In how to lose a customer in 20 seconds today, I am in need of new eyeglasses. Saw an optical shop associated with the ophthalmologists office Id just left for an eye infection (not my normal op doc nor city). Decided to look in through the window, first. Walked in (masked up & onion glasses on). Saw a pair I liked and asked did they come in any other color. The young lady who worked there, first asked did I have a script. I said, Yes, on my phone. She says, Well, we kinda need you to print it out, first.In my mind Before what? Looking at frames?I said, When I am ready to finalize my frame purchase, Im more than happy to print it out then. I asked, again, about alternate colors. She said, Well, when you bring back your printed script, I can look for alternate colors.Wait, what? Let me get this straight, instead of OFFERING to email/air print it, you want me to go somewhere to print this out, THEN youll look up whether alternate colors are offered on some frames? I get it. I didnt have a PRINTED script, but that does not stop a person from looking for alternate frame colors.I will be taking my effort, $$ and business, elsewhere. I need businesses to do better. This was a customer service FAIL and lost business because I am READY and NEED to purchase new frames (like two months ago.. I keep gorilla glue on me with my current frames.. dont ask). I need businesses to train their people better.

Dr. Whittington has treated me and my family. I highly recommend JEA Optical. I love my Kate Spade frames that Stephanie Sims me pick out. Everyone is so nice and helpful. They always are there for me when I need to get new contacts.

Best of the best! Friendly, knowledgeable staff. Great selection and after sales service.

Stephanie Sims fitted my contacts and did an awesome job! Dr. Whittington has been my eye doc forever and would never consider changing.

My lenses kept popping outThe staff worked with me to get them right.

They really helped me