I scheduled my sister here because of her eczema. She’s suffering from it for months, first she got it only on her hands, and now it spread throughout her neck, legs and different part of her body. The itch and burning sensation that she felt is unbearable. So I searched best dermatologist, read the reviews and make an appointment. Now, my sister and our family are both happy on the outcome. It’s only been a day but she didn’t feel any itch and burning sensation. We’re gonna come back there at the dermatologist after 3 weeks for her follow-up checkup. We had a great experienced! Would highly recommend it to all of the people that is in needed of a dermatologist.

It was my first visit at this office and the receptionist was very helpful. Since I didn’t use my insurance, she explained the costs for the consultation. Carla (medical asst) was easy to talk to. Dr. Lai explained the procedures and gave me options. I was very pleased with my experience at Berman Skin Institute of Fremont.

Staff was very knowledgeable very kind very professional very professional they explained everything in detail to me before anything was done I had both talks on my forehead and juveter on my smile lines next to my lips and the results are amazing thank you

We saw Dr Olivia Lao and she was okay. She did not connected well with my wife in terms of listening her out. Office did claimed with my insurance and did not paid out of pocket until I have to call twice! Overall not a satisfactory experience.

Well I had originally given them five stars. However their follow-up with me as a patient was terrible, when my prescription never got to the pharmacy instead of helping me with that they wanted to bill me for another appointment. Also I have a pretty routine skin condition so its not that hard to just prescribe me something that works, but instead they prescribe me something that was a $75 copay that then my health and coverage did not want to cover it anymore so then when they gave me a new prescription it was never made available to me at the pharmacy despite repeated complaints on my part I still never got any medication. I have since decided to find somewhere else to get my skin care needs taken care of. Also if you cant make an appointment they charge you $100 anyway, and I just didnt like that policy.

I went to this place because it is rated 5 stars. The place is okay and clean. My doctor is Dr Olivia Lai and I have a very clear face after my treatment in Arizona just happens that we move here and for some reasons I needed another dermatologist to maintain my progress. She barely check my face during my visit she look at it and always says it’s “okay” when it’s not and I am telling her I’ve been having bad break outs with the new tretinoin she gave me because some brands and dosage won’t work on me because I have sensitive skin. She switch all the creams after my second visit. She always ask me if I want to try this and that. For the first place I went to a dermatologist to seek answers not experimenting options. I suggest to her that I just want the same medication my last dermatologist give me because it’s working and that is a certain cream and a certain brand. She said okay we will do that. When I went to the pharmacy I was right she didn’t take note of the brand and dosage and give me different creams. I am giving this 2 star because of my own experience with the Doctor. Everyone should get a doctor that will make decisions based on her observation and findings not based on experiments.

As always a #10. We see Dr Lai and she is very thorough in the exams and treats our pre skin cancer with much care. Saw her in Fremont ystrday and also het nurse Karen. She was very friendly and caring . We usually go to the Los Altos office. Great care there and staff very friendly and helpful

Got a big splinter in my leg when sitting on a picnic bench. Dr Lai and her staff treated me nicely and professionally to remove the splinter.The facility is clean and comfortable. Highly recommended

The place is clean and comfortable . The assistant and doctor are very attentive, the doctor explains all questions and doubts. I liked so much.

Definitely recommend seeing Dr. Lai! This was my first visit with her. She was very thorough in her examination and took the time to answer all of my questions. I never felt rushed! The office staff was also great and they did a great job adhering to COVID safety guidelines

Had a very pleasant and informative telemedicine visit with Dr. Lai. She took her time to address my concerns and needs, and I was very happy with how detailed and meticulous she was, would highly recommend seeing her. Overall, Telemedicine with Dr. Lai and Berman Institute made it easy for me to get my skin needs taken care of while decreasing exposure during Covid!

Doctor and staff are all very friendly and were able to address our skin concerns.

Got lots of info. Perfect service.

Dr Chock was really helpful in helping me figure out what my problem was an diagnosed me correctly unlike the first dermatologist office I went to first. She was willing to hear me and understanding my problem with my skin irritation. Her staff is very friendly and helpful.