I would always come here as a kid & it was good. Now days, The receptionist people don’t answer phones but when they do, they end it or send it straight to voicemail. That isn’t right to treat your patients who are in need of help. Also when you make an appointment and you’re on time , they let you know an hour late that they moved your appointment and you’re sitting there waiting and waiting & the people at the front desk doesn’t do anything to help. It be really nice if they actually cared about their job meaning care to help people but they don’t , only when it’s beneficial. It’s really sad. I tried talking to one of the ladies at the desk for a pen and she sees me waving but looks the other way and I had to repeat myself 3 times. Who does that ? Very disrespectful. This place has changed big time & that’s just really sad. Hope they can improve but if not, I wouldn’t recommend anymore. They keep continuing to do this for a year. The nurses are nice though but the front desk needs more of practice & respect for the people of Hawaii . Big time .

The staff are mean when they talk on the phone.Their not helpful their were yelling.

Dr King rules..she is the most caring, empathic Dr I have ever had the pleasure meeting.The clinic rules as well .. nothing less than then an exceptional working team of people who care for everyone that comes through their doors..God bless everyone that works there..thank you

Never answers their phone or respond to voice-mail, called 7 times, left 7 messages. Then I decided to go there and the receptionist was very rude.Look, if you dont like your job then why make a career out of it?Then has the audacity to speak ill about me in her language to her coworkers (Samoan) not knowing I understand and speak it also.

No one answers the phone or returns calls after leaving a voicemail. I tried multiple times in 3 weeks and finally someone picked up. Got an appointment scheduled, got there 10min before my appointment and was told they we’re gonna a cancel one out of the two. Half the time the front desk staff is clueless with what to do. Line up wasn’t too bad but service was extremely slow because no one knows what their doing. Doctor I saw was great though but the process to get seen was painful.

Everyone here is amazing and so helpful. I instantly felt comfortable and like they really cared. People who come here have to understand that they are doing their absolute best with what they can (I’ve never had an issue but read some other reviews) Listen, pay attention to what they say and ask questions, they are here to help.

Great service & awesome Doctors. They go beyond medical help. Care for the whole family.

Would love to have made an appointment, but they simply will not answer. Ive left multiple voicemails with no call back. Ive only gotten to get through twice and both times they answered and hung up on me. Really is frustrating as I desperately need to make an appointment for myself and my son. Being from the mainland, Im really starting to see a trend here in Hawaii. Seems like the only way to actually get anything done or even simply get an appointment is to go in person, but this is difficult with being pregnant, no vehicle, a toddler, and low income. Customer service is NOT a priority.

ZERO STARS....The service is really bad. I went there to ask for help and all they did was turn me to another direction and out the door I went. They not what they suppose to be. I even talked to the head lady over there and all she gave me was excuses of why they couldnt help me. They should get new staff that are honest and not just making a paycheck. If they can not help me then wheres all the money going then? Funny place. Get rid of these guys.

Didn’t pick up their phone for 2 weeks. I don’t recommend this place because of bad service. I can’t understand why they would not pick up the phone for the main line I even called the operator and she said it’s weird. They need a supervisor to check why no one is picking up this phone number and to see why the service is not up to par.

Amira, Jacob, Jordan, everyone is so helpful and nice ^_^ Thank you Jordan and Jacob for helping me find Dr. Kim ❤

Never go back there again. Over 100 bad things about this place. From bad service to false billing.

Always professional, courteous, and friendly. Makes you comfortable visiting this health center.

Facility a not so great or clean. Not as good as makahiki health center, but the referals are quick and easy to see PCP. I dont know about other providers but my pcp is pretty helpful.

The staff was very helpful and i didnt wait long to be seen.

The place and all the staff doctors, nurses, etc are very nice, good and more patience to all clients especially to our children..Thank you Guys for Everything..May God Bless You All..🤗

They are very helpful, cordial, & true to their missions purposes...

They go the best they can for people who need it.

CONS:- Parking is a mess.- Tiny building, big crowd.PROS:- The staff knows what theyre doing.- Theyre not greedy. Theyll see anyone.

Good for people need the most thank God.

The staff works so hard to accommodate everyone and give the care people deserve.

I recommend this organization..

They are really Good public servant.

Service awsome, very quickly.

Very helpful staff!

Good service

Nice people

Take to damn long!!!!!!!!!!