I am currently waiting in the emergency room after a fall. I’m lucky enough to see them for what they truly are. Every single person has been nothing but kind, they are doing a great job at being great humans. I am fortunate to be here with this level of care.

Complete trash came here after head on collision they made me wait 4 hours to be seen, didn’t check for vitals internal bleeding or anything. Water waste of space needs to be shut down the nurses and doctors don’t care about anyone. This place is trash avoid going at all cost.

My mom was brought in by EMS 1am this morning and I feel compelled to share our experience. My mom is 80 yr old patient with dementia. She was treated quickly, properly, and with the utmost respectful care in this ED. Her nurse Jennifer was by far the nicest, most Informative nurse I’ve ever dealt with. The patience and kindness she showed my mom, who was confused and scared, was incredible. She took extra time to ask me questions and to help me better understand my moms diagnosis. I feel better equipped mentally to communicate with my mom after speaking with her nurse. I am so pleased with every staff member we encountered during this visit from the intake coordinator to the triage nurse and even the nurse at the front who was observant enough to see that I was shaken up and soaked from the rain and provided me a blanket to get warm and rubbed my back to calm me down. My moms fearful visit turned into a calm visit which is not always easy to do with someone who has dementia. I commend all those who were involved in my moms care today. Thank you all so very much for treating her like she truly mattered!!

Waited in the waiting room for 8 hours with life threatening phosphorus levels. They took my blood in triage as soon as I got there and it took 12 hours in total, eight of which were spent in the waiting room, before a Doctor finally was able to read my blood work and diagnose me. I’ll only go back if I have absolutely no other option.

I had a horrible experience at the emergency room. I went in and the hospital was packed I had to wait for 5 hours and ended up leaving and going to another hospital. I’m pretty sure I saw someone having mini seizures and none of the staff seemed to do anything about it and there was clearly very serious emergencies there and no one was doing anything. The staff I saw (front desk, triage, and hospitality) were friendly and as helpful as possible but that was the only positive about this place. I’m not from around here so I’m not sure how the hospital itself is but I 10/10 DO NOT recommend the ER. They’d let you drop dead before you saw someone. I’ve heard bad things about this ER from others as well. I’m glad my problem wasn’t as serious as others there and I was able to get to a different hospital.

I just recently left this facility after waiting almost 5 hours. In constant discomfort listening to them constantly call the same last names over and over again. So I suggest if you aren’t feeling well do not visit this location at all they will take forever to see you. I’ve watched people ask how long the wait was and nobody knows anything I’ll take my chances with urgent care

My aunt is staying here. She was admitted at 330pm and did not get a chance to order her food by 6:30 because they came in and did all sorts of test. By the time they left the cafeteria was closed. All cafeterias were closed. So what can she eat nothing but snacks. You have a staff that works round the clock and all they have is snacks. What kind of hospital is this? You should have a small cafeteria open at least til 8. Shame on you.

Took my pregnant gf here for an important test and she was there for over 10 hours just sitting in the waiting room just to receive sub par medical treatment. You are better off going to any other hospital than this joke of a hospital. No seriously youre better off driving 2 hours out of greenville to go to a hospital that knows what they are doing.

Visited for covid and having chest pains. Wasnt provided a room. Treated in the waiting room after waiting 4+ hours. 3rd time going to the ER and having to wait 4+ hours to be treated. Declined medication as I wasnt sure what to ask for. Called back less than 48 hours to ask to for a prescription of monoclonal anitbodies for Covid (which I had a positive test for) and was told that it wasnt possible and that I would have to return in order to get the prescription I was offered.

Btw. I used to board my dog in a kennel that was FAR cleaner than the gen admissions to ER at VIDENT. My third interaction in past 15 months. One word for ea visit. Skanky

Definitely the worst hospital I’ve been in my life. You can die before they take you back to be seen, I sat there as a lady incessantly coughed without a mask and vomited phlegm into a bag. There was one nurse taking people back and forth I sat in the “triage” area for 1.5 hrs before they sent me to the waiting area. I left the hospital before even being seen, I figure I’d just try my luck at home. It was just ridiculous, I’ve never seen anything like it. Literally people standing and sitting on top of each other. HORRIBLE.

The waiting room was very busy and we waited about 4 hours to get a room but the nurses and the doctors were wonderful and very thorough. They got my son feeling a lot better and put this mamas to ease!

When in with chest pain 3 hours later they sent me home with chest pain. Worst place ever. Would not waste your time go some were else. You would think Greenville would be a good hospital. doctors dont care about you or what you have a say. So update as of 7/30/2021 went to another hospital still having chest pains they did a stress test come to find out I have a blockage and I have to go to Cath Lab... I would not recommend Greenville ER for anything other than a cut or a boo-boo f y I have had open heart surgery in 2017 so you think I would know what I was talkin about. People is your body you know how you feel dont give up make them run test until you get answers

I came in last night for serious chest pains, shoulder and neck pain, i waited 5 hours in extreme pain before I left and went home. I come back this morning at 8:15 or so and there was only 2 people in the lobby , and here we are an hour later lobby is filling up again and nobody is going in to the back yet.

Went in due to severe headache, muscle ache and constant sweats. Dizzy and loss of taste. Was concerned about covid or infection. 3 weeks ago I had an AVM heart surgery. With a previous stroke history. They did a covid test and ekg and sent me home. No bloodwork no communication. I asked for the bloodwork and they said i refused it when i told them i didnt want an IV unless nessisary. This place is absolutely horrible. When did doctors stop communicating

Incredible staff and service. Saved me from Appendicitis. I was so impressed with how they treated me for three days. Thank you.

Got sent here from a suicide attempt, had trouble breathing no one came to help. Nurses didn’t get check on me and didn’t show any support. Felt super neglected and lonely here

Daughter has 103.5° temperature and has waited over 4 1/2 hours to even be seen and she is leaving the hospital now. It’s obvious she has Covid due to her symptoms. This is unacceptable as this hospital is the only option For students that Attend EastCarolina University!

Mother-in-law was brought in by rescue just after 1pm today. It is 8pm and we are still sitting in the ER waiting room. Shes severely dehydrated and a bad diabetic among other serious health issues. They told me not to give her any water or anything. The front desk told me she was next. About an hour later they told me there were 3 in front of her. They are so very uncaring and rude at the desk. I understand they are busy, but there is no sense in this type of treatment.

Waiting time is way too long for ER

I had Covid in the fall of 2020 I came in with chest pains and labored breathing they questioned my reason for being there and seemed irritated that I was taking a bed space.

I had two surgery at Vidant. The care team was Awesome and helpful.!!! Both time.

I was at the emergency room 12/14/2020 and there was an older lady sitting outside in a wheelchair in the cold. They let that lady sit outside before I got there at midnight and when I left at 6 am she was still out there. Vidant Police was at the door in his warm vehicle. When I got there staff offered her blankets and told her her ride was not coming but she would get her a cab. They brought her in 2 hours later and offered to let her watch tv but she said no take me back out. Clearly, mentally there were some issues. I just wish we would treat people the way we would want them to treat us. Ijs.

I would never go there I sat for 4 hours with 20 patients no one being called I guess they have a doctors shortage !!

Patient ER Experience 2 stars out of 5Hospital ER is woefully understaffed.Your heart will stop, the monitor will beep and beep, but nobody will come cause nobody is watching the telemetry cause they are too busy treating other patients.Mostly Good Doctors and Nurses, but some of the worse ER nursing assistants and rude staff.Expect to walk out of ER with a UTI. And if your heart stops in the ER, expect to die.The service has become so bad that a Patient recently did Fall from Window at Vidant Medical Center.

Of i can give zero i would the Drs dont even know what their doing

What a joke of an ED. They dont care about people. Will never go again.

The front desk people were so rude not just to me but everyone else that came in. I was actually shocked with how they talked to people coming in. Nurses were great but the Doctors were so rough with such a sensitive subject and didn’t explain anything to me when I was miscarrying. They lacked sympathy and I will never return to this hospital. The care wasn’t the best either.

My grandmother was in the hospital for 3 days. During the three days she said that was the worst hospital experience that she ever had. We stayed at 302 N and to hear my grandmother say that I know it was really bad. When we needed help it took at least 20+ mins to get someone in the room. We waited majority of the three days for answers on a small GI Endoscopy SAME DAY procedure. Granted, I understand it takes a few days for certain test to come back, but know one kept us updated until we requested for the charge nurse only to find out we could of went home a couple days earlier. DONA one of the nurses had a really bad attitude. We requested a wheel chair during the discharge and she never made sure we had one. My grandmother had to walk out of that big hospital. Even though we experienced this bad visit a nurse named ERICKA and a housekeeper named PHILLYS seemed to brighten her day whenever they entered the room.

I’ve been to the hospital about 5-6 times visiting my sister. My issue has always been the lack of information I get from the doctors and staff. I’m 65 yrs old and have communicated with doctors and nurses in many medical facilities but have never felt like my questions are answered poorly. The last draw is when my sister was sect home while still lethargic and had to go right back. After my visit last Friday I called to check on her status. After speaking with a nurse I did not have a “warm and fuzzy” that they knew what they were talking about. So, today I call a number I’ve had in my phone for about 5 years and no one answers. So I go to the website and use a different one. After it’s answered I’m transferred to another number that I let ring until it disconnects. Oh, also my name has been on her records for next of Kim for about 5-6 years and now had to have my nephew tell them to add it. 🤨

My wife was sent to ER by eye doctor for a ct scan and possibly a MRI at 4:45 in the evening, of course due to Covid myself wasnt allowed in with her, and now here its 11:34 PM and shes just been taken for MRI. Hasnt had a bite of food all day nor a swallow of water!! What kind of HEALTH CARE FACILITY treats its patients this way? Yes Im very upset

The wait might be long but its one of the fastest emergency rooms Ive been. The staff are overworked but they still managed to help me. When Im feeling my worst i know they got my back.

Worst hospital i have ever been in..... Suggest driving fast and little farther to Greenville or ANYWHERE ELSE...

These nurses don’t care about you, they talk to you any kind of way. They put my boyfriend in a room with no call bell, nurse told him “I just want to sit down”.

This was my first experience with an ER and I was by myself. Everyone from the front desk, to the nurses and doctors, and the CT personnel were very caring, understanding and efficient. I was lucky enough to go in while it wasnt really busy, around 8:30 in the morning. The process of addressing my kidney stone took all day, but everyone worked hard to keep me comfortable through the process. The patient must remember the constant juggling these professionals must do all the time!

Had shoulder replacement. Hurt so bad. They never tried to manage my pain. Offered IBUPROFEN n percocet .Stayed 1 night. Didnt sleep a wink. IN TO MUCH PAIN. NOT HAPPY WITH ORTHOPEDIC EAST. WANT B GOING BACK.I SUGGEST YOU GO ANYWHERE BUT VIDANT. DONT GO TO ORTHOPEDIC EAST .

Been here months and it’s the worse service ever staff is incredibly rude. Ready to bounce

My daughter has been back and forth to the ER with seizures, numbness in body, pain in female region, and they keep sending her home. The nurses in the ER are rude, unprofessional, uncaring. Every time she would have a seizure, she would press and press her button with NO response. The nurses would turn off the call button. Vidant is the worst hospital to go to.

I am giving this Emergency room 2 stars and for many reasons. The people here where very nice and polite that wasnt the problem I had with this Emergency department. I had been here once in August of 2019 and once in November of 2017 and both times I went I had health insurance we had met the deductible in which means it cost me nothing than when I went and had spinal taps done each time and each time I went the pressure in my head was double the normal pressure of any human which is 18 is normal pressure in any humans head and its said you can get by on 25 pressure in your head but no more than that. It took me a week to get the rest and energy I needed to drive from my hometown here in South Carolina to Eastern North Carolina Vidant Emergency room. I drove 4 hours and 20 minutes there to seek treatment and get another spinal tap done, so long story short Im there and got seen pretty fast and get into the emergency room just knowing finally I would get some relief from these massive pressure headaches caused by Pseudotumer Cerbi and be able to feel normal again, so the doctor comes in and talks to me about pain medicine and I tell her it doesnt respond to pain medicine and she says yes I know and I say why offer that to me, last time I was here in August of 2019 I took no pain medicine the guy doctor just numbed the area up he was going to insert the needle in to do the Spinal Tap and did and drained all excess fluid from my head, so she suggested I take a lower dose of pain medicine which was 2 ibuprofen 800mg and some Benadryl, so the nurse comes back in with that and I take it thinking she is waiting on the medicine to kick in to do my spinal tap well after laying there on the hospital bed for a couple of hours sleep with a IV pack draining into me with a needle in my arm the nurse comes back in the room and asked me how I felt and I said I feel ok but Im ready to get the spinal tap over with so the nurse leaves the room and 30 minutes later the Dr comes in the room and says to me since you are feeling better now we are going to let you go and in the morning later on you should see about seeing the Neurologist when they open up about getting a spinal tap done I said you mean to tell me you arent going to do the spinal tap but instead release me after giving me pain medicine I dont need and she said same thing again when the Neurologist opens up I suggest you go see them they open soon. Now mind you that you have to have a referral to see the Neurologist and she knew this and gave no referral for one and two now I have this awful pain medicine in my system thats completely useless to my problem and the fact I done drove 4 and half hours to this hospital to get treatment thinking they understand my situation because Ive been there twice with same problem but nope no help no nothing but some papers on my condition Ive had since 2011 that keeps re occuring sooner and sooner because had she done the spinal tap it of would of been my 5th one since 2013. So now Im semi rested from sleeping on the hospital bed thinking Im about to get some relief again finally and this Dr is discharging me with useless pain medicine in my system and Im have to drive back 4 and half hours to South Carolina in the dark with my head throbbing and feeling bloated and disgusted from the medicine she gave me. Now also mind you I dont have health insurance right now because Im having a hard time in life and most my problems has come from having Pseudotumer Cerbi in which my mother in law used against me to fire me in an underhand way because her son didnt want me at there company he was taking over and didnt like me because Im not good enough for their family. Either they didnt want to do the Spinal Tap because of the Dr not feeling competent enough in her abilities as a doctor are they didnt want to do it because Im down on my luck and have no health insurance but whichever the case I am still without any relief from this pain and the Dr at the free clinic here basically is of little to no help at all:-(

Worst hospital experience....they may do the jobs accurately and professionally but there is absolutely no communication between doctor n patient period. Was told patient would be discharged at 12pm its 345pm nurse finally came back to station and is messaging doctor to find out if patient being discharged today or not. Its a 50/50 I live almost 2hrs away. This is ridiculous..

Today I had procedure in Radiology. The radiology tech, Ruth, was great! Very personable, explained everything to me, helped me feel comfortable. She even offered me a warm blanket if I got cold. She was the best of all Ive had procedures with in that department.

My wait time was better than the last few times I was seen within an hour. When I first went back I loved my nurse and the doctor that I saw they were friendly and had me feeling better as soon as I went back so I had to go get an ultrasound done and that experience was good the lady who did my ultrasound was an angel but when I went back to my room the nurse I had first was gone so I had a whole different nurse that didn’t check on me didn’t inform doctors about anything she was very lazy I waited for 5 hours before I knew what my results were I spent a total of 9 hours in the ER the lazy nurse didn’t even come in the room to let me know her shift was over she never checked on me overall this place isn’t that bad just depends on what time you go and who your nurses are.

I hate this poor excuse for a hospital. The nurses dont understand the concept of triage.I was brought in on an ambulance, I had been in a wreck where my car had rolled over and was upside down in a ditch. I had a concussion and possibly a broken neck. I was not given a neck brace, and no one cared that with one wrong move from the point of the break down I would have been paralyzed.I sat in the lobby for two hours. It took me threatening to barf on the registration desk and my mother raising Cain to get anyone to notice the bad condition that I was in. My wreck was at 5:30 and I didnt get put in a room until 8:00, they were not busy either. The other patients in the lobby were more worried about me than the poor excuses for medical professionals that this horrid place hires.Once I finally got a room the staff were very worried about my possibly broken spine. They put me in a neck brace and didnt want me moving too much or sitting up too high in bed. Why did it suddenly matter after two and a half hours of no care what-so-ever.Once I did get a room everyone was very attentive. Thats the only reason why this poor excuse for a hospital is getting two stars instead of one.Vidant had better be happy that I didnt have a broken spine, all I had was a concussion from hitting my head on the roof of my car. If my spine had been broken, I would have been in a lawyers office the next day.DO NOT GO HERE UNLESS YOU HAVE TOO. Im certain that they would let you die in the lobby of the emergency room and not care.

I dont think anyone actually enjoys going to an emergency room based on the fact that you need to be going to an emergency room. However, my experience this morning leads me to believe that this this is by far the best emergency room staff, doctors, and nurses that I have experienced in an emergency setting. From the security the security guard to the staff assistant who checked me in to the nurse and doctors that treated me, I could not have asked for a more more emotionally intelligent, caring, and professional staff who listened to my to my my problem and provided the best care I could expect. I am grateful to all of them for their assistance. In my opinion if you are reading this review, youre probably going to need to go to an ER. You should go to this one.

Unfortunately, my experience here is not as excellent as the Childrens ED. I just turned 19 and am no longer able to go to that ED anymore. My IV had been done for 30 minutes and I started to bleed into it. Never got nausea meds on time, called nurse multiple times and nobody ever came. Been here since 10:13 am and Im ready to go home :(

Horrible facility. the first experience i had with them was when my partner was having severe kidney pain and was wretching and in misery. she was brought in an ambulance and was in a wheelchair. the other patients were very scared for her. it was not busy. we were not seen for four hours. the time actually spent in the emergency room was roughly another 4-5 hours. a nurse only came by twice, after my incessant pleading for them to do something about her pain. when i would go and see where the nurses are, there were 6-7 of them all hanging out together, laughing and talking like nothing mattered! and the second experience, we did not even get into the emergency room. came in for adrenal insufficiency problems, needed a test done asap. four hours of waiting later.....and nothing. no other patients were called within a 2 hour period. i asked the front desk why, no real answer, and back to her cell phone she goes..... i hate this place. do not come here unless you like the idea of dying in a waiting room.

We have a baby in the NICU the staff are very friendly and helpful. They made sure we had a room and informed us about the ronald house and semper fi options. Awesome staff.

The Problems start with your entrance into the ER Department. The triage or screening department can be done with an RN or a Nurses aid however the RN will sign off on your Triage . They miss use the triage system in so many ways . I have gone in by ambulance and was then seated in the waiting room for hours . No matter what you and your primary care physician decide it is up to a triage nurse . I have asked my Primary Care Physician to call ahead as I was to sick to sit in the ER all day . When you get to see an ER doctor it most certainly will not be attending Physician. The attending may sign your chart after you leave but do not expect a visit from the attending during your visit to the ER . Residents are utilized to make all the decisions. Never ever are you admitted to the Hospital. I was sent home twice after having a heart attack. It was days or even months latter that I found out that I had a heart attack. Urgent care maybe your best change unless you need a trauma surgeon. The ER is not worth your time .What makes this worse is your own Primary care physician has no say if you should be admitted or not . The ER has to be your worst choice in medical care for sure !

There is no excuse for a lack of empathy. I know that is something every single hospital works on with their employees. I know someone who works there, and he has shared with me the monumental efforts and training they do all the time on their core values, which includes a focus on empathy.It is important to remember what these people face every day. Many patients are abusive. ONLY police have a higher occurrence of intentional workplace violence and harm. Lots of people react with, well if they dont like it, they should quit. They are. We have never- not even during world wars had a greater shortage of healthcare workers. Especially nurses.Wait times are terrible. However, the number of people who financially cannot afford to pay for healthcare services make it very difficult to afford to expand services to cover the demands. However, the country as a whole does nothing to combat the epidemic of factors contributing to the creation or worsening of population health. Food that is terrible for you is often cheap, and filled with addictive fat, salt and sugar. We are at the crisis point with population health, and that is why systems like Vidant are urging us to start taking care of ourselves, instead of expecting them to do all the work of taking care of us.No health system is perfect. While some of my encounters with Vidant have been frustrating, the overwhelming majority have been incredibly positive. I wish they did a better job of advertising that they are a not for profit company, and talk about the hundreds of millions of dollars they have gifted to our communities.

My wife was put in the hospital for minagitist and heart issues she had a really bad migraine and they wouldnt help her out with the pain its like they dont care its all about money to them and i cant go up there because of this virus people shouldnt haft to suffer.

A few good Doctors and Nurses that have helped before but many of the staff show no interest or empathy in their patients. All night we heard the staff laughing joking using profane language while patients are audibly suffering. Very unprofessional. Extremely long wait times in the room after being seen when it was not very busy. Gosh I sure do miss PMH.

Vidant Emergency should be ashamed. Long story short because my last rant did not post. We waited for 5 hours 15 minutes before we decided to leave the facility. If you are having a true life or death emergency, you may die waiting for a doctor. I am at a loss for words. Thankfully I dont live in Greenville.

Came in for severe abdominal pain and have been waiting to be seen for 5.5 hours so far and still haven’t been seen. I’ve been sitting in pain only for them to tell me two more people 2 hours ago. This is the worst ER experience I’ve ever had your better off just going to the doctors office even if it’s the next day.

Yolanda with Neurology is rude and very unprofessional!

Emergency department totally sucks. If I could give them 0 stars I would. My brother was there with a sugar level over 700 and was kept waiting in the lobby over 3 hrs. Once he finally got called back, the male nurse he had was down right awful and uncaring. Left the room and acted as though he didnt wanna come back or do his job. I dont know if it was just the weekend staff like this or what. The young doctor didnt know anything either because what he was saying went totally against his primary doctor. Hours later when he was finally in a room and saw someone else, they explained how the young doctor was WRONG and finally got things on track. This place can be horried. Vidant needs to do ALOT BETTER. Emergency department, an incompetent joke.

Came in 11am this morning to the ER for serious issues,they immediately did a blood test and itis now 8:00pm and I have not heard from ANYONE. I keep getting the run around but I am STILL sitting here! No blood test result,NOTHING. I am LIVID AND THIS IS UNACCEPTABLE. My condition has gotten worse...do I have to DIE to get help in here???

I arrived at 6 am for an anxiety attack and was helped promptly by medical professionals who were kind, caring and personable that really put my anxiety at ease. It is almost impossible to find mental health care on short notice so you have to use the ER or doctors at urgent care as a bridge to get you through. I waited till 12 (6hours) to see the psychiatrist. Absolutely horrible demeanor, looking at me like a number not a person. Just gives me a piece of paper and walks out the door. No medicine, no help of any other sort. For me that was a disaster. Now Im about to have another panick attack, in a weird place waiting to be assessed and no idea when Ill get the care I need NOW. So I guess Ill just end up going back to the ER over and over till a psychiatrist can see me.So I went to the referral that the psychiatrist gave me and now guess what!? Im back at the hospital because Im still having major anxiety issues. I cant make it 2 days for them to get me in to psychiatry. How hard is it to prescribe medicine for 2 DAYS!!!Now they say they will admit me again but then just discharge me again. I want to be helped PLEASE!!!!

Was seen today due to a motor accident I had to wait seven hrs to be seen by Nicholas Brandon MD , Amy Gilleland MD and Hannah RN and they was super nice was VERY compassion and check to make sure I was ok Gilleland went out her way to make sure I had my medicine to get well I really appreciate what they did because I was very Shaken up by my accident.

The worst service

This place needs to be shut down. Terrible service and not a single worker cares about their job. You walk in with an issue and they complain that you came. This entire facility need to be completely re staffed

I dont like that the sink in a relative room I am visiting is still filthy. I DONT UNDERSTAND HOW IF A HOSPITAL IS SUPPOSED TO BE SANITIZED THIS TASK IS NOT DONE. IT just makes me question if the rest of the room is being cleaned too (not to mention hands).Get it together before someone gets staph.

Greenville Vidant ED should be closed down! 8-10 hour waits. Thats insane.

Do not go to this place if at all possible. I had critical issue that needed immediate treatment for survival and was put waiting. Left never seen. Later blood work came back of the immediate need for treatment. I then called doctor on call and given instruction. I was in extreme pain and body shutting down. I could have gone into cardiac arrest I have been told. ECU PLEASE SEPARATE AND BUILD ANOTHER EMERGENCY ROOM IN GREENVILLE. THEY ARE GIVING YOU A VERY BAD RATING!!!! WNCT TV9 PLEASE INVESTIGATE THIS PLACE. SOMEONE PLEASE HEAR AND SEE AND REPORT THIS PLACE. I had to press a star to review. They are not even that. We have no other place to go in Greenville for emergency care. PLEASE SOMEONE WHO IS ABLE TO STEP IN AND HELP US AS A COMMUNITY! Once beyond emergency department though there are some people, departments are more helpful caring and get you back to wellness. I am concerned to have to return and concern for the well-being of others in emergency need till the emergency department issues triage procedures and overall attitudes are improved. What other choice do we have?

They burned me a new one, dont go there if youre not rich,my wife had a lipoma about the size of a quarter removed , the Dr. should have done it in his office but said he needed to do it in an out patient, after about 3 hours in the out patient i had a bill from Vidant for over 9,000 dollars and the anesthesiologist 1,400 dollars and the Dr. 1,200 dollars cost almost 12,000 dollars for about 3 hours in and out, think they had this excessive bill cause i had insurance, but they dont pay it all left me over 2,000 dollars out of my pocket money, I told them they ran a big bill on me cause I had insurance that had I been a drug dealer or gang member and been shot or stabbed it would be free cause they will never get a dime from them, I think WITN ought to do a story on these excessive bills.

Sat us in the waiting room for 5 hours, repeatedly lied about when we would go back for an ultrasound. Terrible terrible patient service.

The wait is freaking ridiculous. They need to make it bigger I guess cause all I hear is they waiting on beds.I understand they go by severity and there is an outpatient ED. But what if they are the ones that brought you to this place. I didnt even want to come here in the first place but I think my fiancé has a pinched nerve or something and can barely walk.

Nurses and doctors were nice, but the wait time is sssssssssssssssllllllllllllllllllllllllllllllllllllllooooooooooooooooooooooooooooooowwwwwwwwwwwwwwww

The doctors, nurses and staff took great care of my granddaugther when she was being treated for pnemonia and a viral infection. They kept us really informed throughout her entire care period.

Applied for a job at a clinic. already work for VMC and was told they haden’t started interviewing but a family friend got a job over me with no experience because she worked at the local washington hospital. I guess it’s who you know. So much for equal opportunity employeer...

The wait is off the charts ridiculous. If its close to shift change, prepare for an extra hour before you are seen. The medical treatment and care from the physicians has fell tremendously over the years and all this place cares about is money; not its patients. The doctors are getting younger and arent able to properly diagnose people while everyone else is walking around laughing about a posted video or lunch. I wouldnt recommend this so called hospital to anyone I actually cared about. If I could give a negative I would

Got there at 2:30pm and they took my vitals.. they gave me some tylenol for my fever of 102 and escorted me back to the waiting room. I didnt get checked again till 6pm and that was for my second vitals.. my temperature was still high but they told me to go sit back down again.. They kept adding more people in front of me .. At this point it is 8pm. My mother called me at 10pm and asked me if i had been seen yet and i told her no. She asked me for their number and called the nurses station.. Just say she had a few words for them.. I was then finally given a room at 11:30 pm since being there at 2:30pm... When i got back to the room and they took my temperature i was at 105... If not for my mother I probably would still be waiting in the waiting room.. My experience was horrible and the nurses were very impatient and dismissive.. Would rather go to urgent care than emergency room again..

I was at vidant Emergency with my sister they did not have enough room so they allowed her to lay on the floor. The checkiNg deck people are rude I asked for change for a 5 so I could go to the vending machine. The lady replied Do it look like we have change up here I said well the card thing did not work her reply was that is a vending machine. She could have at least told me where to find change or simply replied I do not have change, but thank the Lord for some patients that was kind enough to make change for me. I pray that Vidant can get more room for patients so they will not have to lay on the floor or sit in pain long.

My father stayed in the emergency waiting room with 100% blocked arteries and at the door of death; and it has been over 8 hours now. They should rename the Emergency Room as Morgue instead, because you will be waiting an eternity before you are ever seen.

I had a wonderful experience when visiting the ER. I was treating kindly and with respect from the moment I arrived. They even moved me to the pediatric ER so that I could be seen quickly. Within an hour I had an X-ray and been seen by a dr. The nurses were also wonderful! When I returned from radiology, the ortho dr was waiting for me and assisted me promptly. I felt that the care was exceptional. Thank you to all the staff for being so helpful and compassionate.

Spoke with Nicole from billing this morning. She was wonderful. Thank you for all of your help!

Worst ED I have ever been in. People that check you in dont give S----, some of them are rude and arrogant. No wonder they have such a HORRIBLE rating. Wish I could figure a way to say worse things.. Sorry and an embarrassment to Pitt County

They get 2 only because the nurse was nice. Wait times are inhumane especially when the place isnt even crowded. Was told I going to have a CT scan and then an ultrasound since I was suffering a massive gallbladder attack due to my previously diagnosed gallbladder disease. After waiting 8 hours with only minimum pain killer and anti-nasea medicine the ER doctor tells me there is nothing wrong with my gallbladder and its just enteritis so hes discharging me. No ultrasound, no follow up, still in pain. Sure, all the other doctors Ive seen over the past year and all the other test results must be wrong and the ER doctor knows whats up. Completely unprofessional and absurd. Luckily I already have a surgical consultation to remove my gallbladder. Very bad care.UPDATE:. My surgeon inferred the ER doctor was incompetent and that I displayed all the signs of classic massive gallbladder attack. Also said he should have done an ultrasound. Scheduled me for gallbladder removal next Thursday. Thanks Vidant Emergency Room for nothing. Horrible place and incompetent care. Revising rating down to one.

I cannot believe how this Hospital treats people. All the money they get from ECU, constantly building on to this Hospital and you treat emergency room patients as if they are nothing. I myself personally have sat in this emergency room twice for 4 to 5 hours to only be seen by a doctor for 2 seconds given Tylenol and exscorted out the door. I have literally watched one patient in such pain she could not stop moving in the wheelchair. I literally watch this patient wiggling from so much pain and crying for almost four hours. Myself, barely able to breathe and scared that I would stop breathing at any second had to sit there and watch while suffering myself. This last visit had me thinking, if someone was to just die in this waiting room. what would they do, continue making them wait in the lobby. Im pretty sure this has happened. something that could have been prevented. if Vidant even cared about their patients rich or poor they would stop sitting these patients in the waiting room to suffer for hours at a time . Im extremely upset because not only did this happen to me once but twice and from the reviews I see that it happens often. Since I know what to expect from this hospital, and youre going to have to wait, take your chances with WakeMed in Raleigh thats what Im doing from now on. if I can make it an hour away I will have someone take me an hour away. I will never go back to this Hospital, not even for a doctor visits. Im through with Vidant and all branches of Vidant.

Vidant e.r. front desk personnel and hospitality lady is all unprofessional. They have no compassion for patients & are very rude. My family was in there and the experience was negative we even told charge nurse about our issues and she seemed to not care either. When people are not feeling well they do not feel like dealing with the extra rudeness from these individuals.

Without going into details, let me just say, after 4 hours of wait in emergency room, I took a taxi from Greenville to UNC Chapel Hill emergency room because I just couldnt stand their total incompetence. And they still had the audacity to charge me after that!!!! Even if I had life threatening injuries, I will NOT set foot back into their so called hospital.

Being charged close to $2,000 dollars for 2 visits. The second visit was more than the first and I only went in for a test that I could got for free. I am very upset to place that suppose to help people but only for those with insurance. The They overcharged way to much. Vidant I am very upset with you. I barely make enough for myself. People know that if you have no unsurance the hospital will try to screw you over. They do this by having discount with insurances and use a secret billing systemchargemaster to get you to pay the most.

This place is unorganized and slow as a turtle.. I think I will take my chances elsewhere next time

Went in for the pain I have in my knee waited for 5.5 hrs before they took me back waited another 2 hrs for the doctor (Jacques Emmanuel Denis, MD) to come in and look at my knee for a 3 minutes for him to tell me he wanted to do xrays which they already did. Clearly they dont communicate with each other he left to go view the xrays an hour later the supervising doctor (Susan Miller, MD) came to tell me that they basically cant tell me why my knee is hurting without an MRI which they dont do in the ER so I need to go elsewhere but to stay off my leg as I my make it worse. Obviously they dont care about the patients they are just more concerned about turnover or maybe they just dont know how to treat someone in pain without telling someone to go elsewhere

I’m here with my dad now Been here 7 hours over 4 just waiting for a hospitalist to admit him. The staff act like they could care less if they take care of you are not! There excuse is “we are short staffed and only one Care partner for 30 patients” and that is my problem how? Hire enough people to care for your patients You certainly do not mind sending us those high hospital bills!!!

This is THE WORST ER experience we have EVER had!!! DO NOT GO HERE IF you can help it. Have been waiting for 7.5 hours and still not been seen. The Vident administration needs to look into the ER management.

A close friend of mine , who is the son of a war hero, nearly died in one of this hospital systems facilities, and now they have the audacity to demand he pay his out of pocket costs! Were calling on all Veterans and their families to boycott this system, litigate (use out of state attorneys who have reciprocity in NC), write letters to the editor, reach out to the assignment desks of all local and national broadcast media, blog, post, share posts, contact our two senators to call for a full scale congressional inquiry into the appalling quality of this organizations patient care and finally, tell your friends, neighbors, co-workers. Dont let the bad guys win. FIGHT BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Have worked there and this is great hospital that greatly deserves magnet status

I see all these negative reviews I am sitting here in tears because on January 7 1987 2 nurses and 1 pilot left Greenville in flight to pick up an 3 month old patient. The left doing their jobs in hopes of saving a small beautiful little girl. Well they picked up their patient at O Camp Le June and headed back. Well they never made it back. So when I read are hear some of the complaints waiting too long for beds. And so many other small compaintts that some of the illnesses probably had been going on for days when primary care doctors. The nurses and doctors are doing their best sometimes under forwarded and overwhelming conditions. I will NEVER get to sit in ANY er and while I am waiting and COMPLAIN. Some things do warrant them but the Vidant Hospital I know tears people with love dignity and respect. I will even be trusting them hopefully to be doing a transplant in the summer.

My newborn and I received amazing care by all staff.

If I could give this ER Dept. a negative 0, I would. This place is Un-sanitary, my sister’s nurse was Un- knowledgeable and the rest of the staff was just as bad. I saw a patient become so frustrated with the level of service, she threatened to beat the resident on duty along with a few nurses, she was thrown out but I can’t deny,,, I understand why she behaved in such a manner,,,. My sister had numerous test preformed, and some of the same test repeated without being informed of the results and why they needed to be repeated. My sister arrived by ambulance around 430 in the afternoon, dehydrated. An IV was finally placed in her arm 1100 that night, fluids was finally given around 2am, we were told repeatedly that she was dehydrated,, why in the world would you wait so long to push fluids!!!! We asked several times to speak with the Dr... 3:38 am the Dr still hasn’t shown... Praying another emergency doesn’t arise but if it does she’ll take her chances at another facility. Tri-Care will be billed for nothing!!!!!

I would have given them a zero if available. The nurses are lazy and have attitudes in the observation unit 210. They only work for a paycheck they dont work here to care for patients. Our charge nurse actually got agressive in my dads room. My dad and his family had a horrible experience. I sure hope someone reads this and reports them to the right petsonal.

If I could give 0 stars I would this place doesnt give a dam about any of its patients.

My 75 year old father sat at this emergency department yesterday for almost 12 hours...He was told around 2:00pm that he would be admitted to the hospital, and they were waiting on a room...with no food or water offered to him until I had to get an attitude with the nurse who kept cutting me off as I was trying to speak at around 8:00pm, we then find out that the order for a room had not been submitted until 8:38pm! The nurse was rude and the supervisor was just as bad! WE were told sorry its nothing they could do about it, Magically after fussing with both of them and telling them we were otw back up there we live an hour away...by the time we got there he was in a room at 11:00 last night! Ridiculous!!! Will never return!!! Sorry excuse for an emergency room!!!

My 5 day stay turned into a horrible experience. You are treated like a Lab Rat. I was there for Chest Pain, shortness of Breath plus an upper Respiratory Infection. I was in an Observation Unit. No Bathroom or Window in the Room. I have had 64 lab tests in 5 days. I also had a cardio stress test. One doctor said there is something wrong with my heart, the other said there was not. My blood sugar was also out of control therefore in my opinion my lactic acid was pretty high. Everytime blood was drawn to check my Lactic Acid Level I had the Emergency Response Team come to my room within 20 minutes to make sure that I was okay. I explained to them that it is a great possibility that my lactic acid is so high because my blood sugar is out of control. On day 3 I ask the doctor to add Lantus to my sliding scale insulin at first it was denied with the explanation that the lactic acid is not Rising due to the uncontrolled blood sugar but later on that evening I received my first dose of Lantus. The next day my lactic acid was normal. Every vein in both of my arms top and bottom were blown. They had to call down vascular to find a vein with the assistance of ultrasound . I was scheduled for two more tests which have never been done. The care in this Hospital even some of the nurses is ridiculous. They are just there for one thing which is a paycheck. They have too many interns and residents to take care of one patient because every Intern or Resident has a different opinion. I cannot recollect how many Doctors Student Interns Residents I have seen during my 5-day stay. On day number 5 I have decided to leave this three ring circus and find myself a cardiologist in Durham at Duke Medical Center. So far it is going pretty good and he also agrees that there is something wrong with my heart we just have to figure out what it is. Vidant maybe a level 1 Trauma Center but I have no clue how they have gotten this title. Unfortunately if there was something really wrong with me at this point in time I would not have a choice between hospitals. Vidant is the only choice. They need to start making some drastic changes. If you can find a specialist somewhere else I highly recommend to you that you take the opportunity even though it will be a two-hour Drive. My Diagnosis per my Cardiologist is Microvascular Coronay Disease AKA small vessel Disease.

Very very VERY disappointed in the quality of care. No one listened or cared.

They need a zero. I stayed last night for 5 hours and left. They would call a persons name about 30 minutes and finally someone woke up and said thats me. I went to Greenville because i thought they would be better than Wilson but i was wrong

While wait times are sometimes long the overall quality of care is outstanding. I advise for people visiting to remember that there may be more important and life threatening things going on for other patients at the time of your visit.

Went to er things got stolen from me when i tried to get help nobody saw anything. There has to be cameras because when i went to the bathroom some time between 3 and 5 my things went missing. Horrible patient customer service at front desk still had my wrist band on and they would not let me go back to check i live 45 mins away this is unacceptable. contacting a lawyer soon as memorial day passes

I can not understand how the ED department can make a patient sit and wait 7 hours before being seen. It boggles my mind. In all the years I have gone to ERs this one is one of the worse. I have insurance and I have to sit for 7hours. I have watched people get up and leave because they are not getting the care they need. Also being called out of turn as my family member sits in pain. Just so wrong. They should take a hard look at there ED department and change things.

Full of corruption , racist staffOne year this great institution was ranked one of the worst in the countryIt was on the shameful list of 10Not a single person was firedThe administration had the audacity to put a cold face on TV to attack the ranking and the organization who did itGroup of idiots run this placeRacist rednecks have no progressive mentalityThey act like mobs and run the Hospital which has a great potential as a dark marketUnder the table operationThey act suspiciousRing of corrupt insecure thievesThey act professional but if u work with them you realize their work ethics got flushed down the toilet a while agoGo to RaleighI know staff nurses and employees who take their loved ones to Raleigh as they don’t trust the stupid physicians they work withReally stupid people