In the past I have always had an outstanding experience until last week. I made an 8:00 appointment for a COVID test and the medical staff was late getting there it took 40 minutes to get back to a room and no other patients were there. I was upset about the wait (I needed to get to work) especially since I made the appointment the week before, but the PA reprimanded me. After that I didnt want her to touch me. I was there for over an hour and had the worst experience. When I go there again, I will check first to see who is working.

I arrived a few minutes early for my appointment, they put me in a room almost immediately. I was in and out in 15 minutes! Great doctor appointment! The staff and the PA were very caring, professional, and helpful.

Fast, friendly, convenient, professional. Best visit we have ever had at any walk—in clinic , thanks to the staff.

The staff was responsive and courteous! They provided excellent, thorough care.

Service from front office staff, nurse, and PA was exceptional. Didn’t have a long wait time, filled out all forms electronically from my car, entered for appointment and was finished within 45 minutes. Building is older than others, but it didn’t effect their level of care.

A Great Medical assistant by the name of Cody, was so helpful, knowledgeable and kind. The checkin was a breeze because I had done it online so there wasn’t a wait. Front desk person and the PA were awesome as well. A super first time experience.

Fast and convenient. The nurse and Kyle Johnson PA-C were great with her. Wouldn’t hesitate to go again if I had to.

Worst service ever! Complete rip off. First they gave a diagnosis and medication that was completely inappropriate for the symptoms I had. Needed to go to a professional doctor after visits to this place to get a proper diagnosis and medication. On top of that I was told that for a follow up visit paying out of pocket was only $20 (after I already paid $234 for the first visit). I gave my card and paid for the follow up. After this they send me straight to collections without informing me I owe them more money. This decreased my credit score by 20 pts. and now I have to deal with a collections agency when I was happy to pay them at the time of the visit. Stay away from this place!

Don’t waste your time here. I went in on a Tuesday evening for what I suspected was tonsillitis. I waited 45 minutes to be seen despite having checked in online. The nurse took a strep test (one swab for an in-house rapid test), but I didn’t feel it touch my tonsils or throat. I waited 25 minutes for the results. They came back in and swabbed me for the flu without telling me my strep results (which I presumed were negative since they were testing for something else). I waited another half hour and was seen by the PAC once for less than 5 minutes. The nurse eventually came back with the flu test results, which were negative, and told me to just keep alternating ibuprofen ant Tylenol. Because they tested for two things and neither of those tests came back positive, they basically wrote it off. I went home feeling defeated and angry that I spent 2 hours at this place to be told “ibuprofen and Tylenol.” That night I reached a fever of 102 and spent the night shivering and sweating as a result. I went back to Urgent Care the next morning and explained that Tylenol and ibuprofen weren’t cutting it. They said I could be seen again but that they would charge me my copay again and that they would give me the same instructions if the second strep test came back negative. Because if it’s not strep, you’re definitely making it up, right? If anyone had taken the time to interact with me for more than 3 minutes, they would have seen that something was awry. They seemed wholly uninterested in making sure I got adequate care, so I asked for a short-notice appointment with my GP’s office. When I relayed my saga to them, they were apologetic but unsurprised that this had happened to me. It’s apparently something they see quite often. Save yourself the money and go see your GP if you can, even if it means waiting until the next day.Long story short, I was given painfully inadequate care here that was easily addressed the next day at my GP’s office with a round of antibiotics. It was unfortunate that the folks here didn’t care enough to fix their mistake and that I had to go somewhere else and pay again to get the problem addressed.

Very professional caring wonderful experience didn’t take very long set up an appointment got x-rays and a referral.

Really fast and super friendly. Will definitely be back

We were taken care of quickly and professionally. The nurse and PA we’re kind and patient with my son who needed stitches. Thankful this place is in my neighborhood.

I went to AMC with a hand injury that I knew would require stitches. Less than 1 1/2 hours later I was on my way home . My wound was cleaned, disinfected, stitched, and bandaged. The medical staff was polite, efficient thorough, & professional. My last trip to a big hospital ER had me waiting for 4 hours before I was finally admitted. My trip to AMC was far and away a better experience. This earns Access Medical Centers a 5 star rating in my book. Doug Hackney

I was taken back fairly quick, tech was pleasant , the front desk was very nice and helpful with what I needed to give to her. The provider was nice, and came across like she cared for sure.

I was very pleased with the quick response of service and the employees were very knowledgeable…very clean facility.

Was seen immediately, no wait time. Tested for covid, strep, and flu. Had all three results within 15 minutes. Doctor was kind But what really stood out to me was the awesome medical assistant Katrina, she was the kindest person ever. Will come back. Fast service, and extremely kind staff.

When I cant get right into my primary care doctor, I head right over to Access Medical Center. They are always so nice, understanding, and knowledgeable. They have always done a really good job for me and my family.

Was quick and friendly my information was taken at the desk but then I got an text requesting the same information, dont see why

Normally they are very fast and efficient. Today we waited almost 2 hours.

Fast easy if you make your appointment online which is simple to do enjoy the staff theyre courteous and friendly and get you in and out as soon as possible

Amazing staff!!! Always a good experience when weve used them!

Fast appointment, staff were pleasant and professional.

I highly recommend this Access Medical. I’ve been 2 times in the past year. The offices are always clean, the wait is never too long, and the staff is very friendly. I signed up for an appointment online and arrived 10 minutes early (as asked). They even have complimentary water bottles while you’re waiting! I told them what I thought was wrong with me on my online application for an appointment and as soon as they called me back, they were prepared for me and were able to get me in & out of there within 25 minutes!!! That’s the kind of service I come back for!

They are lazy, liars, and incompetent! If I was you Id go elsewhere. I went in for lab work lady said no walk ins their sign on top of the front says otherwise! Screw em

They’re always super informative and so very nice.

Do not get Covid testing here, they have a very inefficient way to do testing, you will wait hours. They test each persons then run the test then give results. You can easily take samples from each person then run the results and notify the patients instead of making each person wait. No other place does it this way and I will not be back. AVOID IF ALL POSSIBLE. I should have went somewhere else.

Made an appointment for a physical and flu shot. The website says they accept my insurance however the office manager stated my appointment wasnt covered, and I needed to pay out of pocket blaming my insurance. When I called my insurance company I was told any appointment where lab, immunization, or diagnostic is performed would be covered so essentially they just refused to bill my insurance and my appointment unless I paid cash. I have utilized Access Medical Center in Grand Junction, CO for 2 years without issue. Not sure what is going on in Oklahoma, but this appears to be a thing.

Fast, efficient and personable

Nothing urgent about this place. They should be called WE DONT CARE. The front desk person was snarky. The atmosphere is dirty. Look for a different location

The service is always excellent! The staff is always compassionate and caring. There is never a long wait to be seen.Because I am a Vet, I usually go to the VA because it’s free. But free comes “with a price,” meaning there is always a long wait for either a walk-in in the ER, or in the clinic module. At least an hour to two hours.Not with Access Medical! I was in-and -out in less than an hour. Instead of trying rush the process, the took their time to make sure I was given the help I needed.!Now, I am back on to recovery!

They were all very nice and respectful it was a clean space 10/10

Very fast and took care of my needs

I was able to get in fairly quickly, even with the pandemic safeguards. Including telephone check in I was out in about 30 minutes. Staff was very friendly and the physician was good. Ive used Access Medical 5 times now and have had good experiences each time.

Their online appointment service will happily set you up for a test that the clinic cannot provide, thereby wasting your time and travel.

The girl answering the phone told us to come there for COVID testing. When we got there, the same girl told us we couldnt be tested, we couldnt speak to a nurse (on the phone), and she hung up on me. She refused to give her name, but Im sure someone there will know who was working at that time. There are much better places to get healthcare in the area. I dont recommend a place thats run like a Hot Topic.

Dr. Stout is the best Dr. He is so professional and he has a good personality. He makes you feel at ease and gets right to the problem and fix.The receptionist is friendly and the nurse there is very nice too. They get you in and out rather quickly.I highly recommend this clinic.

Friendly staff got covid test less than 1 hour called with with results. Would recommend

Friendly staff, testing done quickly!

Rescinding my previous 5 star review. My daughter had pink eye in both eyes, so my mother took her to Access while my husband and I were at work. They let them go through the waiting process, vitals check, and seeing the doctor, until it came time to write the prescription, when they said my mother wasn’t authorized to take my child. They had confirmed earlier that my mother was indeed the grandmother and never thought to tell her about this policy which is absolutely terrible customer service- not to mention my child wasn’t able to get her prescription despite the fact the doctor confirmed she needed one. Paperwork to authorize an alternate caregiver should be easily accessible online if Access is going to enforce this policy.

I went to this location for a COVID-19 test eight days ago. I have yet to get the result. I’ve called four times, and had to leave messages. No one ever returned my calls. Since I got answer or test result, I had to go to another clinic and pay $85 for a second test.

We walked in and the were quick and helpful. There was people waiting and we still got in and out within 40 min! Great service and very nice!

It was very fast and quick service I loved how much Patients and caring they have don’t wanna go to the ER this the place ❤️💯💯

Was not told or made aware that they will only test asymptomatic patients for covid-19. Set appt with symptoms etc, when I arrived and called the lady asked more questions about my symptoms and then said they are only testing asymptomatic patients and unfortunately they couldnt see me. This would have been nice to know before driving to the location, it should really be pretty easy to put a disclaimer or something on web appointments that if you have covid symptoms you will not be seen.

I have confidence in this clinic as much as I do with my primary care physician. I only use this urgent care because they know my medical history. They treated my concerns today and Im feeling so much better. Thanks again for the great care!!

Always get in and out quickly, the staff is always super professional and super friendly. It’s my go to urgent care!

This is the fastest urgent care I’ve found in Edmond. I’ve been in multiple times and it’s always been a good experience. All of the providers and office staff are knowledgeable, kind, and helpful. I absolutely recommend to anyone.

Be careful of the billing department and whether or not you can trust the word of the doctor or nurses. Took my kids here because they had strep throat. Dr tested both of them and they came up positive. Dr suggests that I get tested as well even though I feel fine and I have been very careful to ensure that it did not affect me. Dr and nurse assure me that my insurance will take care of all of the costs so I figure why not, just in case. Fast forward 2 years, I decide to buy a truck. There is something negative on my credit! It is from this visit!!!! No prior notification, no letters, no call, they just hit my credit. Even worse, they do not provide the credit companies with their contact info. And to boot, I contact my insurance company and they paid the Drs office for this visit! So they are charging my insurance company, then charging me without even telling me? Sounds pretty fishy to me, I have turned them into the BBB!Do yourself a favor, go find a credible Dr. Not some corporate office that does not hold the Dr himself or herself responsible!!!

This was the best doctors experience Ive ever had! Everyone was super nice and friendly and professional. Got there at 8:05 am and was in and out by 8:45 even having to fill out new patient info. I felt very listened to and Alex explained everything without making me feel talked down to. Wish it wasnt an urgent care so I could make him my PCP honestly it was a great experience

This is my go to urgent care. I can check in online, the staff is great and always takes time to truly listen to me. I would highly recommend this location.

Great experience with them. They were super nice and helpful. Was able to make an appointment fast and didn’t have to wait long.

I hardly EVER write reviews like this. but i feel i have to share. the receptionist and nurse were very nice. when it came time to see the doctor, I kid you not I spoke to him for under a minute and he instantly told me I did not have the flu or strep “based on my stated symptoms” within one minute (probably less), he told me it was a virus and said he’d send medicine to cvs and that I could feel sick for six weeks. I was in his office for maybe two minutes combined. no strep test, no flu test and I had several symptoms of both. he sent me out in two minutes. he could probably see the shock on my face. this was the weekend, so i’m not sure if there are different doctors during the week. I will likely have to go to another urgent care tomorrow to be tested for strep and flu.

Quick, empathetic service.

The on line check in is great. I was in the waiting room less than 15 minutes. Staff is beyond courteous.

The weekend doctor was the worst. He was rude, unprofessional, and incredibly disrespectful when I brought my daughter in.I WILL NEVER RETURN OR REFER ANYONE TO THIS PLACE.Replace that terrible doctor and the girl upfront with the bad attitude. Patients and their parents deserve much better.

Pre check-In is convenient, but honestly even without that I have never had much of a wait. Alex was my PA. He was so caring, professional & thorough. He was a lot more thorough than some primary care docs! Always so pleased when I go here! I have never had a bad experience!

Great care from folks who listen. I saw different teams both times Ive gone and each time everyone was thoughtful, compassionate, and thorough. Definitely recommend Access Medical.

Everyone very proficient and professional. There is nothing worse than going to the doctor and they treat you like a 2 yr old, not here! They explain and treat you with intelligence. Always a good experience. Thank you all!!!

Great team over there, I was in a pinch to get my vitals taken by someone official on thenow program, and they were able to get me in and through the entire process in 25 minutes. The PA, Kyle Johnson, was very professional, observant, and his sense of humor made the whole process quite painless. The whole staff, the receptionist, nurse, and PA, were all very helpful and I really felt their desire to help in any way they could, even after what Im sure was a long day.Thank you guys!

Very professional, friendly, caring staff.

Got in and out in under an hour. Kyle, Erica, and the receptionist were all very friendly. Ive serious anxiety with anything doctor related, but they put me at ease and made it a breeze. Will definitely be recommending to friends and family.

The staff at 15th Street are always friendly and helpful 🙂

Excellent job.

They closed all their branches early because of a dusting of snow. I mean, I totally understand closing if we would have gotten freezing drizzle/rain, maybe an inch of snow or more. But the roads arent bad. I know, because I drove all the way to this location only to find a dark building. I had no idea they decided to close all their offices because the weather got cold.

My family has used this clinic for several years. We’ve always been pleased with the service received.

The Doctor or PA my husband seen was very nice however my husband had some very concerning symptoms and the Doctor seeing him said yes that is very concerning you need to find a primary care Doctor and sent us on our way! Which made us more nervous than we originally was! We have an appointment at another facility tomorrow to get some actual tests done! I was very disappointed with the doctors response!

Fast, friendly and professional. Ive never waited longer than 10 minutes but I arrive at 8:00am or make an appointment online which is the way to go as they honor those times first. Ive seen both the PA and Doctor and been as equally pleased. Accurate diagnosis and meds. Always pleased with level of care I receive.

Fast, courteous, knowledgeable, and less expensive than a trip to my primary care physician. And they didn’t push to do unnecessary tests. In and out in 30 minutes!

Very friendly staff. Although the wait was long, I was sent a link to check my place in line. This allowed me to wait in my vehicle with my child until he moved up on the list. Very helpful for us. After he was called back, didn’t take long to be seen and sent on our way. Thanks!

Very effecient care. I have been here three times. Once for Strep throat and twice for Tb testing. All times I was treated efficiently. They are nice. I recommend this location.

This is such a caring and professional clinic, because of the staff. Kerry welcomed me at the reception desk with a smile and confirmed my information quickly. Creighton escorted me to the back and was friendly and professional. The PA, Laci, showed concern, asked lots of questions and answered mine. She was so personable and made me feel at ease, while explaining the diagnosis. I would recommend ACM as first class.Thank you.

We have trusted Access Medical for years with our familys care at the Penn/164th location. I tried this location as it is closer to our new home. The waiting room was dirty and with dead crickets all over the floor. The desk attendant wasnt bluntly rude, just not friendly. The tv was blaring loud with kids cartoons and disruptive. I also was verbally and almost physically attacked by a woman in the waiting room for asking to have to tv volume lower, as it was hurting my already pounding headache. The RN that came to get her stopped any impending violence about to happen, as I ask her is this OKAY?? to be treated this way in the waiting room? This location and its clientele may put you in danger, beware. Unprofessional, Unacceptable, Will never return. Drove to Penn/164th and was taken care of properly with kindness and compassion.

The staff are very friendly.

Kailynn does amazing work, I would highly recommend her for photography, video, graphic design and marketing work. My logo turned out amazing. ⭐️⭐️⭐️⭐️⭐️

This facility is great! I always feel like my questions are valued and answered. The staff are always willing to answer my questions and listen to any concerns I might have.

Love how you can make appointment on line. Wait time was less than 10 minutes.

They were very quick and thorough. My daughter has a spider bite, and it was super easy and convenient. They treated us nicely as well.Also!!! You can make an appt!

Great and friendly staff! So grateful for the wonderful experience!

Fast. The staff here does an excellent job. The entire visit took maybe 30 minutes tops. Much better than the experience I had at an urgent care off of memorial.

Excellent staff really made me feel good about taking the time to come here instead of the other options in Edmond. They are always as quick as they can be and so nice!

Waited two hours for them to see our kids. Whenever I would ask to see how much longer it’d be, they were all just out there talking. It took 20 minutes for them to give us our prescriptions. Don’t waste your time go somewhere else.

We have used Access Medical Center at 15th and Boulevard for years. We are thankful for the care we have received. Thank you!

I was amazed at how fast it was. They said they have loooong waits on weekdays but I went at noon on a Saturday. Dr listened and helped. Very satisfied.

Got right in. Very nice staff. Went above and beyond to treat our daughter. Would highly recommend.

Amazing staff. Very friendly, extremely efficient and it was awesome to be in & out so quickly! Thank you.

Friendly staff, busy but efficient. Wait times about what expected.

Checking in online made my wait time much easier. The staff was very helpful and kind.

They got us in and out really quickly. Dr. Sherry was great with our sick 2-year-old.

Very compassionate and caring Doctor and staff. Listens to patient concerns and explains in a way patient understands.

The lady at the front desk was extremely rude and if it wasn’t for her, it would have been 5 stars. Other than that, the rest of the staff was very nice and it was a very quick visit which is great with two little ones.

In and out as a new patient with Tricare referral in 40 minutes. PA Alex & team were quick and helpful. Gave short term plan and follow up & even gave a discount copay card w/o having to ask. Will return if needing irgent care again .

My daughter visited the other evening with her 3 young children. She was also suffering from congestion and a cold. Her visit was terrible. The staff showed absolutely no compassion and made faces at her and her 3 little ones. They ended up with streptococcus and were not feeling well either. The checkout nurse was playing on her phone on fb while she was checking out. She left in tears.

My wait time was short after signing in online and then I was taken care of and on my way to the pharmacy! I’ve always received great care here!

We have used this location several times and I should know better when Dr. Stout is working. Tonight my son had cut the back of heel and knew he would need stitches. After arriving we were asked a couple times what time he cut his heel b/c if it had been 6 hours they couldn’t stitch it. Once getting back to the exam room it was if it was deep they wouldn’t be able to stitch it. Long story short, Dr. Stout came in said no that he could see the tendon and we needed to go to the ER. We were told that they would have to move the tendon around, a MRI or CT would be needed and possible surgery. (Our son was freaked out) Went to the ER, we told them what access had told us and took a look at it...........:And 3 stitches later we were on our way. I really think they just didn’t want to be bothered. (We did arrive 45mins before they closed) This isn’t my first unsatisfactory experience at this location but is defiantly my last.

Always get the best, thorough care! Been going here for years when need week end care!!! Friendly and courteous! Thanks team!

Rude staff. Treated me as if I were drug seeking when coming in with a /Fibromyalgia flare/migraine. Would not even give me zofran for my nausea. I left crying. Awful care. My doctor was out because she had the flu and because of my Integris insurance I had to use this place. Later my doctor said she has heard nothing but awful reports from the care here. I will never return. Ive never been made to feel so insecure.

Fast and The Dr wand Staff super Friendly🙌🏼 I love this place

The staff was fantastic! Kiana the receptionist was very friendly, helpful, and I had a speedy check in. Mikea, the nurse was quick to get my vitals and laughed at a joke I made (which most people dont laugh, so this was huge!). And lastly the provider Dr. Stout helped cure me, well... diagnosed me and gave me prescriptions to solve my problems. He was also friendly! Overall an amazing, super quick visit! And plus Im already feeling a lot better with the meds the doctor prescribed. Two thumbs up, 10 out of 10, 5 stars! You guys rocked!

Wife went in for a simple test for a UTI. Took two+ weeks to get back a result saying nothing was wrong after they screwed up the tests twice. Then the lab charged $660 for what should have been a simple UTI test. Will never use this location or another Access Medical again.

Although this facility does a good job in all respects, best to avoid the weekends, if possible. The weekend doctor is predictable in treatment and bedside manor. Was sent back to the Urgent Care after a week, by my MS doctor Gabriel Pardo. I had specifics to relay that my neurologist shared with me, which the weekend doctor refused to hear. I have also been prescribed a rescue inhaler at times in my life including by the ER, that this facility sent me to in the past, when struggling to get past a virus. I have always struggled with bronchial tube irritation due to viruses. I tried to share that, but the weekend doctor refused to listen. Instead, I was prescribed the typical script for prednisone, which my MS will only like for a short time as it will suppress my immune system. But once my immune system is no longer suppressed artificially, my immune system will rage back and attack. I would have much preferred to just have an inhaler to help me over this virus. But no, 250 mgs, is so much better, sarcasm intended. Dont expect to be listened to by the older beadered, gray haired weekend doc. He wont listen, not even listening to the instructions of well qualified MS specialist, who has been treating this such patient for 13 years.

Very friendly staff, I was seen quickly and spoken to respectfully by the PA. Would recommend for all non-life threatening conditions.