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TruMark Financial Credit Union - Chestnut Hill
8500 Germantown Ave, Philadelphia, PA 19118, United States
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Comments
Cy
Review №1

First, I will just say that I only bank with TruMark and now I truly know why I have been with you since youve started!I walked in the bank feeling rushed about the new parking meters and didnt --Robert H noticed that I wanted to get in and out quickly. He stepped aside and asked me a few questions and told me to email all the information needed to open a new business account.Not only did he surpass the ultimate--but He walked me through every process as a new business entrepreneur! What he didnt know is that the experience that I felt and what he gave will forever stay with me!I will never forget this---my first time opening a business account and I could have not asked for better service. Thank you kindly Robert H ---now I know why I have been a member since 2006 (I think) Please know that your professionalism and kindness spoke in volume. Great work Young Man!!!

E
Review №2

The people that work here are absolutely amazing! Hands down they have your best interests at heart and make sure you can transition out of the corporate banking hellscape into a customer first financial landscape. I switched from PNC and will never look back. Thank you so much to Peg for opening my account and Rob for helping me get a line of credit. Rob went above and beyond to make sure I got my account set up with overdraft protection and took care of me every step of the way!! Thank you all!

He
Review №3

Robert was extremely helpful and got the job done with perfection. I felt comfortable and was very happy with the easy smooth process. Thank you Robert and Trumark!!!!

Do
Review №4

Very horrible service, I submitted very sensitive documents to the branch manager Ms. Ericka Paul to be processed with TruMarks loan department, the docs was never faxed over to the loan department which delayed the loan process by two weeks.

al
Review №5

This branch of TruMark is an incredibly welcoming place; Mr. Robert Howard embodies the quintessential financial service representative. His professionalism, efficiency, people skills and anticipation of the clients needs are exceptional.

Br
Review №6

I do not bank with TruMark, however I am able to pay my car note from my credit union, through them. (Initially I was checking if this TruMark location does “shared banking” because the TruMark in my area no longer does it.) I was trying to take care of this payment and still make it to my doctors appointment on time, so I was EXTREMELY short on time. I couldnt simply visit after the appointment because TruMark would be closed by the time I was done. Luckily I was helped by, Robert Howard, who I informed I was in a rush. I also forgot to grab the cash on my way to TruMark. Robert asked me who my bank was and informed me that my bank was up the street. He told me to fill the slip out and just return with the cash. I literally walked a block, returned with my cash and he quickly completed my transaction! I was still in a rush, I ran out the door without even getting a receipt. I later checked my account and my bill was paid! Thank you so much Robert for your time and your excellent customer service. Some times when people are in a rush, it’s just that, they’re in a rush, nothing to take personal or intentionally inconvenience others. Instead of being offended by me being in a time crunch AND not having the cash, Robert was very helpful and had a solution! Without him informing me that my bank was literally up the street, I wouldn’t have been able to make my payment. Additionally, he was trustworthy and completed my transaction as he said he would.I would definitely return and recommend this location to others!

Pr
Review №7

Great experience & great staff ! An MSR named Robert Howard helped me open an account. I will be recommending friends & family ! Thanks again.

Je
Review №8

Very nice customer service, your in and out-you can actually sit down while being served new experience for me.

Da
Review №9

This site they are very respectful and friendly I have been with this bank for 10years...

Do
Review №10

Like this location you get seen right away it’s never crowded when I go there and very clean and welcoming you with open arms

St
Review №11

Great option from going to Abington to get to Freedom. Tellers are nice and very knowledgeable. Sweet hours especially since its near by.

Ma
Review №12

Love this branch. Everyone is so informed, courteous and welcoming.

Cl
Review №13

Great community bank and a non-profit institution; helpful and pleasant staff. Whats not to love? Why bank with the big, horrible commercial banks when you can get all the same benefits, better rates, lower fees, and know your money is being used to help your local community and neighbors. Who would ever want to bank with the horrible big banks again ?

Le
Review №14

Fast, sufficient and professional. Lovely set up.

Information
4 Photos
14 Comments
4.9 Rating
  • Address:8500 Germantown Ave, Philadelphia, PA 19118, United States
  • Site:http://www.trumarkonline.org/
  • Phone:+1 877-878-6275
Categories
  • Credit union
  • ATM
  • Financial consultant
  • Financial institution
Working hours
  • Monday:8:30am–5pm
  • Tuesday:8:30am–6pm
  • Wednesday:8:30am–7pm
  • Thursday:9am–1pm
  • Friday:Closed
  • Saturday:8:30am–5pm
  • Sunday:8:30am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Cash advance:Yes
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