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IMAGINE Optometry
3860 Fallon Rd, Dublin, CA 94568, United States
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Fr
Review №1

Dr. Tan Truong is amazingly thorough, extremely knowledgeable, humble, and accessible. Such a unique combination.Feel like he is 100% engaged and attentive during our appointments. I’ve never felt rushed or pressured to buy things like extra services or glasses.He and his staff take care of our entire family timely, and even make room when we have emergencies.His employees are on top of things, organized, and take all the little steps that make a big difference. Appreciate how organized and on top of things they are.You’ll see the difference coming here!

se
Review №2

This is my first time to go to this optometrist and check my eyes. Pretty good experience. So kind doctor and employee. Especially Thanks Sandy. Glasses price is a little high. But it depends on preference. I recommend this place.

An
Review №3

They have the best customer service. The ladies are always so amazing and friendly, easy to talk to. The doctor is always kind and explains things clearly. I always know I’m in good hands when coming here

Ad
Review №4

Very professional and helpful attendants. Always enjoy coming down here and talk to friendly people. Always very clean place.I have been coming to this place for last 4 years.

Ll
Review №5

Great experience with conversation and review of my eye health. Couldn’t have stumbled upon a better care provider for eye care. Looking forward to another eye exam next year.

ha
Review №6

Staff is super helpful and amazingly friendly with kids. I love the eyewear collection. We got assistance through out our visit while selecting glass frame and prescription glasses. Overall Very happy.

Ha
Review №7

Walked into this place randomly to look at their frames and was really impressed by the staff and the Doctor. The Doctor has been teaching at UC Berkley optometry school so hes up-to date with latest development and technologies. They carry the latest trendy frames and Ive always been happy with their service and exams. Ive been with them for 3 years now, and I recommended several of my friends to this place as well.

Ry
Review №8

Great place to go if your a beginner. I learned a lot about my eyes and felt very well taken care of. Great experience!

Ol
Review №9

Thank you, Dr. Truong for correcting my incorrect prescription from another doctor! My glasses were hardly used because it turns out that the power is stronger than what it is supposed to be. His accuracy in analyzing our eyes is why we always come here.My then 6 years old daughter with high power went to 2 other eye doctors before we settle with Dr. Truong also because his diagnose makes the most sense to us.We also love their eye glasses selection and the warmth of the staffs..! We highly recommend this place even for a simple eye check and eye glasses shopping. But if you have a weird eyes like my family aka complicated cases (cross eyes, lazy eyes, kids myopia etc etc), chances are you will be in great hands!

Ti
Review №10

In love with my glasses and great experience overall. Dr. Truong is super nice and knowledgeable, the eye exam he offers is very thorough and detailed. His wife Mary is also amazing, not only helped me figured out my insurance situation but also accommodated shipping arrangement since I was only in town for a weekend. Thank you so much Imagine Optometry!

Vi
Review №11

Went in for getting a new pair of glasses. This is an unprofessional, thoroughly messed up state of affairs from eye exam to delivery of eyeglasses, when I had spent $500 on a new frame with these bunch of unprofessional, untrained jokers.1. After me complaining that the new pair of glasses they sent me home with seemed wrong; they realized their lab had made a mistake and sent me the wrong prescription altogether.2. They fixed the glasses in another 2 weeks and sent me home with another pair. This didnt feel right too as it made my eyesight blurred.3. Doctor did another tests and figures out that the initial eye exam was wrong and had to change it. Seems like he missed doing those tests in the first place. Back to the lab a 3rd time.4. I get a pair of glasses again. Try it on and in their shop itself, it seems wrong. Doctor comes out slightly apologetic, that they messed up again and sent me the wrong prescription. Back to the lab for the fourth time in 4 months!I walk back to my car to calm down, came back in and mentioned that I dont want to deal with this unprofessional place anymore, and want a full refund. They did give my money back, but with the doctor calling this bad luck, for which I give them this 1-star for.

Gr
Review №12

Excellent staff with systems in place to keep their business COVID free. Everyone was pleasant and knowledgeable. There was lots of communication before, during and after my visit. Its a shame I can only give 5 stars. Heres more ⭐⭐⭐⭐⭐

Ra
Review №13

I just finished an appointment earlier today for a choosing frames. The appointment ran smoothly, not only while I was there, but also prior to. The communication was extremely clear via text message, which I loved (information, confirmation, satisfaction review). And then the experience itself was so good. I was able to take my tray around with me to try on anything I wanted. Once I got a large collection of frames, I sat down to see them on myself. I loved that nobody was hovering over me, they let me do my thing, and when I was ready, the sweet lady (not sure of her name) was so helpful with me in finding the perfect frames that fit me just right. She never rushed me, never pressured me, was extremely knowledgeable and took the time to educate me on everything. Aside from that, this facility has a wide variety of frames and is extremely clean. I felt so comfortable in there and I actually found the whole experience, from start to finish, quite relaxing. I highly recommend IMAGINE Optometry for all of your eye care needs. I will definitely be a repeat customer here.

Ra
Review №14

Very friendly and knowledgeable staff that takes the time to answer all your questions and find the best vision correction options for you. I have been going to Imagine for years but have been hesitant to attend any regular appointments during covid. However, Dr Truong and the team at Imagine took many safety precautions and I felt very comfortable.

Mo
Review №15

Very helpful staff and Dr. Took the time to explain how things would work and next steps... have a good selection of frames.

Ol
Review №16

That was my first time at Imagine Optometry. I chose the place based on review only. Now, I am glad to share my positive experience too.Farayha helped me during my visit! Super patient, friendly, knowledgeable lady! She has spent with me more than hour only choosing the frames I needed.I am super pleased and cant wait to get my new glasses!

Di
Review №17

Everyone at Imagine Optometry is super friendly and professional. This was my first appointment and I was very impressed. Dr. Truong is very knowledgeable and personable. The office is beautiful. Highly recommend.

J
Review №18

You are greeted by welcoming smile, even behind the mask you can see a smile through the gleaming eyes. The doctor is very attentive with your needs and the staff are very helpful with your selection of eyeglass frames. Going the extra mile plus.

Cl
Review №19

The doctor and opticians are genuinely helpful. Picking the right glasses is so much fun with their help.

li
Review №20

I love this place! Dr. Truong and his staff are kind, accommodating, very knowledgeable, and attentive. My appointment went well with my high-energy toddler in tow, which says a lot. It is pricy but worth it if you can afford it for the high level of care. They also take a lot of types of insurance. They don’t have a lot of my style when it comes to frame selection but my glasses preferences are a bit old school. The decor and atmosphere are also very trendy and welcoming.

Th
Review №21

Awesome selection and great service!

Ma
Review №22

Awesome experience! Very knowledgeable and easy going. Not pushy and very pleasant to talk to. A very enjoyable experience overall. Glad I chose this place. A+

He
Review №23

I found this doctor online after seeing all 5 stars reviews. My whole family went there to experience Dr. Truong and his team’s service. It was a great trial. The staffs were very polite and friendly, especially Mary and Sandy. Dr. Truong was very nice, detailed, knowledgeable and professional. They were also very caring by sending us follow-up messages offering to adjust the glasses for us if we needed. We plan to go back there next year. This is the best optometry here.

Pe
Review №24

Sincerely very well impressed with the quality of service and the products. Ive been a client for almost 2 years, purchased multiple glasses and contacts for my family of 5. I feel that the staff takes genuine interest on our needs and looks for the best options for us. Ive been wearing glasses all my life and I can tell when a doctor knows what they’re doing. They were quick, really friendly and great to work with. Highly recommend.

Ra
Review №25

First of all a clean place considering the times we are in today. Following CDC safety guidelines, sanitization and wiping down equipments... Great JobNow coming to attention and treatment. Right from the time I entered the place till I walked out, got a positive feeling, that I came to the right place. Great care was taken and not rushing through with procedure and tests.Dr.Truong is definitely knowledgeable and has good experience. Definitely recommend this Optometey.

Ki
Review №26

Dr. Truong is hands down the best eye doctor I’ve ever had! This office is a hidden gem. Dr. Truong and Mary are so delightful to talk to and kind. I highly recommend you give their office a try. You won’t be disappointed!

Ca
Review №27

As always I had a very good experience at Imagine Optometry. With Covid being a very important part of deciding to do an exam or not, they made the decision much easier. They took all the precautions necessary to ensure my safety and that of their employees. The Doctor was very thorough and even helped pick my glasses. I appreciate the good and careful care I received at my examC Bashiruddin

Ni
Review №28

Very satisfying experience, pretty thorough examination done by Dr.Truong and the office administrators. Very patient staff.

Ma
Review №29

Excellent service. Very reliable and excellent products. Front office is helpful backed with a very knowledgeable Optometrist. I highly recommend this office.

Di
Review №30

Exceptional service. This doc knows his stuff and goes above and beyond.

Sa
Review №31

I will chose always for imagine optometry. Glad to get such great service.

Su
Review №32

Great anti Covid protocols all around and nice cordial staff with an excellent dr.Thank you.

Ir
Review №33

My daughter Kylie had a great time with her first eye appointment! We love Dr Truong, Always so thorough, and he really spends time with his patients. Our family is always looking forward to our visit.

Ra
Review №34

Absolutely exceptional. Staff is friendly and accommodating. Dr. Truong is highly knowledgeable and has incredible patient care skills. I cant more highly recommend this office.

Da
Review №35

Go to Dr. Tan!Dr. Tan is extremely informative and patient! Ive gone to see him for contacts and glasses and got a good deal on two of my glasses.I also brought my son for his first eye exam and Dr. Tan was so patient! Overall, and family friendly office, warm, helpful, and kind staff! And a great selection of sunglasses and glasses and great new site!

Jo
Review №36

Fantastic experience at Imagine. I found them through Yelp and the positive ratings were warranted. Very thorough eye exam but also got me in and out very quickly. Nice selection of frames including designers you dont find everywhere. This was my first visit, I will absolutely be going back regularly and bringing my wife for her visits.

Ja
Review №37

The doctor is knowledgeable, explained the process each step of the way, giving you a feeling of concern with your needs. The reception is very welcoming with friendly smiles, attentive to your health and safety. There is state of the art equipment to assure a perfect fit with frames. You are treated with respect and like family.

Ma
Review №38

Good service and good selection of glasses. Got a new prescription and ordered new glasses - happy with my selection.Doctor was friendly, helpful and knowledgeable - explained everything very simply making it easy to understand what was going on.Staff is very kind and helpful as wellOverall a great experience. Will return for contact lens fitting when I run out of my current ones.

St
Review №39

Loved the office! Dr Truong was on time (which is huge to me), thorough but fast which was awesome, and very personable. He is easy to talk to as a person rather than just another doctor. I am planning to go back to pick out glasses even though both he and Margaret insisted on staying to help me late. Margaret is so sweet and darling - love how truthful she is when helping you choose frames! This place definitely lives up to the Yelp reviews I read before making my appointment there! Thank you!!!

Ka
Review №40

Searching for the best optometrist out there? Look no further IMAGINE Optometry is by far the best eye clinic youll ever experience! I was overdue for my routine eye exam and in search for a good optometrist who was patient enough to answer all of my questions and thoroughly explain every detail of the exam and my results. IMAGINE Optometry went above and beyond my expectations! Dr. Tan was not only patient but made sure to examine my eyes using the latest technology and every exam possible to determine the best solution for my problem! Mary, his wife provided exceptional support in choosing the right pair of glasses for my sister and I without making us feel rushed in any way, much so that it took us about an hour to decide on the perfect fit after exhausting every possible option with her help and expertise. Good to note that the office was immaculate clean and they take every precaution possible to make sure that both you and staff are safe during this COVID crisis. I highly recommend IMAGINE Optometry to anyone who wants to be treated as a VIP while getting the most out of their appointment and insurance benefits. This place not only offers exceptional eye exam services but perfectly matches with their high-end top of the line brands like Silhouette, SALT, PRADA, etc...they make sure that you walk out feeling satisfied and happy with your purchase and with an extraordinary customer service experience as a plus plus!

Bl
Review №41

Highly recommending Imagine Optometry! I had a great experience from start to finish. The eye exam was very thorough and comprehensive. They gave me new prescriptions for my glasses and contact lenses. I’ve been using my new eye glasses for a week now and they feel just right – no more eye strains and headaches! They also recommended a new brand of contact lenses – I tried them for a few days now and they are definitely better than my old ones - so much more comfortable and vision is better. After the eye exam, they helped me choose the right frame for me. The one they recommended (IC Berlin frame) suits me so well – I’ve been getting compliments at work on how my new frames look a lot better on me. Thanks to the amazing team for such great service!

De
Review №42

Thorough examination in a timely manner both times I’ve been there! Would definitely recommend.

Ji
Review №43

The entire team were very helpful and knowledgeable, confident I receive the best care and attention possible. Also the art work in the office is fantastic! Great Experience! Jim

Su
Review №44

Great staff! good selection of frames. Dr. is knowledgeable. Great service. Convenient and close to my house.

Jo
Review №45

Always impeccable service and care!

V
Review №46

Dr Truong did an exceptional job in eye examination and also does provide very detail explanation of the results. Margaret was very friendly and helpful in booking the appointment and glasses.Excellent service and amazing ambience.

Ja
Review №47

I love the place. People are very friendly. Dr. Tan is so professional. I recommend IMAGINE Optometry. Thanks a lot. 😊

Ma
Review №48

I had the best optometrist in LA and was skeptical I would find another that would compare but I was wrong! Dr. Tan Truong is patient, kind, very knowledgeable and professional. He helped answer every one of my questions and made me feel confident in the adjustments he recommended for my prescription. His office is beautifully designed and his staff is very kind and welcoming. Mary helped me select new reading glasses from the awesome selection of frames they have available. I highly recommend this optometrist office.

Ar
Review №49

Great experience, friendly stuff. Went with the entire family to perform our yearly eye exam. Very professional. Will come back again.

Ro
Review №50

Dr. Truong is very patient and knowledgeable. Highly recommend this optometry. Go bears!

mo
Review №51

The appointment went by super easily, everybody was very friendly and the office was a breath of fresh air. The interior was comfortable and pleasing to the eye; almost even more so than the eye care!

Mi
Review №52

Professional, welcoming, and extremely knowledgeable. Best of the best, not only a graduate of the #1 optometry program but also teaches it, receptionist is also very inviting

Ro
Review №53

It was an excellent experience with Doc as well as the support staff.Very knowledgeable and helpful !!!

Br
Review №54

Staff is super friendly and helpful. Went in on a whim and ended up coming out with one of the best prescriptions I’ve ever had, seeing better than 2020. Highly recommend Dr. Tan

St
Review №55

We took our 7 year old son for his optometry appointment today with Dr Truong for the first time. With SIP in place we had hesitated for weeks to see a doctor even though we knew his eyes were affecting him daily. I normally as a habit do not write reviews but I want to stress how incredible the experience with Dr. Truong and team have been. They were amazingly responsive (replied to txt on Sunday when I inquired about appts), assured us of safety protocols in place, thorough throughout the examination, and patiently addressed my many first time questions. In the end, my son received his first Px, selected the glasses he loved with the help of the office team, and I was encouraged by the treatment strategy for my son’s vision going forward. The rest of my family will be switching all future visits to Imagine Opt. Thx team. Stay safe.

Te
Review №56

My husband and I had awesome experience! Will definitely return next year!

Ki
Review №57

Exceptional care, from beginning to end! Starting with Margaret making my appt. and doing my intake, to Dr. Truongs thorough exam! Both are very personable, professional, and delightful to work with.

Pa
Review №58

Best experience ever in my life for vision exam and retina inspection. Highly recommended.

He
Review №59

Imagine Optometry is such a great place! Dr. Truong and his staff are so friendly, courteous and professional! He is a great teacher when it comes to eye care, based on his personal research experience at UC Berkley. He uses super cool technology in his practice and the office itself is very modern and artsy. My family members have all had fantastic care here!

Je
Review №60

Everyone takes really great care of you from the moment you walk in until you leave. They remember you and really seem to care! Thank you!!

Ra
Review №61

I love Imagine optometry!! The team is superb and the selection of frames are amazing! High end designer..exactly what I was looking for! Dr. Truong is so knowledgable! Im so glad I stumbled upon them last year..just had my 1 year follow up yesterday!

Ra
Review №62

Dr Truong is amazing and great at what he does. Excellent selection of high end as well as popular frames to choose from. Highly recommend.

Sh
Review №63

One Saturday afternoon on a long weekend, I was Yelping ( I guess that is a term these days for searching:-)) for an Optometrist with 5 star reviews, open till late, in the Tri-Valley, and accepts VSP! Hurray!! I found Imagine Optometry!!! Thrilled and excited, I decided to drive there. The office ambience is very contemporary and I really liked the colorful paintings of Gandhi and the Beatles! Staff was super friendly! I was able to schedule my whole familys appointment for the next day which was a Sunday! Fast forward to the appointment next day, All of us were very impressed with Dr. Truong. He is super knowledgeable and extremely patient and helpful! The exam was very thorough! Now it was time to select the glasses:-). Which can be fun but challenging too! Margaret, the receptionist, was great in helping us pick the right front frames. But a HUGE loud Shout-out Mary, Dr. Truongs wife! She is awesome! Mary is extremely patient, helpiful, and knowledgeable! She helped each of us pick frames, took care of the measurements and all the paperwork! My teenage son had hard time selecting the frame. The staff was super friendly and helpful. They were not at all pushy and didnt try to promote expensive frames and add ons! My son ended up picking frame from Imagine line. ( thats when we found that the talented and creative couple also has their designer frame line.)We went back after a couple of weeks to get the glasses. They adjusted the frames if we found them to be tad loose. Everyone of us had a fantastic experience! We have gone back several times and will continue to do so! I have referred many of my friends to them as well. If you are looking for an Optometrist, look no further!

Pr
Review №64

Very thorough and systematic and friendly! Gives all the information about costs and helps pick the right glasses.

SA
Review №65

Look no Further this is the BEST optometrist in Northern California. Having been seen by many other optometrists in the bay area (that either treats you like another number or move provide you with BASIC services).Then you need to STOP by and SEE Dr. Truong he is the best and will take the time to do a thorough examination to make sure that your vision health is the best it can be. Not to mention his office has the latest optometry equipment and carries all the designer brands glasses to keep you looking styling and fresh.If youre a new resident in the Bay Area, I strongly recommend Imagine Optometry! Let Dr. Truong take care of your vision, so you can SEE why hes highly rated! :)

Di
Review №66

After a visit with Dr. Truong, I realized what a proper eye exam should cover. Dr. Truong was professional, friendly, and informative. He and his staff helped answer all my questions and assisted me with finding the perfect pair of glasses. I had a wonderful experience and I highly recommend Dr. Truong and Imagine Optometry!

Ed
Review №67

A Professional family environment with a warm welcome.

T
Review №68

Great optometrist and an amazing selection of affordable glasses that Costco and Kaiser do not carry. Staff is very friendly and helpful.

No
Review №69

Amazing , professional and kind staff .

Ba
Review №70

Great service, doctor and the lady in front desk are awesome. Price is great after my VSP plan, nice!!

Mu
Review №71

Dr Truong is highly knowledgable and an awesome doctor. Has great industry and subject matter knowledgable. Would highly recommend!

Sh
Review №72

Good knowledgeable staff and doctor. Had an issue with the glasses they provided and was taken care of without any issue.

Ra
Review №73

Excellent physician and excellent staff.

Ca
Review №74

Popped into this office while I was shopping in the area. I had been having occasional headaches during my long work days with me staring at my computer screen and phone for hours on end. Dr Truong was very helpful and knowledgeable in that he mentioned getting work glasses with anti-reflective coating would help block blue light that emits from digital devices. This could help alleviate eye strain, blurred vision, sometimes even headaches when using devices for long periods of time. I ended up getting prescribed glasses, and I have to say - after wearing these glasses for about a month now, they have helped me tremendously at work! Not only was Dr. Truong very informative and helpful, the process of getting the glasses was seamless. I got trendy Dolce & Gabbana glasses AND Tom Ford sunglasses and am very happy with the outcome of my visit :) The frame selection was the best Ive seen in any office in the area, and even better - it was all reasonably priced. Overall - fantastic experience and would definitely recommend Imagine Optometry to all of my friends and family.

Ne
Review №75

I usually do not write reviews for businesses but I had to for this place. I found Imagine Optometry via the VSP website. I went with them purely based on the fact that they had the most fresh, well designed, and interesting website.Note to all you other optometrists in the Bay Area, spend some money and update your websites!! They look like they were designed in the early 2000. We live in a time that responsive design is a must. As a person that works in the tech industry I will always close your website and move on within seconds of seeing how your website is designed. First impressions are a must.Anyways, Imagine Optometry’s online appointment process was super easy and fast. I was able to get an appointment in minutes and received text message updates that made things very convenient.My appointment experience was amazing. The facility was super cool and hype. Beautiful displays and the best artwork on the walls.Dr. Truong was really nice and knowledgeable. He told me things about my eyes that no other optometrist has ever told me. I have been seeing different optometrist for 36 years now and I wonder why they felt like that info was not important to tell me.Coolest thing of all was that within minutes I realized where the name Imagine came from. This place was inspired by John Lennon and you can see it all over the place. As a music lover and musician I appreciated that so much. Dr. Truong was also very knowledgeable in music so our conversation was awesome. We talked music the whole time which I loved.The only downside of Imagine Optometry is that it’s new and so Dr Truong does not have the assistance of others. He was kind of a one man shop but that didn’t change my rating which is still 5 stars.I will be a long time patient for sure!! This place is amazing.

Sa
Review №76

Very detailed testing!

Information
11 Photos
76 Comments
5 Rating
  • Address:3860 Fallon Rd, Dublin, CA 94568, United States
  • Site:http://imagineoptometry.com/
  • Phone:+1 925-361-0411
Categories
  • Contact lenses supplier
  • Optometrist
  • Eye care center
  • Optician
  • Sunglasses store
Working hours
  • Monday:9:30am–5:30pm
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:9:30am–5:30pm
  • Friday:9:30am–5:30pm
  • Saturday:10am–4pm
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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