Brought my 12-year-old border collie mix here who had been getting progressively sicker for the last week and it was clear to me she was needing emergency care or she didnt appear she would make it through the night. We came in at about 6:30 pm, and the front reception area took her into the back immediately and they were very nice. The doctors on duty were compassionate and caring and I could tell they didnt like telling me her prognosis, which was not good as it appeared to be bone cancer, and she was clearly in a lot of pain and going downhill with the temperature at 104 and a very high heart rate. Because she had no or little chance of a recovery they recommended humane euthanasia, which I agreed to. They let me stay in the room with her while they gave her the shots and I was able to say goodbye to my sweet friend that has been with me for 12 years. Staff overall was very kind and the only reason I removed one star was the price was over $1,200, which seemed odd considering Id had x-rays and tests at another veterinary clinic just the day before, and I brought all the paperwork with me from the previous examination, so I couldnt understand why I was being charged for essentially the very same tests again that werent necessary. It is frustrating how so many veterinary clinics in Fresno seem to price gauge and upsell the clients, especially in a town with such a poor economy with many, many poor people. $1,200 seems high for an outcome of a dead animal. But it is what it is.

My husband and I just moved to California when our pup had her first litter. It did NOT go to plan and our girl Velveteen ended up hemorrhaging into her abdomen through her ruptured uterus. When I left her for overnight care and surgery, she was lethargic and not acting like the Velvet I knew. Since her care, she has fully recovered and is being a wonderful mama to her pups.The doctors, techs, and receptionists were all so wonderful. It was such a whirlwind of emotion and fear for our girl’s life, but they took the time to explain things and give us updates. Without the skilled staff, Velvet wouldn’t be with us today. The names I remember are Dr. Kennedy, Dr. Polly, Dr. Shaw, John with finances, and Jessica at reception, but everyone I interacted with were so helpful and gave my girl the best care possible. Thank you can never be enough.

I have taken all 3 of my pups to 24/7 Pet Vets. And each of them received the absolute best care. It is busy at times. Its an EMERGENCY facility. But the staff works tirelessly and professionally. The doctors are amazing. One of my pups had acute pancreatitis. 24/7 Pet Vets kept him over night and kept me updated. It was touch and go, but due to their expertise and care he pulled through. They SAVED his life. That same little fella developed a tumor on his spine. They referred me to an oncologist in LA. Again they SAVED his life. Cant say enough about 24/7 Pet Vets!

I took my dog on a Friday morning. We arrived at about 10am and weren’t admitted until 2pm. Then, we waited inside a waiting room for another 1.5 hour. It was a long waiting time. The doctor finally came to see my pet until the receptionist reminded (?) them we were there still waiting. During my time there, 2 others walked out and asked for the $75 examination fee refund. I thought my dog would be seen more quickly since it’s an emergency center. Prices are higher than your regular vet. One of the receptionists is much more knowledgeable than the other, which I found out later when she was explaining this to someone else and referring them to a non-emergency veterinarian. After my pet was examined and all, I left until about 6pm.

Amazing vet. I took my dog there earlier today for an emergency. The staff was so kind and helpful

Dr. Eby and Sarai, I want to thank you for saving my baby’s life tonight. Sarai I was a nervous wreck walking into your center Tonight. You showed me nothing but love, I can’t thank you enough. We need more people in this world like you too, thank so much!

I am so grateful to the hard working and dedicated staff and doctors at 24/7 petvets. I have taken my dog, Bear, there several times, and always grateful for the level of care he received. The prices are reasonable and fair. If I had one complaint, it is that it can sometimes be a long wait to be seen by a doctor. But it’s a hospital, so more urgent cases take priority.Recently, my 15 year old dog, Bear, had to be put down because of his failing health. The staff were so caring and understanding. They prioritized him, and saw him very quickly. I was allowed to say goodbye to him in such a kind and respectful way, that I will remember that experience for the rest of my life.

I have gone to Emergency Pet Vets Many times throughout the years and have spent thousands of dollars there to care for my sick pets. I’ve actually gone and paid money to Go Fund Me Accounts for hurt animals at the hospital. I do not know what happened to this place. I have never ever been treated more poorly in all my life. I was quoted one amount went in I had to pay a different amount was overcharged. The office manager got mad at me when I questioned the bill, then they came out and threw my cat on the counter and told me to get out without giving me any of his prescription or medicine. I was told they would give me some food to hold him up until tomorrow but because I question the bill, told me just to get out! I had to beg to get his prescription and some food to hold them over until the next day after being forced to pay over $3000 to get my cat back . The front office associate is the rudest person I’ve ever met. Do not go there! Do not support them! All you are is $$$ to them!They take advantage of you at your most vulnerable moment when you’re in despair over a sick pet. They are Monsters!!!

We have taken all of our pets to 24/7 PetVets for many years and they are absolutely fabulous! They are professional, friendly and fair priced. The hospital has been recently remodeled and is very clean, modern and comfortable. I couldnt recommend them more! Thank you!

No one wants to be in a situation where you need to go to Pet ER in the middle of the night. But if you find yourself in this situation this is the place you want to go!! I have been a handful of times over the years and I wish they could be our family vet permanently. Everyone is so nice, efficient, courteous, knowledgeable, and cares very much for our pets wellbeing. Now you probably will have to wait, but it is well worth it. They have saved our pets lives! I cannot thank them enough!

All around terrible customer service, except for the receptionist. Waited for 3 hours. 2 of which were spent in the exam room, after they took my cat back. Could only hear the staff talk and laugh about whatever. They did not examine him, did not tell us what was going on. We had to go ask what was taking forever, when we learned it would be 4 hour wait due to a critical. I asked them for my cat back and left. If I could give 0 stars, I would. This place needs better management or something.

Don’t waste your time. We sat there for hours with no communication or explanation. There was no urgency or concern for my cat. They certainly got their money up front though. My cat was never seen because his need apparently wasn’t as immediate as others. But the kicker is we were the only ones waiting to see a doctor for the first two hours.

Took a 2 day old, rescued kitten in for a checkup due to lethargy. It was extremely rowdy when we got her but then declined fast the next day.I’ve read all about Fading Kitten Syndrome/Failure To Thrive, I know its common but it didn’t feel like that to me.Her breathing sounded weird so possibly pnemonia. I asked them to please check.I don’t think they even listened to her lungs.They labeled her failure to thrive.We got fluids and tube feeding, which who knows if that was done right.She was so much worse when she got back vs before. Died within hours.

I cant afford treating my best friend here as I assume most people in the valley cant, but I deeply appreciate how each time I explain to them that Im on budget and they kindly refer me to vets that are reasonable for my budget. I truly appreciate that and I will come and do business here in the future when its here affordable..

I recently went to 24/7 Pet Vets to help my mother with her sick 7 year old German shepard. From beginning to end despite the wait time which we understood due to it being an emergency hospital the staff and Doctors were amazing. From Samantha who was gentle with my mothers dog and let her know everything she was doing to her pet while still being able to answer my mothers questions was amazing, even with the long wait Samantha came back with water bottles for my mother and I and checked on us and kept us updated with what was going on, my mother was stressing less after every time she came to check on us. To the lovely lady doctor on staff thank you for all the work you do! My mothers dog has had a complete turn around and is back to his normal goofy self. Thank you 24/7 staff keep up the hard work!!- A

Lost my old girl today, had to put her to sleep.No other vet would take her but they did and they worked quickly even though they were busy. And the first desk workers we so sweet and understanding. Sarah and John were great. She was a critical condition so they worked fast but if it’s nothing too serious be prepared to wait a while. They have some serious cases coming in all the time and if ur baby isn’t in a bad state you’ll be there for a bit. They let me be with her in her last moments and gave us as much time as we needed with her. The prices are going to be high since it is an emergency hospital but they’re pretty good at trying to give you alternatives and help with finance.

This place is an absolute joke. All the reviews you read about their inadequate customer service are true. I was referred to this place because the vet ER I take my kiddos to was at capacity. I was already aware of 24/7’s reviews but gave them a call anyway as I had no other choice. I was put on hold for 20 minutes and it only lasted 20 minutes because I hung up. What’s even more embarrassing about this place is that their “on hold” messaging on the phone talks about how “when there’s a pet emergency, every minute matters.” Pathetic that they utilize that sort of messaging. I can only imagine what the rest of the experience is for this inadequate, joke of a vet ER. Do yourselves a favor, don’t waste your time or continue to give this awful place your business. Try the vet ER off of Herndon and Palm. They’re awesome unlike this place.

My dog Mac was in acute pain, lethargic, could not open his eyes and was shaking. I took him to the 24/7 PetVets in the middle of the night (Thursday morning). He was seen by Dr Barns. She treated Mac with an antibiotic injection and ointment. He seemed to be recovering on Friday. By Friday night his symptoms were back and actually worse. I returned to 24/7 PetVets early Saturday morning. He saw Dr Palikarov. His actions and advice, I believe, are why a week later Mac is recovering and his vision is improving. His advice was to have Mac seen immediately by specialist and the meds prescribed were confirmed by ophthamologist. The services provided were what Mac needed. The technicians were gentle and caring with Mac. I would take him there again should Mac need emergency services.

Awful experience they take way to long to help with emergencies that a really time sensitive and some of the staff is very rude take your pet to any different emergency vet. The waits not the thing that sucks the most it feels like you pets a money sign to them and they dont really care if you pet comfortable or not

The staff is skilled and compassionate. But the cost of having your pet treated here will nearly bankrupt you. I dont think this issue is about 24/7 PetVets in particular. I think it is the accepted and immoral market for emergency animal care. Yes you can qualify for Care Credit in some cases, but if your credit is below average you will pay over 25% APR. So yes, they provide an excellent service. And the cost is unconscionable.

Was told by receptionist that our wait would be 1hr-1hr & 30 minutes. Ended up waiting for 4 hours to be seen & was then seated again while the staff & the doctor in the back chatted away about their personal life for an extra 40 minutes. Definitely go somewhere else if your pet is actually having an emergency

Had to go for an emergency for our familys cat (my dads baby) as he was in critical condition. They charged us $500 up front and that took care of everything they need to try to stabilize him. After waiting for around 30 minutes. I was called to the back, and the doctor gave me the bad news that he unfortunately did not make it. He explained what they did and how he reacted to the injections but it only lasted as far as he could hold on. They gave me some money back for not using the full $500. Gave me the option to take him home in a box they supplied so I can bury him. The doctor was really informative and compassionate. They lady in the front named Sarai, was also compassionate and even asked how my dad is handling the news. I appreciate their hard work, honesty, compassion, and dedication. I understand people may complain about waiting, but when an animal is in critical condition. That is their first priority.

I dont recommend this place to anyone.. One of the front desk ladies is really rude. The other lady with all the tattoos is the only one who was nice and showed compassion. I paid 145 at this place for the visit and a Parvo test waited 3.5 hours and was told the test was negative but they still wanted me to wait a couple more hours for who knows what this was on 5/24/2021. On 5/25/2021 I took my dog to a different vet and paid 105 for the visit and fluids and meds. I paid way less and got better quality service and actual answer from a different Vet

Yesterday 4/8/2021 my small dog got stacked by a husky so my sister had to take by baby to the vet thinking that it was emergency 24/7 like the name says.. she took her like at 4:30 ish and nothing was done to her just pain medication and by the next day at 8:00am she was still there !! Still didn’t go in for surgery so my sister went to pick her up and take her to another more capable vet she ended up paying over 1500 for them to give her may baby all bloody from the neck ?? Is not fair

Forced us to pay an over the phone evaluation charge only to turn us away in person with my dog suffering a medical emergency. Front desk lady was rude and asked asinine questions just to decline us in the end. Save your money and your pets health and never come here. Other services exist and are better.

Brought my dog here after being hit by a car. Obviously they treated it as an emergency (ahead of other patients), but they took their time with EVERYTHING! We arrived at 4pm and we are currently still waiting on them to release our dog (it’s currently 11:30pm!). One Dr. took x-rays, he left. The x-rays were of the wrong or “unnecessary” parts so the next Dr. wanted more x-rays. Keep in mind x-rays are billed as well. We waited for a room just to talk over/ review details of our dog’s situation and that took almost 2hours. So far we have been waiting an hour for them to lease our dog. Btw they don’t do surgery here so we have to take him to another place to get him fixed.Care-free staff. Long waits. No doctor-to-doctor communication. Unorganized. Will do their best to Bill you even when unnecessary.ONLY advantage- 24/7 (probably the only reason why they have a few stars).

I called letting them know about my dogs situation and the girl cut me off while I was talking rudely and put me on hold them had me on hold for 5 minutes. Then pursued by calling me a sir. They need new employees who actually care for animals and have respect for the owners and pets! Would definitely not recommend going there! >:(

Called on NYE to see what the wait time was, was told it was only an hour (I called all over town and most places it was 4+ hours). I showed up and got right in. All of the staff I encountered were very friendly and professional. Dr. Shafer was awesome! She gave me a lot of info, and my dog is making a great recovery. Highly recommend.

If you have no other choice and it is truly an emergency, then go.I experienced exactly what others posted in their reviews.Long wait time (6 hours) and emergency rates for simple tests and medication.Thought the vet was kind and seemed to genuinely care about my dog’s condition, hence the 3 stars. The cost and tests ( an alleged x-ray that we didn’t even see) made for a negative experience.

Service varies from visit to visit.The vet techs and front staff Ive interacted with have all been kind and patient.Theyll take care of your animal but from my observations, having to visit many times this year, theyll help your animal a lot faster if you say yes to the things on their estimate. If not, they may tell you 45 minutes and youll still be there two and a half hours later with no updates.

I went in today for my puppy who was feeling sick. It turned out he had Parvo. The veterinarian and workers were all very nice.They made me feel comfortable. Prices might be high but thats because its an emergency vet.I couldnt afford the high expenses so they helped me out with a little more on my budget. Its always a risk with Parvo so i hope our dog makes it. Overall I had a good experience.

Negligent doctors. Worst vet experience I have ever had. I will never go back here. Terrible communication from the vets. They were not even going to tell me that the couldn’t find the drain that I told them dislodged into my dog. They were going to send me on my merry way. Then after another surgery at my primary vet, two more rounds of antibiotics and a culture and another surgery the drain was found. This place has the audacity to say that well your primary vet stated that the drain was hard to find and we feel that we did our due diligence by looking for it with FORCEPS (my dog is almost 80 pounds) that it wasn’t their fault that they couldn’t find it. Worst place ever. Worst experience ever. Do not go here!In response to the owners comment:You failed to mention in your “synopsis” of what happened that I was not told to bring my dog back to you, I was told to make an appointment with my primary vet. The whole reason the drain removal was attempted at home by an RN was because I had already spent upwards of 3,000 to fix my dog. Not to mention the fact that you x rayed the WRONG SIDE of my dog when looking for the drain and it was not read by a radiologist until I asked to see the results. Which by the way, the owner would not send to me after multiple requests.

If you want any percentage of your pet surviving go somewhere else. I brought my puppy here in the very early morning cuz my dog was bad. Sick and nothing esle is open at 3-4 am. I was looking for help and left feeling I left them $300 and zero empathy or hope and a go to your regular vet, its cheaper. I should have known my pup wasnt important enough to save or HELP when we were left in a waiting room for 2.5 hrs with no assistance to my pet. All I kept thinking is ever minute counts. Where are they? Why arent they giving him something. You know this dog is sick. You know the basics of what he needs and you are going to leave us here knowing ever minute that passes is life threatening. I was confused and upset but believe this place is here to help. Surely they are preping something and will help. But, Instead I got a diagnosis and $3000 estimate for 1 day of care. When I said I could not afford that the next question was, whats your budget? Budget? Confused I said budget? I could not believe they just asked me that. Thats what I walk with from this place...i should have been prepared with a budge. Of course. How stupid of me. Maybe I was ultra sensitive and emotional but my dog was sick. I needed wanted help for him. I do not believe my puppy receive genuine help, assistance or for that matter simpathy from a person, establishment who promises and took an outh to help another living breathing creature. They make you pay up front to make sure they get their money. They probably do this because they know you will NOT pay after receive very little, minimum help or assistance. Somewhere someone forgot why they go into veterinary medicine to being with. To give these precious pets a viable chance. To assure owners their pets lives matter. I do not feel they cared enough to sit me down and really discuss true doable options to allow me the chance to help my pet live. Instead I waiting and cut a check and my pup died. I had a sick pup. I dont blame them for that, but I can blame them for the lack of interest I felt I receive for his life. And just for the record. When I asked why I had to wait 2.5, i was told, our normal waiting time can be 6-8 hrs like I should have been grateful we only had to wait 2.5 hrs watching my pup suffer instead of 6 or 8! Mind you I was the only one in the office at the time. There were no other cases persons that I saw or heard in the office 2.5 hrs were were there. I could hear the dr.s talking about person stuff and an occassional chuckle from them. Would you think that they would have offered to at least give him fluids. They didnt even check him for dehydration. They confirmed he was sick with their $145 required test, gave him less than 25% chance of survive before they gave him a 75% chance of living. 1 star is 1 star toooooooo many. I would give them-100 stars if i could.

Worst place ever to take ur pet. Took my dog there he was having trouble breathing we got there filed out the paper work and the left us outside in the heat and my dog ended up dying

If I could give this establishment 0 stars I absolutely would. We brought our 17 week old puppy here when he was having breathing issues. They gave him a couple of shots and monitored him for a couple hours and then sent us home, and he didn’t get better. So we brought him to a different pet ER where we feel they took wonderful care of him. However, he was having trouble breathing for too long and we are now having to put him down. Do not bring your pets here

The staff and vet are super friendly. But because of covid and skeleton crew, we had to wait hours. They admitted my kitty right away for observation (since he collapsed earlier that evening) in case things got emergent, so I appreciated that.He was admitted at 0130 & we didn’t get to a room until 0405. Tests were able to be finished around 0550. We were able to be discharged around 0630.It was an expensive and long night esp me being 8 mo pregnant, but their bed side manner makes up for it. Even their front desk staff member stayed 2hrs passed her shift to help keep things flowing.I do wish they had a better way of communicating updates, but I know they were running super behind. Like I didn’t realize there were people in the rooms before us because there were 3 people checking out when we arrived, so I was wondering what was going on. There were people that checked out from the rooms after those other people left that I didn’t even see upon arrival. Just goes to show how busy it was.

We were visiting the area and unfortunately my dog got hurt by another dog, we looked for emergency clinics and this was the only avaiable at the moment, I check the reviews and when I first saw the bad reviews I thought that they were just a couple of bad and isolated experiences, but I have to said that they are true and unfortunately they seem to be one of the two avaiable options in Fresno.Like some people said the wait is terrible, the cost for treatment is outrageous, definitely dont go there!

Please don’t come here if your pet is having an emergency. They’ll place you on hold for 30 minutes and leave you waiting all night to be seen.

The lady at the front desk needs help she huffs n puffs every time she helps some one she litterally sounds like she hates her job smh

Great experience from start to finish. Every single staff member was kind and caring while my dog and I were at the facility. I was thankful that they were open 24 hours to be able to see my pet. Highly recommend the facility-it was super clean, staff made every effort to get us in and out in a timely fashion, but most importantly, they showed genuine care/concern for mine and my pets well being! Thank you!

My Yorkie had an accident where his eyeball came out of his socket. This incident was horrible for me & my family obviously. We got there at 9:30am & didnt actually get seen until 3 hours later. I would imagine with these kinds of cases, time is of the essence. I was told by the vet when she came in that we should remove the eye, that its not the end of the world. It really seemed she didnt want to deal with trying to repair it. She also told me she had surgery for another more pressing case. This is a terrible bedside manner. I know my Yorkie is a dog, but hes part of our family & it didnt seem the vet really cared. I ended up taking my dog to another hospital, Maroa Pet Hospital, and they took us almost immediately, cost less, & repaired the eye! If I would have stayed, my dog would be without an eye!The only reason I put 2 stars was because the person in the front was very kind to me & my dog.

I believe that the doctor did a wonderful job with my dog. What I am not satisfied with is the staff at front. When we first went in we waited 2 hrs just to be told he was going to get surgery which we had gone in because of a dog attack and that was already clear. By the time I signed everything it was 330 and we left. I called again at 8 and was told nothing had changed, the doctor would call me when surgery was done. They never called I called at 8am the next day and thats when I was informed he was ready. As if that wasnt frustrating enough when I got there I waited another 45min to check out. While I was checking out the receptionist would stop mid conversation to answer the phone and have full conversations with them. When I told her how frustrated I was about last night she said well no news is usually good news. No news kept me from sleeping that night thinking I could receive a call at any minute. Terrible service.

I brought my baby in a week ago. She was so very sick I didnt think she was going to make it. She is a pom-chi and only weighs about four or five pounds. She was diagnosed with pancreatitis. They gave me options of working with me and my budget. They were calm, caring and compassionate when I was breaking down. As I cried to them not knowing whats wrong with my baby they listened and didnt make make feel bad. They answered questions and explained things. They even took the time to answer questions when I called them there following days to ask things. They wait may be long there but thats only because of the other sick babies. I would recommend them to someone who is scared and wanting the best for their baby! Thank you to all!!

I had to put my baby Peanut down. As you can imagine its a very hard decision and experience to go through. Everyone there was very patient with me. From the front receptionist to the actual Doctor and everyone else in between. The made my last moments with her special. Thank you!

For 4.5 hours I would have to wait to get someone to look over my puppy whose eye got damaged severely until I decided to go to another place where I was helped within less than 1.5 hours.I just laugh at the idea of this place being a 24/7 emergency/ER location for pets with only 2 rooms being available and apparently a very limited set of vets who can help and assistance to meet the demand.They claim to only allow walk ins yet they might as well take appointments over the phone to save people like me who drove from Lemoore a 40 minute drive.Avoid this place if youre in a rush to treat your pet.

My brothers chihuahuas was attack we call arrived around 9:30 pm they took her in as soon as we were there happy about that. At 2:30 am she was ready to come home was told to take her the next day to a veterinarian hospital to have her bandages.replace. To our surprise they did not stitch her up the doctor was upset wondering why they didn’t do it because she was pretty bad they just wrapped bandages around her neck no wonder she was crying on the way home and all night bandages soak in blood in the morning. Maybe because my brother didn’t have the thousands of dollars he’s on a fixed income disable So they charged him Hundreds of dollars. Thank God this hospital we took her stitched her up kept her overnight for less what my brother paid for. Just hope nobody has to go through this our pets are like our family to.

Place is no good, I called and they had me on hold for over 20 minutes, they are very rude, they would cut me off and would just randomly place me on hold. I would not trust this place. Also looked very messy and unsanitary. Save yourself some time and go somewhere else!!

I took my cat in for something I thought that was rather urgent, though totally treatable. The vet realized right away that his symptoms were not normal for diabetes, and, though my budget was extremely tight, suggested the appropriate course of action to determine that it was NOT his diabetes acting up and that something far more serious and, unfortunately, not treatable was happening with him. She was compassionate, caring, and treated us both expertly with experienced guidance.I received a condolence card a few days ago and couldnt bear to open it but I just did and they sent me his paw prints. I could NOT be more touched! I cannot tell you how much these paw prints mean to me. Abel was my family for 14 years, my service animal, and one of my closest friends. Thank you so much.

Amazing pet care at all hours! My cat was acting horribly lethargic and just sickly overall. He also started gagging and swallowing nothing for hours. I was really concerned, because hes normally super hyperactive, rambunctious, and a huge troublemaker. But a very cute troublemaker, much like a 3 year old toddler. His normal vet had closed for the evening and my other pets normal vet said they already had too many walk-ins for the night to take us. We were recommended to come here instead and they took such good care of my little buddy. Even after my horrible recitation of his symptoms, the doctor was pretty much able to accurately diagnose him after only touching his belly for a few seconds. Her diagnosis was confirmed after the results of his blood work and x-rays came in a couple hours later. They were able to give him medication and fluids, because he was severely dehydrated from the vomiting. They gave us medication, instructions for a special diet, and as soon as we got home, my cat was himself again. He was feeling so much livelier and I could tell he wasnt in as much pain anymore. Thank you so much for taking care of my Blonde at such a late hour! Thank you for the great service you provide and thank you to every veterinarian, nurse, radiologist, vet tech, receptionist, janitor, staff, etc. for coming into work during this crisis and for staying open into all odd hours of the night. You are lifesavers.

Amazing staff and extremely nice office... highly recommend

Ok I need to let people know my experience with this place ok my 6mon old pit puppy had ate some old good out the garbage well she became really sick so we took her in for them to charge $140 for a exam and a parvo test she had her vaccinations..but they insisted parvo test ...well they told me she had parvo ...and said she needed to be treated and came with a sheet with prices...well we took her home and happy to say she is fine now and heathy.... I think this place is horrible heartless and just evil ....for telling us our pet was gonna die from something she never had .....crazy to me....

Do not go here unless you absolutely have no choice. I spent 8.5 hours there to be charged $1,500 for diagnostic tests, antibiotics, and pain meds. To actually treat my pet, they wanted $5K. We waited 8.5 hours to take our pet home and hope for the best. Luckily I was able to reach our regular vet who was able to get us in first thing Monday morning. The staff here is lovely. The wait and the cost are a nightmare. While waiting I saw many pet owners take their pet home in tears, without treatment after waiting for hours because they could not afford the exorbitant cost.

WE TOOK OUR 13 YEAR OLD CHIHUAHUA MCLEOD FOR DENTAL SURGERY ,THEY ENDED UP TAKING 15 TEETH ,I WAS SO SCARED ABOUT DOING THIS, EVERYTHING TURNED OUT FINE .HES DOING GREAT THEY CALLED TODAY TO FIND OUT HOW HE IS DOING NO ONE ELSE WOULD DO THAT THEY ARE GREAT PROFESSIONAL AND FRIENDLY THEY KNOW WHAT THEY ARE TALKING ABOUT WHICH GIVES YOU CONFIDENCE EVERYTHING WILL BE OK

You better put in for your vacation time if you come here cuz your gonna be here forever. I was told I’m next all day.

The wait time is too long unacceptable.

This was my first time at a vet ever. Checked in over the phone at 1130 & they told me there was 4 people in front of me. Ok fine, we waited. Called again after an hour, the receptionist said there was 4 people in front of me. After an hour? Really!? Still gave them the benefit of doubt and continued to wait. Finally got called in at 3. They told me my dog would be ready in 20 minutes & ready to go home. it was over an hour!! It is now 4:45 and still waiting!!!!!!

The visit was not worth a total of over $200.00. Erin Zimowske DVM didnt even diagnosed Chewy correctly nor were they able to put the cone collar on him. We had to do it ourselves.

My very first time at a vet and it went very good! The waiting time was a bit long but it’s expected since it’s an emergency vet. my puppy had parvovirus But thanks to there hard work and medication my puppy survived and I couldn’t be any happier Thank you !

I do not recommend this place at all , you can take your dog who needs medical attention asap and you will have to wait 6+ hours . but will be so quick to charge money without even doing anything to your pet

Took my kitten in here tonight because he got sick and I didnt wanna wait till the morning and have to call out from work. The receptionist was helpful, friendly, and quick. The vet and vet assistant were VERY knowledgeable and helpful. They all knew what they were doing and in left very satisfied and impressed. I know where to go when I need to take a pet last minute

The staff is rude and uncaring about what is happening with your pet

My boyfriend and I took our dog on Sunday 5/17/20 to get him checked out for parvo. Once we got there we checked him in and had to wait over 6 hours to be seen. This is the first and last time we are ever going to go there. I do not recommend this vet to any animal. We are completely unsatisfied and our dog was mistreated by the staff because they were treating him as if he was a lost cause and didnt matter.

In an emergency situation, I had to take in my senior golden retriever Rosa, do to a breathing problem. It turned out to be a tumor. They made her last hour peaceful and it was easier for my family. I appreciate the staff for all of their hard work. Also for their kind thoughts.

They were amazing and saved the life of our dog. The staff here are angels. We are so grateful for them.

We are very grateful for your help with our little puppy. Thank you for your beautiful heart and human warmth. God bless you all every day. Thank you Christ for your hope and mercy.Of course I recommend this 24/7 E H. 😍

The staff was beyond friendly. We were treated with smiles, compassion, and even offered a bottle of water. Ollie was treated, and was sent home same night and is already doing much better.

This place was the worst $415 I ever spent in my life my dog was pregnant and is having a very hard time with it. She had a dark discharge and had been in labor for 3 days the doctor did not even check to see if the baby was too big to be born and offer some kind of alternative birth.in fact I dont think she even to acted like she cares she just wanted to take our money take some X-rays and then charges $75 for a ultrasound and said that the baby had a strong heartbeat. thanks consequently later on that day my dog had one puppy and it was born dead I would never recommend going this place ever

My Dog JP was hit and run over by a careless driver whom never stopped just drove off this evening ! I immediately looked up the nearest Vet emergency hospital and so When I called this hospital I conversed with a very friendly person whom I told I would be coming by soon to bring my JP in. Once I got there this hospital took full control and assisted my JP immediately, I then registered in at the front desk for which I again was greeted with extreme care, a warm welcoming smile and a concerned demeanor which made me feel safe. Once JP’s doctor looked over all X-rays I was brought in and thoroughly genuinely was given a thorough explanation of the seriousness of my JP. Unfortunately my JP could not be saved and they allowed me as much time as I needed before My JP was placed to sleep in eternal peace. My most heartfelt thank you to the entire staff for taking good care of my JP and doing what they could to care for him. I highly recommend anyone in an emergency situation with your animal baby to come to this hospital you will be immediately cared for and they will care for your animal baby as if it was theirs. Gratefully yours Jeffrey Paul Terry

I first took my German Shepherd to 24/7 because Dr. Ravi Dhaliwal was able to start him on chemo, for cancer. Unfortunately, my dog tried to bite the clinic staff, but they were patient and kind. The cancer spread. The doctors had to take tests to explain the problems, that the cancer was causing. If I waited long, I cut them slack for that, because other people were bringing in their fur babies for emergencies. Btw, it costs more here than other clinics in Fresno--but pet owners need to understand that emergency services, tests, drugs, critical care by vets etc. is VERY expensive. They were honest with me about my baby dying, and sent him home with painkillers, because I didnt want to put him to sleep then. I lost my fur baby two days later, and my heart is still shattered, but I thank the staff at 24/7 for helping me try everything I could to save him.

I know I rated only one star, and i know this is exactly what you dont want to see when you are in need of an emergency, but right when I had arrived, my dog and I sat in our cars till we were allowed to be in a room. They said wait would be at least an hour due to a large amount of emergencies with pets. Which I was completely fine with. While we waited my dog started to bark at completely nothing, I parked right by the door and did not see any pets come in or out or saw anyone at all! Her barking made me very suspicious, so I trusted her gut and mine to leave. Of course my original veterinarian wasnt available to I had no choice but go in again. So I did and was the only person seen, they made me wait for 1hr to see vet and then someone came in with a minor issue (door was open to the lobby) and my dog was still slightly barking but I calmed her. They tried taking advantage of me and our situation by almost charging me $800 for blood work and x-rays. Took another hour to be seen by the actual vet and slightly passive aggressively telling me to control what table scraps she receives. Of course I never have power of it because Im usually at work or school and my grandpa does as he pleases even after I tell him to stop. Anyways, the staff here were passive aggressive about what happend to my dog and how I couldnt handle the situation about table scraps and money. For a small time they asked me to step out so they could administer fluids and shots, confused as to why they didnt let me stay in like every vet office allows me to stay in, I hear her yelping and crying and suddenly nothing. She stops crying which worried me, because who knows how they handled her. A day after she did not seem herself and was afraid to be held by me or go to sleep, fortunately my vet was available the very next day and I was able to help her. Shes doing perfect now! Moral of all this: watch out for big money scams, passive workers, listen to your animals instinct if they seem even more weird to you. If I had done a walk in somewhere I would have saved money, now I got 2 vet Bills from 2 different places :) fun.

Excellent care & the people that work there really love animals & are very knowledgeable & professional. My only caveat is like all health professionals they tried to pad the bill. Took my cat Harley Quinn in as she was choking on a piece of dry cat food & going into shock. They put her on oxygen & wanted to keep her overnight for observation which would cost me between $2,500 to north of $3,000. Took her home with some medication to keep her relaxed & ended up with a bill of about $400.00.

I have probably had one decent experience when one of my dogs broke out in hives. But other than that, I dont have any good words for these people.I took my puppy in for his eye. Now, about this little guy, he found me at about a month old, not being able to walk and nothing but bones. I noticed his third eyelid started to protrude and wanted to do anything I could to keep it from getting worse. The fits emergency night I went there, the doctor couldnt even understand the situation. It was as if he was shy to be around me and didnt know how to answer my questions. Nothing was really done for my poor baby except told what it possibly could be.The next night his eye was worse and I rushed him back. This time the vet was a woman. She ignored every single thing I was telling her about him. And instead of focusing on his eye, she was focusing on how he was partially paralyzed. I told her his condition and that thats not whats worrying me at the moment. His eye was disappearing and a tumor was taking over. She didnt even seem concerned about that. He was prescribed eye ointment and a blood test was done. He was also prescribed so much medication I couldnt believe they would make a five month old puppy take all this. Then she talked about this special test that she wanted to do one him but it would require sending the sample to New York and it would cost god knows how much money. I was told I would receive a phone call in a couple days. Well, for one, he didnt have a couple days and two I never received a phone call. She was so damn cocky and thought she knew everything.Usually if a vet could not provide a service because they didnt understand the problem, they referred me to a vet that could. I had to end up putting my little guy to sleep days later.

24/7 pet vet Fresno Street location reviewI have been here before and had no problems but I won’t be going back. Took my dog here 5/4/2020. We checked in at about 7:15pm. In the waiting room there were other people and some sitting outside as well. I checked in and paid my $65.00. The receptionist kept saying I can’t have more than 3 people in here! Over and over because of covid. I told her my dog and I would wait in the car. She said if he had any other problems bring him in. There were two gals working the front desk. None of the exam rooms had patients in them. As we sat in the parking lot no one else entered taking their pets in. People did leave. Two hours later I went in to check and see where my dog was in line. The receptionist person was now the only one at the front desk the other was gone and didn’t come back and she couldn’t or wouldn’t give me an estimate on time. She pointed to paperwork laying on the shelf and said that he was 2nd up again exam rooms were unoccupied. I thanked her and went back. Another hour passed. Two people brought in their dogs. One had an allergic reaction (like my dog) and another had jumped out of someone’s arms and might have had a broken leg. The paperwork was untouched beside the front desk gal and my dog was STILL in 2nd. I asked the receptionist if I could get a refund because I had been there 3 hours and no one had an estimate of when my dog might be seen. (I knew also that the 3 pets that had just come in would all be seen ahead of mine understandably but what was happening during the 2.5 hours that I sat in my car and waited when no one had brought in any pets)? She gave me a dirty look and sarcastically said sure, sure, you can get a refund, I’ll give you a refund. I told her I would just take my dog to his vet in the morning. She gave me a dirty look again. I told her I couldn’t wait any longer as I had kids that needed to get to bed and my sitter needed to go. I went to get my receipt and card. When I came back she again said I can’t have more than 3 people in here. A guy with a cat that had been vomiting all day and panting came in. The receptionist went and got the cat and put it in an oxygen chamber. 20 minutes later and I got my refund. I told the lady at the counter to have a good night. When I left a senior lady with a walker that was there before me was STILL there. The people that brought their dog in w the possibly broken leg were already out 120.00 and they didn’t even know if it was broken yet. I told them be prepared to wait for any kind of update because I had been there for now over 3 hours. They were surprised. I never saw a vet or anyone other than the 2 ladies at the front desk. But when I had sat in my vehicle earlier I saw several techs go in and out and one even brought back two drink carriers full of Dutch bro’s in the employee entrance. I got home between 11 and 11:15. I looked at my banking online and they had already taken out their $65.00. It’s now Wednesday and still no refund yet. I might have to go down there again to chase down my money but I will no longer give my business to this place. My dog ended up being fine and was checked out by his vet the next day however I think about what if he had no more visible symptoms and he had died waiting in the car with me waiting to be seen?!

This place is a joke. Waiting for 11 hours while staffs were chatting.

Brought my dog here for overnight care following an abdominal surgery. The entire staff, from the technicians to the doctors were really invested in my dog’s care. They stayed dedicated throughout his stay, and I’m happy to say that he is going to make it. I can thank the staff at 24/7 PetVets for this outcome.

After researching vet hospitals that were open 24 hours we decided to go with 24/7 because they responded to bad reviews. My fathers dog Mason was attacked and was in need of medical attention. The staff were excellent from the moment we walked in the door till we had to pick him up post surgery. They helped carry him to and from the car and we were alerted as soon as he was done in surgery. The original quote was quite a bit more than we were able to pay but after talking with the staff we were able to come to a very affordable option. He is now at home and recovering comfortability. Thank you all for your help and compassion.

I took my princess there on 1/14/17 after she was run over, everyone there was so helpful, caring and kind, they explained every step of the process, the Vet was an angel, she came in and talked to my family and I about what could go wrong and what she believe would be the best for my princess, everyone was just awesome, they allowed us to spend as much time as we needed after our baby had passed, they were very courteous and polite. I even received a card from them with my babies paws and a seed card for us to plan and remember our baby! I will forever support and speak highly of this place and the staff there!

I was so scared when my dog was attacked by a stray dog on the street. It was so busy when I went there and the people working there made me feel like my dog was special and important to them. They were so professional and really kind when I was hysterical crying. They did a great job with the surgery. My baby is better now. Highly recommend this place. It is expensive, but any emergency place is.

If you care about your pets do not take them here. They overcharge and it seems they will only help you if youre willing to fork over your money. Once, you tell them you cant afford their tests, they seem to brush you off and not even care what you have to say. Youre better off going elsewhere. If I would have taken my pet to a different vet hospital there is a good chance she would still be here with me. If you love your pet/pets dont bring them here. Do yourself a favor save your money and save your time. Do not recommend this place to anyone.

Its been a few months but im finally putting the review and im still very emotional typing it. Had to bring my baby on a Sunday, she was severely sick could hardly move, all the staff was so caring. Unfortunately we had to say goodbye for good to our baby, it was so hard for my family and I, they gave us as much time as we needed to say goodbye, we were able to be there when she left us, we decided to take her home with us, they put her in a casket type box and brought her to our truck. Every single one of the staff we came in contact with was more than caring. About a week later we recieved a card in the mail with her paw prints and signed by all staff, including the Dr who was helping us that night. Thank you all for your compassion and willingness to help.If you have an emergency i would definitely recommend 24/7 petvets!!

Our chocolate lab of 15 years 7 months went into distress fast, it was a Sunday night August 13, 2017. We have been through this before with our other dogs and knew the signs and we didnt want her to suffer through the night to wait to go to our usual vet. We went to Veterinary Emergency Service. The Vet Doctor was so nice and sympathetic she gave us all the time before & after the procedure. The staff was great. They even sent us a card with our dogs paw prints and that means the world to us. That was such a nice thing to do and I am very grateful. Its a hard thing to have to do but we stay with our pets through the end and Emergency Veterinary Service is a great place to have and we appreciate them very much. We have used them before for emergency situations that required stitches for a laceration and they have always been great. Thank you for being there when we need you.

We recently had to take our Shepard to Fresno Vet Emergency on Fresno St it was on a sat afternoon from her having multiple seizures, I was very impressed with the service we had as they took my Cali in asap and Dr Strickland was very Professional as she thoroughly explained reasons that could be causing the seizures and what they would recommend as far as treatment. Cali did spend the night and we picked her up 24 hrs later. Its been a week and no seizures and Cali is starting to get back to her ole self. Its pleasing to know that the staff truly cares and shows alot of compassion for our loved pets.Thank you for the help when Cali needed it oh and I got a partial refund on the payment I made, true honesty on top of itThanks

Money hungry vet. Do not recommend. Dog stitching seperating and they still want to charge for their own crappy work. Never will I use their service again. Rating on here pretty dead on accurate.

Hated it they took forever and let everyone else in front of me when I was there wayyy before and was not able to see what’s wrongs with my dog 🤜🤬

I took my kitten today around 2:30 am and without going into detail, they were great with her. I would have given them 5 stars had it not been for the obnoxious receptionist guy they have right now at 5:23 pm. I had a qtn for the Vet and instead of asking her, he proceeded to give his opinion on the matter. I insisted so he finally asked. I felt he was a little judgemental and he cut me off on top of everything. I would recommend this hospital and go back if i need to. Hope hes not there.

I AM SO GRATEFUL for 24/7 Emergency Pet Vets!!!On 10/30/19, I took one of my dogs in after being reffered by a very good vet (Dr. Nadeem Akhtar). I wasnt very thrilled with any of the vets and Definitely NOT the emergency vet on Blackstone (NOT caring AT ALL-just want $$$).Anyway, I took my boy in because he was having A LOT of trouble breathing & had lost a lot of weight. We were brought back, and were seen by ☆♡☆Dr. EVE SHAW☆♡☆. I showed her photos of the Xrays and a bit of fluid that were already taken at the vet that recommended them. I could immediately see herGENUINE CARING, training, intelligence, and humanity kick in.I made sure to tell her what kind of experiences Ive had with the previous vets Ive gone to & that I had serious trust issues already. She genuinely apologized on behalf of them, and understood my trepidation, but said shed do her best to help him, because thats why shes there. She said the photos I showed her looked scary, and told me what she was thinking and what she and her team were going to do.Since Im in the (human) medical field, I wanted to be back there with my baby boy, but I didnt want my presence to make it worse for him. They already had him in the O2 kennel so he could get more oxygen becoause his body couldnt take in. They already gave him a sedative so they could take other xrays (from different angles) & then remove the fluid that was in his chest cavity.As I waited in the room, she had one of the other staff tell me how things were going. Afterwards, she brought the container so I could see how much fluid was taken & what it looked like. A sample of it was sent to the lab to confirm her suspicions of Chylothorax. She told me what it could lead to, and reassured theyd be there through it.A few days later, ♡Dr. Loweth♡ called me with the results of the thoracocentesis (fluid), and was also very knowledgable & CARING when we spoke.Bottom line: DR. SHAW & THE 24/7 TECHS SAVED MY DOGS LIFE!!! I have NO HESITATION to bring any of my fur-babies to them, if needed!I read the reviews of this place, and made an educated guess as to how much it might cost to get him quality care. They offer credit & insurance. Also give Veterans/Military discounts (every little bit helps).

I took my dog there and we rushed him there cause he was very sick not moving and not eating and vomiting. To make this story short they did nothing to help him he was in pain the whole time , the prices where way to expensive. We took him twice cause he worsened didn’t do anything for him but waste our time and money. Our dog died a couple hours after leaving. Honestly just go somewhere else that will actually try to better the dog and will be cheaper.

Brought our dog to Veterinary Emergency Services because he was having seizures. The staff treated our pet with compassion. Everyone there was professional and the facilities impressed us. Thank you for helping our beloved pet.

UPDATE THIS PLACE DOES NOT FOLLOW THREW WITH THERE WORD. I WAS TOLD I WOUKD RECEIVE A PHONE CALL AFTER MY DOGS XRAYS BEFORE SURGERY. I NEVER GOT A CALL I CALLED THEM STILL HADNT TAKEN HER BACK FOR X-RAY S. WAS TOLD THEY EOULD CALL ME I NEVER RECEIVED A CALL TELL AFTER THEY FINISHED EXTENSIVE SURGERY. 😡 COMPLETELY NOT SATISFIEDIgivethem a 5 star as of now. I will say I did Not read reviews before which now Im alil nervous. I cannot afford that much money even if it doesnt exceed the max I got a care card payment s would 360 a month I cant afford that. They were amazing on the phone and when I got there promptly got her from the car inside and relieved her pain. They have kept in contact just waiting on them to put her under for stitches

Very nice staff. Took my dog Buddy in because he was throwing up and had blood in it. They wanted to do blood work and a X-ray to see what it might be and suggested to hospitalize him monitor him with IV fluids. It’s would of costed me thousands to have them keep him over night which didn’t think it was necessary as he does have separation anxiety and did not want to put him through the stress. I ended up paying a little over $500. Overall they took great care of my fur baby and was very pet friendly.

The entire staff is knowledgeable and very professional. The way they care for the animals is unmatched; I mean they even give the animals a stitch job like theyre a celebrity! Our precious dog sends a big THANK YOU!!

U.S. Navy vet. My German shepherd got into some rat poison and had to be rushed to their ER. Not only were they quick to jump on the situation. But had a lot of payment options to help cover the cost of urgent care. Even though I caught what he had ingested almost immediately if it was not for there staff and ( vet Eve shaws), knowledge of the commonly used poison ingredients, this navy vet would be without his 8-month-old baby. I said it once Ill say it again.. You guys are saints

I have been to this location several times and each time has been horrible. The employees must have a quota to reach because they kept bringing up issues after issue of what my dog needed and if not my dog would die. I agreed to the X-rays and as expected the dog then needed a cardiologist, then pet insurance, then another specialist,, blood work, I could go on. It was amazing to see how far they would push you to get your money. DO YOURSELF A FAVOR - FIND ANOTHER LOCATION. THIS PLACE IS NOT WHERE YOU WANT TO GO.

My dog had an emergency. I couldnt afford what they first suggested. I told them how much I could spend and they were able to work with me. Thanks for your help Vet. Specialty

I have taken my dog here quite a few times now, poor thing always seems to be sick or have some kind of ailment. Dr. Nagel has taken very good care of her and I trust her completely, always offers to go above and beyond to make sure I am 100% confident in both the treatment and the answers to any questions I may have. I love the way they leave their door (and phone) open to their clients in case they have any concerns. Thank you so much for all you have done for my other child.

They were fast and honest. Helped my dog when she was accidentally poisoned at home. Shes now happy and healthy thanks to the great staff here at VES. THANK YOU.

Terriable experience. I was told my dog needed surgery right away or I could have him euthanized. The vet assistant was rude and cold when going over the treatment needed. She was reading off the list of medical services needed with cost like a robot. Our dog had under gone a tramatic injury, I did not feel comfortable leaving my dog there, it felt like we were just a transaction. I asked for a temporary pain relief for my dog until the next day. I was told the surgery needed to be done immediately if not his wounds would cause an infection and he would die. Next morning I called around and one vet did not perform the surgery needed, the other was 2 weeks out, and the other said it would be later in the week. It was hard for me to see my dog in such pain I went back and dropped my dog off at 9 am , I called at 430 -5 pm to see how the sugery went and they told me they had not done the surgery because they had other critical cases.I lost it, I was told the surgery had to be done asap or risk of death. I just wanted my dog to not be in pain and already be in the recovery stages. The vet who was a different one from the one from the night before said we could have waited a few days. We were also sold medication my dog did not need the night before. My dog eventually had the surgery and is recovering but dealing with this clinic was a nightmare.

We took our cat here when he had a urinary blockage. The care we received was excellent. Took one star off because some of the techs we interacted were rude and I think it is kind of messed up that they require so much money up front. I can understand asking for part of the payment upfront, but when your low estimate is over $1,000 it would be more compassionate in my opinion to have the pet owner pay half of the low estimate to start. Especially since most people are there for an emergency visit, which was not planned for. Overall, I would absolutely take any pet there again. They gave our cat excellent care and were very thorough in their treatment of his issue.

We brought our dog to 24/7 PetVets because they told us they could perform surgery that night to amputate our pups leg, hence the emergency rates, which we were willing to pay. Surgery was not performed that evening (we arrived at 8pm), despite our agreement; it was performed the following day after 10 am. The costs exceeded the high end of the estimate. Originally estimated at 3000 to amputate, we were charged a whopping total of 7000!! When we inquired at multiple stages along the journey we weve been unsuccessful. Unsuccessful in inquiring about all the procedures deemed neccessary; unsuccessful in questioning charges about the expenses above and beyond the cost agreement; unsuccessful in begging them to give us the medications our dog needed for postoperative care (their policy) when we could not find local pharmacies to fill them; and unsuccessful when reaching out to the office manager to discuss our experiences and resolve our concerns. Overall, a very traumatic situation was all that much worse due to poor quality of care for both our dog and my family. We were price gauged and taken advantage of at a time when we were vulnerable and had no choice. Against better judgement, we chose to trust them and I would take it back 100 times if I could. Save yourself and your beloveds the stress of an experience like ours! Go elsewhere!

I am so disappointed in this place. After witnessing a dog being hit by a truck on the way to work, I called and asked for help. They told me to bring the dog in, and they would do what they could. Once I got there, they wouldnt even look at the dog. They said it was too big. When I told them they should have told me that on the phone, she said they did. What??? I would remember being asked how big the dog was and being told it was too big. So I spent the next hour driving around trying to find a dignified way to lay this poor dog to rest.