I was the first one in the ER, a couple of people came in after me. I am having abdominal pain and was told to come by my dr. They let a guy who busted his lip go ahead of me along with several other people. This use to be a good hospital. The staff at the desk are rude. I have waited over 2 hours and haven’t even been triaged yet but the guy with the busted lip that wasn’t bleeding and only had to be seen because it was work related has been and is in the back.

Excellent nurses, surgeons, entrance staff, cleaning staff! Quiet, gentle, empathetic, go out of their way helpful! I went back just to visit with them.

Just terrible. A few months ago, my wife had trouble breathing so took her to the Emergency Room. They gave her a scan, fluids, and steroids then sent her home the same day. The bill from that visit was nearly $10,000.There is also an error on a bill we received regarding the allowed amount from insurance, I have pointed out the error to them but they keep sending the same bill without the correction. Very frustrating. Avoid this hospital if you can.

A close friend had a medical emergency and died Friday, June 4, 2021. He was transported to the ER at Parkridge. Upon arrival, we were immediately escorted to a consultation room. We had not received any details at this point as to the condition of our friend. A few minutes later, the door opened and a security guard told us they were sorry for our loss. We said “So he has died?”. Keep in mind, we had not seen a doctor yet. Then administrator and doctor came in and began questioning our friends wife. Our friends wife finally said, “so is he dead?”. Doctor then confirmed. Wife asked to see her spouse and they said they would prepare for us to view him. When we were called and escorted back to the room to view, they still the tube in his mouth that maintained the open airway, had not closed his eyes, and blood on the sheet and floor. I know they are not funeral directors, but would seem prep would at least involved removing the airway tube, closing eyes, and placing a clean sheet on the body. Our friends wife on numerous occasions offered her husbands Medicare card and the administrator kept saying it was not needed each time it was offered (3x). We then thought we were done after viewing and having the administrator escort us out. Next thing we know we are chased out in the parking lot by registration to register the deceased. Additionally, every time we passed through the ER lobby we were told to “have a good day” even though we had passed through multiple times and it was evident from our anguish we weren’t going to be having a good day. These people need sensitivity training and a proper protocol established for these occasions.

Let me start by saying the hospital staff is great. This is one place you can be treated and not have to deal with a snotty attitude. Their staff treats you with respect. Now the security is normally great as well, but last night they had a very confrontational heavy set Caucasian woman at the emergency room exit. She was on a power trip for what ever her reason may have been. He she has no compassion and does not pay attention. I was in er for 2-3 hrs with my son who was running a fever. I stopped at the nurses station to inform them I was going to my car to grab some money for the vending machine went to my car and was back in less than 60 seconds. When I got back I almost passed her and then I guess she realized she wasnt doing her job. Her attitude was aggressive and confrontational. If I would have mirrored her 9 out of 10 I would have been escorted off the property. I left the staff and the male guard tried to stop me but I explained to them her attitude is out of order and I will take my son elsewhere to be seen. She had no respect for me nor my sick son. She should not be in a such a good hospital. Her approach said Im unpressional, my company did not train me they just through me out here, my upbringing was poor I was not taught respect. Overall the hospital separate from that is very good but beware of the hostile confrontational security guard woman looking to boost her ego by harassing people and speaking to them crazy for no reason.

I have been very happy with my care at this hospital. I had surgery here, and everyone from the preregistration lady to the nurses on the floor were very kind and helpful. I would definitely go back here if I need care again.

Worst experiences with them!! I don’t even think they deserve 1 star!! I don’t understand how they are still operating. My daughter waited 15 hrs and was not seen for an allergic reaction she had loss of feeling in her hands and feet, swelling and discolored. Thankfully she was able to see her doctor Monday literally within hrs of leaving there and get prescribed steroids and referral to a neurologist to make sure there isn’t any permanent damage. They have no regard for “emergency” situations and don’t treat them as such. And the front desk staff is very rude too!!!!!

You cant find a better hospital....they are the all around BEST!

This hospital hires many low level doctors who would never find problems

Wife was taken by ambulance on saturday to the ER. I was allowed in her room about 20 minutes after she arrived. The nurse, Ashley, who took care of her was great. She was constantly checking on her and letting us know what was going on. My wife was transferred to the 4th floor for further testing. Her 4th floor nurse on Saturday evening was good, the nurse Saturday night was horrible, but any bad experience we may have had was erased by the nurse she had on Sunday and Monday. Amber was terrific, she checked on her frequently, answered all the questions I had and kept me informed while my wife was out of the room having tests run. Amber is truly an awesome representative of the hospital and nursing staff and deserves accolades from managment for her care, compassion and devotion to her duty and her patients. Thank you Amber, you were a calming voice to 2 people who were very concerned about what was going on, a true blessing.

My husband was severely beaten after being attacked by his coworker. When I arrived to the hospital he came walking out and collapsed in my car begging just to go home. I convinced him to go back immediately as it was very evident he had a severe concussion. The staff would not even get me a wheelchair to get him into the er. They were very rude the entire time. They did not even offer him so much as Tylenol to help with the pain. I wish I could post the pictures to show how severe the beating was. They also ( knowing he was a victim of assault ) refused to call the police when asked.

Some of the nurses and one of the tech are very rude. I could have went to another hospital instead of coming here. They didnt help my mom at all.

I had surgery with Dr.Guy and his team along with my nurse Amy, they were all amazing. I couldnt have asked for a better experience. Amy answered every one of my questions and was able to explain everything I didnt understand. I do not remember the name of the nurse who helped me during my surgery but she was awesome and helped me through the entire surgery. I couldnt have asked for a better team.

I went to the ER and they were amazing! I didn’t have to wait at all, Dr Hardy couldn’t have been better. He took time with me to make sure I was reassured by everything. Nurse Valencia was also amazing! She went above and beyond

Terrible service. I waited in the waiting room for over 8 hours and still wasn’t seen. It was freezing cold , I asked for a blanket or socks, I didn’t get either of those. Staff was rude and very disregarding.

Negligent at best. Criminal at worst. Unless youre assuredly actively dying do not come here.

The worst service I have ever experienced 😒 I left after the ambulance brought me they told me to get off the gurney and go into the lobby to be triage and wait to be seen. I told them I am not able to sit due to pain. They said not their problem.

My wife Patricia oneale came here yesterday, for a test, that was at 2pm, here it is 7pm the next day, and they can not get the test done until a covid test is back, but here is the kicker when we came from our doctors office he sent paperwork showing a negative covid test, also both of us had covid shots last week,I plan on sueing thos hospital and their staff, for what we have been put through since yesterday, they said wife was dehydrated, but was never hooked up to any kind of iv, I am about at my last straw, with this place.. there is no need for this hospital to treat people like they do...all I can say is see you in court...Do not come here if you value your health its all about money....

Brought my wife to the ER in intense pain in her back. Treated like an inconvenience by the “staff” and, in particular, one “nurse” was incredibly condescending and unprofessional. The security guard finally moved to get something to help my wife get comfortable. It was such a terrible experience, my wife discharged herself and left the ER screaming.You people are pathetic, rude and represent some of the worst in your profession. You should be ashamed. God help you if we get a bill.

I had to take my father to the emergency room and everyone from the security guard who helped me get him out of the car to all of the nurses and doctors that helped with him were amazing. He was there for 7 days and I couldnt say enough nice things about how they treated him, were in contact with me since they are not allowing visitors because of Covid. The staff in the Red Oak area on the 4th floor, were patient and kind. The only thing he could say needed to be worked on was the food, but that was because they put him on a heart healthy diet.

The staff was friendly and helpful.

I had my son back in June. I’m now pregnant again and I’m so terrified of having the same nurse again. I was yelled at, told if I couldn’t handle pain why did I get pregnant. My concerns weren’t listened to by her she rushed me when I needed to wait till after a contraction to move. She lectured me over and over again each contraction when i didn’t do anything wrong! I didn’t have an attitude I was just in pain and handling it as best I could with a failed epidural and no pain meds. She didn’t believe me when I said it’s time and that I needed the doctor and she preformed a very painful exam which she seemed to take pleasure in. I loved everything else but her. She ruined the day that was supposed to be the happiest day of my life and il so scared of it happening again.

I dont even want to give them 1-star. They are hands down the WORST provider to deal with on their own billing errors. They have no clue what insurance companies they are contracted with and make the patients jump through hoops to prove they are contracted with. Worst patient services experience ever!

I NEVER HAD TO WAIT LONGER THAN 10 MINUTES TO BE SEEN SO FAR......

They took great care of me. Thanks C. Burkett!!!

I went to the ER yesterday with chest pains, my left arm was hurting and pain went into my back.When I arrived I couldnt enter without a security guard waving a wand over me to see if I was concealing anything. My purse was then looked in.Is this a hospital a prison or jail?My husband met me at the hospital. He works at a different hospital in the ER. He was denied access. Was told to leave his number and someone would call him with a up date on me. He never got a call. Till I called him and told him to pick me up.There was no one in the waiting room. And they werent busy. I guess covid has gone away.They did a ekg and ask if I was allergic to any meds.I provided a list.They never ask if I was taking any medications. Or if I was pregnant.I was put into a room. Given a IV, 4 baby aspirin and a nitro patch.I was never told what the ekg showed and I had to ask what my BP was.They came in and did a x ray. Never ask if I could be pregnant and never covered me upI then was taken for a cat scan . Wasnt told what or if anything was seen just that my blood work came back and I shouldnt have a heart attack in the next 30 days.They told me to follow up with my doctor or a cardiologist.I left feeling the same way I felt when I went in.They collected payment in full of what their guess of a estimate that my insurance wouldnt cover.Im so disappointed in the care I received. The staff was friendly but I would like to know what is wrong with me.I feel just as bad today as I did when I went in.

I came to the ER about 6 weeks ago with serious abdomen pain, and was very light-headed. My primary doc thought the pain was caused by a stomach ulcers. I had been on the ulcer meds for about 8 weeks, the meds were meant to heal the ulcer. But, were not working. The pain was intense this day and I was very worrisome. The doctor who saw me, first tried to tell me it was chronic stomach pain from weed, I informed her that surely wasnt it, she then accused me of having covid19, i assured her again I did not the pain has lasted for months at this point. Then she blamed my children for the pain. Saying I was stressed bc of them. As soon as she left the room,I left the hospital. Very much in pain but could not trust this doctor!! Turns out its my gallbladder!! She didnt even try! Truly awful!! The nurses were nice though. Dont go here!

I sat in a room for 4 hours just to be told that they could not treat my wound and that I would need to schedule an appointment with a surgeon at a different location. This could have been told to me in a matter of 5 minutes. The ER was absolutely dead. I got zero treatment. No antibiotics. No culture taken. Quite literally the doctor came in and looked at it, took a picture of it on her phone, and that was it. Not impressed. Can’t wait to see what they will try to charge me for sitting in a room by myself for 4 hours.

Everyone is courteous and helpful. Hospital is clean and organized. Staff is friendly and professional. Cafeteria is clean and has healthy and tasty food selections. Waiting area for surgery has comfortable seats and there is also live piano music during certain times during the day. Plenty of close by parking and they have a trolley service from the parking area, so you dont even have to walk the short distance. Everyone at the hospital goes out their way to be of assistance when you need help. Great job folks!

Megan S. In labor and delivery was the best ever. We couldnt have ask for anyone more concerned and into their job. It was truly a blessing to have her support us through this birth of our babygirl. Thank you Megan S. ❤️ Also would love to thank Dr. Graham for doing such a speedy and amazing job on the c section for our little girl! ❤️

My experience at the ER was good. Waited in lobby for 1 HR and 30 mins which isnt too bad because they were pretty busy. I had Nurse Mike. He was very nice. FYI dont go here if you are having a stroke or Heart attack, they are not a stroke center, they will make you stable then call a private ambulance to take you to a stroke center. All ERs are not the same. Prisma Health Richland is a level 1 Trauma center, they handle everything, especially Trauma. When in doubt just call 911, and EMS will pick you up and they are highly trained and know which hospital to take you too.

Coming from out of state , I was hesitant about going to the ER for my pneumonia because I read so many negative reviews. Finally, my symptoms got worse and I had to go.I received excellent service from begining to end. No wait time in the ER . they saw me right away. Everyone was kind, professional and caring and I left feeling much better

Facility was very dirty. Poor patient quality of care.

They are a legal Monopoly in the state of SC with backing of friends in the legislature. I would never utilize their services if any other options were available.Rude, incompetent, dishonest & predatory billing department. I have had more pleasant billing experiences with debt collectors. Called 5 times to pay a bill they refused to send me. I was habitually treated like a criminal on the phone. I imagine it would be a more pleasant experience to have been diagnosed with the plague, than to deal with their customer service staff.The billing department supervisors are in on and seeming encourage the predatory tactics while not holding any of their employees accountable. If I could give 0 or negative stars, they would truly be more deserving of that gradation.

If you need to go to a Emergency room This is definitely the one . From the professionalism to the cleanliness of the facility I can rate it 10 stars . They were quick on getting me in and treated . Very nice people working here and they actually care about the patient. I definitely will be using them in future for myself or family .

They wait forever to see you then say you need transferred to another facility, THEN call a private ambulance to take you without asking you to the price of $3000!!!!!! Worst place ever!!!!!

Its sad and very poor management when waiting on a child to get out of surgery that the family cant even sit inside the building. We were asked to wait in the doorway or outside because one parent was already there. Do not use this hospital.

Had to go into outpatient surgery. Honestly, most nurses had nasty attitudes.Was ready to leave once the machine needed for my surgery wasnt there in over 4 hours. Asked for my husband to come back and sit with me during pre-op,but was told they didnt want to go wake him up in the waiting room. Also had $40 flowers stolen while he was waiting for me to come out of surgery. All in all, this is the worst experience Ive ever had with outpatient surgery. I have great insurance, so it should never had been an issue. It didnt help the nurses called security on my husbands for speaking loud. He is a combat veteran with hearing issues,so does speak louder than normal. This couldve been addressed before calling security. Will be contacting board members regarding the nasty attitudes of the ones I have names for. Also plan to inform my insurance of the incompetence of some.

Horrible staff in the ER, primarily security and front desk admitting patients. Literally will be rude to your face and laugh about it. Worst kind of people.

After experiencing symptoms for a few days of covid, I called my health insurance this morning. I was told due to my underlying health conditions and the fact a coworker had tested positive, I needed to get tested immediately. I called out to an urgent care clinic who stated that if I came in with the symptoms I was experiencing they were just going to refer me to an emergency room. So I called Prisma health to see if they would be able to assist me. The nurse who answered was horrible. when I started to explain to her what was going on she cut me off and stated that she wasnt going to test me just because I felt like it. I again tried to explain to her the symptoms I was experiencing and to see if I should come in and she cut me off a second time and said thats not how this works We dont just test you cuz you wake up and want one. We are on our way to a different clinic who actually offered to assist us.

Just had my daughter born here. This is the best hospital experience I have ever had. Staff is attentive and informative. Everything is clean and organized. They really go the extra mile and show passion for what they do. From Doctors down to housekeeping. These ratings had me very discouraged at first. But the reality is quite the opposite.

THIS IS A CONTINUATION FROM MY EARLIER POST: The professionalism at the desk in the ER Department is disgusting. While trauma is coming in the staff at the desk lacks personality but have no problem having too much fun dancing and carrying on like fools. This is what you have representing your Hospital?? They must not be getting paid well since they lack character & integrity and COMPASSION!! Not going to happen again, I will not step foot here again. Shame on the Administrator of this hospital. Maybe he or she should come in as if they were a patient just to see what goes on in their hospital after hours. SHAME shame shame on you for not doing so already. I see this only has a 2 star rating. LISTEN TO THE PATIENTS. Get some lessons from the bigger hospitals that are better organized and able to handle minor as well as Major trauma better than this so called ED !!.

Everyone Ive encountered at this hospital- from the man who drives the little tram in the parking lot, those precious ladies at the registration desk, to the surgeons and anesthesiologist ( Dr. Malcolm rocks!) - they are excellent! Very friendly helpful and they really treat you like you are family walking in the door. Ive had ER visits as well as surgery. I will continue to use this hospital!

Megan in labor and delivery literally was the most amazing thing to have during the entire experience. I would reccomend to every single pregnant woman i know to give birth here. The entire staff is amazing and friendly and will take care of you. I am currently in post partum and Michaella and Hannah are just the sweetest. Everyone will make sure you are ok and if you arent they will make sure youre not scared to tell them.

I was there all week last week, and everyone there made an extremely nerve racking time so much better. The doctors and nurses made sure I was comfortable and well informed. They explained every procedure I had to go through, and made sure that I understood was happening.The food was incredibly delicious and widely varied. I ordered the veggie burger every day for lunch and it just blew me away it was so delicious.Once i was allowed to walk outside, I went to the beautiful fountain park and just meditated on the beauty around me.I cant say that I enjoyed being in the hospital, but I can say that this was the best experience I could have had in a hospital.Thanks to the Parkridge staff for making me so comfortable while I was there. Be blessed!

Went to the ER for some stitches. Never got a bill and literally had to call to ask how much I owed. Paid that amount. 5 months later my credit report shows that they sent my bill to collections. Thank goodness Credit Karma caught it.The billing at PH is a mess. I would not suggest going there if you value your credit. My credit score went down 20 points because of their foolishness. I’ve never missed a payment for anything in my life, but now I’ve got this on my record for years to come.

3 hours of waiting to have a laceration evaluated on a very scared 8yo boy’s lip. I’ve been here before for stitches and it was fast and efficient. This ER has turned into an absolute joke. We will go to doctors care in the morning and get it checked out. Read the other reviews- you’ll understand why this is definitely not a place to go for any treatment.

Not sure when the last time I was there? But remember receiving good care.

Had to have outpatient surgery yesterday . Everyone from the registration desk to my recovery team was awesome!!! The sweetest people ever!!! My husband, mother, and sister have all agreed that if any of us has to have another procedure, we will definitely have it at this hospital !!! Wonderful staff and Excellent Customer service !!!

I can’t say enough good about the facility, medical staff, and overall health care culture at Prisma Parkridge.

I went to the Er on June 3 2020 at 5:40pm and waited and waited to be seen for pains in my head and 5 other ppl came after me and went to the back before me smh I understand if there pain was more than mines but no one said anything too me did t come to check on me are anything I hate this hospital they always have a long wait time and the ppl they have sitting at the front desk laugh and play the entire time and I think that’s aggravating when ppl or in pain they don’t wanna hear no one laughing and playing they need to take there job serious...,. I don’t recommend No one to come too this hospital go to Lexington hospital they care about all there patients.... I left at 8:45 pm still no one came to take me bk to a room

Hours in an ER to be sent home and find out months later something was wrong. Then they send your bill to hit your credit before they even make sure you have a bill from them to begin with and tell you they cant help you! Avoid them at all cost. Trying to expand but cutting positions and getting too big for they can handle and now they money hungry. Never again.

Quick appointment with my doctor. Only took 15 minutes. Amazing!

Super facility and well laid out! Easy to get to and out of with plenty of free parking. Very modern and clean and the staff was very professional and friendly too! The nurses were great and even followed up once we got home. And the so called hospital food was 4 star and the staff were so nice and accommodating! They were even patient with a groggy patient! Would totally recommend!

For an ER visit I was impressed with the speed at which I was checked in and the prompt manor in which I was seen and assigned a room. CT scan was promptly administered. All the staff I came in contact with were very professional and courteous.

We had our son here delivered by Dr Odom. These nurses are just flat out amazing. They are just so friendly, considerate, and helpful. Its basically like a bunch of close friends helping you with anything and everything you need

If your not sick when you get there you will be when you get their bill.

SERIOUSLY DO NOT GO HERE!!!!!! THE REVIEWS ARE RIGHT. Dr. Kiker misdiagnosed me with an std without even testing me, and treated me for it. And almost ruined my marriage. Went to my doctor and blood tests came back negative. What an incompetent arrogant person!!! I can’t forgive what he did and how he didn’t give any info to me or my wife. Calling lawyers. This guy should have gone into real estate

Outstanding Hospital!! From the security guards at the door to the techs, nurses, staff and doctors this is a fantastic place to bring God’s gift of babies into the world. Thank you for making this such a pleasant experience for our family!!!

Hands down the best birth experience I think I could have ever hoped for! The nurses and nurse techs went above and beyond to make sure that everything went smoothly. Even when my pitocin IV came out of my hand in the middle of labor, they were quick and efficient in handling the situation. The doctors were top notch, and gave me peace of mind. I cannot wait to have my next baby there!

This is one of the worst experiences I’ve ever had in any hospital. I’ve been here 3 hours and was told 2 hours ago it’d be another 15. Don’t come here if you actually care about yourself.Update: after about 4 hours I was emitted and the staff inside were super professional and helpful. I originally marked 1 star due to the wait but the staff who helped me were beyond amazing.

Staff is good but customer service skills and time management need much improvement. I have never had to wait 3 plus hours minimum in an emergency room except at Palmetto Health Baptist. In such a small city, there shouldnt be that many sick people when the parking lot is nearly empty to claim they are busy. As much as we all pay for insurance and hospital fees, we all deserve better service and attention.

Absolutely, hands down one of the most memorable experiences I have ever had visiting an Emergency Department. You should be proud to know that every member of your staff that I had an encounter with today was outstanding! They done an AMAZING job! Thank you for your hospitality and for taking great care of me!!

I have been sitting in the er for 7 hours with my husband. No answers just lots of hurry up and wait. The only thing I have not had to wait for was the bill. Someone was here 3 hours in to collect payment. I am not kidding! We have paid, hes had some tests but we are waiting hours to talk to a doctor!!

This is the absolute worst hospital experience possible! In the ER right now! Got here at 10pm it’s 1:40 am still haven’t been seen! In increasingly pain! Less than 8 people in waiting room it’s a Monday night!!! Nurses walking around joking with nothing to do!! If I could do anything I would!! Pathetic excuse for a hospital!!! DO NOT come to this joke!!! Of a place!!!

In the Er, the doctor and nurse were amazing. But i tried to follow up with a question the day after, I was told the ER doctors dont take calls or questions and neither do the nurses. Ill probably get billed a significant amount, so it seems like I shouldve been able to ask someone who was familiar with the problem for advice.

I came in to the ER and was checked in promptly. Treatment was administered with kindness and patience. Also, the meals are delivered in the time you choose, and it is a trifold menu with so many choices. Hard to believe I was not in some fancy hotel.

I had a fabulous experience at Palmetto Health Baptist Parkridge! Dr. William Rambo performed spinal surgery to correct a badly herniated disc and affected nerves. He is a very compassionate, talented, outstanding neurosurgeon! Jay, his PA was very professional . Jacob, my anesthesiologist was very thorough in his presurgery discussion and listened to my concerns. All of the staff was attentive and accommodating. The nursing staff couldnt have been nicer! They really work very well as a team. The building is new, beautiful and very clean!

This place is Wonderful just more expensive than Lexington Heart of Baptist Hospital in Columbia, SC. But they check all the P n Qs with your health n make sure to follow-up with you. I go in to see my Doctor at Palmetto Heart on the Fourth floor. The are wonderful Heart Doctors.

I have been to Palmetto Health Parkridge numerous times, including for two surgeries. The staff is competent, compassionate, respectful, and very helpful. This hospital is definitely one of the best Ive dealt with. I strongly recommend them.

I had my son here in March and I absolutely loved the experience that I had here at Parkridge. My labor and delivery nurses and postpartum nurses were amazing! Thank you to all the nurses and doctors that helped make my experience perfect!

Wife went into the ER to get a few STITCHES and the Doctors refused to help her! Then made her wait 4 hours to be discharged!Never again! Truly sad! Go somewhere else!

Some of the best doctors, nurses, and staff! They have some of the most beautiful spirits! The facility itself is breath taking! Loved every moment there

I received such excellent and compassionate care during the birth of my baby. They made the experience so much better. Thank you!!

My experience at Parkridge was the absolute worst....My drink was spiked in a bar one night I went to the ER for help saying I wasnt asulted but was scared and I couldnt remember anything I also told them I was very confused.... my blood alcohol level came back zero and a standard drug test came back clean.....When I asked to be tested for date rape drugs they told me to call the cops there was nothing else they could do....So I left still confused and not knowing what really happened to me...More hurtful my doctor was a female and was the most least compassionate human ever ....She could have at the least figured out why I I was suffering memory lost or why I was dizzy....One thing is for sure I will never ever trust the care of any of my loved ones at this facility and I definitely wont be back.

Read the reviews people, this place SUCKS! My wife had allergic reaction to an antibiotic she was on and shes been here 4 hours with an unbelievable migraine and begging for something to take care of the pain (Ive never seen her in this much pain!) and when they finally bring something its TYLENOL??!! She has severe migraines on occasion and takes Imitrex (not a controlled substance) which usually helps but shes out of it and when she asked (practically begged) them for it the nurse said, We dont give Imitrex. She sat here writhing in pain until she finally passed out! Thats right, the only thing they will do for pain is give you over the counter drugs and let the pain knock you out! We could have done that at home FOR FREE!! And Im sure well be charged thousands of dollars for the privilege! And STILL NO SIGN OF THE DR! The waiting room is empty too so I guess most people had the good sense to go somewhere else or just stay home and wait it out... This place is an absolute disgrace to the modern medicine and everyone who works here should be ashamed but the loud giggling coming from outside the room suggests otherwise. Pathetic...

My husband was admitted through the ER, which was quiet and not crowded, to the ICU for several days. The entire staff were friendly, professional, and approachable. The hospital itself is absolutely gorgeous and does not have that clinical feel. It feels and looks like a luxury hotel. There are no visiting hours -- there is an open door policy 24/7 with friendly but very visible security guards at all hours. I have a major hospital phobia and I was totally comfortable.

The staff working back in the ER were all wonderful, but other than that, my experience was awful. I went in to the ER because the whole night before I had been throwing up even after nothing was left and had severe stomach pains that was probably the most pain Ive ever been in during my life. The staff at the front desk were rarely there the whole 2 hours I waited, and I cried my eyes out from pain in the ER the whole time before they took me back. They didnt even give me a room, they put me on a gurney in the hallway, which when youre in pain and wanting somewhere calm and private to de-stress, a gurney on a hallway with doctors and nurses and patients constantly walking by is not the place. Then it took them another whole hour after I was taken back to give me morphine and put me on fluids. I went to the bathroom and there was no trash can, no soap, no feminine products, and no toilet paper holder. The toilet paper was placed in a hole inside the wall. There were no pads or tampons as mentioned above, and I had to ask a nurse for one, which I never got. When they told us they were releasing me, it took them an hour or so before we got our papers and even longer just for them to get the needle out of my arm which had no fluids coming to it for about 2 hours by the time it was taken out. And come to find out they only gave me anti-nausea medicine, and the severe stomach pains came back this morning after the morphine wore off. While the staff was lovely, they dont make up for everything else. Definitely do not recommend.

This hospital has a very predatory billing department.I always pay my bills on time as soon as i receive them and I dont appreciate the nasty tones in their letters when they send a bill.Nasty attitude... Ill go elsewhere. Other hospitals dont treat you like a criminal.

The nurse staff was very kind. However. The nurse practitioner literally yelled at me for coming in. She told me to find another doctor even though I had spent hundreds of dollars already. She was rude and dismissive of my severe pain.

I sat in this hospital on yesterday early afternoon until evening on yesterday and still had not been seen. When i walked in the ER there was no one there not a single person. There was nurses laughing and playing and on phones, meeting their parents, sitting in the lobby, doctors hanging out in the hall and still hours later no services. ER is packed now and watch a child pass out twice before they took her to the back. I left without being seen at almost 7 and no one cared or checked on me. I have had a mini stroke in the past and I was there because I was having the same symptoms as before and they did not care.

My wife had to be admitted to the ER while pregnant. There was no wait and it was a very pleasant experience. Later she delivered our son there. The staff and and facilities were excellent. Much better than another hospital in Columbia that we delivered our first child at.

My wife and I go there to see primary physicians. Doctors are good but the phone system you need to deal with before you can talk to a person to make an appointment is horrible. Most of the staff seem nice and helpful but someone made a mistake on my chart and it took about a year to fix it because the computer system had a glitch, at least thats what they said.

They take WAY TOO long to see patients. Then when you get to the back, everyone is sitting around like theirs not sick people that needs to be seen. Im tired of coming here and have to sit for hours. I will not be returning to this er .

We experienced a very long wait time at the ER, although the waiting room was nearly empty. The staff was friendly enough, but didnt seem to care that people were waiting for over four hours to be seen by a physician. The billing department has proven to be equally disappointing. After talking with three different people from the Palmetto Health billing department, they still havent managed to properly submit our claim to the insurance office.

Excellent facility, caring practitioners.

My grandson was born there this weekend.. one of the best nursing staff I have seen in a very long time.. I was very impressed of their patience and effort to make sure everything went smoothly..if you was on duty 6/17 6/18Thank you!

We have had to visit the ER here three times over the past few weeks due to illnesses and an injury in our family. On all of these visits the office staff, nurses, and physicians were kind, thorough, and efficient. The facility was clean and modern and the wait time was sufficiently less than I expected.

If I could give less than a star I would!!!!! My daughter just came home in tears!! Had been there for 4 hours, and not seen, as she watched people come in after her, with less or same quality of need,get seen first!!!!! We will see what happens when they try to bill her for this bs!!!! Going to Lexington in the am!!!!! Hopefully, she will be able to sleep in spite of all her pain!!🤬😡. Never should have been taken over by Prisma, was better before!!!!

I called too get in touch with my friend who I had no idea where she was the ladies that answered my call were so rude they hung up numerous times! And I was talking in the most polite way! They really need too not work with customers if there that grouchy or mad! Thank you

Went there for pain in my back.they took x-rays said I was fine an sent me home in so much pain I couldnt walk. A day later went to the one down town and they found a 5 mm kidney stone.looking into a lawyer now

Horrible hospital. Lexington Cty ER is far superior. The doctors did their job very well, but most of the nurses were these god-awful immature young women for the most part. The nurses around my age of 50 were great. I was in the ICU for pneumonia, and the young nurses acted like it was my responsibility to amuse and compliment them. What I needed was help and it was shocking how difficult it was to get basic help during this ordeal. The worst nurse was named Sandra. The really good ones were Nancy,Darlene, and Caitlyn.But despite the few good nurses, I would highly recommend Lexington County. They’re superior across the board.

14 days in ICU, 7 days in stepdown. Amazing nurses and doctors. Facility spotless. Food was only complaint, always arrived to my room cold. I plan on switching my family doctor over to one that is part of this Palmetto Health System.

I have been treated terrible tonight. the doctor acted like i was a huge problem being here. I now have to take the time out to go to another hospital. Shane on this doctor.i will never come back here.

I had my son here. I have brought my oldest son into the ER a month ago. We had a great experience each time. I went in with severe stomach pain. Everyone was great in the ER and when I was admitted into the hospital. The only issue, they did a CT scan and found something wrong. The doctor said I was not in enough pain to have that issue. (Even though I had a CT scan and a 45 minute ultrasound to prove that I needed surgery) Turns out all the tests were right on and I had surgery the next day. All the other nurses and staff are very friendly and helpful.

Misdiagnosed broken wrist but not until after a radiologist and two doctors looked at the x-ray. The negligence here is profound. Two nurses had to call radiology 3 times to finally get someone to pull us into the back for the x-ray. The room they may take you to in the back is a chair in a hallway with a curtain around you. The worst part is there are only diet sodas!!! Its like youre adult enough to break your back and drive to the ER but not enough to drink a Coca-Cola with sugar.

Had excellent care. Staff was friendly. ( this is for the people who posted mean comments ) The medical field is very stressful. If someone is laughing or joking around it may be something they have to do to cope.

Had a total laproscopic hysterectomy 2/14/19 with Dr. Albert Odom. Phenomenal care start to finish. Phenomenal nursing staff from rns to tech staff. So professional. No words can Express how grateful I am for this positive experience.

Terrible place. I mean terrible. I’ve had better results at Richland or better yet providence. It looks beautiful on the outside but the ER needs a total overhaul. Terrible nurses and doctors. No compassion.

I was there this morning and noticed that it you do not have insurance you are pushed to the bottom of the list. There were two people in the waiting area and I waited for three hours and was not seem. Peoples healthcare needs should not be passed over just because of the ability to pay or not.