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enTrust Immediate Care - Memorial Drive Houston TX
5535 Memorial Dr suite b, Houston, TX 77007, United States
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Ch
Review №1

Quick, communicative and comfortable. Exactly what the doctor ordered for an immediate care clinic and vaccination appt spot. The ability to register and complete most (not all) of the paperwork online is a huge positive for me. Embrace technological efficiency!Note: the exam rooms are bougie as heck. Felt much more comfortable than my primary care provider. Taking pictures to give to my PCP to improve their customer happiness levels.

Ca
Review №2

They were so kind to me, I lost my voice and could barely speak. They asked all the right questions to ensure that I got the best care. I felt like they actually cared about me and getting me better. Highly recommend this location. The staff is spectacular

th
Review №3

I am always impressed with the efficiency and friendliness of the staff at Entrust Memorial. I have had several COVID tests done at this facility and it is always a good experience. Super convenient location, easy parking and great service!

La
Review №4

Quick, understanding and caring. When you’re not feeling well it’s very important to have an empathic treatment center. The whole team made me giggle and smile in a very genuine way. I needed that walked out of there feeling amazing knowing that I was on a path to get better.

Ju
Review №5

We drive all the way from Katy.Excellent service.Shannon is very nice and helpful.

Er
Review №6

Talk about “Get in and out”, their the definition of quick, friendly and easy. I’ve been there three times so far and each time was extremely pleasant. Twice for myself and one time for my children. All of the employees were nice and helpful. One employee named DeNesha C. was so patient and kind to my children, That are terrified of any type of doctors office. That stuck with me and I appreciate their whole team.

Na
Review №7

It was extremely easy to make an appointment online. I was able to put all my information including insurance information into their system before I even got there. The facility is clean. All employees I encountered were very professional and friendly. Great experience!

Ci
Review №8

They took great care of me unlike Another urgent care that said I only had allergies. I came here for my rapid covid test, and since I wasn’t feeling well and almost passing out outside, they were very welcoming to allow me to change my visit so that I could see the doctor!! They provided me the care I needed and I will be sure to come here next time. I have no regrets seeing the doctor here.

Mo
Review №9

We have been here several times for Covid, flu and strep testing. If you are not feeling well come here they will help you recover quicker! Dania was great!

Ka
Review №10

Great staff! Very helpful and quick with services. There was no line when I came and I was seen immediately. Would definitely come again.

Ja
Review №11

Easy check in process and very friendly staff including those who took care of my 12 yo old daughter. She was in a lot of pain and they helped her try and feel better. Thankful for the front desk/back area tech Vianey And Nurse Practitioners Viola and Karina . We would definitely come back if the need would to arise.

Ri
Review №12

Efficient and systematized. Great process overall. Am recommending to all coworkers looking for a same-day, no-appointment COVID Rapid test. Wait time as of 11/17/2020 was anywhere from 45 minutes - 2.5 hours depending on demand and staffing. Great staff here 👍🏾

De
Review №13

Staff was friendly, professional, effective, and efficient... I was feeling dizzy and nauseous. Got checked in very quickly. Gave me a quick response Covid test. (Negative 👍). Vitals, EKG, Blood sugar... I have been on a low carb,low sugar diet for about a year. (100 lbs plus gone!) Turns out my glucose was in the 60s . Some Jelly and crackers. Good to go 👍

Vi
Review №14

It was my first time there. The entire staff were very friendly and understanding. They saw me very quickly and took care of everything that I needed. They did a great job of listening to my concerns and answered all my questions.This would be my go to urgent care facility if I lived closer to this area.

Ka
Review №15

I came here because I was having a migraine that lasted for days. My provider was Vanessa and she and the rest of the staff were amazing. Super sweet and considerate. I didn’t have a wait at all, and she took great care of me. They have a lot of resources and knowledge, and my care was practically painless even though I was a bit anxious. I’ll definitely be returning here if I need urgent care again.

Jo
Review №16

The staff was friendly and they were fast. PA Edwin Vences did a good job at performing the visit.

Vi
Review №17

Visited Entrust for covid test and vaccine and the staff was so nice and the service was so great. DeNesha was very polite and professional. I will definitely be back.

D
Review №18

Great staff , took care of me really good! They care so much for their patients ! This is definitely an urgent care I recommend to go to!

Am
Review №19

Always a great experience - the nurses/nurse practitioners are incredibly helpful, patient, and kind. Regardless of the wait time, we always feel they do their best to expedite this ASAP - while at the same time taking the time to ensure were comfortable & well-informed. Most recently Vianey went above and beyond and even went out of her way to do some additional research to ensure we had no problems with our flight (covid testing) and offered personal recommendations and advice. Its nice to feel so cared for & in such safe hands in situations like these! :)

ru
Review №20

Fantastic service and great hygiene measures. They are offering the vaccine in a very convenient and streamlined fashion. Highly recommend!

La
Review №21

Amazing staff and amazing service! Always friendly and willing to answer any and all questions. I never have to wait long and am always pleased with the quality of care. Will always come back here!

Mi
Review №22

One of the best Urgent Care’s I have visited. Staff was so friendly, got me right back and the doctor and nurse were both FABULOUS! I had a sinus/ear infection. It was Sunday and pharmacies closed. The doctor gave me a shot for pain and listed some over the counter meds to get me through the evening until I could get my antibiotic. I highly recommend this place! 💯💯

Jo
Review №23

The only place I’ve been tested for Covid. Quick and convenient. The staff is super friendly and helpful. Thank you guys for being professional and attentive. Def recommended this spot for emergency needs.

Kr
Review №24

Very professional! We went to get covid booster this weekend- the process was smooth and safe. Staff were courteous. Highly recommend!

L
Review №25

Easy registration online. Appt. was quick. Very helpful when you cant see your doctor on the weekend.

Gr
Review №26

I wanna thank Meli & De’nesha for there awesome customer service with today’s visit.I would recommend this urgent care if wanting fast & quick service

La
Review №27

Amazing customer service Vianey did amazing. She didn’t even hurt me!!! Amazing

An
Review №28

I came here to get my siblings a Covid vaccine, there was practically no rush here. The staff was really friendly greeted us upon arrival and helped us out as soon as we arrived! Would recommend it here it’s a beautiful location, clean, and fast service!

Mi
Review №29

I’ve been to Entrust twice and both times I had excellent service super fast friendly staff!! I love the NP Karina!! Definitely would go back!!

ki
Review №30

Expedited, Excellent and people friendly. We were immediately tended to, registration processing was fast and in a room within only a few short minutes. Staff is great.

Da
Review №31

Today we visited multiple Urgent care facilities to get Covid testing. Entrust was the ONLY place that welcomed us with open arms with a wait time of 10 mins compared to 4 to 5 hours at other facilities. Thanks Entrust for making this experience a quick and enjoyable one. Now we can get in with the rest of our day!!

Ma
Review №32

I’ve come here multiple times during the pandemic, whether it be for getting tested for COVID-19 or for other viral infections. The wait is always minimal (no matter how long the line may seem!) and they always give the best and most efficient help. This is my go to for COVID testing or any other emergent medical visit.

al
Review №33

No respect at all! DO NOT GO if you need timely results. My calls asking about my results were not taken seriously the first time they said my results were not ready so after a week I tried to reach again with no success, they seem to be without a staff. I still haven’t received any phone call or email with my results! I made four phone calls. Disconnected after holding a long time .Their website doesn’t have the option to check results. They need to change the website, their staff and the recording while you are on hold.Absolutely not a good place for a covid test.

Gr
Review №34

You dont need to make an appointment for Covid test. The staff speak Spanish too!You get in and then scan with your phone cam a code to fill out from your phone. The documents were quick and easy to fill out. Depends on your insurance you can pay 10$ or more, the receptionist check that for you.They did the test pretty quick and then you will receive the results to your email between 15 to 35 minutes and thats it! Super cool

is
Review №35

Incredibly kind and easy!!They were all so nice and easy going ! I had spent all morning finding a place with availability for Covid testing . Not only were they available , they were also kind , accurate, quick and gave me a very complete consultation!! Thank you so much you guys !!!

Da
Review №36

EnTrust has been incredible throughout the pandemic. Their staff is friendly and efficient. It is a great spot to receive reliable Covid Tests and they are now offering the vaccine! I just received my second dose at enTrust and it took a total of 5 minutes. Would highly recommend to all people in the area!

Ch
Review №37

I literally love this clinic. We always receive hadst and courteous service. The wait time is not bad at all. We received our COVID vaccine here as well with fast and friendly service!

Ra
Review №38

I’ve been to this location twice. The staff is extremely nice, organized, and are very punctual. I really love how they always have availability.

Re
Review №39

Entrust was a quick and easy way to get medical care. Highly recommend. Fast turnaround for Covid tests and great patient care!

Ra
Review №40

Entrust immediate care had fast and friendly service! They brought us cold water and made sure we were comfortable the entire time! Highly recommend!

St
Review №41

The wait was incredibly short even as a new patient, the staff was friendly and very knowledgeable. The medical professionals really impressed me and I will definitely be going back for any medical issues in the future.

Ka
Review №42

This place is really wonderful. My family and I have come here multiple times fir covid tests and they are super professional and fast. Best thing is they always answer their phone! Ms. Lidia is also great at taking blood. She even walked to Starbucks to get me water before we started- so I could hydrate and make it easier. Great place !!

Ma
Review №43

I loved that I could walk in in extreme pain and get immediate attention. Everybody at the facility was friendly. The nurse practitioner was an ER nurse which made me feel really safe knowing that she was knowledgeable and experienced enough to handle traumas on a moment’s notice. My injury was not that severe, but she took care of me like it very well could have been a life or death issue. Finally, and for most people most importantly, their service was affordable as opposed to an emergency room bill.

ka
Review №44

My daughter alexa zaldivar was seen at entrust memorial, the staff was great and very professional..

Ke
Review №45

Entrust was great! Fast and courteous. Would recommend.

da
Review №46

Good and fast service. Went to have done a covid test and it was an easy process. The only issue is that it was full of people

Co
Review №47

EnTrust Memorial Drive is The Absolute Best Urgent Care! The staff is very professional, extremely kind, and patient..They take really good care of you. I really appreciate Shepherd and her staff. They are extremely organized and they have the best customer service ever. If you need a Covid test or Vaccine they have convenient hours. THANK YOU ENTRUST MEMORIAL DRIVEYIU RICK!!!

Ca
Review №48

I have gotten 3 rapid covid tests done here this year and each time was smooth and pleasant. Even when it was crowded the staff still was pleasant and moved patients as quickly as possible. Yullissa was the most recent staff member I interacted with, she was very professional, direct, fast and pleasant.

Jo
Review №49

Amazing service! We waited at most 3 mins and they were so quick and efficient!

M
Review №50

This was my first time at this facility and the experience was the best I have had in Houston. From the front desk to everyone that tended to me . Shepherd was amazing . Will come back and recommend to other friends who need urgent care . Thank you ladies

Ch
Review №51

Great place for quick fixes. Staff are friendly and helpful. Clinic is very clean. Minimal wait times. Efficient visit.

ar
Review №52

Such a hard working staff. Great experience.

Ke
Review №53

Fast, friendly, professional service for our COVID booster shots! Thanks! Would recommend to others!

Mi
Review №54

Staff were super kind. My visit was extremely efficient, probably the fastest visit for my procedure ever. Really impressed and would highly recommend to anyone who needs urgent care services. Now that I know they’re down the street, they will be my go-to place if my family or I ever need them!

Ja
Review №55

The staff always takes care of my family and I when I come in. Very nice and informative!!

Sa
Review №56

The person who did my test with a swab did fine with left nostril and nearly made my nose bleed with the right and so painful and had me put my head up against a wall to do the test. They also told me they did not take my insurance which is a very well known insurance provider

Ke
Review №57

Everyone at Entrust Immediate Care, from the Physician Assistant to staff, are amazingly pleasant. I never had to wait longer than 15 minutes to get seen. They understand that no one there is having their best day, and make things as easy as possible. Chi (CMA) was always quick to get back to me when I had questions. She demonstrated her outstanding character, making the process for operation seamless and efficient. Her devotion to duty reflected credit upon herself and upheld the highest standards at Entrust. I couldnt ask for more! 10/10

da
Review №58

My experience here was great Melissa is a great MA and care about her patients.

no
Review №59

People were so kind! made you feel very comfortable and vaccine had no line. such a welcoming environment and so grateful i could get the vaccine!

sa
Review №60

Registration was great shout out to April and Arely did such an amazing job with the vaccine

Ev
Review №61

We started coming here during the covid fiasco and have been numerous times for rapid tests. The facility is clean, the staff is friendly and they operate efficiently; our max stay was ~45 min with a long line of people needing covid tests.

Be
Review №62

The service here was quick. The staff was friendly and helpful.

Me
Review №63

Fast and easy way to get COVID tested either rapid or PCR and takes insurance.

J
Review №64

I have been coming to this location for a while now. Reading other reviews, let me start off by saying, Shepherd is an amazing NP, the staff is extremely friendly. I am not sure what the other users are basing their experience on, but I have been there and my results took a little longer than expected,but seriously this is a pandemic. It may take a little longer, but I can understand why.

Ok
Review №65

This is the most efficient covid testing center I have been to yet! Been here multiple times now and the staff have all been very kind, I’ve never had to wait to get a test, and the results come within 10 minutes straight to your email. Highly highly recommend!

Is
Review №66

Fast service, friendly staff, clean environment. Definitely recommend.

Va
Review №67

Nice respectful employees and very fast service!!! I will return if I should ever need urgent care!

Sh
Review №68

Fast and friendly service. Reliable results. Free vaccinations!!!!!

Ro
Review №69

Entrust was fast and efficient and I will definitely use them in the future. Got a physical done here and it was super fast and an easy process. A+

Ka
Review №70

Great place to get the covid Pfizer vaccine. Super easy and convenient. They were so gentle.

Ma
Review №71

Very quick and efficient experience. Highly recommend!

Ka
Review №72

They have the nicest staff ever. Im having a pretty bad day and the nurses here have done everything to make me feel comfortable.

Je
Review №73

I got my rapid covid test here last week and everything was great! I was seen quick and efficiently! I will definitely be coming back for any medical needs that I have!

Sa
Review №74

So efficient , clean , friendly . In and out within 10 minutes! Highly recommend this place !

Fa
Review №75

Everyone is so nice here and there is no wait. I’ve always been attended by the nicest staff and they speak Spanish and English. No complaints!

Ti
Review №76

Great place to get Covid test. In and out in 15 minutes.

Br
Review №77

This is the best care I’ve experienced at any doctor. They took really good care of me compared to my recent visit at a different urgent care. I’m grateful for Dania and Don who truly showed an interest in my health and helping me heal.

ma
Review №78

Chi was the best, second dosis today didn’t hurt and nice staff. Helpful and patient! Totally recommended.

Ju
Review №79

Was able to get my vaccine quick and easy with no issues, thank you!

Al
Review №80

Fast and no wait time for vaccine! Nice staff as well! Thanks

Kr
Review №81

Everyone was so friendly! The service was thorough and quick. Highly recommend this place!

Di
Review №82

Niko Nikos Greek & American Cafe,our employees ,my family and myself would like to thank Entrust Immediate Care on Memorial and its employees for the exceptional care they have given us. I would like to give a special thanks to Vanessa for going above and beyond the call of duty. Thank you for keeping us safe and healthy in the midst of all this craziness.

Le
Review №83

The staff are amazing, caring and so attentive. Raymond is one of the best there, and made me feel welcomed and comfortable with my visit. Everything was cleaned and organized, when coming from the front door.

Su
Review №84

Very thorough & professional. I have gone 5 times and sent several family members. Beat testers when you need to know quickly. I have appreciated all the attention given. It’s private. Many times you can walk right in or wait in a short line. You can also skip the line, by having an appt or paying a fee. Very efficient. Signing up on-line is easy.

Jo
Review №85

Great staff! Very efficient and just as kind!

Ki
Review №86

Really great service . Everyone is nice and friendly . Love this place.

Do
Review №87

Great care, personable and efficient. Dr He, Xiomara and Stefanie took excellent care of me.

kh
Review №88

I came here to get the COVID-19 vaccine with my brother, and the service was super fast! We got done within 10 minutes!

xd
Review №89

Good ac vaccines super quick and not painful at all I swear bro come here to get vaccine 💉

Am
Review №90

I would highly recommend enTrust Memorial. I had to go 2 days in a row for different tests, and it was an awesome experience both times. Darnae was super upbeat and helpful. When I told her I would have my small kids with me, she went above and beyond to help me get treated quickly and safely. When I called today, Rey also went above and beyond to get me the care I needed and clearly explained to me what I needed to do in order to use my insurance. Vanessa Z helped with my care today as well, and was also amazing. Both days, they let me stay in my car so I could keep my kids safe, and they came outside to my car to get me treated. Overall, this was an excellent experience. I can’t believe how quick and efficient the staff was in helping me. I will definitely go back if I ever need any urgent services in the future.

Re
Review №91

Highly recommend! I was helped by Morgan G who was super understanding and professional when it came to my visit. She made me feel like I was well cared for! Which i don’t really see that often. The overall experience was fast and easygoing!

Ch
Review №92

Totally awesome staff and quck service!! I highly recommend going to this clinic. Also a great place to get a covid shotCovid

Ka
Review №93

Great service. No wait. Friendly and efficient people. Very kind and funny nurses.

Z
Review №94

Trashy people at the front desk without a mask in sight. Lady behind the counter coughing everywhere. Incompetent, rude, and disgusting. Go elsewhere.

Jo
Review №95

Quick and easy process for COVID rapid test. I was in and out.

Er
Review №96

Love coming here for my covid test needs, very prompt service and the PA comes to answer any questions or help you navigate getting your test results.Recommend it to my friends and family when they have a need for fast doctor visit

Aa
Review №97

Went in for a rapid CoVid test and was in and out in no time. Very professional and courteous. Was referred here and recommended a friend go there as well and he received the same great service. 5 stars for sure.

Ry
Review №98

Entrust is so great! They have exceptional service because they work rapidly, they’re quick to respond, and everyone is very helpful and knowledgeable. Highly recommend!

Da
Review №99

Rapid Covid test was fast, in and out within 15 minutes. And, I got results about an hour later as promised. Wish the cash pay fee was less, but well worth it since I needed results fast to determine what family members could do the next day. Highly recommend!

Ja
Review №100

Reymark is a beast. Didn’t feel my shot.

Information
32 Photos
100 Comments
4.6 Rating
  • Address:5535 Memorial Dr suite b, Houston, TX 77007, United States
  • Site:https://entrustcare.com/memorial-drive-urgent-care-center/
  • Phone:+1 832-648-1172
Categories
  • Urgent care center
  • Emergency care physician
  • Emergency care service
  • Medical clinic
  • Walk-in clinic
Working hours
  • Monday:7am–9pm
  • Tuesday:7am–9pm
  • Wednesday:7am–9pm
  • Thursday:7am–9pm
  • Friday:7am–9pm
  • Saturday:7am–9pm
  • Sunday:7am–9pm
Accessibility
  • Wheelchair-accessible entrance:Yes
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