I have been a Paloma Heights customer for years. Yesterday I went in for a manicure and the manicurist had to redo my nails multiple times and then did not offer a hot towel or hand massage which is a standard part of the service. This redo took double the time of a normal manicure and caused me to be late to a subsequent engagement. I expressed my displeasure with my experience at the front desk and was told I would get 10% off. 10%?! And a chance to come in the next day for a redo. I explained that my schedule for the next several weeks would not allow me to return and that I would prefer not to pay for the service given the multiple redo of my nails and the fact that when I left they were still not normal Paloma quality nails. They made me pay and I have yet to receive a call from the owner/manager, which I feel would be the most appropriate given I am a long time customer. Unless they make this right, I will never be back.Update: 2 weeks later and NO call from the manager/owner to apologize. I have spent thousands at Paloma over the years and will officially be taking my business elsewhere (and spreading the word that the service is sub par at best).

Horrible experience ITS NOT A VIP CLUB THEIR STAFF WILL TREAT YOU LIKE YOU ARE NOT WORTHY beware they do not have friendly staff and are not dog friendly and will take your money. I worked for a spa I am aware of policy for dog owners to show proof of support animal certification which I spent 45 mins of my appointment time unable to find due to the my email not working . It would be one thing IF Trinity the girl at the front desk was nice about it however she was adding that “I hand it over so let’s see it” in regards to my animal support card as if I was lying . Further more they charged me the FULL $115 service when I did show up and got NO SERVICE . I called both heights and river oaks locations to speak to a manager and left a message and the girl at the front desk assured me someone would get back with me to see if they would partially charge me , to which no manager ever contacted me . Only three years in business I understand the need to please your customers they simply do NOT CARE .

I LOVE Paloma Nails and tell all my friends about it! Its the only place Ill go for my mani/pedi when I decide its time for one! The Heights location is amazing and they have the most welcoming and friendly team members. Esther, is particular is so kind, patient, and tender-hearted. My mom, sister, and I love having our girl dates there knowing we will walk out with more than just pretty nails, but also have a great conversations with the nail techs! Thank you for making my mom feel like a princess every time we go, Esther!

Beautiful environment, great service, chill vibes.

One of my favorite nail salons in Houston. Alicia is my go-to but everyone is great. Maryam, the owner is often around and is very approachable and involved in her clients experiences. Love the toxin-free environment, the beautiful streamlined decor, and the attention to detail when I have my nails done.

Worst experience. I would never recommend this place to my friends. Nail techs are hit or miss - I’m seriously concerned that I have to go to the doctor for an infection now. Front desk is RUDE! Read the 1 star reviews and believe it, avoid!

My mom and I got mani/pedis here for my wedding. It was a splurge for sure, but they did a great job at making it feel like a top notch experience. The techs had more attention to detail than I had experienced before and the simple nail art I chose was very well executed. For my wedding, the price was worth it.

I have contacted this location several times in regards to being wrongfully charged and have not been contacted. I was told that I would be contacted by management and no one has reached out or even responded to my email. I wanted to let them resolve it but at this point I have to dispute the charge with the bank. Paloma is not customer centric and because of this, they will struggle to create long term clients.

Have been going to the post oak location on and off since 2017 and the heights location did not disappoint. Michelle did a great job

The salon has a nice relaxing atmosphere and very clean. I walked in on eastern Sunday afternoon and the owner Maryam greeted me with a smile and was able to accommodate me without previous appointment and even offered me a glass of white wine. The staff (Viane) was very nice, polite and detailed oriented. It got the shellac mani and I was very pleased with the results.

Paloma always provides exceptional service. I always get a manicure and pedicure but this time I added a facial and...WOW. Mia did an amazing job. She made me feel so relaxed and worked on addressing my skin issues. I especially loved the products she used because they did not irritate my skin like other products usually do at other places. I would highly recommend Mia for your next facial. She literally turned a my crumby mood around and provided great customer service.

I love love love Paloma! The atmosphere is peaceful and beautiful. And all of the staff members are friendly hard workers! I always get the Survivor Gel manicure done by Phuong and I have the best time with her! I am always so happy with my manicure it’ll last me at least 5 weeks!

Had it not been for the exceptional esthetician, Carrie, and nail specialist, Theresa, I would give this establishment a one star rating. It is the most uncomfortable mani/pedi arrangement I’ve ever experienced. Try to get comfortable. Forget it. The facial room is ridiculously small. Front desk reception is cold as ice. The lavatory is amazingly large and could have shared some space with the skin care area. I’ll be back because of the service providers but owners need to do some serious revisions on layout and customer comfort.

Parking is a major pain in this area. The store front is sorta difficult to find as well. I also had to wait for for appointment once I got there. I wasn’t in a rush, so it was no problem. However, the staff is great and very friendly. They did a quality job and my shellac polish stayed put for 11 days. This isn’t as common as you’d think. At other salons, my nails usually chip by day 4-5.

I tried to book an appointment online but couldnt get a time confirmed and decided to take a chance and walk in. I was greeted with warm smiles and was helped immediately. Sheryl was wonderful! I booked The Ultimate and was thrilled with my results. Sheryl helped me with the nail shape and color I wanted and my nails still look amazing! Thank you so much for such a lovely environment and friendly people.

I love this place! To say its my favorite nail salon Ive ever been to is an understatement. The attention to detail that the nail techs have surpasses my own perfectionist, Type A inclinations by far. And this seems to be a consistent theme with all of the techs Ive had between both Houston locations. Not to mention, everyone is SO friendly! In addition to the awesome staff, the minimalist decor is stunningly comfortable. The second you walk in your offered a beverage and, probably my favorite part, is that youre not smacked in the face with the smell of acetone and typical nail polish smells. Everything they use is non-toxic and my nails have never looked better. Cant wait for their third location to open downtown!

Excellent covid parameters in place, not to mention the service! All my needs are met, nice and clean, new equipment and tools. My face feels brand new, try their facials and be sure to ask for Mia.

I always enjoy my manicures and pedicures at Paloma! The staff are always friendly and remember who you are when you are a frequent customer. I like that they use clean products and the Ultimate Escape pedicure is like heaven on earth!

Always a great experience! The perfect place to escape and have a fantastic manicure or pedicure.

Super clean spot in the Heights Mercantile area. I like that its on the second floor and away from the main intersection.

Although the service was nice and friendly, the manicures that my sister and i got done began chipping within 24 hours. This wouldn’t be such an issue (as it was just a regular manicure after all) but for the price we payed it is very disappointing.

Best manicure in years! very talented team, i see such wonderful art in here! my appointment is always running on time, which is hard to find at most nail places. can’t say enough good things 🖤

Paloma Heights is phenomenal! Service is attentive, personable, and eager to please! Atmosphere is relaxing and gorgeous- it feels like a getaway a hundred miles away from Houston. They always do a fabulous job, and I love all the environment-friendly nail polish options! 10/10 would recommend.

I am a big fan of Paloma. The techs are amazing and I love the atmosphere; however, please change the music. Last time I was there I heard Amazing Grace and Come thy fount of every blessing. Church hymns in a nail salon?Not well suited for the heights with young clientele. Left with my energy drained.

I’ve been coming to Paloma’s for over a year and I wouldn’t go anywhere else!!! Booking an appointment online is super easy, I’ve never had an issue. Front desk associates are always nice and attentive, the location is always super clean and very relaxing! I always book with Vianey. She’s amazing, always does a great job! Hands down my favorite place to come relax!!

Paloma used to be one of my favorite nail salons but I don’t think I’ll ever be going back again. The prices are way too high for the “ok” service you get. Almost $40 for a shellac removal, no color, and bad cuticle removal, not thanks!There is not a service I get that I don’t leave with cuts in my cuticles (I’ve tried with 3 different ladies). They desperately need more experience or they need to be more careful when removing cuticles!!!!!!! Not trying to get an infection here.

I regularly come to this salon because of its clean atmosphere and comfortable environment. Best part is no harsh chemicals.

Thrilled this is now open in the Heights. Such a beautiful space and love the non-toxic concept.... excellent execution to boot. Had an relaxing manicure (that lasted for 2 weeks) but anxious to try out facial and massage services as well. A wonderful and welcome addition to the neighborhood!

Best experience ... my husband and I went for a pedicure and the staff was extremely friendly, professional and the drinks were an added touch! Ty the manager went out of his way to make it a great experience and we will definitely go back! They did a great job! Wish they were in El Paso !!Thanks for a great pedicure!!

I absolutely adore this place! I thought it couldn’t get better than the original Post Oak location, but then Heights Mercantile went and added facials...AMAZING. Best facial I’ve ever had in my life! The esthetician was very knowledgeable and informative about products that would work best for me but wasn’t pushy at all about purchasing. I bought a few products because I truly felt they were incredible during the facial experience. A must try! I can’t wait to come back.

Welcoming and clean atmosphere. You can breathe freely. Delicious tea. Excellent Service.

I had an appointment for this salon and 2 minutes before my appointment, when I was literally at the parking lot, they called me and said that one of their staff members had to leave early and they can only get me in in 20 min. I said ok because I needed to get my gel cleaned out. I arrived 20 min later and after 15 min they still were not able to start my service. I left because it looked like I was going to waste more time in this place waiting to get my nails done. They just made me waste an hour of my day. I will never recommend and come to this place again.

I am sick to my stomach writing this review but it has to be done. People need to know about this business’ childish behaviour and lack of professionalism. I am a single parent with several health problems and since my son was born (he’s now 20 months) I had not been able to go get a mani/pedi. Besides not being able to afford it, I was also waiting to find a non-toxic salon that would suit the natural lifestyle I am trying to achieve. I was SO excited to come across Paloma as it is the only nail salon of its type in Houston. I booked my first appointment for May 23rd, my 30th birthday (which I was so excited for even though I normally don’t celebrate birthdays). Everything went fine aside from being nicked during the manicure. When it was time to pay I asked to use the card they had on file but it didn’t go through because I forgot I needed to transfer cash. I transferred the cash and told the receptionist to try again. The money was taken out on my end but was not showing up on theirs so they still needed payment. I didn’t have any more money for them to attempt payment again so my friend used her card for me and I would pay her back later. We left. Shortly after, I booked an appointment on their online portal for a shellac manicure for the coming Tuesday at their Post Oak location partly because I just wanted to try a different location and partly because I changed my mind the day of and wanted shellac instead of The Pronto but the manicurist did not have time to fit it into the schedule. Ten minutes later I received an email saying that my appointment was cancelled so I called immediately to see what was going on. The girl that picked up the phone put me on hold to find out and when she came back I was SHOCKED to hear what she had to say. She said that I am no longer allowed back for services at any explanation. Completely befuddled, I asked why and she said “I have no further information”. I told her that I wanted to know what I had done and she said she would pass along my request for someone to call me back. I asked to speak to a manager and she said there was not one available. Another 10 minutes later, whoever runs their social media reposted my story of me getting my pedicure. I replied, “I was just banned from receiving services for God knows what and you still repost my story? I’m so confused.” A few minutes later they deleted their repost and blocked me! I have never come across a more childish, unprofessional business in my life. For “a businesswoman who believes in leading by example”, Maryam Naderi, I don’t think this is a very good one. I am heartbroken that a beauty service really did bring harm to my health and wellness. Maybe not in a physical way with toxic chemicals but definitely in a mental way...

Took my daughter and 2 friends to get their nails done here. Staff was really friendly. None of that nail salon chemical smell and they pampered my daughter right i to a nap as she sat there getting her nails done. Great experience.

Beautiful place and doesnt have the harsh chemical smell of most nail salons. Massages during mani/Pedi services are sometimes short and very soft. Level of service definitely depends on the provider you get. My manicures tend to last longer than those from other salons. Can be expensive for what you receive.

First timer! It was a relaxing experience, good customer service. My nail tech was gentle and careful to the touch, they offer drinks and love that the polish doesnt have any harmful chemicals, wish I could get my nails done but the pedicure is just so relaxing:3 well come back again

Always do a good job. Clean. Doesn’t smell like a nail place. The receptionist guy, sorry I can’t remember his name, is amazing. Great customer service skills.

Everyone is very accommodating and you never feel rushed. Plus, the end product is quality and last a very long time. Love this place!

Love this place! Great service. Relaxing ambiance. Simple online booking process. Easy parking.

Getting rid of their hard dedicated team members with no notification will let you book then when you get there they say so sorry.

I previously rated Paloma Nails in the Heights much higher after my first experience, but Im done trying to get my nails done here. I still think Mia who does skin care is the greatest and will hopefully continue getting facials and skin care from her! I also still think the actual nail service is great, but the booking appointments, hidden fees, and customer service is not worth it.I went here the day before my wedding with three other ladies and after we were all done they informed us that there was a $5 PER HAND AND PER FOOT fee on top of the regular charges because we booked as a group. There were only four of us, absolutely nothing above the norm about the services, and when I told them that no one told me about the fee despite booking the group appointment in person, they refused to take the charges off.Fast forward a few months, I had continued to go here for nail services occasionally and made an appointment weeks in advance for a mani and pedi before we left for our honeymoon. They called me the week of and told me they made an error in booking and I would only be able to get one or the other done at that time. I asked to speak to a manager and was told someone would contact me, no one ever did. I ended up cancelling my appointment because there are a million other places to go and they made no apology. Sad because their services are great.

This salon is calm and beautiful. I had a shellac Mani which turned out really nice. The cuticle care was painless and my technician was very pleasant.

Leaving this review for potential techs:I refuse to work for someone that treats their employees like they do. I was there for a 1 year and 5 months. Couldnt take it anymore. Owner is inconsiderate and greedy. Be ready for those price changes again! She has the techs where she wants them bcuz the money but once you take the money away its not worth the energy to work there.

I love this place! Lots of natural light, professional staff (as always), and great service :) I cant wait until they start doing facials -

I have been coming to Paloma for over a year now. It is the only place I will book my mani/pedi thanks to the high quality products. It is pricer than other nail salons, but the services are definitely worth it. My shellac manicure lasts about 2 weeks and I only have to take it off because my nails start to grow. I definitely recommend if you are looking for a non-toxic, relaxing nail spa.

DONT COME HERE!!OVERCHARGED ME AND RUSHED ME! Charged me for GEL REMOVAL and didn’t even take my shellac off right!! I CAN CLEARLY STILL SEE MY OLD POLISH on the side of the “new polish” which pretty much means they just paint over your old color and charge you three times the price!!

They really took their time and care in my mani pedi. will be back for sure!

I am always more than satisfied with my experience here when I book with Steph E. She is awesome and makes me feel right at home, providing some of the most long lasting shellac I’ve ever had!

Super cool and relaxing atmosphere, great service

I really did not have a good experience with Paloma. I had high hopes since it is in my neighborhood. The first issue I had was that my manicure just wasn’t done right, the lady didn’t even put on a base coat. Secondly, the chairs weren’t terribly uncomfortable! Spend some money and get amazing chairs!!!Lastly, I was shocked at the cost, $85 for a regular mani/pedi with a15% tip?!? Do you think this is Beverly Hills?!?Needless to say I won’t be back.

It was ok and I like that it didn’t have that nail salon smell, not sure it was worth about $100 for a mani/pedi standard w tip. No touch ups when she finished the mani, and it was a bit streaky on application. Honestly the pedi lady was great (Theresa I think)! But the younger lady who did my fingernails seemed rushed. All to say - I’ve gotten a better manicure for $20. Not sure the better smell is worth the cost.

Ive been twice so far. Once for a shellac Mani (lasted 3+ weeks) and for the Paloma Mani. Service is always fantastic. Products last for weeks. They never make you feel rushed or pressured to upgrade your service. Price is expensive but worth every penny.

Im so happy to have Paloma in the Heights! Their space is clean, bright, and delightful. Their staff is incredibly attentive and kind. I took my daughter with me the other day, and she got a mani/pedi (or The Petite if youre savvy!) while I got a shellac mani. We were in and out within an hour, and it was a delightful treat for both of us. Plus, I think my daughter was super impressed to get a chilled apple juice. With this safer alternative so close to home, we will definitely be back.Insiders tip: If you like it warmer, schedule your appointment later in the day. Their gorgeous windows let in a lot of sunlight, and it can feel a little toasty over there.

11/10 the best experience I have ever had at a nail salon. The prices are slightly higher than average but I think it is totally justified. Just based on the atmosphere, location, and decor alone I understand why the price tags is slightly higher. However, I think all of these factors considering the services are extremely well priced. The price tag reflect the level of service! The whole place is very cute and trendy. It was a super calming and relaxing space to be in. Even the music play list was awesome! I felt no need to be on my phone or distract myself because i felt like I was at a spa. All of the staff were extremely friendly, smiley, and helpful. The nail techs were very knowledgeable, and very gentle! The icing on top of the cake? They are not only non toxic so the place smelled much more pleasant than most, but also, they carry a line of vegan nail polishes which I was very excited to see! I will definitely be coming back and recommending all of my friends to their heights location. Thank you for a great first experience. ❤️

Fabulous, clean, great staff. Popped in out of the blue on a trip to Houston visiting family and I will absolutely be back.

Great place ! Service is great and will keep going back !

I love this place. I got a pedicure there and it lasted 2 weeks.

One of my cousin said that this place iOS boom so I came hear today to try it out

Attention to detail, friendly and excellent service.

First and possibly only place Ill get a pedicure.

Had scat smeared on walls