Dont go here!!! If I could rate this place with negative stars, I would. After attempting suicide and waiting 6 days on suicide watch at Jefferson Torresdale to get a bed at a psychiatric facility, I was sent to Jefferson Main. I was assigned to the senior Psychiatrist Dr. Certa. Dr. Certa with his team talked to me once, for five minutes, and told me, no medicine would help me and that I needed CBT therapy which they did not provide at the hospital. They gave me no treatment. I was in severe mental distress and they did not care or treat me. The Doctor knew I was previously diagnosed with bipolar and bpd, but decided that because I wasnt currently in a manic state, I was all the sudden not bipolar. Although they knew I tried to kill myself with Zoloft, and that they told me no medicine would help me, they tried to give me Zoloft. I complained to a Doctor who was on his team. The Doctor or student doctor that was on his team agreed and told me Zoloft wouldnt help me and that I didnt need to take it. They didnt give me any meds. They tried to keep me there with no treatment and I complained that this was patient abuse and I needed to go somewhere that would actually treat me, so I got discharged 2 days after being there. I need psych meds and because of this horrible place, Im currently on nothing, barely getting by, waiting for my appointment to come with my psychiatrist that Ive been with for three years and who diagnosed me with Bipolar. Ive talked with many psychiatrists and therapists over the years and have never been told I didnt need meds and that they wouldnt help me...

Filled out the lengthy online appointment request form, which ended by saying someone would contact me within 48 hours. 2 weeks later and nothing. I visited their office at 833 Chestnut St to make an appointment in person, and the office is physically locked with the lights out. There is a sign on the door to call the office to schedule an appointment. Call the office that is physically closed and no one is in there. I have called many times and left many messages without answer. The JEFFNOW phone intake center is not allowed to connect patents to the Psychiatric and Behavior department. This entire system is flawed and extremely frustrating and speaks to how difficult it is to get mental health care in this city and country.

At this point Ive called about 20 times and left about 5 VCs, still no response .. dont give us a phone number if you are not gonna answer it!!!!

The reception staff should be a bit nicer to patients.

I have been calling there for two months to request an appointment and always. always get voice mail. I leave a clear message with my name, telephone number and my reason for calling. No one has ever called me back. There is only one other place that takes my insurance and I had an unacceptable experience there and will never go back.UPDATE: After two months, I finally got through to someone there who was rather snippy. She said that the billing department had to review my insurance before I could make an appointment. Unsurprisingly, I never heard from them. Fortunately, I am only somewhat depressed, not suicidal.

The doctors are very professional and courteous. The front desk staff was rude to me, just saying, need a receipt. She never even said thank you for my copay. Called to speak with supervisor and no one returned my call. Reception should be courteous to customers at all times

Wish I could give negative stars! My brother was bipolar and suffered with acute schizophrenia! He’s dead now! So terrified by his own delusions he thought ending his own life would be better than getting murdered by someone who never existed would be more merciful! I stressed to the doctor that he was extremely delusional and didn’t sleep at home due to some imaginary murder but they dismissed my concerns with “ we don’t like to diagnose anyone prematurely”? But he has crashed a car on the highway trying to run away from an imaginary murderer and even begged me to attend his own funeral. Stressed this to the doctor and was dismissed! He should’ve been court committed! My brother was failed by the system and took his own life at 20 and died alone and afraid. Please don’t send your loved ones here! They will NEVER get to the problem! And will call for a family meeting yet will discharge a patient despite a family’s opposition!

Everyone was wonderful - thank you!!

Psychiatrist doesnt call back or send in refills as promised. Checked my jefferson chart and half were sent. I feel like I have to call and call every time I need to speak with the doctor and follow up, even if she promises to call back to follow up. They dropped me as a patient because I couldnt follow up every 4-6 weeks, as I travel a lot for work. More like theyre not getting a copay and opening up a space for someone else. Awful experience.

This psychiatrist Dept is a joke. Half the time they dont answer the phone nor do they return phone calls! When I finally received a call back 3 weeks later to schedule an appt for 3 more weeks later, it was not what I had expected....Upon seeing the psychiatrist whom seemed as if swiping my debit card first! was more important than starting my session. So we begin, the ending note He told me to read a book! ( Which I already had read)And I should be alright. He also told me to schedule some psychotherapy sessions and that should help......Well unbeknownst to him I guess he doesnt realize the reception area doesnt answer the phone!!!! One day while having another appt, I walked in to make an appt and No one was there!!! I walked around looking for someone and absolutely no one was in site...so I knocked on a door and opened it and no one was in there....so before I got myself caught snooping around I went to get my doctor whom was right next door and wanted him to see what Jefferson psychiatry department is all about....His exact words .what is everyone out to lunch??? This shouldnt be...we just walked in her, had we been thieves we could have walked out with everything..he made a phone call...while doing so, someone of the office team came out of a door laughing and surprise surprise to see the doctor and me standing there....So he made her make me an appt...and He said to me I will see you soon .let me talk to her.....well moving forward my appt was cancelled 2 days before and never rescheduled - why- because no one answers the phone.....!Jefferson really needs to take a look at this department. I have never seen anything like it..what do they do there but honestly collect a paycheckand go to lunch all day .Must be nice!

Nice young guy ... but as a medical student knew whats better for me than me.... doesnt return calls

I was in hospital last year for back surgery. Old Therapist women is treating patient badly .so rude.....

Terrible I won’t send nobody there for nothingMade me feel worse than what I needed to go there for

Not recommended.

Vary professional.....

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