Great customer service & Facility! The girl at the front desk this past weekend morning (Aug 21 & 22) was very helpful. She assisted me setting up a membership I purchased online. Gym is clean and well maintained.

Great workout vibe with professional management team. If you are looking for a trainer, ask for Daniel. Nice guy who helped me rebuild my body shape and find my confidence back.

Really enjoying it so far. I go early in the morning so it’s almost always never busy. Lots of machines and weights to choose from. Parking lot is small but it hasn’t been an issue for me yet. Keep in mind that the monthly fee does not include taxes so you’ll be paying an extra $3-5 each month.

The gym is alright, worth the value of the membership, but the customer service is horrible. I had to go through unnecessary steps to cancel my membership and still have to pay for payments that I wont be using. Gyms need to improve on their ways of canceling memberships.

Great workout gym. Well equipped, clean, friendly staff and professional manager. With group classes. Decent parking lot. Located next to Kirkland corridor so you can do your cardio outside on a sunny day. Or some ride to their bikes. Bathrooms and locker room with showers.

The only good thing about this gym is that they are cheaper than the rest in the area, if you arent looking for amenities (i.g. pool, spa, basketball court, etc.). However, the equipment is damaged, or assembled crooked, and outdated. Staff isnt reliable to be on time for their shift to open the bldg at 5am when the gym opens (definitely occurring on multiple occasions) . Customer Service is lacking, and the communication is poor. GM is brash and uncouth. Worth looking elsewhere if you have the means.

Save yourself a headache & look somewhere else. Overpriced for what you can get in other gyms. Limited hours, classes, equipment. Handled the Covid lockdown very unprofessionally, continuously charging during months of closure. Only offering a credit towards the month of August even if you werent ready to return to the gym.

Only used gym once and had to move out of the area. Cannot cancel my membership online or over the phone. Was told to send an email requesting cancelation but have not received a reply. As such, I will have to escalate via BBB and my banking institution since I paid all dues via credit card. Worse gym experience Ive had in over 22 years of belonging to a gym.

I signed up for personal training with Daniel. I paid for 8 sessions up front. On my 5th session they tell me payment is due. Why would I need to pay for another session when I havent even spent all 8 that I have paid for? Well, turns out when I paid for 8 sessions, the gym took it upon themselves to automatically sign me up for monthly recurring which I explicitly told them not to.When I tried to cancel the membership in response the owner tried to intimidate me with some kind of fear tactic claiming Im on the hook for some charge I never agreed to.Bait and switch, aggressive business practices, and flat out attempted thievery. I came to get help with personal training, and instead I got robbed.

Signed up online to get a 1 day free pass to try out the gym. Received the confirmation email telling me to just show up at the gym to use my one day pass, when I arrived I was told I could only use the free day pass if I signed up for a membership... Very misleading information. The front desk lady was rude and couldnt care less. Horrible customer service in my opinion.

Love this place. Solid environment for people who really just like to do their thing.

I would like if they provided masks at the front desk when they require them…

Great place to work out. Sometimes the contemporary music is a bit annoying (but I am 74.)

Great gym atmosphere! I like it...

Great customer service & facility!

Very good place. Definitely not overcrowded. I came from chico state and the gym they have here feels very similae and also welcoming. Definitely a fan of the second floor cardio so people cant see you sweating like a mad man.

Gym is clean and well maintained.

Great gym atmosphere!

Great gym focused on lifting, aerobics and great classes. Staff very friendly, kudos to Craig!

Signed up for a guest pass on their website to try out the gym before signing up for a membership. I was emailed a guest pass and received 2 follow up calls asking me when I can come in to try out the gym. I showed up the same day with my guest pass and they refused to let me try out the gym and told me the gym is only limited to members right now. If you ask me, it’s very unprofessional and misleading to offer guest passes to potential members and then deny them when they show up. Don’t offer guest passes if you’re going to refuse people to try out your gym and waste their time.

Terrible business model. Sadly 24 hour fitness was amazing during the covid outbreak. They did not try to leech their customers. Yes they did charge monthly dues for a closed gym.

Good gym, it doesnt get too busy and there are treadmills and weights you can use with almost no wait times in the evening which is a good thing although parking can be hard sometimes.They also offer classes such as zumba, yoga and body pump.

The gym itself and staff is nice, but we have been trying to cancel our membership for 6 months due to my husband deploying and they are STILL charging us and ignoring our emails. VERY unprofessional.

I have been a member of this gym for few years now. The staff are wonderful. Craig is the manager there and he is a nice guy too. The equipments are also good there. Few of them might be little outdated but they are good enough to achieve any workout results based on your own expectations. Parking area is good overall too.The only issue in this gym but I think this is a common issue among all gyms is the issue with some of the members who have no respect at all to the gym rules as far as the large bags they drag all over the gym and talking on cell phones in the workout areas. I am not talking about small gym bags here but large ones that are large enough to take an overseas trip ?! Such people lack self respect so don’t expect much from them.Again. Overall I like this place and I like the staff and management team.

Clean gym, friendly staff and patrons, and plenty of free weights 😁

Ive been a member of numerous commercial gyms. None of them ever made you feel like a member of the gym. Just a paying customer. Every time I walk in, Im greeted first name. Everyone else is too. Not to mention the equipment is phenomenal. Not many places carry serious gear like EliteFTS. They sure do here.

The gym is focused more on standard weight lifting, aerobics, some classes, less on massage, pool, spa features, etc. This appealed to me a lot. I lift weights, stay in shape, and I have my own workout routine.Im handicapped, mobile impaired, and this is absolutely one of the best gyms around for someone who has trouble walking. The floor is very flat with no bumps to trip you (I tend to drag my feet when I walk.) On a side note, it works great if you use a device to get around. I use a cane to walk, and it works for me very well.The gym-goers are friendly, and cooperative. The general chemistry of the place is friendly to all, whether you are a workout novice, or an experienced fitness enthusiast. If you are new to the gym environment, then Id recommend this place.Im giving it only four stars because the music is too loud. If they played NO music, then this rating would max out to five stars, and then some.Again, this is an excellent gym for getting/staying in shape.

Great place to workout. The coaches are awesome, they motivate, they push, they teach.

Kirkland Golds is the best! If you want a real gym for a good price look no further. This is not a club with lots of frills, its a place where serious people go to work hard. The selection of machines and free weights are unbeatable. Dumbbells up to 150lbs. So much equipment that I always have plenty of options even at peak hours. The trainers are top notch and very friendly, along with the front desk staff and manager Keith. Ive become good friends with the entire staff who always seem happy to see me and chat. Everyone is so fitness oriented that Ive entered local physique competitions with many other members and much of the staff! I go out of my way to come here even though there are 4 other Golds closer to me. My best friend here has been coming for more than 20 years, and I intend to do the same. The positive atmosphere, great people, award winning management, and workout buddies Ive made the past 2 years make it my favorite place to hang out.

Closing your account should not be as hard as it is. You should be able to go to the front desk and close your account. Its 2020, we have the technology.The place itself is just ok, but the bad customer support out weights the benefits in my opinion. If you stood by your product, you should make easy to quit whenever.

Great place!When will be starting to close at 11pmThank you

Very good space & lot of equipment with affordable price!!

I put a good workout in here while in the area for work. Parking and the gym were both a little crowded, but I did go at prime time after work. Well equipped gym and was able to get a day pass for $15. Equipment is in good shape and clean.

The best gym in the kirkland area, hands down. The gym is not too crowded to the point where you see random people everyday. Its almost like a small family you see whenever you go to the gym. The people at the front desk are always friendly and welcoming. Go to any other Health Center and you wont find nearly as friendly staff. I cant stress this enough. The gym basically has every equipment for a workout you could possibly need. I didnt know towel service was not a thing at other gyms... If you require a gym without extra features such as a basketball court or a swimming pool/ sauna, I highly recommend this gym.

This place has a great staff! Theres a trainer for all your needs and they are very knowledgeable. I took advantage of a Group on offer a few months ago and hooked.

Ive been a member for more than a year now! They provide clean facilities, equipment, a big variety of classes.

Canceled my account two months ago. Spoke with a rep at the gym and she said that my account was good to go and I wouldn’t be billed again. Since that point I have been billed twice. I called in again and spoke with someone and they confirmed my account was active and said to send another email asking for my account to be closed. She said that she was sure they would take care of me and refund the amounts charged (about $80). Sent email, got a response saying that my account would be canceled in 30 days and I would be billed again. Up to this point I have had a great experience with this gym! Cheaper than LA Fitness but they did not hassle my friend when he closed his account there.

Love this place. I recommend this place. Good staff. Friendly service.K Sanchez

66. I love this place absolutely!! It is like your private gym having your personal trainer ! They really have everything you require here to do a great workout quickly. Everyone is so helpful and friendly and this makes me motivated and encouraged to come back daily!

IT SHOULDNT TAKE GETTING AN ATTORNEY INVOLVED TO CANCEL A GYM MEMBERSHIP. If I could leave 0 stars, I would. This company makes it impossible to cancel, and they are continuing to charge me even though Ive been trying to cancel my account for over a month and they arent even open and providing the services agreed upon in the original contract!!! AVOID AT ALL COSTS! On top of that, calling in to the gym for resolution on this was totally futile even before they were closed. I just kept getting told to send an email, and when I told them I wasnt getting a response to my cancellation emails, I was told I had to talk to the manager, who was rarely there and when I was able to speak to him, he gave me wrong information.Ive filed a complaint with the WA State Office of the Attorney General. These sorts of business practices are what earn you a class action lawsuit.

Joining Gold’s Gym was the best decision! There are so many reasons why I love this gym. The location is ideal because it is right off the freeway, the general atmosphere is positive, motivating and the members are very friendly, and the employees are helpful and inviting. All of the trainers are highly qualified and I have seen all types of people with varying athletic experience working out with each trainer! My boyfriend and I have been training with Ty Senter for the last 2 months while participating in the Golds Gym Challenge and have both seen drastic changes in our strength, motivation, and confidence at the gym! I recommend this gym for every aspect of fitness.

I joined the Kirkland Golds gym a couple months ago, and wow! I sure wish I had gotten a membership their sooner, this place is amazing! I love the way that the gym is laid out: the entire first floor is completely dedicated to free-weights and machines, with cardio equipment taking up the second floor. And best of all the atmosphere; people are here to lift, not jerk around.Loving it!

Golds Gym in Kirkland is a great family orientated place with a warm inviting staff that is here to help you achieve your goals through 1-on-1 training, nutrition advice or uplifting words of encouragement. This gym gives you the ability to bring the whole family in with their wonderful Kids Club staff. If hitting cardio is your thing theres a plethora of machines available, even at peak times. If you are looking for a place to lift serious weights or do some circuit training there is no better place with friendly members excited for you to reach your goals!

Good experience.

I have been going to this gym for workout purpose and its been a while now. It is always a very satisfying experience for me to go their and workout with the help of high class machines. They have amazing set of trainers too who are the best.

I have been going to Kirkland Golds Gym for some time and really love this gym. The gym is filled with all the equipment you could possibly need weather your goal is power lifting or bodybuilding. This gym attracts really cool people(good vibes)What brings me back is the relaxed atmosphere, if youre serious about lifting and looking for no frills or b.s. this is your place

Want to get stronger, more defined and start actually doing work to get the gains you want? Look no further because this gym has the best trainers and equipment! Ty Senter the trainer/manager is a really intelligent trainer and trains like an animal himself. Ive had serious results FAST!

Friendly staff. I was also surprised by the overall cleanliness of the gym and locker room. Im a new member but so far Im impressed.Josh was extremely helpful showing me the ropes and helping me sign up for my membership. It was very low pressure and helpful, didnt feel like I was being sold something, he jus wanted me to get the membership that was best for me.

A no-frills gym, which I like. People in this gym are here to work out, not pose and socialize. I take my teen daughter to work out every weekday, and everyone that works there are so nice to both me and my daughter.

Craig is an awesome manager..gym members are also very nice..its like a family..the whole gym is a family..

Ive trained at Kirkland Golds Gym for 12 years. During that time I won the 2004 USA Bodybuilding Championships and competed in 27 IFBB professional competitions. Due to my profession Im not new to weight training and have enjoyed visiting gyms across the globe. However, I always look forward to coming back to Kirkland Golds Gym. The atmosphere is what really sets this place apart. It doesnt matter if a person is new to working out, a 50 year veteran to training or a pro athlete - no egos and a results oriented focus.

Good size basic gym. Decent equipment and they remodeled dressing room and stretching area. Have gotten good deals on yearly fee when Ive signed up with spouse. Good cardio area upstairs.

Great gym. Not too crowded. Havent tried the class yet, but feel like theres no gimmicks like other gyms in the area.

Ive been a member at Kirkland Golds for almost ten years now and - having tried out a number of gyms before - I can vouch for it fully.This is a place where friendships and trust are formed through hard work and respect, and where the people who work there will be your best workout partners.

So far I really like the place. Well equipped and clean. Not crowded. Very affordable. Everything you need.

Went looking for a gym. Not friendly at front desk in Redmond. Issaquah was better. I found a better deal and friendlier service elsewhere

Has all the essentials you need. Perfect for barbell training as well as isolation work. Rarely have to wait for equipment. Knowledgeable and helpful trainers. All in all a great no-frills gym. My only recommendation is to replace the bent barbells.

On of the more serious gyms on the Eastside of Seattle. A handful of pros workout there and its a great place to achieve your fitness goals. Ive trained for multiple competitions at this gym and its great. Showers are clean, locker room is standard, just got bigger dumbbells (up to 150s) a few months back, bumper plates for Olympic moves, three deadlift platforms. The only downside is say is a few of personal training staff as they just dont seem to have enough experience to adapt to their clients.

Love this gym and the clientele. No hype, no frills, just people wanting to get fit. Other gyms seem like people are there to see and be seen... The people at Golds take it seriously, and I appreciate that.

I have a membership at Golds Kirklabd. The gym is equipped with a good selection of weight and exercise machines, personal trainers and very friendly and supportive staff. I recommend this gym.

Over priced gym with little to offer. Dont waste your time going here... other gyms are around the area that offer more for less... staff is incompetent and didnt know how to help other than to refer to the sales pitch they have been trained with... was a waste of time.

Ive never felt comfortable in a gym. Thanks to some training sessions with Andrew I only have positive associations with working out. Im stoked about my progress and I look forward to my workouts! Highly recommend

Good gym, has all the equipment. Well priced membership fees. A little older but seems well maintained.

I find Golds Gym the best in this area. Its cozy, calm and has everything the way I needed. Feels much better then other places.

Promised deal for several months off since my friends and I were joining, did not follow through. Was extremely hard to cancel, continued to email afterwards. Gym wasnt as nice in pictures, one of my friends didnt feel safe going alone.

We love Golds Gym Kirkland! We followed our trainer Ty over to Kirkland from Woodinville Golds and it just keeps getting better. Ty is an incredible trainer who has helped my husband recover from a massive brain injury. Ty has gone above and beyond to help my husband meet his goals for daily living. My husband has been with Ty for over a year now, creating solid workout routines that support his therapy instructions from UW. Ty has helped my husband move from a wheelchair dependent lifestyle to walking cane free. All his support has allowed my husband to regain daily living independence beyond what his doctors thought possible. Tys professionalism, patience and attention to detail has given us hope for his future.Every time my husband and I come into Golds Kirkland there is always a smiling face ready to help. Keith is a stellar manager and hired a solid front desk crew. We are happy to find this unique Golds and recommend it to anyone who is looking for a great gym experience.

Seems they have fixed most, if not all, of the TVs (at least, on the elliptical machines. Cant speak for the others). No major complaints. I had previously had some minor issues, but they were addressed by Management. Friendly staff.

Great gym with lots of available equipment.Staff is friendly and very responsive toquestions and information.I have been at other gyms and this is the best.Mike Myette

Staff is friendly. Equipment great. Bathroom and lockers nice. I have been working with Chris and he is really knows what he is doing!

I have been a loyal member of Golds Gym for nearly three years now, and have enjoyed training there. However, in recent months I have been increasingly disappointed with the manner in which the gym handles (or, perhaps more accurately, doesnt handle) patron concerns. Here are a few specific incidences when the club failed to meet my expectations:1. I go to school in North Carolina, but train at Golds when I am back for the summer. Last summer, I made it clear that I simply wanted a three month summer membership. I was told that would be okay and I paid up front, after being assured that the membership would cancel at the end of the summer. However, I later found out that I was continually billed even during my time at school for a total of more than $200. When I contacted the manager to ask for a refund and presented my login history showing that I had not checked in once during the period school was in session, he said he would contact corporate and get back to me. However, he never reached out after that and when I brought it up again, he said he had not heard back from corporate. This is disappointing because the club failed to address my issue promptly, or even at all.2. A few weeks, maybe a month ago, I noticed that the platform of the power rack was unstable and wobbled from side to side when I squatted. I brought this up to one of the front desk associates who told me that she would note it for maintenance. Now, weeks later, the club has still failed to fix the unstable platform and it is worrisome that the club did not address this concern, as an unstable platform can be both distracting and potentially unsafe.3. For the years that I have trained at Golds, I used chalk without a problem. Recently, I was told that there was a no chalk policy, however this was not made clear at the point of signing, was not a rule stated in my membership agreement, and to my knowledge the only place where this rule can be seen is on an inconspicuous bulletin board off to the side of the gym. As a serious weightlifter, I would not have chosen to join Golds if I knew this were the case. When I brought this up with management and requested a refund for the remaining month of my summer membership because it was not what I signed up for, I was declined a refund.I have brought multiple issues to management, and have been consistently disappointed by their handling of those issues. It seems as though this is a gym that is more concerned with profit than genuinely caring about patron concerns. As such, I will not be returning to the gym after my membership expires. If you want a gym that is serious about customer service, I advise you to train elsewhere.

Clean store better prices now that Amazon owns its lines could do Improvement but overall its a great shopping experience.

Clean, friendly, not too crowded and music choice is decentThumbs up.

LOCKER & VEHICLE BREAK-INS - Next time advise Craig, instead of charging $10-15 towel fee monthly, do a better job training staff to NOT allow gym locker theft crime rings to destroy locker doors off stealing car keys, identification and more. Latches, hinges have been ripped off majority of particle board laminate lockers. I can look past the broken down machines, equipment out of commission, however I cant get past the lack of security every time I went to use this facility. Front desk staff disappear into the back and management do not notice the obvious.More recently, I was confronted by Craig about my gym review and argument ensued from mens locker room to middle of the gym near the entrance for all members to witness. I dont believe that is the correct business resolve for handling an issue, nor professional for someone who claims being a fitness profession veteran to cause a temper tantrum. I am not one of your staff!

Great free weights and machines, nice assortment of cardiovascular gear. Fun staff!

It is a bit on the small side but really packs it in, have great equipment, several squat racks, big dudes, pretty girls

I agree the staff is always friendly. However the gyms policy was recently changed and bath towels are no longer provided for use. I am going elsewhere.

Ill start off by saying that this has to be worst customer service I have ever received. I am new to the area and was looking to join a gym, saw that Golds offers a Free 7 day pass so I thought I would give them a shot and signed up online. The next day I go to the gym and let the two girls at the service desk know that I had a 7 day pass but both seemed to have no idea what to do with my pass. I thought that was strange since thats the first thing you see when you visit their website. Anyways, they let me workout and said to come chat with one of their sales guys after my workout, fair enough.After my workout, I find the sales guy, who then starts to discuss their membership plans.I let the guy know that I wasnt looking to purchase a membership yet as I wanted to try out their gym and another gym in the area before making a decision. I then get your typical sales pitches of this is a one-day deal, We dont want you pay more later etc. Again, I let the guy know I just want to try out the gym and make a decision later. The sales guy then brings his manager over and then they turn into total car salesman trying to get me to signup on the spot. I AGAIN explained that I wasnt looking to sign up today and further explained that my wife was not living in the area at the moment and wanted to give her all the information before we agreed to something. After about the 5th time of me saying this, they finally stopped and we agreed that I would get back to them about joining after I check out the other gym in the area.Next day, I come back to the gym to workout and to use my Free 7 day pass. I show it to the service desk girls who again have nothing to say and look for the same sales guy I spoke with the day before. I show him the pass again and say that I want to workout but he DENIES my pass!! He claims that he switched the pass to a 1 day pass as I should know if I want to join, after a day of working out here I couldnt believe it, and asked him why it was changed, he states that per our conversation I was going to try the other gym and get back to him. This was partially true, so I clarified that wanted to continue to use my 7-day pass and would get back to them about joining at a later time. I then ask him to change the pass back to 7 days as that was what I had signed up for and he DENIES ME AGAIN!! At that point, I tell him to forget it as I wouldnt be coming back. Note that he didnt seem to care either.I honestly have no idea how this place is still in business with the type of business practices they have. I was legitimately interested in joining their gym, but apparently, I can only join on their time and not mine. Do yourself a favor and avoid their 7-day pass scam. Better yet, avoid this place altogether, you will thank me later. After being denied I drove directly to the other gym in the area and received GREAT SERVICE with no pressure or slimy sales tactics.

My mother purchased a month pass for me at this gym through Groupon even though I would only be in town for a week. When we arrived, Robert told us that he would not accept it because I was from out of town. No where on the coupon did it say that one had to live in town. I ended up paying the guest fee for a hot 45 min. workout (do they have a/c?). Robert was rude, made a nasty comment to my mother, and was absolutely unwilling to work with us other than charging us more money. I will never be back. I can go to my sisters, nicer gym, for no charge.

Good quality, clean, nothing fancy

My coworker and I have joined together and love it!! Aerobics classes are the best Ive had in a long time!

Golds has a great variety of equipment, they are clean and cleaned throughout the day and they provide towels.

When I started at this gym there was ALOT of strength based lifters (power, weightlifting, etc) but having come back after surgery I dont see has many anymore. :( Which makes me very sad.So if your looking for a gym that you want to do normal work outs or body building then this is a gym that will work for you, but if you are into strength based work outs. I dont think you will be welcomed here anymore.Its harsh to say but true. They have a no chalk rule for both regular and liquid. Cannot drop weights at all, but if you are lifting heavy. Not much you can do there.....Over all I still see some familiar faces, but I miss seeing some people of the power and weight lifting community there. I would always get help from them to improve my form since I want to do more powerlifting.

Good gym for the price, definitely not a hipster crossfit type of place, could be better at maintaining the equipment

Nice and empty at 2-5pm when I go.

Great machines but lacking in customer service category...in a monsterous way.

A bit small and packed, but Drew the yoga instructor here is awesome!

Two stars for the long term employees who dont suck if they are still there, no complaints during our interactions.I havent stepped foot into this gym in months which overall leaves me feeling kind of sad, I would no longer suggest to any of my friends or family joining here.This gym started out being the best and closest option to my house. The staff has changed over and over and seems to just get more out of touch with basic customer service skills. I stopped being able to take my son with me after many staff changes in the kids room, after trying a couple more times I quickly knew the people werent qualified to interact/play with kids of all ages. I dont expect an overwhelming amount from staff but being welcoming and not rude is huge for me. Via in person and over the phone every time I have to talk to staff about something important its been unpleasant.Too many times I went to this gym and left feeling more frustrated that I actually went. Lack of cleanliness in the locker rooms was always irritating because of how small this gym is compared to others, the staff is capable of maintaining it just seemed not to be a priority on the slower afternoon/nights. There are extremely specific small windows of business hours where it is easy to share equipment/not have to wait long periods; if it is busy and you are not a body builder/model its worth it to go back home and go back after it dies down.If youd like to be persuaded into spending overall too much money for what you will receive check it out. However after signing a year contact, I assumed I would pay for two months I wouldnt go and call it a loss. However after tracking my bank history I found out the year contact didnt end my agreement to continue giving this gym authorization to charge me automatically with out any notice. Since my contract ended I have been paying a higher rate for three months, and on the day I called to cancel was charged another service fee of $44.The person who I spoke with on the phone was so unbelievably irritated to have to answer my dumb questions which I obviously should have known. On top of that she could do absolutely nothing to help me, offered some more attitude about how she could clearly check my contract and told me to call back later for the details to email the company to cancel.My bad for not pulling out the signed agreement and reading it all the way through, or trust me I would have sent the cancelation email way sooner. There are parts I know is just business but Im a human, a single mother, hold a full time job and dont like being fooled into things. I am close friends, or neighbors with many people at this gym and wish things had gone better at my time here.My hope for the next person to join is that youre smarter than I was and read every word of your contract through; that its cleaner, and some of the new staff are friendlier.Some advice to make it seem like you are less about taking advantage of people, and their money is maybe sending out a friendly reminder email to gym members who are coming up on expirations, or at least a reminder to people what payment plans they will be automatically switched to. It seems like the prime time to get new/more contracts signed to me anayways.

The machines Iwant yo use are there! I like the tv on the treadmills and bikes. The best part is the friendliness of the staff at the front desk!

This is a great place to work out. Whether you’re into classes or machines, there’s loads of good choices. The Zumba instructor, Ayumi, is THE BEST on the eastside. The staff are helpful and friendly and it’s a welcoming environment for everyone.

Great trainers, awesome staff, clean facilities makes working out at golds gym kirkland enjoyable and motivating. Would recommend training with Robert MacFadzen, his knowledge will help anyone from novice to veteran achieve their goals.

This is a gym with no integrity or basic knowledge of customer service.TL;DR: they swindled me, didnt give me my money back, want to sell you things instead of serve you, and are incredibly rude. Dont go here. You can go outside (its cheaper and they wont interrogate you.)I went to this gym to use my groupon for 1 free month and 2 personal training sessions.When I walked in they were generally pretty nice, albeit slightly condescending. Everything was about getting me to pay more money. In fact they told me that I couldnt redeem my Groupon due to issues with the website (despite the fact that it was still usable) and that I had to pay. They offered a reduced price, however, and so I decided to pay.Im 17 years old, so I went home and told my mom about the experience. She was shocked that they wouldnt allow me to fulfill my Groupon, and so she called for me. The story for her was much different. The manager said to her that they werent allowing people to redeem the groupons they created because too many customers were abusing it, as in they were using the Groupon and not paying for things. (NEWSFLASH: thats basically the reason groupons exist).The manager allowed me to cancel the payment I made and put me on a trial basis. I still have not been refunded my money.When I went in the day after cancelling the payment I didnt need to make, a man at the front desk literally got in my face and continually asked me why I cancelled my membership until I gave him an answer he deemed adequate. He literally interrogated me and completely violated my personal space.I went only for one personal training session. I cancelled the second due to scheduling issues and they allowed me to reschedule, but when I called in a second time for the same reason they refused. (Even though I called in days beforehand).Even at my one personal training session the only thing the head trainer really talked to me about was purchasing supplements. He skimmed over nutrition, showed me a few exercises and spent about half an hour trying to sell me supplements and more personal training sessions. Im sorry but youre not a salesperson so please use my full hour to do your job.The gym plays ads- loudly- while you are working out, their daycare center is run by a person who I can tell has little to no caregiving experience (my brother works in a daycare and I have worked as a babysitter for 5 years now), and their staff are incredibly rude.I was literally so anxious about that one staff member interrogating me that I could barely step foot in the gym. They treated me even worse due to my age and lack of knowledge, and their services are incredibly subpar.I do not recommend this gym to anyone, ever. Buying weights or running outside is cheaper and better. Do that instead.

The employees of this gym are very douchey. Cody Reed the front desk employee sits at the front desk with his feet up on the table and plays with his hair all day. He cussed me out and acted like I was wrong for asking a member to move their ipad off a bench so I could use it. Some people in this gym are very sensitive. This gym is turning into a worse place than planet fitness. They have been kicking out all the best members for using chalk. This gym has 1 good olympic bar. All the other bars are either very low quality or severely bent. All the machines in this gym are crooked and low quality. It is really quite pathetic. I do not reccommend this gym.

8/6/17 I am advising anyone to stay away. The customer service is terrible and once they get your money you cant get scheduled what you paid for. And dont expect your money back, they wont return your calls to discuss it. I keep leaving messages and no one returns my calls. This last week I was even told the general manager was in and she would call me as soon as she was off the phone, no call. I called again the next day, left a message for her again, no call. This is the worst place I have ever dealt with.7/13/17 Im still being told by the gym that they will not refund my money for the personal trainer. According to the text I received the trainer who was assigned to me isnt even going to be there. This is copied from my messaging. (I was going to post a screen shot but I dont want to post his number on here)Totally understand! Next week Im actually going to be gone for the 4th of July. Wont be back till the following Monday! Which is 7/17So can I still schedule? Can someone else work with me?Yeah. Let me talk to bj whos our fitness manager when he comes in!As I wrote earlier on, no one ever got back to me.Update 7/10/2017 Well so far Im waiting for them to agree to refund my money for the personal trainer. The main office has agreed to cancel my membership but the manager, I believe Taylor, told me no. I tried calling Friday but he didnt return my call. Typical for this gym.I called here three times and had to leave a message to schedule a tour. Ive had health issues for the last 3 years and really want to get back into physical health. I finally sat down with someone who sold me a membership and 8 personal trainer sessions. I explained my health concerns to the sales person. At the end of all this he said the trainer manager, BJ, would call me to schedule. After a couple of days I called again, again had to leave a message. He finally called and schedule me for my free set up session. I thought I would be asked about any limitations I had, nope. He had me do things I shouldnt have. We scheduled two sessions and he said he would text me the days and times since I didnt have my phone. No text. Because I worked a lot of overtime I called to reschedule, had to leave a message. I finally got a text, saw you had to cancel, when would you like to come in? I asked for availability, tell me when you want. I gave two mornings for next week, great, see you then. Later, oh btw, Im off until the 17th. Im really starting to get frustrated by this point. Okay can anyone else help me? Ill talk to BJ when he comes in. That was Thursday morning and I havent heard from anyone. At this point I want my money back and to cancel my membership. Ill post how that goes too.

Fun place to work out:-)

Great variety of weights and machines for all levels of training

Loved this place, clean and inviting.

All ages and strength types. Really enjoy the vibe at this Golds.

Diversity, varied and a number of different ways to get in shape.

The best bang for your buck! Also, the staff is very friendly :DAdditionally, Ive made social ties with other members :)

Would give 0 stars if that was an option. Cancelled my account and they just decided to keep charging me for two months. Customer service is 0 help. Did not get any money back and had to cancel my debit card.