Honestly Im not happy with this hospital. Most of the nurses is nice but there is a nurse that draw your blood and put an I.v. and she is slow and mean. She skip over me twice and never ask if anyone was okay. She speaks more Spanish or something than English She has blond hair and wear it in a ponytail. She is horrible. I understand the staff is tired thats why I didnt even bother yelling but nothing is order and everyone is everywhere. All the doctors thumbs up. The nurses need more work with people.

This has been by far the worst experience of emergency room of my life. The only good thing about this place was the check in girl. She was very kind and quick. Waiting room was dirty, and the vitals nurse was the most rude health care worker ive encountered. This lady with red curly hair was being mean to us and other patients. 0 compassion or work ethic. There were also people that didnt know english well and she was not explaining enough to them what they needed to do. Someone send her to work behind a desk, in a room where she has no one around her. She obviously is horrible at being a caregiver… no one wants to go to an emergency room in pain to be yelled at 🙄

They basically killed my friend. She went in 5 days prior to being admitted they sent her home. One smart nurse admitted her, she couldnt talk or walk 50% oxygen. They waited too long and because they sent her home she was too weak to fight and passed away two nights ago. Her teenage daughter went to get her belongings and I heard the nurse say have a good night like the teenagers ONLY parent had not just passed away. Dr. GREEN was the only one who actually helped but it was too late. I wish I lived there I would of demanded a REAL hospital. DO not take your loved ones there if u want them to come home.

I was there with the wife while she was getting surgery, and these people had me running around all over the hospital and I had to be in constant communication by phone in the hospital everytime I completed one of their tasks like getting her pain meds and they wouldnt bring her out until I had the Uber ready. First I had to call Uber, I called to let them know that I called the Uber, they still wouldnt bring her out and instructed me to call back when the Uber came and after the Uber came it still took them 15 minutes for them to bring her out and I had to pay a waiting fee for the Uber. So ridiculous...

Ive had numerous surgeries and Ive always experienced the best care at Valley Wide Healthcare. Professional staff who listen and trurly care for the well-being of their patients. Always a wonderful experience. Top of the line for patient care and food. A great facility. Five stars!

I have an appointment tomorrow with a doctor. Valleywise called me to answer questions before my appointment. I was not available when they called because I work. I was nice enough to call them back to “register” for my appointment. Then when I called back they said no one was available. I was on the phone for 20 minutes waiting to get registered for my appointment! This is for a telephone appointment. I don’t understand why they cannot get the information they need without inconveniencing you at your job.

I say as long as you have an appointment, your good to go My experience with my earliest visit was amazing. I just had my check in and saw all my Dr.s. Was so happy .

I got shot and was in pain everytime i would press the nurses button they would say they sending somebody and it’ll take them 3 hours to get there and they were missing my veins when i told them no veins seem to poppin out right now and they proceeded to try and missed like i told them they would worst hospital ever

Hi My daughter delivered twins 8 weeks before; Doctors, nurses, and staff were amazing. We had good experience. Thank you

They sent me home and I was dying from cardiogenic shock with a severe leak in my heart. I wound up going to Banner Phoenix on my return to Valleyworthless to be transported for open heart surgery in which should have been done in the first place. And there at Banner they put in a prothesis mismatch. Meaning, it is too small for my body. I have all documents to prove the negligence that these specialists carry on with here in Arizona.

If i could give negative stars i would. My sister was transfered here from another facility. She suffered an anoxic brain injury but instead of treating her for that, they are administering her with schizophrenia meds, 4 different types to be specific. Her condition has worsened since she arrived. We are speaking to a lawyer to get her out of here as soon as possible, as they are keeping her against her will. Hospital staff are completely incompetent and rude. They should all be ashamed of themselves for working at this place. My family calls my sister daily and she is deteriorating everyday. Instead of treating her they fill her with meds so she sleeps all day. She caught covid in this facility and now has low white blood cell count. RUN FROM THIS PLACE!!

Don’t leave ur kids here they would treat em wrong how they did to me some of the people were good but a lot of bad ones

Im a mother of 3 handsome boys. When I found out I was pregnant with 4th baby that was when I chose to get my care from this clinic and trust and believe I regret it now. My doctor she didnt care at all. Never once acknowledged any of my concerns with my pregnancy. My baby was head up feet down for months. Because of her ignorance I went through a difficult time with delivering. By baby was not growing at all she so tittle. I really regret it.

I was there few day ago and the personal medic very professional very kind friendly with me thank you so much for you atención for me, God bless everyone, nurses ,DRS.. HÉROES💪

This hospital is terrible fir customer service. My daughter is there and unable to speak. I have left numerous voice mails for someone from medical staff to discuss my daughters medical condition and to include my phone number in her chart. Everyone I talk to drops my calls or transfers me to a phone number that no one responds to as I have not got a call back from anyone there at Vallywise hospital.i really need a medical staff or possibly the director as I have been calling for days and still unable to talk to.anyone about my daughter.

Some nice people some very rude ones most times I have had bad experiences here

The absolutely worst, you can be uninsured and they will bleed you dry with extra bills. Dont go here, they only care about getting money and the specialist I saw was dismissive and clearly didnt seem to care about my diagnosis

DO NOT GO HERE Literally do not come here if you have the option was forced to send a loved one here by the ambulance and they could not tell me wait time nor was I allowed to speak with them….mean while I followed the ambulance here……the door won’t stop randomly opening and closing and the floor is littered with trash which no one seems to want to pick up

Worst hospital to have a baby at. They arent friendly and took so many hours to give me pain meds. I got sick and had some type of seizure because of them and they questioned me what happened like I would know when they neglected taking care of me correctly after a c-section. I could have died there cause I was losing control of using my body and they never told me I was losing a lot of blood.

These people are so unorganized and RUDE. All of these nurses/check in staff are so mean for no reason. You tell them your symptoms and they dont believe you and snap at you. I saw it happen to many patients, they raise their voice at you and get annoyed at any inconvenience. Saw a lady who couldnt speak English and they wouldnt let anyone translate for her and got annoyed with her. They roll their eyes if they dont like you. I almost passed out from pain and their response was well you need to get through it, theres no beds available for you. They just have no patience or compassion which is the number one thing you should have in the medical field.

Valleywise Health has one of the nicest helpful staff! I went into the ER and was greeted with what I could tell with smiles behind there masks. They got my information and vitals quickly and amazed that there was no waiting at all to be seen by a doctor. They ran test and x-rays and within an hour or so was admitted to the hospital and was on my way to my room. The nurses and doctors were so nice and expressed their concerns and informed me all recommendations in regular language and not all the medical mombojumbo. I felt like they really cared about my care. The nursing staff was very professional and made me feel like I was a part of their family.I have been to Banner Helth and Honor Health Hospitals and hope I never get taken to those hospitals. If I ever have to go to a hospital again I will make sure I am brought to Valleywise Health. I think Valleywise Health is the best in the Valley by far.

I just gave birth to my baby girl 2 days ago through a c-section procedure. I was so relieved and impressed, from beginning to end, on how caring, attentive, knowledgeable, and comforting they all were.I was a nervous wreck after finding out that I would have to have a c-section performed 8 weeks early but when all was said and done, I was so thankful for such a great experience that the Drs. and Nurses at Valleywise were able to provide me with.I was told that I would be able to stay for 2 additional days, since my daughter is in NICU, but I opted to be released tomorrow with an excellent pain management regimen and I was told that I will be able to visit my baby girl around the clock in their level III NICU center.So far, after every visit to the NICU, I’ve been more and more reassured that my baby girl is in good hands and will be home with me in no time. What an awesome team. Thanks guys!

So unprofessional. Im told put up my mask by an employee as her 3 coworkers are right there with their masks pulled down. First 2 prescriptions not ready and have to start my regimen all over. Thank you DR.CHEW for not responding all week and me run out of medication.

Worst hospital ever!!!!Zero compassion,zero communication,not sure they have any clue what they are doing! And a special thanks to the rude firefighters that refused to take me to the hospital I wanted to go to,glad I can contribute to your salaries 👎👎

Would not recommend any valleywise to a friend. One of the worse hospitals to get medical care from.

It’s really alarming when the staff doesn’t care about you as a person and they clearly come for a Pay check. It is now 9 am for quick lab work which was scheduled at 745 am is disrespectful.If you work in medical you should have a desire to help people verse make them feel shameful, the lack of respect is sad as you should have a desire to help people.Treat people how you wanna be treated you wanna disrespect someone and treat him like a number then continue to run the program like that but if you really want to be an out reach and help people start respecting people on truly try to help them. Care is very poor here and we need an uplift in the system and either new people or better leader ship so the community can see that you do care coming from a very liberal environment in New York knowing and seeing how system can truly ran.Again one of the worst medical systems ever but not many choices in Arizona.

Maricopa hospital is the worst option to get help 7 hours to get help on emergency room that isnt good

Nurse name shannon was rude refused to take me in gossiping with coworkers without wearing mask complaining to HHS she shouldnt be nurse rude effing behaviour 0 star please dont go to this hospital Shannon is unprofessional nurse shouldnt be a nurse

Good hospital and very friendly staff.

- PHI HIPPA out the door- Time management very poor- No sense of direction- Rude Check In staff- Packed waiting rooms “as a healthcare professional this still gets me to think that a hospital doesn’t follow CDC, Mandated PPE protocols.”

I am truly surprised with the negative reviews. I have been to their ER multiple times for chronic kidney infections and stones. Every time I have been treated with dignity and kindness. I had very little wait time in fact most times I was taken back to a room immediately. The only issue I had was having to wait for the Doctor to ultrasound me for an iv . I have small and deep veins and the nurses dont do ultrasounds so I had to wait a while for a doctor. Once they had an IV in me they quickly came in with medications. The nurses always came in to check on me as well. I am greatful for the staff and appreciate the care I have always received there.

The worst place possible please shut this place down or get better workers there cause the doctors and nurses are rude and don’t have any respect for your problems.

One of the worst patient services ever please you’re better off dying then coming to this hospital by the time they attend you please remove this hospital or staff because it’s terrible!

I dislocated my finger in a collision with a car in August 2021. The ER staff got me in quickly, X-rayed my hand, yanked my finger back into place and got me back on my bike in an expedient and compassionate manner.

I have called multiple times everyday for my results and I cant even get a called back from anyone. I cant even get a activation code so I can access my medical records. I was also told I cant come back in to get any information or paperwork.Do not go to this facility or any of their locations!

Went here 4 years ago to get my appendix taken out (I had surgery)lol. Woke up next to a friendly nurse with a laptop in her hand, she said If I wanted to play Subway Surfers I said yeah even though I was half asleep. Then she gave me a cherry popsicle (I still remember lol). Stayed there for like 2 weeks because my appendix got infected for not knowing it burst and had it like that for 3 days lol. Good experience, I dont socialize because No, and they had video games so I played them >:) LOVED IT!!! THANK YOU!!!!

We recently visited the burn unit in this hospital. I was pleasantly surprised at how friendly the staff are. I was greeted when I walked in, I came in the wrong way though and the lady up front walked us all the way to the burn unit. I was checked in and given a room immediately, our nurses name was Van and she was absolutely amazing. My 3 year old had burned his hand and she explained everything that she was doing and why she was doing it. Her instructions were clear and she answered all my questions. She even walked us all the way to the correct exit so I didn’t get lost. I’m so grateful for the doctors and nurses we saw today!

Sitting in the outpatient MRI suite for over 2 hours because they are running behind and I observe the gentleman calling patients on the phone and using their first and last names right in front of a lobby full of people. Maybe some education on PHI and HIPAA are in order?

Was told to show up at 9:30 for surgery, my wife didnt get into surgery until 1 pm. I went to the waiting room because I was not told that I could not, I figured that is why it is called a waiting room. Then a very rude nurse came in and told the three of us in there, all waiting for different people, that we had to leave or they would call security to make us leave. This was not a good experience. I felt bad for one of the others in the waiting room because she was visibly shaken, probably due to her loved one being operated on. I ended up driving an hour to go home an wait for a call so I can drive an hour back to pick up my wife.

They honestly don’t deserve any stars, a doctor told my aunt that they should’ve disconnected my uncle right in front of him. They also don’t know what they are saying, one doctor tells you one thing then another comes and tells you something different. The nurses don’t care about their patients and are always on there phone. Now imagine how they treat him when we aren’t around.

I went to the CHC clinic last Friday and the service was great!! Misty Cox is simply the best provider! I am also very impress with the quality displayed by the MA Lorena Rascon, she really represent all the values of Valleywisehealth. Big kudos to Lorena and Misty!

Going on my 8th surgery in 6 weeks. The Burn team is top notch. The rest of the hospital is iffy at best...

I dont know why people keep giving the emergency room a bad review! They are amazing from the front desk to the kind and courteous nurses and doctors! Everything and everyone was amazing and did much better than the other hospital Ive to for my shoulders! Thank you for your amazing care and for treating me like you were treating family! 💜

Tbh I would not even rate this hospital a 1 star because recently my aunt had sadly passed away do to COVID and I believe they had Attentionally killed her because she was not that sick she only had A cough and a runny nose until she had arrived THE DOCTORS had treated her very badly one day they said that she was fine but when we called her she said she felt like she was dying they did experiments on her like if she was some frog practicing on her and they are not even A certified doctor or nurse please I will not refer this hospital to anyone

Waited 2 hours after beat up so far

10/2/2019 CL was admitted into ICU for bleeding ulcers. I can not describe in a few words how amazing the staff treated us! He ended up having 2 blood transfusions and endoscopy to help diagnose. As he was dying they moved swiftly to get him better. Most of the Dr are students Dr Shah was lead Dr teacher. The others are soon to graduate and pursue more schooling to become specialists. I love this concept for healthcare. I tell you we have been to Banner Desert Cordon 5 times in the last 5 years and never had 1 doctor get it right or want to get it right. Not to mention the immediate appointments set for aftercare. Insurance is in the process and they treated us as if we had approval. Trust me in the past just another ER bill with no resolve to the major bleeding going on internally. I highly recommend this emergency room for serious help! Thank you to all students/Dr./Nurses for taking care of him. We will forever be grateful! Again Thank you!

Had to drop a UA for insurance. Came back positive for something i dont use/do, yet came back negative for something i am a licensed daily user of. Did a retest since they obviously blew it, and they cant find the results. What a trainwreck!Here we are a week later... Valleywise could not care less about their patients, nothing would make them happier than if we just lied in the gutter and died like old dogs. At this point they are not even pretending to care. The unkind woman on the switchboard named Anita refuses to even listen to who you are calling for, she just transfers you to where ever is close, since she knows its all going to end up as an ignored voice mail somewhere.

Update 7/12: So Ive been here with my son for 2 days and just went to pick up food for myself from my brother who dropped it off at the door. The same nurse that helped us in ER last night made me wait in heat when all I needed to do was go back up. I doubt I could catch anything in 2 seconds lady. For people having to stay here for several days should be able to go in a way we dont have to pass through sick people or have to wait in the heat. So now my 5 stars went to 3.Everytime I come here the staff are always so nice and respectful. We never have to wait and they take us right away as I usually bring my 5 year old here due to a health issue. Although it is a 30 min drive from home, it is definitely worth it! He also always comes home with a new toy which he loves

Not so long time ago I have visited this center due to personal circumstances and you know, I am extremely grateful to the doctors and staff. They are attentive and kind. My life has changed thanks to them.

DRIVE ANOTHER 10-15 MINUTES TO ANOTHER ER IF YOU CANI agree with every other reviewer on here about the ER. Avoid this hospital like the plague. Absolutely incompetent management, uncaring nurses. I understand most people dont research which ER to go to before an Emergency but from now on we will 100% always know which ER to go to even if its a longer drive. Absolutely horrible experience and will never be using anything associated with Valleywise Health again.

There are some nurses and physicians that should re-evaluate if they should be in the health care field. My son had third and forth degree burns all over his body and I listened over the phone as he screamed in agonizing pain every single day and night... especially during the night shift. His pain was not managed and they had a really hard time giving his medications on time or even close. Two hours after it’s due is not acceptable. The nurses told me that he was getting Tylenol to ease the pain and they were still waiting for the physician to give him something stronger two days after admission. Not acceptable. Tylenol are you kidding me? Then tell me that you have been so busy caring for other patients to give him medication on time. Other patients? Is he not important as well? Is he not there to receive treatment and help as well? Also, my son was discharged with an IV still in his arm. When we called to notify the hospital, the charge nurse stated that she would go to find out what took place with the nurse. Never heard from the charge nurse again that day. When we spoke to the nurse who discharged him, she just stated that she was very busy and forgot as if it was okay and normal practice. Did you document that you took out his IV upon discharge? It is not okay to leave an IV in a patients arm upon discharge. It just shows me that the type of care that he was receiving during his entire stay was not up to par. If you are not a caring person how in the world can you show compassion to others? Do you care hope you treat others? Do you value your nursing license that you worked hard to receive. Where were your communication skills? If all of the nurses were so behind, where is the teamwork? Do you not work together to try to take care of your patients, make sure their needs are met? Do you not ask for help from the charge nurse, house supervisor, director of nursing, etc... I just don’t understand why there was no compassion shown for my son during his stay? Then how many others receive horrible care from this facility? I offered his night nurse to come take care of him during the night or stay with him since I kept getting the responses from the nurses that they were so short of staff to help him. Covid or not, he’s a human being. No one deserves to be treated the way that he was treated. I hope no one else has to endure the type of treatment that he received while in this facilities care.I guess at this facility, the nurses are able to treat patients the way that they would like to without any consequences. I guess it’s okay to mistreat a person/patient when you know their family is not able to come in to monitor what’s going on due to covid. Covid should not be an excuse to mistreat people. When we bring our loved ones to a hospital, we expect for them to get treated with care, compassion, a level of problem solving skills, empathy, listening and understanding. I was so disappointed and I cried myself because I just do not understand how people of the health care industry could treat another person in that manner. It’s really sad and it’s horrible that this is the only burn center for people to receive treatment for severe burns in Arizona. I hope that their family members do not have to endure treatment such as this at a hospital. I really hope that they find better staff. Here are just some pictures of my sons burns.

Worst medical care I have experienced anywhere in the country! Everything takes forever! They dont seem to care about the patients well being whatsoever. My father has been in the emergency room now for 24 hours and they were supposed to be moving him to a room over 16 hours ago... Still in emergency... That is completely unacceptable. You cant tell me a room hasnt become available from 4am until 9pm this evening! I have had many issues here myself. They just dont care. GO TO ST. LUKES or Mayo or anywhere but here! Especially if your life depends on it! Id love to take part in a class action lawsuit. And if anything happens to my father best believe I will start one! The way they treat patients is unacceptable! They will not give me any info over the phone, even though I am his next of kin and emergency contact. So I have had to walk down there 3 times (I am disabled myself) and I get there and they have taken him for an MRI or some other procedure. I CAN NOT BE WALKING BACK AND FORTH AND WITH NO INFORMATION I HAVE NO OTHER OPTION! Screw this place! I am beyond tired of the junk medical care in this country! Its the worst in all the developed nations and getting worse everyday! I am just furious! 😡😡😡😡😡😡💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩

I demand someone please contact me in regards of my brother condition he’s in IDU floor critical condition since 7/9/20 and no one can giving any information of his condition I finally spoke with a Dr on 7/24/20 and explained a bit he told me to keep calling we have the right to be informed today I’ve been calling since 3am and keeping telling me his nurseIs very busy but taking my number. Ive been calling every 2hrs and no one else want to answer I’m beyond upset this hospital is violating my brother right and I demand to get in touch with higher personal even so someone told me they not takin calls and all can do is leave msg on excellence a and complains line which I have been for at least 2 weeks now and no one has reach to me after mention I’ll get news involved his nurse name Andreyia call back to say okay confused and still bad also told do not call the hospital cause they’re busy WTH!!! I hope my brother recuperated and truly hope they helping him!!!

I had a bone marrow biopsy done early July and Dr Shah and Allie were my provider and nurse...they were so kind and awesome! Dr Shah came by and answered all my questions and Allie, the nurse made sure i was comfortable during the entire procedure and even walked me all the way to my car!!! I have had a lot of procedures and experiences, but this one was probably the best!!!Thanks guys for taking care of me!!!

If I could give zero stars I would. This place used to be wonderful for the Pediatric ER now everything is being merged and is horrible management. Plus all the construction makes it difficult to even get to the ER entrance its quite difficult with no clear instructions I had to call and they struggled to even explain how to get to the entrance. My 5 yo waited over 1 hr with asthma to be seen and the staff didnt seem to care enough. At the the check in the staff forgot his paperwork in the printer and that delayed him even getting his vitals taken. I will not be returning to that horrible place.

Im here right now, this place is pretty nice. Great doctors great nurses great staff in general. Sucks that Im here, but theyre doing their best to make it not so bad. Thank you guys!

You clearly dont care about your patients. I was told I would have someone follow up with me about my test results and no one ever did. I called back for help and was told no one could help me go over my test results. Im still in pain. All you did was stick me with a few needles and then bill me. You didnt help at all.

After initially having a difficult time getting info on my Dad, once contact had been made they were very helpful.

Stay away from this place and especially Dr. Wendy Myers at the Peoria location. They dont give a shi# about their patients. POOR SERVICE.

Just called this hospital and got Rachel. She was very rude and unpleasant. Not a great representation of the company.

I am so greatful and thankful for every human in Valleywise Health Medical Center who helped care for my 5 year old Daughter Scarlett these past days. I was born in this hospital 25 years ago, now my daughter is receiving their care, weve met Kylie who checked her temperature and gave her the medication needed, Mark helped with insurance and we had Marlyn checking on her throughout the night. . Ana and Elsa and Elf on the Shelf came to gift the children items !! I thank you all for your services.You go above and beyond and that for me , as a parent means I can trust you forever.

Amazing hospital that gets a bad reputation because its county. The doctors and nurses were amazing. The lactation specialist was as well. Yes, it is an older hospital, the facility may not be as nice as a new hospital but the staff more then makes up for it. Im a nurse, (not at this hospital) and as a nurse I would definitely recommend MIHS. Special thanks to Patti, Jennifer and Dr. Graham, all amazing!

Before now i rated this hospital, they were able to diagnose my uterine fibroids but since they renamed to valleywise its horrible,i am waiting on a call back since june 22 and nothing,i am seeking somewhere else to help me with my issues that has made me super depressed and traumatized.

This hospital has nothing but students so basically patients are the experiment. My mom always tells stories about this hospital back in the 80s when I was born how everything was so different. Times have changed definitely

My boyfriend was taken to the ER and had to go through 2 different surgeries and has been in bed rest twice but wasn’t given his medications on time or when asked the nurses would take around two hours until he received them. On top of that when they released him from the hospital he had to return within a day or two because they didn’t have him healing correctly during bed rest therefore had to go through another surgery and be on bed rest all over again. My boyfriend bent his arm where his IV is located and the beeping went off for around 30 minutes even after being told to come turn it off, it just shows how lazy and careless they are. The whole process has been so long and overall the nurses and doctors at the facility are rude and careless for the patients.

The Avondale office is rude and disrespectful, NP did not even care that I had all these ran, I was scheduled to do them again. I showed proof of what my medications were before either moved to Arizona and was treated very badly and still have yet to get my medications right after 2 years.

Some of the nurses are amazingly friendly people, but then you get one or two that needlessly enforce every policy and kick a 3rd visitor out of a very large room and cause the patient undue mental stress. We’re all in the waiting room as my wife’s mother is crying out for us to stay. This isn’t how you heal a sick individual.

For anybody visiting the Burn Ward : I had two doctors and a nurse that were great in the burn ward but the receptionist / secretary which wears a nurses uniform in the burn ward where you check in ,was the most disrespectful, rude and uncompassionate person i had ever met and her other friend was no better ! went to ask a simple one question about changing my medication to something stronger to ease the pain on my burned hand and was told I would be seen by a doctor within the hour. Sat there for over eight hours and some people waiting were even longer !!! And every time I asked which was hours into this , I never received a straight answer just lots of attitude. If she behaves and talks to me like this and I am from San Diego, California just visiting some clients out here , then how is she treating everyone else . And soon as I was thinking this she had put a mom into tears , a mom and her 10 year old daughter that had a bad burn on her leg and was 5 minutes late for their appointment, this receptionist / secretary with the nurses uniform said sorry can’t do anything for you you are five minutes late and of course the mom pleaded but she didn’t care , the mom was in tears trying get help for her daughters leg and all this receptionist could do is throw attitude and show zero compassion and say oh well and this receptionist nurse did this in front of all of us in the waiting room! I even told the mom she could have my spot but it did not matter ! I have officially filed a formal complaint against those two people in the burn ward and asking for their immediate dismissal!!! you have no place in a hospital if you cannot show any kind of compassion and speak without a valley girl attitude!

Great medicle center all the staff are so great

This is a great hospital, got nothing but good to say about these folks. From the er staff, to the floor staff. Truly a refreshing experience compared to other hospitals ive been in. Thank you for your professionalism with the compassion and respect that allows you to leave they care thinking i will come here again for care.

Whenever I need to bring my son to the ER this is the first place I bring him to. The most Ive waited was roughly 10 minutes. They always take him in for his vitals real fast and is seen real fast too. There has been times when we wait a while to get discharge and our prescription at the end. Our last visit here my son had an asthma attack and the nurses and doctors here were in our room every 5 minutes checking on him. He had to stay a couple of days in the PICU and the nurses there were great as well. When they moved him to a regular room the nurse who was in charge was super nice to him and so attentive. They gave him toys they took him to a play area and had a clown visit him. I can not express how well our experience went for us. They made sure my son was well enough to go back home. Regardless of the pokes and yucky medicine my son said he receive he always says he wants to go back to see the nice people at this hospital. If i could remember all the names I would name them all, thanks for the awesome care!!

The Peds ER is amazing! Too bad I can’t say the same about the Adult ED. My mom had brain lesions and they didn’t even bother ordering an image. They sent her some with a Meclazine prescription and a vertigo diagnosis. Never coming back!

I went to the breast center and the dr comes in with no compassion, super rude and made me feel like I was being dramatic about my breast pain. He had no people skills whatsoever and I felt so stupid once he left the room. Will not be returning to that place

I would be long dead by now, 10+ years ago, for being county hospital this is the best hospital by far. NO EXCEPTIONS. I had brain surgery, even with a bunch of people in training, they are still #1. Because the staff want to be there. The trainies want to be there and want to learn. Erich J Snyder

Amazing place with even more amazing people. From the time we got there to the time we left we were treated with respect and compassion. Can’t say enough about the treatment both personally and professional.

My daughter came here for a sedated hearing test. Wonderful staff, they made her very comfortable, and not too bad a wait. Veyo really let us down today but that is for another review....

Horrible horrible horrible service. Went to ER, It took 4-5 hours in waiting room, then patient was taken to another room to wait for another 1-2 hrs, then got a bed. Patient went in with extreme abdominal pain and was only give antibiotics-nausea medicine (no IV fluid’s, asked for any liquid and was never given any!). They wanted to test urine but not given any fluids. Spent 8hrs there to get “You need to follow up with primary care”. Visiting from Washington, worst care ever! Doctor also didn’t know between a milligram and a gram. Also doctor finally took labs after insisting for more studies, and he said they looked great (when some numbers are higher than normal). We also have VERY good insurance. Degree from a cracker box!!!

They put my finger back together. And did a very good job of it. Plus they were understanding, patient and kind when I was in need.Thanks Doc Wei! You gave me almost complete use of my left hand again.

Went to ER today with Swollen knee. Was treated with respect and dignity. Arrived at 1030 and was discharged by 1230. First time I have ever been without insurance and they treated me as if I did.

My mom was admitted against her will into the behavior health unit. They told her she could not keep her wedding ring on. The ring came up missing. Police report to be filed. I don’t think homeless people would be allowed to stay here because they don’t have money;( My mom had health insurance

So horrible! I’m am horrified! My mother is just now telling me how she is being treated by a dr that works in the 2525 E Roosevelt building. She has been having problems for years with her health and know one can seem to figure out what is wrong with her, but to have a dr tell you; you are no longer our concern cause there’s bigger problems to be dealt with is just disgusting! She’s been depressed, neglected and just giving up on life for the past 2 weeks all cause these comments that where made by someone that should make us feel like there’s hope left. I definitely will be contacting the Arizona’s Medical board.

The staff is amazing, they provide excellent patient care while working under extremely stressful circumstances. The institution itself is corrupt and cares more about revenue stats than the patients they serve. As an ex employee reporting fraud, discrimination, and unethical behavior, upper management and HR were of no help. They only helped in assisting in the cover up of the thug like behaviour of its morally void management.

Years ago this was a great hospital. Since the take over it became a nightmare. Staff is extremely self righteous. Lord help you if social services tries to help (???) you. They interject themselves into all aspects of your life without consent from the patient. They try to completely take over every part of your life. I would not send my worst enemy there!

Thank you to everyone that worked on February 22, 2019. At around 1 AM. You guys rock!I went to Abrazo first, because it’s in my neighborhood. If I hadn’t sought better treatment. I may have ended up with an infection. Abrazo, should have referred me to the burn unit in the first place.Anyway, I am thoroughly impressed with the 10 people that work at the Maricopa County Burn Unit. They are tucked away in an old corridor of the emergency room wing. An area that’s never been remodel like the rest of the hospital, and looks like the 1950s with new technology. First they were excited to see me! They were so empathetic, humorous, patient and caring. They took the time to treat my wounds appropriately, while educating me on proper care in the process. I don’t think I’ve ever scene or experienced this type of care before. The only thing that sucked in the process was having my skin scrape. Which should’ve been done the first time.

I loved the cash pricing deal that they have for those uninsured! Thats why its not a one star. But as far as professionalism and genuine care for a person, its a zero. Perhaps theyre under pressure but nobody can answer simple questions they literally say I dont know and then proceed to stay silent in hopes that well hang up or leave. At 38 weeks my wife and I went for a checkup, they were supposed to check the cervix and answer our questions so and get information, however they were more concerned with getting to their two other patients.

The EMS Crew brought us here for my 19 month old son who had burned his legs on hot soup. I thought it quite far from the city of Surprise, and now I know why. We received top notch care in the Burn Unit. All the nurses were VERY kind and caring. They explained things thoroughly, and even let me video them while they taught us how to dress his wounds.We went back for our follow up visit, and the day crew was just as great as the night crew. The directions were again clear, kind, and empowering.Not that I wish this on anyone, but if you need help with burns, this is the place to come.

Worst birthing experience ever!!😓 10 months ago I gave birth to second baby here. I still get emotional thinking about what happened. The doctors were trying to have me sign papers after I was already drugged up so that if they needed to they could take me into an emergency c section. I never wanted to have a c section because I knew that I could do without. I did do it without a c section. The first set of nurses I had were wonderful and made sure they did everything they could to get me to deliver naturally the doctors not so much. The doctor who delivered my child shoved her whole hand into my womb which I thought was weird and uncomfortable.I did not want that to happen, I did not like it. I was thankful that the nurse was there that night and she was there when I delivered my baby,I was kind of happy. I think she stayed a little longer than her shift . But soon after I gave birth she left and a shift change happened another two nurses came, one was nice she had kids of her own and the other didn’t have kids of her own and was not compassionate at all. I just gave birth and the epidural hadn’t worn off yet and she was trying to have me walk and I couldn’t yet and I kept telling her my legs are numb, I can’t and she started to get very frustrated with me. She then started to push and pull me and try to force me onto the special maternity knee wheelchair. I am a very determined person so I was trying to get up and so I started to think I was permanently paralyzed or something because she told me that I should be able to get up.I completely broke down in tears because I felt absolutely helpless and emotionally and physically abused from her pushing and pulling me and making me feel less than a human. She gave up and said well if you don’t get up I’m going to have to shove a catheter to get the pee out and it’s going to hurt. It didn’t hurt because the epidural hadn’t worn off from my lower body as I was telling her. I was not being dramatic and she thought I was I wanted her out of the room because she made me feel so uncomfortable. I was crying for so long because I felt like I wasn’t going to be able to walk again I felt like maybe they did my epidural wrong but no it was just the nurse giving me a hard time and the whole time I was crying she kept asking me questions.I kept asking for one of the doctors so she could just get out ,that was a nightmare I still get sad from even thinking about it. I definitely would not recommend this hospital for anything.

Ihave a burn on 12% of my body. These doctors and the nurse staff are so helpful they do what they can to keep me comfortable. I have had 2 surgeries and a 3rd coming Wednesday this is by far the best place to receive care if you are a burn patient. Im thankful that I was brought here and I am receiving care from this awesome team ..

They forgot to charge me a co-pay and I asked y I dont have to pay it for my insurance. and they didnt no why. so now there charging me $4000 for a check up on my daughter and not only for one child but 2 of my kids on the same insurance. so now I have $8000 I owe them because they made a mistake and dont no how to fix it

Lets just say I thought I was going to die. I had been to a few hospitals this certain night and rushed in a ambulance to this hospital. I showed up with blood pressure 180/116 and a pulse of 190. No I dont do drugs. The nurse was so damn nice to Me, the doctors, everyone. They got me to where I needed to be. I thought I was going to die and the way they treated me, kept me alive. Great hospital and staff

No one ever answers the phone during business hours or returns calls. Been trying for months to just talk to someone with several messages left. Nice patient care for another humans life. Its not like cancer kills!

So almost a week and half ago my S.O was admitted to this stupid hospital. They mistreated him and held him there against his will. He had stated he wanted to leave because he didn’t feel safe there because of the way he was being treated and what did they do? Oh well they said no one could visit him anymore because his visitors were telling the staff that they wanted better treatment. By far the worst hospital I have ever been to. I would give them no stars but unfortunately that’s not an option, while we were there before they banned him from having visitors and drugged him, we tried to work with the staff to get better treatment. I guess this place doesn’t do well with people speaking up with the mistreatment of patients. Beware if you do speak up because they will most likely kick you out and threaten you be arrested with your newborn. So unprofessional and well let’s just say after talking to more 7 individuals there is nothing they were able to do to correct the issue and we will be looking in another direction for it.

The nurses was awesome. only thing about the hospital was they did not offer me an option to leave .our to come back or to even eat when I had to have surgery for 12 hours later not only that but they didnt give me enough medicine only last me for about a week when Im in recovery for 8 weeks not only that but its hard to get in contact with the doctors to prescribe more medicine not only that but when it came down to me being a pain yes she gave me more medicine but she overdid it and I could not breathe so that is what Im complaining about their professional is on and how they conduct clients other then that everything was awsoawe

LONG STORY SHORT, dont go here! They refuse to treat the patient and if the patient is in pain and happens to even raise their voice they throw them out. My husband will probably end up back in an ER later tonight. My husband was seen here earlier this evening for CRPS. Its considered to be the most painful affliction known to man. He was in the middle of a flare up and needed medication that had ran out a couple days early. He was brought in an ambulance it was so severe. He was given one pill after having to wait in their hallway for nearly an hour while all the staff joked and gossiped, never bothering to check on him. When it was apparent that one pill was not enough and he was still writhing and screaming in pain they still never bothered to check on him. I asked them if they could give him another dose or do it in a shot as had been done at other hospitals in the past. They pretty much said theyd check, but it looked like they were getting ready to discharge him. Even though he was by this time in worse shape than when he came in. I started recording video of the Dr. as she said her hands were tied and they had to discharge him. She said she had another patient to attend to and would come back to discuss it. Apparently she sent the cops in to tell us there was a policy that I wasnt allowed to record and we had to leave.

The Dr at the emergency room did nothing for my son but send him home and tell him to take the same medication I bought him. Then one of their walk in clinics did the same thing and a Dr at a different office through the same hospital. Now my son has stage 4 stomach cancer !!! Why dont your Drs look beyond just what they think is going on?? Not 1 xray or ultrasound!!! I would never bring another family member here.#YOURERDRFAILEDMYSON

Terrible billing department. Make sure you keep all records including receipt that you paid your copay. ! went there once in Aug 2012 to see Dr Breburda. I paid my copay at time of visit and my insurance company paid them the balance. In 2013 I received an invoice demanding payment again. I submitted proof of payment and didnt hear from them. However in Feb 2015 I received a demand for payment from a collection agency. This required me to dig into my old records for the proof a second time. Ill also need to pull my credit report and dispute incorrect negative information if they or the collection agency reports to the bureaus.

The receptionists were unprofessional I stood about 5 minutes while one was having conversation with the person ahead of me while the other one was on the phone. Both conversations were of a personal nature. I was never acknowledged even when I did there was no greeting or mention of the time I was ignored. They both set a bad representation for the Internal Medicine clinic.

My son is currently there, all the staff have been amazing! He was burned 40% of his body, they have been awesome! Such caring people, everyone is so polite, asking if we need anything while there. Care and love for the family memebers that are visiting as well.

Very disappointed and disgusted!1) Im sharing a room with someone that needs assistance going to and from the bathroom (not the problem). What I take issue with is the a fact that the nurse who helps her out of the restroom neglected to clean up her very obvious blood droplets all over the floor, not to mention the very obvious mess she leaves on the toilet seat.2) My own nurse, who told me shes coming down with something is....1. Drawing my blood for labs as her nose was literally dripping snot 2. Uses my pillow to stabilize my arm (not the problem) and gets blood on it and tells me its okay, its not much and expected me to still use it, instead of changing the pillowcase. I literally had to go get one myself.3) My own nurse suggested that I walk up and down the hallway (not the problem). I walked up and down the halls a few times during the night. During one of my walks I did for 30 mins, I found my nurse passed out at her desk for 26 mins. I know it was 26 mins because another patient activated the nurse call button while I was walking and she slept through it. Another nurse had to clear the alert and said weird, it says holding for 26 min. I also know she was passed out because I waved my hand in front of her face and she had zero reaction.4) My own nurse, not even 5 mins later, was literally sleeping while standing in the middle of the nurses station. She only woke up because I asked her if she was doing okay.Apparently MIHS takes zero issue with paying their nurses to sleep on the job. How in the hell do you expect me to trust her to perform her duties when shes half awake during her shift!? We put our lives in their hands!!

I am sitting on the 5th floor Medical ICU furious, and I am glad I am here. If I were to leave my sister in the care of these night nurses and doctors shed probably be dead. She has a fever and there was nothing but unnecessary loud noises directly outside her curtain. Not including the other people rushed in. I overheard nurses make sarcastic remarks about their jobs, laughing and giggling EXTREMELY LOUD at 1 in the morning. I went home to change and came back and my sister told me she never got dinner. She was starving. She was also in extreme pain and when I went to get a nurse her excuse was oh her meds is just about due. Which in fact was an hour overdue according to my calculations. So sat wipping my sisters tears and feeding her ice to keep her cool. A nurse never came a flipped my sister around I had to do it myself. Which shes been confined to a bed for 5 days now. Just got off a breathing tube, has not left the bed and has been complaining her back was hurting not ONCE did anyone try to come turn her. She was so delirious and right when I would get her settled and sleeping. Id hear the trash can slam outside her door purposefully after I had made a stink about my sister not getting food. Oh and my favorite part was the fact that I am watching her blood pressure rise and not a single person came and looked. An alarm would go off they would walk in press a button and go back to their conversation in the back. Eventually they turned it off. I dont need my sister to get special treatment, but while she is here Id expect her to at least check if shes breathing. Which the scary thing is she kept pulling on her oxygen tank and when I tried to get her to stop she said I cant breathe.