It looks so beautiful here I just had to give it 5 stars.Nicole Boyd, you are missing out!This looks like opportunity, and stability! Like those nice comfy chairs.The foods good.Hallelujah, I met jesus and was admitted to Einstein CRC :)

I was there in January 2020 and the staff were great. I got excellent attentive care from all the nurses and doctors. Keep up the great work 👍🙏

My boyfriend checked me in to this place last night and holy cow it was the most traumatic experience of my life. I had been feeling very down and depressed and was at a loss for what to do, so he believed the crisis response center would help me. Well, once I was checked in in the emergency room, they told my boyfriend that he could not come downstairs with me to the response center, which made me a bit leery from the start. So I left my belongings with him since I knew they’d be safe and I went on my own. Once I was downstairs I was checked in again and placed in a waiting room that had chairs, 2 TV’s and 2 phones. They said we are allowed to use them to call anyone. So I tried calling my boyfriend at one point to let him know I was waiting to see wha the doctor was going to decide for me, and low and behold I couldn’t get either phone to properly work. The phones had tape all over them and wires hanging out. I had to cry and beg a staff member to allow me to use a phone to talk to him which finally they did after I already went into a panic attack.There were 2 women asleep in there and I know I had been there for at least 4 hours in total, and these women must have been there for 24+ hours. They offered us unhealthy food like chips and wrapped sandwiches and blankets and would come out if we tapped on the glass window but then would run back inside after “helping” us with anything we needed, which basically they were of 0 help.I’m 23, in a graduate program and have a beautiful job and am simply depressed and needed help, with hope to talk to someone immediately who could calm me down. This place was traumatizing and made everything I felt 10Xs worse. They make you feel locked in, with minimum contact to the world, and treat you as if you’re an animal. When I was having a panic attack their solution, instead of just offering me a phone to begin with so I could simply call my boyfriend who was waiting upstairs, was to give me “drugs that would help take the edge off” and I thought that was the most inappropriate response.NEVER TAKE YOUR CHILD HERE. Boyfriends, never take your girlfriends here, and vice versa. My boyfriend got a number from the hospital and actually called the crisis center while I was down there because he felt like the whole situation was really unsettling and he could tell over the phone how scared I was and how rude the people were when he spoke with them.In the end they told me I should go into a psych ward where I’d be able to see no one and only have visiting hours. How would that solve my depression? I simply wanted to talk to someone when instead I was treated as if I should be locked up like an animal, offered drugs, and given no means of contact. I’ve never felt more alone and traumatized through it all. I’m so sorry to anyone who’s ever been here. Any human deserves better then what this crisis center is.

I just want to understand WHY is it that the 1st response that the Drs have at this facility for these children is wanting to give them DRUGS???? All they want to do is drug these children up. Do you NOT have any other remedy or methods to assist the youth without doping them up having them like zombies or sleep all day?!?!? You are a CRISIS RESPONSE CENTER which mean that you should know how to handle these patients in other methods than DRUGS!!! My God!!!

I wish I could give NO stars! I brought my daughter here tonight because of a crisis and after being checked in through Emergency, we have been sitting in this waiting room for over an hour. This is how the Crisis Response Ceneter services a person who comes in suicidal!!! The intake nurse has called CRC several times and we are still waiting. How is this not a patient safety issue?! This and every other crisis center within every other hospital we have been through in Philadelphia is TERRIBLE!!! I dont understand how a hospital can continue to be funded and treat patients this way! I have been dealing with my daughters mental health challenges for a very long time and I am continually saddened, frustrated, and all around disappointed with the care, or lack there of of the professionals in this field and at the hospitals. I continue to pray for my daughter and all who live with mental illness.

In February of last year i was admitted into the Einstein Crisis Center recommended by my counselor at my school. I didnt realize till after i got there that they treated me with disrespect. VERY MUCH! I also couldnt believe what i was seeing when i went to the place where i had to be impatient itself. There was kids running around everywhere, they had inappropriate movies on, they made you not get a shower at all. I had to wait 4 days to get a shower. Beforehand i broke out in a rash all over me for not being clean and they rushed me to an emergency after complaining several times. They never called my parents to make it official that my insurance covered it and billed my parents over a few $1,000. They dont tell you anything. They allowed a kid who suffered with asthma to just lay there and say that he was faking it just when he was having an asthma attack and me and another girl had to help him. They wont allow you to bring outside food in because they think my parents were Poisoning me. Instead they bagged you unhealthy food such as potato chips with a juice and a small sandwich. I felt i lost so much weight and was more severely depressed than usual. Waited a week and a half for me to actually get sent to a hospital that takes care of you. Im surprised they havent inspected this place yet. This place needs to be really taken a look at. DO NOT SEND YOUR CHILD HERE!

Guards were very calm and friendly. Intake person was cool. Should fix TV in waiting room to help keep mind distracted. Upstairs is a different story.

Went there due to feeling suicidal. Dr was very rude with me after waiting a long time to see him. I asked at one point why his extensive probing into my history was relevant, and he responded I will decide what is relevant. As a person dealing with these conditions for 30 years, I have a good, or better understanding than the Drs. That is not me being arrogant, just being an educated patient. Anyway the conditions at the CRC were horrible, it was like a jail. About 15 people in a room, no beds, blanket on chairs. I had to sleep on the floor with a blanket, which was at least clean. I have chronic back pain, so you can imagine what sleeping on a hard floor did to my back. Everybody was smelly, trash everywhere. There was 1 bathroom/shower for 15 people, both male and females. Staff very rude, uncooperative, inconsiderate and downright a holes (including the Drs). After a while, I decided I wanted to leave (I was there voluntarily), it took over 3 hours for them to process my release. I will never ever go back there again, and never would recommend the place. Oh last comment, the men were farting disgustingly all night long, making it particularly stinky in there. Greasy ass farts that were foul.

Brought a family member who was depressed. Do not come here. I was treated very disrespectfully by Pam, who I assumed was a patient by her irrational behavior. She was argumentative and self righteous. This is not a nice way to treat children. Pam was a nurse. She was not nice. The rest of the staff is very nice. The place is surreal. You should not go here because you will become depressed if you were not when you arrived. It is as the others described.

This is the worse place known to man. No person, under any condition, should have to be in this place.I was there with my child. There is no where for the children to sleep and barely anywhere for them to sit. When I walked in, I saw children sitting and sleeping on the floors on corners and on hard plastic benches and they were given one small thin blanket.They have absolutely nothing for these children to do while they wait to be sent to a place for treatment. Their werent any books,games,puzzles, NOTHING. All there was was one t.v...which played the same movie over and over again.These children are suffering enough, and this was a total disgrace.

Was admitted there recently. Left with less belongings due to them either stealing, or throwing away some of my personal items. One of which had sentimental values. I wish places like this, whose supposed goal is to help people, would conduct themselves a bit better. Never again.

I found out about this place from calling the crisis hotline and the guy I spoke to recommended me here. Before I even went to the place, I looked at the reviews and already felt cautious but I decided to go check the place out anyway (which was clearly a horrible mistake). I went there because I was simply depressed and just wanted to get evaluated & really talk to to someone. I had my mom come with me for support. As soon as we got there, the security guards at the desk had an attitude when my mom asked could she wait with me upstairs. Mind you, this was my very first time ever going to a crisis center so I didnt really know what to expect. But I thought Id be okay going up to the waiting room by myself but as soon as I got up there, there were all these ladies laying down in blakets & one lady was going off screaming and yelling, and it really smelled there & was very unclean. I waited for 4 HOURS just to be seen by a doctor that only talked to me for less than 5 MINUTES and he had the nerve to be IMPATIENT speaking to me! Then I guess he didnt really think I needed to stay there so he recommended me to some psychologist to go speak to. When I asked him could be recommend any Christian ones, he said he didnt know of any. Like how are you a doctor and cant even at least look up something to see. I honestly wouldve been better to stay at home & just search the web for someone to talk to. Then after I left the doctor, he said I had to wait 15 more min until leaving, and took like 25 min to come back. It was one of the worst experiences of my life. I felt like I was in prison (I have never been in prison, but its like what you see on movies where they treat all the inmates like animals and dont really care anything about them). I felt more depressed after leaving then when I came in. DO NOT GO THERE WHETHER YOUR CONDITION IS REALLY SERIOUS OR NOT.

7 hours is an awful response time for a crisis center. How do you even justify this? I have been sitting in the ER with a suicidal patient. Do the math on that and tell me how this is ok????

I love this place. This is the worlds biggest psychiatric hospital. The staff is nice.

This place is awful and disgusting. There was trash all over the floor and it stank there. Kids are there over 24 hours sleeping in chairs and given chips and apple juice, without medication or actual supervision. I felt like I walked in to the twilight zone. Every kid there was intended to be admitted no matter what the reason. If children are just left there untreated for over 24 hours who really did have a crisis when they finally transport them to a hospital there is no longer a crisis therefore their treatment then isnt all that necessary as they say. I felt they do this to charge the insurance and not provide an actual treatment to these children. I chose to sign my son out of there and take responsibility if anything where to happen to him. I wasnt going to allow him to be neglected by their system.

This is like a purgatory for the misbehaved people of Philadelphia. Your fate lies in bed ability. If there no where to send a person they remain there in a poorly supervised waiting area.

Horrible experience. In fact the worst experience of my life. Waited for hours before I was taken back and then brought upstairs where I then waited and even longer period of time. Smelled absolutely horrible. Was disgusting. Lights were dull and it looked like a prison for children with enormous plastic chairs and bars on the windows. When I was brought back to the room to be checked out there was blood on the ceiling itself and seemed to be spiked out on the window as well. They gave kids bagged lunch with a nasyy sandwhich, apple juice, and potato chips. Horrible experience. Do NOT come here at all costs of if are getting checked out for mental disabilities.

The worst place for mental patients in Philadelphia. They dont discriminate only African Americans, they discriminate every one with mental problems. You stop being a human being, as soon, as a door is closed behind you. The medical personal that works i crises center, should not be allowed near animals, let alone humans, specially who are in mental crises.

This place gets no stars!!!!!the ER is dirty and the Drs Donot know policy and procedures for teen in crisis! The WHOLE ENTIRE ER STAFF NEEDS TRAINING IN POLICY AND PROCEDURES on what to do in order to transport a adolescent in crisis to the Philadelphia childrens crisis responds center.

Worst, staff, rude it took the police to make the poor excuse of Dr to come out. I won’t even take me dog there this place.

Your workers have to be the lowest pieces of life allowed to walk free.

There is a presidents of racism towards African American and Latino at the prestige Belmont residents where only one parent is allowed to see there child off unless you are a Caucasian family where as i have see more than one sets of parents go to the upstairs wating area but not if your black or rician the world we live in is foul and this same man told me to leave the wating room and return in 6 hours to retrive my wife. I just told him to go sit and play quietly in a corner and leave me to my self next time he gets a free chin check on me i just love breaking jawbones §μ§¥£

Holy Crap!!! This place is a JOKE!!! HORRIBLE HORRIBLE HORRIBLE!!!I get a call from my mother-in-law (NewYork) that she was on the phone with my husband and that he was going here to speak to someone because he was feeling depressed (not suicidal) and wanted immediate help. His doctor told him that this was the place to go.He signed himself in at 11:00am and was seen by a doctor pretty quickly. The doctor spoke with him for literally 5 minutes and then left... never to be seen again; until my husband decided to leave.I arrived at the Crisis center after driving 2.5 hours to get there only to be told that I was not allowed to see my husband. My husband wanted to see me. The doctor refused to talk with me hiding behind HIPPA even though my husband consented him to speak with me.The entry door states press buzzer to be admitted. Well I walked right in directly behind another person who was exiting. Wonderfully secure. Then the security guard just stares at me. I tell him I want to see my husband and he says that there are no visiting hours. (Okay, well, I dont really care about their hours at this point.) The security guard NEVER even stood up from behind the desk, never asked who I was or to show identification AND NEVER picked up his metal detector wand to make sure I was not bringing weapons into the facility. I am LICENSED to CARRY CONCEALED and I usually do.... especially in Philadelphia. I explained to the guy that their secure system is seriously a joke and that if a patient would have used their room phone..... (Which they have full access to call anyone at anytime and are allowed to accept phone calls from anyone at any time.) to request a pistol due to their severe depression one could have just walked in the door and he would not have known about it or been able to do anything about it. After my rant with him I said that I was going to call upstairs to speak with someone. I proceeded to pull out my cell phone and call my husband. (mind you there are 10 different signs that say no cell phones permitted)Okay.... it was now 5:00pm and my husband had not seen another doctor or nurse since 11:00am.I called upstairs with no objections from anyone and spoke with my husband. He told the doctor that I wanted to speak with him. No doctor or nurse or anyone would talk to me or allow face to face with my husband.No one would discuss a treatment plan or anything with me.A short time later, my husband told the staff that he was leaving since his family was now there and could help him since the crisis center clearly could/would not. As soon as he signed the papers to leave he was told that they had found a bed for him at another facility. Too late.Plus I was eventually told that the doctor would come and speak with me in 15 minutes.My husband came downstairs we hugged spoke briefly and waited for the doctor to come down. 25 minutes later, I called back upstairs to see where the unknown doctor was (his name was not on any paperwork or discharge papers at all). I was then told that he would not be coming down at all.THESE PEOPLE DO NOT CARE!! They are RUDE and not conscious of SECURITY protocols at all.My husband faired much better with the love and care of his family and followed up with a doctor that he trusted.**Plus the waiting room looked like a hang out for neglected teens. No no one was speaking with them or attending to them . They were sitting in the hallways on their iPhones plugged into the walls and hanging off of one another.

I couldnt in my good conscience leave my child there. Any scary movie you have ever seen about an old hospital or asylum, this is what it is based off I swear. There were bugs, kids were on hard chairs sleeping, expired brown bag food, dirty. A whole mess. Please find an alternative for your child. I know its hard, but this is not the place for them.

I went to them twice. The first time I waited like 4 hours for the psych dr to see me. He wasnt going to admit me into the hospital, and then he said if you are that desperate we will go and admit you and keep you. Then it took another 9 more hours for my insurance to approve me and then to find me a bed then another hour or so for my transport to arrive. I understand that it takes a long time in these kind of places. The check in people at the front desk were very nice to me.Then the 2nd time I went there the recpontist there was very nice to me, asked why I was coming in. I got in the actual CRC and it took about 7 hours for a doctor to see me because he was also seeing patients in the childerns crc as well. And then I talked to the doctor and he immediately agreed that I needed help and that he was going to admit me. Then it took a LONG time for my insurance to approve me. That was the big holdup. Then when they approved me, they had to call around for a bed for me, and then they called transport. I stayed there that time for 15 hours. I felt incredibly irritable for the long wait but it was mailny my insurance being the hold up not the CRC itsself. So I would say if I ever needed to go to a CRC again it would be germantown crisis center.

This is no place for kids to sleep other than in a waiting room

Very rude and ignorant on the phone

Unorganized