All the staff was very helpful and kind. I have been a patient for over a year and theyve helped me fine tune my Cpap treatment over this time. Its been great to have their support and I recommend this clinic to my clients.

I have been going to this clinic for ever five years. I was happy with them until my last med review. I was set up with a doctor who’s office is in Las Vegas. Huh? Why am I t asking to someone who is not even located in the Seattle area? When I asked to have a prescription refilled she said I didn’t need it. I called the office to complain and got an answering service. Huh? They don’t answer the phone during business hours? I was able to get one refill after complaining but now they will not refill again and will not return my calls or messages sent on their Klara messaging service. Time to find a new sleep doctor.

I appreciate the thoroughness of Sound Sleep Health. Ms. Weeks has followed up several times to make sure my new C-Pap is doing its job and adjusted the settings. I feel confident Im getting better sleep because of it.

A few years ago, they were a helpful and professional practice. Very disappointed to say that it has been a poor experience recently and we will no longer see them. One doctor is great, not sure if he’s even there anymore. Recent appointment was with someone who referred to outdated studies and junk science without following up on previous plans the prior provider had made or considering current medical issues. If you have a straightforward sleep issue, loads of patience, and tolerance for repeated miscommunication, this could be a good place for you. Otherwise, I recommend you look elsewhere. So bummed- they used to be great and I don’t know what happened. Major staff changes?

I have received great care at SSH over the past several years. Particularly, Dr. M and Dr. Younger have been incredibly helpful in managing my sleep issues and optimizing my quality of life. I highly recommend.

Girt is very thorough and specific in the questions she asks and answers given and repeats herself more than once to make sure that you are that everyone get and understands what each is trying to say.She knows her subject very well, but will not hesitate to call your doctor if she has any questionsIve received more help from her than any other Dr. or ARNP Ive worked with on my. Sleep problemsM.B..

The providers at Sound Sleep Health constantly no longer work here so appointment are constantly rescheduled and always rescheduled a month out. This causes treatment to not be received. I did the sleep study and the provider falsely documented that I was prescribed a prescription. I finally called to ask why I never received any treatment. They said that provider no longer works here. Then I had to wait a month to get an appointment for a prescription. Finally got a prescription thats too low of a dose to work but guess what, my followup was rescheduled because that provider no longer works here. So again, Im not receiving proper treatment. I have to wait another month for a new provider who will probably end up no longer working there bumping my appointment out another month. I do not recommend this place AT ALL.

Excellent service all around! I felt Dr. Mazeika was thorough in his evaluation, very personable making me feel comfortable. Great teamwork on scheduling as well. I am grateful to have found Sounds Sleep Health to evaluate my sleep health. Thank you so much!!

Did not feel listened to at all to the point I felt my experiences and statements and intake questionnaire were ignored entirely, and they misdiagnosed me because of this. Left this clinic feeling worse about myself and sleep issues and without any helpful solutions. Go somewhere else!

Dr. Gupta is hands down the best sleep doctor you can go to! I felt heard by her and even though we met virtually, she was very friendly and explained my test results thoroughly. She helped make the whole process of doing the sleep test and going over the results so easy. Thank you again. If you decide to go through Sound Sleep Health, I do recommend them as everything is coordinated very well. The only hiccup I saw was my follow up appointment initially was with a different doctor and I contacted them and they fixed it immediately. Not a huge deal since it got fixed right away but just something the company should be aware of with making sure patients have the same doctor from initial consult to follow up. :)

Very easy to schedule an appointment and very organized/ efficient. After first call, they were extremely clear with the next steps & made me feel confident that my sleep will improve.

Initially, I had a positive experience with one of their practitioners, but she has since left the practice. Their communication has aways been wanting, managing appointments is painful but I tolerated it for the care. Since she left, the care has been sub par. Most recently, I had an uncomfortable conversation about concealed carry rights? and jesus? that I did not willingly enter into. They have been unsupportive of pursuing alternatives to CPAP and scheduled an appointment which I did not wish to have. I would pursue alternative providers unless this is your only option.

Dr. Shah was kind and thorough. I was frustrated at the beginning of our video chat because she was asking the same questions I had already answered in all the paperwork that was required prior to the appointment.After I brought it up Dr. Shah then began to look at the papers in my file.

[review adjusted to remove references to billing confusion]My original doctor apparently left the practice between my initial appointment and my followup, and it was clear the new doctor had not read my file before logging on to see me. I know this because he actually shared his screen and read through my file and study results for the first time while I was on the video call, asking me basic questions the whole time (ex. how many hours a night do you sleep?) The doctor was kind and sympathetic but it felt more like an introductory consultation than a conclusive followup.I received no diagnosis--the doctor said there was something clearly wrong with me but he had no idea what it was. He suggested I try sleeping in longer in the mornings.

I was told an EEG sleep study would be $600, but the bill was over $1,600 for a self-administered, in-home test. I was pressured to also do a CPAP study, despite having zero symptoms indicating that such a thing would be valuable for me. I had to firmly decline the CPAP test to move along with the care provider. For a follow-up visit to review the EEG study, the provider was late to the online appointment, was not the one who prepared the summary of the study, and had not reviewed the study prior to the call. The majority of our shortened time was her reading the summary out loud to herself word-for-word with little analysis or explanation to me. She also advised a sleep book on Amazon. Before the next follow up, visit I was informed there was a change in provider. At that point, I had enough of this negative experience and declined to proceed further. All in all, it was a waste of time and a waste of a lot of money, on what appears to be a business that operates on selling sleep tests and CPAP machines.

They are so organized! I loved using the Klara app to upload all my documents, make appointments, and chat with a tech. So fast and helpful!

Let me describe my experience from beginning. I find their phone number on the internet in March. I call in, and it doesnt call the office directly but instead to some contracted company across the globe. This is normally fine, but the contracted company couldnt tell me the rates. This is already a pretty big red flag, but whatever, I was desperate so I went on with it. I had one virtual appointment in April for around 30 minutes, which went fine. Some other employee at SSH told me theyd charge my insurance, so I didnt get a bill for it, so I didnt think much about it. They wanted to do a sleep study, but I didnt want to go pick up the items so I didnt do follow up. Almost 3 months later, I get a message saying that I have overdue balance of nearly $250. So the rate was $250 for 30 minutes, which... okay, medical expenses are expensive. But like I was never quoted a rate, was told theyll charge my insurance, and now 3 months later they finally send me a bill saying its overdue. I dont think I was charged a fee for being overdue, but this whole experience left such a bad taste. All of the experience except for maybe the appointment itself were such a disaster.

Dr. Mazeika is nothing short of amazing. He is incredibly knowledgeableand a great listener. I could not be happier than the results that he has helped me achieve!

Courteous, professional staff, at every level. Supportive, informed and encouraging. My sleep health challenges have been correctly diagnosed and treatment plan is working. Telemedicine with Sound Sleep Health is the best!

Ive been with SSH for 6 years. Ive had a CPAP for 18 years. I really like Doctor M. But my recent virtual appointments have been rough. I tried to explain what was happening. The assistant doing my yearly check up. Just kept pushing more procedures and follow-up visit and didnt actually listen to what I felt was the concern. I went along with her recommendations and did a full in person overnight study. At the follow up meeting with her the outcome was exactly like I tried to explain it might be at my yearly appt. Again she didnt listen to what I was saying and just pushed more procedures with more follow up visit. Now Im just ignoring the calls and emails.

It was a pretty short visit. I had hoped the doctor would have reviewed the sleep data I sent on the data chip from my machine. Perhaps he had not received it yet. He did give his opinion of what the most current devices were.

I was told by the nice lady at the desk that the sleep study is $450 and I have to pay that so I did. I went through the process and was prescribed CPAP. Their sources for the CPAP were extremely expensive so I sourced on on my own at 1/3 the cost originally quoted and it was for the same device. They quoted me $780 up front and $98 per month for nine months. I purchased the CPAP online for $649. They called me to ask if I got the CPAP and I told them that I got one already. I then got a bill for over $2000 for the sleep study. That sleep study was paid for up front as I originally stated. There is no way that the sleep study costs that much. They are trying to rip me off because they didnt get the sale on the CPAP.

I filled out the extensive questionnaire online on my phone and submitted it. They said they didnt have it so I went into the office and spent another hour filling out the questionnaire in person and leaving it with the office.I then got a call right before my appointment to say they didnt have the information and I explained I went in person and filled it out.When I got online with the zoom appointment with the Doctor she had no information and the summery had no information.They sent me a email request for how my appointment went and said if I had any problem call so they could make it right. When I called the number they couldnt take my call. So heres the review. I dont know if anything will get resolved with my health as that still is in process but as far as I can see they are very disorganized with the intake process.

All of the providers and staff are great. My frustration is with how they run the office and the systems they use. I can never speak to a person when I call. I have leave a voice message and wait to be called back or go through the patient portal to send a message. There are so many different platforms that they use, such as klara, athena, doxy, etc. Its very confusing. Also I cannot get connected with the provider through doxy. Just wish it was easier to have an appointment or get answers to questions via phone.

Set up telehealth appointment for my cpap machine replacement on July 1st Its been one month now and todate no advice or help not even a call back from Sound Sleep Health on my replacement machine prescription.

Meeting with Dr. Young was informative, quick and concise - did well with explaining everything I questioned - good experience

The service has been excellent and the team does an excellent job of answering all of your questions and making sure they take care of you. More importantly, Im sleeping better now

If I could give this place less than one star, I would. Stay away! Singularly the most frustrating experience I have ever had with a doctors office. I chose the SSH clinic a couple of months ago because they offered telehealth. I met online with Dr. Gupta and she referred me to a medical equipment company for my cpap equipment. Then the weirdness began. It turned out that I was unable to set up an appointment with the medical equipment company because Sound Sleep Health failed to send the proper documentation to the company. I called, texted, and emailed at least twice a week for over two months to both the medical equipment company and to Sound Sleep Health. The medical equipment company enlisted their high level executive to talk to SSH, and they reached out weekly. The head doctor there promised to send the correct information, but never did. The medical equipment company (Performance in Redmond) was awesome and sympathetic, but Sound Sleep health refused to comply. It turned out that Dr. Gupta didnt even take medical notes. or if she did, they were somehow lost in their clinic. Just know, It is impossible to get a response from their Klara system (text and message), and they use their voicemail like a shield - you cant reach a human, and messages left via any platform go unanswered. Heres a pro tip: the ONLY way you can reach someone is to call their billing department because they prioritize billing over everything else, including patient care. So, this lack of communication went on and on, but my ace in the hole was going to be my 2 month follow up appointment with Dr. Gupta. Previously I had left numerous messages for her, with no response; I even contacted the clinic to see if she still worked there, but never got an answer. But call me an optimist. Despite everything that went down, I still looked forward to the follow up appointment because I figured that I would have her full attention and could get to the bottom of why they wouldnt/couldnt send the proper information to Performance Medical. So, over the weekend, I get a confirmation email for my appointment, but somehow they had switched me e to a different doctor. I figured it was a typo on the reminder, but no. At 1:30 pm Monday a new doctor appears on my screen. He didnt know me, hadnt read my medical file and had no clue to why he was even there. That was the last straw for me. I called the billing department and of course they answered. I told them that I will do everything in my power to prevent them for billing for the 3 minute appointment with the unknown and unknowing doctor. I have full insurance coverage, so theres nothing out of pocket for me, but I will make darn sure that my insurance doesnt pay either, if I have anything to do with it. Please stay away. There are tons of better clinics associated with hospitals in the area.

My experience with Dr. Younger of Sound Sleep was harmful. I will preface this by saying that I am a healthcare advocate and know what care providers should and should not say to patients/clients. He did not look through my paperwork thoroughly before or even during my appointment, belittled my experiences that have contributed to sleep issues, and basically surmised that my BMI was the main reason I am having sleep issues-- instead of looking through pages of information that explained life trauma.I knew he was a joke when he said eat less and exercise more while smiling. Blaming BMI instead of getting a whole person picture is NOT adequate care anymore. We are not in the 1960s.When I told the receptionist after the call about my experience and asked them to just remove me from the care here, the receptionist said this was not the first time had heard these complaints and would be passing the feedback along to management. While I trust it will get there, if there have been previous complaints and this doctor is still employed-- there are deeper issues at play here that need to be addressed.Very disappointed with this care, and will not be returning.

Extremely disorganized, almost nothing gets communicated properly between people and it leads to constant rehashing of information. Doctor didnt even get my name right during the zoom call calling me some random name not even close. Every time I was told Id be called later i never was and had to reach out myself. Near the end of the care i was again told id be contacted later once they looked at my insurance and could figure out how they wanted to proceed. Four days later i get a text saying Ive been given a prescription. No call, no communication of any kind. They do at the very least actually know what they are talking about medically speaking, but the clearly severe lack of communication is making care rather poor. They probably need to implement slack or something similar to help bring commutation together but as it stands currently i would look elsewhere

I was so excited for my appointment with Dr. Gellar, but was left feeling like it was a waste of time. I worked shift work for almost 10 years and finally started working a normal schedule, but my sleep was taking forever to adjust and it was really starting to effect my mood and my work. I was hoping to get some insight about what I could be doing to help expedite the process and when it might improve. I went into great detail in the questionnaire, but it seemed like she didnt even read it because I had to explain it all again. She really didnt ask much about it, did my H&P, and then concluded I probably have sleep apnea and explained why she thought that, even though I fully believe it didnt make any sense based on what was going on. When I told her that my problems werent happening every single night and that there were some nights where I was able to get a mostly full night of sleep, she suggested taking half an Ambien when I was waking up in the middle of the night and unable to go back to sleep. This was also not a good option for me because I cant take a powerful hypnotic at 2am and expect to be awake at 5:30am for 12 hours of work. Overall it seemed like she completely ignored the fact that I was working abnormal hours for nearly a decade, only cared about trying to get me to do a sleep study, and only backtracked when I said it wasnt happening every night. I opted not to do a sleep study or take Ambien, nor go back for a follow up, and Im glad I didnt because my sleep has naturally started to regulate. Had I done the sleep study, I could have been told I had sleep apnea and had to wear a CPAP for the rest of my life (Im in my 30s). Oh, and she asked if I had any recent weight gain and when I said yes and told her how much, she said, Thats a lot. First of all, thanks for so bluntly pointing that out. Not only did I find this unprofessional for someone who I just met five minutes before, but it also isnt more than anyone else has gained in the last year. If my sleep continued to be a problem, I had every intention of going somewhere else.

My overall experience with Sound Sleep Health was very good. The person that helped me underastand how to use the equipment was very pleasent to work with and answered all of my questions. The process of returning the equipment and the follow up appointment went smooth. The intereaction with the Doctor in the follow up was very cordial and friendly. I was given some advice which I need to follow up on. Overall a very good expereince.

My tele-medicine visit with Dr. Zayad Morcos was very pleasant. I liked my visit with him much more than other doctors I used in the past. Great doctor

Dr. Mazeika conducted my follow up today and Im not sure I could find a better provider for my condition no matter how long and hard I looked. I found his knowledge and grasp of my sleep issues (sleep apnea, insomnia, GERD, CPAP discomfort) as well as his ability to address them outstanding. As its been said a problem properly diagnosed is half solved”, I’m excited to implement the strategies & tactics he suggested in a collaborative, patient focused manner. I appreciate his warm, friendly nature, expertise, and professionalism!

I met with Dr. Raina Gupta today she is a wonderful person & a good listener she heard my problem & set forth a plan for me . I was sent a login so we could do the zoom meeting but I had a problem on my end . I immediately sent several text & a phone call to the office for help . I have to tell you they have a great team working over at Sound Sleep health . I was contacted by Angel & Mike & another Lady who within minutes had me connected to Dr. Gupta. I would recommend this office

Extremely friendly and knowledgeable staff. I would recommend to anyone who needs to undergo a sleep study.

Its more then just a cheak up they care make sure your ok & understand everything thats going on at that moment.

I had a follow up with Dr. Mazeika today after an at home sleep study. As always, he is professional but casual and friendly as well as thorough and objectives based in his approach. If you have a stubborn case of sleep apnea and dont tolerate a CPAP well (like me), this clinic and doctor are an excellent resource.

Very nice staff and the sleep therapy changed my life for the better! If you feel like youre having sleep issues just consult with them, youll thank yourself later.

I did not want to see a sleep Dr originally but this place changed my life. I no longer snore and I sleep better than I have in years. The staff have always been great and I have never been judged here because of my weight. If you are thinking of seeing someone about a sleep issue, then come to the best!

Great physician. I really enjoyed working with Dr. Mazeika to diagnose my sleep issues. My overnight stay in the facility was very comfortable and the staff was beyond accommodating and professional. They billed my insurance and it was a great experience from start to finish.

So happy I had a sleep study done. Diagnosed my issues and had my sleep patterns back to normal. So important to a healthy and happier life.

Solve my biggest problem when sleeping. Have a Long time not been sleep so well. really appreciated their help.

I got an appointment in a timely manner I didn’t have to wait long when it was time for my appointment either. Very professional and felt like I was being heard and needs were being met.

I had high hopes for my appointment with Dr. Gellar but I left the appointment disappointed. After filling out a lengthy questionnaire, it was clear that the doctor had never bothered to read it. Then within five minutes of chatting, the doctor told me that based on the fact that I dont sleep a lot at night that Im going to ..die early. Then I was told to look into dirty electricity in my home. Throughout the tele-appointment I was put on hold so Dr. Gellar could attend to other things. This made me feel like I wasnt important and she felt very distracted.I would never recommend anyone go to this doctor. Complete waste of my time and money.

Had a good conversation with doctor Marcos results were good and always a pleasure great people great service

Great experience. My husband I both met with the doctor Gandis G. Mazeika, MD. He was kind and helpful. The interactions I had with the clinic staff over the phone and the scheduler Michael were great too. The clinic has it set up so that you can do everything online. I was able to sign all paperwork and pay my co pay online prior to appointment. I would definitely recommend!!

Highly recommended. Ive been working with them for a year (throughout the COVID-19 lockdown) and have no complaints at all. The in-home sleep study was simple and straightforward, but also comprehensive. Dr. Mazeika was very open and helpful with the results, and the treatment has completely changed my life. I wish Id done this 20 years ago.Id recommend trying a sleep study (and with Sound Sleep Health in particular) to anyone whos thinking about it. Especially if people say you snore or if youre still groggy when you wake up.

I had great experience with my sleep therapy. Highly recommended.

Sleeping is much improved. Got just what I came for.

Bridgit is professional, knowledgeable and efficient. I recommend Sound Sleep Health.

Im very happy and pleased with the Staff. I am thankful to be a patient there.My CPAP has helped me with my breathing easier and having the lack of headaches. I like the Zoom meetings once a month or as needed. My doctor is very thorough with explaining every detail.I thank you for providing the survey.Bobbi Maxson

I’ve been with Sound Sleep Health for almost 20 years and have always been treated with the utmost care and respect. They answer all of my questions and explain everything fully and keep their facilities extremely clean!!They go the extra mile to help me with any problems I encounter with my CPAP equipment and my telehealth meetings.I strongly recommend them to anyone who has sleep issues!!

NP Violet is amazing and caring. She takes the time to answer all of your questions and helps you feel comfortable with a new routine or procedures. Very knowledgeable and the clinic has been available for all calls and questions.

Very satisfied with the expertise and professionalism of the staff. Violet was especially helpful and patient. She took the time to answer my questions in detail. I never felt rushed. Kudos to all.

I received exactly the medical care I needed.

Front desk was friendly, professional and ran smoothly. I have always been pleased with Christopher Craig evaluation of every appointment. He has helped me with several sleep issues. Using common sense and wisdom.

Very thorough, friendly care.

I arrived late because I am a monster, and I was not only not reproached but offered coffee (totally appropriate for a sleep clinic, and very good coffee).The staff and physician were great; my intake was probably the most pleasant and useful interaction Ive had with a physician in my life. I didnt feel rushed, she was thoughtful in reviewing my history and working through potential diagnoses, and I left with a practical plan for further diagnostics and treatments that fit my schedule.Overall, delighted.

This place takes customer (patient) service to a new level. The front desk is professional, friendly, attentive and competent. My sleep specialist, Birgit Weeks, makes you feel like youre her only patient and listens to your concerns with compassion and support. She shows genuine interest in my issues. I left feeling great confidence that she will get to the root of my sleep problem and offer customized solutions in a holistic manner. The technician did a great job of explaining how to use the testing equipment for my sleep study. Overall, Im so impressed and feel optimistic that I will be feeling myself in no time!

Not every patient friendly environment

First time doing virtual appointment, this team made it easy and user friendly I felt at home and able to communicate with the doctor while feeling like I did not forget anything and I didnt have to loose time from work.

I have struggled my entire life with sleep issues, until a friend of mine mentioned seeing her sleep specialist. Violet Robb has helped me so much, and has improved the quality of my life! She is very kind and empathetic, and I highly recommend scheduling an appointment with her if you are having any sleep issues!

Amazing. I love the clinic and the staff here. They are a wealth of knowledge. They take a very thorough, detailed and data driven approach to solving Sleep health issues. They actually listen to your problems and work closely with you to address them. It’s a quiet, peaceful atmosphere. Most importantly they have helped me get results. I feel better than I have in years. I have energy and focus for work, family, and fun again.

You cant cancel any of your appointments online. The require you to call.

Slow to respond although may be Covid issues..

I am a new patient at Sound Sleep Health, under the care of Violet Robb, MSN, ARNP, FNPC. I am quite impressed by her knowledge and the level of interest she took in my treatment; she is quite thorough and took the time to collect and discuss my medical history much more deeply than I am accustomed to from healthcare providers - I consider this to be a strong indication of the seriousness and conscientiousness with which she conducts her practice.Throughout my initial appointment, she identified a number of different factors that are or may be affecting my sleep, suggested a number of treatment options moving forward that may improve my sleep health and provide her with data to use for my future course of treatment, and encouraged me to coordinate with my other healthcare providers in specific, concrete ways to address issues not directly related to sleep that are possibly affecting my sleep. She was also quite knowledgeable regarding other resources in my geographic area. I was also impressed by her bedside manner (for lack of a better phrase) - I felt like she took the time to listen and and to engage with empathy and compassion. I never felt rushed or interrupted and I feel that all of my concerns were taken seriously. I left the appointment feeling that she truly cares about her patients.I am also impressed with the capability and efficiency of the administrative side of the office. Trying to find a provider and schedule an appointment as a new patient is invariably more complicated than the process becomes once one is established with a provider. With Sound Sleep Health, this process felt streamlined, straightforward, and efficient - doubly impressive in this time of COVID and the switch to remote paperwork and telehealth. They were able to schedule an appointment for me quite promptly and everything from the initial contact and scheduling through the paperwork and the telehealth logistics were easy and streamlined.So far, I have a strongly favorable opinion of Violet Robb and of Sound Sleep Health in general; I look forward to continuing as her patient.

My experience at Sound Sleep Health has been a great one. Staff and practitioners are professional, patient, understanding and friendly. That says a lot when they deal with a subset of the population that doesn’t sleep great. Haha. A calm and light-hearted clinic, I recommend this place to anyone who expects the highest quality of care. Thank you Angel, Violet, Dr. M and rest of the staff!

Sound Sleep Health always makes me feel comfortable while I’m waiting to be seen. I like being able to enjoy a cup of coffee. The sleep study rooms are nice. The only thing that troubles me is that the chairs and couch are too big for me to sit comfortably. I can’t sit upright in them because I’m too short. However, all of the techs are always very polite to me.

I am disappointed with the staff. They did not call me back as they promised to make confirmation about the device reservations. I could not reach them for one week. I left three voice messages without any responses. Then after a couple of weeks, I was able to contact them and set an appointment for picking up the device. When I came to pick it up, the lady said that they dont have any available at the moment. Its a one hour drive for me. And now, I have to go there again. CRAZY!!!!

The practitioner I have seen seems knowledgeable and seems like she really knows her stuff well. She’s confident with her treatment and assured me I will be back on track. I’m off for a nice start and will update about how well the treatment is going.

Had a great experience! Forms were easy to fill out and sign electronically. The virtual appt. for a consultation was so convienent and easy to access and the staff was super friendly! Highy satisfied!!!

Very relaxing atmosphere and right on time. No waiting around. Extremely professional. Visiting here probably saved my life. Highly recommend!

I have found I never feel like anyone is rushing to get through to the next appointment. My condition is discussed in detail. The staff is informative and knowledgeable.

Dr Mazeika is a caring and knowledgeable provider, and the clinic is so nice and clean. This is great facility, they really listen to you and I think they actually care about the patients.Some of the reviews mention their billing system is dishonest, I didn’t find this to be true. They were very clear about costs before my appointment, and advised me to contact my insurance company to get a more accurate estimate. After completing a sleep study, my bill was only $20, less than I expected.

Horrible billing practices. I accidentally overpaid on my bill and they wont send a refund check.The equipment they gave me was labeled a test unit and broke midway through the night waking me up.

Brigit Weeks was easy to talk to and provided a thorough review and a frank discussion of my sleep apnea. I really appreciated her and the rest of the staff as well. Everyone was encouraging and real in their instruction and communications.

COMPLETELY dishonest billing. DO NOT pay a cent until you have a bill, not even your copay. Seen today and was told I had a balance. Had recently moved and figured I had lost a bill in forwarding as I hadnt seen one recently. AFTER paying the $90 balance and them adding on a $20 copay they mention that it was service in December... funny, I wasnt seen in December. Also not right - I dont have a copay. Turns out - fully explained by them - they billed me for my rental fee, which is paid by my insurance. Oh we havent gotten that back from them yet, dont worry, it will just be a credit on your account. Um..... seriously?!? I asked for a refund and was told a pretty hard no. I will of coarse now have to be watching for that statement like crazy while my $110 is building interest in their account. Is this even legal??? Who do I report this to??

My husband has been going there for years. They have been very rude to him. They are not helpful at all when you call in with billing questions.We received a bill in the mail for a time my husband wasnt even seen. One of the ladies in billing told us it was a mistake it was for a guy with the same name as my husbands and fixed it.Well once again it happened, this time they sent it to collection. We have tried to fight it for the days they are saying, we were out of town on a family outing.My point is they are a thief do not trust them watch your bills. We have moved on to a different clinic that is trustworthy.

I have needed care for my sleep issues for two decades and without question, Sound Sleep Health has always gone the extra mile for me. They listen patiently then they give me helpful & insightful answers to my unique sleep problems. They are always friendly, professional & knowledgeable!

Dr and Staff professional, friendly and efficient. Dr was attentive, knowledgeable and encouraging. Hopeful that my health goals will be achieved with help from Sound Sleep Health

So far so good. Staff has been very knowledgeable and helpful through the entire process. The text system to reach the front desk is a little odd but I’ve gotten use to it. Overall, I highly recommend coming here if you are suffering from sleep issues!

The office staff is professional, friendly, organized and very knowledgeable. The office itself is comfortable and clean. I have visited with both Dr. Mazeika and Violet Robb. They are very pleasurable individuals to work with and they take great care and interest in my sleep health.

Receptionist was very helpful and Kim, who did my consultation, was fabulous. Provided/gathered a to of info very efficiently and set me up with the appropriate next steps in treatment so I didnt have to leave worried about following up. Also parking/office easy to find and access. Would recommend based on my experience so far.

It’s been just over a month since I started using my CPAP and now I can’t picture life without it.Great place, great team- from the concierge folks to the nurses taking your vitals to the kind fellow fitting your masks to the doctors. I’ve experienced two now and they’re committed to improving your quality of life by focusing on the 33% you likely neglect— your sleep time.

I meet with a new Dr this year at sound sleep health her name is Violet and she was very helpful

Had a great experience with Dr. Maseika and his staff. Will definitely recommend.

From the phones, to the front office to Dr. Mazeika, everyone is friendly, professional and knowledgeable. Thanks again.

I aside from some miscommunication one time in the past, Sound Sleep Health has provided me great care. When I began my treatment several years ago, I didnt realize how poorly I was sleeping. Now, I consistently get a great nights sleep.

Courteous and professional front office staff. My therapy manager is very thorough during my annual CPAP therapy evaluation.

I met with Violet Robb. She was very patient, thorough and a pleasure to work with on my sleep study and follow up visit.

Birgit was professional, incredibly knowledgeable and very personable. I feel very confident working with her.

I would like to start off by saying that this would be a 5 star rating if it was purely based on the quality of service you receive from the providers; the issue stems from a total lack of accountability starting with the office manager at the Kirkland location. As mentioned in previous reviews the billing is questionable and when you call the billing department ( which is farmed out to a company in Texas) they are never there and never return your phone calls. With regards to the office manager I have left her a total of 17 messages since 12/20/2017 with not one phone call back; this morning I went to the Kirkland office and asked for a complete copy of my medical record and to let them know I would be changing providers due to the lack of follow up and customer service. After this visit I surprisingly received a phone call back from the billing department stating to me that they heard I was trying to get in touch with them; when I asked why it has taken three months all they could say was sorry. In summary; great providers but terrible billing and office manager.

Ms Weeks was very informative. She explained things in an easy to understand manner and explained some things I didnt know even though Ive been using this BiPap machine for at least three years.

Staff is very professional and friendly. The facility is first class. I’ve always had a good experience with my visits.

Dr. Mazeika is outstanding. Technician, excellent. Office staff, kind. However...my appointment was for 5:40. I arrived promptly at 5:30. Had to wait until nearly 6:25 to see the doctor. Otherwise, positive experience.

I have done the initial consult only. This far, I am impressed. They scheduled the sleep study the same week which I appreciate so one does not wait in apprehension for months to get tests completed. I anticipate thoroughness and capability based on what I have gleaned so far. DK

Ive been seeing Dr. Mazeika for at least 6 years now and Ive never been disappointed. Hes a super nice man, who actually really cares about your well-being and is a careful listener. I have a very complicated problem, so 2 other sleep docs gave up, but he never has, and enjoys finding the root of the problem. Ive had 5 sleep studies at the Northgate location thats now closed so I cant describe my experience at this location but at Northgate, they were all very professional and had comfortable beds, and surroundings. I highly recommend him and his staff!

The staff at Sound Sleep Health provided excellent service. Friendly smiles and very informative, Rita DME assisted with resolving insurance coverage issues. I left with confidence that all was resolved and looking forward to my next scheduled visit.

DO NOT USE SOUND SLEEP HEALTH. You’re literallly better off just buying a CPAP yourself online. I was charged for MONTHS for a unit my insurance paid for. They’ve sent me to collection and are now refusing to help me with my file. NOT TRUSTWORTHY, SHADY BUSINESS TACTICS.