Sent a staff member there after 30 seconds after phoning for an appointment.The receptionist, nurse, and doctor were all extremely efficient, caring and skilled. The doctor was one of the best doctors Ive ever watched, and the staff member thought he was very thorough. After consultation he referred us to a facility that could do the more extensive radiologic imaging he thought necessary. The doctor had submitted all his notes to this facility, so by the time we got there they had them. We were seen - they allowed me to escort him inside the ER triage area - as we were masked and both vaccinated - within 5 minutes. Spectacular care, well co-ordinated.

The doctors themselves are great, but you’ll never be able to reach them or to even schedule an appointment because the receptionists are so terrible. You will be put on hold for an hour and no one will ever pick up. You will be told your doctor will call you back only to find out later they never got a message to call you. You will be transferred 15 times to random people before anyone will help you with even the simplest of tasks. Good luck!

I have been here for both covid tests and an urgent care matter. Super impressed with how spotless/clean the facility is. The quality of providers and service level all very good.

Spacious waiting room, some friendly and professional doctors, but with very robotic and cold receptionists. Dr. Soman and Dr. Peters are both very professional and friendly. Not a fan of arrogant Dr. Chuey, though. Walk-in service is available. Out-of-pocket charge for people without insurance is also reasonably.

This might really be the most unprofessional running medical office there is in the city. GO SOMEWHERE ELSE. Upon needing help, the staff wastes no time in showing the rude, attitude filled, and unprofessional demeanor. Don’t try calling the phone, you might as well listen to run if it noises on a YouTube video; you’ll never get through (which amazes me since there’s always 2/3 people at the desk when you walk in). It’s so sad because the doctors are great. However accessibility to them is a challenge. I really wish they removed the sloppy classless little people with little brains off their payroll. Wish you people luck!

Ive called so many times AUTOMATICALLY placed on HOLD... then disconnected... I finally get thru transferred to another line ONLY got voicemail, left message over 2 weeks ago...still NO CALL it LITERALLY impossible get thru & when youre there the staff lack empathy, compassion, kindness & professional courtesy... will this EVER change Im going over 2 years & ONLY reason I go is because of Dr. Johnny Arnauk which is BEST reason to go... otherwise CLINIC IS HORRIBLE

Dr. Komal. AVOID THIS SO CALLED DIVA DERMATOLOGIST. SHES A FRAUD. SHE DOESNT WANT TO BE A DOCTOR OR SHE THINKS SHES GOD. RUDEST DOCTOR IVE EVER MET. AND SHES JUST HORRIBLE. GET OVER YOURSELF. WE ALL HAVE ADVANCED DEGREES IN NYC. IVY LEAGUE.YOURE NOT SPECIAL MS. INDIA. TOTALLY PATRONIZING AND RUDE. NEVER AGAIN. NO TREATMENT WASTE OF MONEY.

They are not properly doing the test for COVID.

Always professional and thorough

The doctors that I see at Mount Sinai are excellent! My experience with billing however has been horrendous. On a recent visit they accidentally didnt charge my insurance because I had just switched (charged $290 for a 15 minute PCP telehealth visit!?). This mistake was understandable and I called, they identified this issue saying that the visit was not attached to my insurance and said it would be fixed. However, over the next three weeks, I kept getting notifications for the whole bill. I continued to call the office and was told a different story each time; it was due to my deductible, they were taking care of it, that I should email someone responsible for these issues but the email I was given was not functional, also wrote a message in my chart weeks ago that still hasnt been read...Finally after checking with my insurance that the claim still hadnt come in I called again and someone told me to call billing. Billing saw the bill and said that it was never sent to my insurance and they would take care of it.

After a series of bad medical offices and doctors who couldn’t find the time to return test results, I feel that this office at Mount Sinai is so much better. Dr Alstein is prompt and courteous and gets back to me super fast. Dr Peters is a terrific neurologist who helped me when other doctors couldn’t. The staff is very friendly. I would highly recommend this office.

RIP OFFThey like to add a lot of extra fees at the end of your visit and sneak in extra charges that arent correct. For one, they tried to charge me for a medication (a shot) that i brought myself and did not get from them. Two, they charge for the administration of a shot which most clinics will not do. Theyre just trying to make a quick buck off of you.My bill was ultimately fixed, but it took 3 different hour-long calls to get it fixed. It was a hassle and I had to repeat my situation every time I called.There are many clinics and offices in nyc. Dont go to this one

Unfortunately, over time care has became lesser and more of how many patients to get through the door. After years, I only see the primary physician for seconds (implementing the least care) before dashing out the door. ‘Clickers’ are not an effective way of dealing with patients. The doctor should never be so busy that they cannot attend to a patient. As a result I had to find another primary doctor.If you are looking for a proper physician or a family doctor this facility is not recommended.

Billing is a nightmare. Disinterested front-line employees who say Well take care of your bill, dont worry results in me receiving multiple bills for hundreds of dollars. Over the course of several weeks of e-mails and phone calls nothing has been resolved. Employees dont have any agency in trying to resolve issues and routinely forget to inform you of all the fees and costs involved in procedures.I wont be returning again.

Dr.Komal Pandya lack in bedside manner and she prescribed me the wrong treatment for my problem. In addition, the people in her office at Mount Sinai Chelsea are less than friendly. Beside that supposedly that office has very strict measure due Covid-19, but one of their receptionist was using her mask in the neck.

My husband scheduled a video visit with Dr. Kimberly Peters about a month ago. Last Friday was the video conference and Dr. Peters was a no show. We both called her office repeatedly and are still awaiting a call back. Dr. Peters and her staff at Mount Sinai are highly unprofessional and unreliable, do not waste your time.

Hopefully you don’t ever have to call to schedule an appointment or with any questions because you’ll never get through to anyone. If your lucky to get someone on the line, you’ll just be transfer to a never ending ringing tone. How these people have jobs is beyond me!

The building is very clean. The wait to be seen in urgent care is always reasonable. The reception staff can be a tad bit stressed and unfriendly. Perhaps this is why they have gotten poor reviews on this website. The administration would be wise to be more vigilant about providing sufficient staff so that no one is overwrought and so that patients are well-attended. On the other hand, the nurses and doctors are very friendly and professional. The doctors are for the most part patient, with a good bed-side manner and they all have really listened to my concerns. The only complaint Ive had is one doctor who didnt return my results nor my phone calls for months. He is an exception. The results were bad too. So, theres no excuse for that. The other doctors are much better. We cant let a bad apple spoil the bunch.

I have been coming here for over 10 years-I have always thought that they did an OK job-however I have an HMO plan which means I need referrals and it is just an absolute nightmare mess. It’s paperwork-it needs to be filed. I have a bill from a referral that was never filed though I had called (waited forever to get through) and was ASSURED it would be sent before I went for my visit. This has happened SEVERAL times. I don’t know what I’m doing but I bet if I climbed behind the counter and tried to send the referral I could figure it out. Done. Terrible. Bye.

The worst. Went there for convenience of a walk in for a really bad respiratory virus. The doctor prescribed me tamiflu (even though I didn’t have the flu). The medication was making me more sick than the actual virus.Had to go back a couple months later for an ear infection. The same doctor prescribed me antibiotics to treat what he thought was a middle ear infection. The infection got worse over the next few days. Called the office to let them know, and they acted like it was such a hassle and kept telling me to let the antibiotics run its course. Ended up having to go to the ER that night.Don’t waste your time or money.

If I could give negative stars I would. My husband just sat in the waiting room for an hour and 45 minutes waiting for the doctor (he continued to ask how much longer the wait would be and ensured they had all of the info they needed$ only to find out THE DOCTOR HAD LEFT FOR THE DAY. So unprofessional - won’t be trusting them for a medical opinion if they can’t even be depended on to stay in the office.

I’ve been happy here so far! Doctors have been considerate, caring and easy to reach through phone/ My Chart online. When I came in for a walk-in appointment, the wait was very reasonable. My appointments run on time. I miss my suburban doctors, but the team here is friendly enough!

The billing department in this place sucks.They billed me for an office copay I was told I shouldnt pay as I only visited the center to get a vaccine. Its taking me over 12 phone calls and 10 months to get this fixed and the dispute remains unresolved.Its pointless to leave a voice message as they never listen to them and be prepared to spend at least 15 min waiting on the phone to be assisted.As for the building, it is quieter clean, they have been punctual and doctors are nice but not helpful when it comes to helping with billing queries. However Im never coming back.

Receptionist gives extreme attitude over the phone and doctors are almost never available.Ran out of medication and tried to request help from the office to be told the doctors “alternate weekends” so someone is always available but only your doctor can help you. Doesn’t make sense. Had to give up primary care here as they kept cancelling appointments for “events” and due to mis-scheduling me when my doctor wasn’t even there. This office obstructs medical care more than anything

Worst doctor ive ever attempted to see

Worst doctor ive ever attempted to see

I am a regular patient here and went in today for a flu shot. I tried last week but they had run out. So today they had the serum, and I was advised to have a seat. ONE HOUR later, I was still sitting there. When I inquired, I was told well, we only have one nurse on duty This in a major hospital clinic that has many doctors treating patients all day long. Meanwhile, I watched patients get off the elevator, register, get called, treated and leave, and I, along with others there for shots, were all still waiting. I finally just left. This is ridiculous.

I went to this practice once, and the front desk staff leaves a lot to be desired. They are inattentive, curt, and treat you with disrespect. The doctor however was great. Unfortunately I only got to see him that one time because 6 months later he left the practice.I called today to see if I could be referred by their office to a new doctor in the practice. The receiving secretary on the phone could not have been more rude and abrupt with me, even as I was trying to get more information from her to the other doctors in the practice. I called her on her rudeness asking her to be more considerate of me the patient trying to obtain a new doctor since my old doctor left the practice leaving his patients high and dry. She finally just said Im putting you on hold and never came back to the phone call.

The doctors are great, but three visits in, the support staff has been consistently disorganized and uncommunicative.

Pre-emptively, I didn’t end up seeing the actual doctor in person, but is my experience in the lead up to that. I had a scheduled appointment at 10am today. I arrived about 10 minutes early, filled out papers that took me about 15 minutes. While waiting in line to give back the papers and pay, the nurse called my name. Since I was in line to pay they decided to take the next patient instead of waiting the minute or two it would have taken to charge my card. I then proceeded to wait, asked updates in which I was told the doctor had a “procedure in progress”, blamed me for not arriving 15 minutes early, that as a first time patient it “should have clicked in my brain”. Unsure why they would bump up someone who had a “procedure” to do over myself (the nurse saw me waiting to pay btw) who was just there for a screening. I ended up waiting an entire hour until they called my name, when the nurse took me back and inquired how I was I responded about being annoyed at the wait to which she said “well the intake staff told me it took you 40 minutes to fill out paperwork so it’s not our fault” (I’m paraphrasing). Not only does that make me seem incompetent, it was a complete lie. I’m a patient person, but being treated and spoke about this way was truly upsetting. So at that point I decided to cancel the appointment and get a refund. Although I can’t fairly rate the doctors here, I can with certainty not recommend the facility.

Wait time was long and receptionists were not friendly.

The receptionist was pretty dismissive at first, but warmed up at the end. The nurse was super kind and helpful. The doctor, Dr. Chuey, was rude and seemed like he was in a rush and just wanted to get out. I had to almost force him to listen to what was wrong with me. He told me I probably just had a bad case of acid reflux. It was strep throat.Even though this location is super convenient, I will not be coming back here

The staff is always pleasant

Ive been seeing Dr. Chuey for quite a few years. But, his staff is the worse. Such a disgusting experience. My appointment was at 9:15am arrived 10 minutes late and they said that my appointment had been cancelled because of lateness. Really!!!? 10 minutes if someone had not put me on hold for 20 minutes this would have not happened. Horrible.

The people who work at the reception desk are very RUDE, I am treated by Dr. Shehebar at this location. Dr. Shehebar is an excellent pain manangement specialist. I would highly recommend his services !!!

They have a beautiful office and some really excellent staff. However, I am disappointed in their administrative director. I have sent three letters, called a dozen times, even walked into the office to try and speak with her but have not been able to resolve a simple claim issue. 7 months later my bill is in collections and I am still unable to come to any resolution.Between my health insurance, the lab and the BIMG I am not sure which is the most dysfunctional, and most likely this is the result of a broken system rather than an individual. All I would like from them is the courtesy of a response.

I received a message that I missed an appt May 10th - which I didnt. I called to have this removed from my file but the lady refused even if she confirmed that I didnt miss the appt and that they have the results. I find this completly inacceptable behavior and she didnt care at all that their systems are full of mistakes and that I could be double charged for their mistake... the amount of I dont give a s**t from her doesnt give me any confidance that anything I get from this clinic is accurate or reliable.

Excellent service. People taking you in were friendly. Was happy to have a very professional & knowledgeable doctor (Dr. Yarur) to talk to.

So far so good. Convenient and the staff is always nice when I go there.

Ive seen Dr. Mizuguchi at another office and first visited this office on a snowy day. Despite the gross weather, the building was beyond clean and dry. The third floor, where Dr. Mizuguchi and other doctors practice is brand new, with comfortable seating, warm temperatures and friendly staff.

Clean and modern looking building, professional staff. Wait time is perhaps on the longer side (a wait for each person I am supposed to see).

Treat me well. The wait is never too long. Treat urgent care patients as they should be. Amazing !!!

Supposedly open from 8am I rang at 8.30, got through to a msg service and got disconnected. Rang again, no one was answering and was able to leave a msg with an operator who said theyd xall back. It was urgent. An hour later I went to city MD on 14th who were great. Still havent heard back from Mt Sinai.

Great doctors but incompetent/lazy admin staff. Ive seen Dr. John Chuey here and hes a wonderful doctor but the admin staff have managed to lose my vaccination records once and always leave me on hold indefinitely when i call.

Unfortunately I was recently drugged, assaulted and robbed.I went to the Beth Israel Clinic on 23rd street and spoke to the light skinned, African American receptionist around 11:30am on Saturday morning 8.29.30.I told her I wanted to get a toxicology test done because I was drugged, assaulted and robbed.She asked for my insurance. She said Beth Israel didnt cover UnitedHealth Community Plan.She then gave me a piece of paper of other area hospitals and recommend I go someplace else instead.I think thats against the law, isnt it?Regardless, I went to Callen Lourde which did not take my Heath insurance but they took me.Their rape counselor was tremendously understanding when I still couldnt make heads or tails what I had just survived.Someone needs to fire that receptionist - or maybe shes just doing as told.I was blacked out during my assault, but I was wide awake when I saw just how disgusting Beth Israel treated me.Disgusted.

Impossible to call. If only someone would answer the phone!

The staff at 23rd and doctors all around are wonderful caring and friendly people

Eduardo is a professional and he was very helpful.

Very difficult to transact any business by phone. They dont answer.

Amazing doctors and a great turn around.

Will not even answer the phones during Business hours! Called for over an hour and kept getting kicked to the answering service. The office was open for over an hour and a half already ?

Overall quite good - and very convenient!

This place is bomb-diggity

Useless

Great service

The staff are incompetent