Do not join their membership!Its a trap!They will never leave you alone when later on you decide to cancel it.They will also never get back to you with you have any questions. They actually keep reaching out like nothing happen looking for you to book more massages!frustrating!!!

The management at this location is completely terrible. I booked a massage, I get there, check in and after 15min passed the time I was supposed to receive the massage I decided to ask in the front desk what was going on. The person there told me she had forgotten to call me but my therapist had call and said she couldn’t come on time!!! Then she told me If I wanted to wait since the therapist would arrive for sure in the next 15min. I decided to wait. I waited for 30min and the therapist never came. I asked the front desk what were they going to do in compensation for this situation and she called her manager who offer a free $10 enhancement for my next session. How can you be so cheap and petty? I wrote to customer service to complain and the manager called me but I missed the call. She left a message asking me to call her back which I did.. 4 times!!! I have left 4 messages with the recepcionist asking her to call me back which she never did!! Terrible service, zero profesionalism. This location is really really bad run. Terrible manager

Very mediocre massage. Nothing to write home about.

If I could give 0 stars I would. This is the worst setting of customer service I’ve ever seen in my life. They took almost $200 off my card for services I haven’t even received. Not only have I not received a massage or anything from them since March I’ve explained to these people I’m not able to even lay down at this point due to haven’t surgery. They not only have the audacity to tell me they can’t give me my money back but basically trying to make me get massages. I have filed a complaint with cooperate and the better business bureau.

The quality of service entirely depends on which therapist you get, and it can be varying quality. Ive had some massages that compete with much more expensive places, and yet some where the therapist barely touched me.The ambiance suits me; calm and not overly scented. The equipment can be hit or miss but usually its fine.I had issues with my account being paused during the pandemic- was still charged and then promised refunds which some came and some didnt. For what its worth my account is managed at the Brickell location.Overall the price seems a bit high when you consider tip - and of course you should tip.

Every weekend, I usually have a massage. And this is my favorite massage shop to cater efficiently and respectfully to customer requirements. Great service! Great service!

I have been coming to this place for quite awhile. At the beginning they were very nice. There were a few things that they were able to work with me on and I appreciated that. Yesterday I got no reminder about my appointment for 4/1/21. I did look in my calendar and see that there was an appointment. This was later last night but left a message saying I had to cancel. Got a call this morning asking if I was still coming. Said no, left a message last night. Then I get an email stating that I was being charged 100% for today. I called them back to cancell my membership and they told me no. I am not happy and will make sure that I dont get charged for another month AND I refuse to pay for the one today. I will never be back here.

If you’re lucky they have some really good masseuse but naturally not all of them are. You can get a good massage- that’s it - don’t expect a zen environment with zen attitude front he staff. Not that type of place. And don’t do the prenatal massages - they are just not worth it.

Ordered a 2 hour firm/ deep massage. The therapist was only giving light to medium pressure as she was 7 months pregnant. She also took a 15 min break between my two hours. When I told the front desk I wasn’t happy, they asked if I wanted to book another time slot with someone different. The computer website hasn’t been updated to show that she wasn’t giving deep massage anymore. Go to the Brickell location. They are all professional and call you if there are any changes.

The massages here are excellent! I always ask for firm pressure and that’s what I get! The ambience is calming and the people who work here are very nice.

I have been a member for years in Orlando, but had such a horrible experience at this location. Massage was horrible, extremely light. On top of that, I was over charged on my card which was unauthorized and took 4 days to hear back from someone for a refund. Very disappointed with the customer service I received at this location. Will not return!

This place is very good from the front desk staff to the massage and facial they were extremely professional.It was definitely worth it the massages that I received was phenomenal and my facial extremely satisfied.I will definitely recommend this location in midtown.Thank you all for the amazing service.

Orlando is the best hands down.... very nice and clean atmosphere always relaxing I love it here

I absolutely love this place. Its not like what you might normally think of as a massage experience but it is fantastic. If you dont want them to press hard, make sure you tell them. By default they put a lot of pressure. Keep your mind open when coming here and you will definitely enjoy it.

I have been a massage envy member since January, i have got nothing but good service, the front desk staff is really professional and attentive. the therapists have been 100% helpful and always give me what i ask for. i signed up for 12 sessions and since the very beginning they were really straight forward when stating the cancellation of my package. For covid-19 they reached out to me via text message giving me the option to freeze my acc for the months of closure. THANK YOU MASSAGE ENVY OF MIDTOWN FOR BEING SO UNDERSTANDING AND WITH ME DURING THIS MOMENTS OF DESPAIR! OVERALL GREAT CONCEPT, RECOMMEND 100%

I agree with all that the negative reviews have to say. I am about to cancel my membership because of it. This place tends to put the appt at the wrong time or date or doesn’t cancel the appt so it still sends a text message to tell you to come but then find out the therapist isn’t there and you went for nothing. Just disorienting. Particularly frustrating at this location where parking is difficult and you have to pay for parking before you go in only to find out their mistakes. Then they don’t even seem to care. Completely incompetent staff makes this location a 1.

As a former employee at massage envy I can say this franchise is so unprofessional and has very poor manners , the staff is amazing but when it comes to upper management it can sure use an upgrade and a good training on how to actually run a successful business ! It was a nightmare working under the lack of communication , and to terminate a person’s job without notice or a reason why DURING COVID is very unprofessional . Please save yourself the time and avoid this location.

I have been a member at Massage Envy for about 7 years now, and have been going to this location for about 3 years now.The front desk is always pleasant and greets you without being overwhelming. I tried 3 or 4 therapists before I picked Orlando-hands down the best massage therapist I have had-excellent pressure, good flow and listens to what you need to feel better, I had an issue with my left shoulder and he was able to use the correct pressure and it was better a couple of days after the massage. I suggest 90 min sessions if you are able to do so. Massages should be not be looked at as a luxury, these are a necessity to keep good posture, preventive measures, and good for the soul.Restrooms are always clean, waiting area is nice. I suggest they give their guests the WiFi access, every business does this now,-for those who are waiting on someone who is getting a massage.I am always pleased to arrive and here and pleased to leave --oh, because I feel better after a session.

I usually go to the Brickell location and its great, showed up here to get a massage the other day and they put me with a person that didnt speak english (which is not a problem so long as she asks if I speak the language as well). I asked her for a face tissue because i feel more comfortable laying my face on it than on the linens and she went nutz saying that things are clean all the time and that she didnt have to put it because thats not how they do things, I then proceed to tell her that as a customer and things going on I FEELL SAFER IF EVERYTHING IS DISPOSABLE INCLUDING THE SHEETS BUT Massage envy doesnt offer sheets but im pretty sure they had tissues THAT I CAN BE CONTENT WITH JUST For THE FACE AND ASKED FOR PAPER TISSUES AGAIN, she told me to go back to the front desk and figure it out and so I did because she couldnt help.Front desk staff were quick and switched me to another provider and gave me the tissues to cover the face cradle, only problem is that now im almost 25 minutes to my appt and have to switch rooms and technician which only allowed me about 33 minutes of my service.I STILL GOT CHARGED FOR THE WHOLE THING AND THE MASSAGE WAS MEHHHH.The lady had great hands but i guess they dont all use standard products because the liquid she used to massage me was very watery which took long to dry and made me real cold, asked about a/c and was told the bed has a heater just wait you will be ok.Also sheets were stained with blood like spots and hair on bed, wall are also stained and dirty looking this place is a covid nightmare and it shows.Terrible experience went in to relax came out needing another massage had to get a massage somewhere.NOT SURE WHY MASSAGE ENVY IS ALLOWED TO RE OPEN AND HAVE NO DISPOSABLE SHEETS OR FACE CRADLE... this is nutz not going back again and thinking about legal methods to cancel remainder of membership not because the experience but because of reckless cross contamination practices during times like these.... @massageenvy

I have been a member of massage envy for several years, and my location of preference is Midtown Miami because Orlando (the best massage therapist known to man) gives healing massages and the plus is that Sofie makes my massage check-in experience delightful. :)COVID UPDATE: Massage Envy Midtown Miami follows strict health guidelines removing all paranoia during this sensitive social health crisis.

Do Not Go !!! The staff is VERY unprofessional. The so called Manager Khrystal is such an impotent and impatient person, EXTREMELY rude attitude!!!!. This place is NOT About costumer satisfaction at all , costumer service its so bad , Everytime I have booked an appointment is always either booked twice or the wrong date , it feels like all staff is not properly trained or lost. Also I wasnt even reminded of My appointment and They got the money out of my account and I got charged 100% for a service I didnt receive nor was I reminded of. I mean you can go try it yourself but honestly, I put the time to write this review to save other people’s time.

BE AWARE. They will smile and be nice but force you to sign documents without giving you time to read them. then you get stuck with a membership for 6 months that you cannot cancel. Even if you want to stop the auto renewal they do not let you do this.

Like many other people have posted here they also put me into a contract that I didn’t want and made it nearly impossible to cancel.I find it odd they have their attorneys information on the front page of their “about us” section of the website.That says a lot!! Also; their supposed manager wouldn’t give me their license number and the franchisee does not appear to have an LLC registered to that address with the State if Florida so I’m not sure if they even have the proper credentials...

Sophie and the whole team were great. Convenient and good value

I signed up for a 6 month membership here while on vacation. They kept charging me after the six months and said there was a mandatory form I had to fill out and send back. Unfortunately I live in Arizona and could not fax it back so I went to my local massage envy filled out the form and they sent it to them. They forgot about my form and charged me an extra month. Then when I called them they found the form and refused to cancel my membership stating it had to be THERE form even though I entered there email and address on the form given to me. Not to mention it’s the exact same form. I’ve requested a refund and to resend me there specific form and I have heard nothing back from them. I will be contacting corporate soon.

This location has terrible customer service. I was happy with the facials and massages for a long time, but recently I missed an appointment due to the fact that I was preparing for Hurricane Dorian and I hadn’t received a message reminder (I guess they stopped doing those since it is only a “courtesy” as they said on the phone.) when I tried to reschedule they said they had availability a few hours later but then the appointments disappeared somehow (they were offering me appointments that were already booked), so I lost the session and had to pay for nothing. I am just appalled by the fact that this location takes advantage of potential catastrophes to take away your money and not give you any services in return.

I have dark skin and mark very easily. I told Sandra this, and she was very understanding and gentle with me. I love how my skin looks! Request for Sandra if you go! she has a lot of experience and takes your concerns into consideration.

Please do not sign up for a monthly membership, the contract will make it very hard to cancel!!! though the worst of Covid 19 they kept charging my credit card for a service I could not provide. And you just loose the money once you are finally able, after 3 months to cancel the contract!!! Horrible.

Very nice staff, clean place. My first time in the spa, Marlene was my therapist, great job. Have a pain shoulder for a while and after massage feel better. She gave some tips to work at home then to minize the discomfort. Thanks Marlene.

Appointment was canceled because I used a word that the receptionist didn’t approve of over the phone but she proceeded to take my card to put on file & didn’t let me know my appointment was canceled until I arrived the next day 15 minutes previous to my appointment time. Paid for parking & a babysitter for my child for them to cancel my appointment. My first experience was my last & I wouldn’t ever recommend the Midtown Miami Massage Envy to anyone !!

I had been a member for 2 years with ME Midtown. Membership includes 1 session a month. In March I had a severe leg fracture which made bed-ridden for 5 weeks, I could not walk much less leave my house. Months later, thinking I have been carrying over a session from when I could not visit I went to get a massage (told the attendant I had a carryover session when booking). Upon FINISHING the massage I am told I have no credit and I have to pay! The manager pulled up my record showing I had used all my massages and being in a daze from the massage I paid. When I got home I realized that their records show I got a massage 1 week after my surgery, which is physically impossible! I could barely get from the bed to the bathroom...much less go have a massage. I have pleaded with the manager (Jennifer) to receive a refund or at least credit to no avail. I offered to bring in all my medical records. She completely shut down, says she is unable to do anything and gave me another number to call customer service, which was actually another ME location, which told me they have nothing to do with it. Jennifer is absolutely worthless as a manager as she is unable to resolve an issue and is willing to lose a 2-year member over a $40 dispute with medical records backing. I have requested also to terminate my membership to which she said she cannot do anything about (what?!) so I have blocked further charges on my card from the business.NOTE- This location is under new ownership, which seems to have no clue how to treat or retain their members. I would rather pay more than be treated like this.

They make it extremely difficult to cancel. Terrible business. If one of your customers wants to cancel, make it simple. Doing the right thing is always the right thing. This company is disappointing.

Friendly staff.

Handful of qualified masseuses. Majority of staff speak loud and constant Spanish; disturbing for a “spa/relaxed” environment. Have been a member at this location for past 3 years; each month is a worse experience. Sad to see this going down.

This place is awesome place for many people to come to do massage. ECT...and also they are like to come to do this on the weekend ECT...

Love my experiences as each a catered to what I need plus the receptionist and front desk are very friendly and helpful.

Clean place, kind and accommodating staff with gentle hands too. 5 stars

I have been coming to this location for a year and half already. Staff is always cordial, professional and attentive. I recommend Anita 100% she is the best and she. As far as Facial, goes they are not my cup of tea, I’m use to a therapist that focus more in extractions other that spending most of the time applying “fancy” creams.

The reason why I love Massage Envy because its clean night service are respectable people and they have your body feeling awesome when they finish

So I visited there last month. What an amazing experience! The therapist I had was named Richard and he was incredible. The front desk was very helpful and dynamic. And I also met the manager, a very nice woman. I would reccomend this location to all clients!!

I went yesterday and it was nice that I could be seen last minute. You also get a promotional price of about $50 for a first time customer. The receptionist was nice as well.My massage session wasnt anything out of this world and I wouldnt come back to this place, especially not at full price. My therapist was rather resistant to my needs, i.e., I did not want an exact full body massage and he pushed back on this request. Even on the my pain areas I felt he just never quite found the right spot. He spent a lot of time on my scalp and even touched my ears, which I found incredibly odd and unnecessary. His nails needed to be filed and there were just weird breathing sounds the whole time; the ambiance was awful and I was never able to relax unfortunately.But overall it was okay, I was in need of serious tension relief. Do I feel better than I did at the beginning of week? Yes. Do I feel the type of relief Im use to after a session? No. Maybe its because I found a really great therapist in Chicago (check Parlor 836!) and my expectations are too high. Who knows.If you want a last minute session, and if the promotion is still being offered, go for it. Otherwise, dont bother.

I made an appointment with Orlando. The secretary said he was the most requested. I was really concerned about the massage didnt want a back massage or full body massage because Im ticklish and really only wanted my hands and feet massaged. Turns out you can customize your massage! The massage itself was the best massage Ive ever had! I asked Orlando to focus on my scalp, hands (and forearms), and feet. My feet never felt so good, I had no idea i had so many little knots around my scalp and my hands felt so good- the muscle around my thumbs isnt aching anymore. The massage room was clean and fresh, the air wasnt intoxicated with synthetic room freshner spray. All and all the experience was wonderful. I learned it was a membership type place and so you have the option for cheaper rates in the future if you become a member. There is one detail I cant leave out and I feel horrible for them, but the whole plaza busts out with an insanely invasive fire alarm that could last a few minutes. I live one block down and I can hear this fire alarm DAILY! I had no idea that it affects the inside of businesses aswell. Its truly the worst thing you could ever expect during a massage. My only hopes in writing this is that maybe massage envy corporate could find a solution with the midtown shopping plaza.

Had a great experience and a great massage. The staff was friendly, the facility was clean and the massage was great! My therapist was Fiore and I would highly recommend her and will probably get a membership.

I usually book my massage with Sam and he is really good and knowledgeable. I live near by and its always easy to make an appointment and to get service. I am happy with my membership.

Never had a better massage before, and I have tried many places...My therapist Aika was very nice and focus on the area I asked her too.Definitely going back and even signed up for the membership which is a really good deal!

Love it...

Excellent Massages the Price is right! I love the Hot Stone massage super relaxing. Great Experience.The parking is convenient as well. Thank You!

Ask for Yemis!! Best masseuse ever. She will leave feeling so good youll want to withdraw the divorce petition 😉

LOVE MY FACIALS WITH JOANNA. SHES THE BEST! WILL HIGHLY RECOMMEND HER AND THIS LOCATION :) FRONTDESK IS VERY HELPFUL AND FRIENDLY.

WARNING They will scam you when you try to cancel!!! I had a membership at this location for over a year. I stopped going 7 months ago and continued to accrue sessions but decided to cancel my membership a because I wasn’t going and I needed to significantly reduce my expenses. I called them and over the phone the woman told me their entire cancellation policy, that I would be able to use my remaining sessions for two months. She assured me that it was cancelled and there was nothing else I needed to do. One month later they charge me AGAIN and tell me that I never cancelled because of some mysterious email they NEVER SENT ME. She sends me a screenshot of just forwarded text, but not the ACTUAL SENT EMAIL. Anyone can type a date in an email text body, that doesn’t prove it was sent. They will refuse to help you and tell you they will never reverse the charge! DO NOT GET A MEMBERSHIP HERE.

I called to schedule an appointment and the representative who answered the phone was NOT friendly nor courteous at all. My business didnt seem to be a priority to her. Very nonchalant attitude so I said thank you for the info and she just hang up. I will not be going there 👎🏾

Love love LOVE this location. The front desk was friendly and they were all young and lively. Also the manager extremely was bubbly and interactive. would recommend to EVERYONE.

I called to schedule an appointment today and gave a gift card to check the balance and was told it was at zero balance, so i said i would call back with the right one (assuming they wouldnt schedule untill i called back. I was called back at 12:30 ( the “appointment” was for 12) and was told i would now have to pay the session no matter what. The manager tried to be “helpful” by giving me a discount but it would still be out of pocket. Also toldMe to come in for the 30Min left of the session. When i explained that i thought she didnt book me since i wasnt able to give her a card with a balance she told me she still did and that they only give priority exceptions to first time clients. So basically if its your second time they dont care they will charge you no matter what. Horrible customer service with this one dont go to midtown.

Great service. The masseuse was fantastic, ambience was great, staff was extremely accommodating and the pricing is so reasonable.

Amazing customer service and therapist, every time me and my wife go in for a session we always get treated great and receive amazing customer service especially by Ashley and Armando. Highly recommend it!

I went there yesterday for my birthday & had a horrible experience. Do not go there!!! They were so unprofessional. I scheduled 3 appointments & it seems like they were shocked I did that. They work for a massage company, havent they ever heard of a spa day? They cancelled one of my appointments while I was there & sent me to 4 different therapists because they were so lost as to what I wanted to do, mind you I scheduled my appointments based on the services they offer. I will NEVER go to that location again & overall Im questioning massage envy as a whole. Ridiculous service

Very good experience staff was nice and friendly and things went well, I liked the massage and overall very good experience

If I could give zero stars I would. The massage therapists are fine but the customer service/front desk staff are horrible. I have canceled my membership verbally and in writing. Yet this is now the third month they are still charging my credit card. I initially tried to deal directly with them but now close to 2 months now I am still waiting on a call back from a manager. I had to open a dispute with my credit card company and I guess will have to call them back tomorrow to dispute the latest charge. The annoyance and hassle is not worth the massage or facials they give.

My girlfriend went to this place had a facial done and instead had a really really bad reaction on her skin. If you care about your skin so much dont bother to go here. I advised her to stop going to this place and she will. Im pretty sure the individual there accidentally mixed the wrong chemicals and made her face have blisters. I recommend you wonderful women to seek an actual dermatologist office where their aesthetician can perform real facials! Not this place where they up sell you products that you most likely wont need. This place is a scam ! Fyi they didnt even offer some type of courtesy facial this has happened twice. Dont bother to reply back with lets handle this some other way, you guys need to reform your hole staff on how to do things the right way. Ladies think twice before going !!

STAY AWAY FROM THIS PLACE. THE NEW OWNERSHIP is unprofessional. He never has returned a phone call. I have asked for him to call me in reference to canceling my membership. He will have his puppets (so called managers call me back). They keep insisting that I try a new therapist. I have tried 3 since they unfairly fired many of the best therapist there. The 3 I tried 1st one was a chatterbox, the 2nd was a male therapist that kept flapping the sheet on my body pretending to fix it, so he can take a good look at my body ( I asked him to stop or else I would call the police right then and there) he abruptly told me he wasn’t feeling good and walked out of the room. I called manager at the time and I asked for an immediate cancelation and once again. The owner didn’t even bother to call In Reference to my most recent experience. Instead the manager insisted that I would go with a physical therapist (they don’t have PT services there) SCAM!!!! The 3rd therapist ( supposed to be physical therapist) was another joke. Rushed thru the massage and spoke poorly of the new owner. I HAVE TRIED TO CANCEL FOR OVER A YEAR AND THEY DO NOT ALLOW YOU TO CANCEL. THEY KEEP BILLING AND POCKETING THE MONEY. PLEASE STAY AWAY FROM midtown, coral gables and Doral locations. All are under same owner. Midtown and Coral Gables locations have had reputation of sexual favors offered to clients. ANOTHER REASON WHY I WANT TO CANCEL before it happens to me.

So the place is nice and the rates are okBut..What a non professional massage personals.5 times I went there and was disappointed each timeToday I went to get massage in. Japanese place what a differentDont recommend this place.Find local oriental massage place and you see the different

Im on the monthly package where I get 1 massage per week. Love every moment, the location is convenient and its very clean there. I always look forward to getting my massage or facial there

Not professional... I had a very bad massage today.People are working there are not nice and the massage makes me nervous...

I went there this weekend and the service was HORRIBLE!!!! Massage was alright but the service was horrible!!!! This was a fathers day gift so it was a little embarrassing. I called a week ahead to make a couples massage appointment and I simply told them to have a guy for me and a girl for him but when I got there it was completely different from what i had planned. They switch him to a guy and they didnt call me to tell me anything and we werent in the same room and all of this cut into our session time and they didnt credit us back the session time so we lost almost about 10 mins of session time and then to top it off the lady was extremely pushy about getting a membership after we told her over and over that we would think about it, I mean I brought him in for a fathers day gift, not to brag him into a membership it was annoying and uncomfortable! Thank god for Kim the therapist for doing his massage last minute! We appreciate that! I mean weve been here before and I had a great experience to be honest with you so I dont know what happen this time.....

Had a good 60-minutes session and everyone there was welcoming.

Awesome front desk staff and talented therapist !

Cecilia is the topVery professional! I really enjoyd the massage

Arrived at Midtown location with two guests only to discover that our reservations were bot entered. Another customer was there complaining of the same issue. My friends decided they would go to my location in Cutler Bay. On today 4/20 I decided to give them anothee chance and treat another friend. Like others in review section, I cant get thru on phones. Keep getting rings and hang ups. Now Im getting recording asking me to leave my name and numder. This location SUXKS. WAY TO RUIN A BIRTHDAY FOLKS! Im sticking with Cutler Bay!

Have been on hold for 20 minutes at this point just want to find out how long it would take

I would like to speak to a supervisor.. is there a phone number I can reach him or her to? Thank you in advance.

Very polite staff and clean location.

Terrible experience. Masseuse used poor techniques. No passion for work. I asker her to stop halfway. Spent half an hour being annoyed on that table.

Didnt even manage to get an appointment :(After agreeing an appointment time on the phone they left me on hold for 5 minutes, only to give away the appointment to someone else in that time. Not great customer service.

Great customer service, Great masseuse, Very clean.I love the deep tissue and sports massages.

Its not bad but could be better

Relaxing massage

Went here for my birthday an hour massage and it wasnt even an hour

This should sum it up... I fell asleep during my microdermabrasion!

Was put on hold twice, when TRYING to book an appointment. after they finally got on the line, it was a whole different person asking me what I wanted and then hung up on me. customer service SUCKS!!

Very relaxing! Loved it

Walk in beat. walk out felling like a champ

Nice. Clean and friendly environment

Terrible!!! I called four times trying to book a massage and when someone finally took my call asked me if I could hold on the phone again, she never stated her name to begin with and when I tried to explain I was calling for more than 20 minutes she was the rudest person in the phone... guess what? I asked to be transferred to the manager but she was the manager !!! Wow!!!! I will never try this location ever again!!!!

Average. The girl hands were cold the whole time😒

COULdnt even get they to obtain price and availability, called several times and always placed on long holds.

Awesome massage while in town by Ricardo!

Abel and Ricardo are very good.

Best place ever

Relaxing time...just great...

Two many charges and hidden costs

Nice but small

Very enjoyable!!

Great place

Amazing technicians

Thanks again

Very good, overpriced.

Ok

Good

Nothing Wow.

My favorite Massage Envy location!