I was admitted for a month. It was horrible. I saw the social worker & doctor once maybe twice. No matter how often I asked to see them. They have too many patients & not enough workers. They change patients diapers & wash them every 7-10 hours. Its terrible because they dont answer when called.I do not recommend this place to anyone.

Admitted my grandma here. Reaching staff and nurses is almost impossible. Most of the people dont know what theyre doing and will just opt to transfer you elsewhere when you call - only some of the staff are knowledgeable.Multiple transfers to get to the right person. If you call the general number and select regular attendant, no one picks up.If you have options, pick elsewhere

This place is an absolute nightmare. The immobile elderly are left to fend for themselves. Hours and hours to get their diapers changed resulting in rashes. Cold food and no help warming up food we bring them from home. If you complain you get attitude. The staff is very disorganized and inefficient. DO NOT bring your loved one’s here. You would be leaving them to die. I would not put my worst enemy here.

Sept 13, 2021 - The Archdiocese of NY should be ashamed of themselves, the Administration and Customer Service is somewhat non-existant that family and friends of patients cannot call this institution to discuss important matters regarding the patients. Ive been involved with business for the past 50 years and Administration and Customer Service seemed to lack communication skills. The medical staff is great - very polite and friendly. Ive yet to meet with the upper management. they dont answer their phones and DONT return phone calls.Perhaps the inadequacy lies at the top with the Archdiocese?

As the wife of a patient of this facility, I can honestly say True Heroes Walk those Hallways. My husband is doing remarkable things from the care and therapy he received from Terence Cardinal Cooke. I wish I would have known of this facility when he began needing therapy. He would be so much better than he is now. Thanks to them he is becoming more independent. I wish I could give more stars.

This posting is on behalf of Alexis Castillo - I would not recommend this place at all! The staff are not caring, there is no concern about a patient wellness, not enough staff to attend to patient needs, poor quality food. In other words this is not the best place to rehabilitate. Please do your research before sending a love one to this place. The only reason why I’m here and still here is because I needed therapy to be able to walk again and while in the hospital, for a long term, I lost the place where I used to live, so now I’m homeless. I’ll be out of here as soon as I find housing. Poor management and customers service!

This is a horrible place to have your loved ones go to. When my brother was placed there, he arrived to a filthy room where nothing had been cleaned. A clean towel was placed in a dirty drawer. I cleaned his area so that I can place his belongings in a clean place.The nurses and staff are nasty and rude. They do not care to check in on your loved ones. They appear in the room when there is a shift change.

My Husband was a patient at Terence Cardinal Cooke for almost 2 months. He had absolutely no use of his right side due to a stroke. In the short time he spent at there, they strengthened his right side and taught him how to be more independent. They deserve 10 stars.

This place is the worst short or long care facility that I have ever experienced. Who ever says otherwise is because they work here. I wish that before anyone brings a family member to this place should take a tour of this place. I am currently in this place and I am currently awaiting to get discharged

I like to windows that Picture to windows that cosmetics are firmed so tempted to people

I signed up to receive covet vacine I was told maybe in Thursday no body would confirm that.well here It is in FRIDAY I have not been VACCINATED. DURING A PANDEMIC didnt think it was possible t hi I place is worse than Cliffside in on College. Point

I would give it no star. My mom passed away last July 2020. The staff are not caring and neglected my mom. PLEASE Dont go here.During Covid 19 I called so many times they dont hardly answer the phone for questions. You can say 2 or 3 are nice depending on the shift.

My husbands mother has been staying here for years and they are taking good care of her. There were no bed sores, so we know they move her around as much as she can move.The staff is very friendly and they always call us to provide updates.

I was admitted to this establishment for rehab. But what i witnessed was unbelievably unacceptable. For this establishment is so short of staff it is impossible for them to take care of all patients in an orderly fashion. Example my roommate fell down from his bed. After the both of us press the bell and yelling for help there was no response. After my roommate peels himself from the floor it took almost 45 minutes for the nurses aid to arrive. He makes his complaint only for her to make a noise and shun him away. Certain nights I was in pain and no one would come to my aid. There is a male doctor on the fourth floor who was not the best to work with. There are a few on staff who were good. But overall my experience was horrible. I could hear people screaming in pain at night but no one would assist them. There was a man throwing up blood in his room for 30min before anyone noticed. I have heard constant complaints from the other patient who were unsatisfied about the living conditions of the environment. THIS IS NOT THE PLACE TO SEND A LOVE ONE

Horrible place staff is deficient at its best.Worst place in nyc try to stay away from here.

Please stay away from this place, just ask what the patients eat for breakfast, lunch, and dinner.

All the professional people very helpful. The institution is very clean. In the food wasnt too bad. Actually show me those are pretty decent.

I am so impressed how well my rehab schedule is organized here. In a place I was previously it was always uncertain whether I will go to therapy in the morning or afternoon and whether it will take place at all. Here it is amazing - therapists work with me same time of the day, trying and encouraging me to do more. When I was leaving hospital Social Worker said this facility is known for it is excellent therapy and it is indeed so. Nurses aids assigned to me are just wonderful, helpful and friendly and cheerful, especially Ms. Pat.

I was a patient there, having been sent there directly from the hospital for rehabilitation but it was a not a pleasant experience. For the more than two months I spent there, rooms were swept twice a week but never mopped until I complained in my one month of stay. Bathrooms and therapy facilities always filthy and if you complain you become an outcast and your life was at their Mercy. I pray never to set foot there ever again

The activities and the rehab at this facility are very good.The teamwork and professionalism of rehab, activities andnursing are excellent. I would also like to thank Ms. Faith Watson my nurse for the great nursing care she provides.

The rehab staff are professional and well organized. I also enjoy recreation because of the different activities. In addition, Ms. Highland, C.N.A. is also responsive and an excellent worker. Thank you for all the great services that you provide.

It was a horrible experience. Had release papers for me but couldn’t get released. Keep those beds full. Horrible food. Ok nurses and aids, although I didn’t trust them. The elevators were always down. I wonder how they planned to get people out in an emergency oh say a fire. How this got voted top facility for 2020 I don’t know since it isn’t 2020. You could go nuts in there.

The therapeutic recreation department engages the residentin various activities. I love the interaction with Bingo. The nurses are alsoattentive and provide good care to the residents.

After a month here in rehabilitation on 4H I feel differently. Therapists are definitely make me to work and feel changes every day. Nurses, nurses aids are nicest people. Room is nice, everything is just fine.

I would like to thank the entire rehab team for a job well done.I reached my rehab goal, which is to walk without a walker.In addition, the nursing care and all of my meals were excellent.

The staff are not the best they ignore you when you call the call bell and when they do they come out with an attitude

I am so amazed that after just a few days my fingers started to move so much better as a result of working with occupational therapist here at TCC!. She is skilled, compassionate and dedicated. I am happy and looking forward to getting completely back to the way I was before the stroke. Staff here makes me comfortable - from medical and nursing to all other workers. All are caring and willing to help at any time.

My rehabilitation is going very fine here at Cardinal Cooke Center. My therapist Michael is very thorough and skilled, I feel changes already and my occupational therapist is very good as well. Nurses are nice and helpful all the time.

I could be an advertising agent for this place all the way to Florida it is so terrific. I love Lindsay the Dietitian, Janice, the Occupational Therapist and nurse Delilah. There are more great workers I love. Everything is great here, even food!

Nursing care here on 5H is very very good. Nurses are adjusting my medication when necessary, take care of all my needs. I am going back to therapy soon and it is just excellent.

My father is here on 6H for 4 years, he is 97 years old now. I cant say nothing but very very good things about all nurses and nurses aids here and the other workers from all different departments. Everything he needs at this time is taken care of super well.

I went to visit a friends relative on sub acute. I found the staff approachable, they answered all my questions and put my mind at ease. I get the sense they are very invested toward the residents. I would highly recommend this institution

The rehab and nursing care at Terence Cardinal Cooke aregood. The nurses are attentive and ensure that the residents are provided with excellent care. I would refer this facility to my family and friends.

Ms. Valera-Hernandez, L.P.N. is an excellent nurse, she administers my medication on time, which is very important. She is also caring and a professional.Nelson Irizarry

I have been receiving very good care for a year now as a patient of Terence Cardinal Cooke Health Care Center. I met many people who went home after treatment and therapy who could not walk when they came here just like I did and were walking leaving this facility. All staff is very nice and attentive to me, I like this place very much.

This facilitys conditions are horrible. They neglect patients from day one. The room my friend was assigned to had broken furniture, window shade, dust caked in the vents, the bathroom was not cleaned. Staff never returns calls and are sarcastic when they do.They promised food in 20 minutes and food didnt arrive until 3 and half hours later. My friend is paralyzed on the left side and was left food on that side and left to feed herself. They put her in a wheelchair and left her unattended and she fell out and bumped her head. No one ever feeds or checks on my friend for hours at a time. Shes constantly soiled when I arrive. I had to call 911 because she was soiled and no one came to change her for 55 minutes when I started to yell. Pillows are torn, there are pills spit out by the patients in the sun room and I found that my friend had her medication stuck to her lips. Every doctor and therapist could not give a status on how my friends treatment was proceeding. My friend is regressing not progressing. She is humiliated, depressed a wishing that she dies. Shes deteriorating. I also over heard the staff say there are mice and they had only one person, a CN to cover all the patients on the 3rd floor on Saturday evening 10/26/19. The facility has retaliated and restricted my visitation to my friend of 20 years whom Ive been caretaker to for 12 years.

Ms. Reina Paradero, R.N., is excellent and anticipates what is needed, before being asked. Her maturity and good attitude, are indicative of a healer.My good luck has been vindicated in her.

I am here in TCC for 22 years...I would not go to any other place - I love it here...They take good care of me all this years. My unit nurses and nurses aids work with me fine. I go to activities I like - was in music group called Bell Quire for 20 years, performing at parties for residents and for Christmas Tree opening ceremony...This is best place for me!

I met so many really wonderful workers during my stay at this facility - nurses, nurses aids, physical therapists and housekeepers and dietary workers. They were warm and nice and helped me all the time with my needs. Not only on my floor - 4C but on 2H as well. I am going to miss them so much!

I like how everything is organized here. Nurses and nurses aids are most attentive, diligent and my physical therapist Andrea is very skilled and is a wonderful human being.

I cant say anything but very good about this place. I had great therapists - Chiffon and Arni - god bless them. I am always helped by nurses on my floor - 3H, I go on trips with rec. therapist , just yesterday went to City Island to a super nice restaurant, yes...only very good things.

Ms. Montague, C.N.A. is a great worker. In addition, she is understanding and very courteous.Rufus Rock

Just one little fact that you might be interested in: Maria Callas, the greatest soprano in the 20th century, was born at this location in 1923.

Mr. Saint-Surin, L.P.N. is an excellent nurse because he administers my medication in a timely manner. He also provides great quality care to me.Thomas Chisom

I am a patient in this facility and I would like to express my gratitude for excellent care that I am receiving daily. Everybody here is very nice and caring.The compassion, professionalism and patience of the stuff is remarkable. I would like to wish everybody a happy, healthy and prosperous new year.

Ms. Fordjour, R.N. is a good nurse. She makes sure I receive my medication on time.Kenneth Bell

My mom finished her rehabilitation here at the center. this is her second time here. Everybody and everything was very very good - therapy - PT and OT, dietitian was working with mom to meet her wishes, nurses and nurses aids and Social Worker Charlene was the best! Always patient, taking all my calls, questions and requests calmly and making everything happen!

Came here from Mount Sinai hospital where I was so weak and out of breath and I now do serious work with all muscles in my body in physical and occupational therapy. Therapists create individualized exercises for just my particular situation. Nursing does great job, room is always clean.

Ms. Erma Blythe, R.N. is an excellent nurse.She is also competent, pleasant and a hard worker.

I am here again for rehab - was a patient here previously with different health problems and now I am in therapy for my broken leg. My nurses and nurses assistants here on 4H are the nicest people. My therapist immediately gave me a special brace that made me feel better right away, I already can stand on my feet! I recommend this place highly.

Ms. Sally Baldeh, L.P.N. is a great nurse. She is also kind, patient and caring.Thank you Ms. Baldeh, for all what you do.

When I was leaving hospital after the surgery I was told I have 4 choices for rehabilitation facility- I told them - no, I have only one! It is Terence Cardinal Cooke Health Care Center. This was my third time here within last 10 years. I am deeply grateful to physical therapists, my nurses and nurses aids. I think this place is number 1 in quality of care, dedication and compassion in whole New York!!

Ms. Gavina Cacho, C.N.A. provides great care to her residents.She is also caring and sweet.

Ms. Highland, C.N.A. on the evening shift on unit 6 Cohen, is an excellent worker. In addition, Mr. Metellus, L.P. N., is also an excellent worker. They both provide quality care to their residents.

It is incredible how good physical therapy is here at TCC. These therapists were awesome - all of them!!! So skilled, so professional... I would like to say medical and nursing staff - both nurses and nursing assistants were so professional, caring, ready to help always, I am very happy and impressed to have been in rehabilitation here.

I am a resident here since 2013. This place has excellent therapy for residents - over the years they helped me so much! I look forward to to work in therapy again, therapists are skilled and caring.

Ms. Nicole Durosier, C.N.A. is competent, pleasant and a people person.She provides excellent quality care. I thank her for what she does for me, each and every day.Miriam Hosley

Ms. Sylvestre, C.N.A. is caring, efficient, attentive and warm.She also provides me with great care.

Therapists - physical and occupational are devoted compassionate and so very skillful and the same about nursing personnel - nurses are so knowledgeable and nurses assistants are so reliable and kind it is even touching.

The ArchCare is not the place for your loved ones. I did not feel confident with the staff, nurses and doctors at this facility. They do not give patients the attention, love and care they need.

Ms. Bonkano C.N.A. is courteous, kind and proficient in her job.She is always willing to extend a helping hand to all her residents.Kenneth Bell

My mother had a stroke in this facility. When I asked the Nurse where they took her they couldnt figure it out. I then realized that the nearest hospital was Mt. Sinai. It was only when I mentioned the hospitals name that they remembered. I saw my mother at Mt. Sinais emergency room unattended and had the obvious signs of stroke(CVA). I had to talk to a doctor who was fiddling on her phone. She was clueless and denied knowledge about any endorsements from the Nursing Home. My mom passed away since. Im a Roman Catholic and this simply was a big blow to my faith. Shame on them. Their billing representative was fast to call and threatened me on the phone. I told her that my mother had a stroke at their facility, but she shouted I dont care! You still have to pay!

Ms. Rucker, C.N.A. is very helpful, respectful and caring. She also assistsin toileting and with the nursing care. I thank you!Nelson Irizarry

Ms. Elvery C.N.A., is caring, kind and considerate. In addition, she takes her job seriously. Lastly, she is also professional.Carmen Santiago

Ms. Rucker, C.N.A. is great worker. She provides quality care to me and I sincerely thank her.Lawrence Mackey

Mr. Alfred Odeh, C.N.A. is my nurses aide. He takes very good care of me and the other residents on unit 5 Hospital.Monroe Suckins

My father was there for 3 plus months and I had so many problems. I am usually a calm and laid back person but was so frustrated with my fathers care, that I wanted to cry. One problem was getting getting a doctor to speak to me about my fathers treatment, in all the time, he was there no doctors ever spoke to me, even though I ask to speak to them on numerous occasions. I was always told to speak to the social worker. Another problem was that his room had lost heat for about a week in the middle of the winter, I asked them if he could be moved to another room because he was elderly and the cold caused him a lot of pain but we could not be accommodated. My father even signed a DNR but only did not want to be resuscitated at that location because he hated his treatment there and would rather be dead.

Ms. Blythe, R.N. on unit 4Cohen is a great nurse and provides good care to me and the other residents.Doris Canales

Great place for those whose loved ones need special care. Very clean. Highly professional skilled staff within pleasant surroundings overlooking Central Park. I am so grateful that I was directed to TCC after my horrific experience at The Riverside. (Avoid The Riverside at all costs!) Below is a picture of BOARD GAME DAY in progress.

I am an undergraduate on the pre-medical track from nearby Columbia University, and I have been gaining clinical experience at Terence Cardinal Cooke through the summer months. I feel fortunate to have been an intern here, learning from staff about skilled nursing care and speaking with residents. I am so impressed by the attention and love that the residents receive.

I had best care and excellent physical therapy at the center. All staff was warm, caring, professional and therapists were just amazingly skilled and encouraging. Very very excellent place.

I spent a little over 2 weeks at Terrance Healthcare Center and was amazed at how well the management therapy was having such a big facility.No matter what needs I had they were treated as urgent by the nurses and aids. I hope that I do not have to go back to a re-hab facility again,but if I did, I would ask to go back to Terrence Cardinal Cook. The feeling of being safe and the management making sure that every patient is as important as the next made me feel very protected after such a serious surgery. EXCELLENT MANAGEMENT

My Father is a patient at Terence Cardinal Cooke Health Care Center and is recuperating from surgery. I spoke with his care team last week and informed them that he had a doctors appointment scheduled for Mon 9/23. I was supposed to receive a phone call last week from someone in transportation to arrange for the trip, I never did. I called his Social Worker 2 times yesterday and never received a return call, I also called the nurse manager and never received a phone call. I finally texted his Social Worker to confirm that my Father was taken to his appointment and she replied back that she would check. While I was waiting to hear back from her the Doctors office called me to inform me that he had missed his appointment. THIS IS NOT ACCEPTABLE!! My Father is 85 years old and recuperating from an amputation! He needed to see his Doctor yesterday so that we could plan for his follow-up surgery.

This place so horrible. My mother was there in 2015 and they said it was a back issue which clearly she needed surgery for and they kept doing physical therapy for it and it made it worst that now its been 3 years and she has been in a wheelchair. Everytime I went to visit my mother, which kind you I was pregnant at the time, the nurses would be nasty if I asked them for something for my mother. So since the place was bad, my mother left and stood home.Now 3 years later my mother is back there again, but for difference medical reasons which are more serious than before. She is not being given the medications that is needed and also she calls me everyday to tell me how badly they treat her. Like today she called me and stated how she has been having a lot of abdominal pain for 3 days and hasnt been able to eat due to the pain. The nurses and doctors refuse to send her to the hospital because they feel she doesnt need to go.I highly highly recommend that no one ever bring their love one or family member to this place. Because they will just abandoned your love one or family member and want to seem like the staff is doing stuff, but really are not. To me this is a place where the staff only works for the point of the paycheck, then for the care of the patient needs. I really hate this place and the only reason why my mother is back there again is because the hospital that referred her there just wanted to put her there after I told them not to. Due to her last bad experience that she had 3 years ago. Also nurses will take 2-3 hours to finally come to a patient, I would know because I have been there many times to witness it.So please take my advice from this review and also the other kind of patients that surround my mother are very Ill mental and physical wise. Are nasty and disrespectful and have no consideration to others privacy in the rooms they share.Thanks and I hope this review makes you think well before putting someone here for care.

The staff are kind and helpful on unit 4 Hospital, especially Ms. Carnegie, C.N.A. who works the day shift.

Best Physical and Occupational therapy!!I am still a patient here at TCC at the time of Thanksgiving holiday. Wonderful celebrations for patients unexpectedly beautifully decorated with delicious food and live music!!

Ms. Montague, C.N.A., is excellent in providing quality care to me, and all of the other residents on unit 4 Hospital.

Specialty Hospital of Terence Cardinal Cooke Health Care Center provides care for my son for some times now. I cannot praise enough entire team starting with incredible medical care under direction of Dr. Vickey Deutsch and coordination of all aspects of care by LucyBell Agpawa. They lead dedicated team of nurses, therapists, etc. who day after day make sure my son and all other children receive best care and services possible. These workers all have big hearts and now I am able to have piece in my heart and when I leave here I know my sons well-being is in kind and competent hands.

In 6 years I have been here I look forward to go to horticulture program every week, therapist Donna is terrific and so knowledgeable. I also go to work to computer room for patients and love being able to work on the computer.

My mother is a resident here & my friend who used to work at this facility was a nurse. All who read this I beg you be warned & stay clear of this place!! My mother was a resident prior to my friend working there but prior to her quitting she really sat me down and told me all that goes on in the place. I should’ve known since my mother was constantly complaining of the neglect. Thought it was because she wanted to leave but after talking to her and my friend I’m making arrangements to get her out ASAP! I’m considering possibly suing or reporting this facility to the state for them to conduct a thorough investigation. I’ve also been in touch with other families with similar experiences . Also I spoke to a Jamaican nurse on 1 hospital during the morning shift & she also told in private & she confirmed all the things my friend told me.I couldn’t believe the things I found but I’ll give you the inside scoop and here is how they operate and the following breaks down like this.There are 3 parts to the building the hospital the Annex and Cohen side. I know alot on all these sections but will leave out some details for Hipaa regulations so won’t include any info on actual patients. The least provided for is the Hospital side (especially the night shift) so if you have family there you should be most concerned especially since they are defenseless and no visitors are allowed at night. The Cohen & Annex don’t require as many people since they aren’t as heavy.1. Of the massively neglected portion of the building 4 Hospital is one of the floors with the most resources it looks nice & is usually well staffed during the day it is bustling with staff and even in the night they have no less than 3 or 4 nursing assistants and you’ll be saying that’s a good thing so why mention it? Because it is one of the few floors excluding the Huntington disease unit and a few other floors that is adequately staffed. You see floors where the residents are talkative, intelligent, alert and oriented and have frequent family and friends who visit are especially resourced because they want those good reviews and also these people can report to the state. However the long term care dementia units like 7 Hospital being a prime example are scarce in resources and the staff are spread unbearably thin.They are unfortunately put in very compromising positions and although I worry for the wellbeing of all the residents having little staff with little resources makes doing the job impossible. The management intentionally neglects these floors because most of the residents can’t speak up for themselves so they can save money there I’m sure they get some kind of bonus. The management is aware of the frequent falls that take place here the short staff usually comprising of 2 people taking care of a census of approx 40 people on an average basis yet they don’t care! The staff can’t realistically monitor people at all times especially around break time and given the setup it’s inevitable someone can get hurt or worst and the burdened staff can only deal with so many wanderers, combative patients and administer care at once. They can’t legally restrain patients so most of these patients are in harms way. But if anything happens the management won’t take responsibility. Rather throw the staff under the bus. Short staff makes it harder for workers to do their job but also puts our loved ones at risk and should anything happen the management will happily throw staff under the bus & cover themselves and tell you nothing2.Not all the people should be trusted with your loved ones because the administration doesn’t even trust their staff. They have to check the staff to make sure they aren’t stealing things from the facility. How can we trust individuals to care for our family members if the organization that hired them doesn’t even trust them & I’m not lying go to this place and see for yourself3. Dingey dirty, They allow sick patients with healthy ones & patients who yell all night with alert ones.

I want to say how happy I am being here at TCC for almost two months because I get cared for by two excellent nurses - Carey during the day and Margaret at night who are ready to help me with anything at anytime I need. This two people are passionate about their job, I am very fortunate and grateful!

From the start, I was impressed by the quality of the staff, which was attentive and kind. The clinical rehabilitation and occupational therapists were excellent, working with me to the best of my abilities. I quickly gained endurance and strength die to their efforts and dedication. The nursing staff was also outstanding, professional, and very helpful; in particular, Ms.Fordjour and Ms. Orocho.Thanks

My father was surrounded by warmest caring people during his 2 year long stay in the dementia unit on the 7th floor. Ms. Monique King was the nursing manager of the unit and frequently took my restless dad into her office to calm him down; and he was simply sitting there quietly and calmly watching her work. There were nurses and aides who were dancing with him when he was restless (he always liked dancing). And when he became sick, the staff took special care to keep him comfortable and clean. Overall, despite limited recourses that most of the nursing homes have, the staff showed amazing warmth and friendliness towards the most challenging patients. I work in healthcare industry and rarely saw such family-like attitude towards patients. And the most impressive care and professionalism were shown by the nurse practitioner that took care of my father - Bob White. He became not only the best defender of my dads wellbeing but also a reliable friend. Once again, rarely I have seen such care and dedication in a medical professional working with patients who have advanced dementia. I want to thank all my friends from the 7th floor for such a care until the very end of my dads journey on this earth. Thank you, you really made difference.

The worst nursing home dont send your loves one here. had disagreement with the nurses and when you ask them a question they dont know nothing and when you ask to speak to a social worker they never around. my mom was there for almost a year until she fell ill and they her send to mount sinai hospital and that when i spoke to a social worker and they help me get another nursing close to home. there were times they didnt clean her wound on her foot i was very disappointed. Finally i got my mom out of there . my mom made a year that she pass away but she was at a good nursing home.

I love my doctor here - dr. Florence Pua, I would give her not 5 but 10 stars if I could so caring and very understanding, explains everything to me, a lot of doctors do not do this. Therapy is also excellent.

As a patient of rehabilitation unit I want to say how everything is fine here; I get help any time I need it, therapy is very good here and you want to be in a place which has 5 Stars and it deserves them.

If you have a loved one, dont let them get put in Terrance Cardinal Cooke for elderly rehab or nursing home care. They will be treated like cr*p, a disposable afterthought, if that. The place is horrible. I hope all these people who work with the patients have a loved one who experiences the same kind of care that they gave to my Mom. Which means that the 4-5 people out of dozens on staff who work with her will be treated with kindess, while the rest can get a taste of their apathetic medicine.

I receive such good care here on 3Hospital - all nurses and nurses aids who take care of me are nice and are friends. I love to go to church on Sundays - service is so wonderful, love my arts and crafts , gardening lady is so great, Lorelei in recreation is my own angel.

This place is horrible. The supervisor I called doesn’t have a clue what’s going. It was a circus don’t put your love one here if you love them.

I just quit my job here as a CNA due to lack of communication between staff. You are not able to say anything to the director of nursing(Jamaican) as i am, because she will speak down to you and then say her favorite thing do you know how rude you are being? Go get a delegate. This where she and her goons of nursing supervisors will come together in attempt to threaten your job. With the exception of three supervisors everyone is disgusting, unprofessional, and ill-mannered. As a worker here Ive lost a pregnancy, and have been assaulted over and over again where no logical action have been taken. If you work here nursing and scheduling staff will side with each other as they are not there for in a time of need.

I am so grateful to nurses and therapists helping me here on Cardiac unit of Terence Cardinal Cooke Health Care Center. They care for me with patience and kindness, I am thankful to all of them.

Very satisfied with this place - from my two physical and occupational therapists to all nurses and nursesaids on my floor - all of them are helping me all day long. Like my room, all is fine here!

I received excellent care here at Terence Cardinal Cooke - my physical therapy was very good and my occupational therapy with Rachel was fantastic! I am ready to go home with everything prepared for that and even though I did not ask Social Worker ordered extra safety device for me which I am taking home.

My initial experience was positive. I toured the facility and though old was well maintained, cleaned and uplifting. Initial calls to admission were also positive. When it came time to move the patient to TCC, the facility asked us to remove the peritoneal catheter that had not yet been used, which we did. Then they denied the application. Why ask for the removal of the option for in home dialysis only to deny admission once the patient complied? The coordination between Mt Sinai in Queens and previously Lenox Hill in Manhattan was poorly executed. Hospitals pointed fingers at TCC and insurance. Insurance said hospitals didn’t do their job. The health care system cares little about health, care or the vulnerable patients unfortunate enough to need their help. As a Catholic I’m appalled at the lack of compassion and care we received from the woman in admissions. The talk is great. The walk does not exemplify the way of the lord or Jesus. Very sad

I’m only giving it two stars because the nursing supervisor and administration was very cooperative but this place feels like a psych ward. I can go on and about how it feels like a psych ward from yelling patients to people wanting to fight in the hallway but it’s way too much to tell! Don’t bring your family here

I am happy with all that is done for me - nursing care, dietary service, having enough supplies, how clean room is but physical therapy especially...Looking forward every time to go there and work with my very good therapists!

An applicant is happy with his results

Historic hospital with fantastic arts and recreational therapy. At TCC they have choirs, visiting musicians, gardening, arts & crafts, and church services. I have performed there several times for patients, and last summer I went to the concert of one of the patient choirs at Saint Patricks Cathedral.

My nursing care at TCC could not be better anywhere; Monica McKenzie is best of the best, cant praise her enough....everybody just rave about her, I am lucky to be cared for by Monica...

I am here at TCC for the 5th(!) time. I came here from Metropolitan Hospital where I said to them when they said I need to go to rehab center that I want to go only to Terence Cardinal Cooke. I like very much both rehab units - 4H and 4C. Both of them have very good nurses and nurses aids and physical therapists are just great.