff are friendly and attentive. I would highly recommend their team to anyone and everyone.

Waited well over two hours in the ER the triage Nurse was very rude and did not make me feel welcomed. I had a very sick baby that was running fevers The hospital needs a remodel and a good cleaning. Staff treat patients very bad no respect at all especially for my baby.. will never ever go to this hospital ever again even if there was a fire.

I wasnt sure what to expect after reading through the ratings, but I received top notch service from the beginning to end. Everyone was helpful and kind. My surgeon (Dr. James Chow- hip replacement) was amazing as was the anesthesiologist, who made sure I didnt react to the anesthesia.(Dr. Henry Sargent) Support staff was wonderful too...from the nurses Jill and Rebecca to name a few to the food service staff. ( I think they may have been quicker then fast food.) My only gripe is how they handle billing. Not only did I have to pay my deductible before my surgery, but they also requested that I pay my maximum out of pocket. My hope is that I get my refund back before my other providers begin asking to be paid.

This place seems to be sick in itself. I went there yesterday for check-up and instead of checking-up throughly and advise medication, they immediate started using all lab instruments and processes as best they can- iv, several blood tests, shots with no need/meaning, ct scan and 2 shots during ct scan. It was clearly evident that its money making hospital and not for treating the patient. Some of the staff is rude, does not explain properly whats going on, why we need these shots etc. At the end, they literally forced for unnecessary surgery or else you have to sign refusal paper work. When I said no for surgery, their faces were dropped. I cant write too much but it was horrible experience. I got better in a while and my stuff started healing on its own. Please avoid this hospital.

I gave birth here a year ago. The hospital was clean and my food was always delivered on time. They had a bed for my family which was really nice. When I was admitted the staff was super nice and would check on me often but when I was transferred to a room 2 nurses were rude and one of them was as if she hated being there, she got mad the moment she saw me bottle feeding my baby. The lactation specialist only came once for about 5 minutes and never came back. They didnt even offer me a shower until I asked. The experience was not great.

This has been one of the bear hospitals Ive been in. All staff are amazing! The nurses in thr ICU have been nothing but kind to my wife and all her needs. They make thr stay as comfortable as possible both the patient and the family. Thank you! You guys do a great job! God Bless

Frustrated with the PA I saw last night.I brought my infant into the ER center due to leakage from her eyes (yellow pus) and her eyes being swollen shut after waking up from the night or naps throughout the day. On my chief complaint I wrote: “Eye drainage, Swollen eyes, Itchiness of the eyes, pulling at her ears.” The front desk was great and helpful as well as the nurse that assesses your trauma. Once called back after 45 minutes, we sat for 30-45 minutes before anyone checked on us other than the gentlemen who checks and verified your insurance and what not. (And he was WONDERFUL). Once someone came in, they did not introduce them self or tell me who they were or what their job was. (Little did I know it was the PA) Asked me, “what is going on?” I explained to her the symptoms. She listened to my infants heart and peeled her eyes open while she was sleeping (There late last night). She did not do a full exam, which is weird to me since I had an under 6 month old baby in front of her. She did not tell me the diagnosis. All she said was, “I’m going to prescribe erythromycin. You should have discharge papers shortly.” And she walked away. Another 20-30 minutes went by and a nurse came in to hand discharge papers to me. I said, “So what is she diagnosed with?” The nurse said, “Oh, she didn’t tell you? Conjunctivitis.” Then I said, “and who did we just see?” The nurse said, “Oh she didn’t introduce herself. That’s the PA that was in here before me. Her name is ....” No one informed me of what the diagnosis was/meant, no one bothered asking if I was a first time mom or familiar with the virus. No one asked if anyone in the family has had any allergic reactions to the medication, which there has been (found this out after when asking her dad/family). No advice/information was given to help me out with my infant. Front desk was great! Insurance recorder was great! Frustrated with the PA’s lack of professionalism. I am in the medical field as well and I would never enter a room without introducing myself, and thoroughly discussing a diagnosis. Not impressed and will make sure at future appointments/ER visits, my baby will not be seen by that PA.

My family member was in ICU, one the nurses was fabulous the rest spent their time visiting, he was then moved to the step down floor where staff spent alot time socializing boarding on flirtation. He never received his lunch or dinner he ordered. 😶

I am a nurse working for a different hospital but I am completely disappointed in this hospital, from their staff to equipment they are lacking(IV pumps). We went to this hospital because it was the closest to home. My grandmother was hospitalized on new years day and sent home on antibiotics. Seven days later, after her antibiotic therapy, she started wheezing and coughing more. We went to urgent care where she got a breathing treatment which helped temporarily and then she was referred back to the ER after U.C did a chest xray on her that didnt show anything resolving. So we waited in the Abrazo ER and after a couple hours, my grandmother finally got a room in the emergency department. We spent the night in the ER because she couldnt get a bed upstairs. For 12 hours we waited in the ER! I asked a couple nurses if I could get a recliner chair because I have a bad back and am currently doing physical therapy for my back and one of the nurses response was let me ask my charge nurse and then she came back and said unfortunately the charge nurse says we dont do that in the ER, bring recliner chairs to visitors. Second nurse said we dont have any recliner chairs down here, they are all on the floors. I am thinking WELL we are technically supposed to be on the floor but instead we are waiting here, at least make us comfortable. I couldnt leave my grandmother because she doesnt speak English. Nine hours later, one respiratory therapist that came into the room commented on how uncomfortable I look sitting in that hard chair and she said let me ask if we can get you a recliner chair from upstairs. Shortly after that, the nurse brought it in and I was able to rest comfortably for about 3 hours. When we finally got a room for her upstairs, we waited on nurses for a long time whether it was when we asked for a brief so my grandmother could be changed (I did the changing, I didnt want the nurses or nurses aids to have to deal with that), asking for water took a long time, for meds it took hours to get a nurse to bring in meds. My grandmother was on steroids for her lungs and like 2 years ago, her body cannot tolerate steroids very well, her blood sugar spikes like crazy. Her BLOOD SUGAR WAS OVER 600 FOR ALMOST AN ENTIRE DAY! What was done about it? I dont know! She didnt even have a diabetic diet ordered which I demanded they change. And my grandmother does not eat much, its just steroids that mess her up. I found out that from 7am to 9pm her blood sugars were 500-600+. She could have fell into a coma! Later that day during my visit, I asked her about her day and she said her mouth was dry and she was thirsty, her vision was blurred, and she felt weak. I asked how many times the blue interpreter phone was used and she said only once. I was so upset about that, I am assuming the nurse didnt even use the blue phone to ask how she is feeling especially when her blood sugar is through the roof! But how are you supposed to assess a patient with a language barrier if you dont use the blue interpreter phone? Or even called a family member to notify us of this emergency. I am a nurse and what I always do is use the blue phone every four hours during my assessments or if there are major changes in patients condition. She did not tolerate a blood sugar that high as nobody would but I feel like nurses didnt see it as an urgency. The doctors are saying they want to discharge her in a day or two which I disagree with because how are we going to get her blood sugar under control if she continues steroids at home? She takes insulin but thats not enough. She needs closer monitoring. I would want her to stay in the hospital as long as she is getting her steroids because two years ago she got her steroids at home and ended up in ER with blood sugars over 600. I know her body and she knows her body. The doctors dont see a problem with that which I just dont get. Why are they so quick to get her out of the hospital ?? I am highly disappointed and wont be bringing her here in the future. There are other better hospitals out there.