My dear friend recently needed help, her boy (pup) was injured. These people took him in, fixed him up (all while loving on him) and got him back to us so quickly. And the fact that the Vet took the time to explain the plan of care-- outside of our vehicle IN A thunder storm--I can not even begin to explain how touched we were with their care. And I am so relieved, knowing I am moving to the area this summer and I have found my new veterinarian. These guys are amazing!!!

Where to even begin. After going to 2 other vets including an emergency vet for our dog we finally got lucky enough to get an appointment with White Oak. The care and treatment we got was so far above anything I have received from a vet. They actually CARE about us and our dog and really come from a heartfelt place of caring for not only your pet but you as a human being. We particularly interacted with Dr. Bell and Dr. Baker and they could not have treated us better. They dove into what going on with our dog, understood that we were price sensitive but never hesitated to tell us what needs to happen from a treatment standpoint. We will probably be putting our dog Huckleberry down in the next couple days but when we look back a bright spot in a very dark situation will be the care and treatment we received at White Oak.

I was taking 2 dogs here for about a decade+. The wait-room staff is super friendly to what seemed to be their personal friends, and incredibly curt, rude, and snappy with me. Im not sure if it has to do with my age, or my lack of personal relationship with them.One of my dogs was having seizures. They vet failed to identify why. The first vet I went to after them (in Blacksburg, VA) was able to provide an answer after our first visit.I wouldnt recommend this place to anyone, unless you personally know the staff. Try Fredericksburg Animal Hospital--good bedside manner, very helpful and informative and accurate, and just an all-round better experience.

Weve been going to WOAH upwards of eight years. In that time theyve been professional, easy to discuss with and incredibly helpful. Whether it is from general advice or suggestions.This facility helped me navigate a difficult start for a newborn pup and Dr. Pepper was absolutely FANTASTIC in providing me with the best course of success.Weve only had a few instances that were uncharacteristic and only once did we question whether we wanted to return over the unprofessional handling of scheduling our pups next appointment. Come to find out the staff just had a downright dreadful day. We are, after all, human.The Doctors are fantastic in the approach of What they recommend and accepting the owners decision as to whether or not they want to (move forward with a particular vaccine)Victoria is a fantastic groomer and the staff has been very accommodating for my unpredictable and reactive dog.

Amazing service. At Fredericksburg clinic. These guys do not get enough credit. Ive been coming here for years. Ive only had 1 bad experience. Every other time has been amazing. Very caring and do all they can to get you in during an emergency same day.

So, I have been a good, paying customer of this business for 20 years. I LOVE several of the docs, and the techs are always wonderful.The administration of the business is harsh, NOT customer friendly and gives the impression of greed to the highest degree.They recently told me they are booking a month out, when I called for an appt for an elderly beloved pet who has been treated here many years. Miraculously, an appt opened up with just the vet I wanted to see, and I got my lil girl in. Had to follow up because she had gotten better, then gotten lethargic. Was told I had to pay an Emergency visit fee!Regular appt fee is $60. EMERGENCY fee is $!135!!!!! SERIOUSLY?Review the part about Client for 20 years. Follow up due to new medication.Not to mention, when they did fit me in, I waited with my sick lil girl in a room for 1.5 hours. Resolution? Nope.Again, techs and docs (most) are wonderful. But today wasnt our regular doc. So we had to start from scratch.Told me, at end of appt, to schedule YET ANOTHER Tech appt for 7 days from today to recheck, again. OK. Had to have tech schedule appt with the admin staff.There seems to be no room left at this practice for true animal care and care of loyal clientele. Just book em full! Book em till our regulars with issues that cant wait A MONTH, dont have a choice but to pay for an Emergency.How sad that greed has surpassed true compassion.And the office manager....... whoa! Scary! LOUD - no inside voice? I know thats her job, to scare people out of their money, but.........So, do I go out and about to try to find a more accommodating practice, AGAIN? Where would THAT be, I wonder?So, great docs (most) IF you can get an appt. If you have a HEALTHY animal, go here! Need more care? Forget it!

Outstanding in all aspects! The doctors (weve seen them all), vet techs, groomers, front desk - all are top professionals. We have dealt with aging dog health concerns, new pups, injuries, preventative health and grooming. Soon, training will be added to the list. We could not be happier with the quality care, friendly service, on time appointments, responsiveness (including phone calls of solid advice), compassion and love for our furry family. Thankful to have a wonderful support where dogs are truly family right here in the neighborhood. Thank you White Oak!

Tried to get an appointment for a cough one of my cats has had since we got him a year ago. Took him to two vets before they gave him a shot for a slight inflammation in his lungs and ear drops for an ear infection he had at the time. Called to see if I could get him a future appointment with you guys when I had time and was told there were availabilities about a month from now, no problem. I asked what was the closest day/time, and was told “I wouldn’t wait that long” I said it’s okay, he’s had this cough off and on since we bought him it’s not changed or worsened. She said I could call back at 7am for a same day appt. I replied that it’s fine because he’s been like this awhile and otherwise not serious just want a check up. She informed me it could be upper respiratory disease, cancer or allergies. I let her know it’s fine and it’s not that serious and we went around in circles before I gave up. Seriously? I just want a check up on my cat, he’s not dying, and I don’t like being told by someone else that he could have a “potentially life threatening disease” when you haven’t even seen him. I guess I’ll find another place...

Great service and good dog training.

Our miniature schnauzer Kobe was a patient at White Oak since we moved here in 2012. A few months ago Kobe passed away from renal failure. Dr. Pepper and her staff always cared for Kobe very well. He was also seen regularly for grooming and we were always satisfied with the service. It did not matter when I needed an appointment they were always available to see Kobe, especially during emergencies. I truly appreciate the great care Kobe received.

Love taking my dogs to white oak. They are always so kind and informative. Between day care, the trainers, and the vet staff I wouldnt wanna go anywhere else

This morning I took my granddog in for a 930 apt. Promptly at her apt time two young men came out and picked up Coco. I had brought my tablet because vets like doctors are never on time. Boy was I wrong. No sooner than I had turned on my tablet my granddog was returned to me. We live about 6 miles from this practice and I pulled in sons driveway at 950. Way to go White you have it down to a science. Thanks

Dr. Pepper, the Veterinarian Assistants and the Staff are wonderful. Absolutely sooo impressed with Dr. Pepper with her compassion, caring and professional expertise in caring for my family member, a 10 year old dog. I have been taking my baby to WOAH since he was a puppy and their care is absolutely heartwarming. God Bless you all.

Today was my first time being there with my new puppy. This vet clinic is absolutely outstanding. The staff is all extremely friendly and knowledgeable. The vet Dr. Wolf is very helpful and understanding. I especially appreciated this with it being my first time owning a pet. She’s very patient. I would highly recommend using this clinic for any of your fur babies.

My elderly mother recently received copies of her pets’ medical records in the mail with a note from the owners stating that they would no longer be providing veterinary services to her pets and “good luck” (yes, they actually wrote that). They gave no explanation as to why, but I do know that she had an issue recently with very rude office staff. Rather than contacting her and discussing the matter, they just dropped her after being a customer for the past 20 years.I was also a customer until my last pet passed two years ago. The vets were great, but the office staff were often rather rude and unprofessional. It was difficult to get an appointment, and when I called I was usually greeted by either a busy signal or being immediately placed on a lengthy hold (without being asked if I could hold first). Several times when I showed up for appointments I was ignored at the counter by office staff while holding my anxious pet. The prices are rather high, and while the vets were great, the lack of customer service skills on the part of the office staff make this not worthwhile. I got the impression that they believe that they have enough business and don’t care about customer service or basic professionalism-that’s fine, they have PLENTY of competition in the area.

Very professional, courteous and compassionate staff from the assistants to the veterinarians. Reasonable prices. I highly recommend.

White Oak was a great place for our veterinary needs. The only reason we left was due to the drive. We are on the other side of town on the fringes of Fredericksburg mailing in the Chancellorsville Battlefield area. Getting to the vet with traffic was always a 40 minute plus drive one way due to traffic and was a ton of stress on the dogs.We were fortunate to find a quality vet much closer to us but I wanted to leave a review for those looking for vet needs here.

Holly at White Oak served as a resource guide for our dog that requires specialty care. We didnt even get to make an appointment and she went out of her way to recommend other places that would be better suited.I would recommend White Oak and Holly especially for the care of my animals.

To Dr Bell and everyone at White Oak Animal Hospital, thank you. 💚 Logan and I are ever so grateful for the love that you have shared with us over the years 💜. All of you hold a very special place in my heart. ❤ You provided exceptional care, compassion and love for my sweet baby boy all these years and I am so grateful. 💜 When it was time to say goodbye, your compassion, love and warmth made the experience more bearable. 💚 For me to experience that much love channeled towards me and Logan is. beyond any words that I can express, I can only thank you from the bottom of my heart. ❤️ 🐶 💜 🌈 💚

Professional & compassionate staff during my familys time of need. We phoned ahead, and when we arrived the staff took us straight to a private room. Our 17 year pet was relaxed and happy when he crossed over to play with his previously departed mate. Discreet staff were smooth and low-key. Thank you.

The staff here really took the time to make sure that both my cat and I were comfortable. I really appreciated the vet thoroughly explaining every aspect of my pets health and making sure that I understood everything. Being a poor college student, cost is a significant factor for me and the price of the exam, tests and occasional medication is very reasonable. Everyone was very friendly, the office itself was tidy and clean, and the vets know what theyre doing. I would definitely recommend White Oak.

My dog has a fairy strong attachment to me so he gets pretty anxious when he thinks Im leaving him. When we went to the back and he started being a bit vocal and nervous, but the staff really showed him some love and gave him plenty of treats to make him comfortable. I love that the staff truly cares about your pet.

Ive been coming here since I first moved to the area and adopted my GSD. My aunt and uncle also used them up until they moved out of the area and found a closer vet for them. I am forever grateful for the patient and kind staff. They always keep my pups comfort in mind and always listen to my concerns and opinions as his owner. On top of that they work with dogs with needs outside of medical needs. My pup is a very leash reactive dog and they work diligently to make sure a room is available when I arrive or that one is available quickly if there is another dog in the room. My dog is NOT aggresive but fearful of other dogs when on a leash and reacts to that fear. I appreciate the staff for acknowledging this and making our visits as easy as possible for both my pup and I. And recently, after an awful experience with Kincheloe, Im able to neuter my dog with my own vet thanks to them. Somewhere I trust the people at and know that hes in the best possible care.

Our first appointment with our dog was yesterday and I cant say enough about the staff here! They made Romeo feel so welcomed and loved. Dr. DeLauter was fantastic with Romeo and went above and beyond for us. You can tell she genuinely cares about the animals coming in and cares about explaining every little detail to owners of what is going on with their dogs. I couldnt be happier that we found White Oak!

They made sure my puppy had a great experience because he has anxiety of meeting new people! He did wonderful and the staff there is awesome! I highly recommend this animal hospital!

I trusted the White Oak Clinic Staff and Veterinarians with the health and care of my two Australian Kelpies. Theyve always been attentive, gentle and thorough with my pets. Id like to say thank you to the entire staff for helping me and my family enjoy 16 and 17 years with our pets. When the time came to say goodbye, the staff was sensitive and caring which made a difficult time more bearable and we we able to say goodbye to Spice and Sugar with love.

This place is great. They are reasonably priced, genuinely interested in helping you and your pet, and always do what is in the best interest of the client (in my experience). I love them and trust them!

During one of the hardest times and decisions of our lives, I saw compassion in the staff. As the time approached and I was a mess. I saw the staff crying as well. It was nice to see such compassion, especially for an animal they had only seen twice and not under the best circumstances!! Would highly recommend them!!

They lied when giving a recommendation to adopt a puppy. Very sad and upset that this happened. I wish they could have been more honest.

My wife and I have been taking our two cats and one dog here since 2005. Quality used to be high but has rapidly declined within the last two years with high turnover at the front desk and most of the staff. This place has become nothing more than a doc in the box. Poor service, long waits, canceled appointments due to over bookings. If you need a vet look elsewhere.

Boyfriend and I are crazy cat people with 5 cats. We love white Oak they see all of the cats and makes us comfortable even though we are particularly attached to our babies. Prices are good to.

Brought our dog in for a wash they wanted to shave him instead in they word “take the time to brush him”

Absolutely love this place! Vet was knowledgeable and gave us correct diagnosis unlike aquia garrisonville animal hospital , that have been going to for years! Found a new Veterinarian for our Fiona!😻 highly recommend!

Id had great experiences with White Oak until recently. My pet and I have been going to W.O. for 6 years and just when he is so old that he is barely able to get around, they decided that they could not treat my pet any longer. No explanation was given except that we are no longer welcome, your needs would be best served elsewhere. I have never heard of such a thing. I am terribly disappointed.

I just wanted to take a minute to say how completely amazing the staff at WOAH is! I came in today with a baby strapped to the front of me, a toddler hanging off one hand and a VERY excited 18 month golden retriever dragging us around even with a hurt paw. The staff swooped in and relieved me of the crazy puppy, took us back to a room immediately and even came in and entertained my toddler when he started to cry because they took his dog to the back for tests. Plus they checked us out in the exam room so I didnt have to wrangle the dog and the kids and pay our bill! Oh and the bill was seriously 3x less then our old vet with 5x the customer service!!! I highly highly recommend them :)!

I am from out of town and I have a dog who was just treated for heartworm. My dog was having complications from the treatments and I needed a competent and comprehensive exam. Luckily I found White Oak Animal Hospital. They were great and I felt that my dog received quality care.

Up until last year wed had great experiences with White Oak Animal Hospital. The staff was knowledgeable and friendly, and the service was excellent. All four of our cats were patients there and we had nothing but good things to say about them. Then we started noticing a rapid decline in the quality of care they gave, and that staff members were moving to other clinics and hospitals. Then they seriously misdiagnosed pancreatic cancer in one of our cats as hairballs, chewed us out for using one of their reserved emergency slots, forced the cat to take a hairball remedy that she could not keep down, and sent us home. She died at an emergency vet later that same night. I will not and can not recommend this place to anyone for any reason. My advice is to avoid it at all costs.

Very rude and slow front desk staff. Appeared to care less about the customer and I felt like I was burdened them for coming in with my pet. The doctors are great but the front desk is horrible. Will be taking my business elsewhere.

Very caring staff, great facility and very clean. You really cant go wrong bringing your pet here.

I have been a customer since they opened and honestly have had ups and downs at this place. Some of the staff get little too big for their britches attitude which is the worst. Ive spent alot of hard earned money here with 11 dogs and 2 cats. Ive moved on to Fredericksburg Animal Hospital and feel they have my furry babies best interest at heart and not overcharging me for an appointment. At FAH, no extra charge for same day appts. Somewhere along the line at WOAH they forgot how they got so big and who helped them get there. Your old customers suffer because money seems to be more important than care and love. Thank God I didnt put my baby Chihuahua down as they wanted me too. Little bit of love and patience and this little dog survived. If your gut is telling you something, listen to it. They need to go back to basics at this place. I will never go there again!

Prior to getting into the grit of why we will no longer be bringing our business to this establishment, I do want to say that we had very pleasant experiences with Drs Dunn, Corbin, and Pepper. We also have no issue with most of the front desk staff, though a few of them have been less than polite.We brought our large male cat in to be treated for a urinary block in mid November 2017. We were pleased with his initial treatment.He continued to experience difficulties with urination, and we brought him back to WOAH for several appointments. Each appointment was scheduled with a different veterinarian, which we feel contributed to our cat’s unease in their office and a delayed recognition of a second blocking episode. Each appointment concluded with the prescription of a medication to promote more relaxed urination. We were later informed, after weeks of giving this to our cat, that it causes constipation. This side effect is listed nowhere in the paperwork we were sent home with, but we feel it resulted in the need on Feb. 14th to give him an enema that removed several pieces of impacted feces from an obviously uncomfortable cat.During one of these visits in late January, our cat saw Dr. Skarvek, who along with her inexperienced vet tech behaved as though they were afraid of our cat. He was vocal because, as most cats do, he had figured out the vet is not a fun place to be. He was not physically aggressive, yet I was asked to handle him myself to remove him from his carrier and was asked to weigh him myself. Dr. Skarvek handled him in a way that made me feel she was not actually concerned for his welfare, but more concerned about getting us out of the office. She also did an X-ray that showed he was constipated, but did not offer any suggestion of what to do and simply told us he “needed to poop.”Ultimately, our cat ended up having another blocking episode and was again kept for several days. During this time, the vet staff consistently communicated that he was “aggressive.”We were told that he has abnormally narrow urinary anatomy- a trait which has likely contributed to the continuation of his difficulties, and one which was likely noticed and not communicated during his initial episode in November. Had we known this, we could have made a more educated decision regarding surgical solutions when it became clear this would be a recurring issue for our cat, who has been extremely uncomfortable for the better part of three months.We were told we would pick him up Feb. 16th. The morning of the 16th came and went with no call. My husband called at 1pm, and the staff acted like his call was an inconvenience until it was pointed out that THEY missed the initial morning call. He then was told our cat would be kept until the 17th for observation and that we would receive an evening call. We did not receive a call.On the 17th, we were told he would not be kept over the weekend because he was “aggressive” and they did not have staff that could handle him. When my husband picked him up, he was asked to handle our cat, again, by Dr. Skarvek. When he left, he asked for our cat’s paperwork and notified staff that we would not be returning.When we got home and read through his paperwork, we found that he sustained an injury that resulted in a bloody nail during his first visit, which we were never notified about. We also noticed discrepancies in what doctors noted they said during calls and exams vs what was actually said to us.My two biggest complaints are this offices communication, and Dr. Skarvek, who acted scared of our cat on multiple occasions, once in front of a young, inexperienced vet tech who will likely reproduce similar behavior in her own career.We will be exploring surgical options for our cat at other locations. I would not recommend bringing your cat here for anything other than routine exams or vaccinations.

Weve been bringing our dog here for some time. Most of the time the clinic is friendly and seem to care about the pets that they care for. Our dog has been on meds for a little over a year now for a respiratory issue which has been keeping it under control for the most part. Our problem came when we called in the refill, like always, and went to pick it up. We were told it should be ready in a couple hours and we would get a call if there were any problems. When we arrived to pick up the meds they werent ready and we were told we had to make an appointment before our dog could get meds, apparently its policy which is fine. However, no one called us prior to or to alert us to any issues with filling the script. I found out at the counter after I had been waiting for over 30 mins. On top of all this the cashier had the audacity to cop and attitude when I was upset. The issue was not we had to make an appointment for meds, it was the fact I had to wait 30 minutes to find all this out when I was there to pick up the meds. A heads up prior to us driving all the way out there like we were promised or a courtesy call before the year was up would have been nice. In the end I had to fight with these folks to get meds at least up until my poor dogs appointment just to keep her breathing comfortable. Disgruntled pet owner for sure!

We love White Oak Animal Hospital. They have such a caring and professional staff and their groomers are fantastic!!!!

A couple years ago I moved away from the area and recently returned. I always had great experiences with this clinic in the past. When I returned for my first appointment since moving back it was immediately apparent this was not the same place anymore. The front desk staff was kind but lacking in knowledge. I was bringing one of my pups in to be examined for a possible UTI. I asked about preparations as this was the first time this has happened and they said just bring him in. Both dogs were up for their shots and asked about getting those done while I was there. They said as long as it was within the allowed 20 minute time slot there shouldnt be a problem. I brought the dogs in and the vet (Dr. Skarbek) asked me for a urine sample (I know this seems obvious but I didnt think about it and expected the front desk staff to walk me through what was needed). I didnt have one and she couldnt get any urine. This was a total of 5 minutes. I asked about shots for the dogs and she said the appointment was over (after telling me there was nothing she could do). I reminded her that I scheduled an appointment with a 20 minute window. She abruptly replied without hesitation or consideration that she needed to go because she had an emergency. It was obvious she didnt and was defensive by her response. She left the room and within seconds the vet tech came in and said the emergency was cancelled and the vet would come back to give the shots. This involved a quick exam and the shot itself- an additional 2.5 minutes for each dog. She also made out $$$ with this 10 minute appointment so it couldnt be about the money. It became apparent to me after that the heart of this clinic is not in the right place. We have since found another vet. Im not ok with someone who is supposed to care for these animals, dismiss a client who cares and wants to take care of the pet in such an abrasive and unprofessional manner.UPDATE 6/1/18:One of our dogs had his teeth cleaned by this clinic in September 2017. Today he is in surgery again, less than 9 months later, with 6 seriously abscessed teeth. The new vet says that it is not likely this amount of infection formed in only 9 months, or even a year.As for the UTI; our pup was diagnosed with a slipped desk in his back under the care of a new vet. The incontinence was a result of him being in so much pain, he couldnt control his bladder. To say we made a great choice moving to a new vet might be an understatement.

Every experience Ive had with White Oak Animal Hospital has been awesome.

I called several times to schedule a training appointment with Paula for more than a week. Each time I was told that Id have to leave a message and no one could answer my questions. When I called today, Holly kept talking over me and cutting me off. Finally I said look Ive been trying to talk to someone for a week but no more. Very unprofessional.

I recently switched to WhiteOak after my previous vet relocated. I have many pets (4 dogs/3 cats). I was happy the first visit with one of my dogs, 2nd visit with a cat, I saw Dr Skarbek and wasnt overly pleased but stayed only because the place came highly recommended. My dog Penny started having seizures and we saw Dr Horner and was happy; she sent us to a neurologist in Richmond. We were to continue with local vet and see neuro as needed. My dog Penny went one month before the seizures came back; this time Dr Skarbek was available. Penny was having a seizure as she was called back; the first thing Dr Skarbek asked was if I was ready to put Penny down? At this point we didnt know why she was having seizures, so obviously I said no!. She stayed at the hospital that day and I was pleased with her care. I was instructed to call if she had seizures so they could be noted in her chart. Penny had bloodwork done and I never got the call about pathology report so I called. I was told by Dr Skarbek that she didnt feel comfortable continuing taking care of Penny due to her advanced condition. I hung up completely in shock and feeling like my dog was thrown away! I was given no other options or recommendations. Penny has since died of a brain tumor. We had to find a new to put her down; we found a kind vet that came to our house to put her to sleep. I will let everyone know of the heartless care we received from this doctor; she has no people skills at all. If this was my practice she wouldnt be working there! Even with the bad care we got from her, I do still praise Dr Delauter, Dr Horner, the front desk staff and vet assistants.

They have seen all of our dogs and they are extremely caring and go out of their way to make sure we have the information we need and our dogs are taken care of. I highly recommend them.

Timely, clean, and gentle! Bring your pet here!