My girl was seen by Dr Pettigrew. She is one the most kind and caring Doctors I have met. She did an amazing job to help me and my girl. I will consistently recall her. She is a heavenly messenger. Much obliged to you Doc for everything you do. You have an effect ♥️

My daughter loved the php program. Made lots of new friends she felt comfortable with. She enjoyed the food, the classes, the group time, even the van driver showed the utmost care and concern for her. Their transportation Dept worked continually with us and out ever changing needs. The counselors showed genuine concern. The medication staff was flexible and responsive to our needs. The security and extra precautions taken during the pandemic was top notch. All around, our experience was extremely positive. Would recommend and would go again if needed.

My daughter was seen by Dr Pettigrew. She is one the most kind and caring Doctors I have met. She went above and beyond to help me and my daughter. I will always remember her. She is a angel. Thank you Doc for all you do. You make a difference ♥️

My daughter was admitted to hratgrove in august 2020 she told me multiple stories about there. Some stories were really good others were not so friendly. i know she mentioned Ms.JAquetta and Ms.Angelina and Ms.judy along with Mr.kyle, Mr.ronnie, and Mr.Michael. She told me they kept her safe at all times And knew when to be a strict staff and when not to be. They made her 4month stay better. But she also mentioned how sometimes there were peers whohad major issues with her and tried to fight her and some staff did nothing about it.She also loved the nurses; Ms.irena, Ms.sherry, Ms.Bridget, andetc

They had my brother there illegally in the Psychiatric hospital. They refused him diabetes care. He was unaware as to why he was being held. A petition was signed by an off sight psychiatric doctor. We were denied a timely reassessment. Two CPD reports were filed. And they were on our side and agreed that our legal rights were violated. Our legal team is currently on the case as is the Chicagoland media. *****AVOID THIS FACILITY AT ALL COST***** my brother in laws condition declined medically and psychologically in their care due to their negligence and lack of protocol. If you love your loved ones keep them away from this facility. I wish I could give this a negative rating.

LOVE THE STAFF LIKE BRE AND KIM IF IT WAS NOT FOR THEM THIS WOULD GET A 1 THE FOOD WAS GOOD BUT THE ROOMS WAS LIKE WE WAS IN PRISON AND WHEN U CALLED PEOPLE YOU HAVE TO CALL ON A WALL LIKE JAIL. THEY LET US WATCH TV.

It made me cry every night. Horrible service, they just made me worse. I’d be way better if I didn’t go here. I can’t sleep becuase the nightmares of this place are so bad. Don’t EVER come here. Please, I’m begging you!

If I could give this place 10 Stars I would. Their jobs are not easy at all. I suffer from Mental Illness but I’m well aware of good caring people when I see them. I’m proud to say there is a Community of great people that care. Joseph (the most caring man ever), Dr. Samanthgiri, Bailey, Paul, Chris, Latasha D, Louis, Anthony, Cameron, Devereux and Mahikah, I appreciate everything you guys did to help me on my journey. I will never forget❣️

My nephew was here, one of the worst psychiatric facilities in all of Illinois. Number one the respect from staff to any family is none, number two they have zero care for their patients. Even if their patients admit that they need help they will just send them on their way, if a patient admits they want to self harm they will send the patient on their way. This is not what our medical system should be showing our youth. Our psychiatric system is better than this, what is it going to take besides for you guys to send someone on their way and for them to take their life 5 minutes later in order for you to straighten your act up and get this place together. Hold your staff accountable, I understand its a hard field to work in but this is unacceptable.

This place is awful, they dont help with anything, your just there in a room. I dont know why schools with send students here when they are having issues, it just make it worse. I was send here when I was 11 and I hated it, its the worse.

Went there, staff humiliated us by making fun and cracking jokes. One specific I remember is that there was a man there they called big baby only because he had a learning disability

I’ve been here 3 times for my depression when I was in my early teens. Now ironically 3 years later I was recommended to go back for out-patient therapy for the loss of my son. I’m kinda hesitant to go because it will re-open some memories that I’m not ready to deal with along side my loss.

Wildly irresponsible and unethical at best. Doctor Meh Jabeen Hussain should not be practicing medicine and Hartgrove Hospital does NOT care how incredibly bad she really is.I saw this doctor one time, was given a prescription, had horrible side effects, and when I called her, her voicemail inbox was full. I couldnt even leave a message so given the SMS option, entered my phone number, still no call back.A week later I was actually able to leave a message as I was about to run out of my regular prescription. Again, no call back.A week after that, I tried again, but alas, my call was never returned.The Hippocratic Oath says do no harm. Its a very simple oath to not break, but Meh, which is the most impossibly perfect name for this doctor breaks that oath like its her job... pun intended.You know how to do harm to someone, Meh? By not calling them back or doing as little as refilling a prescription for someone on a medication who, if they go without it, can literally have a seizure and die.I was a caretaker for my mother for 14 years until the day she died in my arms. I took her to literally hundreds of doctor appointments during that time. I saw the best the medical field had to offer and the worst they had to offer. That being said, Dr Hussain is the worst by a large margin.DO NOT make an appointment with this irresponsible, money-grabbing hack or anyone associated with her. I will stop at nothing to destroy her reputation and career for putting not only myself, but all her other patients in grave danger. I literally had to go to the ER to get

This place is literally awful and I hadn’t even gotten evaluated yet. My parents and I were sitting in the waiting room for at least 2 hours along with this other girl who had been there probably long before me. The poor girl ended up falling asleep on the dirty floor. The door was locked and there was no intercom because it got removed. The only way we could contact anyone else was by googling the hospital and calling them. By the time I had enough, some girl came in and called my name but we just told her that we were leaving and going to another hospital.

I was sent there and the whole time i was in an unsafe environment. the food is absolutely horrible. the staff treat you like a prisoner pushing you and putting their hands on you. also everybody curses at each other. and if i asked for anything they wouldn’t give it to me until like 5 hours later. it’s an absolute disgrace of a place and i’m so happy i’m out of there.

Pretty sad a doctor from your institute wont refill a prescription on a 15 yr old boy who needs help badly and inores the situation and the grandparents they called Heart grove and they get inored and not even a call back bogus cant someone help out a child in dyer need instead they push it under rug and inore ir

Hello I was there years ago because I attempt suicide. This place was horrible on how they treat their patients. How can you help them when you don’t listen, you have to speak to their loved ones to get an idea about them.

Great place with Great staff shoutout to Mr.D and Tony the bus Driver or van driver I was admitted there (Emergency PHP)the mid school year/ summer if 2016 I believe and I was there for a bs situation but the staff and my counselor understood that and talked with me about it they do teach you some pretty good things in there that you’ll need in life I’m a junior high schooler now and thankfully I am able to pick up those lessons and advice I learned from there and please tell Mr.D (both of them because I know there are brothers in there) to keep the nutrigrain bars in there those calm you down and to those if you’re reading this and going there and see all of these bad comments listen up it isn’t as bad as it seems if you can control yourself and listen to basic instructions you’ll be okay I promise you I’m here right now writing this review just shows I made it out I wasn’t the best person when I walked into that place now I’m a whole better person I can’t speak for all of the bad reviews because just like everything else there are always some bad apples in the apple tree no matter what it is shoutout to Hartgrove for helping me and other guys out get into a good path and teach me and others right from wrong if you’re going there and you’re scared don’t worry you’ll get taken care of just need to speak when they ask you to speak don’t be afraid one more thing before I finish this review the food was fantastic especially the juice and the friday grill outs I’m not sure if staff does that anymore but if they do keep it up shoutout Mr.D both of the brothers and shout-out to Mr.Tony the van driver I wish I could shout out my counselor as well but I can’t remember her name it’s been a while since I’ve been there and don’t plan on coming back unless I need help

I have had the pleasure of utilizing Hartgrove Behavioral Hospital as a clinical resource for a couple of years now. Hartgrove is a phenomenal community resource that has offered several informative and educational outreach events that are so pertinent to todays mental health and behavioral health needs. So grateful to have Hartgrove in Chicagoland as they serve such a need to our local community. All of the folks I have connected with at Hartgrove have their heart in their work and I so appreciate the service they offer day in and day out.

Was here for 3 days in May. This place is disgusting and just an overall terrible facility. Left here feeling more traumatized than I did when I came in. Do not go here.

I was here about 5 years ago and to this day Im still traumatized from my experience here. Horrible employees they had treating their patients like animals..

Not starting out on the right foot really thinking of make a complaint to the health board on this place

I hated it here there was very horrible food and the staff was very abusive in summery the hospital for me is the literal worst recommended

Give me my girlfriend back •_•

One star would not recommend... the therapy classes were a joke juice ya up on drugs and send ya on your way. Lucky if you spend 5 minutes with a therapist or physiatrist. I get it’s mostly state funded patients but we’re still people also and deserve a fighting chance to get better ourselves. As a adult therapy isn’t coloring pictures and sitting in a day room with unruly people to just send your ptsd threw the roof.

Had a family member in here and whenever I would call they would tell me he was busy and to call back and they’d let me talk to him. I would confirm that it would be okay to call back out side of call time and they would say it was okay. However when I would call back the second time they would NOT allow me to talk to him. The staff here is very, very rude and unprofessional. They would argue with me on the phone and then hang up on me! Absolutely disgraceful and it makes me sick to my stomach how they treat the patients AND family members of said patients. If any doctor tries to send your child or family member here, DO NOT LET THEM.

Linda Pettigrew was wonderful. She was so nice and really cared about her patient. She definitely is awesome at her work. She is the best.

My little sister has been staying at Hartgrove for a couple months now. For future reference, I will not be recommending this hospital due to the fact that not only is it important for myself and probably others to keep in contact with those inside, but on several occasions I was unable to reach my family due to the employees, not the front desk but those actually in each ward/floor, continuously putting incoming calls on hold for long periods of time, multiple times, and constantly not connecting the call to the specified individual it’s meant for.Not only this, but in situations happening within between patients, such as altercations or escalated situations, it seems that it’s ok to TRASH PERSONAL BELONGINGS of those inside. For instance, this happened to my sibling, and after bringing her some books, among other items for her birthday, it was decided without anyone’s permission whether parent or patient, to throw away her 2 books which I’ve bought. I am extremely disappointed and appalled by this “discipline” taken within the hospital. If this is happening to a minority, I wouldn’t doubt it happening to adult patients as well. My advice to others, use this hospital’s in-patient services as last resort..

I was admitted here over A year ago And it’s something I’ll never forget. horrible staff who really do not care it seems like all they care about is getting a check when it shouldn’t be that way if they’re working with patients who need help with mental health in my opinion.

This place has helped me with a lot of things I been going through and I want to say thank you

This facility is very unprofessional , they call you with updates about the wrong child .that is very unprofessional at a hospital.

I had a son who was admitted here a few years ago. And the stories he told me this place should be shut down. When I visit him the nurses or whatever they want to call themselves have bad attitudes and the staff don’t care about the patients or have no compassion. The state should get involved if enough people call.

Bad staff mainly. Few staff were good;

LEFT SEVERAL VOICEMAILS FOR PSYCHIATRY FOR A RELATIVE 6 MONTHS LATER STILL NO CALL BACK RIDICULOUS

It has been a few years since i have last been admitted here, but the scars run deep.they are not really a facility that will respect you if you are transgender, even more especially so if you are young and questioning.

I was just in your hospital like a couple of weeks James Hodges

Ive been there before its kinda nice ig but i was fighting lots of ppl lol but i hated when they had put needles in us and stuff

Get better beds the floor was better to sleep on 😕

When my husband was admitted in Nov. 2020, Lynda Pettigrew and the social worker Sabrina were very kind, informative and really seemed to care about my husband and what he was going thru, he is doing well now due to their treatment. The only complaint I would have would be sometimes the staff were not very pleasant or cooperative about allowing us to talk on the phone, but I’m sure they have a lot to deal with on their jobs.

There was no shower cutrins in my room so i had to shower in there while my roomate walked pased me and they didnt let me have my clothes and they didnt give them backe to me

If I could give them 10+ stars I would. My brother has had bipolar issues for most of his adult life. Lynda Pettigrew has been by far the most caring person our family has ever dealt with. My brother’s well being was her utmost importance. When we would text her about specific concerns she would in an extremely quick manner. The thing I liked most was her invested interest in making my brother well again. When you love someone with bipolar the hardest thing to do is see them suffer. So many times our family has felt lost as what we should do next. Having someone like Lynda to dive into the underlying issue and take control of the matter was a God send to me and my family.

They took my teddy bear never gave it back :(

I left on 6/12/20 and I was in the 2 south wing. The staff there was great Mr. Paris was extremely professional and helpful. All the staff in the 2 south wing were excellent and extremely helpful during my stay. Id highly recommend going to this location if you are not feeling of sound mind, soul, or body.

Hi my name is Damarion I was a patient at hart grove and my time there was somewhat helpful but 2 of the workers I would like to give a shout-out to is mr.Emmanuel you can really tell that he cares to help the children there he’s nice and he will destroy you at checkers😭but my time there he made it a lot easier and the funny thing is he reminds you of terry cruise🤣and the second worker is mr.Ronnie aka Jesus he was very helpful and a really cool person also they both calmed me in very tuff situations and they both taught me a very good lesson about life.

We received great care at Hartgrove. Linda Pettigrew and staff were very pleasant and attentive.

The bathrooms were disgusting, the showers had mold growing on the wall, the staff were mean and kept yelling at us, I just got discharged yesterday and I will never go back to this place.

My roommate was sent here when Peoria had no beds. Since being there he has only been mistreated. Dr. Pettigrew has spent little time with him, insisted he did not need several tests even though he asked for them specifically. He has been misgendered and called the wrong name by most of the staff, even after correcting them and refusing to respond. After being refused testing, he was upset very visibly and he said he was very clearly in distress, a nurse came in screaming the wrong name and getting in his face when he was very clearly overwhelmed and upset. She made him take his meds then left, offering nothing else. He was told by another patient that Pettigrew told the patient to “rate us 5 stars” after doing the least to help him. There was a single useful nurse that didn’t force us to call him by his legal name before letting us talk to him (even when we offered the PIN number he was given). I was hoping there would be better doctors and staff in Chicago but I was clearly wrong.

This is like a horror movie but like 2 staff members were nice its a geto version of riveredge hospital it was a even 2 weeks and the gym was small and if u ever try to sleep kids will scream and cry all night thank god Im out of there and 2 weeks so that make the experience bad heres a picture of me and my brother

I have a son here he doing okay Praying for my child

Worse unprofessional hospital. They like to do what they like to do and not what the file says. They give u a limited 2 or less days to visit. They keep you away from your own child. I prefer not going here or sent anyone. These reviews are true and never false. These reviews are never wrong. They convince you they are doing their best but in reality they arent.

I had the best experience here. In the girls PHP, everyone, including the workers, were nice and there were barley any inconveniences and they werent judgmental at what I was going through. They told me to open up to help me with my isolation and I did, and now Im more comfortable talking to people. My therapist was also very understanding and she helped my anxiety so much and I am very thankful for that. This hospital is great and I definitely recommend it to other people.

This hospital is so bad in adult care. The staff was lazy and did not care about anyone person. In fact the staff would yell at patients trying to trigger them to stay longer. It is fraudulent and I hope someone steps up, be a hero, and investigates the on going abuse at heartgrove. These people are two-faced and deserve to rot in prison.

Worst place to send or admit a patient to. This teaching hospital is woefully behind the times with what happens to be current psychological practices. The hospital is understaffed with some of the most uncaring professionals it can seem to find to work there. One psychological tech did not run his group to deal with any psychological issues but rather a forum as to how patients could have their laundry done. Dr. Sampathgiri kept me in the hospital so she could argue with my insurance company. This physician made it her goal to send me to a nursing home. I told her that my medical insurance would not cover the costs. She attempted to convince my insurance company that I should be allowed to go to a nursing home because “I am a good person” I am certain the insurance company laughed at her when they were finished. Students that lead groups left paperwork in places where patients could read this documentation. One group session led by students was where they tried to lead patients to draw a picture of a smiley face. They never really discussed any psychological issues - just cute games One psychological team member had a group that she lead about veneral diseases in which she could not pronounce their names correctly. A student came to see me one day wanting to administer all types of psychological tests (this took place during the later part of my stay) He was rude and only concerned that he could prove that he had administered so many tests to willing participants. On the day I was being discharged he came back to me wanting to administer more tests. When told no by me he sulked away On more than one occasion when meals were distributed a nurse would take the plastic wrapped cutlery and pop out the plastic knives. They would collect all these utensils and drop them in the trash I guess assuming that the patients did not need to use them. Personal hygiene is not something that is a high priority. (Most patients enter this facility without common items such as soap, shampoo, dental hygiene items) Sample size items of this sort are left out on the shower cart The distribution is first come first serve. I was left one day with the snotty comment by a nurse “That there is nothing wrong with using bar soap or body wash to wash hair with.” If one is lucky enough to obtain a bottle of shampoo and try and keep it in your room left on an open bookcase, a night nurse (whose job is to check on patients) most likely will take it during night rounds and place it back on the shower cart Equipment that the staff is left to use is broken or so outdated that they become so frustrated they take it out on the patients. I witnessed a patient left out in a hallway to sit and sleep on a used beanbag chair. This patient was abused by nursing staff and terrified. Doctors and nurses say they will do something for you but then do absolutely nothing (For example I had told the intake nurse that I was on anti inflammatory arthritis medication when I was admitted) I gave them the name of the medication but I was never given this medication during my stay. My joints were so stiff and sore be the time of discharge I could barely move When questioned after the fact they give excuses or blame another department. When I was discharged I was referred to a local behavioral clinic that would not assist me. The social worker at Heartgrove, Carmen Garza who I later spoke to about this matter could care less Find another hospital to treat you

This place is awesome my name is maximo Curtis I came here for 4 weeks the staff are the best pepole you will ever meet mr nevle an mis munic and mr Paul thank you for everything

We were really hesitant to bring our child in because we were scared that he would be admitted because of his behaviors and we didnt know much about the hospital or this process since we havent experienced it before. But we knew he needed help and school was putting a lot of pressure on us because of our sons behaviors. Emily in in the assessment area talked us through the whole process and explained every step. She definitely made use feel more at ease and provided us with a lot of information and services that would benefit our childs specific needs. Overall, I would say we had a very good experience and would recommend.

My roommate watched me sleep 🧍🏼.

If I could not apply 1 star, I would not. When a patient was initially admitted, I called to make sure the patient was alright. My call was transferred several times until I was able to speak to someone. The 1st employee I spoke to asked who I was and that the patient was alright. I asked how could I be in contact with the patient. He shared that I could call back to check on the patient, as the patient could not make outgoing calls. When I called at the time he provided me, a 2nd employee answered and stated that callers have to have specific information for identity purposes, in order for callers to be transferred. I then mention that the 1st person I spoke to, never even shared that information with me. The 2nd person apologizes for the mistake. I contacted a 3rd employee, I explained the phone calls with the 1st and 2nd employees, and I provided my contact information. The 3rd person informed me that I would receive a callback. I was just informed that the patient was able to make outgoing calls and received calls from other concerned people. The patient was never informed that I have been calling. Nor did any staff members place me on hold to receive patient consent to talk to the patient and to provide the identifying information for future phone calls. The 3rd person I spoke to, still has not contacted me at this time. To the employees at Hartgrove Hospital - please be courteous when it comes to concerned parties for your patients, please have overall respect and professionalism, please place yourself into the shoes of your patients or even concerned people that may have loved ones in an institution, and please say Goodbye and/or thank you for calling as the phone conversation is ending.

We ended up at Hartgrove due to behavioral issues my son was having at school. We were desperate need of help and bringing him here for the first time was a bit scary. To never have gone through this experience where we needed services like this was a bit overwhelming. All I can say everyone was so nice and helpful. My experience here has been great and my greatest reward was to see the transformation of my son. Having to speak to NP Michelle was such a great help when I had concerns.Shout out to the director :) . I do recommend hartgrove and thank you all for your help.

Our experience with Hartgrove so far has been fantastic. Each of the staff members we have interacted with has gone above and beyond to help our family during a difficult time. Emily in particular helped us feel at ease during the initial assessment and answered every question we had. Getting our childs mental health back on track has been a tough battle, but we are glad to have Hartgrove on our side throughout our struggle.

My roommate was watching me brush my teeth

Great food and great Nurses! A nurse named Janessa really gave me the comfort and guidance I needed 💜

The pho program was very helpful but I got my phone take. While in their and when my mo mementos to pick it up they “didn’t know what she was talking about” so now I still don’t have my phone back but very helpful also I got discharged unsuccessful I don’t know why but I’m great at messing up stuff so. But it was very nice and it has helped me change once I went back to school and stop self harming when I had my moments when I wanted to

Great place to receive the mental health care thats best for you. Staff was Amazing! Thank you Tammy, Tony, Yvonne, Alice, Brittany, and everyone else who helped me through my situation.

I personally couldnt be helped, but based on my experience I feel most others would likely be better. The wait time and helpfulness of the staff were good. The assessment rooms were pretty scary and not inviting in the least. I feel that they felt more like a holding cell. I dont think its their fault I couldnt be helped. So the lower rating is from the assessment rooms and some unidentifiable feeling I had there.Edit: Adjusting my rating because I dont want to deter people from seeking help.

We had a great experience getting help for my brother. He has autism and is 5 years old, and his school said he needs to get help for next year. Shawn in the intake department talked to us for a long time and gave us some ideas for ways we could try to help him and told us a lot of places we could call to get more help. They also didnt charge anything to talk to us. We will definitely come back in the future.

My son had to go here, hes 8 years old, (first time in his whole life he was ever away from me really) during Covid, so that meant, not only was I 3 hours away, I was also unable to see him. I was however allowed to call him and they allowed him to call me a few times. Ive read some of the reviews on this place and was scared and horrified at first, but also have a level of understanding about behavioral health facilities as well and I know that the staff in places like this get very overwhelmed, so please, try to give them the benefit of the doubt, I was so desperate for the help I needed for my son, and they delivered in spades. He has pretty severe ADHD, impulse control issues, and a mood disorder maybe? But to medicate for this, its best that professionals monitor new medications, especially highly controlled ones, because the patient may have a bad reaction to it and there would be trained medical staff on hand to deal with adverse reactions as opposed to them being home, with an adverse reaction and you may not know what to do. They helped my son to no end, one staff member, a male who i didnt catch his name figured out that my son needed to be in there conference room and on speaker to talk to me because he would hang up on me when I said i could not go there, or hed somehow mess up the phone call by pressing buttons on the phone. Another staff member, I cant remember her name, who it seemed helped him with the academics such as writing his letters and numbers actually seemed to have bonded with my son, they both cried when he was leaving, I think she was indian, but it was obvious my son just loved her and she was very fond of my son as well. I really feel that even though the whole situation of me having to make this choice to get the help ive been trying to get for him for years Hartgrove came through in spades for my son. I believed his Dr. was Dr. Coleman, and he called for permissions for his medication they wanted to try, as well as the dosage adjustments and any medication that needed to be added. The only complaint id say I have was the phone system, but maybe Im biased because of how much they helped my son, so I refuse to take a star away over the phone issues. I dont regret going to Hartgrove at all.

This is an amazing place I got the treatment I needed I have grown a lot needed. The food was ok my favorites were the mash and the wings. This is a good place for you and your child to be at the staff are nice and some things you might not know its like you never expected for what most people are there for you might not feel alone on things.

Someone I love was sent there. Had a great experience. The nurse kept me informed. Staff treated us with kindness. My loved one exercised effort to improve theirself.

I love heart grove and what it has done for me it really has help me mature and get better the staff are very nice and listen and I love how well they handle everything and food is amazing the program helps show that you are not alone and it really has changed my life for the better

I was there, it really is not that bad. Behave and you get privileges. Food is not all bad. In my opinion i liked the staff.

Mr. Walter is the best and he made me feel happy same with Mr. Tony but there was these draw your blood ladys and they were cursing at me and a rn with orange hair made me feel bad because i heard her talking about me, and all they want to do is put you on meds

This is a very nice place . Staff is very nice and very helpful . Miss.Hershey p. Is one of the stuff that works there and she is very respectful to the people there she takes very good care of her job and she works very hard . So I definitely give this place a good rate

I was apart of the girls PHP program. Staff was very helpful towards my treatment, being able to have someone to talk to about my thoughts helped me so much! Thank you so much! I highly recommend PHP at Hartgrove

After many problems with our 5 year old daughter we had to have her put here for inpatient. It was the quickest way to have her evaluated and looked at. As a parent it was a very hard and scary ordeal for us. But it was either wait for an appointment to open up and pray she makes it at school or this. She was about to be put into a therapeutic school. She was hesitant at first about coming here but after the first day she was fine. She actually enjoyed it and did not want to leave. As a 5 year old she thought it was a vacation. All of her needs were met while there. We talked to her every day about 2-3 times a day. I visited her almost every day when able to. The doctors, nurses and staff did everything they could to help us understand what was being done and how she was. The intake lady was very nice and explained everything in details. Answered all my questions. The therapist that she was seeing was very nice and accommodating. I told her i wasnt comfortable not laying eyes on my child everyday and she made it so that i could see her almost every day. The only thing I did not like was that i did not receive much communication from my daughters psychiatrist. I know that she was busy but I would have liked more communication. My daughter was going to be put ok a medication and I would have liked to talk to the psychiatrist about it instead of the nurse that works for her. I was not pressured to sign anything to have my daughter there for any amount of time. I signed a 5 day paper that said she would only be there for 5 days unless i agreed to anything longer. After speaking with her psychiatrist we agreed to sign another since it was a weekend and they needed more time. But she came home after 7 days. She had no bruises, cuts, nothing. She doesnt drink milk snd they accommodated that. Shes a bed wetter and they also gave her pull ups. Made sure she showered by herself everyday and brushed her teeth. They keep the bedroom doors open 24/7. They matched her with a girl close to her age. We had problems real problems or concerns outside of normal parental ones. She has been doing much better but still has much growing to do. If you send your child here SIGN A 5 DAY CONSENT! And if you have to keep signing 5 day consents. This way they cannot keep your child without your consent. Ask lots of questions. I called the nurses station 3 times a day just to ask how my daughter was doing. They keep notes about any and everything there and can tell me everything and they were happy to do it. While she was there she developed bumps on her back probably from the lotion or soap and they allowed me to bring my own. Do not belive all of these negative reviews. Do what you have to do for your child. I did and i do not regret sending her here.

I must admit that i was a bit concerned regarding the location of Hartgrove.However; the warm welcome from the receptionist (Wanda W, and the cleanliness of this facility was a huge sigh of release. Also, Griselda R.(ESIC), sealed the deal for me. I have no more concerns, question; or worries. Now I can sleep at night knowing my great-nephew is getting the help he needs..Sincerely grateful,Fidelia Lindsey

My experience in girls PHP has been great. In Hartgrove hospital, I was in this program called PHP. in this program, they have helped me. I am now able to control certain things by using my coping skill.

Im seeing so many negative reviews. Mostly from past patients...youre not supposed to like it there. They are there to help you with your problems not be your buddy or baby you. As for personal experience I have no beef with the place in fact I prefer them over others, and here is why. My son has been there for a few months now and this is probably his 20+ hospitalization but first time at this hospital. The others would only care about $$$ so theyd shove pills down his throat and 3 days later he was back at home/school where he was back at ground zero. In other words they didnt care. This is the first place that legit didnt care about $$$ they care about getting him stable to the point where he is safe from himself and safe around others. The communication between parent and staff is fine Im usually really busy so I dont like being bothered with 20 calls a day. Are there times I have to play phone tag? Yes, but that is going to happen anywhere. Overall the best BH I have dealt with in years.

The Php program was a good experience for me, and I personally like the staff there they teach you real life things and tell you what you need to hear to be a better person in life and how to be respectful to your self. it really helped me and I’m sure if you listen to them, and give the program a chance I’m sure it would help a lot of others too.

The food sooo good, but I wouldn’t want to get admitted again 😾

I would like to give them 1 star for wait time(2 hours to get seen) however, once Griselda heard me complaining to the front desk, both the receptionist and Griselda in emergency services sprung into action and took care of us. Thank you nice receptionist and Griselda for showing you care when no one else did!

Heartgrove is such a bad place. They disrespect the patients and give u very bad food. They also dont give u enough. I have been there 2 times and both times have me PTSD. The beds hurt so bad, they dont even let u have water in your room. I saw a staff choke slam a patient to the ground and he also let other patients make fun of me.100% waste of time/money. Only things u can do are watch TV or play bored games. You dont even get fresh air or fresh food.

I was a patient there all i can say is that they traumatized me more than i already was, they never took me outside, the psychiatrist saw me at 4 in the morning when I was sleeping they gave me wrong medication I got depakote and I didnt need that in cause of that I was wetting the bed and couldnt wake up only got school 1 hour, food is frozen, they treat you like prison and they once abused a patient in our faces 5 men jumped on her!! How unprofessional the way I got treated they were supposed to help me through my stuff and they marked my life forever the worst way you can never imagine till this day I cry because all that I lived there also guess what no washing your teeth at night because they are soooooooo lazy to give you your tooth brush how disgusting is that

The PHP girls program really helped me by teaching me the way to handle things the way that is effective enough for people to understand me in a way that would be nice. Also they are very nice people. They teach you self control, respectability, and they help you with a lot more than just being nice to people and telling you what to do. They actually really are nice people and they taught me to respect myself and others, not only that but to love myself too! I thank you guys for all the help and the shout out goes to Miss. Anixa, Miss. Alejandra, and Mr. Dajuan. they were really helpful in this program. I hope you all that are coming to this program or is thinking about coming for help, please do so. their lovely people once again they help you with what you want to be helped with. And dont ever look back at the way you were when you started, move ahead and you will enjoy. It is satisfaction guaranteed.Love,Jessika West

It really helped, people may be here saying its bad but really its up to the person to give some part of him/her to help themselves, dont expect the hospital to do it all for you, they are just there to guide you. The food is really good too, and they dont treat you bad theh are really nice and caring for each other, you dont feel alone because you hear other peoples problems and notice that you are not alone. And the reason why they dont get water in their rooms is because they could hurt themselves or someone else there, it is just for the safety of them.

I went to Hargrove hospital twice one in May and june of 2019 .I have not been in a hospital in 20 years and I have not been on medication for 20 years as well first time I went because my support group put me in their because I was having problems dealing with my daughters death I was put on 2 North unit went I first got there I was mad at myself and staff and doctor Colman .I was in denial that I needed help and I hated been in locked hospital but I was in good hands the food was not good but the following staff made a big difference in my life fema Darlene keys Noelle donesha Wright javnate phonicia Danielle evona my doctor Colman Sam from music group as well the other ladies I forgot all there names I was told that I had ptsd and other stuff I was place on medication all the nurses were very nice to me even thoe I made there job hard .that place deserves10 plus stars I would send my family and friends here if they needed because I know its good hospital and everyone there is there to help you and not hurt you I had so many people speak to me like I was human being my social worker Devon was very good she taught me alot .I am thankful for everyone on 2 North I dont have nothing bad to say about them or their hospital and I also want to apologize to People who was in day program with me Im sorry I did not know how to express how I feel so that yall could help me Im sorry I let you down .and to Shawn and John bobbytwonday Tammy Brianna angelic Jackie sunny the nurse and Maria the nurse Brittany the people who helped in the art department .thank you hartgrove hospital for helping me and my family I dont know where I would be with out your help I did not appreciate it then but I do now I see the bigger picture Im on my medicine and Im doing the things you guys taught me so I can stay out the hospital.

I dont know how much I could describe about hartgrove I used to be a patient there my sister now goes there and I wish they could shut the place down The way theyre treating people in there is very horrible people couldnt really visit me and now apparently I cant visit my very own sister end its aggravates me I beg of you people do not put your children in there I rather have you guys report them please they really need to check the place there are way better hospitals out there that will take care of your kids way better imagining putting your mom in a nursing home and the workers there mistreat your mom Im pretty sure you wouldnt like that or imagine someone that you care about you will like them to be somewhere where there safe

The cleanest mental health hospital I ever seen around Chicago! Great work !

My grandson was there twice and they brought him back to my mothers home when he was completely mentally unstable and dangerous. This place isn’t worth 2 cents as far as I’m concerned. He attacked my mother this morning and a family friend is taking him to another hospital where hopefully he will be committed. I would never recommend this place to anyone.

Going here helped me a lot all the staffs there are nice and help you in different ways and i feel a lot better about my self and the food is good 😌

My child is a new patient, victim of trauma. On Saturday morning I received a call to ok a medication that had not be successful in past and I said no. I said I would be there for visiting in an hour and a half. When I arrived I found she had been given the medication and was so sedated that she could not get up to see me. It is disturbing that I was not allowed to visit her in her room or see the facility where she lives - I have been able to go to her room and see the facility in other hospitals so I don’t understand why this is denied here.It is disturbing that staff would not put her in a wheelchair to see me if she could not walk from the drugs.She called later in tears because she missed my visit. I finally after requesting for 48 hours was able to speak with the doctor- we agreed on a new medication. When I visited her Sunday both eyes were twitching and the nurse said they would discontinue the medication until I spoke with the doctor. The warning label said to discontinue if uncontrollable movement or twitching which could be TD an incurable disfiguring side effect. On Monday I called in and found she had again been given this medication- I waited for one hour on hold and was repeatedly disconnected, waiting to speak with the doctor who was not there. The only side effects the nurses note are when a patient is disruptive which can be the case of someone subjected to a crime like my child experience. I am want her to recover and it is disturbing that medication side effects are not monitored and the right to refuse is not honored. As a parent I try to be educated enough to look after my child’s safety - she really needs help. I hope she receives it. I have been waiting for 3 hours to speak with the doctor - the nurses kept changing stories on her medications. I hope she receives the trauma counseling sessions I was promised so she can safely travel without fear.

I wanted to officially thank Heartgrove Hospital for saving my life. I found out that I was Bi-polar and the genuine care and professionalism that I’ve felt from the staff has really changed my life forever. Dr. Poprawski is one of the best doctors I’ve ever met she is so personable and loving. She took one of the scariest points in my life and made it a positive. She is brilliant and personalized my medicine to make me feel normal again. I haven’t felt like myself in years and she has made my year. Rebecca my therapist is such a light to this place as well. I will miss all of them dearly and they have change my life forever including Paola, Ms. D, Baba ,Paul, Auto,Alex, Evaughn, Justin,Phoenicia, and Mary my social worker. This hospital is immaculate and is the reason why medicine exists. They deserve more than five stars. Tiara Marie Smith –Patient

I hated it there I stayed for 3 weeks and it felt like I was in hell

I highly recommend the girls PHP. I did the PHP offered and found it the most helpful out of all 3 hospital programs i’ve been in. The staff i encountered at heartgrove (Ms. Anixa & and Ms. Alejandra) actually care and put effort into helping us get better unlike a lot of other hospitals. I definitely left the program in a much better place then when i entered it. 11/10 recommend!

Barely let you shower, terrible food, can’t have water in your room, barely any personal things, no phone, very aggressive children in the same room as kids that can control themselves. one lady looks exactly like karina garcia. terrible place.

It’s amazing, would 100% recommend to anyone! (:PHP Girls

This is a horrible place do not sent your kids there.... They never give you information about your child... rebeca is a social worker that is so useless she never calls you or gives you any information ... They dont care about the kids. ... Terrible horrible .... They only want to medicate kids and have them there the longes the better so the insurance can pay or the parents...terrible service

My boyfriend is there and the staff lies and say it’s not phone times. I don’t understand why they have phone times and then they don’t allow people to call someone there. Place is run by mostly people who are ignorant and they aren’t professionals at all. Have your loved ones at a better facility. They tell you that they tell the person you want to talk to to cal you back but that’s a lie

The staff Araceli and Brad were so nice and helpful! This place is a good place to visit!

I worried at first when I heard my child would be here but since he was admitted it has been good and I like working with the staff and doctor there. He has been a few different places already and this one is better than the others.

My 16 year old daughter was placed with 3-12 year olds. Staff was not forthcoming with her treatment program or keeping us informed about her medication. She was given 4th grade school work and she watched a lot of tv. Do not recommend!