My mom is a resident at Brookdale Silverlake and I have nothing but wonderful things to say, especially about the staff. Knowledgeable, kind, always looking to put their residents needs first. They’re also wonderful at helping family navigate this sometimes rocky road. As a nurse, I am pretty picky about moms care, and I can honestly say I have no worries about her. The facility is clean and staff are prompt to answer the call bells. I’ve already recommended it to 2 friends for their loved one.

I have worked in Brookdale Silver Lake for 18 months and because we decided to move out of Washington, with a heavy heart, I had to resign. It was tough times when pandemic hit but everyone in the team made sure that the residents were safe. Kimbra, the Clare Bridge Program coordinator is a gem in the facility. Every care staff tried their very best to ensure that the residents were well- looked after specially Alma. Now that I’m working in the Midwest, I still miss Brookdale Silver Lake very much specially the residents.

Theres a new leadership team here and they have really built a cohesive team over the past year. Its been a great experience.

I’ve been looking at reviews recently and saw this Brookdale had a couple reviews about not working here and I couldn’t agree more. I’ve never met anyone so rude as I did when I met the health and wellness director. I understand Joni and Mili are the bosses but HR should do more looking into how they actually do their jobs. I worked here for 2 weeks and had to leave because they were so bad. Brookdale itself isn’t bad, but Brookdale Silver Lake is because of the management staff.

Absolutely would not recommend going there, taking a family member there or working there. They only have 2 staff members for 20 residents. They don’t pay the employees enough for the amount of work they do. They don’t give you a chance to explain any incident that happens if you’re working there, they just come at you with their point of view. I can’t say much about the situation but I’ll be suing.

I can’t share that much information about it but wouldn’t recommended this memory care facility. If you want your family member treated nice with the proper care, enough caregivers, and to be in a clean place then don’t take them here. I even visited brookdale in Monroe and that location was better then this one. The management at this one is horrible.

My Dad has Vascular Dementia and my sister and I moved him into Brookdale Silver lake, thinking they would take good care of him. We were very wrong. It didnt take very long to realize that the staff is under paid, and not enough staff to take care of him. We found womens clothes belong to other residents hanging in his closet. His clothes, shoes, eye glasses, electric shaver, and other personal items would consistently go missing. His hardwood floor in his room was always sticky from urine and smelled of urine every time we visited weekly. We liked the some of the staff there, but there hands were tied because of the corporate office. Its about the bottom line with them, not the residents well being. Avoid this place, dont put your loved ones in this place. We moved our dad after 2 months, there are better places.

The financial management and billing for this facility is so bad! Even after three submittals and copies of payment they still can not get things correct! They were never able to credit funds to the account and they lost payments that were directly handed to them! For $7800 a month your loved one will live in a room smaller than a dorm room. But it’s quite funny that they can not even track those funds they collect! The help is so underpaid and over worked. The direct care givers were the only blessing!

Don’t work here and don’t bring a family member or loved one here!