Most of the staff is amazing, however the call system deffinately needs to be improved,thats putting it lightly....I understand that the world doesnt revolve around me nor am I the only patient they have, however every single time Ive called in the last year and a half at multiple times throughout the day Ive been waiting on the phone on average 8 minutes before someone picks up, Ive been on the waiting line for as lone as 54 minutes!!. ....not to mention the call backs arent guaranteed.... again most of the staff is amazing but the from the customer-service -communication stand point not so much

The doctors are great, the phone center not so much. Call center staff are rude and unprofessional, literally not going back there for that reason.

My doctor is great, but the receptionists are rude and lazy. They never answer when I call, and theyre always rude and stuck up whenever I go there. Really offputting.

Great Doctor but the phone system sucks. For example, today I have been trying to call because I have am continuing to have chest pains after going to the ER and seeing my doctor. Was told if I am continuing to have pains to call back. I have been on hold for over 30mins. I have even called Aurora customer service line and even they cant get through. Something needs to give.

Had surgery about a month ago, and suspect injury to have re occurred. Possibly in need of surgery to fix again but need a ct scan to be sure. Been told multiple times someone would call back to schedule ct, and never do. I had to call multiple times myself to get someone just to schedule me for a ct scan. The only person there that seemed to care was the ct scan tech. she called me multiple times to see if anyone had called to prescribe me medicine before my scan. Very un organized, and knowone really seems to care.

Charles Player was a really wonderful physician, we got down to the point and it still felt like he had time to discuss things at a pace I wanted to facility was clean and people at the front desk were very nice thanks folks!

The doctors are great, but the phone system is terrible. Everytime I call they dont have my phone number on file, then I call for my child and they say they cant give us any information because were not listed on their paperwork.

Dr. Player is the best! If you have an issue he will figure it out, and he always will call you back.

Great experience awesome staff

Staff is always pleasant.