Dr. Burt & staff were very caring, kind, thorough, explained the ex-rays, sonogram showing Holly had cancer in the bones, lymphoid & other places.Dr. Burt then informed us our options. Due to the condition & pain Holly was in we chose to take Holly home & two weeks later Holly went to doggie heaven. Our sincere thanks to Dr. Burt & staff.Judith M. Armstrong & Debby

The customer service is great. The surgeons and nurses are very attentive and communicate well with their clients. Im very grateful that they were able to take care of our dog. She went in for surgery and was ready to come home the very next day!

While I can’t call this a “great” experience it was relatively smooth considering…My Golden Retriever had a blockage due to him eating some plastic chew toy. I did feel that the decisions and recommendations of the staff were driven primarily by dollars instead of prioritizing what was best medically.Do I recommend this place, Yes. Everyone was courteous and professional.Would I come back? Yes.

Waited 3.5 hours to get my dog seen, given antibiotics, and charged $300. Which in of itself isnt bad - its the blatant money grabbing. My dog was there with difficulty breathing, weakness , coughing, no appetite, unable to tolerate walking very far. Doctor assumed most likely a type of pneumonia. But the tests and oral antibiotics would have cost $1600.He also recommended staying overnight, with oxygen and for observation. I agreed... Until I saw the amount. $2900 for an overnight stay! This is in the middle of a pandemic and I understand the vet also needs to pay the bills, but thats just exorbitant.I politely declined and asked to just get the antibiotics , which they agreed after a bit of pushing. To be fair, the nurses and techs were lovely. Doctor was fine, but the first thing he said when he saw my dog was shes looking a little dumpy, which ... While hilarious is not appropriate.Ill be taking my dog to my vet tomorrow. Im glad they exist for emergencies - but use them only then as your pocket book might never forgive you.

Everyone (the front staff, Vet techs and the Vet herself) were AWESOME!!! I had to take my 11-month old kitten in because he was very ill. He had an upper-respiratory infection and his right eye was infected as well. In addition, he is about 80% blind due to two (2) previous eye infections when he was a young kitten.I REALLY appreciated the compassion and kindness with which my kitten was treated!!Also, it was VERY clear that they were more interested in helping my pet recover quickly than milking me for all the money they could possibly get from me.When my husband came to pick us up, they offered him the opportunity to come back into the Exam Room too.They even emailed me a copy of my kittens records from his visit there. I printed it up and placed it in his file.If/when needed, we will go back. Thank you!

We brought in our Puppy last night due to her choking. They realized the seriousness of the situation and took her back immediately! I then waited my turn in line for checking in. They took very good care of her and the Dr. was very knowledgeable. She made it through and they performed an X-ray to ensure nothing was in her airways. Great peace of mind!Thank you FVSE!

My girl got a cut from broken glasses in grass when I was at work, and my friend took her immediately to the nearest emergency hospital. My sweet girl got the care that she needed promptly with Dr. Bunt. Thankfully it’s just a minor cut and the bleed stopped. A sincere thank you to everyone who took care of her yesterday afternoon!

The worse service you can expect from a business. They did not show a bit of compassion when I brought my pet in pain. They made me wait for more than 5 hours in a room. Every time I asked when the vet will see my pet, all they did was to say it will be soon.What a lack of service and compassion.

My 8yr old cat was in distress after a procedure at another veterinary office for blocked urinary. He was struggling to breathe and having a hard time swallowing. The staff was amazing. They actually cared about me and my baby. I would have preferred to take home a kitty on the mend but it wasnt in the cards. Yes, they are pricey but honestly my hometown vet is just as expensive now.They didnt try to talk me into anything. Just provided me with options and allowed me to take all the time I needed to decide how to proceed.

Worst place to ever take you’re pet. One of the ladies up front that works on the afternoons that sits on the right side when you walk in is seems as if she doesn’t know what she is doing. The doctor tells me to make a payment upfront so they can get started so i go upfront & tell her that I’m going to make a payment & she replies huh? I said the doctor told me to make a payment so they can get started & her reply was huh? & switches her head to the other side with her mouth wide open looking all lost. every time time I went up to her she said huh? As if she expected me to know what she is supposed to do. Never will I ever take my pet there and the one on kings canyon nearby McCall behind the 711 store. Well at least not in the afternoon cause the afternoon staff is the worst

They helped our dog who had Coccidia get better! Lab results were ready quicker than expected. Very friendly and knowledgeable

I went late on Sunday night called ahead and let them know we were on our way, once we got there they took us right away. Even though I had to let my baby girl go the staff was extremely professional and caring and very sympathetic. They let me spend as much time as I needed with my girl before I had to say my final goodbye. They also gave an imprint of her paw. I also just received a card that the staff signed I love that they took the time to do that. I would definitely recommend them for any emergency for your pets.

The staff was professional, competent and very compassionate during a difficult time with our dog. We were very impressed and so glad that we went to this office.

The information was given quickly and without care. Options were not explained fully with medical professionals, more time was with a tech that was preparing estimates on price. Then again it is a 24 hour ER facility.

Staff and doctors lack basic compassion, empathy and any other human emotions towards animals in need. I brought a dying dog that was found left to die on a corner. They refused to help the poor animal and literally walked away as I was trying to explain the dog’s needs. They refuse to accept a “Good Samaritan” surrender, claiming the animal was not in need of emergency care, although she has a bleeding open tumor with multiple open sores hanging from her stomach. I will never take one of my pets to this place, they are about one thing and one thing only, money! You would think with their over priced services they would have the heart to help at least one animal that was abandon and has no one to pay for her emergency medical needs, but they refused to help her. They wouldn’t even examine her properly to check how much pain and discomfort an elderly abandoned and injured dog needed. Avoid this place, I understand they are a business, but the extent of their greed is unbelievable and disgusting. These people take an oath (they should) or I would think enter this profession to help animals, but it’s evident that this business is not in it to help animals. Stay away!

Kathy at Fresno Veterinary Specialty and Emergency Center was very rude and abrupt when I called to inquire about their services for my injured dog. Kathy has no compassion to be working in the veterinary field. In my opinion when you work in this field you need to have some compassion for those individuals that are concern for their beloved animals. I am thankful that I did not take my dog to this facility. Who knows what kind of treatment my dog that can not speak would have received. It all starts in front the gate keeper!

Had a scare with our little 6lb Chi - on a holiday night - drove down they examined her (thankfully she was fine) did wonderful with us from front desk to check out. They let us know all the fees ahead of time with our options - would go again IF need be!!! Even with an emergency that came in after us - not too bad of a wait

Waited almost three hours for them to see my cat and when they did they didn’t even fully explain everything. I honestly felt like they didn’t care and just took their sweet time . To be honest I don’t really recommend taking your pet here .

Friendly staff and wonderful service. The veterinarian took plenty of time with use regarding our dogs issues and options for plan of care.

Took in my min pin and they took really good care of him. The doctor was very detailed on his medical plan and my options for him. Great staff.

Nothing but terrible experiences here. First took my cat here by referral for diagnostics. Thousands of dollars later he was diagnosed with IBD. They recommend coming in once a week.for B12 shots, and that was it. I continued to do that, watching my kitty waste away and get sicker. Eventually made an appointment for a home euthanasia because I couldnt stand to see him suffering. The home vet examined him and talked to me about what his treatment had been. She was shocked. She recommended I take him to a vet she knew, and ask about a prednisolone RX. Its been almost 3 years and my beautiful kitty is doing so well. I would have lost him due to this place with their greed and incompetence.Another bad experience. I had to take my other kitty here because once a month they host a guest vet from the bay area who is a cardiologists. The cardiologist was great, ended up getting a few RXs for kittys heart condition. A few weeks later kitty started having issues with one of the meds. I called this place to get contact info for the cardiologist to get advice on possibly taking him off the medication. This place flat out refused to give me the vets contact information (Im talking about the number for his bay area practice not like I was asking for his personal cell number) and told me to leave a message that they would give to his liaison to call me back. Never got a call back. I ended up having to talk to a pharmacist about what to do about stopping the meds. Unacceptable.A few weeks later kitty was jaundice and had to go to the ER. The vet at the ER asked me to get in contact with the vet who RXd the heart meds because of some of the questions I had. Again called this place, and they refused to give me the cardiologists information. Again was told to leave a message for the liaison. Again I was never called back. The ER vet couldnt believe it. I am beyond angry.Avoid this place at all costs. All they care about is making money. Avoid avoid avoid.

I cant say enough about the staff they are amazing They immediately took my dog back to evaluate him were very calming I was a mess. They not only made my dog comfortable as possible. They were there for me to assist in making the toughest but informed decision. They gave my family time to say goodbye to our old boy. Pets are Family ♥️

Took our cat in after she showed up with three gashes on her mouth and hadnt eaten or drank in 36 hours. They gave her fluids and sent me home with antibiotics and pain medication after showing me how to administer them. I was expecting a much higher bill since this was an emergency, but it was $240 which I felt was reasonable. When we got her home 4 hours later, she was like a new cat and ready to eat. Thank you, docs and techs!They were really slow which is why I gave 4 stars instead of 5, and I know Covid likely contributed to that, but I am thankful for their help.Pic is of my Buttersocks after we brought her home. A little messy with dried blood/spit and a nice new scar as proof of whatever battle she waged, but alive and ready to eat.

Terrible DoctorsHad a friend that took his dog there for an emergency. They wanted to test this and that, blood work, etc.. for over $400.He knew better, waited and took his dog to a reputable Vet. Turns out to be a simple ear infection treated with antibiotics.Cant help to think how many animals are put down because of money hungry Vets like this.

We took one of our cats here when he was very sick and dehydrated and near death. The first thing they should have done was to give him fluids. Instead, they wanted to charge us well over $1,000 to keep him overnight and run a variety of tests, etcetera without doing anything to help him immediately. The examination rooms did not have full walls to close off germs from other animals, which made us uneasy. We didnt feel good about leaving our cat in their care. We took our cat home and held him overnight and immediately took him to our regular vet the next morning. The first thing our vet did was to get fluids in our cat. Thank God, our cat is healthy and doing well thanks to the care he received from our regular veterinarian. I dont recommend this place for emergencies.

If I could give six stars I would. Came here from 24/7 pet vet which was the most awful experience & the folks here are SO nice,honest, & attentive. Couldn’t be more happier how my pup was handled and treated. Thank-you so much.

My Mom took her dog to this place, the dog was throwing up blood everywhere at home , wouldn’t eat or drink and of course it was after hours. When I got there I waited a hour and then they came and told me it would be a couple more hours before they could see her. the total bill for something that this place blew off like it was no big deal, go home if you want, she said , it was internal bleeding and cost me $1400 and could be more for her treatment, maybe if they had taken it seriously it would not have been that much.

Wonderful place. I took my older cat in on a Sunday, and was so thankful the doctor was able to diagnos her UTI correctly and provide a prescription for antibiotics. The facility is clean and well managed. what looked like a dying kitty is now a lively kitty !

Do not waste your time or money hereWait for hours for them to rake you over the coals!!1300 for an X-ray if I could got lower on a rating I would

Very bad experience. My cat was having an allergic reaction to Fancy Feast cat food I had just given her that day, by the night she started having seizures. I informed the vet and she assured me it couldnt be the food. I began to prepare myself of the possibilities that I may have to put my cat down, because after the vet putting my cat on heavy medication she still continued with the seizures. I stopped giving my cat the food and no more seizures. After 12 seizures and my cats regular vet winging her off the meds Im happy to say she is alive and well. No thx to my trust in this hospital.

Emergency are always traumatic so you go in with distress. My medium size dog had been bitten by a rattlesnake. The staff was very nice and the doctors I dealt with. Nothing is cheap about the experience, but they all did good job and my dog is doing fine now!

Went in last night with Levi as he had been chewing a round ham bone and he got it stuck on his lower jaw and I could not dislodge it. I was very impressed with the service, kindness and professional care given to myself and Levi.

Everyone was amazing! We had to take our cat in after she was attacked by a dog. This was our first visit and we were quite traumatized! They were so wonderful! They were ready for us when we arrived, the staff was amazing and the veterinarian was so sweet. We had to put our baby down, and they were so thoughtful and helpful. We then received a beautiful card with all the staff’s signatures....and there were a lot. It was an awful event and they were so kind to us. Forever grateful! Thank you!

If I could give this place ZERO stars I would. This establishment is a joke and it is beyond me that it still open for business. I brought my sweet baby boy in yesterday due to a severe allergic reaction. They “treated” him and charged us about an extra $300 to run extra tests “to make sure he is fine”. I willingly agreed to these charges to ensure the safety of my dog, however, the next day he got worse. I came back in, AS THEY TOLD ME TO, and was told there was no doctor available. NO DOCTOR AVAILABLE at an EMERGENCY VET??? A joke. I was told to come back hours later, even though my dog needed attention now.Only care about your money, incompetent staff at the front desk, etc. Save your money and take your furry friend literally anywhere else.

Haven’t been for awhile but they’ve been very compassionate and gentle in caring for my very sick dogs. I’m going back to them, hoping their services have not changed since Dr DeMars isn’t the owner any more.

Thank you so much FVSEC! JJ is now better and they took good care of him. They are professional & Reliable!

Unbelievable response from the guy in the front office. A stray cat walked up to our front door this morning, super skinny and beaten up. We gave him food and water and later decided to take him in to an emergency vet. Thought this place would be good because it’s close to our house and we were in a hurry. However, when we got there, instead of looking at the car and seeing what’s wrong with him and what they need to do, the first thing this guy says is “let me check if he has a microchip.” He comes back and says “there’s no microchip and we can’t do anything because he’s vicious.” I could not believe how irresponsible his response was. Imagine a person going to an ER that’s close to dying and instead of immediately helping them, they ask for his ID and if he doesn’t have one they just say “oh go take him to another hospital.” Absolutely unbelievable. Never been this shocked by someone being so irresponsible in my life.

Staff did a caring job helping with our pets end of life process. Hardest part about having a pet.

All staff members i talked to were super friendly, including the dr. It was a 3 1/2 hour wait,but they did keep in touch with me and asked me if i still wanted my pet seen. They have multiple payments plans❤and i suggests applying for care credit. It definitely saved me from the 500$ bill i ended up with. Awesome job staff and dr!!! Thank you for all your help❤🐾

They were amazing with my boy, took him back immediately (little stinker ate a bunch of raisins). I was there for 3 hours total and they were very nice and professional the entire visit and the office was very clean.They mopped the floors several times while I was there, provided hand sanitizer and a clean pen (which I got to keep!) to fill out paper work. I appreciate the Covid procedures in place.Thank you for taking care of my boy!

I went to the place earlier and there were so many animals being put to sleep, it was very odd. I quickly left before my animals could be attended. I have bad vibes of this place.

Worst staff ever. Definitely wouldnt recommend this place. I went in with my dog who hadnt eaten in more than 24 hours, she was very weak. And they still didnt treat it as an emergency. Then we finally got called in waited 3 plus hours in waiting room. They gave us an estimate without the Dr. even coming in to see whats wrong! Gave me a ridiculous amount of money for just waiting there. Finally Dr. came in and she had to run several tests because she didnt know what was going on. Was going to be another 3 hour wait, I refused and left. Took my dog in the Vet the following day as an emergency, in less than an hour they found out she had something stuck in her intenstins and performed surgery immediately! Thank god for Kingsburg Veterinary Clinic. This Fresno place is by far the worst ever all they care about is your money and rudest staff ever in the front. Dont go here people they rather let time pass and see your dog die!!!! 0 stars if I could.

I recently took my Dobie mix to see Dr Kienle, a veterinary cardiologist. Staff was welcoming and on top of my pup’s particular needs, they coordinated records from my regular vet, and helped me by ordering meds from the pharmacy. Dr. Kienle answered all my questions, and explained test results at length. Although the outcome isn’t perfect, I now have the knowledge and a caring team to make my pup’s last months as good for him as possible. Thank you for your kindness.

My dog needed a cardiologist, while it was expensive I luckily had the money to spend. Let me just tell you that Dr. Keenly is the kindest most thorough Dog cardiologist! He spent more time describing the situation and speaking to me on the phone then my human cardiologist ever has. Thank you so very much Dr Keenly you are appreciated!.I am updating because I was told to call back in 2 weeks to speak to the Dr on whether or not to add a second pill we were discussing. This cardiologist comes monthly so it is hard to see him. I called and have never been able to speak to him. The office itself gave me the run around about filling the meds. Said I didn’t fill out the prescription request. Even when I sent them the proof from the email confirmation of the request, they never apologized or filled my dogs medication. I was extremely polite even though I have every right it seems to be mad. Dr Keenley is still a great Dr., but all around this is place is lacking in follow through. They were very attentive when I was handing them $700, but after that...not so much!

Amazing experience, the staff was extremely helpful and cared for my dog perfectly she was able to give birth safely in the middle of the night. Will go here for any future emergency services.

Very positive experience. They admit animals based on urgency. My dog had collapsed on a walk, slipped a disk, they promptly got us in and a room. While the wait to see a doctor was long they were very busy with phones ringing off the hook and people coming and going. COVID restrictions are solid. One person one animal friend. Mask on at all times. When we did see a doctor he was precise about diagnosis and treatment. They took my girl and put her on some damn good pain-meds.

Helped me and my baby when she needed emergency surgery to remove her bladder stones. The staff and vets here were nothing but friendly, helpful, compassionate, and professional. Also great communication! I hope I never have to go back but it’s good to know they’re there if we need them. Thank you!!

I came here hoping me and my pet would be taken care of and handled with compassion. Staff was Very cold and disappointing! their reaction to us almost loosing my pet was no where near what I expected and to top it off Prices were outrageous!Yes they kept him over night and he survived but after visiting our regular vet nothing was wrong like this hospital described

Great experience for my dog. Realized that my dog had a hot spot and decided to take her in. Would recommend when the situation is needed and the costs are expected for the type of treatment. Overall good set up.

They play with your emotions! They see how much you care for your pet, they take advantage of the situation. When I arrived they quoted me $104 ended up paying $933. My dog still has a broken leg they didn’t perform any surgery.. They miss lead you with false information. Never want to hear from them or never want to go to this place again.

Wonderful vets at Fresno Veterinary Specialty and Emergency Center. They took great care of my sick pup and were very receptive to my concerns.

I brought my 4 yr old French to be seen about an injury to his back. Dr. white explained it could be a herniated disk, Dr. white was very rude and inconsiderate to us while asking if there could be more done to help check the severity of my dogs injury, he came in the room with an irritated Demeanor already and said he’d refuse to help my dog any further until he stops walking... well my dog stoped walking and I called the hospital to bring him in and I was met with the response of well you can use another local vet by a rude vet tech receptionist because we were told that the dr. Wasn’t going to be in until another day. I am willing to spend any amount on my dog and wanted to make sure he could taken care of and that was met with ZERO compassion from the Dr. and staff. I’m understood animals are like family but what happens when the only facility nearest to me doesn’t do what they can for the patient. It’s ridiculous

Good services but oh so expensive, have to $$ then be seen. It is awful when an emergency happens but what would u do if u didn’t have $$ or ins to help pay. 😝😏🤑😳

Do Not Go Here : Very rude , My wife waited 3 - hours, she saw 4 or 5 animals came in after her and left . they never even checked in with her.They made me wait outside, when I went in to remind her my wife still has not seen anyone The receptionist said Sir you can not be in here LEAVE AT ONCEThis happened 2 - years before with another elderly dog we we took in , he was in excruciating pain yelping, that time we waited 1 1/2 hoursI believe they only have 1- Vet at all times. We walked out both times

This is the worst place in California. They turned me, my husband & our pet cat while he was on the verge of dying, ( he still is). We didnt know it & he has got worse since we drove him to this place a hour there & a hour back from our home. I understand the employees there are just doing their jobs. But still

Horrible staff, extremely rude. Make you wait outside in your car when it over 90 degrees like a dog. Told a older lady to leave just because she 20 minutes late to her appointment. Not recommended. All they want is your money and for you wait outside like a dog.

Called in to get assistance in detangling my dogs nails. She is 20 years old and the receptionist said was that it wasnt an emergency. Super attitude-ish. No wonder i see all the negative reviews

Without your help I dont know where she would be now. My brother had found her abandoned and abused. We took her here and they gave her the best treatment. Shes happy now and knows how to play fetch better than my dog! Thank you guys for caring because everybody else I knew told me I was better off putting her down. You gave her a second chance and shes loving life now getting 3 meals a day and all the toys she could ever want. Ms. Bigglesworth just got fixed and is up to date on all of her shots now!

Really disappointed with the service i was given in my last 3 visits (all with separate and different pets). Took my dog in for a serious injury and was given 3-5mins of dr. White’s time. With no compassion or consideration we were thrown some pain pills and told go home. When i asked for gold standard treatment meaning i was willing to spend the money i was denied. Dr. White gave me none of his time blew me off and sharply said no. I felt and still do feel it was truly a disservice to me and my pet. He told me tk him somewhere else for another opinion but he was NOT doing imaging. Yet STILL said go home IF the dog worsens THEN bring him bk and see about imaging. When i didnt want to waste the time i couldnt see the point of “wait and see”. Either way we went home. Dr. White is the only vet in fresno/local for that matter that has the equipment needed and the only vet who proforms the services we potentially needed. I have spent over 10k on one dog alone at this facility in the past 5yrs. Collectively i have probably spent close to double that for all our family dogs. I have always been a good client and patient. Never have i felt so dismissed and vulnerable by a vet. My dog could potentially lose the ability to walk and i could potentially have quality of life decisions to make on his behalf should this be the case. I have had another dog of mine scanned with the same imaging technology i am asking for now and was completely disheartened by my recent visit. I was rushed out the door. Treated rudely, and given no useful advice. When i was told what warning signs to bring him bk in on i called on the 3rd day as told because my dog was exhibiting these very signs. The tech didnt offer to relay my msg to ANY vet on duty. I was told dr.white wasnt in and wouldn’t be for about 4 days and when i explained how none of this made sense because why then would i be told to wait and see initially she got rude with me and said if i didnt like it i was free to NOT comeBack and i could take my dog to uc davis. The lack of consideration and her insensitivity floored me i said thank you and goodbye. Horrible. I dont know if the pandemic has put stress on an already stressful environment or if the service and humanity has just declined there or if treating animals and their owners with dignity has just went out the window. Thats for those if us who have the money to spend., i can’t imagine the disrespect for someone without the means being told “you dont have to come here of you dont like it, go to uc davis”... just awful. I will NEVER be back and i will pray i NEVER have a pet who sustains the specific injuries that only dr. White and his equipment can treat., where our options might once again be “if you dont like it here go to uc davis”. Just ugly. No thanks and no help.

They are the cleanest place Ive ever seen, we will definitely come back and Thank you for taking good care of laci! Thanks again

Thank you for seeing Chanel so quickly. Your team was so caring and knowledgeable. She is doing Great now. Thank you again.

DO NOT GO HERE!! Super unprofessional and rude staff. All they care about is money and are very pushy when trying to get you to pay. Refused to treat my pet until I paid over a grand just for him to be looked at. The staff are not professional and don’t know how to be patient and kind with clients. The front desk ladies were rude and overall do not care about your pet. Took my puppy to Fresno Pet ER on Palm and they treated him for less than half the price and also were very kind. Save yourself the time and money and just go there instead.

I spent $662 for them make me believe my dog will live Then when I sign papers to agree on paying, they come back mins later to convince me to put my dog to sleep.

My visit here was my first visit to an emergency vet clinic and the staff here has been nothing but kind and patient. It felt like the vet went out of her way to help my cat who was having trouble with his bladder. Wait times can be long but its as to be expected on a weekend.

Great service and paid a lot less than I was expecting. Staff was very courteous and communicated very well. Would definitely recommend and use them again if necessary.

Overpriced and while they should have known what was wrong with our pet, they tried to charge us $600+ in tests instead of giving us the meds and treating the illness as such, when we refused services, they insinuated what was wrong to us, which our vet confirmed the next day (without tests) and our vet gave us the meds to treat and now our pooch has made a full recovery- no thanks to this place! Never going back to this hospital!

I highly recommend this E.R. service 4 your animal. The entire staff was forthright about cost and options for our therapy dog of 12 years. Their kindness and sensitivity to our individual loss was so appreciative. We are grateful for their professional and truly empathetic response will forever be appreciated.

This IS NOT an ER. Its a glorified waiting lobby. Find another ER. Your pet deserves better.

I am willing to pay for my moms dogs care but cant go in to the ER. They stated that they cant take payment over the phone. I asked if there was anything that we could work out. He curtly and rudely said No. So I pressed and asked If someone comes in with a very sick animal you wont help? And his response was We can do a COURTESY EUTHANASIA He basically had no compassion whatsoever and shouldnt be working in a field with animals if he doesnt care about them in the slightest.. Our pets are our family and when someone is desperate and looking for answers threatening to kill their animal is heartless

I had to bring my 2 year old golden retriever, Lucy, in for an emergency surgery last Wednesday to remove a foreign object that was in her stomach and had worked it’s way into her intestine.Dr. Katherine Burt performed the surgery and by all accounts it went as well as it could have. She was pleasant to talk to over the phone that night when we spoke following the surgery.Lucy’s recovery has been less than ideal, (no fault of the vet or the clinic, Lucy is just a finicky eater which made dispensing her meds impossible,) so we had to go back in on Friday for some extra help (SC fluids, anti nausea meds, a pain injection, and an oral medication change.)I have no words to express my gratitude to the staff that work here, from the receptionists, to the vet techs and the vets themselves, all of whom were patient, professional, and friendly. Going through this experience has been exhausting, stressful, sad, and generally upsetting, and my anxiety has been through the roof. This meant I definitely called/texted for reassurance on multiple occasions... to the point that one of the receptionists (shout out to Nicole!) and I were on a first name basis, and I think Nicole had my number memorized and was recognizing it on the caller ID, haha. But she was always so kind and patient, just like everyone else.You’ll see some reviews that mention the cost and the wait time. Listen... this is an emergency service and that means it’s going to be expensive and that also means it works like a regular ER in the sense that they have to triage and treat their patients in order of who is in the most dire situation. That means you’re probably going to wait and that means you’re going to pay for the service. Thankfully, I have pet insurance on my dog and she was covered. (I highly recommend Spot Pet Insurance as well!) Regardless, the financial aspect of emergency services for a pet is stressful and you need to be prepared that it’s going to cost a lot. The good news is they quote you on the high end so that you (hopefully) end up getting money back. In my case, I actually got a good chunk back.For what it’s worth, I have a friend who is a vet in SoCal (but she did her undergrad at Fresno State and has family in Fresno,) and she was great about counseling me through this whole experience... and also made sure to tell me that she’d only ever heard good things about this clinic. I would also add that if you look at the reviews of people who have (unfortunately,) had to euthanize their pets at this clinic, those reviews are all positive and speak to the staff’s compassion. I think it speaks volumes about a business when someone who frequents it for the worst possible reason has positive things to say about it.Thank you again to all the kind staff who work here for your grace, patience, and for saving my sweet girl’s life. You were all awesome, but I hope I never have to see any of you again. :)

My little love (Charlie) is there today after being injured by another dog. The staff was just wonderful. Its so stressful and scary when youre in this kind of situation. Having a kind knowledgeable staff that are able to reassure and help you cope is critical. I was on the verge of falling apart and I felt so supported! Thank you to every single staff member there. My little guy is the love of my life so this means everything to me.

The staff was really friendly and accommodating.

The vet is amazing however the other staff are very rude especially the heavy sit nurse in the back. She made the entire visit worthless and not only did I waste $94 Ill never be back here again. My first visit in the pm was 5 stars however this one was terrible.

I’ve been here a few times in the middle of the night, and I have always been more than happy with the service and care of staff and dr. I highly recommend this business for your fur babies.

After taking my puppy to another local 24 hr vet hospital where I was charged $500 and nothing was done for my puppy besides x-rays. My puppy was still in pain and needless to say I was disappointed. I phoned Fresno Vet the following morning they immediately got out puppy in and provided great care to him. I highly recommend Dr. White and his team.

Our experience with Fresno Veterinary was traumatic and embittering. We brought my four-year-old dog with an obstruction. The late night Vet callously implied that euthanasia might be best. While she granted a surgery would save my dogs life, she concentrated on potential complications. We should have listened to our gut and to our dogs gut. With the deepest remorse for our pet, we admit we went ahead and trusted this vet, plunking down $5 Grand. She did the surgery and later that morning claimed it was a success. When we picked up our dog, we were shocked to see an incision from throat to tail on belly. He was in so much pain. Within the first day, we could clearly see his distress. We called and spoke with another vet. He acted annoyed. He said this was a major surgery and we couldnt expect our dog to bounce back too soon. He said we should go to our regular vet now. On the evening of the second day, we could see his abdomen starting to swell. We called again and expressed our alarm to a tech who promised to talk to the vet and call us back if he felt there was any cause for concern. No return call. Early that morning, our dog was now bloated and in excruciating pain. This time we decided to go to our regular vet. She examined our dog and said he was hopelessly toxic. If we had got him to her sooner, we could have saved him. We mercifully put him down. The callous and cavalier attitude of the vets at Fresno Veterinary only deepened the pain of losing our beloved dog. We took the vet to small claims court. Shockingly, she threw our regular vet under the bus, accusing our vet of incompetence in assessing our dogs needs -- and if we had brought our dog back to Fresno Veterinary they would have certainly saved him. I tell all my family and friends, if they love their dogs, to never ever go to this place. They have lost their way.

Came in at 4 in the morning and they were very nice and took care of my puppy as soon as they could. Everyone was very nice and I didnt feel like they were really pushy, just gave options and let me decide.

Terrible place do not come here. Dog owners beware.

Staff was quick and efficient, facility was very clean. Would definitely re-visit!!

Great customer service! Fast and efficient! A+++

Highly recommend. They ran all tests that they could but unfortunately it was too late for our chipper. Very compassionate. Wished we came here before it was too late.

Good doctors and friendly staff. I had to take my cat for emergency late at night because she kept vomiting. All staff were very gentle and helpful, and the dr listened my situation attentively and gave me good advice and suggestions. My cat looked much better right after given some medications and IV fluids.

If money isnt an issue then go here... if it is an issue just wait until your regular vet is open. got there at 9pm and left at 1am just to be told that it would be 1.4k just for an xray and to put him under. they also said we would need to drive to LA for surgery when there are some in fresno....

Emergency/ urgent? That is a joke in this place, be warned it seems no one gives damn

The staff here was professional and very compassionate! I had to put my beloved cat down and they were very helpful. They walked me through the entire process and let me grieve. I didnt have to worry about anything, they took care of it all! I chose to have my cat cremated and they took care of everything.

I called to get help with my cat, they kept me on hold forever, then proceeded to tell me that their DR would be in surgery all day and pretty much they would not be able to help me. What the hell kind of emergency Vet are you that you only staff one DR and dont care about other pets that need help!! I do not recommend this place, they are rude and inconsiderate.

I am super glad there are emergency places to take our beloved pets. With that said, this place wants only one thing from you and thats your money. They sincerely could care less about your pet. Dropped a grand for my 16 year old dachshund that was in pain due to a deteriorating back condition. We thought we had enough tramadol from a past Vet visit, but realized 5 days after that we didnt have as much as we thought. When I called to get some more I was told that I would have to bring him in again to get meds because the Doctor who saw him wouldnt be back till Tuesday and they have strict protocol for controlled medications. So evidently the current vet couldnt be bothered to look at the chart and prescribe a refill? No he or she needed us to bring our dog, who needs to stay still and rest, back in so they could make an extra buck. Sadly emergency vet care is probably one of the most money grubbing businesses you can be in these days. How are common people supposed to take good care of their animals when places like this are literally taking the food out of their family members mouths? $1,000 for 1 visit an x-ray & bloodwork.

DO NOT GO HERE I REPEAT DO NOT GO HERE. they overcharge the hell out of you and when I went to go there for my puppy when he had a fractured leg THEY WANTED TO AMPUTATE IT. The X-rays and bloodwork was $1400 NEVER GO HERE EVER please save your money and don’t ever go here it’s the worst place to go. Ps we waited 5 hours just to get bad news that Wasn’t even helpful it’s like they didn’t even care all they care about is money. 👎👎👎👎👎👎👎👎👎👎👎

Great vets and staff! And pretty reasonably priced! We were in and out within 2 hours and luckily everything was okay with our puppy but the piece of mind without a huge hole in the pocket was great!

They say they are a 24 hour emergency center. Took my cat in at 12:40pm on a Thursday afternoon and was told there wouldnt be a Dr. available until 6:00pm. Good thing my cat wasnt dying. Although, he did have a bad ear infection.False advertising, they are not a 24 hour service.

Dont go unless you see Dr. White and ask if he is there before going, other than that plan on wasting your time and money. We waited 4hrs and got nothing out of the Dr we saw to even consider staying there another minute. The over 1000$ bill to get our pet help wasnt in consideration. WE LEFT! Lucky we got an opening with our vet the next morning. The bill was less than half of what this doctor quoted us and it took her 45 minutes just to get that.

Thank you for your professional and quick service the other night when we brought our pet in

These people just tried to charge me almost $700. I just started back working.. Its unaffordable to go to this place. They dont bill either. Very sad how people try and rob you in a time like this. Smdh. Thanks for charging me $100 for an exam. And thanks again for nothing. I wouldnt advise anyone to go there unless youre rich. All my dog had was a limp

This place is wonderful. The staff are so professional and gentle and caring. I had the difficult task of having to put my dog to sleep today and I feel like they ran all the tests that could be done, explained everything clearly and when it was time he was able to go peacefully in the most gentle environment possible. Thank you for helping us make the best choice and caring about the animals and their human owners equally.

The staff was very kind and caring when I brought my dog into to have surgery for her broken femur.

My 14 year old toy breed dog has gotten himself into fights, and has congenital issues. He had a severe crisis recently and since my vet suggests that we use this service, thats what I did. Im also a retired nurse, and Im pickyThey took excellent care of my best little friend. Great assessment skills from Registration to Vet arrival. The Vet tech was careful and knew exactly what waa going on. I was a mess and staff was kind.I highly recommend this team.

I have taken two of my puppies here one was 8 months, she had very bad lumps all over her body. Lacy vet told us it could be cancer & to take her to an emergency room to get a second opinion. We took her here & They said it was only an infection and would be able to recover within 1-2 weeks. In less than that time she couldn’t stand on her own or even eat. She lost so much of her energy.I took my second puppy 2 months old in. With suspected parvo but he was still eating and still had plenty of strength. We payed for the sub dermal iv fluids- so he could get rehydrated. They used the absolute minimum amount of iv fluid possible. He died 1 day later. Also, we later discovered the medication they prescribed him was not supposed to be given to young puppies. So that might have played a significant part in the outcome. I am 0 for 2 when bringing pets to be treated here and cannot in good conscience recommend or advise anyone to ever bring their beloved pets here under any circumstances. If I could give zero stars I would if you love your pets as much as I love mine, please.... go somewhere else.

I cant say enough good things about our experience with Dr. Katherine Burt. My husband and I brought our senior chihuahua, Louie, here on 4/7/2020 around 5AM because he suddenly was having a lot of trouble breathing.Unfortunately we had to have him euthanized because the damage to his heart was extensive, beyond repair, and he was suffering. He was also rapidly declining and the medication was not working despite our hopes that it would. Ive never had to make a harder decision in life than putting down my best friend of 11 years. We had to make this choice quickly as he was declining rapidly and we didnt want him to suffer any longer.I cant imagine going through what we went through that night without her guidance and compassion.Dr. Burt was kind, empathetic, and extremely knowledgeable. She is the kind of doctor that is undeniably in the right profession and this hospital is lucky to have her. I know my sweet little guy was in gentle, confident hands and despite him not making it that day, I can find peace knowing that he had the very best staff caring for him from the moment we walked in to when we held him as he passed away.There are situations in life where you need the very best person to make the very worst kind of situation in life, bearable. Dr. Burt was that person for us and she helped us navigate confidently through an unspeakably difficult moment in our lives.I dont typically write too many reviews but I felt compelled to because of the impact she had on us as well as us being truly thankful that we had her as our veterinarian. I know there are other reviews on here complaining about the cost but to that Id like to say: This is an EMERGENCY center, not a primary care veterinarians office. The cost is going to be a lot higher here because, well, its for emergencies and they arent going to be cheap in most cases. Ive never felt bullied, pressured, or forced into any unnecessary treatment options by anyone and Ive been here multiple times over the years with other pets. Wed all like it to cost $20 bucks to save our animals and have exceptional service at the same time but thats unrealistic.While I hope that I dont have to return anytime soon, if any of my other animals are ever having some kind of emergency, I wouldnt hesitate at all in taking them here to see Dr. Burt again in the future.

Went here and they were absolutely the rudest people I have ever encountered, they only want money and do not care about your pet at all, they will not treat them until you pay, they let them suffer until they get money, the front desk ladies are so rude and unprofessional and the doctors have the worse attitude

I brought my guinea pig here late last night after noticing he wasn’t eating, drinking or moving around. He’s a senior piggy so his health is getting concerning. They told me they weren’t fully equipped to handle exotic pets, depending on the issue, but they took him in nonetheless. Today, he’s moving around a lot more and I’m syringe feeding him. He is looking much better!Yes, like everyone says, it’s expensive but it’s an emergency clinic so naturally it will be since they are open any time of day for YOUR pet’s convenience, especially if you have exotics like guinea pigs. The clinic near my house said they weren’t taking in any new exotic pets, so it was nice to go here and not be turned away.