When my daughter’s pediatrician Dr. Fine was fired from the E. 95th Street location I decided I wanted to change locations as I wasn’t pleased with the new providers. My family and I decided to give the Harlem Location and we have been going to this Advantage Care location for years now. The office is located up on the 2nd Floor. Since COVID when arriving to the office there is a staff member in the hallway near the elevators to check your temperature outside. Once cleared you can go in for check in for your appointment which is fast and easy. The waiting area is also comfortable with chairs and some tables which comes in handy when my daughter has school work to complete while waiting on her appointment. There are also outlets and USB Ports for patients to charge their devices. The waiting area is clean and very spacious which allows for social distancing. The reception staff are courteous and professional. My daughter’s pediatrician is Dr. Varma. I have no complaints about her. When we arrive for our appointment, we’re usually called within 5-10 of our appointment. Dr. Varma listens to our concerns about my daughter’s health and doesn’t brush me off. She is very caring, patient, and explains things to us. When I message her on the app she responds or if I call her, she returns my calls. When I need to get to an Urgent Care, I come to this location and the providers I’ve seen have also been professional. There are a variety of doctors and specialist at this location.

I had an excellent visit! The staff was friendly, efficient and thorough. They were patient and helpful! the location was very convenient as well. I will definitely continue visiting this office!

I’ve been a patient here since 2003 from their first location on Amsterdam. I Love my doctor and the medical staff here. I have been with him since I aged out of pediatrics. The service is fast, informative and efficient. They answers all of my questions and are patient and kind. Best service in the city. I’m so happy to be apart of their network.

1st appointment of the day with my provider, 45 minutes after my apt time and I still haven’t seen them. The time management in this practice is non existent. The difference in quality of care you receive at ACPNY is vast. Don’t come to this location. It doesn’t matter which provider you see here the wait time will be an hour minimum. Take your business elsewhere.

This should be ZERO stars !I have been a patient of Dr Motiram for several years now since her first location on Amsterdam ave but since her re-location to the Harlem office facility the staff is very unprofessional,and the service is HORRIBLE Ive had to make several complaints. Which was never addressed or handled properly. I wouldnt recommend this location for your healthcare. Im sure there are other very good Doctors at this facility that are excellent doctors they need to re evaluate that current staff before they start loosing patients due to the lack of treatment and non professional work ethics

This is the worst clinic and has certainly gone downhill. I have been a consistent patient for almost 10 years and the level of medical care and attention as well as professional is HORRIBLE to say the least. P.A. Wood as another reviewer mentioned is very unprofessional, incompetent and ignorant to say the least which doesn’t say much to the PCP who oversees him. I am forced to leave the whole practice during a pandemic because I value my health!

Older bald female receptionist change the appointment for an hour early one hour before the appointment, then complains about me being late for 5 mins because nobody was outside to take my temperature. Meanwhile provider is late for 3 hours. Please dont come to this location. Very unprofessional staff.

Always great

I wish I could give this place a lower score. Dr. Shamini Mylvaganam is the worst... she refused to see my wife for her checkup after a c-section because we arrived 15 minutes late (we parked 4 blocks away and my wife couldn’t run to her appointment). The people at the front desk claimed she was seeing other patients and couldn’t see us that day because she was “extremely busy” even though there were only 3 male patients waiting to be seen by other doctors at the clinic. I guess Dr. Mylvaganam forgot everything about the Hippocratic Oath when she started cashing her checks!Never going back to this place!

I was recently a patient of podiatrist, Dr. Snyders. I had several visits before and after my foot surgery. The check in was easy, the wait time was always minimal, and Dr. Snyder was one of the friendliest and efficient doctors Ive ever had.

I have come in with my daugthers to be seen on a very hot day. We are being told that the doctor on sight does not take their insurance. And That they have to wait till 3 to be seen. It is now 12:30 pm. This is outrageous. The waiting room is completely empty. But my kids cant be seen till 3pm. These people are inconsiderate.

This review is specifically for Dr. Wood on behalf of my 76 year old mother who has been dealing with him for the past 2 weeks. She presented with chest pain and was not able to see her regular doctor and was therefore sent to Dr. Wood. The first prognosis was wrong and for a follow up he scheduled a CT scan that requires another doctors sign off. She was required to travel, sick and in pain, to another doctors office and then forced to wait for 2 hours for this clinic and Dr. Wood not to tell her where she needed to go next. She went personally to the office and waited ANOTHER 2 hours for him to not even come out and explain the problem as to why she needed to wait without answers. THEN she was sent to the WRONG office!!This clinic and Dr. Wood completely lacks professionalism and care for their patience. They incompetent and should be avoided at all costs.

My father is very pleased with this clinic. It is very clean and modern and the staff is very professional. He never waits longer than 5 minutes for an scheduled appointment with a specialist. I highly recommend this medical practice. Cheers.

I went in for an eye check up and got exceptional customer service and care. The staff was brilliant and everything went phenomenally well. Couldnt have gone any better.

My child is NEVER sick. I called today when she has a stomach virus and was informed I could NOT get an appointment with her doctor BUT I could go to another facility to be seen at 3pm. I called at 8am when the phones came off service. They dont allow any time in the schedule for sick visits. I will be requesting my records.

Unfortunately, despite one receptionist and my GYN doctor being professional and providing proper care-no one else at this facility has been what I’d like when I visit the doctor.My sons test results were “lost” twice and he’s been waiting for weeks to have a work form completed. To make matters worse his doctor whom I don’t know well at all since he was his new doctor-didn’t seem very nice at all.Lastly, despite providing insurance information over the phone and in person they’ve still managed to bill us instead.Definitely going to find a new physician for my son. I’ll continue to go there for my GYN bc the doctor is very knowledgeable and helpful.

Very rude stuff . I had a child with severe allergies and couldnt see my doctor. Earliest would be 7 days from now .Wouldnt recommend if you want to have knowledgeable and easy accessible doctor for your child

Visited this site today, for a walk-in appt to have my BP taken, only to be told that this particular Saturday is for pediatric patients only. . .DESPITE THIS NOT BEING EXPLAINED ON THE WEBSITE OR POSTED ANYWHERE ON THE PREMISES. This site was COMPLETELY EMPTY and no one could offer me any services. This is horrible patient/customer service!

Courteous, not a long wait

Longest wait times ever regardless of whether you have an appointment.

Worst medical practice ever. They donot return your calls and the staff at the office are combative and unprofessional.

Clean. Often times not that too crowded

Long waiting period. No professionalism.

Nice service

WORSE CUSTOMER SERVICE