I was hired back during the beginning of February of this year for the inpatient social work position, and then terminated a month in a half later. My “fellow” colleague who I was training under set me up to be terminated from this position. She reduced my caseload to seem like it was too much for me to handle. During my time there this colleague was rude to me because according to her I asked too many questions. For what I thought was a routine check to see how everything is coming along it turn out to be my termination. The director of the program never gave me a warning. Just stated that I was being terminated because she thought that I couldn’t handle the caseload due to former my colleague purposely sabotaging it. I thought that the director of the program could have given me a warning or ask me more questions in regards to how everything is coming along. I looked forward my whole career working a position like this. And for it to be literally snatched from beneath me was disheartening. For any new incoming employees especially hired for a social worker please keep a list of the clients that you work with and make copies of paper work to be on the safe side. That’s what I should have done.

From the moment we arrived at Friends CRC. My family and I were greeted warmly and given a detailed explanation regarding next steps, what to expect and who we would speak with during our loved ones care. Our family member was treated respectfully, our questions were answered and we were immediately put at ease by the calm demeanor and empathetic disposition of Mike, the Director. While this was an emotional time for my entire family, we were relieved to know that our loved one was receiving good care. It was a team approach: administration, medical staff, social worker and chaplain (who prayed and provided our loved one with a bible) all played a role in our loved ones healing. It’s a well run program with a plethora of resources for individuals to access. We are on a better path thanks to Friends.

Forced against law our side of restrictions a guidelines against will. within the same occurrence of proper assurance and insurance for repair. no safety in the hospital being in service for the health aid community within strict holistic jurisdiction. everyday i fear with in calm ability to stay safe tactically acting as a professional in the requirement to stay alive in fear of death in the brutality that took place.

Generally I rate the hospital a solid 7/10, lots of improvements could be made…Technology updates are important. Doctor Matt Parker needs to be more open to traumatic subject matter. None of the staff were capable of responding to my specific subject matter. So I was largely ignored and medicated psychiatrically, without proper conversational therapy sessions (psychology).

Dont get me wrong, there is some room for improvement. But, Im giving 5 stars anyhow to balance out all the 1/5s. In my very honest opinion, Id rate Friends a solid 4/5☆Overall, the techs and nurses were very attentive and generally helpful. Some went above & beyond. And I rly wish I were better at remembering names, bc they do deserve some recognition. Its a tough job; they are helping patients who, often, dont realize theyre in need.The therapy groups are great, especially art & music. Staff strongly encouraged each patient to participate, but didnt force them. They had a daily schedule and rotated different groups & activities throughout the week; so while it was structured, it didnt become monotonous.Personally, I enjoyed most of the food lol.I do think the intake process could use some improvement. Waiting hours to be placed on a floor isnt ideal, especially when a patients in need of meds.Also, in my opinion, the 72-hr thing should be more thoroughly explained ahead of time. Bc after having been admitted, nearly [if not] every patient was initially angry, upset, anxious, confused, or aggravated as they entered the floor - each one with the exact same / similar complaint.

This place is the worst hospital ive ever been to. They do not care about none of us they only care about their paycheck. When someone makes fun of your pronouns they dont do NOTHING nothing at all. They dont care. If you forget your meds they get mad at you and be disrespectful for no reason. If YOURE THE NURSE its YOUR job to remember our meds. Not OUR JOB do better. The staff are rude and say whatever they want to say. They never treat our issues seriously. Horrible place do not go here.

Great staffI have SEEN them help others.Good foodClean

SOOOOOO VERY UNPROFESSIONAL!!!!! I gave this place one star only because you can’t post without one!!!! Dr. Salaam hasn’t had the courtesy or professionalism to call me one time about my child’s progress/ treatment or medication protocol!!!! He has seen my child maybe twice in four months and dares to keep him confined without any heart to even contact me!!!!! WHAT IN THE HELL IS WRONG WITH THIS GUY??????

I called to inquire about a friend in crisis and the male nursing supervisor on duty at 8:35am was having a bad day. Families and friends have no rights to ask about their loved ones well being.

It was horrible I sat in the crisis area for 26 hours waiting for a bed. I went there for grief counseling due to a sudden death of my brother. I didn’t receive any therapy they just give you meds to put you to sleep. Then when I woke up I was dizzy and I ended up falling 3 times. I hit my head and knee. After this they told me the doctor will be here tomorrow. This was on the 11th of July. I am home now and to date I have never seen a doctor. I wouldn’t send an animal to this place. I would rather go to the spca and be treated before I ever go back there.

This hospital didnt give my daughter her meds the morning of her release, they didnt call the insurance to have my daughters meds approved when released and my daughter still dont have meds its been 24+ hours. I called this hospital, the pharmacy called, the outpatient clinic my daughter was sent to called, my daughters insurance called and all we got was a run around and Im sitting here with a teenager not on her schizophrenia medication because this place could care less.

My time at friends hospital was surprisingly phenomenal. I had worries about the places when i first arrived, but when i adapted everything was good. Staff are doing their job right, the place is clean and everyone is treated with proper treatment. I really was able to work on myself mentally and physically within my time being there. Its a great 10/10 place to go to if your having mental problems or just problems in general. I first got there and it only took a few hours to settle in and then i was comfortable. Ive always had a problem opening up and saying whats on my mind and now i cant even imagine that being a problem for me. I wanna say thank u to all of the staff and workers there. Some might remember me but seriously yall are doing good and keep it up because i might apply there soon. You wasnt too hard on us, environment is eye catching, I felt more safe then i did in my entire life honestly. I didnt know anything about friends hospital, i didn’t even know friends hospital was a thing but now I’m recommending and telling EVERYONE about it. Friends hospital is legit and they definitely helped me to become a bigger and better person overall. Keep it up yall, your doin good. ~Issac Walker

I was here back in 2020 , this place has no structure the staff did not take their job seriously ! I was bullied the whole time i was here and the only reason i had gotten discharged was because the girl who wasBullying me was bullying everyone else mind you she was 10x my size , there was no therapy they threw you meds and that was it , some girl had multiple seizures because they couldnt find the right medications for her , i would no recommend especially because i am not from the area or dont live near by

The man who was I speaking to today on the phone was very very extremely rude and was impatient with me he didnt have any patience he was very very rude

I went to Friends Hospital this morning to inquire about a close family member. I was Treated with the uppermost Respect From the Admission clerk. She showed and gave me the forms to fill out with Total knowledge of how to proceed. I then waited a short period of time and was greeted by the RN, he was kind and thorough. Explained how the situation may or may not go. He said he would return shortly with a final answer. The answer was positive. My family is grateful and at ease knowing our loved one will be Treated for the mental issues . A very professional institution. God Bless .

My young teenage son, whose emotional maturity is younger, has been at your facility for a week and in that entire time, the psychiatrist I was told that was assigned to my son, Dr. Salaam, hasnt bothered to call me at all. Not to discuss what brought him there, his history, or even his meds. Ive asked a couple of people to please tell the psychiatrist I would appreciate a call. In my last conversation with my sons caseworker, who didnt really have a whole lot to say, especially when my son refused to participate in our first family session, I asked her if the psychiatrist has even evaluated my son, had diagnosed him (since so many psychiatrists come up with different diagnoses even though some of the core ones remain), if he had any recommendations yet. She told me he had listed a few diagnoses, none of which included the core diagnoses my son has had since he was still a toddler. He has significant history of trauma including developmental and PTSD; yet no trauma diagnoses was made even though I gave ample history to the weekend person who called me the day after my sons arrival for his history. I was impressed with your hospital and staff upon arrival and the one and only time I got to speak to my son for a few minutes he mentioned that he was being treated well and the food was OK. But not hearing from the psychiatrist within my sons first week there is unconscionable and causing me to question my childs care there. Is this standard procedure at Friends? I have two children with significant trauma, mental, and behavioral health challenges that have been in behavioral health hospitals many times and Ive always received a call from the psychiatrists within 1 to 3 days after admission. As a parent, Im frustrated and disappointed. Its never easy to send your child to one of these places and you count on professionals to work with you to support your child and you.

I wanted to admit myself here today but now I am so scared due to the reviews

Majority of staff at admissions is absolutely disgraceful. Behind the door its an absolute free for all zoo. Not clean or sanitary at all! Seems like they take up unnecessary time just to collect a check. Not to mention extremely rude. I checked myself in & almost immediately wanted to check myself out yet that took over 6hrs. Sad but I’d rather suffer then ever go there again!!!!

Keeps calling my number even though I dont have any affiliation to them or anyone who even remotely lives near them. When I asked them to stop they were rude. Cant imagine how they actually treat their patients if they act that way over the phone.

I got slapped in the face my a boyfriend with special needs and the staff just laughed about it

Went here for suicidal tendencies and ended up sitting in the patient waiting room for about 4 hours, during which I watched petients being handled poorly with bad supervision and overheard staff swearing and talking loudly about stuff patients probably shouldnt overhear. All this for the 3 people to ask me fairly similar, basic yes/no questions and confirm what I already know.

They are disrespectful and set on there phone FaceTimeing there friends wrost place

My daughter received substandard care, and the facility was terrible about communicating her treatment plan. No medication changes were made until we begged them multiple times, and they never spoke with her outpatient psychiatrist as requested. They attempted to discharge her on short notice without having a second family session as previously agreed. My daughter also reported that adolescent patients were frequently sedated, and she was assaulted and spit on in a bathroom by two other patients. There are many better options for adolescent psychiatric care (Kidspeace, Brooke Glen, Roxbury just to name a few).

Very unprofessional business, the staff are ignorant and nasty, they hung up the phone on me 3 times back to back. I think the staff should all be 302.

I had really good experiences and verry bad ones. In this hospital it matters how you Cary yourself and your behavioral patterns. There are some people that are on your side and others who couldnt care less about you. The reason why I gave them 4 stars is because no matter what you cant leave that hospital without learning something.

Very unprofessional And the quality of care is poor

I was at Friends hospital in in 2008 the staff should not be allowed to make threats to clients that they going to be staying there for the rest of your life if they come back the staff should not be allowed to make any disrespectful comments like that to the clients if they there for helpthis needs to be looking to the head of Friends hospital that runs the whole campus and building and needs to be taken care of ASAP

A place of nightmares, the staff is trying their best but arent given any resources at all

Very rude, even the switch board operator doesnt care.

I need you to know that the Doctor could care LESS. He was the worst part of it all. The reviews are correct. if youre looking for medical help seek outpatient because here you will be held in limbo and asked to wait for a Doctor who will throw any prescription at you DAYSSSS LATER without really hearing you out and tending to your REAL needs.On top of that they dont care to inform first timers. I was forced to stay a couple more days because I was given the 72 hours form too late... do not make that mistake. if you want to be out asap sign the form as soon as you can or you will b singing your freedom away.For the pros, the self reflection factor is good. So is the groups and you also make good friends in the patients, but you can get all that in an outpatient program. So I wouldnt waste my time unless you are homeless.

THIS PLACE WAS ESSENTIAL IN SAVING MY LIFE.I got along great with the staff because they knew I truly wanted to get better. Thanks to yall for helping me both mentally as well as spiritually & even physically.

I had to have my ex-girlfriend 302d because she suffers from paranoid schizophrenia and was off her meds for a week. Without her medicine she can be an extreme danger to herself and loved ones due to delusional thoughts that over power her mind. I had to have the police bring her to the Crisis Center. I could not have been any happier with the treatment I received there. The nursing staff and front desk woman could clearly see I was in great emotional distress over her well-being. They reassured of her safety now that the ER had her. They showed great empathy and professionalism. I could tell these people genuinely care about the well-being of the patients here. If you are deciding this location from reviews every hospital gets more negative than positive reviews usually by people with a biased agenda or people who cant comprehend triage and think wait times are due to peopel twidling there thumbs. These people dont understand the demand for care for exceeds the availability of care and these people work extremely long and exhausting hours to get everyone treated as effectively and efficiently as possible. Take it from this review which is completely unbiased; this is where you want to be. There long-term treatment center is the highest rated in the keystone area as per Google reviews. I feel much better knowing my ex-lover is in a safe environment with Medical Doctors and Nurses giving her the care she needs. I just need to make sure when she is released we can set up long-term out-patient care for her. But thank you Friends Hospital for being just that, a friend.

Was already concerned about the 1 star rating in the beginning, but was assured by my social workers that i was acting crazy and that people only leave reviews if they have a bad experience.. the 1 star rating is truly accurate. i threw in an extra star because there’s only one person there who honestly cared about any of the patients. if you can avoid this place, please do. they did nothing for my mental health and ignored many patients’ obvious outcries for help. i watched them discharge a girl who had said she was urgently suicidal and planning her suicide, just days before. it’s simply somewhere they can keep you. you don’t come out any different than you did when you came in.

I get that everyones experience will vary, but honestly, this place saved my life. The entire staff were nothing but kind. As I read most of these reviews, I severely question them. Youre not getting the whole story. Its mostly junkies who didnt get their way in some form or fashion, and then sensationalize it. The ones about doctors discharging folks even when they claim theyre suicidal - well clearly you werent suicidal if youre here to write about it? They are professionals and they know when theyre dealing with fakers and the real deal.If you are truly going through a hard time, and are suicidal, come here. You wont regret it. I was only in the waiting room for 6 hours before I got to a floor.

Staff strive to help patients feel comfortable and recover. A professional relationship between a patient and a provider is built on trust. Each have to participate in the treatment plan. This is what promotes positive outcomes. Staff is very knowledgable...Kjoyce, CRNP

If you need help dont go here they dont have any respect for you and they talk about you like a dog.

My brother was admitted to this hospital. He’s allergic to an antipsychotic that nearly stopped his breathing before. We had to go through hell to speak to a nurse and ensure they knew this and once we did, she was EXTREMELY rude, unhelpful and simply ignorant. He explains Dr. Rahman would spend less than a minute with him & just ask if he was feeling suicidal and stop him from saying anything else. Sarah Kelly, his social worker was extremely helpful and kind. He added outcries from other patients were consistently ignored by staff as well.Update after his release: He was sent home with the antipsychotic he’s allergic to.

Doctor Khan was not helpful at all. She would not give me the amount of medication I take to help me sleep. She decided I was bi-polar even though I told her I had Major Depressive Disorder and did not have any manic episodes. I signed a 72 hour notice because there were days when she was on the init but did not speak with me, when she did meet with me it was only for a minute or two. The social worker had me sign discharge papers the day before I was going to leave. On the day I was to be discharged the nurse asked me to come to the disk to finish my discharge papers, two other people were also being discharged. As I spoke with the nurse Doctor Khan asked the nurse what insurance the three people had and then told her to stop the discharge paper work. It was a Tuesday and Doctor Khan told me that if I didnt agree to stay she would take me to mental health court on Thursday. She finally agreed to discharge me on Thursday, it wasnt a surprise that I had to track her down on Wednesday because she did not meet with me. If she wasnt even doing anything for me why did she insist on me staying? I told the Dicial Workerbthat I needed therapy and asked them to set me up with a place that accepted my insurance. When I called the place the social worker referred me to I was told that they didnt accept my insurance. So I never got help for what I really needed. When I left the hospital I went back to taking the medications that I took before I went to the hospital and I was finally able to get a good nights sleep. I would not reccomend this hospital to anyone.

This place is sicken! I feel bad for people in there without family to fight for them. The majority of the staff are non caring. My child was not treated with respect or dignity. And when she got angry or voiced her concerns they deemed her aggressive and shot her with Lithium. She told them she cant take Lithium due to her history of Lithium toxicity. Since this hospital has visitation like a prison, by the time I got to my daughters first visitation, her arms were so bruised up from all of the injections and she had a rash forming. My daughter was dope up so bad. I immediately asked to speak to a nurse who said she was not aware of my daughters reaction to Lithium and it would be discontinued. The following day she was back to being injected. My daughter called and said they wont listen. When she protested they gave it to her anyway. I called again. My daughter, the very next day got punched in the face by another patient. I called and was told getting my daughter off the floor would be hard because they would have to find a bed. The nurses best advice was for my daughter to stay away from the man. WHAT!!! My daughter was sitting there and this man reached out and punched her but she needs to stay away from him. I said this man has assaulted other people. I dont feel comfortable that my daughter doesnt feel safe. Its the hospitals responsibility to keep her safe. In that moment the nurse said I dont see the consent form to speak with you. I said it was signed her first day. He said well I will work on a solution to the assault issue and your daughter being safe. I will also give her a consent form so you can call back and check on her. That was on a Saturday and for 2 days my daughter asked for the form and was told we have to find one. I kept calling and being bounced from voicemail to voicemail and being smoothed over with no result. I literally had to go and sit in their lobby refusing to leave until I spoke to someone! No one even had the decency to come and talk to me. They called my cell phone. And the man who called had no updated information to give. I let him know I will not leave until I know what is going on with my child period. Im sitting here now looking for where and how I can file a complaint against this place.

This place is a damn joke. I have a family member there who needs major help with multiple mental health issues and they said they cant do anything for her. She wanted to leave and look else where for help and they told her no she has to stay until the weekend is over.

Took 3 days to get psych meds and went through SEVERE withdrawal until my dr bribed me that he wouldnt give them to me unless I started eating which I couldnt do because I would throw up due TO the withdrawal. Catch-22. Dr. Was condescending but finally agreed to give me my meds after my case manager insisted he help me. Also I was able to sneak outside because the tech didnt see me behind her when she went thru 2 doors to go outside. While outside I walked around until like 30 staff showed up to get me back in. Uncaring cruel careless hospital. NEVER enter for help.

Doctor Du is neglectful to say the least. He refused to refill my anti depressant after I was already out of it for 4 days because I missed ONE appointment that frankly was a waste of my time. The anti depressant was working and so a follow up was unnecessary in my opinion regardless, I was more concerned about the side effects I was experiencing having run out of the medication!! WELL, with out a refill I fell back into a VERY DEEP DEPRESSION and nearly attempted suicide after days of ideation. I wont use Doctor du-little anymore and I really am shocked to see that friends lets people that arrogant manage peoples medication regimen. I would really like to run into that guy in a back alley! WOW

I was provided an extremely high standard of care from extremely caring people. My life circumstances were such that I was possibly facing homelessness after discharge. The social worker and doctor worked above and beyond to ensure that I was released to a safe place. I dont believe this would happen at another hospital. All the staff were caring and knowledgeable. Having been hospitalized at other places, I know that the techs made a huge difference at Friends, providing a caring, supportive and at times - even fun atmosphere. If you are going to have a mental breakdown, do it with Friends.

I would give this place a -10 if I could! Dangerous with ex-cons physically attacking each other. No security. Shared bathrooms with junkies. I had open wounds and felt unsafe taking a shower or sitting on the toilet. Human feces smeared all over the room. I had a hole in my stomach and for 6 days I could not convince them I couldn’t eat solid food as per my doctor so I starved. I lost 15 pounds there. The only way I got out of this place was to mention the many lawsuits against the hospital including federal charges. It’s a money game with Friends hospital. They won’t let you out even if you don’t belong there. They will make up a reason for you to be there and hold you against your will. Do NOT send your loved ones here!!!!

Never ever go here. Im one of the lucky ones that got out within 12 hours. Some people had been in that waiting room for 3 days.

If you want staff to judge you or dont want help dont come here !! horrible ! all they do is gossip .if i could put 0 stars i would this is for the out patient

Absolutely HORRIBLE care and concern for the patients. My family member is in the adolescent unit... last night was having seizures and after an hour and a half was transferred to a medical hospital. He started having seizures again today but instead of medical attention they laid his mattress on the floor and left him alone all day. The staff isnt monitoring him at all!! I cannot reach anybody other than unit staff... no managers, no doctors, NOTHING!

God bless the people at Friends, this is an impossible job that even when they care and do theyre very best possible. they will still be vilified. Wake up people, supporting our brothers and sisters with mental health problems takes time, effort, and money. As long as we keep electing people to cut our health and human services, the people at Friends have virtually no chance of helping everyone, and any successes should be applauded.

I only put one star because it wont allow you to rate zero. And thats what this place is, one great big ZERO. The staff are rude and nasty, and they lie to family about the care your loved one is supposed to be getting and what is made available to them. The doctors are no better. My son went there for help because he was suicidal and addicted to drugs and alchohol. He was there less than 24 hours and at 8oclock the next morning was discharged (without his signature because he refused to sign) and handed a list of drug rehabs and wished good luck. HE WAS SUICIDAL!!!!! and they discharged him. He wound up back there 3 days later after my husband had made all the arrangements with our health insurance provider. Unfortunately Friends is the crisis center for Philadelphia, so we had to go there first. I told the admitting nurse that everything was in place and authorized by our healthcare, gave her the name and contact number of the person putting everything into place and told her that she only had to make a phone call to get the chain of command rolling. What do they do???? They tried to send him to a rehab of THEIR CHOICE instead of following what was already approved!!!! When we fought them on it, they tried to discharge him again!!!!! This time it didnt work. We called the health insurance and our contact person brought the hammer down on them. I dont want to even imagine what my son would have tried to do to himself if he was thrown out on the street a second time!! NEVER NEVER NEVER go there. This place is nothing but a rat hole

I am greatly disappointed that Friends, unilaterally, sent my wife into a far away, low rated mental hospital. At least this elder and disabled husband could be faithfully visiting her. Now, I cant drive that far. No response from Friends.

Awful experience. Upon discharge was asked about filing out a survey, never given the survey to complete. To my knowledge all hospitals no matter what are supposed to give patients surveys to complete or mail them to their homes to complete and return. Why are all hospitals not doing this?

I took my friend there who needed psychiatric help. They evaluated him and sent him back to the streets within 24hrs time knowing hes suicidal has mental issues and has addictions problems. As i speak to people we all have the same disgust for this establishment that is supposed to help people get better.

Do not go here. When I arrived there was human fecal matter all over the place including in my room. There was mouse poop also in my bed. I was forced to take ice cold showers to stay clean which was a requirement for caring for yourself. The staff is rude and uncouth. The food on the first day was covered in flies. They gave us all food poisoning, all of the patients had diarrhea about a week into our treatment. The staff there does not report physical altercations and does not treat people well. This place is a prison without bars. They are running a scam out of this facility to collect money and torture mentally ill patients. They should be punished and this should be treated as a crime. They kept some of my clothing, body care supplies, lunch pale, and one of the staff members gave his creditor my personal cellphone number and I am receiving harassing calls for Corey James on my phone. I was injected with something without my knowledge which should be on camera. I arrived with no tape on my arms and woke up with tape on my arms. They tried to convince me I was crazy and that I needed to stay. Please contact me if you were also subject to this gross negligence.

My experience was great. The staff was kind & the doctors took care of all my medical needs. This was my first time ever receiving psychiatric treatment & I didnt know what to expect; I stayed for just under 1 month & came out 100% better than how I went in.. For me this was a life changing experience. Thank you, Dr. Shack & many thanks to the entire staff of BN2.

At the forefront of mental health & substance abuse care. Well organized, helpful, empathetic & respectful.

Friends used to be great but last time my husband stayed there they almost killed him. he has a heart condition and it became aggravated. they lied about drs being on staff, lied about who the head nurse was, deprived him of ALL of his medication, ignored him when he was having chest pains, refused to check on him, said that if he was having a heart attack, hed walk up to the nurses and say he was having a heart attack (he tried), said i didnt need to worry because they check on the patient every 15 minutes and the tech would notice if my husband wasnt breathing. waited 4 days to test him for the hormne your heart releases; it disappears after 3 days, turned away an ambulance, released him to me after his system was clear of the hormone, while he was STILL having chest pains and told me i didnt need to take him to the hospital because it was just anxiety. i took him over to nazareth where he was admitted because he was STILL having a cardiac event. my husband went to the crc last night to try to go into catch, they put him in recovery AGAIN (he has NEVER abused drugs and only takes whats prescribed) and is having chest pains again and being ignored again. i called the crc last night and told them about all of his medical conditions. we were told on tuesday that he has anoxia and his hemaglobin is 10, theyre going to kill him and im going to do everything in my power to beat the drum to get criminal charges filed against everyone who is involved and every higher up who supports this type of treatment because of administration failure. those i cant, im going to file a very public lawsuit against them and uhs and then use the money to help other victims do likewise

Terrible place for me as a transgender person. They refused to let me have my medication for the first few days, caused problems with my hormone injections, misgendered me even when I would correct them, messed up my dietary requirements until the 3rd day I was there, the staff made fun of other patients, the food was god awful and tasted stale and old, they told me i would be discharged three days before I actually was and caused problems saying I was a liar and that they would never say that. I had so many issues here and none were resolved when I tried to take them to a higher up. They ignored me and treated me like trash. If you want a good mental hospital go to Fairmount. They at least have amazing food and better nursing staff.

Thanks for the traumatic stress. I was sent here for suicidal tendencies and came out EVEN WORSE. I was diagnosed with acute stress disorder due to my experience here 5 months ago and I’m STILL DEALING WITH FLASHBACKS AND NIGHTMARES. DO NOT SEND YOUR KID OR YOURSELF HERE. I’m begging you. Horrible staff, terrible place, and much much more.

The EMT staff that helped do the initial intake paper work was very slow. He asked us why we brought our patient there and he told us that they werent sure if that was the place for him. then he stood there looking at his clipboard for a long time without telling us what he was doing. I had to ask him what the procedures are there for some clarity on what was going on. Only then did he explain the process, almost as if he didnt really feel like putting in the extra effort if I hadnt asked him. The facilities are very dirty and shabby. The initial waiting room for intake was two benches. and a VERY small room, so we had to see all of the other patients coming in as well while we waited anxiously to be seen by the doctor. Luckily our patient was admitted but calling back through the Crisis Response Center, I had to wait a LONG time for someone to be able to pick up. A few times I called I was not directed to the proper unit or the case manager. Another worker, a security guard, gave me his phone number and told me to call him. VERY inappropriate. And all of the security guard, intake med techs were staring at me, like hitting on me with their eyes. Terrible behavior, very unprofessional.Once our patient was in his unit- the older adult, I did feel that the staff, the med techs and nurses, were VERY NICE and caring. Luckily he is getting the care he needs.Overall this Hospital seems like it needs some funding. the landscaping is not being kept out with, floors are not being swept, the waiting room on the inside was very dirty, ants and crumbs on the floor dirty windows, chipped paint etc.. It was sad. I sure hope the hospital management takes these reviews into consideration.

This hospital is simply horrible. It just made things worse. Once youre in, you cant leave. I stayed here for a week and a half, it was a nightmare, they mix the angry kids and depressed/suicidal kids together, the angry kids make fun of the suicidal kids. The staff is racist, ignorant, rude, curses, and picks favorites. Please, please find another hospital to go to. you will be very sorry if you dont.

I contacted DBHIDS CRC for help & information for my son who lives in Philadelphia. I grew up in Kensington in Philadelphia, and now live in south Jersey. My son has had Bi-Polar disorder since he was 21 and is now 36, so this is not our first rodeo. He is non-violent. His family and neighbors know when his mania is triggered and he stops taking meds. Once this happens, he spirals downward, starts experiencing psychosis, is unable to realize his illness, becomes paranoid, loses his job, loses a great deal of weight, loses his ability to handle his finances, endangers himself and others because he loses touch with reality.DBHID and Friends CRC advised me to obtain 302 papers and commit him so he could be treated and return stability. My daughter and I went to Friends in Philadelphia as instructed 3/30/19 and after 2 hours was assisted by a case manager and obtained the 302 papers. The case manager said due to his weight loss, he would need medical clearance at his local hospital first (Aria Frankfort/Torresdale). We sat outside my son’s home and called 911 as instructed. Advised the 911 dispatcher who said she would need to send an ambulance to take him to the hospital along with the police. The ambulance came within 10 minutes and went to his door, which of course alerted him to the situation, the police never showed after 50 minutes and multiple calls. My son came out and left in his car shouting at my daughter and I, “Say goodbye to your son!” The ambulance couldn’t stay, of course, and left. We went to the 8th District to complain and out of concern for my son’s welfare. They had us follow an officer to the 15th District to file a missing persons report with the detectives. We returned home to Jersey at 1:00 AM exhausted and worried. Was he okay? Suicidal? Afraid to come to anyone for help?At 8:00 AM my son’s neighbor called and said my son just pulled into his driveway and was home. I raced back up to Philadelphia with the 302 papers in hand and had my brother and sister (they live local to my son) wait outside until I could get there. After an hour and 4-5 calls to 911, the 8th District and finally a supervisor the police came and took him to Aria for medical clearance, and finally to Friends. Friends CRC advised me to call later to find out what unit he was admitted to and when his hearing would be so I could be there. I called at 6:30 PM, and was told my son was evaluated by a psychiatrist and nurse who deemed the 302 was not warranted. You failed my son, myself, our family, his neighbors and his community. We all see his illness and know of it, how could “trained professionals” not recognize his needs? Are you truly concerned and compassionate, or are you looking for the almighty dollar? God forbid something horrible happens due to your neglect. I will make this loud, public and prosecute. Shame on you.

Do not come here. Staff sucks and the treatment is horrible. All around horrible in all areas. I have been here twice for a total of about 3 weeks and will defiantly never go back if i ever have to be impatient again. Staff harassed me multiple times, I am also a minor. and they treated me like I was an adult in jail. They are all ignorant people from Philly and do not care about you. Go some where else for help.

Its actually a NO STAR-Calling there (for myself) they automatically transfer you to a Crisis Ctr. which you get an ignoramous person talking to you like youre below a normal person because you have a problem. im a well-educated person and cannot deal with personalities who just dont give a damn. This place is obviously not checked out by ANY authorized professionals -- or PAYS them off!Still looking....

The receptionist lady in the front was rude knowing it was my first time coming to visit.. she literally laughed in my face in a negative way and didnt help. i had to call someone who has visited the hospital before. plus the workers are on their phones taking about shopping. like what? i dont even do that while Im on the job.

I was transferred from another hospital and for that reason I believe, was evaluated rather quickly. On a previous stay, I kind of just showed up.... and 11 hours later, I was finally admitted. 11 hours and a bologna sandwich.I dont usually complain about hospital food. Its food, within an institution. Its not going to be 5 star. However, without knowing for certain, Im thinking prisoners get better food than this. Always cold. Always gross. Unless its a holiday. Then, they actually serve hot food that is very edible. But, like last time, I had to ask the doctor for supplement shakes. Because, I (Like many others), dont do well without some version of food. Seriously. Just serve salads and sandwiches Friends. Wed all be better off. Or dont bring the food up and let it sit for an hour before serving.I liked the groups. Its why I picked this hospital a second time around. Some staff, however, were a-holes and make me wonder why we are allowed to express concerns during the first and last groups.... when we do and are reprimanded for it. Also, we are adults and prefer to watch something above the grade of cartoons sometimes. Im not asking for rated R here. No need for rape scenes and such. But again, WE ARE ADULTS.My social worker, yet again, didnt really social work. I say yet again, because they either seem to do their job well (Brooke Glenn on Close Ops) or they see you on your last day and thats it (Brooke Glenn different unit/Horsham Clinic... same woman). Im the one who had to call my Psychiatrists office to schedule an appointment. Said it wasnt something she did. Really? Listen people. Your social worker, is supposed to set up after care for you. Dont listen to or tolerate that crap. And, when they give you a shi**y explanation to cover their tracks, complain. Its the only way WE get heard.Oh. When I left I stayed in contact with a fellow patient. Who informed me they found mold in the patient water dispenser and had a problem with bed bugs.So, the only reason this place gets any stars at all, is the groups. And, the fact the doctor apologized to me. Never had a doctor make a mistake and fess up to it. Which earns at least 1 star in my book.

They stole me from a hospital in the early morning while I was dehydrated and had an infection. They mistreated me, ignored my PTSD symptoms and caused me more mental turmoil than Ive ever experienced or will ever experience. I was lied to, manipulated and mentally tortured by the staff. My lawyer had to worl all week to remove me as they were unlawfully imprisoning me. I will be filing a lawsuit.

The people were nice and somewhat annoying but I feel as though they didnt help much.

I wish I could give this hell hole negative 5 stars.I was detained here after a suicide attempt. I was enduring severe alcohol withdrawal and the the psychiatrist (Dr. Rahman) refused to give me any medication for it. Not even a B vitamin. In the end, I suffered delirium tremens and had to be sent to a real hospital where I was treated properly.I have since learned that I had a 50% chance of dying because of their negligence.This place is worse than prison. They not only force you to take extremely outdated and harmful psych meds, but you are deprived of any possible entertainment aside from 1 TV with a few channels, a couple of board games and any books you bring with you. You are not even allowed to have a cell phone, and there is virtually no recreational time where you can exercise or walk around.My stay here was arguably the worst 6 days of my life. Please, if you are thinking of committing yourself or a loved one here do not... for their sake and yours.

Was just in for a 26-day stay.If you had asked me to review the stay on the 15h of December, it would be a 1 star. I literally didn’t see my Tx plan or goals until the 27th. I had no input in them. My social worker, for a time, was out and replaced by interns. Several of them. I did her job for her. I didn’t even know who it was until mid-way thru my stay. My psychiatrist missed VERY obvious points about my care. Because of this all, my stay was MUCH longer than it should have been. There were roaches and mice. This all nullified a very nice/helpful MHT and nursing staff.I spoke with the patient advocate twice.On the 27th, I saw my Tx plan. I refused to sign it. I had not the chance to provide and input. I was also being d/c’d in 3 days. It wasn’t really mine. I fought to speak with the unit supervisor. And, then I got the chance to speak with the head of psychology.The phones sucked. Dropping calls. People not being able to call in on one.That’s when I was heard. That’s a lot of fighting for a sick person to do. I got to provide input on my goals. My goals were adjusted. They made it a point to work on the roach/mice issue. The social worker appeared more on the unit. The doctor went on vacation. Which was the greatest thing. He was replaced by someone who was more focused and on task. The MHTs remained awesome. I don’t know anywhere where a med nurse would take the time to talk to you in your room...But, that lady did.

Friends Hospital is a waste of time for any person with mental or emotional health issues.Starting with the intake process, I sat in the intake area for 17 hours before I was given a bed. They did not attempt to contact my insurance company until 13 hours after I had been admitted to the hospital. I spent 17 hours in a sitting position in a brightly lit room with a blaring television looping infomercials at top volume (two major migraine triggers for me) without my medications, further irritating some of my physical ailments and completely pushing me to my emotional limitations. I went to the hospital because I was very far off from being well and by the time I was brought to the room I would be staying in I was much worse off physically, mentally and emotionally than when I showed up.The treatment team that I had was less than willing to work with me towards any positive treatment goals and I was told by the unit psychiatrist that they would not be able to help me there but would not release me until I signed a 72 order and completed those 72 hours in the unit. I was without most of my medications to manage multiple physical issues. Getting my psych. medications was also an issue for the first several days, my medication for anxiety and PTSD was never addressed causing me to be in a complete state of panic for the time that I was inpatient (7 days). The medical staff was non-existent in helping me with addressing my medical problems (had surgery right before going inpatient). I was physically ill the majority of time that I was there and getting Imodium to address those issues took over 24 hours for approval and getting them added to my chart.Group therapy was limited to movement and musical therapy. Two things I could not do, because of the recent surgery and the migraine I was experiencing and unable to get medication for.The whole time I was there I was in more pain, physically, mentally and emotionally. Everything about what they do in regards to caring for people with mood and mental disorders needs to be reevaluated as they are doing more harm than good to a very vulnerable population.

Please consider going to another facility. I took someone here and it was a disaster. If you have read through these reviews and are still unsure, please, please, go someone else. The staff and process at this facility were terrible.

Pending......

I love working there one of the greatest jobs I had

Not a bad place to get help

Horrible! Dont go you will be very sorry. Once your in you cant get out. Being in this filthy hospital made me worse. Staff are ignorant and rude. Doctors, if you see one are condescending. Please if you value your sanity go elsewhere.

I walked into friends July 23rd 2018 told them I was suicidal and I need help dr. Jeff told me since I did it shoot myself in the head like I planned on doing I need outpatient if that wasnt the most degrading and disrespectful response to a suicidal person thank God Im strong enough to just walk into a different crisis center to get the help that I need you should not have a license to be a doctor and I think hes racist I would not recommend anyone to go to Friends Hospital theyre only there for the check they dont care about nobody but themselves cuz theyre getting paid

I FArted in my bedroom. just thought youd know. Also, hospital was ok.You get 3 stars. Man, that fart is still lingering

My cousin was in there for bout 24 hours. They kept her in the waiting room for 18 hours. No offer of food or drink and also had a movie playing with a woman being raped repeatedly throughout. My cousin is a sexual assault victim. She was offered her first glass of water 12 hours after being admitted. Her first offer for food was 15 1/2 hours later. She told them from the beginning she was on kolopin and they didnt offer her any or any meds to help with the dangerous detox. After 9 hours of being on the unit she fell and had a seizure from obvious benzo withdrawal. They put her in the quiet room and laid her on a bed with no rails for an hour following the seizure. 2 people checked on her. Then decided to call an ambulance because of the Apple size lump on her forehead. Then an hour and a half later she finally arrived at the hospital where the er attending confirmed she was in full benzo withdrawal. Do not go to this hospital if you want treatment. Youre life will be in grave danger.

My father was put into this hospital, one day I wanted to give him jolly ranchers and the staff SCREAMED at me, I was only 12 years old and with my mother and sisters, it was very sad that the staff can’t be nicer to the people visiting their family

Never go to this place ever. Terrible treatment, no help. Waste of a week for me. Send your children somewhere else.Disgusting food. There were rats and blood on the walls

I went here and thought that it was just a De-facto homeless shelter. I do not believe that they are trying to treat anyone here at all. It was just a revolving door.

My daughter is in this place. They wont tell me anything about her care. She was assaulted in the face last night (Aug. 10) and staff did nothing. They are not medicating my child nor helping her.

Uncomfortable and degrading. Only go as a last resort.

One star is to high they are very slow and ignorant. How am i allowed to see my child 3 times a week for one hour and i live almost 2 hours away i requested to take my child home and was told if I do that they would take me to court and they would keep her longer. Someone help me what can i do. Where can i go.

Unfortunately the healthcare system is the biggest fraud on the planet, but when doctors and nurses say they care, but then the insurance runs out, theyre quick to get rid of someone.

I hate this hospital a lot because when my mother went to visit me the employees treated me like trash so thats why im not going there anymore because is not worth it

Staff rude and in my opinion did not care about me whatsoever

I was treated like a normal human being. They care and they help you.

Bad staff

I like the milk

Rude on the phone

The worst

Go