Horrible customer service. If you go to a branch, they can’t help you, they call the same customer service line regular people do and have to wait on hold. So you get to wait on them, while they wait on hold, to talk to someone who can’t help.Credit Card got stolen, they refunded the purchases but my minimum payment was almost $1000 because they couldn’t resolve the issue before statements went out. Too bad, so sad, Pay up. You’d have better luck at a bank. Federal credit Union is more of a marketing tool than an actual benefit. What a joke.

I HATE banking its a sore subject that I avoid at all costs I don’t know a lot its not my expertise. ANNA continuously gives an excellent personal experience every dang time (silly and fun) willing to make it work and not a passive help that everybody is. She makes me want to work towards my goals, I’m a small business owner and I feel like I now have the potential to expand and be big. She doesn’t pretend to know it all and gives great direction (AND IS Real and human). I didn’t even know she was the branch manager she is always a teller in action. This places stands out because of her and the group. Top Notch. Her and Rachel make me laugh and Allissa has great humor.Keep it up rooting for ya

Ive had my own checking and savings account for 30 years now. I had tried several different banks before I found Alaska USA Federal Credit Union. Ive been with Alaska for 9 years now and Im still impressed. My money is safe, their staff is knowledgable, respectful and always helpful. On the rare occasion Ive had issues, like my credit card getting hacked or getting double charged on a purchase, Alaska has always stepped up and taken excellent care of me and my money. Im here to stay. Thanks Alaska!

Anna V. Branch Manager, is a great representative for Alaska USA. She respects a persons time and answers all questions. Very knowledgeable. I give her 10 stars, thus giving Alaska a great rating. Oh, and their rates beat the big B and 2 other institutions.

I like your working personel, they show respect to their customers, service oriented people and the atmosphere is clean too. Thxs

What upsets me as a long time customer is the fact that they are not open on the weekend which happens to be my only days off. They used to be open and now they are not on the weekends. How do I suppose to cash my checks when they close at 6pm when I work til 6. Most people who work have they weekends off and the weekends they are closed. Most banks are open on the weekends for the customers convenience. I cant get off work before 6 so making it to the bank is almost never possible for me now with this bank. Horrible customer service and I have been a loyal customer for many years and this is what I get for it.

I cant say enought about Alaska Federal Credit Union. They do an amazing job with your money and dont ever treat you like just another account. Things are personal and friendly with them. They provide great customer service and these local branches inside grocery stores are super convenient. Their app and website are great too! Plus Alaska Federal Credit Union really cares about the community. They even sponsor the new semi-pro soccer team coming to Everett, Everett Jets FC! Its just nice to see them giving back to the community, especially during such a difficult time with Covid.

Friendly staff. I bank at BECU but they are always helpful with deposits.

Raquel is so nice!

I love this bank for everything the only issue I’ve ever had is they charged me for their car insurance despite having proof of my own. The corporate customer service is no where close to what you get at the branches. Five stars.

I stopped going to this branch because of the rude employees. Bad energy. Well, Edmonds is no better. Brian, angry person at Silver Lake was transferred to Edmonds. So sad, just go anywhere else. Cant fix stupid . . . .

They apparently have a hard time posting car loan payments properly. Three times now theyve incorrectly posted my payment and I end up getting letters and phone calls saying my account is overdue when in reality IT IS NOT...SMH...

Excellent lace to bank, close to home and its in Safeway. What more can you ask for? I like killing 2 birds with one stone., Lol. Friendly staff there and theyre always smiling.