Biden privatized deal when you don’t have insurance. Over $1,000 for a month’s coverage, AFTER I reinstated with another company. Because they failed to provide paperwork I needed to sign. Then said I owed & canceled. So instead of $1,200 for a year. The BS insurance they got was $1,000 for 30 days. So $2,200 for 13mos coverage.

They are the sweetest - they always explain things, dont rush, and are nice to my little puppy. I give 4 stars and not 5 because the website is a little tough to use. They fix that up, make it easier for me to pay online, and I will change that rating to a 5!

The quality of service is atrocious, basically instead of coming to a solution they blame everything on you.

I used to have a checking account with this CU and closed it on good terms. I came back several months later to see about reopening it and was denied, I was told I owed another bank money and once I get that paid off they will gladly reopen a checking account.Fast forward a couple weeks, I get the past debt paid off, apply online and attach a receipt showing the debt being paid but they denied my application anyways.Called up and spoke to a Michele who was very rude and said we dont have to tell you why they wont open an account and then just said they wont open it because of my credit history...Dont waste your time with these people and go somewhere else.

Treats me better than any big bank EVER has. Also, is part of a credit Union network, so still have all the convenience of a big chain (just got to look up what local members are when youre out of town).

We have banked with this Credit Union for many years. We have found them to be everything and more that we need. They have always gone out of their way to be friendly, efficient and helpful.

Lacking customer service is only the first thing on my list for this establishment. Racist as well because I had a black man with me there were little to no words spoken while they opened my account which mind you is now closed a week later because they kicked me out. Then to bash me about what is on my credit report after they had already opened and then closed my account. What a joke this place is. Ill keep my account with a more established diverse customer friendly bank. Thanks for nothing. Its places like this that keep the financial world in a downward spiral.

This is the worst credit union I have ever been with. The last few years their service has plummeted. The too big to fail banks I used to belong to never used to make me have to spend hours on the phone to customer service so I could access my own money!In the last three years alone I have had to be reissued debit cards because Mtn Crest cant keep my money secure from hackers (Target breach), mistakenly thought my account had been compromised simply because I went on vacation for two months in another state and didnt tell them (apparently, you have to call them and tell them of your movements so they dont think the transactions are suspicious--how Big Brother of them), and then they decided to issue chip cards.I hate this credit union with a passion, and am switching to TwinStar so they can give me solutions, rather than vomiting policy at me when I want to access my money when I move or travel. Avoid MountainCrest Credit Union like the plague--there are much better credit unions you can join out there, and you dont even have to be local to do it thanks to shared branching.Goodbye and good riddance MountainCrest!

The people are nice, with good rates and services.

Every time I call they are RUDE as heck. They interrupt me , they call me a liar (proved them wrong , thanks). They have even hung up on me.This place is awful.