5 stars for you!!! excellent attention. Daniel was super attentive and helped us refinance our car credit without complex paperwork. 100% recommended

This credit union is mediocre at best: their website constantly has issues, their systems are slow to update and communication is less that seller. I plan to find a new credit union as soon as possible.

Cant even get an email address correct. And charges you significant fees to pay your loan unless you have a checking account with them. Use any other bank is my recommendation.

Great service Ebony and Daniel were very helpful!!

The absolute worst experience I have ever had dealing with a bank ever! I have financed 3 vehicles here but the last one was miss handled so bad it costed me 100 points on my credit score. Maurice McShepard was my loan consultant and never finished my paper work properly resulting my loan going to collections! They are too busy going on 2 week vacations and trying to do everything by email. All not wanting to help you in person anymore that results in halfway doing their job. All they can say it was our mistake but you can dispute it with the credit bureaus. I definitely should have went to my other bank once I seen Elizabeth not there anymore (lesson learned). I won’t be back after this loan is done, I promise that.Update: They did reach out to help work through the issues.

Jun Smith was a pleasure to work with at Energy. I was so nervous and she made everything so easy. I had worried about setting up a business account for weeks and when I got Jin, I asked why had I stressed so horribly. Her enthusiasm, assurance and follow up made it very easy to do business! I am very excited about my choice and hope she is indicative of the service at all times!

Very very poor customer service that seems like over the years is getting worse. Let’s hope they can improve soon or I will need to make some decisions.

I just want to say that this credit union has the poorest costumer service that Ive incountered dealing with a credit union

Mr. cabanas has no follow through. I called and spoke with him a few months ago about sending me a form to cancel my payment protection. I had to call back a month later to request it again because he never sent it. Fast forward to now I called to change my loan from my eccu account to an external bank account. Logically this has two steps: stop the payment from coming from the internal account and make it come from the external account. When we first spoke he said he was going to send me the form to add my external bank account. It wasn’t until I mentioned it that he also sent the document to cancel my internal bank account payment. If I wouldn’t have spoken up, I would have been setting myself up to still get charged internally when my direct deposit never goes there, and potentially also externally. That would lead either to me being double charged or having to pay an overdraft fee. Alas, he sent the forms for both. This was January 26th and my payment comes out on the 16th. It’s February 11th and I had to call to make them actually process the forms. If I wouldn’t have called, Mr. Cabanas would’ve failed to follow through for a SECOND time (completely different issue) and the payment would’ve overdrafted my eccu account because of his negligence. This is peoples money we’re talking about here. It shouldn’t be that every time I call I have to follow up in order for you to do what you say you’re going to do. Do better ECCU!

Valued Referral Partner - Team education at the forefront to keep Members up to date and informed!

It was convenient to handle business with Energy Capital Credit Union through chat when I needed help. We experienced professional, courteous service. Jun made it quick, easy and painless for us. Thank you for great, caring service. Kind regards, Ted and Karen Yost

Applied for a 5k debt consolidation loan to quickly pay remaining small misc accounts on credit report. Denied for that but the rep wanted to offer me an auto loan for less of a finance rate than what Chase offered. I have an exceptional record with Chase but was interested in moving my accounts over to a credit union. Oh! I get it, Energy Capital only cares about THEIR interests. Big debt is big money. My request for small money or to open an account is little gain. I denied their auto loan offer since the reasoning is I cant be trusted with a 5k loan but I can be trusted with a auto loan over 10k. Senseless.

Have you aver just wonder what will happen if the people at this precise bank do not have a job especially the way to treat loyal customers I’ve been a customer for the past four years yesterday went into Just for to get few questions answer,I have Never been so mad in my life like yesterday I was looking in to a new account for my kids and the Teller was you got a leave we are about to close ,up this moment I am so disappointed with the customer service relationship that I have decided to withdraw my savings and close all my account and just move somewhere else where my money is appreciated and I am valuable as a customer.

We purchased our new RV and used Energy Capital Credit Union for our Financing. Liz Martinez was our Loan Consultant and she was exceptionally nice and attentive to our finance needs. She communicated with us every step of the way. We shall use them for our future needs.Simply, the BEST!!!

Been a very happy member for 19 years. I have nothing but great experiences with my credit union. Also, I would like to personally thank Corynn Rhodes for her help and support recently. She was able to answer all my questions and was always there when I needed anything. Great personality and attitude. Keep up the great work.

I have Never feel so tress out wend I come or leave a Credit Union like this one in particular the worst Consumer service ever, and the lady in the office is the worst. Ms lobo have no costumer skill or personality wend it come to taking care off the loyal costumer I been a costumer for 10 years and this is the first time I feel like I don’t belong. But hey thank you I have close my account and take my $$$$ we’re I am welcome.

Serena Henry did an excellent job of resolving my issue quickly and fairly. She listened to my issue, gave knowledgeable responses, and then took action to resolve my issue. She followed up to insure that I had all the information needed, and made sure I was a satisfied customer.GOOD WORK, Serena!! Thank you!!

Awesome Service ! Everyone at this location is genuinely nice and actually want to help answer all your questions I appreciate everything SERENA HENRY did for me today! Now I feel confident with my choice of credit union and wouldn’t want it any other way THANKS FOR EVERYTHING SERENA!!!

Jun from the service desk provides outstanding service - always works to meet the needs of the customer, fast to respond! Ben

I called with concerns about my account and the fact the bank does not have a deposit option on their ATM machines for after hours. Kristina was very patient, informative and understanding. She helped me with my account and stated she would sent to her leadership my concerns. After speaking with her she sent me a follow up email and called to ensure me my concerns were addressed. Great customer service wins with me every time. I appreciate ECCU for having someone in place like Kristina.

Commendable service. Quick response picking up the phone. Serena, you are the best! Thoroughly understanding the request and promptly addressing it. Rapid turnaround. Many thanks Serena and ECCU.

When you call customer service at many companies, you find some representatives to be less than enthusiastic to help you with your request. Energy Capitals customer service personnel were quite the opposite! What a breath of fresh air! My situation required me to call in two separate times to set up access to my online account. Both of the individuals I spoke to, Serena Henry and Adolfo Cabanas, were truly amazing. Each of them were professional, courteous and patient. They both possessed tremendous attitudes which made the experience quite enjoyable. Having been a service business owner in Houston for over 37 years, I know what it takes to hire and train people like Serena and Adolfo. They are the main reasons why Energy Capital Credit Union will grow and prosper in the future! Keep up the good work!

I had a GREAT experience. I went in just to deposit a check and was able to leave with a loan. Elizabeth Martinez helped me to do this and was absolutely the nicest and easiest person to work with. This was one of the best and smoothest experiences with a loan ever! I would highly recommend ECCU and Elizabeth to anyone seeing a great credit union and great customer service!

Great credit union! Me and my family have been banking with Energy Capital for 10+ years. Mike(loan processor), Bob(financial advisor, and the rest of the team are awesome to do business with. 👍

If there was a 0 star rating, Id rate them that in a heartbeat. The staff misinforms their customers all for a sale. Also, if you ever talk to Randy, he is arrogant and disrespectful. He truly give Energy Capital a bad reputation. Energy Capital, the people you hire represent your company and it isnt being represented in a good way. Will never refer you guys to family or colleagues.

Just recently got a new truck and was very impressed with the customer service my wife and I received. They quickly sent me on my way with what they call a premier check so I could go to the dealership after the credit unions business hours. The warranties they offer are great and for an good price too.When I called to get my account number the customer service rep was very helpful at getting me all the information I needed to set up my payments online. I will also note that the rewards system on debit card transactions are awesome too. Not many banks offer rewards for debit purchases. I highly recommend this credit union to friends and family and will use them for future purchases or loans I will need.

Lot of Fake Reviews on this Site-Heres a Real OneShady and disorganized!! Its a nightmare trying to contact them for anything or to go to the branch. This is a BAD, BAD credit union.One time I asked for electronic pay stubs. I received an attachment through email that was jumbled and difficult to read.Called over the phone in advance asking if they could close out an account on a Saturday. Mentioned it was possible. When I arrived on a Saturday, the manager wasnt there. She didnt bother to come to work that day and told none of the workers at the branch. No one had the capability to close out my account, and they didnt tell me this until after the fact. They told me to come back during the week when a manager was present. Wasted my time that day and this whole incident took over 30 minutes.

Ive had a few nervous issues starting my business account which took a little longer than I anticipated. But the extreme helpful, knowledgeable agent Ms. Serena Henry really came through and turned around the account opening process. I commend her for all of her help. It was extremely needed

Customer Service was extremely helpful in helping me resolve a fraudulent charge. They kept me informed of the process, and were very attentive to my needs. An A+ in customer service!

Of the many, many, many cars Ive purchased, this by far was the BEST experience Ive ever had working with ECCU and Jessika Cherry. I found her and the CU through a referral that has done repeated business with Jessika. She made it so easy, had FANTASTIC consistent and constant communication and even stayed an hour late to help me buy my car and work with the difficult dealership to ensure I was able to leave w/ the car that evening. Thank you again Jessika and I will ONLY do business with you from now on!!!

I had a very dormant account with Energy Capital since I moved from Houston back to Europe. I took contact with the Energy Capital and I found one of the most amazing staff, Serena Henry helping me all the way in the registration of an online account. I always had a great memory of the gentle and professional staff of Energy Capital Credit Union and it was a true pleasure to reconnect. Thank you Serena!Donatella M, Norway

The Best Experience by far. I am a LIFETIME customer of theirs that will continue to do business because of how they continue to take care of me. Easy, Fast, and most importantly friendly service that they offer. Make sure to ask for Liz Martinez on your next loan as she will do her Best to get you what you need.

I love coming to the Energy Capital on 290 the customer service there is worth putting up with all the construction. Every time I come in everyone is so friendly and helpful. Ms. White has helped me on many occasions and explains everything to me in a very easy to understand way.

I have been working with this credit union since November 2015. They have always been courteous and knowledgeable and always ready to listen in order to solve problems. Some of the best customer service I have received has been with this credit union. Keep up the good work!

From Banking, Credit Card, Car Loan Consultation you name it Ms. Joshette Jackson is the Subject Matter Expert! Patient, Knowledgeable, Kind, Dependable, Trustworthy, Courteous are just a few of the attributes I can truly say she possesses. Over the past eight years she has delivered the same consistent service. The reason I am compelled to write today is because she helped us with car loan issues. I could go on and on about the quality service she has provided to my family and friends. I just want the world to know that Joshette Jackson is an incredible Banker! Thank You Ms. Jackson for your support. Kind Regards Arthur and Karen Washington 😍

Each and every person at Energy Capital Credit Union goes above and beyond! I recieved a truck loan and found the process simple, and stress free... The dealership I chose my truck from took to long to get proper paper work out in timely manner. That is when Energy Capital Credit Union really showed some extra effort. They got the dealer to overnight me new tags, and continued to stay on top of the issue until my real plates came. My family and I appreciate all the hard work, we will continue to be loyal members...BlessingsChicken Mike

I am a member that now resides outside of Houston area but I maintain my banking relationship with ECCU. I do so because of people like Serena who continues to provide great phone customer service, she is always pleasant and patient to answer all my questions.

Corynn went above and behind to ensure that our auto loan package included everything we wanted with the best possible interest rate. She was honest and straightforward with us the whole time, and it wasn’t a short amount of time either. That was in no way due to the wonderful ladies at Energy Capital Credit Union, the dealership was to blame on that. But, Corynn didn’t let that stop her from helping us get the best deal. We will never go through a dealership for financing another vehicle again. Capitol Credit Union has found themselves some lifelong customers.

Maria at the branch was excellent. She talked me the though the different account options when I was in process of moving. I’ve always been able to get quick and helpful service at this branch.

Im a new customer to this Credit Union. I opened my account online and went in tou local branch to make a deposit and pick up my debit card. The Branch manager and the teller were so helpful. Needless to say I wasnt informed that the check I was depositing was gonna have a 14 day hold. Im a foster mother and the check was from the state to purchase items for the babies as is the holidays are approaching fast and they need personal items. I spoke with a gentleman and he tells me his manager is saying there is nothing she can do. Had I known upon making the deposit I wouldnt have access to the fund for 14 days I wouldnt have even bothered with making the deposit. If youre looking for a Credit Union dont even waste your time dealing with this one.

The dealership I went to try to charge me a 10% interest rate because they said i was new car buyer. They also told me no one would give me a better rate, when I applied here they gave me a 3% rate, everything was hassle free and I felt like my representative Corynn Rhodes was there for me 24/7 when I needed something. I highly recommend you give them a chance!

My mother is attempting to close my fathers account who is deceased. This is her third trip because she did not receive all of the information she needed nor timely follow-up from the staff. Even after submitting all of the appropriate paperwork there is an unacceptably long wait time for them to be processed. I would not care to continue patronizing this bank, efficiency, expediency, and customer care are not their strong points.

Ive been with ECCU for a long time because the service is great. Serena helped me out today with a custom request. It was important to get this done today, and even though it was completely custom and out of the blue, she handled quickly, professionally, and in a friendly way. Not the first time Ive had to do this. Couldnt be happier with ECCU.

This is my 3rd time that I have used Energy Capital to refinance a vehicle. It has absolutely been fantastic dealing with them. The process has been both quick and easy. The rates are very competitive to other credit unions also. I would definitely recommend looking into there services for financing or refinancing a vehicle or for any other business that you may be looking for. I want to mention one Sr. Loan officer by name, only first name though; Corynn. She is very knowledgeable, professional and courteous. Although we have never met in person, it has definitely been a pleasure dealing with her. Thanks Corynn...

I went through this ECCU office for my car loan. Glenn was super helpful and responded to all my messages and emails same day or sooner.Car loans are normally confusing for me, but they helped make the process easy and comfortable.

Terrible company they can’t even answer the phone very unprofessional . It’s verY inconvenient in fact it’s almost a scam. The associate failed to inform of the correct direct deposit information now I have to wait 5-10 business for my check .

Had a good experience with personal and auto loans

Staff cares about “you” (the customer)! They always are very polite and helpful, making sure you understand all the aspects of their services.

Serena Henry was very professional and helpful. She took care of the matter I called about promptly.

It was a pleasure working with Corynn Rhodes setting up our loan for our travel trailer. She made everything as easy as possible! Highly recommend this Credit Union.

Corynn was fast, knowledgeable and definitely had my best interests in mind. She had me pre-approved for a motorcycle loan in less than 30 minutes, gave me sound advice on my first new motorcycle loan, which I took and then made a better and frankly happier purchase then I was going to when I walk in. When I decided on the motorcycle I wanted she handled all the paperwork for me and dealt with the dealer, all on a very busy Friday. Which let me walk out the door on a Friday do enjoy my new motorcycle for the weekend, awesome. Im happy with my motorcycle, the loan payments and interest rate. This is my second loan with energy capital and Ive had no problems with fees or making payments in the past 5 years. Their grace period Is bigger than most, which is helpful because Im out of town a lot. Theyve been so much easier to work with then my other big name bank.

I’ve banked with this Credit Union for years. I’ve never had a bad experience and most recently decided to purchase a new car. Not only did the Bank Manager assist me in finding a preferred dealership, he also took the time to explain the process and gave me tips on preparing for dealing with the salesman. Once the deal was made I knew I wanted to finance with the Credit Union and their rates were 1/2 as much as the dealership rates. I worked with Corynn Rhodes and couldn’t have had a better experience. I didnt even have to go into the bank. She handled all the transactions electronically which meant more time for me to enjoy my new vehicle! Thanks Energy Capital Credit Union!

Never answer the phone. Tried at least 10 times and held for over 15 mins each time before giving up. And $10 charge to make a payment on a loan is ridiculous. Will refinance with reputable bank as soon as possible.

The teller is nice... But can someone explain to me why it is I cant withdrawal my own money. This bank is like 20-25 minutes from my house. I go into the bank to withdrawal my money and they said they cant.. Excuse me! Why not? Thats my money and I am entitled to withdrawal it and how much of it I want when I want. I will definitely be looking for me another credit union to bank with, smh

The ECCU employees are very friendly and eager to assist you. I have had 2 loans and currently have a savings account. Although Ive had great experiences with all employees my favorite is Maria Rosas. She was the first person I dealt with and she is super helpful and friendly while being very professional. I suggest to everyone to give ECCU your business. Great rates too.

ECCU has great customer service! Everyone was nice and helpful. Corynn Rhodes was my loan specialist. She was very patient and thorough with helping me get my vehicle. She made sure I was comfortable with purchase and did not rush the process. Thank you!

While the location is a bit hard to get to due to all the construction, my husbands experience here was very pleasant. He was very impressed with the assistance Ms. Rieks and Ms. Cranston provided. We were looking into product information regarding a safety deposit box which will require us opening an account with Energy Capital. As Energy Capital is quite a bit closer to our home and the account benefits are better then my current credit union, well be transferring our accounts over soon.

5 Stars to you!!!! You and Amy and all who had a part in meeting my needs and challenges, I send a big thank you! I am not only satisfied , moreover, 1 piece to the Resilience Living Connect nonprofit puzzle is now in place...great wonderful wheels to take us on this special journey we are on to connect with others in providing support to our youth and young adults in need. Our work is all around Igniting Smiles to Brighten Our World and Getting Outside in our Natural World. I know because of your work along with Tim Brown from Joe Meyers Ford Dealership, I am now holding a set of keys that will take us on the road to ignite the smiles of others and even venture into the special natural world.Hope you will join us in one of our campaigns.Corynn, as I thought about the words I wrote thanking you for your help I neglected to say, I thank Energy Capital in providing such special service with both you and Amy at the helm to help me in such a positive way. Your efforts to make me feel like my needs were special and that you would do anything to help me. meet my financial challenges were in all aspects in the purchase of this special car as well as joining :Energy Capital. Thank you!!!!!!!!! Adele Arnesen

Corynn was very diligent, kind and, caring for us.The whole process was quick and easy.I do believe we got the best rate possible.Great experience!Thanks Corynn,The Martins

Horrible horrible horrible customer service. All staff always have an attitude. Even when going inside, horrible, eye rolling attitude! Every time! I just sat in the lane waiting 20 mins for a withdrawal! When I pressed the call button to see what the hold up was, the lady (3rd teller) responded with... I just got back from lunch I don’t know what you’re talking about. I said really cause I had to ask for a withdrawal slip first. Then had asked for a balance check prior to telling not the 1st but 2nd teller I was making a withdrawal. I will not ever go to this bank again! EVER!!!!!

Serena has been so helpful in coordinating the receipt of my vehicle title. Great service.

ENERGY CAPITAL SERVICE REP WAS EXCELLENT WITH GETTING ME A NEW CAR LOAN. THE REP WENT OVER AND ABOVE WITH GETTING ME MANY EXTRAS IN WHICH I WAS SURPRISED. MY HUSBAN HAS BEEN A MEMBER FOR OVER 30 YEARS AND THE TREAT HIM LIKE A KING, THIS IS MY FIRST TIME USING ENERGY CAPITAL AND I FEEL LIKE A QUEEN WITH THE SEVICE I JUST RECIEVED.

Excellent customer service, always taken the time to help and walk through the issue (Thanks Jun!)

Corynn Rhodes and the staff at ECCU are fantastic in every way. Whatever your needs, they are there for you. I got an amazing rate and even better service. Highly recommend this branch!

Do NOT bank here! Sure the interest rates look compelling but theyll charge you fee on top of fee on top of fee and it will make that 6% interest rate more like 11-13%. Its a scam! Theyll also take days and days to apply your payment to your account so that the interest is accrued for those days! Theyre stealing peoples money!

Deceptive and misleading practices. There is no mention on the website that a used auto loan can only be 2014 or newer. There is also no mention of things that are automatic denials.Will be taking our business elsewhere.

ECCU staff helped me with disputed charges on my Vantage VISA credit card.Amber, Jose, and especially Kristina, did a considerable amount of work on my behalf to resolve the rather complicated issues.I was impressed with their professionalism, expertise, and kindness.Ivan Scheffler

ECCU has great employees that are so friendly! We love how easy they make the banking and loan processes for members.

Chelsea Arizmendi was of invaluable help! She got my paperwork for an autoloan done within a couple of hours and took me through different options that would increase my coverage while lowering my rate. Im very happy with the customer service and agility I experienced! Thanks Chelsea!

Ive been in the customer service business for years and can honestly say Ive rarely seen better. Energy Capital Credit Union staff go way above and beyond for their customers.

I wanted to acknowledge one of your employees at the 290 location. Im not yet a member but I was curious about your current CD rates. I was unable to get through over the phone so I decided to visit a branch. I came in around lunch time & I noticed 2 people on the teller line. One person appeared to be in training & the other observing. I stated that I was somewhat rate shopping & that I wanted to speak to someone about what you guys currently offer. The observer introduced herself as Gerasia and she welcomed me into her office to discuss my concerns. Im all about getting the best bang for my buck, so I was definitely willing to listen to what she had to say. The conversation easily transitioned into talk about your latest checking product (which really peaked my interest). I loved that she wasnt pushy nor did she overwhelm me with information; we simply discussed how the products would benefit me and my needs. I also liked how she took time out to speak with me regardless of membership. I havent made a decision just yet, but my conversation with Gerasia truly put things into perspective. I apologize for the lengthy review but you guys truly have a gem on your hands! Gerasia, thank you again & I look forward to speaking with you again soon!

Very good service every time I need something financially they come to assist me right away thank you .

ECCU is the best place to get a loan, Liz Martinez was my loan Consultant and she is amazing. She helped me get the loan I needed, she was very helpful, with all the documents, and getting everything completed super fast.

Corynne was very helpful. good rates and good service. Thumbs Up

I absolutely adore ECCU due to their low rates and their awesome level of customer service being second to none!!! I got a personal loan with ECCU 3years ago and Liz was able to process it and initiate the fund transfer the same day (not counting the usual 2 to 3 days for my checking account to make the funds available). Last month, my car suddenly stopped working so I needed a car urgently. I again reached out to Liz on Monday and she was able to process a used auto loan with a 4.2% APR when the dealer was offering me a 7% APR. Liz again completed this auto loan the same day, and I was able to walk out with a car the same day that I reached out to Liz. Thank you for your excellent service ECCU and Liz!! :)

Great place to have I have car,boat,and a camper threw them really nice people to deal with.

This has been the worse banking experience EVER!!!!! I can not seem to grasp why it is so hard for me to get my own damn money or even talk to an actual person on the phone. Going in to one of the Houston locations was an overall ok experience because the teller was nice even though she couldnt answer any of my questions!!

Terrible customer service. They ask you to email documents to a shared email account and every time I have done that, my documents are either lost or do not get actioned. If you call customer service, you will spend a minimum of 15 minutes on hold. Their website is difficult to use as well.

I have had two auto loans with the Energy Credit Union and both times have given me an excellent interest rate.

Worst cheating credit union ever!DO NO USE THESE PEOPLE...Been here over 9 years, had a credit card with them for over 5.They changed the payment system and it killed my automated payments.took me 4 months to get it straightened out and in the mean time they sent it to collections.Then they left the account active on their side so when I finally got the automated payments cleared up it paid it made it current.I got a notice of lawsuit a month after it was made current, then when I contacted the bank about it they went oh, it shouldnt have been active, contact the lawfirm and they turned the account off.Now they just ignore my calls or questions. NEVER NEVER EVER go here. SCAM

Havent been a member quite 1 month and already experienced horrible customer service. I wish I would have done my research before I signed up. It will either get better or Ill find the right one.

The service that Corynn Rhodes provided was excellent. The way she explained everything made the loan very quick and easy. As always it was a pleasure to do business with ECCU.

Best Car Purchase Experience out of Many! We got approval the same and and a check to purchase our new truck. This is my second new vehicle purchase with ECCU and I will continue to purchase through them and refer friends and family. Corynn was a pleasure to work with!

Great experience, every time. Corynn was super helpful, timely, knowledeable and professional.

I had maybe the best experience ever refinancing my boat with Energy Capital Credit Union. Corynn was very helpful, she was quick to get an approval and explained all aspects for the loan and services they can provide. I would highly recommend ECCU and Corynn for your financial needs.

Worst Customer Service EVER!!!!!I financed a vehicle thru this credit union early April 2018 and it is now June 28 2018. I have been driving on expired temporary plates for 3 months now. I have called several times and talked to many different agents (Kristine) more than once to follow up but I have never gotten a return call or any update from any agent. I can hear them laughing in the back while on the phone It seems like no one cares. They keep saying the the DMV or county but it does not take this long to get plates.

Unbelievably helpful in helping me sort out banking issues when I was overseas

Friendly and fast service!Corynn was friendly and very knowledgeable and had my loan secured with the best interest rate in less than 2 days! This is my third loan with ECCU and I highly recommend them and Corynn!

I am a retired ExxonMobil employee and have had my ECCU account for an extremely long time. I was having difficulty setting up my On-Line Banking Account on my Mobil Phone. I went into the Branch Office and Ms Maria Rosas assisted me. She was very persistent and contacted the Help Desk. In addition , the manager , Eric, made suggestions also. We completed the On-Line Banking process and I am sincerely greatful to Ms Maria Rosas for her knowledge, effort and patience!

Nearest branch is somewhat far from where I live. I do everything online with them and have always had good service.

ECCU has the absolute best customer service of anywhere that I have ever banked. Ms. Rhodes went above and beyond to have a loan approved for me in hours.

Worst credit union do not use. Customer service stinks. The management is not management. They should know by looking at the horrible reviews! I now have more to add.. today I sent my contractor in the branch with a check that I had written him: because he was Hispanic before they would cash the check they asked him the following questions:What work he did for meWhat was his ss#What was driver licenses numberI guess you can immigration to their duties now... woe energy capital wow!!!! I have no more use for this place and I will be filing every complaint I can find on this credit union... do us a favor EnergyCapital don’t open your spring branch WE DONT WANT YOU LAZY SORRY business practices in our area of town.... JUST WOW!!!

Great service! Extremely helpful staff.

0 stars if I could!! WHY is it soooo hard to make a payment?!!? When I first started my auto loan, they didnt even have online payment system set up yet- in the year 2016. And calling on to pay over the phone?! Be ready to waste 30 minutes of your time. Today- I keep getting hung up on from the waiting line.

Great place. Good customer service and super cool environment, speed of services is a little bit slow though; but overall, its OK.

I have been with them for years. Always finance through them They have been very helpful and even the president recommended where to buy my new car which turned out excellent.

I have been with them since 2004 they help build credit and get a low interest rate as possible. They work for you and teach you ways to manage your accounts.

Great help with my intl wire needs..... Thanks June.

One of the worst customer services. You might end up calling 100s of times but no one will ever pickup the phone.

Extremely helpful and expeditious in their job. Got International wire transfer and wire confirmation done in minutes!!!