It was super fast and the DR. Was very nice. They got the prescription sent up from the pharmacy and I didnt even have to pay for it. I also got my flu shot while I was there.

The staff that took care of my son were good. I felt kind of alone when I was out and about in the hallways because no one made eye contact or acknowledged me. They would get 5 stars if the would greet within 10 feet.

My uncle had a heart attack and was life flighted to the hospital with the best availability. It happened to be MU. Placed stents in just fine, but after he was having pain in his gallbladder. Took them hours to find this issue that was causing him severe pain and made him violently ill. Eventually received news after many hours of waiting that he had gallbladder stones and his gallbladder was swollen. Rather than removing the stones he had they put in a drain and gave him multiple blood thinners that prevented him from being able to receive further surgery. They discharged him roughly four days later with a gallbladder drain, and didn’t properly supply him with some of the medication, oxygen masks, etc. Two days after discharge, with little to no response on tests he had received there, he checked in to a hospital in Kansas City when he rated his pain at a 7. KC is trying to figure out why he was put on so many thinners and why his gallbladder wasn’t removed in the first place due to the amount of infection it has. Now they can’t get records from Columbia to figure out all of what took place there. All they know is he is now in horrible condition, his gallbladder has since collapsed and infection spread to his pancreas. Lack of fluids have also damaged his kidneys. They will most likely have to remove his gallbladder and pancreas entirely due to the infection but because the amount of blood thinners Columbia put him on they are unable to safely operate. Wouldn’t recommend this hospital to ANYONE.

Do not go to any of their facilities. They dont send billing in a timely manner and are very eager to turn your account over to collections. If you are late with a payment one time, all billing after automatically goes to collections. When you try to call to figure out what is going on, you can never reach a live person. If you leave a voicemail, they dont call until over a week later, compounding the problem.

The staff treated me well and the services have been fine. I have a friend in their now and hope the positive trends in services continues.

Absolute nightmare. No staff in the fastER for nearly 30 minutes. Had to navigate my way out and ask another department to open the doors for us to get back in. When we returned, there was STILL no staff present. 6 hours, it is almost midnight and still no legitimate room, my 7 year old doesn’t have anywhere to lay or any blankets, Cant even get ahold of anyone to help us, Super unprofessional, Nurses couldn’t even administer a blood draw correctly. Just absolutely nightmare of a visit that is still not resolved.

These worthless doctors acted like they wanted to help my wife in the beginning with her very serious autoimmune disease (diagnosis). Even scheduled a much needed vascular system test. Only to cancel it out of the blue (our hopes were so high) and discharge her. I wouldnt take my worst enemy to this place. Its a waist of time and air. I hope these worthless doctors get the treatment theyve given us some day!! Btw , we had multiple tests that lead to Mayopothy and still no help. This hospital is an absolute joke!!

They botched every single surgery for my mothers broken arm, at every turn they made everything worse. The doctors and nurses at mu should be arrested for the absolute poor treatment that they give to patients.If you ever need to go to a hospital my advice would be to find a crackhead and give them 20 bucks, anyone is a better doctor and surgeon then the screw ups they have at mu.

I’ve been trying to figure out my bill from the university hospital for over a month and have gotten absolutely nowhere. The first woman who I spoke with was trying to be helpful and told me it would be 7-10 business days before I had any answers. That was over three weeks ago. And the other people I’ve talked to have been much less help. If you want clear communication and people who WANT to help go to any other hospital.

I don’t want to get into a lot of my medical history, so here are the highlights:1. Total ER time was SEVEN HOURS2. Went in with shortness of breath, ended up getting an ultrasound on my LEGS3. Nurse literally left a vial of my blood laying on the counter and never came to retrieve it4. No communication on what tests were being run and for what purpose (only found out when results came that they thought I might have cancer!)5.When asked about the chest X-ray that sent me there, doctor responded “I wasn’t impressed.”6. Was told all tests were “negative,” but discovered quite a few issues when reading the test results myself (i.e. a hernia)7. Was discharged with no answers and no change to my state of discomfortThere’s more… but you get the gist.

Mason eye clinic is a good place to see

I waited 3 hours for someone to see me. I came in not being able to breath and was having an asthma attack. I waited 3 hours and eventually left because no one was taking me seriously. Horrible student staff, don’t know what they are doing and couldn’t help you even if they wanted.

One of the best for primary care services in the country. Top medical school. Had great bosses during my tenure. They do need to start investing a lot in their infrastructure, but Ive recently they have started.

This is the nicest, genuine hospital Ive ever seen! AMAZING!

Recently moved here and had something going on with my stomach. After being transferred from ER to ER OBS to 6East i am only giving this place 3 stars because the nurses are wonderful. They went above and beyond and wished they could help me more than they were allowed to. The doctors seem to have a problem communicating between themselves, the nurses, patients as well as their families. It is a problem they really need to address and work on. Excellent place otherwise and the nurses have my eternal gratitude for getting me through my ordeal.

Unorganized as usual. Couldnt even receive my child covid-19 results. I was told I would receive them in 24 to 72 hours by email through the patient portal, but never did. When I called medical records was wrestling with the phone, had a complete attitude and was very rude. She stated I couldnt receive results from her for 2 to 3 weeks. Guess Ill call the division of family service and tell them why my childs not in school.

My girlfriend went in because of chest pain and an x-ray they took at urgent care showing her lungs were bad. The doctors here looked at her legs and then her stomach. We gave them the x-rays from urgent care and they couldnt figure out how to load them in their system.

We always use the Missouri University for our healthcare and like that everything is in one place.

The Best Overall Hospital In Missouri!

I wrote detailed review on my experience at UM Heath care. It disappeared just before I sent it. Experience in ER included concerns about patient confidentiality and a breeze through by a cardiovascular surgeon who needed help with mastery if tbe English language. I have no problem she was not a born American, its that she could not completely understand me, having to ask her PA for translation. I never got to ask questions. It was a see me in 3 months and gone visit. Subsequently I was transfered to 6W and then 4W. During the first transfer my IV, bp cuff and stickey heart monitor patches were removed and then in 6W they put them back again, including another long needlebin my are for the IV. Between trying to take me for a test/procedure, and I was the WRONG PATIENT, trying to perform a stress test which the excellent man involved heard me say aneurysm, checked with the physician in the Radiology area who say absolutely not and the multiple different teams I saw telling me different things I was scared to death. No wonder my bp was about 210/107 on one morning. Never did see a cardiologist or neurologist, the services I was sent to the ER for. I begged to be released form the hospital, as I began believing the more and different docs I saw were driving my bp up. I thought my aneurysm was going to rupture and I would die. The multiple nurses I saw on 4W were awesome and caring. I cant say as much about the docs on that service that day. I went for a walk down the hall and sat outside at the Ellis garden. When I got back to my room, my nurse (Trey is fantastic) took my bp, it was 134/85 or close to that. The Fam Med docs discharged me and I got to see my husband who drove me home. I guess I didnt miss much with a cheese stick and smashed crackers after 10 hours in the ER, and no food the next day except stale crackers and peanut butter I could not eat without a utensil. I was told by the staff that this was the MU Hospital diet. I really couldnt believe all this was happening. It was like a nightmare. After serving as a Professor at MU since 1990, working in research and the Ob/Gyn Fertility Clinic, I never saw any of this before. I could not believe I was in the same hospital that I had worked in for years. I truly feel bad for other non-employees who get this service. I know many physicians and nurses at MU. They provide excellent caring service, so this review is only about my experience on Aug 20 - 23. So say, but I believe Ill be going to Boone or St. Louis for hospital needs in the future. I believe in MU, but this was over the edge.

They do not care about their patients in the neurology department I have been suffering from headaches and it took me 2 weeks to get through to their office and schedule an appointment finally seen Dr. Carr he said that he was going to put in a referral for me to see someone in Neurology they was supposed to call me back on Friday they never did I called them today And spoke to someone in my doctors office she said they have been having Other people call them and complain about Neurology And not calling people if my health gets worse they will have Major storm coming their way

Spent 9 hours total for a broken rib injury, 7 before getting an X-ray.No ER doctor would correct the problem. WASTED PAINFUL DEMORALIZING experience.Wouldnt have fell had the eye survey I had there had not gone wrong and messed up my vision causing the fall that resulted in the broken rib.This is NOT the hospital I remember anymore. This place is not a good hospital anymore.

My oldest son started developing a tumor in his upper left arm. He was complaining about the pain when we discovered it. Rather large for size of the bone. So we got referred to the university. There we spoke with the financial lady. All seemed ok untill we said that NO we didnt have insurance. Then might as well say they demanded account balances from me and my wife. At that time we had barely enough to cover the MRI so we agreed to get it done, so at least we know what we were dealing with. The MRI got done and we got a CD copy of the MRI. After we paid for the MRI we basically got told that alot of kids have them and not to worry and a rather rude good by. No talk of possible options what so ever.A little about us. My wife and I are both honnorably discharged military. She served 8 years not deployed I served 10 years 5.9 years total of it was deployed to the middle East where I was injured and finally discharged from landstuhl medical Germany.Needless to say my sons ordeal was nothing but a slap in the face to both of us. We dedicated years worth of our lives to protect you people. Sorry were not rich, never going back

Their ENT had no intention of treating me, he just wanted me in and out of the door to make a quick $500. He treated me very poorly and acted like my symptoms were fake. After playing duck, duck, goose with the quack doctors at MUHealth for over 2 months, I had to go see a real doctor in St. Louis.

When you find a group of people who care it is a great blessing in a world where kindness is often hidden behind rules and profit. I have had to come to the hospital at least once a month for a year now and 99% of the time it has been great. Keep up the good work.

I wish we had a better experience. Our daughter was injured playing soccer. We had a scheduled appointment for an MRI last week. For some unknown reason they could not do the MRI. The hospital is not busy and everyone walks in pairs. When we finally had our appointment for the MRI we had to beg to have the doctor look at it the same day and see us. The appointment was for 11:00am, the doctors rolled in at 12:00pm. The room was hot and no reason for their tardiness. When asked about next steps we were told we would hear from them. We have decided to go to another healthcare provider.MU Hospital is not a place to go if you want service and communication.

If you are disabled can’t talk or walk and put in this hospital you will have no rights for visitor not even one disability support person that knows them so well and can relate with the staff and doctors how he is doing because I raised him for 33 yrs they now put his life in more danger because communication with family is never done in this hospital his health is more at risk because his caretaker is no where to be found they don’t seem to understand he’s always been on a certain diet and drink because most have red dye 40 the only way to drink for him is a certain sippy cup they let him and others like him stay dirty and smelly oh no germsDon’t send your loved ones here they are all on some kind of power trip

Kenny B. received excellent care in medical ICU. All the staff was wonderful to our loved one, but 2 nurses stood out in the amazing care and compassion shown to him and our family. Amanda M. and especially Gary Vogel. The sincere caring shown by Gary is refreshing in these difficult times with the strain of Covid 19 rampant. It is easy to tell nursing is not just a job to Gary but a calling.

I received round 1 of the Covid vaccine today, 2/25, at Faurot Field. Congrats to MU Healthcare for making the whole operation flow smooth as silk!

Was referred for surgery to MU surgery clinic. I have never set less than an HOUR in the waiting process in this clinic.. It is the most over scheduled, off timed medical place by far...

I went to this hospital 2 years ago and it sucked.

My boyfriend had to wait 5 hours to get in for his SCHEDULED outpatient surgery. At no time was he told there was a problem with the schedule. He wasnt given the option of rescheduling. Which would have been great before driving an hour and a half up there to wait 5 hours!!There is a serious problem with the administration at this hospital.

My mother was recently in the ER and ICU. Every one was amazing the nurses and aides included. Dr Allen was her doc in the ICU and he was phenomenal. He always told us what was going on, what the plan was and explained everything to level to were understood. Even with the passing of our mother our experience here was over all amazing!!

I paid all my medical bills up in full and they still sent something to debt collection. Staff are also very inconsiderate of patients and their needs.

Here for a thyroidectomy and the staff has been nothing but professional and this includes from the people at registration, to guy who transported me from pre op to where other patients was at and to gentleman who jokingly called me sleeping beauty lol. Dr Dooley, thank you and your staff for your care and compassion with me

Ive bn here for 3 hours getting worse by the minute and a off duty nurse comes in and I herd her talk to the nurse saying she works here and next thing I no she gets in before me thats not right at all and I will never come back here I hope you dont either if youre hurt and need help this is not the place to come I wouldnt give them one star but I had to

The right hand doesn’t know what the left hand is doing & will not be taking any of my loved ones back to this place that is if he comes home alive..

My father was admitted here last year sometime in December for his leg due to poor veins, anyway he was there for a couple of days maybe and we were told that he was going to have surgery to his leg to put stents into his leg to open blood flow through his leg again, but he was supposed to have a stress test done before the surgery but apparently they decided differently than beforehand and did the procedure on the same day, and of course this was the day before Christmas eve and later in the night that day I get a call from my mom telling me that they had done the surgery right after the tests cause his test results showed good for the surgery so they performed the procedure without calling us to even let us know, but they said the procedure went good but while they were bringing him back to his room he coded and the doctors tried bringing him back with CPR for a good 30 minutes, and this truly kills all of my family cause he pretty much passed away all alone without any love ones there to be with him, so my mother had gotten a autopsy done on him a few days later and come to find out something was punchard which cause him to bleed out, and let me tell you God forbid anyone you love gets sick or something do not bring them here to University hospital.....

Worst service from Karen a PA on the 6th floor west. She so rude and treats people badly. I even asked for someone else but she non stopped wanted to keep going on making me upset. I left this place because of her not being professional and wanting me to repeat why I was there again to her. She even told me that I would be more comfortable at home. I had no care that should have been given to me after being on floor for 13 hrs and nurses had no idea what I was to receive lack of people keying in charts correctly. You are better off to die at home then go here and be treated like garage.

I was treated with the best care I could have received at this hospital. You see I was having life saving surgery and improving the quality of my life. My surgeon Dr Gagna and my bariatric team what can I say. They operated with the intentions of doing one thing had to do something else to correct a surgery over 30 yrs old. My nursing team was awesomeKaren,Monica,Katie,Beckie,Tisha, Susan and Megan sorry if I missed anyone Cara your nurses are wonderful and if anyone HAS to be hospitalized this Hospital is for you. I would NEVER have got the treatment back in New Hampshire especially having the surgeon call me the day before checking to see if I was doing okay after going to hospital by ambulance I had become severely dehydratedThank you my team

I took my partner to their Emergency Room for cardiac issues. we were covid tested then he was taken in with the gentleman who tested us saying i just need to get his information itll be just a moment. after my partner went into the triage room i was informed i cannot go in because of no visitors, i said ok and returned to my vehicle. my partner was very upset because to his knowledge i was right behind him. the when he found out he stated he didnt know what he was going to do, he was very aftiad and was counting on my emotional support. he was met by a young lady saying well you dont have to be here. I have never seen or heard such unprofessional conduct in any business, landfill operators have more manners and professionalism. Noone in my family will return to this hospital nor will my friends and their families. the audactiy i witnessed tonight has shaken my faith about this entire hospital.

Customer service is the WORST and Amy needs to speak to people with more respect obviously she has no clue about customer service she kept threatening to hang up on me Im obviously upset because they set my bill straight to the collection and told her to pull it out and send me the bill but even that was too difficult for her!!

1. Billing dept is messed up. Had a nice office visit with My Dr. over Zoom paid my $40.00 co-pay and now MU wants another $14.30 for Telemedicine, sorry this should be covered all in my copay. I have talked to United Heath Care and they agree they are double dipping and I should be changed my $40.00.2. You can never get anyone on the phone to set up an appointment.

My mother-in-law had her sugar level checked and the nurse left large whelpsOn her arm with blood dripping down her arm, cause she didnt wrap correctly. On September 24thThen she went back for a biopsy and was in so much pain, no pain meds given.Had to rush her to Boone County hospital where according to x-rays it revealed that the biopsy they had performed they broke a rib, she cant breathe and now is having symptoms of pneumonia.Kids working all over in all departments, doctors dont communicate with each other.Stay away from this hospital!!On

Horrible experience! Brought my father n law to the ER for pains in his side, set in the waiting area for 3 hours before being taken to a ER room, there set another hour before beginning seen by the doctor, and still another 2 hours waiting on CT. All they would communicate with us is that they are backed up and how sorry they are. 6 plus hours and still waiting........

I wouldnt bring a dog back here, 0 stars the doctors have 0 communication, the nurses let my dad lay with his 02 levels below 80 for over 30 minutes before helping him, they agreed to a transfer then tried discharging him while he isnt stable I would never recommend this place to anyone worst hospital in my opinion save your time go to mo Baptist and get appropriate care..

My son was in the er yesterday. We were there for 7 hours. They came in right way and then didn’t come back until over 4 hours to check on him. Dr. never did come back. He should have been out way before then. I should have never agreed to have him sent there.

My kids dad was on life support in the icu. We are no longer together and his wife refused to let people in to see him. I called ahead to ask if they could visit. I was told yes on the phone. When we got there my children were told no. The front desk was very rude to my kids. I called management and they were very rude to me. I wasnt asking for myself, I was asking for his children to get to say goodbye. They got thirty minutes. Then my daughter asked the chaplan to pray over her dad with her. He initially told her no. She said please and he did it but who tells anyone no in that situation? This same chaplan did the service and kept going on and on about his last breath. I thought it was in very bad taste. It just made my daughter cry harder. It was a awful situation and the staff made it worse. I hope all of these people learn compassion some day especially working in healthcare.

This hospital and the services they offer are a joke! Never had a good experience with this hospital. Seriously how are you going to plan Outdoor Services but you dont have accommodations for? Who does that?

Im trying to check on the status of my dying mother and they keep sending me to different departments that wont answer the phone!!!! So unprofessional!!!!!!!

My mother was rushed there by ambulance with stroke symptoms on a Friday night. Our smaller local hospital had done scans and MRI and sent her with the needs of a neurosurgeon and of course a room in the hospital. Had I known that they run their hospital on banker hours I would’ve never sent my mother there. We found out on Friday night that nothing would be done until Monday. There’s no one in the offices, and no procedures are performed on the weekends. The nurses were ordered to give my mother all kinds of blood thinners and something for her blood pressure around 3 o’clock in the morning on Sunday. My mother had a severe stroke that same morning 2 hours later and another one on Monday and she died the following Tuesday. The nurses were wonderful and I know their hearts are often broken because of the slow responses and procedures the doctors have in that hospital. My mom was 100% healthy, wearing platform shoes, driving and had just returned home from a cruise. It’s so very hard to believe that this was really her time to go. But our family does know the Lord and my mom is definitely in heaven but that hospital was a horrible horrible experience

My son has been in the 5th floor ICU for weeks. The day nurses are great, Sarah in particular is amazing. The best nurse I have ever met. The night nurses sit up and cackle and laugh and do not let patients sleep at all. They literally sound like they are having a party all night. This is an ICU!! Let these people sleep! When I asked nicely for them to keep quiet and let my son sleep, I got no results. When i told them i would literally pay them to be quiet i got an oh God. Disrespectful, unprofessional, and uncaring.

Communication at this hospital is non existing. No communication with family or between staff members. They change out Doctors and staff to often. Every change of staff brings a different way. You are told one thing and then the next day it is something different. The care of my husband who was dealing with some confusion was only complicated by the constance change of each doctors own idea of what they want to do. For being a TEAM of doctors this was a disply of a very broken team. 1 Family member could only be there 3 hrs a day. For someone suffering from the hospital delirium, not being able to have that familiar face only makes it worst for them. He went in with one thing wrong and ended up with an infection that he caught at the hospital and only complicated things. I was told yesterday by 1 doctor that he was going to be sent home either today or tomorrow. New doctor today now says no because he was confused last night when they decided to move him to a new room. When a person is suffering from delirium and needs to be in familiar surroundings the answer to this doctor was to move him to a new room with nothing familar. Dont bring any love one to this place.

Im an employee here, so I am biased. However, UMHC is the system I take my family to for all their care. As an academic medical center, the education of the physicians and nurses is top-notch. There is a great deal of pride in the service we provide to our community. All patients are welcome here, regardless of socioeconomic or health status.

Did not have a problem with medical care, except we were never told why my 91 year old father was admitted. We dont know what, if any medical treatment he received except for tests in ER before admittance. They kept him about 10 days. It was difficult to get him released. There was dreadful communication & misinformation from medical staff, patient/family/guest services and social workers. He has dementia, but the POA was not allowed in to advocate for him - this was during COVID, so no visitors - but, really? Not even Zoom or other virtual visit. Little things - he wasnt shaved during that time and they lost his hearing aids.

I might be a little biased in my rating. I finished my residency training here recently. It is a very good hospital which constantly works to provide the best care for patients. The culture of YES spans across the system. The location has enough parking facilities for patients. Overall I can assure you it will be a great clinical experience for patients.

Normally the staff here are phenomenal. However I sustained a tib fib fx with ankle involvement. I had to have surgery the next day. I asked the surgeon to make my cast pink which he refused to do, said that was just for kids. I also asked for a nerve block prior to surgery which we BOTH discussed. He never did that either. I woke up in excruciating agony. Della Rocca is his name by the way. You have to file complaints with guest services. Good luck with that going anywhere. He seems like a narcissistic, inconsiderate individual who has NO business treating patients. I changed surgeons. Otherwise prior to this, the staff actually cares about patients regardless of what color you are.

They discriminate against anyone with a child so if you are a single parent and have to bring your child/ren, you can forget about getting any kind of help....and they will refuse you treatment....dont come here they do not care about you.

Great

Never go to this hospital if you have a real emergency. They do not care about their patients! They just want youre money. The fat red headed ER nurse purposely hurt me, because I was upset that they wouldnt give me pain medicine for a broken shoulder. They treated me like a drug addict, for falling in the shower and re injuring my shoulder. Its so sad

They saved my life, after 6 mins of CPR they brought me back to life. Im on the road to recovery now. Very competent staff. Thank you

My doctors and nurses were wonderful. But now at home my incision is bleeding and ive no idea who to ask about next step.

I just spent 6 days here, I had medical team D.. I was on the 4th floor.. it was by far the best experience Ive ever had in a hospital.. all the way from doctors down to the nurses.. I dont have any complaints.. they are wonderful, caring and compassionate.. thank you for taking such good care of me all of you deserve 5 stars!!!

Patients here are treated with kindness and respect. Ive been coming here since 2014 for treatment and between University Hospital and Ellis Fischel, you couldnt ask for a better partnership or a better place for both your physical and emotional well-being.

If youre insurance covers Boone hospital, go there. Hour past my appointment, still not seen. This is the norm here at a training hospital. I could go on, but whats the point. Go somewhere else, and if you recieved exceptional care here, you were among the lucky ones.

We thought my husband might be having a stroke and took him to the emergency room. A huge team of medical personnel swarmed him and determined quickly and efficiently that his blood sugar was low. Every staff member was sincere in their desire to help my husband and to help me understand what was going on. I am very impressed with the all of the staff we came in contract with.

I lost my husband to cancer Aug 2015. It was a very difficult period for our family. I felt the University was the best place for him and it was - I am glad that is where he spent his final days because we felt at home and comfortable, during this most difficult time.It helped to have all of his doctors talk to him and to each other, all at the same time. Better care than he had received at a different hospital where it was anyones guess when a doctor would pop in - I know they are busy. We just liked the way the University functions by sending everyone in at once, same time every day. We were also pleased with the nursing staff - they have huge loving hearts! We also enjoyed the spacious rooms and the privacy it brought.If I could change one thing - I had a hard time getting my husband a priest for his last rights. We finally did but it took longer than anyone would hope. We were asked what his religious beliefs were but it didnt seem to matter because no one brought communion.Again, this is a small complaint but for me, it was important. The nurses took care of it and the entire staff made my husbands last days as comfortable for him and our family as possible. BTW - Hospice was remarkable as well! 5 stars for them too!

Very, very disappointed. My elderly mother was not treated well. Had an appointment for 3 different procedures to be done in one area. The only thing that was even talked about at first was her biopsy. Then we infomed the nursing staff that she was scheduled for another procedure to be done and they got that all figured out and situated. One nurse was very rude though. The procedure went well, but got a call the next day that they FORGOT to do the biopsy. So back up a few days later for the biopsy and have the nastiest mannered nurse i have ever had to deal with. I undserstand that there are long hours and lots of hard work, but if you dont like people in general, maybe decide on another profession? Maybe in a cubicle of some sort away from people or maybe its just senior citizens. Your patients have feelings, every one of them should be treated how the staff would want their own loved ones treated. Very disappointed, again, about the negligence and the treatment. So sad for my mother that she has had to endure this grueling process and will ask to be referred elsewhere from now on.

Ive had health problems since birth, lived in several different states and have been in hospitalized in over 20 different hospitals and have never been treated with the courtesy and respect that I have at University Hospital. The staff is always helpful and attentive and understanding to my issues. Plus they pointed me in the exact direction for aftercare for one of minimum means. 100% would suggest for anyone in need of medical care.

When I had gotten 1st, 2nd and 3rd degree burns they had helped me out. Even when they ended up having to do a skin graft to fix my leg. The operation went well. I can walk because this hospital saved my leg.

A top rated hospital and one I trust. If you are here for a procedure , bloodwork X-rays or whatever, the check-in process is very easy and moves quickly. There are clinics in the hospital as well and are easy to find.

The great staff saved my life! Good food too! They just need a safer place for patients to go to smoke other than the street, I understand they are a smoke free campus, but the rules need to be bent somewhat.

I have always been treated with much respect and care. The doctors and nurses are wonderful . You could not ask for a better group of medical care professionals. I would not want to trust my life with any other hospital! 5*****

This is what my Mom had and The Dr failed to help her wouldnt do surgery all they cared about was their stinking jobs I would not recommend the 5th floor to anyone!!!!!:If gallstone pancreatitis goes untreated, the complications can be very serious. Digestive fluids from the liver, gallbladder, and pancreas, may back up into your body. This can cause an infection called cholangitis. You may also develop yellowish eyes and skin (jaundice) My Mom would still be alive if they had done their Job !!!!!!!!!!!!!

I had a major heart attack with a cardiac arrest in the ambulance and again in the emergency room. The survival rate of such and event is less than 15%, but I am back at work three years later, and despite extensive damage able to do most of the things I love. The Cardiac Rehabilitation Program was first rate too. Caring, and advanced delivery of care, I couldnt have asked for more.

The best customer service Ive ever seen in a medical setting - and my husband is a physician. They treated my mother with respect, dignity and kindness from the doctors to the cleaning crew. We were amazed and cant thank you enough!

Our experience has been below average. Doctors seem to not really care about privacy and let interns into the room without courtesy of asking the patient first. Hospital management need to educate their staff about patient privacy. Business as usual.

Do not come here for critical care. They did not properly do things, which resulted in her having pain. She later died in her hospital bed. It is a result of college students from the university that they give employment to. They are not educated enough or just lack concern for detail in taking procedures seriously.My mom was put on oxygen, but they did not turn on the humidifier with the oxygen. Her nose bled and she had a massive migraine. All the cold dry air gave her intense pain. They not only did it once, but 4 times.She had cancer and they did not do anything but cause her more pain. And do surgeries that did not even help but made the cancer spread.Go to a real cancer center or a hospital for better care. They just want your money.

The nursing staff was amazing my whole stay. The doctors came in every morning to check on me. They and the nurses always explained to me why something was happening, or what a medication was before they gave it to me. They stayed in top of my pain, and did everything possible to keep me comfortable. Always smiling faces, too. All seem to love their job.

Not a good ER if you have mental health issues. Ive gone in multiple times with chest pain, numbness and tingling of the limbs, heart rate 130+ and BPs that are way too high for everyday living. All of this is overlooked immediately since I have a history of depression and anxiety. Both times Ive been here Ive been informed that Im having a panic attack when I know Im not. My panic attacks are not something I seek ER care for. Nope apparently my chest pain and everything is just disregarded because I have a mental health issue. I was literally left in a room with no way to get ahold of my nurse and they let me just sit in the room to calm down Im leaving with the exact same problems I walked in with but its ok because its anxiety and its going to magically go away. It really irks me to be treated this way and I feel sorry for anyone else who has gone through this discrimination as well because it should be unacceptable. People can get hurt when you just disregard them and I hope they realize their mistakes.

Im very scared now, after reading all these reviews im thinking of possibly canceling my surgery or looking into a different hospital!!! Im supposed to have weight loss surgery sleeve with the bariatric surgeon and my gallbladder removed at the same time, but definitely rethinking it now!!!

I have had many experiences at this hospital and not one was bad. They were very attentive of my needs and showed great resilience dealing with my suffering, spinal injury and nerve pain. I have also taken numerous individuals in for addiction withdraw and psychosis. This is a well-equipped facility and I believe they do everything they can to help an individual.

If you want to feel as though your time has no value, this is the place. To be fair, nursing staff are great, others for the most part seem like they are just there to get paid.

This is statement to housekeeper who was fired for reporting HIPPA violation. IF that happened to you I want to apologize personally. I have no reason to doubt you. Im a former housekeeper and now an old physician at UMC Hosp. I hope you get this and understand it comes from my heart, I have never and will never take another working person for granted or show disrespect due to perceived differences of importance. Although I love MU Im happy that you brought this out to discuss. Wish you the best.

The best Doctors in the world. Thanks to them Im still alive and able too walk again.

One Star for a less than one star ran hospital....take your loved ones to Boone.

Clean hospital, really friendly staff.

Nice people

I was discharged on Friday. The doctors said they will call to check on me, then schedule follow up visit. Five days and two phone calls to them.... still no news. I guess they do not care that I have a port coming out of my body. Hopefully, I am taking care of it correctly by myself. For how long?????

The doctors/surgeons suck a$$ and need to go back to med school. The nurses on the other hand are AWESOME, KIND and VERY FRIENDLY!!!

Excellent care and treatment! Have 100% Faith in Ellis Fischel Cancer Center!

First I would like to state the treatment I received while in the hospital was a five star experience. My complaint is with customer service after I was released from the hospital. I was in the hospital from January 03 2016 through February 12, 2016 and still gravely ill upon release to the point I could not care for myself or return to my home or attend to my affairs. Once my health improve to the point that I could handle some phone calls to handle my own business affairs I realized that some of the bills were turned over to Accounts Management Service which is a collection service. I contacted them and made payment arrangements which I kept. However just recently I checked my credit report a learned that I have 14 collections against my report all from their collection agency. I then contacted the collection agency and they stated they are instructed by the hospital to report invoice numbers as separate accounts although both the hospital and the collection agency stated I do have one account number. I then contacted the hospital customer service this department handles billing. I was told by the supervisor that they send one file over to collections and have no control over how they choose to report to the credit bureau. All I am asking is for the accounts to be under one account since they all stem from the same hospital visit. Although I was in the hospital January 2016 my account shows delinquent as January 2016 and turned over to collections May 2016. Both companies are claiming they do not have control over how the account is being reported to the credit bureaus. I filed a complaint against the collection agency and this was their response MESSAGE FROM BUSINESS:Consumer has been in contact with our office. Consumer has spoken with Trent, Manager. The client maintains the accounts are separate. The client is reviewing and will advise as to the final ruling. which is untrue because I filed the complaint after I was told there was nothing they could do to help me. Now I will file a complaint against the hospital and wait to see if they will blame the collection agency for the reporting to the credit bureau. The bottom line is this hospital cares nothing about you once you are no longer a patient. It so disheartening to realize that the same hospital that worked so hard to save your life has no compaction once you are no longer in their care. My illness altered my life forever and now the hospital wants to destroy my financial life. Please take this as a cautionary tale if you ever have to be a patient at this hospital.

Took friend to hospital, I felt they were not giving them proper care, pills not on time, wrong meals etc. they say they are looking into something for you five hours later still no answer. I would not take anyone here.

A week ago my mother was in ICU.She then was lowered to the 5th floor West. Thats where all communication stopped.My mother has a high risk and they put a band around her wrist to let them know. After she rang her buzzer to get help to the restroom after 1 hour she proceeded to do it on her own. The alarms were going off. One of the nurses disconnected the alarms. I guess they wont be bothered the next time she needs to go to the restroom. She is a fall riskWhen she was bumped from ICU to 5th floor I called to speak to her nurse. They asked for my name and my phone number and she would return my phone call which she never did. 2 Days Later I called to speak to my moms nurse gave him my number and they never returned my phone call a second time so the third time I called to speak to the Head Nurse. Again she was busy and I left my number and the head nurse did not return my phone call 2 hours later Im picking my mother up. I think my mother had enough2 Days Later my mother is back in ICUThere was no plan in place and no communication from her nurses or doctors to inform me how I can help the situation.Also they would not give her her high blood pressure medicine which made her high blood pressure jump. That could cause a heart attack or even a strokeAnother incident happened 3 years ago when we received tickets on our vehicles. Apparently we had the last name of someone who works there and we had to bring the ticket and prove that we had somebody in the hospital. My mother was in ICU do you really think that was something I wanted to deal with.Why should a patient sit in the hospital bed 7 days with no shower or bed bath.No communication with family from the doctors or nurses.No return phone calls :/do they even care ?

They dont care much about healing people lost 80 percent of my hearing basically over night they couldnt explain anything to me now my son has black out spells and gets dizzy and confused used to be a good place to go but all they care about any more is the money

Approx. 3 yrs ago I was driven by friends to the University ER for the worst optic migraine Ive ever had. My brain couldnt even make sense of basic shapes or read I was in such excruciating pain. All of the staff were fantastic and got me in as fast as they could. My nurse was compassionate, he was so comforting and made sure that I had everything that I needed. No one had a problem with my best friends being there to comfort me until I was ready to go home.Just one problem. Ive had optic migraines for several years now, and I know my symptoms and what I can do to prevent them, and what I need when I cant stop them from getting worse. When they were wheeling me back, they absolutely insisted upon a CAT scan, convinced that I was having a stroke or something. I explained to them that I knew what it was, and I didnt need, didnt want a CAT scan, and they gave me one anyways.This was right when my familys flex money had run out for the year. I was stuck paying a 2,000 some bill while going to school and working full time. With very little money to spare, I had no choice but to sacrifice and pay it off as quickly as possible so it didnt go to collections and ruin my good credit. Love the staff at University Hospital, but they need to be educated/learn to listen to patients and take their requests, opinions and concerns seriously. No one should ever have to pay for a procedure when they specifically said it was unnecessary and they didnt want it.If I hadnt of been so delirious and helpless I would have put my foot down.

They are nice courteous, efficient and the Doctors are 1st rate.!!😀

I had the good fortune to be in the emergency room at University Hospital yesterday. Fortunately, my situation turned out to be inconsequential but, when I arrived there, I did not think that at all. The whole staff; from the woman at check-in to the nurses, EMTs, doctors, technicians were just excellent. The ER was packed to the gills and yet these folks were efficient and maintained a friendly attitude. I do question the wisdom of moving Urgent Care to South Providence however. Ill-considered at best. I am afraid that decision is going to result in more work for the good staff in the ER. Many thanks to them all!

Amazing staff! And wonderful hospital

Horrible customer service 🚮. From the PCT. LPN. RN. Down to the doctors (Some) are just RUDE. It’s never fun spending time at a hospital unless a baby is being born... worst experience I ever had with this hospital. After today I will definitely rethink and remember the way me and my family where treated today but this so called staff and place of great hospitality. I will definitely be going to BJC after this for anything health concerns.. watch over your family members never leave them alone. Ask questions. There should definitely be a class that all of their employees should attend on how to be RESPECTFUL and more ways to make the patient feel comfortable while staying in the facility. I used to really like this hospital a lot untill today.!✌🏽