I recently went through a crisis where I had my identity stolen and bank accounts cleared out. Navy Federal was nice enough to give me a claim reimburse me for my money but then 2 weeks later mid month they took money back dropping me negative in my account. Luckily I had $148 left in another account with them or so I thought a week after reversing the fraud claim they pulled that $148 and threw it towards the debt leaving me with absolutely nothing. They didnt call send a message give warning for either of these two transactions. It just goes to show theyre all about the money they dont care about the customer.

Advertised 2.29 Auto refinance rates and gave me 10.79 on a late model used vehicle, sent me my transunion score via mail and its a 739.. the surpevisor on the phone said loan officers dont speak with consumers and we dont disclose how you can get the rate nor how they come up with 10% then said that your score doesnt matter they base it off more than that.. I work with credit and not disclosing how you even offer that rate is a garbage way to say Im not man enough to tell you sir. I will be reporting them and i hope no one has to deal with this type of service!

For the most part the online part is awesome. However, what kind of bank doesn’t not accept coins!! I have a Change jar and was going to cash it it and deposit it into my account before vacation, only to find out the Leavenworth KS branch will not take coins unless they are rolled.. really? You’re a bank, that’s literally your job!

Wish we had one near Belton MO since there is plenty of Military out here. I drive an hour to go here as it is the closest branch to me. Never had any issues, I have always been greeted at the door and treated with respect. I get in, handle my business and I’m out. Everyone who has helped me out is quick and easy to work with. Never had to wait longer than a few minutes. All this makes it a bit better for having to drive out the distance.

I will agree nice staff however very close lipped on important info. Made a deposit and have to wait a week for my hard earned money to get into my account. So looking at taking my business else where.

Kelsey really went out of her way to help me set up my account. Even stayed late to (past closing time) to make sure all of my questions were answered. I am so excited to join the Navy and even more excited to get my finances organized with the help of Navy Federal. Thank you again, Kelsey!!!

I love banking with this credit union as I have some pretty great rates. When I compared with other banks/credit unions, Navy Federal offered the best rate for an auto loan. I am very pleased with the service I received.

Such an awful branch. I called to add my husband to my bank account. Member services emailed me the paperwork and said that as long as my husband signs it and I have his license I would be able to add him. I drove an hour here to add him to my account and get his debit card to be told that he has to be here. Well I wasn’t told this before. They said they can’t verify his signature. He signs the paychecks that currently go into my bank account. And I have his signature in front of me, and he offered to FaceTime me. Nope won’t help me. I will be canceling this account after 6 years. Ridiculous.

Extreme Covid Measures . Wasting my time

They are the most nicest and polite set of people. I just open up an account and they helped me alot..

Love the service and the people that woek at the bank. Always welcoming

Ive had a savings account with this bank since I was born and started a checking account when they opened the LV location. They have always been wonderful. Theyre kind and thoughtful and remember my whole family. I started a savings account for my son when he was born and a save first account. A credit union is the way to go and this is a great one!

I purchased a vehicle from one of there customers and it is like pulling teeth to get them to send me a lien release form. It’s almost as if because I’m not a customer of theirs I am pushed back. As a person who works in customer service this company has horrible customer service. I would never bank or do business with this company.

I applied for home loan , they wanted me to pay 3.8 percent as interest rate, while other bank offered me 2.75 . They are steeling veterans

Seems like most of the mongoloids complaining about the bank don’t understand legality of banking such as getting an account post 9/11. The lady that complained about her husbands account really just seems dumb to not know basic adult level information...

Everyone there is always nice, always says hello. They treat everyone respectfully and i have never had an issue. Very clean location as well.

The closest branch to me and always extremely welcoming and greet you the moment you walk in. Also the teller was very nice and had a real conversation while she helped me take care of a few transactions. Glad to have my business banking and personal accounts with NFCU

The ladies there were very friendly and welcoming. Greeted me when I walked in and my transaction was quick.

They RIP people off, this is the worst bank ever.. if I didnt have a car loan through them Id close out my account.. do not use Navy Federal..

Worst bank I’ve ever dealt with in my life

Great Customer Service. Second to none.

Just love this place, always helpful and they always seem very glad to see you.

Love the people there at the location and their customer service.

Unrealistic and unreliable customer verification process . I got roped into an account promotion scheme . This is how I became familiar with this institution in the first place . Worst mistake ever . If someone asked you to join navy federal and get 10 dollars to your account run don’t do it . Further down the line I’m wanting to actually do some business with my account and I’m unable to because they can not verify my identity, meanwhile they have my name incorrect in their system from the get go . I cant update my name without access and I have no access because my name isn’t matching up to who I actually am ? Thus maybe allowing them to hold on to a chunk of my money until I’m able to drive three hours to a branch ! 😭😭 I will rectify this , and once I do I’ll ensure it never happens again or to anyone I know of .

Best branch and trust me ive been to alot of branches. Great customer service. Bought my first car with my fiance at this branch. They really worked with us even though my credit wasnt the best.

Descent Staff. Wait time wasnt that long. A+

I have had nothing but an amazing experience with the local branch as well as talking on the phone. I have been with them for about 2 years now

Best Credit Union ever and way better than any bank!

Absolute worst credit union I have dealt with. The people on the phone will tell you something completely different than what they tell you in person. You usually have to go through about 4 people to get answers.

Love this bank they make things easy and are always helpful!!!!!

Very friendly and helpful as Manhattan KS branch

Amaizing customer service and vary helpful

Pretty much good people

Great place

Love

Great branch!!

Amazing people

Friendly staff.

Superb