Communication seems to be a real issue. My glasses took two months to get here and they messed up the order.I tried to get a food allergy test and the doctor didn’t care to look past looking up my nose and talked me out of it.Trying to get a covid test I was on hold for 30 minutes because it had to be ordered. I got through and they said they would have to put me on hold and they didn’t know how long it would be. Or I could schedule myself, the option for scheduling an appointment did not show up at my location. So I had to call them back to be on hold for another hour because the front desk did not know how to navigate the system.After being on hold they couldn’t figure it out, so they put me on hold again only to come back and tell me I couldn’t get tested at the place I was at (where they have been testing people that day)The rumors I heard about Kaiser is that they sucked and I was willing to look past it. But if you are looking for good care go somewhere else.

The only place I can get my eyes worked on close to where I live. Ive never had a problem or not gotten good results

They always closed. I do understand that you guys are thin on the staff but please do not use pandemic to cut services or close services. Everything is full open now and you guys still close. I heard and read about you guys but did not want to.believe it and gave you guys a try. Boy oh Hey, they.are right. I will tell you what. You will not see me coming back to you next time. I will take my business to some where that need me and look after my.health. what a CROCK Kaiser permanente you are. STOP USING PANDEMIC AS THE EXCUSE TO SAVE MONEY. this is health care place not a movie theater or restaurant. Thank you for.what you do Mr Kaiser Pee

Ive been on hold for five hours. My first call ended for no reason after two hours so I had to the back of the line. I told them my situation and they couldnt care less, probably standard business for them. You should consider somewhere else if you can because this place is the worst.

Modern and well-equipped medical center.Free parking in garage on lower levels.

Honestly, been going here all my life. Will prolly continue to go till the day I die. I have only had one situation that caused a few bad experiences, but the hospital bent over backwards to fix it and even gave me a completely different doctor from another location to go to for my concerns. I am happy to say I will be a part of the KP family for life.

The Occupational Medicine clinic is the best specialty clinic of its kind throughout the Kaiser Permanente Health system. The nurses, Jehna and Cindy, run a smooth ship and Dr.Thorsen is not only professional but friendly and accommodating. I cannot say enough good things about this healthcare team. Do not go to Lynwood. The male nurse from Germany is lazy and lackluster.

Kiazer is a terrible insurance provider. I have been with Kiazer in the past and again starting this year. The doctor I am assigned to is never available for an apt. I have yet to be scheduled for an in person visit with any provider at multiple locations here in Washington. I am always offered phone or virtual which the doctor cannot perform an evaluation over the phone. When I did visit the emergency room for an auto accident they blew me off saying I could walk fine and that I just need to take pain killers and muscles relaxers and I’ll be fine in a couple weeks. This company is garbage!

I came here for their walk in clinic Tuesday night right before closing. I hate being that person that comes in last minute and stays after closing, but in this case I was. The physicians assistant that saw me was incredibly understanding, knowledgeable and professional. I wish I remembered her name.

I have been a Kaiser member for 3 years. 98% super!!!I had my first vaccine at Kaiser - Moderna..Kaiser Everett did a great job - super organized and no cost...🤗

Is there seriously no way to check wait times online for the walk in clinic? Making an appointment online is pointless if they are always 100% booked.

I have been working with Megan Herrenkohl for grief therapy / general counseling and she has been truly amazing. In over a year with her, Ive never felt judged. Shes an amazing listener, helps you work through pain, and teaches you how to not only cope but also how to overcome your anxieties (via EMDR and other tools that you can do yourself). Shes compassionate, caring, and extremely knowledgeable in her field. Cant recommend her enough.In 2018, I sat in on a 6 week group course, on CBT/ depression & anxiety, taught by Amy Eskelsen. I wish this stuff was taught in high school, haha! Super valuable life skills for anyone and everyone. Amy made things simple; she was patient, kind, compassionate, and fun to learn from. Great experience, also highly recommended.

Im grateful to the people who staff kaiser permanente for putting themselves on the front lines every time they go to work. Theyve limited access to the clinic to people who have made prior appointments, but other than that, they are providing the same quality care they always have. Just recently I noticed something that Im really a fan of. The Kaiser Permanente facility in Everett has a full repair station at its bicycle parking area. Its a great idea and I wish more of our local area facilities has these.

Love, all staff are awesome, pharmacy, eye place, behavioral health, Family Doctors, blood work, exrays

It might just be me, but I have the worst luck at Kaiser. Pre-covid I would find myself waiting nearly 2 hours prior to being seen by an actual doctor for a wellness check. Today I was at the facility and had to wait for almost 3 hours and I was taken into a room where I waited an additional hour prior to seeing anyone. At check in I was quoted a 25 minute wait and it was two hours before I was acknowledged. I even had an appointment. Needless to say I am incredibly disappointed with the quality of service that kaiser has provided me with.I am well aware that covid exists that that wait times may be longer. But if I schedule an appointment Id like to be seen as close as possible to that time frame, not 4 hours later

Dont know why i even pay for their health care coverage cause it takea months to get an appointment and hours to fill a prescription! Switching to bluecross asap

My daughter was released from the NICU and still need to go in for daily test until her numbers were safe. We went in and everything seem to go well. We got the results back in a decent amount of time. The numbers were high still, so we needed to return the next day and run the same test to ensure her numbers were going down. They drew her blood at 9 in the morning and we went home. Six hours went by and we still had not heard anything. We decided to call and getting a hold of anyone was a bit of a hassle. We then received a phone call from our pediatricians medical assistant to let us know that the results were still pending. We did receive a phone call from our pediatrician informing us that the labs equipment was not running appropriately and that we didn’t need to run to the emergency room to run a test stat. She also informed us that the results from the previous day may also not be accurate because of the malfunction of the Laboratories machines. No I don’t know about you but I would want a little bit more faith when it comes to the life of my children.

I would give zero stars if possible. Ive called 30 times in the last two weeks, and have not gotten through. Im actually sitting on hold while writing this. 49 minutes to be exact.

If i could give this place a -1000 star i would. this is the worst care i have ever gotten, i’ve been needing surgery for over a month now and they are not trying to help me. they do not care about their patients at all. All the doctors there only care about their money. I would never recommend anyone to get this insurance, the care i have gotten from this place is unbelievably bad. I can’t express my hate for this company, if you would like to have the worst care in the USA this insurance is right for you!

Everett Kaiser Permanente charged me $ 78 for requesting a medication refill through member online chat service!!!

This organization is the worst, they bungled my COVID diagnosis and sent me home with pneumonia. Luckily for me my family took me to the ER and caught it and I was able to get treatment from another organization that is willing to help prevent illness. Getting treatment from this organization is so difficult if your sick or ill at all you will have to jump through hoops just to get an appointment... not easy, not helpful, not convenient.

Appointments were always scheduled so far out. Notes taken by my doctor didnt even include the reason for the appointment and the medication prescribed and caused massive problems with filing with my work. Paperwork always took the maximum amount of time to get to my employer. Ive always had to ask for extensions from my employer because Kaiser couldnt get it in in a reasonable time. My employer tried three separate times to contact Kaiser for more information and received no response.

GHC Everett was my familys clinic for decades the doctors delivered me and my children. We used to love coming here there was a kids activity nook that took the pain out of the wait with my daughter and giant fish tanks that did it for my son. Now theres hardly anything to entertain them with no kids activities and a single tiny fish tank even the vending machines are gone so there is no snack or juice while waiting for the walk in. Everything is new and nice but I feel like my children have been forgotten.

Getting my COVID Vaccine

They were on time.

I enrolled wife & myself. They gave us a choice to which Dr. each of us wanted for our Primary physician. Each time my wife went in for a scheduled appointment, they assigned her a different Dr. everytime?! No heads up about anything!! My Dr. was never available, so I had to see a different Dr. everytime?!? To me, thats not quality care!! This is just one example if many things

Waiting to get a call back takes forever. I feel often disregarded... Most of these problems and the experience is not completely their fault, but the countrys. Our system is based off greed and profits over basic humanity.

This is an amazing clinic with highly skilled and trained pharmacists, doctors, nurses, healthcare specialists, and support staff. I’ve been using services here at this facility for several years and back when it was Group Health. Providers are trusted by this consumer.I love their online services, which helps improve wait times for pharmacy and other providers.

Detail oriented, easy to check in. Fast appointments!Reminders for preventive healthcare. Best in the area.

●Great smiling & kind staff & services at check in desk.●Wonderful, kind Counselor(s) Staff in general.●Good appearance of clinic nice, clean including restrooms.●Quietly running facility, no screening kids

Kaiser is nothing but exceptional in my opinion. Each time I go I receive attentive care that is tailored to my needs. Additionally, I’ve visited the injection room in Everett a number of times and Bridget S. is truly phenomenal. I appreciate how honed in she is with shot anxiety, but she also takes the time to get to know me personally.

Overall experience was good. The floor plan was easy to read and they also have a guide to all of their departments in the elevator. Staffs were friendly and helpful. One piece of advice though, do not backup to park the car. But if you do, watch out for the floor of the next level. If the back of your car is really high, you will hit it. I learned it the hard way.

500$ a month you get to see a doctor 1 time a month. How did this become STANDARD PRACTICE. Dont Recommend, Was on medication that was recommended for me for over 7 years of my life while working a good job in California through kaiser. Came to Washington doctors refuse to give me my medication due to there Kaiser Policy in Washington .

I was a patient of Dr. Megan Gary (a psychiatrist) in 2017. Kaiser Permanente was acutely aware that I was a Social Security Disability applicant. When it came time for a Mental health functioning report to be filled out BY MY DOCTOR, Dr. Gary decided that she wasnt qualified, she said she had been burned too many times filling out papers for people. I didnt know what that meant but she REFUSED to sign or fill out proper paperwork neccessary to complete my claim for benefits. I lost my claim. Lost the disability income I was entitled to for working, its lost forever.Because Kaiser Permanente hires contracted doctors I must go after Dr. Gary in court by suing her. Kaiser Permanente accepts no responsibility whatsoever, their doctors are free to do or not do as they please. Its not right that my family financially suffers because of a doctors dereliction of duty. So, if youre reading this and are a patient of Kaiser Permanente, you better hope you dont need disability benefits...

Great staff and my nurse is the best. Willing to go above and beyond to help us.

Kaiser how did you slip so far down the pipe!Why is your management team failing in a time of crisis i am in the process of finding a new medical provider and i am shocked to see the complaints?Where do we go for help if you cant.

I have nothing but good things to say about Kaiser. They are very attentive to my needs. They go out of the way to help me with my behavioral health. I highly recommend them to anyone who is looking for excellent mental health care as well as PCP.

My doctor is great...listens to me and doesnt try to rush me out early. Makes sure all my needs are addressed. Plus, their pharmacy is very reasonably priced.

Really enjoyed meeting Jennifer Barber. She has great sense of humor and very engaging.

Worst doctors Ive ever seen. Were not helpful, canceled my appointments the morning of with no apology and then sent me to urgent care.Rudest and most unhelpful nursing staff.

Worst Pharmacy that Ive ever gone to. I can specifically call, double check that they filled the prescription and its ready to pick up, show up 20 minutes later to pick it up, and they tell me that they dont have it. Thats after easily waiting 20 minutes to be called up. There is always a problem when i go to get my medicine. Every freaking time. Ill show up 2 days after they fill it and it wont be ready yet, and if i wait much longer, theyll put it back. Maybe there is some sweet spot, like 5 days after calling it in? One where i can just show up, pick it up, and leave? You know, like a normal Pharmacy?

Behavioral health department here is fantastic. I took a 6 week course and it was extremely valuable. Doctors care about their patients.

Once AGAIN changing my review to an even worse Star rating. Ever since Ive gotten pregnant the level of care Ive gotten has gone down the drain. Which makes no sense because you would think they would be making sure youre being taken care of even better. They do everything they can to not have to deal with your concerns or questions & just pass you along to anyone else but them. Which I dont get because you guys are my PRIMARY CARE. I had an appointment today & they canceled it & told me to go somewhere else. Which then those people said made no sense since Kaiser is where my primary doctor & care are & that they cant do anything for me until Im 28 weeks pregnant & I need to keep going to Kaiser for my concerns until then. Whatever happens between now & three weeks from now (which is when Ill be seen by my doctor again) I PRAY is nothing serious. You guys seriously need to get it together. Its sad & I cant wait for open enrollment to come around so I can switch to a different clinic. I dont even want anyone from customer service contacting me Im so done with going back & forth over the phone with people. Im just leaving this review because I think its important for people (especially pregnant women) to know how some of us are being treated.

Cool staff

My experience here has been exemplary. The optical dept. is awesome with access to surgeons and other specialists

My experience with this company has been ridiculous. The staff doesnt listen to you or your concerns, the process to get you in takes forever. There has been lack of communication on my test results. Just a note Im 18 weeks pregnant, called when I was 6 weeks to make an appointment got my first appointment at 17 weeks, with my first ultrasound not until Im 21 weeks along. I got a call that I need to schedule for extensive testing and Im sitting there wondering what for and when I asked I was told on the phone that I tested positive for my baby to have down syndrome over a week after my appointment. And they referred me to Providence but Providence has yet to receive a referral. When I called to ask I was told it takes 14 days to process.Their billing department is just as awful.

2 month wait to get a cancer test. Even if you think youre young and healthy its not worth the risk to use Group Health. Luckily I was able to switch to a real insurance plan during open enrollment and was able to get in to a real doctor when the new year started. Please do not put your health at risk by going with a cheap option that treats people like cattle.

Great place

The behavioral health department treated me & other people so poorly that I ended up in the hospital & have had two much more reputable psychiatrists profusely apologize for the poor quality of care & medication options that I received at this clinic. Please avoid if you want good mental health care. Pharmacy techs also arrogantly impede my PCPs emergency orders, refusing to finish their jobs. There is no respect at this clinic for their patients.

I am so happy with Group Health. I was hesitant to select them as my provider due to rumors I had heard. But I am so thankful I tried them, they have been the best care provider I have ever had. Over the 2 1/2 years I have been with them my daughter has had to have one surgery, and I have had two. Everyone was so caring. I wish I would have gone with them sooner.

Easily the worst insurance and health company. Unorganized and seem to have no idea what theyre doing.

Waste of time and money. Wasnt prescribed anything that relieved my symptoms. No follow up call and just got a bill for a drug test. I have no idea why I would need a drug test or how that could help. Google is better than this hospital.

I have to say that I have never in my life received better care within a healthcare system than Kaiser Everett and Bellevue locations. Every single person my wife and I have dealt with from customer service in IT when I needed to reset my online password to the patient care representatives at the desks at check in, the pharmacy, the lab, the nurses when I was in hospital for 4 days following surgery felt like family! And the the doctors. I can’t say enough for all the concern I felt from each and every one of them. I recently have been through a pretty huge medical issue that put a stop to my life for 3 months plus and still healing. I have care teams that I can reach out to for anything when my medical issues continue spiking different symptoms. Every single person within this whole system is a model employee and ambassador to the Kaiser way of care. I really can’t say enough about how well things do work and how amazing it is to have no weak links in any chain. Thank you all for everything. Just everything. 💕🌈

Good folks behind the corporate facade, albeit very well paid folks. Best if Medicare does the paying or Medicaid. No dental but has great eyecare offerings and excellent drug costs/delivery. My docs have been well trained, current, and conservative. Pretty easy to get in. Not for the individual, too expensive, although w Regence out of the market you might have to go this route.

KP Everett practitioners and staff have provided excellent, friendly care for my family and for myself since we moved to Everett recently.

When I can get in, often a month after my appointment made, I love my primary. Dr Hanson-Pham. LOVE. But getting in is so impossible, ive started going to the care clinic for most of my care.Dont even get me started on how ridiculously slow the pharmacy is. I try and mail order now, or fill at northshore. 🤬

Look up Emerson ICUs audit on YouTube of this place. That is all I have to say.

Horrible service first I called to get an appointment for the most severe abdominal pain I have ever felt. I was sent to their care clinic in silver lake by the advising nurse when I got there that dr. Called the nurse I talked to an idiot because at the care clinic they have no internal imaging so I got sent to the Maple St. Everett location (which is the one right down the road from my house). When I got there still in horrendous pain and finally got into a room I was told there was nothing they could do either because they dont have a Dr scan machine. Also the front desk person looked up my call with the advising nurse that nurse entered in that I had a cold, but clearly my answers to her questions did not match that diagnosis at all. So I was sent to the ER they got the pain under control and said I need to be seen by my dr in the next 24 hours. The er was not sure what was causing the pain but said it could be a red flag for a lot of different ailments that werent showing in my tests yet. Call Kaiser they wont get me in until 5 days later. So for 5 days I have to worry about what could happen. I have a feeling ill be receiving bills for both Kaiser visits where they literally did nothing and Im definitely not paying a some.

Cannot get timely appointment with regular doctor

I joined Group Health in 1957 and have always been pleased with the service we received. I am experiencing the same great care with Kaiser though dealing with their website has been a bit challenging.

Worst experience ever at a Dr office. I pay a substantial amount for the really poor Kaiser Permanente insurance. Stay away at all costsAfter the poor treatment there have decided to never see a Dr again and let nature take its course. Death is preferred to visiting Kaiser Permanente again.Just want to follow up not only do i pay for the privilege of being treated poorly. They bill astronomically Even though I asked several times to be told what the fee would be.Do yourself a favor stay away!

Love everything about KP Everett!! Best care I have ever received. And their Medicare plans are waaay cheaper and waaay better coverage than any other I checked out.

Had mailed receipts, on multiple occasions, to get a refund of glasses from an out of network provider. I had gotten glasses from the same location a couple years back with the refund issued. We had called and confirmed the day we got the glasses that they were covered. After many, many hours of fighting with them we finally got the refunds. Still waiting for the second set of refunds. Only reason they complied is they apparently listened to the recorded call of the employee that told us we were covered.This situation wasted 6-8 hours of my time to get rectified.

Great doctors. Fast service kind and consistent. 3 months in and i have to change my review. Service is terrible. I have 2 very seveir health issues and i cant seem to get them addressed. I belive it is my age. And then I saw the story about how Medicare doctors are getting paid not to do procedures on patients. Looking for a new provider in October.

I came in to pick up a prescription and they only had part of it even though I paid in full. I came back 5 days later to pick up the rest. They tell me I had to come back in 3 days and now can’t give me the rest and I do not get my money back. This place will try any way possible to take your money and not supply a service.I would give no stars if possible.

My experience with Dr appts have been barely mediocre. My last 2 appts were with Drs that were pretty darn good! They listened and were very friendly.Pharmacy is the most irritating place ever! My emails come in saying my scripts are ready. I go in, pull a number, wait a minimum of 15 min to get called up for what.... so I know, they know Im there?? Then I go back and sit for easily 30+ minutes....

I liked the Dr but he prescribed my son insulin because he is a type 1 diabetic and group health insurance wont pay for it. They said it could be a couple weeks to sort it out. Um my sons life depends on it and they are doing nothing. I had to take him into childrens Bellevue to get insulin so he doesnt end up hospitalized which again group health probably would not pay the claim on. Very disgusted. This is a life and insurance companies are playing on it. Im sick of it. Especially group health. They have no problem taking the money but cant pay even when a life depends on it.

This is our first year with Group Health after changing positions. I couldnt be more disappointed with the service level provided. My child often waits for 2 hours for service. (Yes, this is a scheduled appointment) Anytime they must have shots, we watch person after person (usually adults) come and go receiving their shots before event though we arrived before them.Group Healths new streamlined office visits are atrocious. Sadly we will no long our employer sponsored health plan...Out of pocket for now.Thanks

What kind of pharmacy doesnt take cash?! And the tech was so rude about it. I have only been with Kaiser this year and she got snotty with me and was like, we havent taken cash in 6 years.

Every time I come to get a prescription that my doctor approved the day before its NEVER done and the people who work in the pharmacy couldnt be more rude either. I hate getting my prescriptions here and usually go to safeway to fill. Unfortunately my Dr has to write a paper prescription so she just sends it downstairs to the group Health pharmacy and its like pulling teeth to get in and out. Im here at least an hour every time I come to get a prescription. Get it together Kaiser pharmacy staff!!!!!!😠😠😠😠😠

Reviewing Dr. Flynn, he is wonderful and he’s the only reason why I changed this review from 1 star to 2 but his practice staff aka MA/Nurse whom ever, makes the entire experience less than desirable. Something about attitudes and learning how to do your job properly will be more helpful in accessing people’s health.For example, I told the MA that my BP is not best measured with the Large cuff because it is inaccurate... my B/P is normal 124/84 ish and her reading on the wrong cuff was 104/60 something... highly inaccurate. While the slight difference may not matter at the end of the day, it matters for someone on B/P medication! Also, they said that the provider doesn’t have time to see me but will “see what he can do” but when he entered the room, it was not the case.A great provider surrounded by less than formidable staff makes the visit great to terrible.

Terrible service! Rude and unwilling to go out of there way at all!!! God forbid I ask you to make sure Im covered by my insurance. I get a attitude and a response call your insurance company when I know they can easily look it up.

I have had nothing but the best of service in 30 years...No complaints

Went in for foot issue. Easy parking and wait time with appointment 10minutes .Got checked and flu shot too . Good experience!

Great location that is easy to access right off of I-5 and parking in the onsite garage was free Occupational Health staff were very friendly and helpful with work-related health testing. I Will continue to use Kaiser Permanente for future job-related healthcare.

You decide. They use Physicians Assistants who diagnose people incorrectly, and as a result, force you to return, sometimes 2 or 3 times, all while they are enjoying profiting off of your additional co-payments. They stopped using cash, so if you need your meds and are cash only, youre gonna have to use another pharmacy. Keep in mind that many of their plans are not accepted by outside pharmacies, and they probably made it this way on purpose. They are visibly inconvenienced when you dont use your group number when calling or going in for services. Their scheduling is horrible. Dont plan on being able to get into a your own physician, or a specialist for months. Then they will attempt to refer you to a Physicians Assistant in place of an MD, and then expect to get ripped off for multiple co-payments, as I stated above. If you are pregnant, plan on being sent to a Group Health facility 30 miles away from where you live, and expect them to refuse to pay for you to see a local non-Group Health physician that uses the local non-Group Health hospital where you reside. The doctors they have are mostly mediocre, but they do have one or two good ones. Pity that they arent working for someone else. The Urgent Care nurses at this facility often minimize the urgency of situations, skirt needed treatments, and only do what is minimally necessary. They have decided that the childrens play areas are not aesthetically pleasing to their decor, so they have decided to remove those. Take your ticket at the pharmacy and expect to wait about 1-2 hours total in the lobby, eventually get called up, and then told to sit back down and wait another hour while your prescription is filled. Have a note written on your account, and have to explain to each and every representative that same note that they should have checked, when you came in for treatment. Fyi, were going to be getting rid of them.

I have a team of Dr.s that, in my heart, I know are working in a feild of practice that is true to who they are as people. For instance i have struggled with mental illness which at its worst I suffer suicidal ideation. (I thuoruogghly enjoy life and am generally high energy and happy happy) My psychiatrist got word and called me not once butt twice ...the 2nd time before leaving work to make sure I was gonna b okay....

Since kaiser Permanente has taken over it has become very impersonal. I went in.because i had numerous spider bites but. wbecause the computer said we needed to 9 address other issues we barely tpuched base on it. Then i was given my dpt and flu shot over/behind 2 of the bites on my shoulder. Then got antibiotics. After a few more days i was worse tried to get in to see my doc and couldnt. Contact health nurse sha e said i needed to get in right away. Yet again couldnt be seen. Ended up going to everett clinic in snohomish where i wass treated by a physician assistant. That actually listen. They have got my orders mixed up with another patient and now i have my medications changed and cant get an appointment yet again with my doctor. This is not anDoctors office any more it is nothing short of an assemble line.

Very helpful and very knowledgeable! had me in and out in NO TIME! The lady complaining about PAs being under qualified is dumb. The MD wont let a PA work outside there scope of practice. They are not hussling people for money or trying to take up your time. SOME people just need to understand they are not the center of the universe and that sometimes there are delays. And its called PRACTICING medicine for a reason. People will makes diagnoses mistakes! IT happens all the time, get off your high horse and go to a private practice if you want to feel like the only patient in the building

More about the kaiser insuranceTerrible insurance and terrible network. Went to a urgent care clinic and was given a prescription for nausea. I have 13 pharmacies within 2 miles but cant use a single one. Called kaiser abd closest one is over 30 minutes away.Terrible network, just stay away from their terrible insurance.

My wife had a scan and she was well treated by the staff and front desk.

I called Kaiser and told them i needed to be seen for an L&I claim. They told me to come in. Then after I got there they told me they dont do L&I claims. What a waste of time!

Everything is managed care these days and that hasnt really proven particularly beneficial to patients. I grew up being a patient of Group Health, which was recently purchased by Kaiser and found it to be a very eye opening difference when I reached adulthood, got my own insurance and used other healthcare. Dont get me wrong, healthcare in general has devolved into a pretty terrible experience but Kaiser is a standout in a pretty significant worst-of-the-worst competition. One standout annoyance is their in-house pharmacies. I was amazed as an adult to realize that my doctor could call my prescriptions into Walgreens and I could just pull up to a drive-up window and get it in under three minutes. At Group Health/Kaiser, you can be on site seeing a doctor, have the doc send a Rx straight to the in-house pharmacy via computer, walk to the pharmacy and take a number, wait 10-40 minutes to have your number called, walk up to the counter and have the pharmacy tech look at their computer to confirm that the prescription was actually sent to them and then be sent to sit and wait another 10-40 minutes for the to call you back up to finally get the Rx. Re-freaking-diculous! They seem to be hiring their pharmacy techs straight our of DMV castoffs as well. Ive received more notably rude customer service from the Kaiser pharmacy than from any other single entity. To be fair, the service seems to have come up a bit since Kaiser took over but I still see techs whom Ive had past run-ins with glaring at me when Im there picking up prescriptions for my parents. My Dad is a military vet, retired civil servant and Alzheimers patient and Group Health was his only option. My mom is a retired school teacher with severe dementia/brain damage and I care for them. It is a daily fight just to get basic care for them and getting a service like a worker to come by once or twice a week to perform a visual health analysis and help them bathe has been 100% impossible. We did manage to get that help for a one month period after a particularly significant health scare with my mom and what it turned into was me getting almost daily calls at work bugging me about one thing or another. It felt like they were trying to justify their existence with observations and recommendations and they didnt care that i was trying to work. It was extremely frustrating. The standout are their doctors. For the most part, Ive been very pleased with the doctors who have cared for my parents and the nurses who work with them.Sadly, theyre great people stuck in a bad system. I think a lot of them flee at the first opportunity. I know I never had the same doctor for more than a couple of years at a time as a kid and I think my dad has had to change doctors at least a couple of times since Ive been caring for him and my mom because people have left. My bottom line is that you should avoid this place if possible. Its not worth the aggravation or cost. We cant even renew prescriptions that should just auto refill until a few days before my parents are completely out. My healthcare provider sends me three months at a time and theyre usually there a couple of weeks before I run out. My parents only get one month and you cant even request a refill until you have less than a week left.

I cant describe the amount of hatred I have for this place and the pharmacy. It shouldnt take almost an hour after I got there to get my prescription ready especially with as many people as they have working there. They need to get with it & come up with some new systems. Unfortunately I had to switch insurance companies & start going here. My old pharmacy would text me when my rx was ready & I could be in & out in less than 10 minutes. Update the technology please. I know a lot of elders go here but still. My grandmother is 80 some years old & she texts & goes on Facebook. Get it together grouphealth

Kaiser Permanente collected my $1343.62 in premiums from 3/1/19, but did not open my membership until 4/17/19. How do they get away with stealing my money for 7 weeks of coverage without actually providing it?

My partner went and was having a serious issue. The physician failed to do a basic physical examination. Would not recommend them to anyone

Cant stand coming here. The wouldent treat me like they do if I had good insurance. To them I am a learning tool. Hate it!

I am so dissatisfied with Group Health. The closest location to my house to fill prescriptions on evening weekends is over 30 miles away from my house. Yesterday after spending the afternoon at the walk in clinic in Mill Creek for treatment of a migraine, my doctor wanted to fill a prescription in case my headache got worse during the night. The closest location to fill the prescription was the Rite Aid in Marysville, over 30 miles from my house. Does that seem appropriate that my only choice is to either pay for the medication out of pocket or drive 30 miles with a migraine? Group Health needs to offer better pharmacy solutions that that. Also, when I called customer service to ask for assistance in order to locate a phone number for the Everett GH pharmacy, the customer service person couldnt locate the phone number and told me to look on the website! Extremely disappointing.

I havent noticed any changes but long wait times. Getting better with time.

Integrity and excellence.....all the way.

I’ve had great care here for all my various “medically complicated” needs.

The prescription Doctor Authorization process needs a major revamping. I have a long drive and I have to make multiple trips at 30+ miles each time. It takes multiple days to get pain meds and Ive needed to wait several days because the paperwork hard copy is IN THE MAIL !!!!! GH needs to do better than a snail mail system !!!! Christ, I can purchase a $500k house with electronic signatures, legal across the whole Country, but a GHC Doctor in the local area cannot use an electronic signature so a patient can get reasonable service, care, and the pain meds needed ? !! Common GHC, you can do better than the dark ages... !!!

Its sad to read some of the negative reviews because our family has had been with the PAs and MDs here and at other Group Health locations for the last 15 years. Not to say we havent had to wait or switched doctors that were not a good fit but I think that occurs at any medical facility. Not all doctors and patients mesh so its up to the patient to be proactive and find that fit instead of criticizing an entire institution over a bad experience.

I have been going to the Bellevue medical center group health for a few years now. I was so disappointed in their doctors lack of knowlage and huge waits to see doctors. I was happy to be transferring to the Everett location when I moved out of Bellevue to Arlington. Well they turned out to be the same. Waiting a month or more to see a new pt. therapist for an injury I was seen for in Bellevue. To than go backwards in my progress in my recovery. I also wait 2 hours to pick up a refill proscription!!!!! the worst are their scheduling team. I called to get an appointment to see a obgyn due to sever pain. They have no medical background so they told me I would have to wait 3 weeks to get in. I ended up in the emergency room at providence hospital in emergency surgery. I was bleeding internally and i Almost died!!!!!! So now I call group health. Group death!!

This pharmacy its a joke . I hope Group Health go out of business. Dont waste your time and money for does people .

Don’t sign up infants and toddlers here, they have no urgent care, no urgency whatsoever yet they have a pharmacy lol 😂

Staffed by pirates, and sales sharks. kaiser insurance doesnt cover even a minute visit to any of their own locations. incompetent staff, no diagnosis ended up with a very large bill that should be covered by everything laid out in kaiser insurance information, but none of them are willing to work with me, hands down THE WORST. also I got the flu from their office

The doctors (or most of them) at the Everett and Lynnwood Group Health will not diagnose you, or will do so incorrectly. If they dont know whats wrong with you, they will bullshit you. After a few years at Group Health and no progress whatsoever, I switched to a different clinic and I immediately received REAL care. Group Health doctors do not care about or for their patients, they became doctors for two reasons, money and ego.

I would have died if my doctor hadnt caught but I had blood clots in my lungsjust from the pain in my rib cage on the left side from front to back

Easy access, free parking, great service!