This is the best medical group ever. Dr. Avant is the most personable and knowledgeable physician Ive ever encountered. The support staff is excellent and I thank them all.

I’ve always received the best care possible great staff, and a friendly environment. Impatient people will always find something to complain about!

Patient retention and patient experience is clearly NOT a priority. This front end staff is just awful. Ive been going here for 15 yrs and cannot remember ever having a positive experience with their front staff. Looking over the negative reviews on google and on yelp for Hampden Medical Group, it is actually disheartening to see that many others have voiced the same complaint, yet absolutely nothing has changed with client experience. I expect that my doctors office - which is a place I turn to at my most vulnerable, when Im sick and need help- be a place where I feel cared for, listened to, understood, and important. Yet, this is literally the exact opposite of how the ladies at the front desk have made me feel. I can understand that sometimes people have bad days and have tried not to put too much emphasis on interactions with the staff up front, but with my recent experience, I will be finding another provider.Overall, I would say that I have had decent experiences with the physicians, so it is unfortunate that their efforts have been overshadowed by the lack of customer service and professionalism of the front desk. Dr Avant and the rest of the physicians have not made changes to the experience of their clients by addressing the front staff, which leads me to believe that they really do not care, hence the 1 star.

This is a very personable group with competent, committed medical professionals. Their handling of patients is quite efficient in a low stress atmosphere. It feels good to go there vs other offices where you are just another chart to finish. I have seen Dr. Leah Cooper for a few years now, including at another practice. She is very smart with excellent, time proven medical knowledge. I trust her judgement. Also, Lindsey, the PA is an outstanding young woman and very insightful. A+ for HMG.

After trying to find a doctor in my new area my wife found this place. Doesnt look professional on the outside. But they have been very friendly to me and have always taken care of me. I recommend this place if you are looking for a new doctor. Very fast service in my opinion.

Dr Avant is a great Doctor. Hes been my PCP for around 7 years. Hes compassionate, listens and stays current with all the medical trends.His staff is wonderful too.

Rude, incompetent & unhelpful staff. The least productive clinic Ive ever been to. Insane wait times only to have a very uninformative appointment. Hardly able to treat me, I have never left an appointment there without being referred to another doctor to actually be treated. Do not waste your time here.

I waited a month for an initial checkup with Dr. Avant. Im sure hes a great doctor (given the wait), but the staff is an absolute joke. After requesting an email or phone-call reminder, I received none. When I called to verify the woman said that I missed it by a day. When I asked to reschedule she told me I needed to find a new doctor. A complete waste of my time.

The staff makes you feel at home and the doctors are the best.

Get very tired of waiting approximately an hour past my appointment to see someone.