This place is an absolute disgrace. I would give zero stars if possible. Never in my life have I witnessed such unkind, unsympathetic staff — at a facility designed for those in crisis, no less! It’s a real shame that patients come here desperate for help are treated so inhumanely. The red tape and hoops you have to jump through just to get admitted are beyond ridiculous. And after that, you are treated like just another number. They are not here to help. Only to run your insurance card and kick you back out on the street!The entire intake/treatment system and faculty need a serious overhaul.

This place should NOT be treating patients with mental illness or addiction! Releasing a patient after they said they don’t want to live, or a patient who attempted suicide and continually threatened suicide after arriving, is insanity. The staff here, are the ones who need help. I’m glad I don’t need their services but a loved one recently went there for help after he was told by Penn Presbyterian that, that’s where he had to go for the assessment to enter their rehab. After over 9 hours they released him, saying his insurance wouldn’t cover rehab. They gave the wrong assessment code to insurance company. Lorna was rude and defensive and I was told that he would have to come back to be reassessed! She didn’t follow up with my family member or the insurance company as she said she was going to do. Later that day Shannon said, he’ll have to go to a hospital in his area. If that’s the case, he should’ve been told that when he went to them for help! I guess they keep people long enough to BILL THEIR INSURANCE. Sounds like a SCAM to me.

If I could leave this place 0 out of 5 stars I would. Its an absolute joke! If you want your loved one to get proper treatment, DONT send them here. They turn people away that are in need of real help for depression or addiction. To top that off, they cant seem to get their story straight. We were given many many different answers and responses as to why my family member was not approved into a treatment facility.

Physically the place is a dump, came back with flea bits on my arm. However the staff was wonderful and caring to my wife. Even the security guards were very kind and soft spoken. The nurse and doctors really try to help. They gave us referrals when we left

I have been going here for 8 years and got kicked out on 1 appointment I didn’t make myself. Unhelpful staff and social workers walk around like zombies. They shuffle you from dr to dr to dr. This is a place that makes your mental health worse by causing you huge hassles and sacrificing your own time.

Please if you have a loved one whether its drugs or mental illness dont bring them to this crisis center. I wouldnt bring a pet rat there. First and foremost the guard that works overnight shift is the most disrespectful security guard Ive ever came across, talking to these patients like they are dirt. They are people with feelings, our loved ones and I dont care why they are there. Your insurance pays for this security guard to degrade and humiliate patients. BTW did you know that you can only have two tiny cups of water no matter if youre there two hours or sixteen hours. Yes this is how this guard treats the mentally ill and/or addict. What a disgrace that Pennsylvania hospital pays this man a paycheck, and insurance companies pay this hospital all this money so Hall Mercer guards can make the sick feel more worthless, scared, nervous, sad, low, hopeless, shameful, than they did before they walked through the door. PLEASE IF YOU OR YOUR LOVED ONE NEEDS HELP TJERE ARE OTHER PLACES WHO HAVE EMPLOYEES THAT ARE NICE, KIND, COMPASSIONATE, AND SPEAK LIFE TO THE SICK, NOT DEATH. STAY AWAY FROM HALL MERCER CRC!

Horrible place!!!! I was there for help,and was physically knocked over backwards by one of the male nursing staff!!!! Everyone talks down to you with an attitude!!! And yet these are the people deciding our fate!!!! Someone should go there undercover!!!! Its a mess! Needless to say i was the one thrown out!! So i never got any help,and Im back to square one,physically sick and mentally in a bad place!!!! Thanks CBH

This place is the pits! They make your problems worse! Nothing but a cog in the machine! I would be ashamed to work for such a place, they abuse the disabled, the elders, anyone they can get away with! Shut this place down!

This has got to be one of the disrespectful places for the mentally ill who at time dont understand their situation. Dr. Christian Kohler of Pennsylvania hospital runs this place and he isnt the best penn has to offer. There is no respect at Hall Mercer and the staff at 4 Spruce Pennsylvania Hospital is horrible, you have this bunch of doctors that dont communicate with families. My child was kept well beyond what the voluntarily requirements were,despite Dr. Kohler treatening to commit her if she didnt. I was on 4 spruce mental times with strong smell of feces and no housekeeping attempting to clean it, many lazy staff thru this unit.

These people deserve no stars, they have a bunch of underpaid people with no respect for patients. Dr. Christian Kohler is the director of this unit and looks at everybody as being a pre-medicated pyscho. After spending a night at hall Mercer it left me with more trauma than what the original problem was. I spent a week on 4 spruce at Pennyslvania hospital and the people running that were very unprofessional. I was threatened multiple times to be restrained and there was no reason for it. I was given meds that doctor knew I had a bad reactions with previously but refused to listed due to Ego issues. The unit smelled liked feces and urine and they regulary had people in restraints locked in a solitary room screaming for everyon,. nobody checked on these people on restraints. 4 Spruce at Pennsylvania hospital reminded me of an asylum for the mentally ill and it was a sad place, University of Penn backs this place and someone needs to investigate everybody involved, including Dr. Kohler

Unprofessional Scum!!!This place should not exist!!

Terrible place the staff dont treat you good and the security very mean

Staff was very nice but the security guards are mean and ignorant and someone who is coming to get actual help and is scared to death may be put off by this. Shame on them!!

Help my son many times they took care of him

Why is this place still open❓ It’s horrifying

They can be disorganized at times, and the intake process (for outpatient services) takes a bit. But Ive been going there for psychotherapy and meds management for over a year, and have had nothing but a positive experience.

Horbile sent home no help.

Awful case mangers