Worst vets ever... All about Money.My wifes Esa just Died in our Arms after the So called Compassionate vet Refused to Treat her or even See what was ailing her... Less than 12 hrs ago my wifes Esa was full of life and energy. Now shes gone and they didnt even try... Here is what they did do... They emailed an estimate of the diagnostic, didnt even run anything, then they Lectured my wife and I on how we r irresponsible because like every1 else due to Covid 19 we are running low in the cash department... then, after charging us 70$ for them doing absolutely nothing they Lectured us to take her Esa to a vet Asap to get a checkup and sent us home... ONLY IN IT FOR THE MONEY... IF YOU LOVE YOUR FURBABIES I URGE YOU TO GO ELSEWHERE

The staff and doctors are AMAZING. I am so thankful to have found this place. I knew my dog was in good care, they helped me find a GREAT place to perform my dogs surgery. They kept in contact with me and updated me overnight about my dog. My family and I really appreciate their service and all their help.Heres a picture of my dog after we picked him up from Pet ER. His fur was so shiny and he was happy. He was on his way to surgery:)

Took my indoor/outdoor cat in after I removed a foxtail from her eye. We arrived a little after 11 pm and came home about 1 hour later. The doctor and staff were so nice and help find me the humor/bright side to a stressful situation. My cat liked everyone apparently and I paid far less than I expected so those were pleasant surprises. I am very happy with how my visit went. Hopefully I will never have to go back, but its nice to know that my cat has a great place to go if there is another emergency.

Our dog, Doobie was in obvious distress this week. . we finally got him to Fresno Pet ER, we were so happy with the way the staff treated us AND our precious boy. Tough decisions were made and again the staff treated us so gently and with care we put him to sleep with dignity. Thank you so much for being awesome in a really rough time. We appreciate all that was done for Doobie.

My dog died in my arms because they didnt want to help me. They are all about the money not our fur babies.

Compared to other Vet ER places Ive visited, this place by far made me feel the most comfortable and safe to give them my dog.Due to covid we werent allowed in the building, but the nurses and reception on staff greeted my dog and me with warm welcomes and happy tones. They took my pet from my car, which was unfortunate I couldnt be in there to comfort him during the wait but I understand. They emailed me a copy of the estimated cost, and called me right away to go over the estimate. The procedure went well, the doctor called me before and after surgery to update me on my dog. He was very professional and courteous. He didnt talk down to me for not knowing certain medical jargon, he explained the procedure and aftercare very thoroughly. Once I was able to pick up my dog, a nurse brought him out to me. They again proceeded to thoroughly explain to me what they did and how to properly use the medications given. They sent me home with a little care package with a few goodies and a pamphlet with info regarding things dogs should avoid in the household. My only issue was the wait time, which isnt exactly in their control, but it is quite hindering when there isnt a waiting lobby and someone has driven a far distance to get to them. Its a huge price difference from the one in visalia (Pet ER was significantly cheaper) and I was definitely treated better. I will definitely go here in the future if needed, even with an hour and a half drive.

We knew our beloved cat whiskers had kidney failure and it was only a matter of time before her quality of life became too much and we would have to put her down. Sadly that time came a few weeks ago and we rushed her to this facility; our daughter had mentioned to be put down. :( She lived a wonderful 22 years with us after rescuing her from the s.p.c.a. We spent her finale moments with her as they put her to sleep. They were very kind and understanding; as well all know what it is like to say goodbye to a family member. A few days passed after we had her put down and got a beautiful card in the mail from them. It was signed by all their workers and even a hand written portion with her little paw prints inside. It was a beautiful surprise that made us all tear up again as we read the card and got to see her little paw prints. We now have it on display near one of our hallways to remember our sweet beloved whiskers who could never have enough scratches and would lay on your lap for hours while making dough and purring.Rest in peace whiskers.Thank you from the bottom of our hearts the Perez Family.

When I called to ask them if they can see my dog because she’s having complications delivering they said to bring her in that it’s in cost $75 to be seen and if she would have to go through C-section it was going to be $3000-$5000. I said I don’t have that kind of money and they said well that’s what it cost when you want to breed your dog and you should’ve had money put aside. I can’t believe how rude And the nerve to tell me that that’s why we have spay and neuter. I can’t believe how Rude I was treated once I said I Couldn’t pay that all at once she said well they wouldn’t be able to do surgery until the payment was in full. I told her that I don’t have that money she said to apply for the card and if I didn’t get approved and I’m basically Couldn’t do anything for me because I should’ve known that breeding my dog might have complications. So disappointed

Extremely long wait time of 6/7 hrs regardless of urgency. They charge enough for their services so why not hire another vet? Would not recommend unless your pet is not emergent and can wait 6/7 hrs to see a vet

Super friendly staff and doctor. Brought my puppy in because he was vomiting and they treated him within a couple hours and even refunded some of my money back. Super compassionate and take very good care for your pet. Jasmine and Alana were both very helpful and sweet while we were stressing about our puppy. Definitely recommend going here.

Reviewing for a friend. Do NOT come here, find business elsewhere. My friend brought her new puppy in, and they kept her in a cage for 2 days. The poor thing was depressed, and then today she found out that shes passed away. They performed an unnecessary plasma surgery and caused her heart to fail. I will be doing research to see if anything can be done. In the mean time, all I can do is warn you.

Last night we had to make that impossible decision for our boy and even with frustrating covid regulations and some confusion with the receptionist, we felt that the staff went out of their way to take the time to explain all diagnostic and treatment options, enabled us to make the hard choice of euthanizing, and then validated our decision over and over. The veterinarian was patient and informative but Chris was exceptionally kind. He communicated the process clearly and we never felt rushed when saying goodbye.

Do not be fooled by their low-cost exam fee. INSIST on getting pricing on lab testing and procedures from them and any pet ER that you call to bring your animal in if you can afford the time. This felt like a hostage situation more than an emergency facility. Definitely not concerned with human emotional well-being, and by extension animal well-being. Wanted thousands of dollars in diagnostics alone, and were inappropriately descriptive of our cats potential final outcome if we did not poney up the cash. They were absolutely adamant that we apply for several types of financing to cover the cost for diagnostics. Even after we still would be short on covering this cost. The doctor finally worked with us and agreed to do X-ray only, and we discovered the problem. They drew up another estimate for treatment that would now be $3000-4,000, and we took a few hours to discuss it. When the morning came, we painfully made the decision to Euthanize our beloved animal, but an absolute angel of a vet-tech that we had not spoken to during the previous shift informed the doctor what we were planning to do, and morning shift doctor offered that we could take her home with 2 types of antibiotics that should treat the underlying issue.In summary, this is a business only. They will emotionally devastate you to pay thousands of dollars in diagnostics costs. Final resolution: told them we couldnt afford it, said we had to Euthanize her, felt like we called their bluff, and they sent us home with $200 in antibiotics.Also, do not tell them how much money you have to spend on your animal when they ask, because they will ask several times.I do not doubt that they can perform excellent care for animals if you have the money, but the fact that they were unwilling to work with us in any way (until we made the decision to Euthanize her), makes me think that this place is not above extortion and emotional manipulation to make a quick buck on people who love their animals.

Please disregard this post it was meant for the pet facility on Fallbrook. Not for the ER my apologies.Im only giving one star because I have to give minimum 1 star. If you notice theyve already got a poor rating of 3.5 stars. Ive been taking my dog there for 5 years and have never been treated very well. The staff seems incompetent and the doctors dont really spend much time with you they just play with the dog. Oh yeah and they try to upsell you on everything. When I was a kid wed never took my dogs to the vet and they lived to be 15 plus years. Today was a duz zy. We had an appointment scheduled for Thursday to see the doctor about seizures and get some shots we werent able to make it so we rescheduled and they scheduled us for today When we got there they said to day was not to see the doctor why didnt they tell us us in the 1st place? We had to drive 45 minutes 1 way to get Get there I asked him to have the doctor come out and see me she wouldnt even come out and take 30 seconds of her time for a long time customer whos spent well over $10000 dollars. I said if theyre not going to come out here and talk with me then Im going to go to another vet. they gave me my paperwork with all the vaccines and I grabbed it out of their hands and gave them a piece of my mind and laughed. Please please do not go to this veterinarian the doctors dont know what theyre doing they try to upsell you on everything The staff is incompetent and primadonnas they think because theyre in northeast Fresno that they can act and treat people with an attitude . If my dog was dying and they were the only vet in town I wouldnt go back. Please please please take my word for it Im not some angry kid who just wants to get back at the vet Im trying to do you a service take your dog somewhere else

Sadly, I called this office stressed out (as anyone would be with a sick puppy). Shortly after I started to explain what was going on over the phone to the receptionist, she cut me off mid sentence and told me that it should be obvious if my pet is in need of being seen ASAP. Being I am a first time pet owner, I was unsure what the guidelines were in order to be able to be seen at an ER vet. I was hoping for some guidance and pretty much got rushed off the phone as quick as possible. I was also told (before I was rushed off the call), that this office was at capacity and couldnt see me anyways.

I couldn’t recommend this place enough. My cat is currently staying at this hospital until he gets surgery at UC Davis. The staff here calls me multiple times a day to keep me updated on how he’s doing (he has a horrible fractured hip and leg) and they are so so kind and quick. Thank you to all the kind staff. They really care for their patients and owners of the patients

I had to take my kitten to them on 12/26/2020. The staff were very friendly. I was not allowed in the building due to Covid-19. The vet tech called me with the cost of the diagnostic tests and it was going to be $775! I explained that I didnt have that kind of money - it was the day after Christmas after all. She asked me 3 times during the conversation, Well, just how much can you afford to spend? All this without giving me any breakdown of the cost of the tests. Thankfully, Im an informed consumer, was able to get that breakdown, and requested basic tests which reduced the cost to $425. She then, before hanging up and none of the tests had been started, asked, How much can you spend for treatment? I was floored! I said, How about we get a diagnosis before we start talking about the cost of treatment since we dont have any knowledge of what that may entail! I felt like I was being spammed to see exactly how much they could get me to commit to paying without them having to justify the costs. They ended up giving him 2 shots and sent me home with anti-nausea pills for a total of $545.00. I came away with no clear diagnosis and I will NEVER take any of my pets there again.

I took my dog to this hospital since the vet told us they were concerned of his health. The women I spoke to on the phone were not only rude but extremely pushy in trying to get us to pay for as many bloodwork tests and x-rays as possible. I kept asking them to explain to me the estimated charges, they couldnt really explain with details. I was already frustrated with the staff and how absolutely rude they were. The doctor was really nice though. My dog had to stay the night and they did many tests and they still managed to charge us a lot and they still couldn’t come up with a proper answer with what actually was wrong with my dog. they recommended more blood work and more exams. Its so ridiculous. They only tell you false information but yet want to charge you an arm and a leg. I will not go back to his place at all!!! I do NOT recommend anyone take their pets here.

I had to have my baby put to sleep and these people were wonderful. They were very professional and also very caring and compassionate. I would definitely recommend this Vet hospital to anyone and I will definitely return in the future. Thank you for being so kind at a very difficult time in mu life.

My fur baby was treated here with a serious condition. The entire staff were efficient, compassionate, and absolutely wonderful! I called a dozen times to check up on my little one and each time they were friendly, polite and straightforward with updates. Very professional and caring all around. They worked with my budget and took great care of my animal. 12/10 would recommend. Thank you so much Fresno Pet ER!!

The staff are amazing and compassionate thank you so much.

We took our 13 year old cat here because of an unknown mass that her normal vet did not feel comfortable treating. The first doctor recommended full sedation immediately to check it out. They quoted us $2100-$3000 for the initial 24 hours. At 3pm on a Friday we really had no other options. We agreed and they admitted her. We felt pressured to have her admitted and the procedure performed. The pm doctor, Dr. Harry, then called around 7 pm and he was was very down to Earth, compassionate and knowledgeable. He explained every possible scenario and how the risks outweighed the benefits at this point. We had to make a very hard decision to euthanize our fur baby but he was there for us through the whole process. I just wish we wouldve talked with him first before spending $1500 on less than 12 hours of care ...especially when we didnt even get to bring our kitty home. I would give Dr. Harry 5 stars.

I cannot say enough good things about the staff at Fresno Pet ER. I felt my baby boxer was apart of their family, not another animal in a cage. Alex and Chris went far beyond my expectations of service. The staff was great providing updates over the 5 day stay. I would highly recommend Fresno Pet ER to anyone looking for an emergency vet.

I was freaking out when I took my badly injured 75+lb rescue pitbull here awhile ago. In addition to a deep laceration from his chest to his belly button, he had some behavior issues that had me worried about letting a stranger take him, unmuzzled, around so many other prey-like pets, out of my sight.When the vet and staff met my dog it was like being reunited with beloved family, so much gentle care and warmth. My fears vanished when I saw how my dog responded to them. My dog received excellent care, the costs were totally resonable and I could see that my dog immediately trusted them. 10/10 would recommend!!

Bentley, grey tabby, was euthanized here under my permission. The health professionals here.. well their nice and human just as we are. We are all flawed. Thanks to google, I self diagnosed Bentley with an Urinary Tract Infection and some cats may even develop kidney issues because they two share similar symptoms. If I didnt know better Id say UTI may cause kidney problems or trigger or is an indicator of greater problems. The doctor notified me 30 mins after seeing my cat, that he has a UTI. They immediately urged me to have surgery. Time of the essence, his bladder could erupt at any moment, he cant release any fluids. It was 12 am and I was pressured to make a decision that would cost me up to $3000. The health professionals here lack a sense of expertise and compassion. LOVE THE NEIGHBOR, the bible says. I hope they are not solely programmed to make quick sales. A lot of times I feel like hospital staff, become robots because they have to deal with clients, doctors, medical procedures, and paperwork.. they forget how if feels to be in our shoes. In an EMERGENCY. Though my experience here was terrible, I cant do their jobs, so Im thankful for First responders. But do hope they see the impact they are leaving on our lives and strive to improve their service.. because my heart still breaks thinking about BENTLEY. The doctor said Bentley symptoms arent normal because he was vomiting, so lab tests are required. I CAVED, I WAS SCARED, IM UNEMPLOYED, but I applied for CareCredit in which the staff suggested. Instead of agreeing to pay for EVERYTHING the experts wanted, I should have only paid for LAB RESULTS and not SURGERY. IF I HAD THE LAB RESULTS TO DETERMINE HE HAD KIDNEY FAILURE I WOULD HAVE NOT PAID FOR SURGERY. Maybe Bentley would still be alive.. I euthanized him because I felt like I put him through so much pain with the surgery. To take him home and let him pass out for hours in his litter, vomiting and choking for air felt inhuman and I couldnt afford to do more. maybe the experts scared me. maybe I should have listened to my parents. maybe I shouldnt have paid for his surgery. maybe should have taken him home after that examination like my mom said. maybe shouldnt have let the pros advice me. maybe i shouldnt have euthanized him, instead maybe i should have taken him home and bought more time to say goodbye. but i didnt and just like that within 48 hours my cat is dead and I have i have left of him are pictures, memories, bills.. and a broken heart. Ppl say to me You did they best you could.. maybe I did.. but did they?MORAL OF THE STORY: I SPENT $2000 FOR MY CAT TO DIE. DO NOT LET THEM SCARE YOU, MAKE SURE YOU ARE FULLY CONSCIOUS, DONT LET THEM DICTATE YOUR STRESS, EMOTIONS, AND MONEY. READ CONTRACT THROUGHLY BEFORE SIGNING. GET SECOND OPINIONS.

They were the best and I would recommend taking your dog here, staff is amazing and so kind!!!

Arrived crying and scared with a severely sick puppy to discover that it is in fact parvo. The team was so kind and understanding of my financial situation and Im so thankful for the attention and care that Dr Marsh gave us. Truly a wonderful and selfless person with a great love for our pets. I was sent off well informed and prepared to continue this fight and Im confident that my Tommy will make a full recovery.

Due to the creek fire, we were needing to evacuate my moms 4 cats. The place we were taking them to required vet documents to show they were vaccinated. We called Fresno Pet ER and they told us they could take care of the cats shots on sunday. We drive from North Fork to their place with 4 crying cats on the back seat. When we got there, we called from the parking lot, only to be told they had no record of promising us the vaccinations. We called 3 hrs earlier and they quoted us, but said they never talked to us.So bottom line, we didnt even get past the front door. They royally screwed us in the middle of an evacuation emergency. We were lucky to have a friend take the cats in, but had to wait 3 days for another vet place to do it.DO NOT GO HERE DURING EMERGENCYS. THEY WILL BREAK THEIR CODES OF HELPING PEOPLE AND ANIMALS DURING WORST CASE SCENARIOS.

Very caring, kind, and compassionate workers. Had to euthanize my dog and they helped me through the process. Also, I’m low income. They helped me and tried to waive what they could to make the bill less steep while I grieved her. I appreciate a guy named Zach who was so compassionate and kind during such a hard time. Recommend 10/10 thank you Pet ER!

If Your concerned about your pet and you need right away care this is the place to be. I brought my nine week old puppy in to be examined and have a test done and the staff was so sweet and professional and they gave all information that I was looking for in such a timely manner. I appreciate you all and if ever a day comes that our loved pet needs care (hopefully nothing serious) this will be our place to come.Thank you all god bless ❤️

Very compassionate. Very patient. Great dr

We had a cat who got hit by a car. We took him here and id like to note he was running and jumping and being lovey. The only problem was he couldn’t eat. They said we had to put him down, when we asked the price they said 160 dollars. We where off 10 dollars and they wouldn’t do it. When we told them we where off 10 dollars they said “why didn’t you go somewhere cheaper.” We ended up getting the money but had we not they where gonna let the car suffer, and all because we didn’t have 10 dollars. Note that some of the money was from the visit bill.

I called today to ask a medical question and the receptionist was very rude and didn’t let me get my question out before telling me that they don’t handle what I’m asking. She didn’t even let me tell her all my dogs symptoms! She was very rude.

All I can say is this place is amazing! The three staff members we had helping us on four different occasions for the last two week have been just outstanding! We took our “little” ridgeback back in for a laceration on his front paw the first night were so scared and the lady that helped us out was just amazing. She gave us tons of info and kept in contact with us the whole time our little buddy was getting sutured up. We had to go back two days later to get his bandaged redone because we are just nervous fur parents and the young lady that helped us was super sweet. That same young lady was there when we took him to get his sutures out and our little Rhodie remembered her and was happy to see her. We went back last night to see if one possible suture had been left in and the gentleman was super nice and helpful! He told us he hopes were ready for our four month Rhodesian ridgeback to be a buck 20!!I can’t say enough nice things about this place and the staff, I really wish I caught all their names! They definitely love animals and love their jobs! Thank you Fresno pet er!

Absolutely first class care for our kitty who badly burned his mouth and tongue. Treatment was immediate, professional, and effective. His injury required staying at Fresno Pet ER for two nights. Everyone including front desk staff, the wonderful vets, and the very caring care givers were terrific and professional throughout the entire ordeal. Mango’s progress was reported through texts and pictures — throughout the night. That really put us at ease, even if we didn’t see texts until the next morning. Everyone knew what they were doing, and more, they truly cared for our kitten.

Had to drive a little more then an hour to Pet ER in the middle of the night for our cat that had a foxtail in her eye. The staff was very nice and took care of our baby quickly. Would definitely recommend Pet ER!

I had a great experience here. My cat had a problem with her pregnancy and i was not able to afford the estimated amount. the vet was very honest with us and did what she could. They went above and beyond and got us an appointment with a vet who was also amazing.

They have saved 3 of my dogs lives. Their team is so compassionate.Great Dane with bloat.German Shepard that was involved in a horrific dog fight.Yorkie with parvo.I love their nurses and so did my pets. Thank you SO much to the entire team at Pet ER and for always being open 24/7!

Dr. Harry and the staff was amazing! Brought my kitty in who wasnt breathing right and very lethargic. They were professional, informative and very caring. My cat is very feisty normally so when she perked up they did the best job getting her the meds/ tests she needed so we could take her home and not stress her out even more. Price was up front and reasonable. They were honest about what was necessary and what was not. They made it easy to make tough decisions in a stressful emotional situation. Top of line place. Would highly recommend them!!

Yesterday we took our dog to this establishment because she was older as well as acting weird and our regular veterinarian wasn’t open. The women we spoke to on the phone were not only rude but extremely pushy in trying to get us to pay for as many bloodwork tests and x-rays as possible. We had told them we can not afford to spend $1000 at the drop of a hat, they continued insisting she had tumors on her spleen that were cancerous and we should put her down. We had already gotten frustrated with the employees and how absolutely rude they were. Thankfully, our regular veterinarian made an exception and we got her in, the absolute only thing wrong with her was fluid in her liver and she was not in any place to be put down. He had said their diagnosis of her was incorrect. As many tests and money they managed to take out of us they still couldn’t come up with a proper answer with what actually was wrong with her. I do NOT recommend anyone take their pets here.

There’s not one bad thing I can say about this ER, they are absolutely amazing. Our little guy Maxx got parvo and was hospitalized Thursday. The doctors and nurses were so generous I would call every 2 hours to check on Maxx not one time did they seem annoyed. Unfortunately our Maxx lost his battle with parvo Sunday night :( I can’t thank the staff enough for what they did for Maxx his time there. Dr Harry was amazing very straightforward! I high recommend this ER!

This place is AMAZING! We brought our little guy Maxx here after finding out he had parvo. He had been in the ER since Thursday battling parvo. The doctors and staff were so amazing and very helpful. They called and gave updates throughout Maxx battle. The doctors were straight forward with answers to all my questions. Unfortunately last night Maxx lost his battle with parvo. Even though the outcome of this was a tragedy I can’t thank the Doctors and staff enough for their dedication into saving Maxx. I would defiantly recommend this ER! Dr Harry was so helpful. Thank you guys again. My Maxx is no longer suffering.

Amazing staff provided amazing care! Treated my Sophie as if she were one of their own family! Thank you to all of the kind, caring, and very professional staff!!

After trying go to multiple places on a Sunday early morning they were the only ones available, and Im REALLY glad they were. They have excellent customer service, super clean facility, nice and relaxing atmosphere, very modern technology and new building. Very fast and friendly service. The veterinarian Kelly was super sweet and explained everything thoroughly. They give you a printout with a summary of your visit explaining everything that was done during the visit along with a list of costs of each procedure done at the end of your visit. I highly recommend this place. My dog is very happy and so am I! 5 stars!

This place was really awesome they treated my cat with total compassion .I couldn’t ask for nicer people,the price was very affordable for anybody in need of emergency vet care I would recommend this place to anyone The doctor kept me well-informed and I appreciate them all,thank you for being there for me and my pet

Although the situation was difficult, the Staff at Pet ER is absolutely FABULOUS!! They are all compassionate and helpful. I appreciated there were no big surprises for the billing as they let me know day by day based on the stay and the procedures what to expect on cost. They take the time to talk with you and if there is an extended stay for your pet, they encourage you to come and visit so your pet doesnt think it has been abandoned. Thank you to ALL the STAFF for making this difficult situation easier to handle.

The staff and doctors were so kind, I was very satisfied with their services. I was really worried how much it was going to cost, but he price for an emergency pet hospital was very reasonable!

The staff were extremely kind and compassionate when I took my 16 year old ailing kitty in and had to make the difficult decision to end her suffering. They walked me through the process, gave me and my boys time with her, and were understanding/explained the whole process. The kindness of the staff would make me return here for emergency care.

Our family was treated with the utmost kindness and respect when we had to bring our sweet kitty of 15 years in to have her put to sleep. They were so understanding, giving us the time we needed to say good bye. We were able to stay with her, cry and finally let her go. And then just 3 days after our heartbreaking loss we received the most beautiful card with our dear kitties paw prints and deepest condolences from the staff. What an amazing business. So yes, our family gives them a 5 star ++++ ×s infinity rating. And encourage others to visit there establishment. Your pet as well as your family will be treated wonderfully.

Dr. Hall is by far one of the most compassionate veterinarian Dr.s I have ever met. I brought in my two puppies on a Sunday that I had just taken possession of on Saturday. Both dogs were diagnosed with parvo and their outlook was bleak. Dr. Hall informed us of all options available. We chose to treat both dogs. Even with all the extensive treatment, one of the puppies did not survive. The other puppy was in the ER for a full week receiving plasma, iv fluids, along with multiple other medications and 24 hour care. Not only did Dr. Hall take care of our dogs, she reached out on her days off, checked in on our dogs when she was off the clock and kept in constant communication with us. Because of her and the other great Dr.s who cared for our little one, he is now home and doing great. Dr. Hall just called me today to check in and said she will continue to follow up to see how our Marley is doing. What professionalism. I do not normally write reviews, but this Dr. definitely deserves one! Dont hesitate to have her care for your animals, she is a true example of a Dr. that cares.

This place sucks we bought our Rottweiler for a emergency issue with his legs could not walk the doctor on duty made a diagnosis with out even looking at him poor bedside manner just Give the dog some pills this is not our problem no x-rays refers is to look into a specialist not mention the wait 30 minutes every time they leave the room do not take your pet baby to them no help

Great care. I have been to the this vet clinic twice now. The vet techs were kind to me and most importantly my dog. The veternarian on duty was great too. Thanks again for your service.Major Mike

My friends kitten has been having neurological problems, she cant keep her head up, walk right, or anything. They charged her 400 dollars for blood tests only to say they dont know whats wrong and that she needs to go to another vet.

DO NOT GO TO THIS PLACE. We brought our puppy in and the vet kept referring to our dog as “it” and “that” she was also rude! Talked to us as if we were dumb. She seemed very frustrated. She finally stopped being so rude once we started talking to her the way she talked to us. Don’t waste your time coming here, the receptionist is the nicest in the office. The vet should be ashamed of herself to refer to our dog like that!

Very expensive. My dog had an infection in his paw. We were in the middle of moving when I noticed Hooligan licking his paw. It was swollen and red. When we saw the vet , I said the other paw looked like it was swelling too. They cleaned the paw with the obvious abscess. It popped open on its own and drained. I asked if she would write a prescription for the meds instead of filling them there. It was much less expensive to fill them at the local people pharmacy. The vet got visibly angry. The visit cost a small fortune. Nearly $400.

The staff is compassionate and respectful. Do not hesitate to bring your pets. They are excellent at their jobs.

We took our cat in because he had a loose tooth that was bleeding. They were going to charge us $800 for testing, xrays, and to rule out jaw disease. We paid for some pain meds ($150) and left. Took him to his regular vet the next day and they pulled the tooth for $100. This place was not very helpful and even if we had paid the $800 they still would have referred us out to specialists and could not have helped us that night. I would not recommend taking your animal here for emergencies because they had difficulty handling a loose tooth and were not able to help us.

-DO NOT TAKE ANY ANIMAL to this place-Not only will they try and over charge in your animals time of need, but when you tell them you can’t afford their over priced sheet they’ll step out and send someone else in to say a different price-When the Dr. did come in and showed on an X-ray she “didn’t see anything” & we tell her that we still can’t afford their medicate and “wait and see how much surgery will cost”, she literally told me I “couldn’t take my animal home”. When I questioned her that she is not letting me take my animal home but yet I am telling her I can’t afford it she word for word stated “well what can you afford?”. When I stated I was taking my animal to my regular vet (now opening in 2 hours), I was told they speak with my vet “daily” and he will just “send us back to them”.Well that’s interesting because my vet actually opened an hour early for us to come in & the $1800-$3000 bill Fresno Pet ER claimed was nothing more than a greedy scam.I have many animals and love them all- Vets like that need to be shut down because they aren’t in business to help and save animals, they’re in business for themselves. Trying to take advantage of someone when their pet truly needs something is deeply disturbing.I didn’t catch her name, but the only friendly person in there was the lady at the front counter with blonde and hot pink hair.

I loved this place. The employees at pet ER were very kind and Wonderfull to our socks. He was treated very kindly, you have a pet that needs good quality of care, please take them here, its the best place in the world. They were even good to me n my husband and my daughter in this time of grief, they were very compassionate, again please dont hesitate, again thank you pet ER for your loving care you gave my socks, the Wheelock family loves you, thank you and God bless you. 🤗🤗

This place is amazing. The staff was super friendly and caring. The facility is super nice and clean. They got us in right away for our kitty and we didnt have to wait to be seen and fill out paperwork first. I highly recommend coming here especially with the affordable price of a walk-in fee👍🏼😊

Even though I wish I didn’t have to come here last night, I am grateful I did. I am very thankful for the staff who worked last night. Everyone I encountered was friendly, thorough in explaining what they were going to do/doing, understanding and respectful. The Vet even came out and talked to me one on one to go over things while she was in the back. The price was a lot lower than I expected which was amazing too. This was absolutely the best service I could have asked for. My cat issues are even starting to go away and it hasn’t even been 24 hrs... I couldn’t be more thankful to the staff to helped my fur baby and me. Thank you staff of Fresno Pet Er.- Linsey & Aria

My sister took her cat there last night and they refused to help her unless she was going to give them at least a thousand dollars. we dont have that so we got some medicine from them and took her home. they refused to work with us and made sure we felt terrible because we couldnt afford to pay their fees. my cat passed away this morning. they couldve helped, but instead they were concerned with money and only money. i shouldve believed the other reviews when they said they dont care about your animal and only care about money. DO NOT GO HERE. THEY DONT CARE ABOUT YOUR ANIMAL IF YOU CANT PAY THOUSANDS IN FEES

I had to have my cat put down and it was one of the hardest decisions I’ve had to make. Taryn was awesome through the whole process. To me and to my cat - she was honest, caring and respectful. I could not have asked for a better person to walk me through the difficult process. While I never wish anyone have to go through that, should they have to, they and their pet, would be fortunate to have her assistance.

This place is by far the most helpful staff i have ever dealt with the are very nice and professional

My 70lbs.(fat) pitbull ran full speed into a garden hose faucet hidden by tall weeds, tearing thru fat and skin from chest to bellybutton. We called ahead (it was late at night) and got in immediately. I never saw the vet, but the tech who came out to greet and assess my dog was a godsend! My dog has socialization issues (my fault) and I suggested muzzling him for safety, but my scared, hurting baby greeted the tech like an old friend. After a buncha stitches and an overnight stay, my fur baby was good as new. The price was very reasonable. The vet tech was named Amanda. (this was approx. 5 years ago)

Brought my cat in for a blocked bladder. They immediately took him back as I agreed to $500 worth of care up front to stabilize him (he was in extreme pain). The Vet, with her new boobs, came in saying it would be between $1,500 to $2,000 to treat him, that he would have to stay for a few days, and would need a slew of tests. I flat out said no because of the cost, and they let me think about what I wanted to do. After a few minutes they came back with a number lower than originally quoted, but still too high. I said put him down. I cant pay that much to shoot in the dark because it wasnt guaranteed. Eventually, they came down to $650 to unblock him, flush him with fluids and keep him for 12 hrs. No x-rays, no blood work, no massive lists of tests. Sent me home with a weeks worth of antibiotic and my cat is doing fine. I changed his diet and hes very happy.It made me angry because they knew what was wrong with him. Im sure this wasnt their first blocked bladder on a cat. I was displeased with my service, but unfortunately, being a pet ER, I didnt have much of a choice on where to take my cat at the time.Be cautious when taking your animal, odds are they dont need to perform most the tests on the list they give. I know this may not be the case for every animal, some may need most of the tests, but Im happy I didnt cave in and pay the original price.

I had to go to the bathroom and it was in the middle of the night and my toilet wasnt working in my house. I didnt want to go to a gas station so I drove here. They were nice and let me use their restroom so I wanted to thank them with a 5 star review. Very clean office and very clean restrooms. I do not own a pet and am not a patient here. This review is just for their restroom and office and its all clean. If you have to use the restroom in the middle of the night, Id recommend coming here

Let me start by saying I was shocked reading these reviews. Both of these doctors are SO good, night or day, and Ive been there several times in the wee hours, that we have abandoned our regular Vet and choose to take our two Boxers to Pet ER. One just had surgery last week. Yes, the prices may seem a bit high, but you always get an estimate before services. Dr. Dobbins and Dr. Weaver are caring, well-educated people, top of their field. anyone should feel 100% confident with their advice.

I had rushed my lil kitty to these guys as he was blocked. I didnt get him there in time, and unfortunately lost him. These folks were quick, caring, and very friendly. They did their best and even called to ask to perform CPR even after I declined. They performed to no avail. They didnt rip us off, and very kindly called as soon as it happened to let us know and save us stressing waiting on results. Highly recommend. RIP my lil Poopy Butt 😿❤️

Dog needed her cut restiches and they were able to help us out quickly and wasnt pricey. Definately made it easy

I went thru many reviews about this ER as well as others & I have to say, I am glad I chose them. Pet ER was so kind & outgoing. I brought my pug, Copper, here with a case of kennel cough. The Vet, Carlie, was super sweet & caring! She gave me her medical advice throughly with out making us feel pressured & then gave us an estimate. The vet tech went through all of the fees one by one & answered any question my mom or I had. She was also very patient while my mom & I talked about the prices and what we wanted to do. They were both super sweet to my Copper & handled him with care! The staff here seemed to really care about coppers well being & didn’t seem like they were just trying to get money out of us. Don’t listen to the Negative Reviews. Pet ER was a great experience for Copper & I!

DO NOT TAKE YOUR PET HERE!!! The rudest, most unprofessional and sleazy places I have ever encountered! I took my cat here today because he was acting odd, very sluggish, drooling and loosing weight. The first red flag was the front door locked and having to ring a doorbell in order to enter. The second was the slew of financing advertisements all over the walls of the treatment room. The vet came in, took my cats temperature, heart rate, weighed him & checked inside his mouth. She immediately noticed he had a lesion on his tongue, and suspected that was the reason he has not been eating and lost weight. She said she would get me an estimate for treatment and left the room. Her assistant came in and gave me a list of the treatment they recommended, which included blood work, xrays, IV fluid, overnight hospitalization, radiology with expert review (sent to a specialist), injections, antibiotics & “miscellaneous” items totaling $1289-$1889. I asked the assistant why this was all needed when we know his tongue has a lesion and xrays seemed unnecessary. He was very rude and said he would talk to the doctor again and left the room. After about 10 mins, the doctor comes back into the room and says “so what do you want to do here?” She explained that the normal visit is $2000 minimum and most people are surprised by the bill but this is what it costs & my cat needed treatment- the way she spoke to me and my boyfriend was VERY rude and dismissive. I told her that I just wanted some guidance on where to start and that I’d like to start which treating the obvious symptoms which is his tongue lesion- get him out of pain, on medication which would help him eat and drink again. She said “that’s just putting a bandaid on it but fine”- she left the room and had her assistant come back in with another estimate prescribing 4 different medications, & subcutaneous IV fluids. The cost was not even a definitive total- it was a range between $270-$399!! I asked when we would find out the total cost and why he wouldn’t know that right now, he said “It’s because I won’t know until I ring you up in my computer at the end, when we are all done”. I looked at my boyfriend and we both laughed because it was the most unprofessional experience we’ve ever had. How do they not know the total cost of their services until they ring us up after they have completed? We told them no thanks, we will go somewhere else. We went to the front desk to pay, they sent some new person to the front to ring us up and she asked me to sign several “release” papers before we would be allowed to leave. I told her No, I am not signing anything except the receipt for the $69 office visit.... my cat was NEVER treated by them and I do not need to sign any forms except the receipt. This place is the worst. I left in tears and honestly felt so disgusted that these people are running a business the way they do. Read the reviews before you go here, I wish I had!

Staff did not care about my dog and unkind. They did not want to touch him when he was suffering from a pit bull attack... horrible experience will never go there again.

Called to ask about if I should take my unresponsive dog in, the woman answering the phone accused me of giving my dog drugs and gave me very sarcastic answers while I was genuinely worried for my dog. She went on to say how expensive it would be to bring her in so maybe I should even bother. Ive never felt so frustrated and talked down to in a professional conversation. I definitely wont ever bring my dog there now.

This place just takes your money! The doctor who seen my bunny determined she was just going to die without examining her or anything. Sent me home with $400 dollars worth of medication that was useless. Took my bunny to a second opinion who ran test and gave me a diagnosis that the first doctor missed. If the first doctor, Chris Dobbins, did his job right and examined my bunny properly, she wouldve been okay. But it was caught too late because the first doctor missed it. I HIGHLY DONT RECOMMEND GOING HERE. If i could give no stars, I would.

Last nights tragedy for our family, was handled quickly, with caring and loving hands by the staff of Fresno Pet ER. They asked us what they could do to ease the pain we were feeling and worked quickly to ease the pain of our furbaby. Each staff member we encountered were professional and above all compassionate.

A heartfelt Thank You to Dr. Dobbins & his staff for their excellent medical care they gave our little Kayla when she came in with a respiratory infection due to a birth defect. She is now home with medication & doing very well. I think she got spoiled there being in ICU being only 2 mos old 1.5 lbs as she is home now teething, puppy barking, & pouncing with the other dogs. We pray with her birth defect in her trachea she will continue to be healthy & will improve as she grows! I have posted a picture of Kayla today.

I went through every pet owners nightmare last September.Intestinal blockage.Three emergency surgeries within a 2 week span, 18 days in ER, my dog had every complication that could happen it seemed.It was worrisome except for one thing ... the staff and Doctors were AWESOME.By the way ... did I mention my dog is 11 yrs old? Never give up on your dog, especially when you have a positive team of professionals fighting for him and with him.PetER was also great a working with my insurance. Saving a life isnt cheap, but so worth it! Blessedly, my dog continues to thrive.I am forever grateful!SV

This place is worse than palm bluff. Dont waste your time.

Do not bring your pet here! Taryn a vet tech was so rude, never smiled, she rolled her eyes when my bank card declined but to find out from her co-worker that she was running the wrong system, my card was fine its was her that didnt know what she was doing. She spoke to me with attitude the whole time. I would never go here again because of her. One person can ruin the business.The Dr was sweet to my pet and so were a couple other vet techs, to them I say thank you. On top of this, they are expensive and dont tell you the process ahead of time.

This place is amazing, my dog got Parvo and every pet hospital I called were quick to bring up money and if I didn’t have this or that to pay they couldn’t help me. This place immediately told me what I could do and worked with the budget I had, my dog is doing so much better and I big part of it was cause of the help from this rockstar staff. Thank you so much for all the help and advise.

Our dog was severely ill on a Sunday. We were referred to Pet ER by our vet tech. We had her put to sleep because she was so sick and didnt want to have her suffer one more day until our vets office would be open. The vet tech at Pet ER was so kind and caring. It made the sad experience a little easier and our beloved family member was put to rest and all her pain went away. I would go back again if I needed emergency care if our regular veterinary office is closed.

When all was done, he came out a very happy puppy. She sent us home with some food to be easy on his tummy and made sure we knew if we had any concerns that she was on call that night and that she would call to check in on him the next day.

My dog was missing for a couple of hours on a sunday, we finally found him in very bad conditions. He seemed to have been harmed by a coyote, he had many wounds. We searched on the internet and this was the only hospital that could attend us. when we got there they were very nice! I do not recommend this hospital if you arent planning on spending that much money because it can get pricey. Keep in mind they are very good at what they do!

Lied about test results and almost had my dog put down for cancer of the spleen and had internal bleeding but when we took her to our normal clinic The following day they said she has a minor cyst On her liver no internal bleeding and this place was wrong based on their own test results do not go here !!

Very nice facility. Love all you do for our pets

I went to the ER last night because my dog had got a snag on her back. It looked pretty deep and i figured it needed stitches. So we get there and they examine her and told me that the cost would be between 400-600 dollars because she needed surgery. So i declined and decided that i would take her to my regular Vet today. I told the tech guy my situation and he was kind of rude. I told him how much money i had, (About 200 dollars) and he said well there isnt much we can do for you, maybe your vet can do it cheaper. It was his tone like trying to make me feel bad. They didnt even attempt to clean her wound. I thought at least they could do that or advise me on how to do it myself.

If youre pet has a life threatening condition, this is where you want to go. Ive been here for something as simple as a bee sting and something as serious as heart failure and the staff is amazing every single time. Its a great location and a very clean facility.We were sure we were going to lose our 13 year old with heart failure but the vets at Fresno Pet ER put her in an oxygen chamber and injected her with diuretics and other medications that pretty much brought her back to life. They gave me instructions and medication that kept her living comfortably for two more years. My previous vet told me that he wouldnt have been able to do what they did.And when our new puppy got a bee sting right on the center line of his nose (he was swelling and had mucous coming out of his nose at record breaking speed), they immediately found the stinger and removed it. We were in and out in less than 30 minutes.Id give it 5 stars if it werent so expensive.

They were very nice and took care good care of both of my pets but they are very expensive

First off - Im amazed by all the negative reviews this place has. Plenty of my coworkers recommend this place and theyve had nothing but good experiences here. Im a nurse and I work nights, I have a prescribed naproxen medication for back pain, I always carry it on me and I mistakenly left it at home. My dog got a hold of it and I took him in here, he had vomited several times and was severely dehydrated. My dog was getting around the clock care, vitals every few hours, and syringe feedings. He got lab work done every 8-12 hours because unfortunately that medication is very toxic for dogs and can cause kidney failure. I felt awful, I was in tears and a mess. Never once did anyone criticize me or make me feel bad for this mistake. Everyone had great bedside manner and they assured me my dog was in great hands. My dog spent 3 nights in that ER, he got a blood transfusion, colloid infusion, and antacids. Hes been home for a few days now and all his lab values are normal. I dont know what I wouldve done if it wasnt for this team of vet techs and Vetenarians. Thank you so much for saving my dogs life!

Saved my kitty, thanks FPER!

Amazing place. Great lady at the register. Recommend!

I had to bring my cat into Pet ER because of a wound that had become very infected. The whole staff was friendly, kind, and very professional. I will definitely be going back if I ever need an ER visit for any of my pets!!

Tried charging us $3000 when our dog got bitten by a rattlesnake. After demanding an explanation for why the bill was so much higher than on the phone, threatening to call the BBB, suddenly the bill was 1289.00. Do not waste your money on this place. They prey on people who have sick family pets. Despicable, unethical, and snooty when you dare to question them.04/19 update: After taking my dog home and giving him pedialyte and baby Benadryl for a few days, he was fine. Still alive and kicking, 3 years later.

Took care of our pets very well but anytime we call for an update on her situation nobody really knew what was going on and got the constant excuse of I just got here. Not to mention they keep asking for more and more money and don’t give you any real answers.

More concerned about bogus inflated charges than our Rose.

My dog came down with kennel cough. They gave me antibiotics. 2 weeks later and my sweet Bassett is worse. Took her back. Gave me more of the same antibiotics. Started acting strange, like confused all the time and began crying and having trouble breathing. Took her back. Thru x-rays, said it was slight arthritis. Gave me pain pills. Last night, took her back because she could hardly breath and was loudly whimpering/crying. They gave her a pain shot. Soon after, while we were still there, she could not use her back legs. Two options they gave me... Transport her to up north to a neurologist or take her home. We cant afford that so we took her home. Dr. was very rude and stated that we were uncaring. I am not exaggerating. They had no explanation as to why, after the pain shot, she could not use or feel her back legs. We used a towel and carried her to the car. I cant stress enough how uncaring they were. After a horrible night of not being able to breath and moaning, took her to our vet. He checked her thoroughly and told us that she had a severe spinal issue and would just get worse. We did the right thing and decided to take away all her pain. Im not blaming anyone. But the callous actions/words of the Vet while we were in a crisis, will stick in my head forever.

Dr. Marsh saved my little dog’s eye from a terrible dogfight......and that 3 years ago!, She’s my hero!

Thank goodness for Pet ER!!! I have had sick/injured animals and have taken them to Pet ER knowing that my dogs and cats will be treated by the best. The Veterinarians and staff are top notch. The level of care and compassion is excellent, and they have the best diagnostic equipment available too. Even though my dogs are sick enough to be there, they are relaxed and comfortable--definitely a sign that they trust them and know these folks are there to help. And that, gives me so much peace of mind. Yes, there sometimes is a wait, but remember people...just like a human ER there is a matter of triage to work on the most critical patients first. On one of my trips in they were working to save the life of a dog that had a rattlesnake bite and while I was worried about MY dog, Im sure the owner of the bitten dog was glad that I was put on wait mode and it took a while to actually see the Doctor and Im OK with that--had the tables been turned I certainly would want my dog to be taken care of before less critical animals. As it should be more critical cases FIRST! However, I know that my dog was still being tended to as well. While you may be locked out (safety for everyone) as some other posters have stated...the animals are all being cared for and stabilized if needed. And quite frankly, sometimes the animals actually respond better to staff if the owner isnt around. It is hard to wait, especially when there is a critical issue but knowing that the animal comes before me is all I need. I have found the communication between all the Doctors and staff to be excellent, and hopefully I am able to fully communicate what I see as the problem to better help them in their diagnosis. Emergency care is expensive but each time I was given an estimate. Perhaps Im different than some of you balking at the cost--my dogs are my kids and worth every penny of having them be cared for compassionately and expertly. I am very grateful for the awesome care from Pet ER. And, I will give a plug for pet health insurance too--dont have it on my older dogs but Ive learned and have it on my younger one so that gives me a better financial cushion if needed. Bottom line--I ALWAYS recommend Pet ER to all my friends! THANK YOU Pet ER!!

My boyfriend had to take one of our cats here a while back. They did an amazing job and were super affordable, considering they are an emergency.