We just had our son here and they have been WONDERFUL! The Labor and Delivery staff was incredibly professional and sweet. All of the nurses took a vested interest in us and connected with us, and they put in the time and effort to facilitate and allow my wife’s body to do the work so she didn’t have to.She was very comfortable, the epidural went great, and there process was very methodical!After the waiting game, it only took 30 minutes and 5 pushes to get him out. We have felt blessed by the whole experience!This was a complete 180 from the experience we had with our daughter at ECM.-staff was great!-facility was very clean and maintained-very up-to-date processes and tech-cafeteria was dope!-plus, guest bed in delivery and postpartum were surprisingly comfy!

My father got here Sunday, and this is Thursday night, and they have not bathed or washed him at all. Would not have changed bedding once if my sister hadn’t made them when he pulled out iv and got blood all over it. Still in same gown since Sunday. His Dr. said he has to be turned 4 times a day. He has been turned zero times. On the rare occasion somebody comes in here, we tell them these things, they say they are gonna go get help, and they never return. When he first got here, we gave them a list of his regular medicines. Two days later, we discovered they just weren’t giving him two very important ones that you canNOT just stop abruptly. Nobody here seems to know what they’re doing.

Had my mama up here and they was very helpful professional and caring. The process was really easy and now I am employed here and I love it. Everyone is nice and makes you feel welcome . Wish I could give more than 5 starts

I had a great experience here. I am from Indiana and was staying near Florence for a family wedding. My son was breathing hard and not feeling well in the middle of the night so we took a trip to the ER. It was very clean and we got seen quickly. They were short staffed but I didnt feel like our care was effected by it. The paramedic helping out that night was so thoughtful and helped get my son the care he needed. Everyone was kind and answered any questions I had and was checked on multiple times while waiting for certain treatments. Would reccommend based on my experiences. Thanks for helping get my son get better quickly!

My mother was admitted with pneumonia and now has brain damage. They did not even contact the family when she apparently pulled her bi pap out and coded. We found out the next day when a man another patient answered her phone. How horrible is this. If they were short staff they should have let us stay. Now they cannot even tell us how long she was unresponsive before they found her. Why didn’t they have alarm on the machine or did they just not answer. This has been a horrible experience.

Registration was quick. I didnt wait long for my procedure. Everyone I talked to was friendly and professional. Amy and Kristy were amazing and really put me at ease. Thank you!

My family had the worst experience with this hospital! They are very unprofessional! My mom got admitted on Sunday the 11th for pneumonia! From Monday to Wednesday we never got a call from a physician to update us on her condition. When we called we was told she was doing ok. When I called my moms room on Wednesday morning another patient answered her phone that is when I knew something is wrong after talking to the staff we found out our mother had coded the night before and was on a ventilator. No one contacted us to tell us. And they have done nothing but change their story every time we talk to someone different. My mother was neglected by the staff and it’s so heart breaking that anyone should have to go through what my mother and my family had to go through!

This is absolutely the most uncaring hospital ever , our mom was there admitted on 10th of October with pnemonia, apparently on Tuesday the 12 she coded when her bipap was either taken off or she pulled it off we really dont know what happened and apparently the staff doesnt either but regardless of what happened the hospital staff did not call to tell us that she coded ,we found out only after calling her room number to have another patient answer the phone . I called information to inquire about where she was and was told that she was moved to the ICU so I was transferred to the unit to be told the that she was actually moved to the palliative care after being told this I called nthe operator back and asked again where my mom had been moved to she tells me again that she is being shown as being in the ICU so once again I called the unit back and this time was told that she was in the unit after coding the night before, very poor communication and very unprofessional!!!

I asked for an extra pillow for my sister. I was told they didnt have any extra pillows. This new hospital didnt have an extra pillow for a patient. The nurse, his name was Marshall. He was very rude. He didnt have an answer to anything he was asked. My sister is bed ridden and wanted an extra pillow. Her head was hurting. Her BP was 163/138; and his only response was I noticed that. Im assuming he was a tech because he wasnt educated enough to be a RN. Big pretty hospital full of incompetent workers.

Our daughter, Leah Blankenship, had a baby here. She received excellent care from admission to discharge. Nurse Emily was such an excellent Nursery nurse, teaching us about breast feeding, bathing, comforting her, etc. Emily was very supportive and gave our new baby a thorough exam in the nursery. She showed me the bath through the nursery window. Nurse Megan was an excellent Postpartum RN on her first day here. She helped Leah with her post-op pain, etc. She was also very supportive and informative. We appreciate all the other nurses who cared for Leah and her baby. The OB and Pediatric MDs were the best!!! The room was so comfortable and Leah’s husband slept in her room. Thanks to all of you. God bless you and yours!

Don’t go. Go to the animal vet before you go here. My son was sent home with someone else’s records. He was made to feel horrible about his condition. He was not allowed to call me to pick him up. They called a taxi for him instead. Which tripled his anxiety and panic attacks. These people are heartless. I should have known when there was no one in the waiting room. Go elsewhere. Anywhere else. They don’t even deserve one star. I’m sure there’s somewhere I can report their horrible treatment of him.

All the people involved have been very effective, kind, and helpful. They want you to ask questions, and will do their best to answer with the information/stats they have at hand.

The Pediatric floor at NAMC was wonderful. They took such good care of my daughter. Special shoutout to nurses; Mona, Jeremy, Emily, they were so patient and kind. Also to the ultrasound tech and the lady who transported her yall were so sweet!

The night shift is great I was on the 5th floor, Adrianna and Chelsea was amazing. Tammera on day shift was great. There was a few more I can’t place names for but all the doctors in this place except Dr Robinson is a joke. The few good nurses are ran into the ground because of the staffing and bad attitude people working there.

My loved one is currently a patient at this joke of a hospital. I.V tubing came out during the night and as of this afternoon it hasnt been replaced. She has not been given lunch and its almost 2pm. Nurse gets hostile if she is asked for something as simple as an Ensure. My loved one is being neglected and I am currently looking for a transfer out of this dangerous environment. This is beyond unacceptable.

All I have to say is my mom is there now, and what has been done to her will never be forgiven or forgotten. Remember my name..

If i could leave no stars i would. We sat there for 6 hours with my daughter. Would not let us go back with her due to covid. They did labs, abdominal ultrasound when she got called back. They left the room and never came back to update her or me in lobby for 6 hours. She used nurse call 3 times and nobody responded. I had to go to desk and get ugly to get someone to go take her a blanket and personal items. This place is a joke. Make the drive and go somewhere else if you can. Never received care this bad anywhere in Alabama.

What a joke of a hospital! Im a retired nurse from another town and cane here for my grandsons birth. They still at 8pm dont have this cluster of a mess fixed.

The covid floor is trash and they do not care who lives and who dies, unless it’s their own loved ones. For the love of god and all that is holy send your loved ones elsewhere or prepare funeral arrangements. The nurses will ignore your loved ones and make fun of you for calling to check on them. Many patients will ring the nurses for hours before they finally respond. Someone in hospital administration needs to spend a day there and see how truly awful that floor is. And I know others feel the same. There are lowkey social media groups talking about how terrible their loved ones were treated on that floor. No one knows how to get administration to review that floor, but IT NEEDS TO HAPPEN.

I love working their... I love working with people I work with

Better off finding a gutter to die in instead of trying to get in the the ER. After writing in pain for 4.5 hrs in their lobby, I finally left as med plus was opening. Better, quicker, cheaper care. I wish I.could give negative stars!

Rude and egregiously incompetent staff in ER. Nurses and doctors lack compassion and professionalism. Dirty and unsanitary patient rooms and bathrooms. Billing dept is a mess. I will never use NAMC again, and I do not recommend for others to use them either. Shameful excuse for healthcare.Administration--dont bother replying with your scripted and disengenuine response. Ive had lengthy conversations with the quality control dept in the past, and have zero confidence my concerns and complaints were taken seriously. No excuse for this institution to not be able to do better. The negative reviews are accurate and should be heeded.

I came to the ER for sever dehydration. I’ve sat in the ER for 4 hours. It was only 3 people ahead of me. They we’re calling people back in the order that they arrived. However, a lady that got here after me by about 10-15 minutes was called back before you. Mind you, I’m the only black person in the waiting area and I’m the only person to get skipped……. Not a coincidence

The nurses are great,but cant get doctors to review something so patients can get released,it is hard to get a doctor to see you when you are admitted

My loved ones recently went to the emergency room and saw Dr. Michael Larochelle. They had a horrible experience and Dr. Larochelle was extremely rude. Did not care that they were sick and sent them away with zero treatments after being sick for over a week. He pretty much told them too bad. What kind of doctor does not offer treatments or even suggestions for the well-being of patients? Zero cares from the doctor. I do not recommend seeing Dr. Larochelle! I told my loved ones, if they do not improve soon, it would be worth making the drive to another hospital. Highly disappointed in the doctor and hospital! After a few days, my loved ones visited their primary care provider and she said it was extremely negligent of Dr. Larochelle to send them away with zero treatments!

The RN that was assigned to me in the emergency room Sep12 2021 was nothing more then a total jackass! Rude is putting it mildly! Anytime I ask any questions pertaining to my condition W would snap at me! I finally had enough and snapped back at him, then he lectured me about how I didn’t know how many 12 hour shifts he had worked and all the things he had seen and dealt with. I won’t EVER go back to this hospital again EVER!!!!

This was my first visit to the new hospital. We got there and there was this line. I didnt know what it was for but apparently it was for people visiting patience in rooms. We had a test to take so we got to go on in. First thing was them taking our names, followed by our temps and we had to use hand sanitize on our hands. Then we proceeded to where we needed fo go. The hospital is very beautiful tho.

I personally had a wonderful experience here with Same Day Outpatient surgery. Every nurse I saw was so kind and extremely competent, and a special shout-out to Shay who is an absolute rockstar at putting in IVs. The anisthesiologist came and met with me personally and explained everything, which was great and they are all very concerned and diligent with patient informed consent, which was extremely reassuring. They did everything I could to ensure my comfort and we waited about the expected amount of time, so they were generally very timely and accommodating. It is also an extremely nice and new facility, extremely clean. The rooms are actual rooms with doors as well so it’s just you, very private. As far as that specific department, I was very impressed with the care and felt reassured every step of the way.

Worst hospital Ive ever been to. Everytime we come we are here for at least 6 hours no matter what it takes them 3 hours to even see you.

Very nice and clean, nurses and Doctors seem very knowledgeable and caring!

I had an excellent experience at the Endoscopy Center, from Belinda at preregistration through to my recovery room nurse (though I was pretty loopy at that point). The receptionist, Kelly, Kay, Riley and Dr. Haggstrom were wonderful.

Absolutely worst ER experience in my 61 years of life.Will never take any of my family back there.

DO NOT go to this hospital. My aunts experience in ER was HORRIBLE - they treated her very badly. She was admitted for Covid.Miscommunication/lack of communication/ZERO communication. I spoke to her case manager on Saturday and discussed transferring her to rehab -- despite my feelings (and her feelings) that she wasnt ready to leave the hospital.I spoke to her on Monday morning - she said she was not being transferred to rehab after all because her oxygen levels had declined the night before.I left a message for the case manager on Monday (NO return call).Monday night, she finally answered - 8:06pm. She had been transferred to rehab and no one had notified us. She should have NEVER been moved from the hospital. She sounded bad - almost sedated. Stated that she was worried that the rehab facility did not have a bipap machine for her which she needed.I tried calling/texting her today - no response. At 4:50PM, we were notified that not only had she been brought back to ER earlier today, NO ONE TOLD US and now...shes INTUBATED.

My Child was super super, sick and had very odd symptoms, the center ran test after test for two days, they kept saying they didn’t know what it could be, a friend of mine was a nurse (did not work there) gave me their recommendation on what it could be because her child had same symptoms. I got fed up with child getting sicker as time passed, I brought to their attention what was recommended, the doctor looked at me crazy and made the comment I’m the doctor here.... so after this made decision to send child to Birmingham, guess what happens, they doctor in the E R came to the same conclusion of being at Birmingham’s childrens, for about a hour. So my child had the disease that was recommended from friend from the start. Save you and yourself from this death trap. Do Not Go Here!

North Alabama Medical Hospital ER is a joke. My wife and I are the kind of people that don’t run to the hospital just for anything, if we go to the ER it’s because we’re hurting bad. My wife was having bad ab and back pain, got there at 1715 hrs set in ER for 2 1/2 almost 3 hrs and they had the nerve to say it come be another hour before she could be seen. In the 3 hrs of waiting to be seen 5 other people had come in and two other had walked out that had been there for longer than 2 hrs. There were very few people in the ER waiting room and the time we were there not the first ambulance arrived!!! The lady at the front desk said they were short handed. Ok here it is the time if the summer when you see the most emergency problems a cure and your short handed in your ER?? GOOD CALL and by the way you need to change your post about your no longer than 30 min wait and 1 hr in seeing a doctor because that’s BS, also in the 2 1/2 wait they did take back three food deliveries!!!!

My sister recently passed very suddenly. The Cardiac Critical Care Unit was so kind, respectful, and caring. There were so many people involved in her care from the ER Staff, OR Staff, Dialysis Staff, Dr. Pons, and her precious Nurse Seth. My family and I will be forever grateful to each and every person who worked so diligently to try and save her.

I had to go in for an uncomfortable procedure in the Endoscopy Clinic. I could not have been more happy with the way that the staff beginning with the Receptionist, she was cheerful and polite ,then when I was sent back for the procedure every Nurse and every Doctor was focused on my safety and comfort. This made my experience a lot more comfortable and helped with a great outcome.

My father has been at NAMC 16 days. He is currently in ICU on a ventilator. Our family has been trying to get a single daily update from any doctor treating him without success. I am able to go meet with his nurse daily and get updates during 10am visiting hour but the information is limited. After going through Director level staff a few updates were received from a doctor and then stopped again. The communication both internal and to the patents/patents families is terrible to say the least. It is clear there is administrative problem in solving this as there appears to be no one being held accountable for providing comprehensive patent information in reasonable intervals. I would not recommend this hospital and would transfer my father out if it were a safe option given his condition. There are some great people working at NAMC but not enough to save the sinking ship. My prayers are with the health care providers and the patents they see daily. Praying NAMC steps up there game.I am sure I will receive the following canned reply:Hello, if you wish to discuss your experience further, please reach out to our Performance Improvement department: (phone number). Thank youI did try to call this number before writing my review, unfortunately this number in NAMCs canned reply isnt a 24 hour number so they do not seem very concerned with actually receiving a response. The recording states administration main is not available, record your message at the tone....Hope this helps others.

Not happy at all. This is supposed to be one of the best hospitals. So far they have done NOTHING for my husband.

My wife passed away here on September 14 a year ago and I was glad to know that she was in no pain it was hard not to get but 2 hours a day you guys are Heroes Even though C19

For the most part friendly staff. Busy times I know but we spent 6 1/2 hrs in the ER. I just dont feel like that it should have taken that long with my father in law just having open heart surgery a few weeks ago. But a very nice worker I wish I knew his name was very helpful and kund

Emergency room was ridiculous, but the worst part was the girls behind the desk. Rolling their eyes and annoyed every time a patient came in and came to the window. Had one lady passed out, barely breathing, and they nonchalantly walked outside to get her in a wheelchair. Came back in just causally laughing and being so hateful.

I got excellent care from the ER to Surgery, ICU, Aftercare. They saved my life from a Pulmonary Embolism.

Outstanding ER doctors who actually listen to the patient and dont waste time with diagnostic tests .Outstanding nurses on 5th floor.I cant thank you all enough!

Dont recommend at all, waste of time and money.

The care by doctors and staff were adequate. So much is done electronically rather than personal interaction. Example: rather than seeing a nurse from time to time, I was monitored by approximate a dozen and half sensors attached to my frontal body. To collect and calculate the amount fluid I was discharging by urination, there was a cup located in the commode. My husband had to ask them at the Nurses Station to check and empty it as it was left unattended to the point of overflowing.Starting outside, the building and grounds were unkept. There are weeds in the flower area, cigarette butts and other debris by the front door and the benches. The flower beds should be maintained by the Landscape service. Posting of no smoking signs and enforcement of such and individuals trash by Security.Inside, debris was evident on the lobby floor, on the hallway floor of the 4th floor, in hall bathrooms, AND on the floor (considerable under my bed) of my room (#4402) where I spent Thursday evening through Sunday morning. Floor corners of bathrooms, patient rooms, AND the elevators are not being touched when cleaning. The sink counter top in my room had debris (pieces of paper?) stuck to it.The housekeeping staff seem as inefficient as they were at ECM, which was sadly poor. Shame! This beautiful new buildings appearance will deteriorate rapidly unless housekeeping does a better job.

Phone busie for 40 minutes can not even check on my mother in ICU rude ICU nurses

Was in the ER waiting room for maybe 30 minutes, staff was friendly and I didn’t feel a thing while getting stitches in my hand. Hope to not come back, but definitely would.

Went to ER for suspected heart problems. Was treated very well by all persons involved. Was not admitted to hospital and sent home with instuctions. Very good service and would strongly recommend this ER.

This hospital is nasty! The waiting area are gross they have food on the floor and on the tables.The ER’s nurses are sweet and kind and do a good job.

Son admitted Thursday. Waited 2 hours for pain meds Thursday night,around 45 minutes for ice water. Early this am nurse changed iv bag within 5 minutes machine started alarming,called nurse station, after alarm going for 30 minutes I call back,finally turned off. ID GO ELSEWHERE

My experience was great. From beginning to end. NAMC was very clean, everyone was super nice. A shout out to my nurses, Kacie and Kelly on the 3rd floor. They were there for me every time I needed them. I had to stay overnight and they were great. Dr. Wakefield is a great doctor. I would recommend this hospital to everyone.

My wife waited 12:30pm-7:32pm for anything.They checked her vitals and that was it.So she was there for 8hr. of waiting for someone.I arrived after she called me at 7:20pm.When to the lady at the door and ask where is she?The lady said, who?They had no idea she checked in and I took her into the waiting room where they asked the numerous questions.They never got to her and just shrugged her off.WHATS THE POINT OF A NEW FACILITY IF THEY DONT WANT TO USE IT?

My husband and I are currently at the er of this hospital. He has a kidney stone and is in great pain. We have been here a couple of times before and have waited three hours or so. We did not complain and we were patient. We have also had surgeries here as well. But tonight, in three hours and eight people in front of us, not one person has been called back for treatment in the ER. One lady told us she had been there since 5pm. I understand our country is in a pandemic but this still seems detrimental and discouraging to those coming for EMERGENCY care. This is not efficient and I hope the hospital finds some way to correct this. We plan to share this concern with our doctor because we have to have a more efficient plan of care for my husband. Hopefully people can begin to correct some major concerns that I have read in the other reviews concerning the ER.

Got surgery 2 weeks ago left with lice

Better find a different hospital than this one! Coming from a local!

Don’t waste your time going I would suggest Helen Keller . The wait was 2 hours in the ER before getting a room. Then the nurse taking blood threw the containers of blood not needed in the garbage can not a biohazard can. The NP did not feel in the area the pain was they did a ct and said they didn’t see anything no pain meds given for pain just said drink plenty of water and sent us in our way. Doc McStuffins would have done a better job than the care we received

Very clean ALOT better then Hellen Keller by far. Receptionist and registration were very friendly the nurse kassi was awful had terrible attitude didnt much care for the way she presented herself was not very informative very rough drawing blood and taking out IV line and when doing ekg acted like she didnt care what was being asked of her like I was bothering her.. The physician William Speyer had a great attitude very concerned with problems and made sure everything was checked out before leaving facility up beat attitude.

SUPER RUDE NURSES!!! WOULD NOT RECOMMEND!

My elderly father was brought to NAMC by ambulance, suspected of possibly having a mild stroke. He was kept about 4 days. Before he was discharged, it was obvious he would need physical therapy (Rehab). One case worker gave me a list of facilities in the area for me to call about admitting him. The first place I called, the lady asked me why I was calling...The case workers are supposed to do that for you. she said....I was given to a different case worker and told her where we thought we would like for him to go. I never heard whether he was accepted or anything. On a Thursday AT 9PM, I FIND OUT BY ACCIDENT HE IS BEING MOVED AT THAT TIME TO A REHAB FACILITY. I was on record as P.O.A., and person to contact. I was not contacted that he had been accepted. I was not contacted that he was being transported to another facility. Two days later I called the Case Worker Supervisor and left my name and number. I have yet to hear from her. His medical care was adequate, the rest was unacceptable.

We went to ER last night February 7th 2021 my husband was running fever. He has been sick since Christmas. He has an abcess from gald bladder surgery. The ER Dr. Was rude and sarcastic. I just wanted to know why he was running a fever. He said there was nothing wrong with him and laughed. We got our stuff together and left. No one deserves to be treated this way. By then i was in tears that dr came back in the room when we were leaving i told him he had no clue what we had been through and we left. We will never be back in this ER.

I see a lot of negative reviews. My experience was far from that. I went in with what I hoped was bronchitis and found out I had COVID. was told if my symptoms did not improve to come back.... I came back 4 days later with a fever and shortness of breathe. They immediately admitted me to the hospital and ran a barrage of tests on me to find out I had COVID pneumonia and began immediate treatment on me that evening. I spent the next 8 days in the hospital getting treated for COVID and Pneumonia and other COVID related issues.I will say the care I was provided by the nurses, respiratory aides, and technicians was nothing less than exemplary. I had a few issues ( we all do when we are sick and want immediate gratification) with my medicine machine buzzing loudly when it was done and it taking what felt like 30 minutes ( closer to 10-15 minutes ) to get someone to come in the room and turn off the machine..Unfortunately this was more of a common thing than an uncommon....But that would be my only complaint with the level of service I received.....I wish I had not had to be there but I would not hesitate to go back again if my symptoms relapsed and I truly beleive they cared about my well being and making sure I was comfortable during this trying time....

Mother in law was supposed to be transferred at noon today. We are still waiting at 9:00 pm.Transfer to Florence Rehab.Really unacceptable.She is 85 and this puts a strain on the patient and the family.This is supposed to be a hospital that cares for their patients.What can be changed?

Worse hospital Ive ever experienced

This review is specifically for the endoscopy department. Last month, June 2020, I went there for a colonoscopy. I wasnt exactly looking forward to that. I arrived at 5:30 am for the procedure. The entire staff... from checking in, prep, procedure, to discharge...was very friendly and efficient. It really made a positive difference. Great job.

My special needs son and I spent the entire night of July 4th in the ER with a gallbladder attack. Everyone was very attentive at first, but after awhile we were pretty much abandoned. There were times when I had to physically go out and search for a nurse to help us. First we were told by the ER doctor that he had pneumonia, which then changed to a lung nodule, and finally gallstones. When I took him for his follow up with the surgeon that performed his procedure, I got the written copy of his CT scan which showed it was all clear. No nodules. No abnormalities. I never want to experience anything like this again. The ER was a nightmare. We were not even given pillows to sleep on the first night. Thankfully our experience while admitted to the fourth floor was good.

Great new hospital with the same service you got at ECM. Very, very slow ER. No employees show any sense of urgency. Patient care is poorly executed and employee moral is low. If you seek treatment here you’ll find out the hard way. I’m guessing Executive Leadership and Hospital Administers are the culprits, but could be the nature of health care. Extremely high prices with extremely poor service.

Husband been here for bout 2 months for the most part we have been blessed with good staff members they have truly been kind to us and helped us .... thanks to each and everyone who has taken care of him in this horrific time for us💌🤍Update:After 4 1/2 months on hospital we got transferred to shoals hospital for better rehab while in hospital, I just wanna thank all the Drs, nurses and techs for all they done for usThe nurses and techs made a horrible situation a lil easier to bare. We appreciate each and everyone of yall, you will never know how yall touched our lives and made things a lil easier for me to deal with.Much loveCarol Pickens

My dad had an operation here and everyone was so kind. The hospital is very clean. Top.notch clean. He was in there for 3 weeks. We werent at all made to feel like we were a burden on anyone. He had a few bumps along the way and I will praise the CCU Unit nursing staff forever. They are kind, caring, and very helpful. They treat each patient and the patients family wonderful. I know that they have many patients that they care for but in the moments when they are with your family it seems like they are only caring for you and your family. It was a very scary time and they were all true angels to us. I will never forget how wonderful they were to us. Thanks for your hospitality and kindness. ❤

The labor and delivery, and post partum nurses at NAMC are fantastic. Especially the L&D nurses. I had my first baby at NAMC in September of 2020, and almost every staff member that worked with us was amazing. They genuinely comforted me and answered every question I had. My care, and more importantly, my baby’s care were superb. The nursery staff is also very good. Special shout outs to: Andrea and Erica in L&D, Andy in an anesthesia, Robin C. and Melanie in PP, and Kaylee in the nursery! They all went above and beyond to make everything easier for me, and to ensure I had a wonderful experience.

ER is literally painfully slow. My 2 year old daughter sat screaming due to a dislocated elbow in a completely empty waiting room for nearly 3 hours. 1 other patient was there briefly when we arrived and there was literally no one else in the entire waiting room the rest of the time. God help you if there is a long line of people I cant imagine how long you would wait.

So far 2 hour wait on broken finger on a 7 year old grandson going on 3

My wife was having contractions every 5 minutes for over 30 hours straight. She is considered high-risk because her last pregnancy ended in an emergency C section. We went to the hospital three times over two nights, each time begging to either be admitted or at least to be sent home with something for the pain or to help her sleep. Each time, Dr. Hurd told us with indifference, he would do nothing for us, to go home. I see now why so many people avoid this hospital. We will never be back if we can help it.

This place and its staff are AMAZING! I was admitted there Thursday morning from a different hospital. I was told I’d have to have my gallbladder removed, and a secondary procedure to remove stones from my common bile duct. From the moment I arrived, the nurses, doctors, and everyone in between were nothing short of amazing. The care that I received was top notch. Everyone from the surgeon to the housekeepers were so nice and accommodating. I will forever sing their praises and recommend their facility to anyone who needs medical treatment.

While waiting to go to a delivery room I wasn’t allowed to be in the room with my wife. After in the delivery room I wasn’t there to keep my wife from breaking down while she received the epidural due to some policy that no one was able to actually provide for me. Once it came time to deliver the nurses pushed me aside and wouldn’t let me stand near my wife without bumping one constantly out of the way. I was treated more like an unwanted donor. After delivery we was a better situation but still not even what I would classify as good. They were understaffed everyday, constantly nagging about wanting to send the baby to the nursery, we never saw the lactation nurse even after request, amongst other things. Luckily this was our third child and not our first so we knew what to do on most everything. We were even told by staff that they were glad we were experienced parents so they didn’t have to check on us. If you are having your first or second DO NOT go to this hospital it’s not worth the added stress and disrespect. I would suggest going to Helen Keller or drive all the way to Madison as both of those hospitals treat you like human beings not cadaver bodies. We do not plan on going to this hospital again for any reason.

Worst experience I’ve ever had in a hospital. Would not recommend it to anybody. Do yourself a favor and don’t go there!!!!!!!!

I would advise staying away from this facility (previously named ECM). My mother a trained medical professional went there expressing that she knew she was having a stroke. Dr. Flowers sent her home telling her and her family that she was not having a stroke but just trying to get attention. The next morning my mother was found on the floor. She did have a stroke and because of that stroke is permanently paralyzed on one side of her body. Due to the arrogance and careless malpractice of Dr. Flowers my mother has to live the rest of her life without the use of one side of her body.

Nobody here knows what they are doing. No common sense whatsoever

Our first experience at NAMC outpatient surgery center was terrific. We couldnt have been treated better or more professionally. Every employee and volunteer was kind to us. Even one of your employees who was clearly on a break went over and beyond to be helpful. I went to the cafeteria to have breakfast while my husband was having a small procedure done. The coffee dispenser was empty so when I mentioned it to the cashier as I was checking out, the lady behind me, who was an employee on her break, set her own food down and took my cup to get me coffee. I just wanted to say how proud you should be off your staff. We were well taken care of. Everyone was efficient and seemed happy to be there.

Their strict rules with the covid-19 makes this place safe for you and your loved ones

We can’t say enough about the wonderful staff at NAMC, amazing is not a big enough word! They were ALL there for us on the most important day of our lives, having our son Silas Evan. They cheered me on, they counted with me as I pushed, taught me how to breast feed, they helped me throughout the night, and they made decisions about my care that I will be forever grateful for. I would not for one second hesitate to recommend this hospital and this staff! 💙

I highly recommend this hospital! They got my grandfather in super quick when he was having a heart attack and probably saved his life! They did an amazing job and took excellent care of him! 10/10 recommend!

This hospital is so slow and the people that work in the er are slow and when u are in pain they do not do anything for you and look at u crazy so in nine months my wife will not have our baby here we will go to a different hospital .... That is better and faster about seeing people.

My family is the most important thing in This world to me. My precious father was having severe back pain and had been to two other doctors. He made an appointment with Dr. Adderholt. He is already up and walking. Couldn’t be more thankful for these people. Thank u Eric Perry for making sure they were taken care of

The 5-4 stars shouldnt count when they are given by employees... state of the art buildings and equipment mean absolutely nothing if theres idiots with degrees attempting to operate them. Changed physicians just to prevent being sent to this nice building. I am talking about a physician that I said I would use until he retired and when he did I would be devastated. Im sorry but Im not going to be a patient in this facility until Im convinced of some MAJOR changes with their staff. If I could given a review without giving at least 1 star I would have. Travel to Vanderbilt, Birmingham, or Huntsville if its something that Helen Keller hospital cant do. Helen Keller may have an older buildings but the care provided is usually wonderful. And way more sanitary. Housekeeping comes in every patients room daily at Helen Keller. They also bring patients ice water regularly without patients having to ask and even offer snacks. NAMC, you need to get it together.

Excellence in care & service

My Father in law was a patient a couple weeks ago. I just want to let everyone know how much we appreciate the great care he received. From the ER (Hannah and Erika) to the floor (and I dont know the names of the nurses that were taking care of Pop but they were awesome..4th floor nurses and CNAs rock!! to case management....yall were all wonderful!Thanks so much.

My husband was in North Alabama medical center on December 23, 2018. And he was treated very very great by all at the hospital from the Dr to the 4th floor nurses! Thanks for taking such good care of my husband!!! We love N. A . M. C!!!

They are holding a patient against his will... for 4 days! The doctor will not return calls to the family. Nurses cant tell us anything. They wont let us in the hospital.

My Mother was taken to NAMC after a serious fall and stroke. I can not say enough about how tender, gentle and kind the staff treated her! Their compassion and care for not just their patient but also for the family during a very difficult and emotional time was something I have never experienced before. They cared for her like she was their own mother/grandmother! I cant thank them enough.

This is one of the most terrible places I’ve been, coming from a big city where I know if she’s 40 weeks and is more than 4 cm they will not send her home..but yet we’ve been discharged twice even tho her contractions are less than 5min apart. This is our first child and the whole maternity experience has been awful for her thanks to this facility. I strongly recommend finding another hospital to deliver your children. We will be going to another hospital as of tomorrow

Want to know why a low scire, contact me.I highly recommend Nirt Alabana Bone and Joinf clinic. Not the hospital.

ER doctor was terrible. i waited over 3 hours in pain before i was administered any medicines. its a new facility with the same terrible physicians and treatment

Better healthcare!?? Rather than building a new hospital, you should have placed more focus on the service. Hire friendly nurses without attitudes and doctors that REALLY care for the well being of patients. Y’all also should have addressed the need for providing TIMELY service. This hospital is a joke! Same problems just different location.

I delivered my beautiful daughter at North Alabama Medical Center and from the moment I arrived till the moment we left my family and I had a wonderful experience. Our nurses were very attentive and caring as well as other hospital staff from the doctors to the housekeepers thus making our experience very enjoyable. I would highly recommend this hospital to anyone and everyone! 💖 Thank you North Alabama Medical Center staff for all that you do on a daily basis!

The nurse at the window was helpful. They got him in a room quick. At first they seemed very attentive. A Dr came in within Abt 20 min. And gave us a * Quick educated GUESS by just * looking at him. So 3 hrs later and nothing!!! Wont go back again.But as far as the inside, yes a nice, new, up to date facility.

I had to go for a small very minor injury from work, which med plus would not see and had to go to the ER. I only waited in the waiting room for maybe 10-15 minutes. The wait in a exam room was a bit long, but I also understand that there were people there in worse shape than I was that needed attention first. All of the employees were very kind and personable. My experience was quite great considering the rate and the ridiculous reason I had to be there. No matter how minor, NAMC is there to help and serve the community!

My wife was told to call the day before surgery between 1 and 3 PM to get the exact time of her surgery. This is to insure the exact time because of rescheduling. They told her 5:45 AM. We arrive at preop on time for a nurse to say you wont go to surgery til 7:45 AM because another patient had changed their mind on there procedure. This is completely unprofessional because of the way a person has to get their time in a 2 hour window the day prior. The nursing staff is great, but the schedule protocol seems to have been written for no purpose at all. They finally came to get her almost 4 hours later than the supposed stream lined schedule department said. What a joke, I wouldnt recommend this hospital to my worst enemy.

My father in law was admitted last night to north Alabama medical center he has not been given any IV hes been asking for water for over hour no one will help and when asked they said they are busy he was transferred from Keller last night who gave a lot of care and cared !!! about the family.my mother in law is not even allowed to be by her husband side except at set times no one is watching him at north alabama medical center. Keller at least let his wife watch him and be by her husband side whats the point of having the state of art hospital when the staff doesnt care about the patients or family the staff needs to learn some bed side manners and have some compassion for family and there patients if it wasnt for needed a cardiac unit I wish he would go back to Keller were they care!!!!

My daughter is in CCU here and the staff are so amazing. Physicians are very strait forward and honest. I feel like my daughter is in great kind hands