Easy to find an appointment (they even have evening hours), easy to take care of insurance papers prior to visit, quick communication with my dr. Everyone was very kind through the process. Thank you!

Welcoming staff very efficient and friendly. Appointment is always on time. The reception and medical rooms are very pleasant. I have been coming here for more than 20 years. Moved to Delaware but still come back for any tests that I need.

The technician who performed my bone density test was fantastic. She was caring, personable and totally professional.I loved the beautiful robe she gave me to put on. So much nicer than the disposable ones. It felt like I was in a spa.

While this was not my first time at East River Medical Imaging, I had my first mammogram there. The technician who performed my mammogram made me feel comfortable. I also appreciated the cushion on the metal plate. The technician who did the ultrasound was also quite good and the check-in process was efficient. Well done.

I appreciated the staffs accommodation to my insurance ending thus needing an appointment much earlier. Not only that, the appointment lady I worked with was extremely sweet and courteous while accommodating me.

Amazing team, great facility, friendly empathetic atmosphere...the best place, the best team!Thanks to all and everyone!!!

Very professional. Everyone was very clear with instructions. Was made as comfortable as possible under the conditions. First class service in my opinion

This place was so extremely professional, I appreciated how they made me feel like an actual human being, even though I was getting an uncomfortable procedure done, and they took every single COVID precaution. On its own, this place is great, but even better when compared to other options in this field. I went to another imaging place and walked out because they had women sitting in waiting rooms in paper gowns, there were men around, it was awful, so Im really thankful East River is around.Edit: I’ve had the first appointment every time I’ve been there and still had to wait 30-45 minutes

From the moment I walked in I felt comfortable because all the staff treated me wonderfully and were extremely knowledgeable—from the gentleman at the desk to the woman who did my mamogram to Dr Pinals. I was impressed that the technician had reviewed my past test and double-checked some information. Dr Pinals spoke with me to explain why one test wasnt being done. It was a completely thorough test and experience. I had thought about going elsewhere because youre far on the east side, but I will return.

I was taken in very quickly, not too many people in waiting room and saw extensive cleaning of waiting room while there. Everyone was nice.

I found the office in neat order and felt welcomed upon arrival. I saw the radiologist right at the time of my appointment. She was warm and kind. She explained everything and made me feel very calm. The doctor came in following my ultrasound to explain the results and the images sent to my primary physician right away. The care and follow through was excellent, especially given the emotional stress of this appointment.

Mammograms are anxiety-producing, but the staff and workflow was topnotch from the moment I entered the door until I left. I loved my technician (Heather?). Thank you for making what can be such a terrible experience an uneventful one.

Walking into east river put my mind at ease almost immediately. The well designed space is comforting and the cleanliness is apparent. I was very nervous before I arrived, but the environment itself had a soothing effect.Before I walked in,my anxiety was a 10 out of 10. By the time I left I was relaxed and knew that no matter outcome, I would be okay and they would help me with next steps. Evelyn and Doctor Goldman were both kind, sympathetic, and took the time to explain every strep of the procedure. They worked so well together and the procedure itself was seamless and painless.Thank you so much to entire east river team for taking what was one of the scariest days of my life and helping me get through it safety and a sense of calm. What an amazing team! It is clear that this organizations puts their patients first and that for the time you are in that space, you are the only thing that matters. This is an outlier where patients are often just another number. Excellent service and bedside manner

The staff is super nice and kind. They make each visit comfortable and pleasant

1. Notified in advance that E 72nd St. behind schedule and would it work to go to E 59th? Amazing!!1a. Took forever on phone to get human being. Receptionist at doctors office could get through so I, patient, had to make arrangements. That is completely unacceptable and BS.1b. Person whom answered phone to make my appointment was so lacking in information and knowledge that out of frustration, I handed my cell to podiatrist Receptionist because I lost patience. NOT ACCEPTABLE and BS.2. Staff at E 59th are amazing and nice!!

I had Jessica as my mammogram technician and she was wonderful. Very caring and professional. Excellent facility.

From the moment I checked in I was greeted with such an enthusiastic staff that was very supportive and helpful. Jessica the radiologist who did my 3D mammogram was wonderful and made me feel at ease. The same for Linda who did my sonogram.Finally when all my tests were completed then Dr. Lauren Goldman came in to speak with me and go over my entire history and discuss her findings. She was professional, thorough and wonderful at making me feel at ease and explaining my condition.East River Imaging will always be my go to place for radiology!!!

Everybody I encountered with were very professional yet also personable, making the experience superb!

Couldnt believe I was in a Lab, so nice, quiet, and immaculate. Everyone smiled said Good morning! Keep up the good work!!

As usual, a really good experience. Great office space, no waiting time. Seamless Mamo. A friendly, encouraging tech. Three days later results in the mail. You are the bomb....

From making my appointment through the entire process the employees at East River Medical Imaging were caring and very professional. This has been my 4th visit and I have never been disappointed.Thank you all!Kindest regards,Eugenia Chudnovski

Reception was warm and efficient. Wait time was almost non-existent. The clinician was fast, but thorough, gentle and friendly.

I have visited this site for over 10 years and I can say that I have only had 2 experiences that did not leave much to be desired. I always appreciated the kindness and the gentleness of the technicians that is until my visit in July 2020 and my recent visit. I say this because having a breast examination can be stressful and change the rest of a womans life SO it would be nice if the technician performing the sonogram take a refresher and practice a bedside manner. I did not appreciate Riannas (not sure if this is the correct spelling) nonchalance. Shae asked me to wait near my dressing room. I waited for a while, Shae noticed that I was still waiting and kindly told me that someone would be with me soon. Then 2 minutes later, Rianna passed by me, walked into the waiting area, called my name, then walked in a quick second, she walked back into the examining area. As she did this, I let her name it was me she was looking for, with her back turned, she told me Please give me a minute. Ummm, then why did you call me. Once in the room, I was fumbling with where I would rest my head because the table was long enough. I am 58. After about a few twists and turns, she decided to finally pull out the table. Then when I asked whether I should take off my shoes so that I could put my feet on the table, her response was It doesnt matter to me. That right there put me in a not so relaxed mood. The entire time, I wondered whether this technician was doing a thorough sonogram of my breast. To end this monologue, if it is 5 years later, I do not want this woman to EVER perform a sonogram on me. Understandably staff was low due to Ida, so if this should be the case, then call me and reschedule me. The same for the technician who performed my sonogram last year. She was only kind when the Dr was present.

I had three different kinds of imaging done and all three technicians were so kind and took the time to explain what the next steps were. Everyone at this facility had great bedside manner and was knowledgeable.

It was pleasant. All the staff were nice and attentive and explained themselves fully on each procedure that I was having that day. They made me feel comfortable, especially when I had the 3D mammogram screening. My last mammogram, which was performed by a different company, wasn’t a good experience and left me with a lot of pain afterwards. It resulted in waiting 6 years just to have the courage to go get another one again. Thank you everyone for your professionalism.

The scan was performed quickly. Technician and office staff were friendly and effective.

I was horrified by the mri machine, but my experience with staff was enjoyable. Everyone is very kind and attentive.

Completing the intake forms in advance is a great idea. Everyone was courteous and efficient.

The intake was efficient. I was having three procedures and they were coordinated flawlessly and I was never left waiting. The friendly atmosphere is soothing and makes the entire experience pleasant rather than stressful.

Professional from beginning to end. SO appreciate the the test being on time, the friendliness of the staff (especially the technician who administered my bone density test), the timeliness of the report, etc. These folks really have their act together! Wish my other doctors offices and testing sites were as well run.

Smooth transition from beginning to end. Everyone extremely professional

The appointment process was easy and the person who called to make the appointment was kind. I arrived and felt immediately that health was the most important thing. People were waiting but there was appropriate social distancing. The online checkin was easy and intuitive so that when I arrived at the office I was quickly escorted to a safe seating area. The technician was kind, informative, thoughtful, and respectful. Check-out was also a breeze.

Staff is attentive and timely. fun to talk to.

I was nervous about the testing that i needed to have done and was not looking forward to this appointment. Your registrar was warm and welcoming, your tech was amazing, caring and supportive and the Doctor that came in to speak with after my testing was kind. First impressions are key and I am happy to say that your staff lived up to the East River reputation. Thank you for making a simple appointment feel so warm and inviting.

The entire staff was professional, welcoming, kind and understanding providing for a comfortable visit. Thank you.

Love the friendly environment and Helen is an amazing tech she did my mammogram always explain before starting and makes the whole process easy quick and smooth

I was in and out in no time!! Had a lovely technician and all went smoothy.

Very professional and such a wonderful technician. She makes you feel very comfortable.

Everyone was very professional. The technicians were knowledgeable and very helpful. I was able to do 3 scans and be out in record time.

The technician for the mammography was most courteous and considerate !!!! very informative ......please thank her again !!!elaine jerrold

The facility is very clean. The staff there are very nice & professional.

Evelyn was amazing. She made this a very positive experience by explaining each step and being very warm and comforting.

The staff and technicians were lovely and reassuring, however, I asked if the results of the bone density, mammogram and breast sonogram could be transferred to my gynecologist immediately since I had an appointment later that afternoon. Everyone assured me there was no problem since I had a 8:30 appointment and the gynecologist appointment wasnt until 4:00. The results were never received, and it is now 4 days later and no one has received results despite the promises made. Very disappointing because the visit was so pleasant

Friendly staff explained everything to me clearly. My visit was pleasant and efficient.

Very efficient and lovely people. Helen and Evelyn, the techs who took care of me, were absolutely wonderful.

Welcoming and the radiologist and doctor were very friendly, professional and provided all the information I needed

Prompt, courteous, professional service; was able to handle all paperwork electronically prior to visit.

Always clean, attractive, very helpful and personable. Have over 10 year history in various of the locations, always upscale and good experience.

There was no wait, the procedure was efficient, and the entire staff was incredibly nice. Fabulous place!

Honestly, this was my back up place when Weill Cornell was booked…. It will now be my first choice. EVERY single person was warm and welcoming. I had a mammo and ultrasound and lots of nerves and questions. Highly recommend! I also left my previous mammo cd’s by mistake and they were returned by mail in a timely manner along withy results .Can’t say enough great things!

Making an appointment and check in is easy and convenient. Technicians are friendly, efficient and professional.

Everything in this place is perfect. From receptionist to nurses, doctors everyone . They take time to explain to me if I have any questions. Place is super clean. I love this place and I will refer to everyone.

I was early for my mammogram and I was seen right away. The technician was very kind, gentle and respectful. When she saw that I was also scheduled for a bond density test on a different day, she asked whether it would be possible for one of the other technicians to see me while I was there for my mammogram. I was very pleased that they performed both tests on the same day with absolutely no waiting. The bone density technician was also very kind and respectful. I had a great experience.

Wonderful and caring staff. Every safety precaution taken for both patient and staff. Quick results.

The staff was friendly and very accommodating. One tech stayed at the end of her day to save me a trip back for another test I needed.

Setting was orderly and appeared clean, staff was courteous, appointment time was honored

I was late due to traffic, but the staff was pleasant and helpful. One staff member had called earlier in the week to see if I could come in earlier so I wouldnt have so much time between appointments, which I thought was very kind and caring of her.I have nothing but great things to say about your facility!

The place is very clean and everyone is very professional. All my questions were answered and I was well taken care of.

The staff were both professional and very nice. I received my report within one day of the MRI.

Almost everything was great. Registering was simple. Nice check-in. The woman at the front desk was very nice. Waiting room was clean and nice; good social distancing too. Overall a nice experience. The nurse/technician who performed the ultrasound seemed mechanically competent.My one complaint with my experience was the way the ultrasound was performed. The whole process took appx. 45 minutes. The nurse/technician who performed the ultrasound never gave me a sense of what was going to happen at any point before it was happening.She merely gave me immediate instructions. Breath. Stop breathing. Roll over on your side. Turn over. Breath. Long breath. Raise your hands above your shoulders. Etc.It made me feel like I was an object that the nurse/technician was testing, not like a human being who was part of the process. It was not an empowering experience. It should be standard protocol to explain to a patient the procedure they will be undergoing, what they should expect, and what will be asked of them.Recommendations for the nurse/technician:(1) Before beginning a procedure, give the patient a sense of WHAT the overall process will entail. Tell them how long it will take, what the different parts of the process will be, and what you will be asking them to do.EXAMPLE: This procedure will last approximately 30-40 minutes. There are two parts: I will move this ultrasound wand around your kidneys, and Ill ask you to roll over and breath in different positions so that I can access all the information we need. To do that.....(2) Give the patient a general sense of WHY you are doing what youre doing. I realize there isnt time to provide a full explanation, but a few brief statements would go a long way. Questions to answer:Why are you rubbing jelly on me?Why are you asking me to turn over?Why are you asking me to breath and stop breathing and raise my hands over my head?

Everyone was courteous and professional and made me feel comfortable.

I visited for a mammogram and breast ultrasound. Both technicians were courteous and friendly. They both communicated clearly about when I would receive results, and they completed the exams in an efficient manner. I particularly appreciated the speed at which the mammogram was able to be completed as I find this particular exam very uncomfortable.

Every one was professional and friendly. The technician made me feel comfortable and there was minimal discomfort.

Very friendly and was seen quickly. I would definitely refer my friends.

The whole experience has always been smooth, professional and comfortable. Personnel (everyone!) is really patient care oriented, from greeting you at the door, to their concern about your privacy, to the way they explain exactly everything they will be doing. You guys are a TOP professionalGroup and that’s the reason why I keep recommending your practice. Thank you for all you do for us!

Very prompt, professional & helpful staff!

It was excellent. Everyone was pleasant and informative. And I’ll be going here going forward.

Very pleasant experience given the circumstances. Robes are very nice and so much better than the paper robes one usually get. Those are little things that really help the process.

Friendly and professional staff..quick service, little wait time

The technologist made sure I was comfortable and she kept me posted along the way.

Such a beautiful place and amazing staff OMG they make you feel so welcome and comfortable. I would recommend anybody to go to East River Medical Imaging PC five starts isn’t enough more like hundred starts.

The technician who administered my scan was thoughtful, solicitous, and caring. She told me that my brain scan would last approximately 18 minutes, which was very helpful in getting through the scan.

Your staff is fantastic. So professional (and caring). They treat their patients with compassion and are extremely efficient.

I try never to go to any other facility. Ive been going to East River, all locations for as long as I remember. 430 East 59th was exceptionally clean.

Always taken in right away & my tech was the same as last year - shes awesome makes be very comfortable!

No waiting, very professional in all aspects.

Good experience except this time didn’t have headphones during the MRI. Would be nice if they could digitally transmit the results to my doctor rather than mailing them.

Excellent service. On time. Very professional. Covid -aware environment. Lovely staff. Felt taken care of.

Everything ran on time, everyone I came into contact with was friendly and professional. Great staff here.

On time. Warm staff. Professional. Got results the same day. A+

Great everyone was pleasant clean and fast

The whole place is clean, the mammogram and sonagrapher were friendly, professional and efficient. I was in and out in under an hour, by my standards, A+! The only tiny hiccup was the receptionist who felt the need to remind me of the policy that it is the patients responsibility to bring the prescription from my dr. to the appointment. It has been months since I was at my doctors office for my yearly checkup and didnt have the actual prescription anymore. So, this felt like a bit of a scolding upon my arrival, when Id already contacted my doctors office on my way there, to let them know that I didnt have the prescription with me. They assured me all would be fine and to just ask the receptionist to call them upon my arrival. And, well you already know the rest. I thought to myself, Really? Its that much of a problem for you to make a PHONE CALL to my doctors office for them to immediately send the prescription? And, I told her as much. That is, in my opinion, ridiculous! To stress a patient out or feel the need to reprimand us about something that is completed with a 15 second phone call. I mean what else are they there to do? Unless they have many more job duties and tasks that Im not aware of, which may well be the case, it seems so trivial to affect a patients experience during a stressful time in general and especially during this time.Other than that, excellent overall service and experience! This place is fabulous!Thank you!

My annual visits to East River are always the most pleasant medical experiences. Professional, friendly and efficient.

Excellent! Lovely experience, kind, uplifting, positive vibes. I usually hate getting a monogram, but here it was pleasant. Thank you!

Courteous staff, excellent practitioners and doctor, informative and thorough

No wait time, excellent technican for sonogram, ease of getting in and out.

The staff were absolutely kind, understanding, patient and professional! The environment was clean and it was definitely covid prepared. The staff made sure you wore a mask and it was to be worn properly. The seating was properly distanced and the overall office experience was more than expected! Thank you kindly for keeping us safe!!!

My technician was FABULOUS. Funny , warm, professional , courteous and above all kind and very intelligent and caring. Unbelievable. I’m coming to you all for every scan I need for the rest of my life. Front desk were similarly pleasant , professional and very caring and warm.

This is one of the most professional medical offices Ive been to. From the front desk staff to the technicians, my experience was great. Friendly and caring!!

The office is beautiful and very clean. Also, my visit was VERY FAST.I waited for maybe 2-3 minutes before I was seen. The doctor had a calm demeanor ,as well.

Ive always found East River to be highly efficient and professional while also being kind and personable.

On my God they was very friendly, The place was amazing ,very clean you was in-and-out and you gett your results before you got home

Everyone at East River is wonderful from the moment you walk in. It soundscliche but the staff is so friendly and the facility is some welcoming.Ive been coming here for a couple of years now and really dont want to goanywhere else for mammograms and bone density tests.East River is my #1 choice.

Everyone I encounter there is helpful and wants to make sure I am comfortable while I’m there. It’s a positive experience in an otherwise awkward situation. It’s impressive to see how much time each member of staff takes to ensure that I am not stressed or worried during my exams.

I am highly satisfied with the level of service and the degree of professionalism exhibited by the staff. I was originally scheduled for two visits to complete four different tests but from Vanessa at the front desk to the team of technologists - Helen, Jill and Sheida, they worked together to get all the tests I needed done in one visit! They were timely with their schedule, pleasant and very efficient. Thank you!

Everyone was kind, courteous and very professional making getting medical tests a pleasant experience.

Clean facility, nice people

Personnel is courteous and professional.

Everyone went above and beyond for me. They advocated for me to get an ultrasound when my doctor denied it. I am very thankful for them.

Everyone is wonderful at this facility. The care is excellent.