One of the most fun and informative bank experiences Ive ever had! I came to open a new account and Elizabeth G. helped me so much! Although she was new, she did a wonderful and superb job in explaining every step I was taking. She was very considerate and even gave me advice as I was opening a new account. The ambiance of the bank was overall great and she made my experience even better! Thank you so much!

I love this bank, fast moving, great people. Nathalie went above & beyond and she was very helpful. I will always come to this exact location everytime.

I recently got approved for a personal loan and Karen was so much help. She was very nice and helpful. If any one needs a loan she is the person to go to.

Carlos here at the Wallisville location of Texas Bay Credit Union was extremely helpful and professional. He took time with me and make me fell appreciated. Thank you Carlos for your help!! I will be doing my banking here, thanks to you.

Love this place. They will beat their own financing. Amanda Guevara was super nice and helpful. Im a member for life 💯They really with real hard to keep their members too. They will work hard for you.

I injured my back a few days ago so it’s been very difficult to get around. I walk slow and sit/stand even slower. Each employee took the time to make sure I was okay and always asked if I needed assistance getting around. The specific person I set my account up with was Carlos. He answered all my questions and was very helpful.

Money grabbing customer service. Heed my advice! Never have business with TBCU! Poor customer service and a facade of unrefined experiences. Branch manager Iris Adere acted unprofessional and raunchy on the phone. Living out of the state gives them the flexibility to take advantage of their loyal customers. Manager Nicole was somewhat useful but after having an encounter with their branch manager (IRIS), there is no reason for me to partake in such disgraceful behavior given by the representatives, badly at that.

Best customer service HANDS DOWN from Jamie Flores! She assisted me with all my financial needs and walked me through seamlessly on all questions I had in regards to financing a new home and car! She also provided wonder advice on how to keep my debt ratio low! Thank you so much!

I would like to thank Jamie Flores for helping me refinance my vehicle to a lower payment! She is very understanding and helpful, and specializes in RESULTS! Jamie made me feel very comfortable when she was explaining the process and made things so much easier for me. Will definitely be returning to this location to continue working with her.

Let me tell you if ever a person is so PROFESSIONAL,Outstanding with Awesome customer services it is Mr. Carlos Guevara he is very good at what he does thanks for all your help and patience, which I know it took a lot of. Thanks for helping me open my account and taking the time to understand what account is most beneficial to me for my financial needs.

Maria C. and Nelly were wonderful! It was smooth sailing opening up my business account and I look forward to doing more business. I never understood people saying the had a relationship with their bank advisors until now. I feel like part of the family here🖤

Jamie Flores was soo nice, friendly, she answered all of my questions, I loved her assistance. She was on track of everything and explained everything to where I could understand perfectly. I am incredibly glad she was my assistance.

Came into Northshore today and Jamie Flores helped me today I was very grateful she helped me with my personal loan and the process went really smoothly. She explained everything i really appreciated it helping me out as well. I recommend her at this location she is AMAZING!!!

Jamie Flores helped me open my account, everything went great. i recommend to come here if you want to open a new account.

Outstanding customer service, thank you Maria C.for all your help,God bless 🙌🙏🏼

I always have a great experience here. Raul G. helped me out today and he was very nice and helpful

Everyone is so passionate about their job 100% I recommend you to come and see for yourself.

Opened a business account with Jamie! Extremely helpful and gave me plenty of information moving forward. She definitely made opening an account super easy. Glad to be a member of Texas Bay!

This bank has robbed my family hundreds of dollars. If your bank account goes negative 25 cents they charge you 30 dollars. Even if you hurry and correct it within an hour they still charge you for going into the negative. Im trying to support a family of 5 on a single income and they could care less if my children go hungry. This is bank is awful STAY AWAY!!!

Came to open an account at Texas Bay and loved the experience Jamie Flores went over everything with me the process was smooth gave me information over credit that I never knew about and will be returning back to her. She is amazing I recommend her happy I came to Texas Bay!!!

I have been a member with Texas Bay for several years now, and the more that time passes the more disappointed I am with them. Theyve recently changed their hours, lobby and drive-thru open at 9am, which have become extremely inconvenient. Shell FCU opens their drive-thru at 7:30am, while United Community CU opens their drive-thru at 7am. Texas Bay has chosen only certain branches to open on holidays causing members to flock to one CU, which in turn increases lines and wait time. When I do find the time to visit TBACU on regular business hours I usually wait 20 minutes or more to speak to a teller (Wallisville location). Long story short, I prefer the customer service and convenience of other credit unions.

Casi and nathalie were very helpful with assisting me.

This company has been nothing but problems for me, I started with this place years ago and it was okay at first. But now the app has been crashing. It does not update your balance at a timely manner. I deposited cash within the timeline of it being the same day and they said it would be in the account same day. Yet here I am same day needing money for my 2 yr old child and it not letting me access it saying I don’t have it in my account. This is out of line and I will be taking my service else where.

Excellent customer service by Mr. Raul Gonzalez Jr😎

Been a member with them for years and love their staff and services!!!

Jamie Flores made getting my first account ever simple. Much love

Awesome experience with jamie flores. She helped me out a couple times already and always finds a solution to my problem. Really recommend her and this bank.

Nelly was a great advisor, she gave me great clarity on the services that were being provided to me, and was very nice person.

Carlos Guevara was very helpful, I opened up my first bank account with him today and he walked me through it step by step without confusion

No help when pandemic first started I lost my job I told them my situation They still closed my account and I even had a payment plan set up to repay my over draft that I was trying to repay and they still closed my account.

Ask for Nelly really helped me open an account stress free

Very good service, Natalia was very efficient on her job and with the clients.

They have the best customer service. They always find a way to help you with any need that you have.

I have to say not only do I love Texas Bay Credit Union, but what Whitney Vaughn did for me today is AMAZING!!! She refinanced my new car to a lower payment and a lower interest rate! What a phenomenal job you’ve done Whitney!! Keep up the great work. My hope for you is to get a promotion and speedily! Thank you so much! You’re the best!

Not satisfied...not recommended!

Great experience with natchalie..at the new bank ..very good with people...

One of the best places to go that will take care all of your banking needs and no monthly fee for my regular checking. So I had the pleasure of speaking with Ms. Whitney V. and let me tell you that she is the best at what she does. She was fast and answered all of my questions even the silly ones. I highly recommend this young lady. Shes down to earth and will walk you through the banking process. Thank you Ms. Whitney I really appreciate your help and kindness!

Maria C. Helped me as soon as I walked into the bank with my concerns. She was very attentive and had excellent customer service! Thank you, Maria C for making my experience very easy and pain free. You’re the best!

Loved my experience here at Texas Bay.

Financial service representative Joanna G best customer service definitely recommend her.

I didnt expect much when I walked into this small establishment, but they WOWED me! Friendly customer service. They really took their time to explain my options to me. You can take a picture of a check to deposit, they have a free app, the checking account has a nice interest rate, theres no monthly/annual charge, ATM fees are reimbursed up to $10 a month, and the first box of checks is free! They even have cameras at the drive up depositories so you can see who youre talking to! Im telling everyone I know what a fabulous credit union this is! As a bonus, one of my former students works there, and shes always so bright and cheery when she greets me by my name! Love this place!

Natalie was very good!

I had a pleasant experience coming to open up my account here, the service was quick. And if you want the best service, make sure to be helped by Maria C.

You guys failed me in so many ways. The employee failed me to informed me about skipping payment for the month of march and april. No email. No phone call. Never again will I ask you guys for assistance.

I had a pleasant experience at Texas Bay Credit Union. Staff was friendly and answered any questions I had about my acct. I was able to get a loan quickly and without any trouble.

Maria C. gave a great service experience! She was able to answer all my questions & gave great input to help my decision to bank with Texas Bay Area Credit Union

Long time member. But lately they arent taking my automated payments and then reporting it as a missed or late payment to the credit bureaus Which now my score has dropped over 100 points. All the while i have had money in the account. Wish i could give tem a negitive 100 stars like they done me.

Maria C. has excellent experience in her field of banking. She calls you back after leaving a message . I recommend TBCU /Maria C. if you need any banking questions .Go Astros ....

Misleading & disrespectful these members here are supposed to treat every customer with care, unfortunately that was not the case. I have tried calling this credit union several times during business hours regarding my account and no one has answered. Now my account is $150.00 in overdraft fees and I’m dealing with this penalty. They called me on the 40th day to tell me this. The issue is how am I supposed to know what’s going on with my account when I cannot login or get any customer service. Now that it’s reached this point I owe fees that they will not waive. This is very inconsiderate and disappointing. I do not recommend this bank I will be closing my account unless something is done. My suggestion is RUN find a better credit union.

Everyone is very friendly and helpful. If I go inside or drive thru very fast and eager to help. The best credit union out there!

Maria C was great in helping me throught the process and also created great conversation

I have too many questions, and miss Garza did not help with her answers.

Great service everytime I go to TBCU. Lorena Lopez will go above and beyond to make sure you are satisfied and she is the reason why my family and I will continue to bank with TBCU. I just wanted to say thank you.

Wow this place sure knows how to overcharge It’s members. They don’t answer they’re phones and charge 29$ per overdraft fee and never mention it when signing up. I really thought this place was going to be different than a bank. Same terrible customer service. Word of advice do not ever sign up for this credit union.

Awesome experience kind friendly professional tellersGreat customer serviceOnline banking easy

I applied for a personal loan @12.92% with a credit rating of 744 for $25000 and was turned down. . When I needed help,they failed to help..

I been a customer since 2015 and the staff are very friendly, they have a great offer for the customers... I 100% recommend this financial institution.

Dont like the sign in page.it no good. But the in side service is great

I got a loan with for thw first time a couple of months ago and i had nothing but bad experiences with them...and now i check my credit and have 100 pymt on time since 2007 and they have that iv missed one and they are taking from my account smh once im done paying i will never use them again and i will not recommend either

Great place and great people..thank you Carlos

I have been a member of Texas Bay Area Credit Union since 2005 . The service has always been outstanding.

Aside from paying for favorable reviews.These people have the worst website known to man. You need a password for login then you need a password to access account to pay from somewhere else. Then they auto change your password on both every 30 days. And you cant use same one twice. Often locking you out of your account all together.Cant prepay your loans, And unless you provide information that should be attached to the long login attempts you can have your payment can wind up going no where till you get hit with a late payment. Because yeah your not getting a call till its too late.Furthermore they outsource insurance verification to third parties ran by children in India who constantly attempt to hit you with !,600 of TBCU insurance fees that they admit serves no purpose whatsoever other than to harass its own customers to see whos gonna catch the whole ploy.It could all be simple if they only used a standard website to conduct online business.

This bank is great they always trying to help you out and there to solve any problems relate with your account

3 Stars due to inconvenience fees and trouble with security issues via employees. Other than that, a good credit union

Thanks for great member service Maria C

A long time membership means nothing to the employees at this branch. Arrogance, rude behavior and lack of knowledge seem to be the norm amongst the employees. Truthfully I wish there was a negative star rating for this is a case where it would apply

Never had a bad experience at the bank, always fast and friendly

Everyone is very nice and treat you with respect....

Low interest rates on Loans, free popcorn in the lobby, fishing/hunting licenses, interest paid on checking account balance...

Very friendly bank and good mobile app

They gave me an account when no one else would.

ITS A GREAT BANK

DO NOT USE THE MACHINE IN THE LEFT CORNER.

So many unnecessary charges and horrible service!

Great customer service.

Excellent Service!

Great help*

Excellent service. Fast, good service and they explain everything very well. You really feel in good hands

Miss Nataly treated me excellently and this is how they should attend to you, thank you

“This bank has very good employees. Employees always make you feel welcome. They do not make you wait so long, they attend you quickly and answer all your questions. They have very good service and for sure I will return. They also give you very good palettes :). ”

I recommend it to those looking for low interest in car and home financing