Had a spa day with my bestie. We enjoyed our massages. They were wonderful. Very nice individuals that did our massages. When it came time for our pedicures, thats when the problem arose. The lady working on my feet acted as if she was afraid to use her tools to clean, clip and push back the cuticle. Although they acted nice, they were unprofessional in their actions and the things that they were saying in front of the clients. I am not sure if she really knew what she was doing. But my pedicure looked like something that was done at home. It was not professional, my toe nails were not shaped up nicely. The warm towels she put on my feet were half put on, the entire process was not good. I recommend that you go elsewhere for a pedicure. The massages however were very nice.

Liz was awesome! She listened to what my concerns were. She was super nice and made me feel relaxed. Highly recommended!

The staff was very friendly, prompt, and accommodating for my first visit. All I would recommend is a renovation to the spa! It would make a huge difference on the overall experience.

I recently went here for the first time for the Ultimate Facial my husband bought me for my birthday. The salon is nicely decorated and very clean. The room I was in had a heated bed, soft music and dim lighting that made for a very relaxing experience. My facial was great, and the esthetician who performed it was very personable and knowledgeable about products. The only reason I am giving 4 stars is because this facial is advertised as including a foot and calf massage, which I did not receive.

I love this spa! Great customer service! Whitley has done my nails for almost two years she’s awesome!

Locally owned and operated which is a great thing. I have been enjoying the spa for well over 10 years and had one bad experience so far. So I am only going to let the one bad treatment out of so many good ones only put a small dent in mine:). When you book a service try to get a feel for the experience of your service provider. Turnover seems to be high and it shows with my latest appointment. Also they were pretty booked and only had a 30 minute massage to add on to my facial. Who does a 30 minute massage? That is just the warm up for the main course. So I would say plan ahead to get that 60 or 90 minute treatment. Also I do wish they had more packages to chose from with a break in price for the splurge. It’s hard to justify a $50+ manicure on top of my $130 facial. But if there was a hot stone treatment and a salt scrub - count me in.

Nail technician Whitley did a phenomenal job by exceeding my expectations and providing me with a great experience. I highly recommend booking her for your next appointment if you want Quality work and professional service. Whitley will solely be doing my nails in the future!

Professional, clean, warm environment. Always a great experience.

This was my first pedicure. I am not accustomed to getting my hair or nails done, much less my feet so I was a bit nervous. There was no need to be. The experience was very private and relaxing. I never felt out of place or uncomfortable at all. It was well worth the expense. I plan to return and to bring my daughter.

Ive tried many massage salons but always find Spa Visage to be the best!

Today was the first i have gotten massage. I was very nervous about my first massage. The staff made me feel very welcome and they were polite. Massage was great!!!

I had a 60 Minute massage with Lauren and it was hands the best one I ever had (I have had many). I also had a Dermafile and Mini facial it was marvelous. The environment was calming and peaceful which is exactly what I wanted. They are also practicing social distancing with masks which wasnt as terrible as I thought it would be. Great first experience I will definitely be back!

The staff at this establishment are top notch and provide the best care for whatever your need. I wouldnt visit anywhere else. This is your one stop shop! Also ask for the guy named Kevin he is awesome!

The staff is always friendly and Cherry is the best esthetician around.

Sarah does an amazing job on my brows! Beautiful! Cynthia provides an awesome, relaxing pedicure! Love them!

First Dermaplane. It was awesome! Elizabeth was fantastic and very knowledgeable!!! I highly recommend!!!

Had a great experience during my first visit recently. Very professional and helpful staff. Clean, and relaxing environment. Will definitely be back.

Worst spa experience I have ever had. I booked a 6-hr spa package for my birthday with my best friend. The massages were the worst of our lives and the whole experience not what we expected of an upscale salon. When we complained about the quality of the service to the general manager, she was completely nasty and refused to refund our money. Stay far, far away from this unprofessional and far from upscale salon!!!

Leann is the best at pedicures! So glad i found her!

I didn’t have a good experience for my treatment. I like the salon, but the spa doesn’t feel relaxing. It’s kind of dingy. First thing I noticed was that I grabbed some of the hand sanitizer on the counter. Normally, when I use any hand sanitizer it’ll burn if I have a cut, and you can really smell the alcohol. This one didn’t burn (even though I had a cut), didn’t smell, and felt just like water. I think they watered down their hand sanitizer to save money.The main thing I disliked was my service. It wasn’t relaxing at all. The girl kept tugging and pulling around my eye area, which is bad. Everything she used on my face felt coarse and rough. At the end I asked if I could have some spf to put on my face. She said she put some on, but I didn’t feel any lotion being applied. My skin felt so dry after the treatment. It was awful. I will just go to an Aveda salon next time. I can’t believe I paid money for this :(

This massage was good, but I feel like its just a little bit too pricey.

Always a great experience!

Everyone is so professional and helpful. And they have great COVID protocols in place. I feel very safe. Been getting services here for 15 + years. You will not be appointed.

The staff is wonderful and the environment is very peaceful. I highly recommend this spa!

Upscale spa. I go for massage. All therapists have extensive training and expertise. Highly recommended.

Cynthia Brown at Spa Visage is fabulous! Her attention to detail and cleanliness is unmatched. Give her a try! Spa Visage is a very nice salon!

Kevin is the best Lash Artist. My lashes look so natural, it’s hard to believe they are extensions. Everyone asks where I get them done.

I would highly highly recommend Spa Visage. We decided last minute to have a girls day out. We all work in public service, so with our schedules, its extremely rare we can all get a day off together. We were extremely worn out, mentally & physically and immediately felt relief by just sitting in the gathering room. Kudos to Cherry (my facial was AMAZING). The others were very impressed with Sarah, Amy and Beaux as well. We will definitely be back and will advocate to others!

Cynthia Brown at Spa Visage is amazing. Her pedicures are such a delight and treat .... so much so that I have standing appointments!!

I would highly recommend Spa Visage! The atmosphere was calm and welcoming. Amy and Sara were amazing! I desperately needed a relaxing day and they were key to helping me!

Great manicure and pedicure. They always do the highest quality work without rushing. Very relaxing! Cookie is very experienced and always a pleasure to see her!

I had a wonderful and relaxing visit yesterday afternoon. I booked a 60 min massage with Helen and it was fantastic. She was attentive, kind and professional. I get massages frequently and whenever I travel and this was one of the better experiences I have had, ever.

I get a massage with Justin at least once a month. He is amazing if you want someone that understands what you need. I don’t know what I could without him! I have a lot of back problems and when I leave I have so much relief! He’s the BEST!!!!The spa is very nice and everyone is friendly. My experience has always been 5 star! I could suggest any service here.

Every time I go, staff is extremely friendly and professional! Whitley does my full sets, fill ins and pedicures! She’s the best 💖

My recent visit to Spa Visage was great! I went with my sister and we both enjoyed a massage. The services at Spa Visage are top notch and I highly recommend Barclay, my massage therapist. Ive been going to Spa Visage for years now. If youre searching for a great massage you cant go wrong here!

Whitley did a fantastic job on my pedicure and my full set. She was very accommodating, polite, and very professional. If you’re looking for a great nail tech I definitely recommend her!

I had a pedicure with Becky yesterday! She was so helpful, took time to look for a special color of orange/red just for me! She was professional, friendly, thorough and delightful. I will certainly know who to ask for at my next pedicure.

I’ve been to Spa Visage off and on for 18 years. I had a terrible experience yesterday with a massage therapist. I shared it with the manager who just said, “Sorry” but there was no offer of a credit or refund or any attempt to make it right. That’s bothersome to me.

I have been to many spas and spa visage is by far the best! The staff are amazing and the services are exactly as promised. Thank you spa visage!

If you are ever in Knoxville, go here! The atmosphere was wonderful, the staff were amazing, the facilities were clean, and the prenatal/couples massage could not have been any more perfect. Wonderful place, definitely worth the trip!

I just had an appointment with Cherry for a brow wax. She is always punctual, professional, friendly and great at what she does!! Highly recommend!

I appreciate the friendliness of the front desk staff at Spa Visage; they always greet me by name and wish me a good day when I leave. I have used Cookie for manicures for several years and highly recommend her. She has suggested several polish colors, at my request, and Ive put two or three in regular rotation during manicures and have gotten compliments on each. She is friendly and caring and does an outstanding job on my nails. I look forward to every trip to Spa Visage!

By far my favorite spa! Everyone is so kind and you are treated so well. Plus Cherry gives the absolute BEST facials and can make your eyebrows look fantastic! I highly recommenced Spa Visage if you are looking for great skin care and amazing people to give it to you!

The ladies who took care of my daughter & I were incredibly nice and it was nice to have conversation the whole time. However, I paid $65 for a manicure and a gel manicure. Any place else would have had me wash and then they would have massaged my hands before applying the polish. Not here. Straight to the polish after filing & then no lotion or anything at all. My fingernails are jagged and have sharp edges so I’m going to have to go somewhere to have them fixed.They were so nice and the lady who did my daughters nails did a nice job.I wasn’t given an option to tip them when I paid.I don’t carry cash on me.Also In a spa usually there’s relaxing music and smells. Nope. Then the lady who worked there at the table next to us proceeded to talk about a Christmas song that’s pretty much a date rape song in front of my 12 year old daughter. Now let’s talk about awkward and not relaxing for me!

I had my first massage here and it was amazing! The woman who did it, Lindsey, was extremely polite and patient. She made me as comfortable as possible. I also had a pedicure and manicure done by Cookie. She was friendly and helpful. The employees were ready to serve you and would offer to bring you water. Also, if you go, get lunch! The salad was superb!I hope to return to Spa Visage in the future!

Leslie did a wonderful jobs on my brows and she kept my sensitive skin in mind. Really appreciate that!

This is a true spa. I felt very relaxed and welcomed. Emily the message therapist wasphenomenal she communicated with me about everything that was going to happen and what to expect and I was not shocked by anything she was doing. Sarah the esthetician did such an amazing job with my facial and talk to me like I was an old friend I thoroughly enjoyed my experience and will be back for more services!

My wife and I Showed up for a 3:00 appointment only to find out they could not accommodate. They said they had our phone number incorrect so they could not let us know in advance.

The atmosphere was very pleasant and one of the three manicurists we had was very nice and did an excellent job. This visit was for a manicure and pedicure in anticipation of my daughters wedding. Cynthia, my manicurist was very nice and my nails looked great. However, my two daughters were with me and also received mani/pedis with dipped nails and they were NOT satisfied with the quality of the service received. The bride had to request a re-do on a nail because of a red dot on the nail - which happened to be a drop of blood from one of two cuts that the manicurist gave her. The color that supposedly blended with the gel on her toes was nowhere near the color it was supposed to be. She was so frustrated over the cuts and the color. Although I tried to get her to go back to the salon and complain, we were so busy with wedding prep there just wasnt time. Other daughter complained of extra polish on her skin around her toes and the fact that her dipped nails didnt cover as much of the nail as they should have. Definitely not worth the inflated prices and wont go back unless I specifically request Cynthia.

Best massage; however, I just called back to schedule a new one and the coordinator was so incredibly rude Ill have to take my business elsewhere. Its unfortunate that perhaps the person with little or no training would ruin the perception of a business that owners work so hard to promote as the best in Knoxville.

Massage therapist, Barclay, WOW! The massage was so relaxing that I fell asleep. Hot stone therapy was used because I had sore muscles from a lot of choir directing. I love my biweekly massages. Its preventive medicine.I also love getting facials with Kevin. He keeps my face looking much younger than I am. Thanks Kevin for pampering me .#feelingmybest

Monica is wonderful and a caring service provider! She makes my nails look amazing and makes me feel like a million bucks when I am leaving!

Some of the friendliest staff from the front desk to the service providers you will find in town!The facility is also immaculate -a clean and aesthetically pleasing space!

Whitley M was great for my ultimate mani and pedi! Everyone was polite and welcoming! Great experience!

Amazing ambiance and atmosphere! I started going here earlier this year and have no need to look any further for the full salon experience! I have frequented other salons in the area however, I found that they give you their best scalp massage and style the first two or three times. NOT HERE, every time is an experience like the first all over again. Consistency is the key element her and they have what I refer to as a salon culture which is impeccable from the front door to the back. Their guest service coordinator Rita is absolutely on top of things and also interacting with clients to ensure that each experience is consistent from the spa to the salon. Both of which I have tried. Gabriel is my personal stylist and I dont just trust anyone with my hair. I have never had my hair colored since an awful experience years ago that left me patchy but a few weeks ago I went from dark brown to a playful and flirty lighter brown with copper and sun kissed high-lights. I give them a perfect 10 on knowing how to color my hair being that it was completely virgin in color and chemicals. I encourage you to give them a try if youre looking for impeccable service and consistency in practices and care for your hair!

Great Experience at Spa Visage recently. Becky is the best!

This is the only spa I’ll consider! I’ve been going here over 15 years and it feels like home. The staff is so friendly and attentive that you don’t want to leave. Cherry is hands down the best estethician I’ve had!

Excellent visit. I see Becky regularly to get a pedicure, and its always a terrific experience

I love Spa Visage. From the warm welcome at the reception area to the wonderful technicians and superior service I feel quite pampered. I highly recommend them.

Whitley was such a sweetheart and she did a great job on my pedicure.

I continue to be impressed over and over again with the services I receive at this location. Shout out to Sarah!! She’s fantastic!

90 min. massage with Barclay was amazing! Seriously probably the best Ive ever had.

Really disappointed steam room and sauna did not work but therapist was great. I will have to see if I want to be back not too sure and few friends who I referred are choosing not to go due to my experience.

I recently had a facial done with Sarah that was a wonderful experience! She was friendly, knowledgeable, and ensured my every expectation was met. I will certainly be a return customer :).

Yes, it costs more than the many Asian nail spas in Knoxville. I have been using Annies for years but the turnover in employees was very great. No sooner would I get comfortable with one manicurist before she would be gone and I would have to get to know another. I switched back to Spa Visage, deciding the price was worth it. I see Molly for my nails. Molly has been there for years and years. Recently when Molly was off, I had Cynthia Brown. Cynthia is also excellent and has been there a long time. The staff from the front desk to the back are happy, friendly people. They know what they are doing. If you like Gel Nails (same as Shellac), you want to get them here. There is no soaking in acetone for five minutes and then scrape, scrape, scrape! Your nails will be wrapped in foil around an acetone soaked pad. You will put your hands in warm gloves for a full 15 minutes. Your extended wear will literally peel off without the abuse to your nail bed. Ladies, this means you can do Gel Nails all year around and you will not have to stop because all of the scraping has made your nails too thin!! It is worth the few extra dollars to me.

Had a great experience. Went for a couples massage while in town and wishing I had an opportunity to return.

Cynthia does an awesome job (pedicure) every time!

We were looking for a Nail Spa for a birthday experience. This is definitely a Salon vs a Spa when it comes to getting nails done. It was comparable to any run of the mill nail salon. Countertops, pop music, etc. The check in staff were polite but not super friendly and didnt ask how the experience was upon checking out. I wouldnt recommend it.

My massage experience at Spa Visage surpassed my expectations. It was a wonderful experience! I will absolutely be back again.

Becky does a wonderful job! So thankful to have her expertise in grooming my nails! She is very kind and caring!

Awesome place! Cherry is the BEST! Finally someone who knows how to shape your eyebrows!!

I have rotator cuff issues and Barclay gave me a therapeutic massage that has allowed me to be able to move my arm without intense pain. I am super happy and will definitely be returning.

My first spa experience and definitely not my last. Friendly staff and very professional. Would highly recommend.

Third year repeat for my birthday. Best gift ever :)

EVERYONE there was so polite and professional! What a nice day!

Leslie was wonderful! Personable and kind.

Phenomenal Experience! Highly recommend Helen at Spa Visage!

I went here as a mini getaway after dealing with a lot of heavy stuff in my family. I did a package that included a 60 minute massage, and mani/pedi. I added on a 30 minute facial as well. The massage was incredible. Helen was my therapist and it was the best massage I have ever had. Next time I go back, I will splurge for the 90 minute option it was so great. The mani/pedi was great too, however I ended up doing a gel, and found out at check out that there was a $12 up charge for that option. I was not surprised, since gel usually is an up charge, however I would have appreciated someone letting me know prior to making my selection. No one said anything until it was time to pay. The one I was most disappointed in was the facial, it was just a simple wash, tone, and mask that burned like crazy. Usually I justify facials by getting the extractions or some sort of light therapy that I could not otherwise do at home. For a $57 Facial, I do not feel it was worth the money, however the esthetician was great. Overall a great visit. Just learned what to spend more and save more on for next time.

I always have a great experience.. with Cherry....

Very pleasant experience overall! Denise gave a great 90 minute massage. I now prefer Spa Visage over Massage Envy.

Got a relaxing day at the Spa! They truly made me relaxed for the first time in weeks! Will definitely be back!

Dex did a beautiful job on my blow out. However, my hair color wasnt what I wanted. Still came out nice but my complaint is that she stained my whole forehead with dye. I had to go out the rest of the day looking like that. She wasnt very friendly either. For being the best salon in Knoxville I would expect them to be more careful with dying clients faces. I wish I wouldve seen it at the salon so I could say something but I didnt look at my hair until I got in the car. I will probably only come back for Dex to do my blowout.

Worst reception ever the woman kept hanging up on me. I called 6 different times and she kept picking up and hanging up until the sixth time and I asked her why she was picking up and hanging up and said she wasn’t. I asked if they had any openings this week and she said yes than said there first opening appointment would be on January 4th if next year and I told her that was a little too far away and she hung up on me again seriously? I can’t believe it. I am going to pay for services but that’s fine.

My services were all great. I got the international package. My boyfriend got me a gift card as a graduation gift and I waited six months for the right time to use it. Day of my appointment, I get a call at 8 am saying that all of my appointments had to be rescheduled. They were able to be rescheduled for the same day, but 4 hours earlier. I had to rearrange my schedule for the entire day. When I suggested that they discount the package since they had to make such a significant change so suddenly, they basically said too bad. Again, my mani, pedi, and massage were all great, but thats not how you do good business. Take care of your customers when you screw up. Ill go elsewhere next time.

It’s always a wonderful experience with Chris.

Colton at Salon Visage is in my opinion the best stylist in the salon. He’s an incredibly talented stylist and a super sweet guy. I’ve been getting my hair styled by Colton for a while now, and I always leave with an awesome haircut. I have a scar behind my ear from a surgery and he always takes extra time to hide it. No other stylist I’ve seen has been able to minimize it other than him, and I greatly appreciate that. Hell also show you how to style it, so you’ll know what to do with it once you’re on your own. I highly recommend him if you’re looking for a stylist.

Great pedicure and manicure with Chris! Spa had taken necessary precautions for COVID.

I had my very first massage from one of their masseuses, Viki. I have had re-occurring back injuries for many years. My massage brought the pain down from almost impossible to work with to barely present. Im usually quite skeptical of alternatives treatment plans, but I think the massage worked at least as well as a weeks worth of NSAIDS have in the past, and without the upset stomach. Most assuredly worth my time to try it.

I love this peaceful place with all the wonderfully kind staff.

I had a massage and a facial, and I couldnt have been happier with either! The staff is incredibly friendly and professional. The environment is relaxing and I didnt feel rushed to leave when I was finished. I will be back for more!

I am a new mother who is breastfeeding and had started having severe lower back pain due to nursing. I decided that a massage might help relieve some of my pain. So, on Monday, April 30, I called Spa Visage as soon as they opened to schedule a 30 minute massage. My child still wasn’t taking a bottle, only breastfeeding. So, I obviously couldn’t leave my child with anyone for my 30 minute massage. I only scheduled the 30 minutes just in case he started to cry or woke up during the appointment. I arrived at my appointment a little bit early so I could get prepared and nurse him right before I went into Spa Visage and he would sleep. I walked into Spa Visage and there was only one young female that was working the front desk. She asked me for my information & I told her I had an appointment for a 30 minute massage. She looked down at her computer and would not make eye contact with me and stated that I couldn’t take my son back with me. I explained that I couldn’t leave him with anyone because he is solely breastfed & won’t take a bottle. She continued to look down at her screen and said “I’m sorry, but you can’t take him back with you. If he wakes up & starts crying, he will interrupt others in the other rooms.”I understand the whole reasoning, but my question is....mothers who are in the same situation as me, in severe pain and need relief are supposed to suck it up and somehow deal with it??!! I couldn’t even hardly hold my child because of the pain.I have had several massages at Spa Visage in the past. Thanks to this employee, she persuaded me to never give them another dime.If any mother is dealing with the same issue, I recommend going to Knoxville Spine & Sports on Ray Mears Boulevard. My husband called right after I was turned away at Spa Visage & they made me an appointment. They told my husband that I was welcome to bring my newborn into my appointment. The chiropractor there fixed my issues and I am no longer in pain.Thank you Spa Visage for your lack of compassion. You ending up doing me a favor and sending me to the best place in town.

The place is pretty and its in a great location, but the spa is probably not any better than another place thats a bit cheaper. You are paying for a Ford location.

Ive been an SV girl since ~1991. I love this place! I love the people! I love the services! I love the products! I could never go anywhere else. Best Salon Period!Tanya Springmeier

A little pricey but extremely nice..

Spa Visage is the best. The entire staff is friendly, as well as professional to the top.

Barkley gave me an excellent message. I highly recommend him.

Very nice spa experience

Love Cookie! She is great!!

Had a great experience getting a mani/pedi and a massage. I also had a chance to try out the new infrared sauna as well and it was awesome. But, I was there for almost 3 1/2 hrs and was very annoyed at check-out when I was surprised with an additional $29 charhe for extended wear polish or something. My husband had made this appt. for me and purchased a gift card to cover the exact amount of the package which included a mani,pedi, and massage. I had this with me when I first arrived and planned to just leave tips, but somehow I was provided with an upgraded service and no one told me until it was time to pay. I dont mind paying for a service, but I would like an opportunity to decide which services I want and dont want pand the prices prior to receiving them. There is no way I would have ever chosen to pay nearly $100 for a mani/pedi. And the mani didnt even include hand wash, lotion, or massage. Just polish. That is ridiculous! I probably would have recommended others to go here and would have returned myself, but that is just dishonest business and a lack of courtesy to customers. I am never going back there!

Amazing massage by Lyndsey! Always a comfortable relaxing environment to make the massage even better.