Today makes my second time coming to this hospital for my mother this year and I would, with out a doubt, not recommend this hospital.The level of competency when it comes to scheduling and communication at this hospital is horrid. Which, don’t worry, I’ll break it down for you all since I now have AT LEAST a 5 hour wait until my mother is seen.Let’s start with the first procedure. It took place a month ago for my mother which entailed her being put under general anesthesia. I’ll make this one short and bypass how they told her she can have visitors just for the visitors to be denied. We can omit how they sent us on a wild goose chase because the staff didn’t know where we were supposed to be. We can omit the fact that the staff we came across for help would rather speak to us as children rather than listen to what we were here for in whole, we can even omit the fact that we got there at 10 am and the 1 Visitor wouldn’t have been okay to leave until 8 PM because of delay. But we can briefly mention how even when the patient was to stay over night and was in bed rest, even the fact that the patient was not supposed to eat or move for 6 hours was not communicated between staff. The visitor who was addressed as a child by most of the day staff had to relay the information to the night staff.. I will say though, that the night staff was A LOT better than the day.But we can talk about today’s visit. My mother has a check in today, which involves her being put on anesthesia again. We were told that she would be on “twilight” but a little bit stronger. So although she wouldn’t be knocked out like a GA does, she’d still be put under so she had me drive her. Now, her appointment was for 9am and we arrived at 8am. We live 24 miles away so you know we left the house around 730am. Just for us to arrive to check in and they tell us that her appointment was canceled and rescheduled for 2 PM. So not only do they wait until we arrived to let us know that her appointment was rescheduled for 5 hours later. BUT, when we go to the waiting room because we’re waiting to here back from the dr. We’re told that although her appointment was changed from 9am with twilight to 2pm with general anesthesia, she also is not allowed to have any guests Abbas suggested that I, her guest, wait in her vehicle for the next 5+ hours.Maybe it’s just me but I don’t think anyone should be expected to drive themselves 24 miles after a being brought up from general anesthesia. Nor, do I think it’s professional to cancel and reschedule a patients procedure without telling them until they arrive.Waste of gas, time, money, and my patience.

I have been bringing my son for over 20 years, and I also have Dr.s here. My son & I have always been treated with respect, kindness and compassion. The best care is exactly what we have experienced, the Dr.s, nurses, aids and on down to housekeeping are always knowledgeable , and professional. I will always be thankful for all they have done for my son and me ❤

Was in for a procedure which required 23 hour stay. All of the staff from the security guard when I arrived (at 5:15am!) to the nurses, interns, medical professionals, doctors and others! were terrific. The procedure went well and the post op care was excellent. The positive attitudes and obvious competence of staff was on display with every interaction. Thanks everyone!

I had an appointment to see Dr. Peter B. Veldman, an ophthalmologist, at this facility in January 2020. I needed a second consult for dry eye. His staff spent a good deal of time with me and he, at best, spent about 10 minutes examining me. While I am aware he enjoys a good reputation, he was unfriendly, seemed bored and disinterested in my plight and was noticeably anxious to leave. If you do not mind an impersonal physician with no humor, then he will be fine for you. This is the first physician at the University of Chicago I would not recommend, although, as I say, I am certain he is talented. I cancelled my next appointment. I will not work with physicians who appear indifferent.

The U of C hospital is one of the best in the world. Every experience Ive had with doctors was positive and successful. Doctors care about the patients and they are highly skilled in their profession

Pros: The doctors are highly qualified!Cons: It gets VERY expensive very quickly:1. I came into the fatty liver disease center with elevated liver enzymes but otherwise completely normal. That first visit resulted in over $2,000 dollars in charges for some ordinary blood tests!!!! At another hospital similar tests cost $200.2. The doctors are very aggressive in testing (even when the testing isnt useful). A special form of MRI (~$1000) was requested when the treatment would not depend on the results at all. This was also not canceled when my ONLY symptom (elevated liver enzymes) returned to normality.3. Expect to pay a lot here and get your testing done elsewhere where you can get the same tests done at a fraction of the cost.

Some of the best overall health care I ever recieved anywhere. Made to feel like family while being 500 miles from home in a beautiful facility with smiles and customer care available on every level. From housekeeping to the top of the medical staff. Hard to speak in anything other than superlatives

Ive had ongoing hemorrhaging for the past 2 months as a result of fibroids. Ive stressed to the gynecologist the severity of the pain thats now pass 10 on a scale.I had an appointment today at 1pm to discuss treatment options for my fibroids but told yesterday that my appointment will be cancelled due to my insurance being terminated.I explained to the supervisor Christine in the gynecologist department, I had already called the insurance to do the redetermination, that was pending. I also provided the reference number to validate my insurance was in the process of being reinstated.However, Christine refused to even do anything on my behalf. I tried to further explain to her that the insurance said they back date claims up to 3 months and since my appointment was just to discuss treatment options, could I keep the appointment. She so firmly told me no..and to not show up today. Please note, this appt was made by a nurse that was already aware of my insurance situation.I just started to cry and had no words after being told I could not be seen today. It takes so long to get an appointment and my previous appointments been scheduled 2 months out...meaning I have to continue to be in pain.I dont believe they value patients at U of C. My last appointment had to be rescheduled due to their negligence and the lack of communication and misinformation. I had to call off work and lost pay as a result of their negligence... the cause...the effect...my insurance expired at the end of Oct.., however if I did not need to reschedule the past appt...I would have been able to be seen earlier and likely during the time my insurance was active.Im so disappointed in this hospital!!! My cousin had the same health problem, but went the Little Company of Mary for her treatment, she was diagnosed and treated within a 3 month period. And they provided financial assistance to cover the cost stating, her health is a priority at Little Company of Mary.I wish I would have went there instead. I currently sitting in bed taking pain pills because my condition have not been taken seriously by the hospital.The only option given by supervisor Christine McMahon was to go to the emergency room. Again!!!.. only to recieve redundant care...MRI, pain pills, and a referral to the gynecologist... Im already currently visiting.The priority at Uof C is not patient care; its insurance money.Dont come here for URGENT CARE!!!especially if you are a minority with substandard insurance..your level of pain is NEVER taken seriously.P.s. I have already emailed patient insight to follow up on the issue; I have yet to receive a response.

Amazing state of the art facility. Saw a specialist and was scheduled for a procedure the next day. Buildings are well labeled and easy to find if driving yourself. Posting the parking rates.

I have excellent relationships with myriad highly skilled and caring physicians, nurses, pharmacists, and also never fail to notice the hundreds of employees that are pleasant and helpful when I am either being assisted whenever an inpatient, making quick appointments & picking up various chemotherapy and pain meds via the Specialty Pharmacy/Regular Outpatient Pharmacy (while kind Valet Employees have no problem allowing me to leave my car safely in an open valet spot without ever charging me or).I could go into pages of details regarding the remarkable and collaborative medical and social relationships I have cultivated with a good amount my large list of physicians, which include my Specialty Oncologist to a Palliative Care Physician, and definitely my (Primary/Alternate) Care Physician; it is rare now to find people who are passionate, and both willing to discuss recent developments in relevant Medical Literature while also trusting my input regarding care, possible future therapies, all while having the all-important compatible sense of humor and shared interests. If these conditions are met, both myself and each physician can let any guard down and continue to strengthen such important and valued relationships.P.S.- While it is VERY far from my home, I still recommend coming to UChicago Medicine if you have rare diseases requiring long-term care. Keep in mind, if youre not picky about doctor/department/specialty rankings and also do not mind old and dilapidated inpatient and outpatient facilities...then feel free to stick with any old hospital of convenience over quality...(shudder).

The staff here, with ridiculously rare exceptions, actually care about the patients and caregivers experience. The medical staff is top notch. I cant say enough about the level of expertise, the bedside manner... just all of it.

PHENOMENAL STAFF at every level. I am a healthcare provider myself in a different state and I am BLOWN AWAY at the compassion, caring, and top service provided here!!! THANK YOU!

The ms center is a great place to be if your disease is unstable. They keep a close eye on their patients and my Dr. and his nurse can be reached via email easily. I see other specialists here as well and have yet to meet 1 Dr. that didnt have excellent bedside manner. If you want a hospital that actually cares about their patients go here.

I get treated pretty good here. Most of the doctors & nurses are knowledgeable & professional.

The people are so friendly and the medical help excellent

This is a fabulous hospital. Beat doctors in town. Could be cleaner.

Every body had nice communication today. Polite and kind today.

I love U of C for their excellent services they provide.

I come out here from bfe and they treat me right. Try to take the Southshore if I can because driving the car is too much stress for me.

Very organized. Friendly staff.

Competent doctors, convenient location and valet parking at discounted rates.

Great customer service no long lines

They are friendly, nice, and very efficient.

Great hospital very good professional services

They have Great Customer Service

Doctors and staff are friendly and informative

Had me waiting for over two hours 😡😡

Great group of people here!

Dr here was great.

They r good and fast

Great service

Half of these people Care

University of Chicago Medical Center

The cafeteria is located on the second floor of the building. In the instant cooking corner, we alternately cook pasta and burritos. Where to eat delicious at reasonable prices.