Misdiagnosed more times than I can count. Most recently, had a headache for 2 days, chills, 99.8 temp, muscle weakness, throat sore, congestion, body aches , diarrhea. I was diagnosed with acute respiratory infection. Which I did not have. I was prescribed Cefdinir, and xyzal. Neither of which would help my symptoms. Also received a tramadol shot for my headache. No labs were taken, only the flu and Covid tests. Both negative. Paid for meds that I didn’t need, feel worse today. Going my primary doctor

My son arrived at 740pm. The doors was locked. So, if you want seen better get there before 730. Need to have a sign up or change the hours on the door!

I went tonight and sat for over 2 hours with nothing done and seen no one. I take that back, I know how much I weigh and how tall I am! But the glass is still in my foot!

WARNING: While the physicians seem knowledgeable, the office staff is rude and condescending. When asked a private pay cost, I was told its $125 for the visit. NO other costs were mentioned during the entire exam, nor afterwards. However, 2 weeks later, I received a bill for shots given during the appointment. I was never told the shots would cost extra. Apparently its all in the fine print that youre required to sign in the mound of paperwork youre given while signing in. I asked up front before I ever signed in what the cost was for private pay.. It was not mentioned, nor disclosed. So, fair warning, carefully read everything you sign, and dont go by the false information they tell you by mouth. When the bill was questioned, the billing office was rude and condescending. The doctors may be great, but its an extremely poorly run business. Theres more to patient care than just the medication.. and on that mark, they fail miserably.

Ive seen 2 of the doctors & they both were so caring,attentive,made sure I understood my diagnosis,prescribed medicine I could afford(no ins.)-I just cant say enough! I hardly ever do these but in this case I had to because its so important.

Thank you for all you do! You guys put up with alot. I apperiate you all.

(12-21-20) A secretary or nurse up front with dyed red hair was VERY rude, used an awful tone of voice and held her face in her hands when a patient was explaining their insurance situation, the patient even apologized and in a sarcastic tone the girl said “no it’s fine.” I asked her if I needed to sign in when I was returning the iPad with my grandfathers information and she said “no, nobody has been signed in yet!” I wasn’t even sure what that meant or had to do with me but fair enough. She also started yelling at a lady who wasn’t able to pay the copay for her covid test, until an older lady came and handled the situation. She had to call in another girl to help her with patients that were coming in about once every 5 minutes. I’m not sure how long it takes to get someone signed in, but it definitely did not warrant the attitude she gave us. I wish I had asked her name so I could report her directly. I work in fast food and I have NEVER experienced someone as rude to people coming into their place of work.

The visit was very professional and fast care

When I took a friend from work to be tested for covid, the nurse with the braids was so rude to he and I. She had asked me the same information I had already given her over the phone while we was waiting in the parking lot for them to come get us and take us through the side door. His information had been given 3 times. Once to the young lady in the front and then to the nurse in the back I speak of. My friend has special needs and the way she made me feel was as if she was disgusted by him. He spoke to her several times and instead if speaking back, she ignored him. I had gave all the information that I had a available. It was all basic information, insurance info and medication list. That particular nurse however continued to ask questions that she had all the information to. When I told her I did not know his information by herat and reminded her of the records I just handed her has everything she needs on it, she accused me if being hateful and got another nurse to finish. She was already Ting as if she was having a bad day and maybe she was, but that was a very unprofessional attitude. She seemed more concerned about what was going on in the other room, rather than what she was supposed to be doing. We had already been waiting for 3 hours in the parking lot before being called and waited an additional hour after finally being put in a room to be tested and an additional 29 mins for discharge. It was as if they forgot we was in there.... This was truly an awful experience an my friend was pretty upset by being ignored, especially when he was the patient but it was as tho no one wanted to hear what he had to say and when I would direct them to ask him, they treated him as if he couldnt answer for himself but I assured them that he can.... It was just sad and a bit disturbing.... Ive only dealt with 1 extremely rude NP and she was the older lady with the dark hair. She was traumatizing to me and thats why I was Leary if if tak him out there because of her, when I seen she wasnt there then I thought well ok, he wont have someone being rough and hateful with him... Well instead he got rude, ignoring and the act of disgust throwed at him instead.

The staff is amazing. The doctor that I saw was better than my regular doctor. He really took the time to listen to everything I had to say and took all my medical symptoms as a whole and had me contact a doctor for Lupus. Very well trained and attentive

Couldn’t have asked for better care. Dr Arnold was very careful & detailed with precautionary measures regarding my mother’s injuries from a previous fall. Staff seemed efficient and Karen Morrow at front desk went Above and beyond with kindness to us.

Everyone there is SO great! Such amazing people and so kind to their patients.

Out of town’er, got sick and swung by this place. Super impressed! Wait was a little long but staff was awesome from start to finish. They took great care of me. Would definitely come back here again.

If you need help in Jasper, this is the only hospital in Jasper! Always great service and care given!

I took both kids to this clinic tonight and I was very impressed . The nurses were nice . The doctor was amazing . His name was Dr. Naden he was very very thorough ! Ran quite a few tests made sure my kiddos were tested for everything . Plus he had a very nice bedside manner. This little clinic is worth a stop if your office is closed .

A humbling experience. A year ago I was completely disgusted with this urgent care, but my experience on Friday evening help me to realize that you never know at any give moment when you might need the one that you feel once let you down. Thanks to Dr. Naden and his staff for taking wonderful care of the same child that I tried to take there last year. I will use this clinic again if needed.

My entire family uses Urgent Care. Normally can get into a private room quickly. The testing, nurses assessment, Dr.s exam all take place in a private room. This we appreciate, since we dont want to pick up additional germs. Always feel we are getting excellent treatment & expert advice Like have a RX on site, so RX can begin immediately. Also the facilities, are cean and bright.

Very efficient urgent care. Weve been here 4-5 times in the past few years and always come away feeling like we got excellent medical care. Yes, sometimes theres a wait but the tradeoff for a convenient location and great staff is worth it. Well definitely go back as needed and I frequently recommend this place to others (who have also been pleased with their treatments).

3 hours total for my visit. Sat in room after meeting with dr for over 1 1/2 hours. Dr finally comes in. I said, “I was getting worried.” He kind of chuckled and I said, “ I was about to leave.” He said, “Well you have choices!”. I said well it’s a little ridiculous that I have been sitting in here for over 1 1/2 hours. He said, “Well next time you come in, we will be sure to work a miracle for you!”.There won’t be a next time. Plus he smelled like cigarette smoke. I can see if they were covered up. I don’t mind waiting and I never ever complain. But this was uncalled for.

Better than a primary care Dr. Great attention to details and accurate diagnosis with a solution & advice. Dr. Naden been there a long time. Great physician!!! Not to mention the staff is on top of things & have a great system for teamwork!

Needed a strep test while on vacation at Smith Lake and had the worst medical clinic experience of my life here! Find somewhere else! The extremely long wait would have been forgivable if the nurses were polite and respectful but they were not!

Unlike the emergency room. They are happy to see you. My family has Always received great care from them

I am very impressed with the staff and doctors at Urgent Care Northwest in Jasper, AL. I was a very difficult person to deal with during my very reasonably timed visit because of my severe pain, but this never affected how I was treated by this wonderful staff. I received more answers/possibilities here than I have gotten the past two years. Not to mention, they proactively treated an issue that I wasnt even really concerned with at the time of my visit, realizing it was attributing to my pain. These amazing nurses were so observant, and could tell they genuinely cared about me. The doctor was great also, spending valuable time to actually listen to ME!! I cannot express how wonderful this clinic was to me and my complete overall well-being. You guys rock!!!

Website States that clinic closes at 8pm,I call at 7:27 to let them know I was on my way , arrived at , 7:37, only to find doors locked; needless to say, the urgent Care, we care clinic, appeared to have no regards for my 12 month old grandbaby with a 102.7 temp, that was diagnosed with bronchitis by another clinic.Thank God for those that will go the last mile to help, rather than the doctor that order for the doors to be locked and the faculty that knows a need is on the way. What if , before the last nail was driven, or piercing was pierced , the Messiah came off the cross and walked away. Glad to know that there are some that still put others needs before theirs, thats when you know, you have a calling, not just a contract!

The nurse practitioner had no bed side manners. My insurance does not cover for them. She gives my 15 year old son. 6 year old medicine. Also ask like I am on drugs. Also cant afford the drugs and. I will not pay the bill.

The staff and nurses dont wear mask nor do the pharmacist wear them or use gloves when filling the scripts

The Nurse practitioner, Angie and Dr Naden were both great. I was in and out within _30 minuets. They were very thorough and went above and beyond to help. Great place, great atmosphere and great, professional services preformed in a timely manner.

Nurse practitioner actually LIED on my legal paperwork! If I had known then what I know now, Id have sued! I wouldnt trust her with a goldfish.

Dr Naden is great. Funny and good bedside manner. Sometimes it’s a little slow. You might have to wait awhile if they’re busy but if you see dr naden it’s worth the wait.

Super sweet staff at reception, nurses and doctors pay attention to what you tell them and make sure to look into every option for you.

The blonde woman at the front desk was extremely rude and acted like everyone was a inconvenience to her. Very hateful. Will not be back!

Signed in I was 5th in line when they opened, ppl that came in after me were seen and gone. I told them they didn’t have me signed in after I had been waiting an hour. The girl at the front desk finally looked and I wasn’t signed in. So she signed me in and instead of going to the front of the line I was at the bottomSo done I want be back

Great visit, no real wait time, but it was going on closing time,lol,, everything went very well with NP. And had an ekg,lady was very nice...only issue and wasnt really an issue was the Dr was my least favorite. He and I have different view points on things,no big deal...all & all good visit and would definitely go back if need be.........2nd visit...went great Bad shoulder pain, got an injection and was on my way...thx,....only problem found out later my ins. Didnt pay because I have to have a referral from primary...at nite, really bcbs

The wait is super long. The staff is very unorganized

If your looking for a quick trusted place to go for treatment for just about anything this is it!

I had went there, for some medication called Tramadol. I was in pain due to my right kidney being full of kidney stones. This among about 5 other issues I have. Nerve and neck pain, lower back and left of my back. Nerve pain my down my left arm down through my left leg. Just those couple of issues I take Tramadol and another pain med. lyrica and gabepentin. I had even brought my own medicine bottles. My own doctor wasnt available that day. For the record Ive been taking tramadol since 2011 and just recently started about two years ago some of my other pain meds. But to get to the point I felt discriminated against because of the pain I have. The nurse practitioner there said I could come off Tramadol, yea if you have been taking it for a short period of time. But if you have been on it for a long period of time and you try to come off, there are dangerous side effects. Look it up. So she was wrong there. The whole time Ive been taking Tramadol I always watched and took them in a tray cause of my pain. But my kidney has been giving me trouble and Im really tired of it. So I took a little more. And it got me in trouble.Ive have had to reschedule 2 times because of no gas or something drastic happen at my house. I was made to feel like I was someone bad, the way they talked down to me. I think they always assume anyone thats taking pain meds is automatically a bad person and prejudged, thats how I felt. Oh well they got paid so they aint worried and it aint them. Oh yea I was warned to not go to too many doctors or whatever, or I could loose my primary care, that Ive been seeing for almost four years. I dont think they believed me about my kidney. Btw both my kidneys produce stones.

Waited over an hour for a simple drug test.Rude staff also

Waited for over an hour for my nephew to get a drug test. The lady up front was making personal calls, the nursing staff was standing around having a coffee clatch, and the lab tech was cooing at a baby. Very unprofessional.

Always good to me. Only down was wait time.

Horrible attitude lady up front very disappointed. Only came here for a drug screening.

I had to wait one and a half hours for a drug test and a physical for a job. Staff was not friendly at all, and with this kind of customer service, I would recommend going elsewhere.

Greatest place around town!

Waited 3 hours before seeing anyone. Then waited longer after. This place sucks!

They put me in a room set there for 3 hours when I got to leave I ask why was I in the room so long she just said the doctor was old and slow but he was so sweetI strained my lower back and there have me a shot for muscle spadasum

Excellent medical staff!

3 hour wait just for a Heb B and TB Skin Test Nurse was Very Unprofessional Lack of Empathy skills with No Patience and Disrespectful unaware of what is going on etc.

Wonderful front desk staff! incredible time there! will be coming back soon!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Awesome